44695 Courses in Cardiff delivered Online

Duration 2 Days 12 CPD hours This course is intended for This certification is for anyone who interfaces with stakeholders or works as a Product Owner in a Scrum Team. Scrum Product Owner Certified (SPOC?) certification exam is designed to confirm applicants practical and working knowledge of Scrum that equips them to handle the business aspects and stakeholders in a Scrum environment. Successful candidates will be awarded the Scrum Product Owner Certified (SPOC?)certification by SCRUMstudy after passing the included certification exam. The certification exam voucher is included in this course so you can take the exam at your convenience. Agile & Scrum Overview What is Agile? Why use Agile? The Agile Manifesto Principles of the Agile Manifesto Agile Methods Other Agile Methods Scrum Overview Scrum Summary Scrum Roles Scrum Roles The Product Owner The Scrum Team The Scrum Master Advantages of Cross-functional Teams Planning in Scrum Scrum Flow Requirements in Scrum Prioritizing the Product Backlog Adaptive Project Management Scrum Planning User Stories The Concept of Persona Acceptance Criteria Generic Done Criteria Criteria for a Good User Story Estimation Importance of Value Risk Burndown Graphics Scrum Board Sprint Planning Sprints (from Product Owner?s point of view) Sprint Planning Meeting Planning Game Task Estimation The Sprint Backlog Implementation of Scrum Daily Stand-up Meeting Sprint Review Meeting Sprint Retrospective Meeting Product Backlog Grooming Scrum for Large Projects Scrum for Large Projects The Chief Product Owner Distributed teams in Scrum Transition to Scrum Mapping Traditional Roles to Scrum Maintaining Stakeholder Involvement Note SCRUMstudy has authored the SBOK? Guide as a comprehensive guide to deliver successful projects using Scrum. SCRUMstudy works through its large global partner network of Authorized Training Providers (A.T.P.s) to deliver trainings and certifications. New Horizons is a proud Authorized Training Provider of SCRUMstudy.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 3 Days 18 CPD hours This course is intended for This course is recommended for technical professionals who support, install, deploy or administer Check Point products. Overview Know how to perform periodic administrator tasks. Describe the basic functions of the Gaia operating system. Recognize SmartConsole features, functions, and tools. Understand how SmartConsole is used by administrators to give user access. Learn how Check Point security solutions and products work and how they protect networks. Understand licensing and contract requirements for Check Point security products. Describe the essential elements of a Security Policy. Understand the Check Point policy layer concept. Understand how to enable the Application Control and URL Filtering software. Blades to block access to various applications. Describe how to configure manual and automatic NAT. Identify tools designed to monitor data, determine threats and recognize opportunities for performance improvements. Describe different Check Point Threat Prevention solutions for network attacks. Articulate how the Intrusion Prevention System is configured, maintained and tuned. Understand the Infinity Threat Prevention system. Knowledge about Check Point's IoT Protect. Learn basic concepts and develop skills necessary to administer IT security fundamental tasks. Course Outline Configure the Security Management Server. Use the WebUI to run the First Time Wizard. Install the Smart Console. Install the Alpha Gateway using the network detailed in the course topology. Demonstrate how the Security Management Server and Gateway communicate. Test SIC Status. Create multiple administrators and apply different roles and permissions for simultaneous administration. Validate existing licenses for products installed on the network. Create and configure host, network and group objects. Create a simplified Security Policy. Demonstrate how to use Security Zones in policy. Demonstrate how to share a layer between Security Polices. Configure Network Address Translation for server and network objects. Enable Identity Awareness. Deploy user access roles for more granular control of the security Policy. Generate network Traffic and use traffic visibility tools to monitor the data. Use SmartConsole and SmartView Monitor to view status, alerts, and block suspicious traffic.

