4661 Courses in Cardiff delivered Online

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

CyberSec First Responder: Threat Detection and Response (Exam CFR-210) Course Description The CyberSec First Responder: Threat Detection and Response (Exam CFR-210)  is organized into 12 modules and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 12 hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. Why choose this CyberSec First Responder: Threat Detection and Response (Exam CFR-210) course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.

Description Microsoft Excel has hundreds, if not thousands, of functions and features. This course aims to cover some of the best – that is the ones I find most useful. In “Adventures in Excel”, I cover the simple-to-use but powerful functions that I use most often: Basic features including products and powers Key date functions including the calculation of due dates and days past due Generating random numbers and random dates The new IFS functions (new to Office365) Text functions The most useful logical functions and IS functions How to create a drop-down list The new XLOOKUP function Pivot tables   These functions are easy to use, and, unless your role is extremely specialised, they are probably the ones you’ll use 90% of the time. I hope you find the course helpful.   Learning Outcomes Participants in this course will learn: Basic Excel functions including SUM, AVERAGE, MIN, MAX, PRODUCT, POWER and SQRT Useful date functions including TODAY, EOMONTH, EDATE, and DAYS Generating random numbers using RAND and RANDBETWEEN; generating random dates; and randomly picking an item from a list or table The new RANDARRAY function in Office365 The new IFS functions in Office365 including AVERAGEIFS, MAXIFS, MINIFS, COUNTIFS, and SUMIFS Text functions including TRIM, LOWER, UPPER, PROPER, LEFT, MID, RIGHT, FIND, TEXTJOIN and CONCATENATE Logical functions AND, OR, and NOT and IS functions ISTEXT, ISNUMBER, ISBLANK and ISERROR How to create a drop-down list The new SORT and FILTER functions in Office365 VLOOKUP and the new XLOOKUP function How to create a Pivot table and analyse data with one     Course Requirements There are no pre-course requirements.   Additional Resources Course Spreadsheet with the examples covered.     About Ross Ross Maynard is a Fellow of the Chartered Institute of Management Accountants in the UK. He is director of Ideas2Action Process Excellence Ltd and has 30 years’ experience as a process improvement consultant and facilitator. Ross is also a professional author of online training courses for accountants. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Train the Trainer - Course Online Training, in broad terms, is the process of teaching someone or a group of people to do something new or better. However, for the professional trainer, effective and efficient training entails far more than this. The purpose of this Train the Trainer - Course is to introduce the skills, knowledge, and character traits that are at the heart of effective training. Effective training requires far more than simply presenting candidates with new ideas and expecting them to respond appropriately. The effective trainer is a charismatic and inspirational leader who naturally develops trust and respect in delegates. Through this Train the Trainer - Course you will learn how to identify and respond to individual candidates' unique needs, engage even the most difficult audiences, and become a confident communicator. Learn about the art of effective performance management, the value of conflict resolution skills, and a detailed breakdown of the effective workshop planning process. Courses You will Get in this Train the Trainer - Course Bundle Course 01: Train the Trainer Course 02: Teaching Assistant Course 03: Life Coaching [ Note: Free PDF certificate as soon as completing the Train the Trainer - Course] Train the Trainer - Course Detailed course curriculum of Train the Trainer - Course Module 01: Assessing Needs Module 02: Understanding Adult Learners Module 03: Training Styles Module 04: Understanding Today's Learner Module 05: Writing Instructional Objectives Module 06: Writing an Instructional Plan Module 07: Selecting, Designing, and Developing Active-Training Methods Module 08: Delivering Training Module 09: Using Visual Aids Module 10: Working with Groups Module 11: Using Creativity Module 12: Evaluating Training Module 13: Training Across Cultures Module 14: Storytelling as a Training Technique Module 15: Using Technology in Training Module 16: Training On the Job Module 17: Training During Tough Times Module 18: The Business of Consulting: Internal and External Assessment Method of Train the Trainer - Course After completing each module of the Train the Trainer - Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Train the Trainer - Course After completing the MCQ/Assignment assessment for this Train the Trainer - course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Train the Trainer - Course This Train the Trainer - Course is ideal for both existing and future trainers, as well as business owners, managers, human resources personnel, and anyone involved in employee training or development. Requirements Train the Trainer - Course There are no specific requirements for this Train the Trainer - Course because it does not require any advanced knowledge or skills. Career path Train the Trainer - Course The knowledge you will gain through this Train the Trainer - Course may lead you to a variety of career opportunities. Such as: Trainer Learning Consultant Curriculum Developer Skills Trainer Crew Trainer Training Coordinator Training Instructor Certificates Certificate of completion Digital certificate - Included

Internal Quality Assurance of Assessment Processes and Practices (IQA) refers to a systematic and structured approach within educational and training organisations to ensure the quality and consistency of assessment procedures and outcomes. IQA plays a crucial role in maintaining and improving the standards of assessment within various educational settings, such as schools, colleges, vocational training centres, and workplaces. Are you seeking to enhance your expertise in ensuring the quality of assessment processes and practices? The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices course is the solution to this educational challenge. This Ofqual-regulated course, awarded by Focus, elevates your educational profile, providing you with the skills to maintain assessment quality standards. Discover how to assess and assure the quality of assessments while gaining a deeper understanding of assessment principles and practices. By completing this course, you'll not only improve your professional knowledge but also open doors to various career opportunities in the education and training sector. Learning Outcomes Evaluate assessment quality principles and practices effectively. Demonstrate competence in internal quality assurance processes. Create comprehensive assessment plans and checklists. Apply observation techniques for quality assurance in assessments. Successfully submit and resubmit course assignments. Why Choose Focus Awards? Choosing Focus Awards for your educational and training programs offers several key advantages. As an Ofqual-governed accrediting body, their qualifications enjoy wide recognition, both nationally and internationally, ensuring you're held to the highest educational standards. Focus Awards' commitment to professionalism, rapid growth, and diverse qualification offerings makes them a dynamic choice for a relevant and exceptional learning experience. Opting for Focus Awards elevates your career prospects, personal development, and educational achievements. Benefits you will gain Benefits you will enjoy include: High-quality virtual learning materials. 24/7 module access. User-friendly online platform. Compliance with standards. Recognised qualification. Exceptional customer service. Guided Learning Hours The Guided Learning Hours for this qualification amount to a total of 90 hours. These hours encompass all instances of learner support, including contact time, guidance, supervision, and instruction provided by qualified educators, trainers, or relevant education and training professionals. Total Qualification Time The Total Qualification Time for this qualification is 120 hours, encompassing both Guided Learning Hours (GLH) and an estimation of the hours a learner is expected to dedicate to self-directed activities, including preparation, study, and assessment, without direct supervision from a lecturer, supervisor, or tutor. Method of Assessment Candidates engage in learner observation and subsequently create IQA reports based on assessor feedback. Candidates are required to submit written assignments, complete with appropriate references, through an online portal. The grading system employs a Pass/Fail approach, contingent upon the fulfilment of all learning objectives. Submissions include learner assessments, two assessor reports, and the candidate's IQA report. Assessors evaluate the candidate's grasp and application of IQA principles. Assignments are assessed based on the application of IQA concepts and the inclusion of reference citations. Progression Upon successful completion of a Level 4 Internal Quality Assurance (IQA) course, learners can advance their expertise by pursuing further education and qualifications in the education and quality assurance field. Here's a list of potential courses and qualifications for consideration: Level 5 Diploma in Education and Training (DET): Enables individuals to qualify as educators in the further education and training sector. Level 5 Certificate in Leadership and Management: Develops leadership and management skills tailored for the education sector. Level 5 Diploma in Education and Training (Education and Training Pathway): Offers specialised training in delivery, assessment, and quality assurance. Level 3 Certificate in Assessing Vocational Achievement (CAVA): Focuses on assessing vocational qualifications. Level 4 Award in Understanding External Quality Assurance: Preps individuals for roles in external quality assurance. Level 5 Certificate in Education and Training (In-Service Route): Designed for experienced educators seeking specialised routes. Master's Degree in Education or Quality Assurance: Offers advanced educational and research opportunities. Specialised Short Courses: Targeted workshops addressing specific areas within education. Continuous Professional Development (CPD): Ongoing learning through participation in workshops and conferences. Professional Memberships and Certifications: Opportunities to join relevant organisations and obtain certifications. Qualification Purpose The main goal of the Level 4 Award in Internal Quality Assurance of Assessment Processes and Practices (RQF) is to confirm competence in a specific occupational role in accordance with relevant standards. This qualification is designed for individuals who are entrusted with the duty of maintaining and improving the quality of assessments within an organization or assessment center. Who is this course for? Education professionals aspiring to enhance assessment quality. Assessors looking to improve their internal quality assurance skills. Individuals pursuing a career in assessment and quality assurance. Those seeking to comply with UK Government regulations in education. Requirements This qualification is open to all learners aged 16 and above, including those aged 19 and older, and it does not have any mandatory prerequisites. While it doesn't require specific educational backgrounds, some learners may have completed at least high school or possess Level 3 qualifications in AET (Assessing and Evaluating Training) and CAVA (Certificate in Assessing Vocational Achievement). Career path Internal Quality Assurer: £24,000 - £35,000 per year Education Consultant: £30,000 - £50,000 per year Training Manager: £30,000 - £45,000 per year Curriculum Developer: £25,000 - £40,000 per year Further Education Lecturer: £25,000 - £40,000 per year Quality Assurance Manager: £30,000 - £50,000 per year Note: There is No Registration, Assessment, Certification fee included with this price.