Duration 5 Days 30 CPD hours This course is intended for System administrators, system architects, and technology consultants In this course, students learn how to manage the SAP Solutions Manager Configuration suite and discover how it can be integrated into their day-to-day operations. Course Outline SAP Solution Manager Overview: available Scenarios, Enhancements, Work Center Technical Overview: Installation, Architecture, Sizing SAP Solution Manager Configuration: SOLMAN_SETUP, SMSY, LMDB, Landscape Verification (LV), System Landscape Directory (SLD), Solution Manager Diagnostics Managing Authorizations in SAP Solution Manager Maintenance Optimizer, Maintenance Certificates, System Recommendations, Issue and Task Management Early Watch Alert Reporting: ABAP & Java, EarlyWatch Alert for Solutions Managing Solutions: Work Mode Management and additional administrative Tasks Monitoring and Alerting Infrastructure (MAI), Solution Monitoring and System Monitoring Service Level Reporting, Technical Reporting, Management Reporting SAP Mobile Apps for SAP Solution Manager Job Management: Job Request Management, Job Documentation, Job Monitoring, Job Scheduling Management Health Checks and more Additional course details: Nexus Humans SM100 SAP Solution Manager Configuration for Operations training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SM100 SAP Solution Manager Configuration for Operations course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for Certification Preparation for Administrator is designed for experienced Salesforce administrators who are planning to take the Salesforce Administrator Certification. Overview Understand the different exam objectives and their weighting on the exam Know which product areas to focus on to best prepare for your exam How to approach exam questions Additional resources available to help prepare for the exam Are you ready to take the next step in your career by becoming a Salesforce Certified Administrator? By covering the details around the exam objectives, this course will help hone your problem-solving skills and reinforce your knowledge of key topics. Instructors will present different administration and configuration scenarios tied to the exam objectives. Questions related to these scenarios will help prepare you to help prepare you for your exam. Introduction and OverviewSecurity and Record AccessStandard and Custom Objects Automation and ValidationData Management Reports and DashboardsPractice Test and DiscussionConclusion and Next Steps Additional course details: Nexus Humans Salesforce Certification Preparation for Administrator (CRT101) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Certification Preparation for Administrator (CRT101) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This is an Intermediate PowerBI course geared for experienced users who wish to leverage the tool's more advanced capabilities Overview This course is about 50% hands-on lab and 50% lecture, designed to train attendees in essential PowerBI data handling functions and reporting skills, coupling the most current, effective techniques with the soundest practices. Attendees of this course will gain practical examples from the experienced instructor who has deployed and configured Power BI reporting in a wide variety of businesses. Working in a hands-on learning environment led by our expert facilitator, students will learn how to: Create Advanced Power BI Reports Advanced understanding of the data schemas and extracting data Perform advanced transformations of data or any data schema Utilize time-phased data in the creation of complex analyses Create new measures using DAX Filter data using row-level security Create and deploy content packs Use Power BI to integrate with line-of-business applications Next Level Power BI for Experienced Users is a two day, course that provides attendees already experienced with Microsoft Power BI basics with a hands-on exploration of intermediate and beyond level features. This course is geared for attendees ready to learn the advanced techniques that you, your business analysts, and your stakeholders need to create complex information from projects, program, and portfolio reporting to utilizing time-phased data and, potentially, data from your enterprise?s other line-of-business tools. Get Project Online Data Select and mine relevant tables with ODATA Advanced ODATA data mining Importing other data formats Advanced Editing of data queries Advanced Data Transformations Managing table relationships Creating & using data hierarchies Creating custom columns and measures and metrics for filtering and reporting Creating Power BI Reports Using advanced visualizations Configuring drill-down Modifying visual interactions Importing and creating custom visuals Configure Power BI Security Creating Dashboard and row-level security Utilizing Filtering using row-level security Publishing Reports and Dashboards Building Mobile Reporting Creating and deploying content packs Configuring natural language query

Duration 2 Days 12 CPD hours This course is intended for Software Test Engineers and Test Leaders with minimum two years of experience. Specialists who have experience in software testing and want to deepen both their theoretical and practical knowledge. Overview Please refer to Overview. Practical training that you will learn how to apply additional tools in your work which will help you to optimize it. You will be able to analyze requirements better and to prioritize your tasks. Requirements analysis Effective approaches in requirements analyze What does 'Good Requirement' mean? Change Management Subsystems and actors Practice - Analysis of an actual functional specification Applicable Models and Priorities Specifications of the extraordinary models software projects Prioritizing the tasks of the test team Practice case - Iteration and sprint specifications Test planning Test design approaches Applicable techniques Practice cases with different techniques Defects management Defect status management Applicable metrics Best practices Practical examples of extraordinary applications Additional course details: Nexus Humans Modern approaches and practical tips in software testing training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Modern approaches and practical tips in software testing course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues. Overview How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App. How to use Citrix Director to gather information and interact with user sessions. A methodology to approach user related issues to minimize time to resolution. An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately Fundamental Architecture for the Help Desk Role Citrix Site Infrastructure and Deployment Models The Help Desk Role in the Fundamental Architecture Problem Resolution Methodology Citrix Director and its role in Help Desk Support Citrix Director Role and Purpose Access to Director for Help Desk Administrators Common Director Monitoring Tasks Common Help Desk AdministratorTroubleshooting Tasks Providing and Troubleshooting End User Access End User Access Overview Components between end users and published resources on VDAs User Experience Support End User Access Citrix Workspace App Workspace App Types Deploying Citrix Workspace app Pass though Authentication Supporting Citrix Workspace App User Sessions FlexCast Architecture User Sessions App and Desktop Launch Process User Profiles HDX Technologies Printing Introduction to Printing Printing Components Overview Supporting Printing