Embark on a transformative educational journey with our Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools (RQF). This comprehensive program delves into the intricacies of education, providing you with essential tools to excel in educational environments. Gain a profound understanding of effective communication, school structures, child development, and safeguarding techniques. Enrol today to elevate your career prospects, expand your knowledge, and make a lasting impact in the realm of education. Guided Learning Hours Guided Learning Hours encompass any form of direct interaction, supervision, or support provided to learners by educators, tutors, trainers, or suitable education/training providers. For this qualification, the total Guided Learning Hours amount to 80 hours, highlighting the substantial role of structured guidance and assistance in the learning process. Total Qualification Time The Total Qualification Time (TQT) integrates guided learning hours and independent study, representing the overall commitment required. Each credit in the qualification equates to 10 hours of learning. This specific qualification entails a TQT of 120 hours. Method of Assessment Create a portfolio with evidence for each unit's learning outcomes. Self-declare work authenticity, verified by the assessor's countersignature. Complete internally assessed assignments per qualification requirements. Progression Upon successful completion of the qualification, learners can explore various pathways for advancement: Level 3 Certificate/Diploma in Supporting Teaching and Learning Level 4 Teaching Assistant Qualifications Teacher Training Programs (PGCE, SCITT, DET) Pursue Higher Education (e.g., bachelor's degree) Specialised Courses (e.g., SEN support) Leadership and Management in Education Continuing Professional Development (CPD) Advanced Studies (e.g., master's, doctoral degrees) Qualification Purpose The purpose of the Focus Awards Level 3 Award in Education and Training (RQF) Empower students with essential expertise for school support roles. Master knowledge and skills for effective teaching assistance. Enhance engagement in educational activities within schools. Who is this course for? Aspiring teaching assistants Individuals pursuing a career in education Parents interested in understanding child development School staff seeking professional development Requirements Enrolling in the Focus Awards Level 3 Award in Supporting Teaching and Learning (RQF) course is accessible and inclusive. No specific qualifications or prior experience are required, making it an excellent choice for individuals looking to enhance their skills in this field. This course welcomes participants aged 16 and above, offering an opportunity for a wide range of individuals to engage in and benefit from the program. Career path Teaching Assistant: £18,000 per year. Learning Support Assistant: £20,000 per year. Special Educational Needs (SEN) Assistant: £22,000 per year. Classroom Supervisor: £25,000 per year. Education Administrator: £24,000 per year Further Education Instructor: £30,000 or more per year Note: There is No Registration, Assessment, Certification fee included with this price.

Picture yourself on a fascinating journey in the world of education. You can do this by taking the Level 4 Certificate in Education and Training (RQF) qualification. It's a special qualification given by Focus Awards, and it's approved by Ofqual, a trusted organization. Here's the thing: teaching and training can be a bit tricky, but this course helps you become really good at it. You'll learn how to welcome new students, make useful materials, and teach in a way that includes everyone. This course has four parts, and it's great for people who want to be teachers, those who already teach and want to get even better, and folks switching to teaching. There's also an extra part you can take about being inclusive, which means teaching everyone no matter who they are. By taking this course, you'll become a confident and respected educator. Plus, you'll get a special certificate that shows you know your stuff. And remember, Focus Awards and Ofqual make sure your qualification is top-notch and respected in the education world. Learning Outcomes Develop effective induction and registration procedures for educational settings. Create engaging information materials, presentations, and handouts for diverse learners. Demonstrate proficiency in designing and delivering unit-specific content and assessments. Apply inclusive teaching practices and templates to promote diversity and accessibility. Submit assignments demonstrating a comprehensive understanding of course content. Why choose Focus Awards Choosing Focus Awards for your educational and training programs offers several key advantages. As an Ofqual-governed accrediting body, their qualifications enjoy wide recognition, both nationally and internationally, ensuring you're held to the highest educational standards. Focus Awards' commitment to professionalism, rapid growth, and diverse qualification offerings makes them a dynamic choice for a relevant and exceptional learning experience. Opting for Focus Awards elevates your career prospects, personal development, and educational achievements. Benefits you will enjoy include: Exceptional customer service. Recognised qualification. Compliance with standards. User-friendly online platform. 24/7 module access. High-quality virtual learning materials. Guided Learning Hours "Guided Learning Hours" includes all direct teaching and support given to a learner by educators, trainers, or supervisors. For this qualification, there are a total of 140 Guided Learning Hours provided. Total Qualification Time Total Qualification Time (TQT) combines guided learning hours (GLH) and the hours students are expected to spend on independent learning, study, and assessments, all under the guidance of educational staff but without direct supervision. Qualification credit values are based on TQT, where one credit equals 10 learning hours. This particular qualification has a Total Qualification Time of 360 hours. Method of Assessment Assessment involves a series of short assignments. Assignments require demonstrating general reading and incorporating references. Submission of all assignments is done through the online portal. To pass, students must meet all learning outcomes; there's no grading system. Progression Progression after completing the Level 4 Certificate in Education and Training (RQF) offers individuals various career advancement avenues in education and training. Here are some common options: QTLS (Qualified Teacher Learning and Skills): Achieve QTLS status, recognizing you as a fully qualified teacher in post-compulsory education. Level 5 Diploma in Education and Training (RQF): Elevate your qualifications with comprehensive training in teaching and training principles. Higher Education: Consider pursuing a bachelor's degree or further academic studies in education or related fields. Specialised Courses: Explore subject-specific or specialized teaching courses to deepen expertise in your chosen area. Advanced Teaching Methods: Enhance your teaching skills through advanced methods, instructional design, or technology integration courses. Leadership and Management: Prepare for leadership roles with educational administration and management courses. Special Education: Focus on specialized courses in special education for a career in teaching students with special needs. Assessment and Evaluation: Learn advanced techniques for effective teaching through assessment and evaluation courses. Language and Communication Skills: Develop language and communication skills, particularly beneficial for language or communication-focused subjects. Professional Development: Stay updated with the latest teaching trends through ongoing professional development courses and workshops. Qualification Purpose The Focus Awards Level 4 Certificate in Education and Training (RQF) provides students with a thorough understanding of education and training delivery, learner assessment, resource management, and relevant role responsibilities. Who is this course for? Aspiring educators and trainers Teachers looking to enhance their skills Professionals transitioning to teaching roles Anyone passionate about inclusive education Requirements To enrol in the Focus Awards Level 3 Award in Supporting Teaching and Learning (RQF) course Age: Learners must be at least 19 years old. Foundational Skills: Basic proficiency in literacy, language, numeracy, and ICT is expected. Practical Experience: Successful completion of this qualification entails practical work or industry placement. Minimum Practice Hours: A minimum of 30 hours of hands-on practice is required. Career path Further Education (FE) Lecturer/Instructor - £30,000 - £40,000 per year Training and Development Specialist - £35,000 - £45,000 per year Adult Education Teacher - £25,000 - £35,000 per year Training Coordinator/Manager - £30,000 - £45,000 per year Assessor/Internal Verifier - £25,000 - £35,000 per year Educational Consultant - £35,000 - £55,000 per year Note: There is No Registration, Assessment, Certification fee included with this price.