Duration 5 Days 30 CPD hours This course is intended for Test Programme Managers, Test Managers, and anyone else wishing to take the ISTQB© Certified Tester Advanced Level Test Manager examination. Overview Whilst this course is focused on the syllabus, giving participants the maximum chance of passing the examination, it also contains many real world practical examples. On completion of this course, attendees will have an advanced understanding of test design techniques and will be fully prepared to take the ISTQB© Certified Tester Advanced Level Test Manager examination. ISTQB© is the standard for international qualifications in software testing at an advanced level. The course thoroughly prepares attendees for the ISTQB© Certified Tester Advanced Level Test Manager examination. Testing Process The fundamental test process Test levels and test types Test planning, monitoring and control Test analysis Test design Test implementation Test execution Evaluating exit criteria and reporting Test closure activities Test Management Test management in context Risk-based testing and other approaches for test prioritization and effort allocation Test documentation and other work products Project risk management Other test work products Test estimation Defining and using test metrics Business value of testing Distributed, outsourced, and insourced testing Managing the application of industry standards Reviews Management reviews and audits Managing reviews Metrics for reviews Managing formal reviews Defect Management The defect lifecycle and the software development lifecycle Cross-functional defect management Defect report information Assessing process capability with defect report information Improving the Testing Process Introduction Test improvement process Improving the testing process Improving the testing process with TMMI Improving the testing process with TPI Next Improving the testing process with CTP Improving the testing process with STEP Test Tools and Automation Tool selection Return on investment (ROI) Selection process Tool lifecycle Tool metrics People Skills ? Team Composition Individual skills Test team dynamics Fitting testing within an organization Motivation Communication

Duration 2 Days 12 CPD hours This course is intended for This certification is appropriate for anyone who is interested in working as a Scrum Master or for someone who is already a Scrum master in his organization. Scrum Master is an important role in any Scrum team and need not be a technology expert to be effective. Moreover, although Scrum is popular in the IT industry, it can be used effectively across different industries. The SBOK Guide, on which the SMC course is based on, can be used as an effective guide for implementation. Overview The participants will be prepared to take SMC™ certification exam and pass. Also they will be able to apply the concepts in their day to day job. This course guides & teaches Scrum practices to everyone involved in the project; clears impediments for the team; and, ensures that Scrum processes are being followed. Successful candidates will be awarded the Scrum Master Certified (SMC?) certification by SCRUMstudy after passing the included certification exam. The certification exam voucher is included in this course so you can take the exam at your convenience. Introduction Course Objectives Course Methodology Certification Schema Exam Format Overview of Agile Agile Manifesto Agile Principles What has Changed Agile Methods Overview of Scrum Definition and brief history of Scrum Why Scrum Scrum vs. Traditional Project Management Benefits of Scrum Overview of A Guide to the Scrum Body of Knowledge (SBOK? Guide) Framework of the SBOK? Guide Who uses the SBOK? Guide How to use the SBOK? Guide Scrum Flow Principles Empirical Process Control Self-organization Collaboration Value-based Prioritization Time-boxing Iterative Development Scrum Aspects Organization Business Justification Quality Change Risk Scrum Phases and Processes Initiate Plan and Estimate Implement Review and Retrospect Release Scaling Scrum Scaling Scrum for Large Projects Scaling Scrum for the Enterprise Transition to Scrum Mapping Traditional Roles To Scrum Maintaining Stakeholder Involvement Importance Of Executive Support