New Excel Functions   Course Description   Ross Maynard     Description In the second half of 2020 Microsoft released a significant upgrade to the most used spreadsheet programme in the world. Microsoft Excel now offers the ability to handle dynamic arrays – functions that return a range of results that update as the source data changes. In this course, we discuss the power of dynamic arrays and introduce the new functions. The functions I am going to cover are: RANDARRAY- creating a table of random numbers or random dates UNIQUE – identifying the distinct items in a list SEQUENCE – listing numbers with a set interval SORT and SORTBY – new ways of dynamically sorting data FILTER – building the ability to filter data into formulae XLOOKUP – replacing VLOOKUP with greater flexibility IFS and SWITCH making it easier to construct IF statements The new CONCAT, and TEXTJOIN text functions   If you have an earlier version of Microsoft Excel then these functions will not be available to you and this course might not be for you. But if you do have a subscription to Office365 – either personally or through your work – I think you will find this course extremely useful.         Learning Outcomes Participants in this course will learn: What the new dynamic arrays feature in Microsoft Excel means How the new RANDARRAY function works How the new UNIQUE function works How the new SEQUENCE function works How the new SORT and SORTBY functions work How the new FILTER function works How the new XLOOKUP function can replace VLOOKUP How to build IF statements with the new IFS function How the new SWITCH function works How the new TEXTJOIN function can replace CONCATENATE and CONCAT How the new functions can be used in management reporting     Course Requirements There are no pre-course requirements.   Additional Resources Course Spreadsheet with the examples covered.       About Ross Ross Maynard is a Fellow of the Chartered Institute of Management Accountants in the UK. He is director of Ideas2Action Process Excellence Ltd and has 30 years’ experience as a process improvement consultant and facilitator. Ross is also a professional author of online training courses for accountants. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

The Birth of the Industrial Revolution in Britain 1707 to 1830   Course Description   Introduction The Industrial Revolution started in Britain in the eighteenth century. A number of factors converged to create the conditions for developments in industry and science. Agricultural improvements created a cadre of wealthy landowners with money to invest. Improved educational opportunities, particularly in Scotland, created a broader set of young people with ideas and ambition. Greater religious freedom allowed individuals of talent to develop businesses. Interest in science and technology blossomed and the birth of the coffee house culture brought people with ideas into the orbit of those with money. But it was not all rosy. The new culture of ideas and experimentation was almost entirely limited to men. A woman’s place was seen to be in the home. At the same time the slave trade flourished providing much of the wealth for investment and, shamefully, Britain was a key facilitator in this odious business – and there were few voices of dissent at the time. And the poor lived short and brutish lives of hard physical work in grim conditions with an inadequate diet and very little healthcare. In this course I am going to take you through the key milestones of the early industrial revolution – in the textile industry, in coal mining and iron production, in civil engineering; in the development of steam power and the birth of the railways.     Course Pre-Requisites There are no course pre-requisites.     What Students will Learn The history of the industrial revolution in Britain from 1707 to 1830 The factors that created the conditions for the industrial revolution Developments in the textile industry in the eighteenth century The development of steam as a source of power The birth of steam locomotion Developments in coal, coke and iron Civil engineering in the eighteenth century Scientific developments in the eighteenth century     Curriculum SS1 The Birth of the Industrial Revolution 6 mins SS2 The Textiles Revolution 13 min SS3 The Birth of the Steam Engine 10 mins SS4 The Age of Steam Locomotion 14 mins SS5 Fuelling the Industrial Revolution 10 mins SS6 The Engineering Revolution 6 mins SS7 The Scientific Revolution 18 mins SS8 Black Lives during the Industrial Revolution 5 mins SS9 The Birth of the Industrial Revolution 2 mins SS10 The Industrial Revolution History Quiz 19 mins   Total time: 1 hour 44 minutes     Additional Resources None     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in finance processes. Ross is also a professional author of online training courses for accountants. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Live online took hold in 2020 and is a highly interactive, engaging and effective training medium, if it’s done right. Let us give your staff the key skills they need to make their virtual training learner-centred, by building a psychologically safe environment plus using online training tools such as break-out rooms, slides, video and whiteboards. Courses include: Key elements of a successful live online training session Knowing your audience Technology vs technique Blended/flipped/hybrid learning Making your activities and materials online-friendly Effective planning for live online sessions Timing live online training sessions