31094 Courses in Cardiff delivered Online

Barbering This course is designed for beginners, advanced barbers, or anyone wanting to pursue a barbering career. Upon completing this course, you can work as a self-employed barber. By the end of this course, you will have learned the techniques to wash, cut and style hair including fade, cut uniform layers & beard trims. Course Content: Health & Safety History of Hair Anatomy and physiology Consultation Scalp folds and/ or scars Hair growth Cutting techniques Products Facial hair and eyebrows Step by step Aftercare Barbering tools Beard and moustache Shaving Skin conditions preventing the service. Shampooing Certificate You will receive an end-of-course certificate which is accredited by the CPD group and allows you to work on public How do Online Courses work? http://www.kbhtrainingacademy.com/online-courses Are there any prerequisite? None Duration of Course? You will have 3 months to complete the course before it expires. Will I require a model? Yes, 3-5 case of studies are required to pass Are there video tutorials? Yes, you will have links to YouTube videos to watch the treatment being performed. These are not our own videos as we have gathered videos from the best barbers in order to provide best learning experience for you. Training kit(if purchased) clippers scissors comb 2x sectioning clips cape set desinfectant spray razor blade shaving foam Please note: you will also require hairdryer, barbicide ,small mirror, towels etc which isn't provided in the kit

Course Description Get instant knowledge from this bite-sized SENCO Training Online Part - 2 course. This course is very short and you can complete it within a very short time. In this SENCO Training Online Part - 2 course you will get fundamental ideas of SEN coordination, the key strategy of supporting colleagues, SENCO's role in managing SEND administration and so on. Enrol in this course today and start your instant first step towards supporting colleagues and working with professionals and organisations beyond the school. Learn faster for instant implementation. Learning outcome  Understand SENCO's role in leading and managing SEND administration Deepen your understanding of supporting colleagues and working with professionals and organisations beyond the school Strengthen relationship with pupils and parents Understand the challenges and opportunities Learn about developing inclusive practice and the future SENCO role How Much Does a SENCO Earn? Senior - £78,000(Appx.) Average - £38,000(Appx.) Starting - £19,000(Appx.) Requirement Our SENCO Training Online Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. SENCO Training Online Part - 2 Module 01: Supporting Colleagues and working with Professionals and Organisations beyond the School 00:23:00 Module 02: Developing Relationship with Pupils and Parents 00:18:00 Module 03: SENCO's Role in Leading and Managing SEND Administration 00:16:00 Module 04: Challenges and Opportunities 00:15:00 Module 05: Developing Inclusive Practice and the Future SENCO Role 00:12:00 Assignment Assignment - SENCO Training Online Part - 2 00:00:00

Do you enjoy being around children, taking care of them, and working with them? Then this Childcare and Nutrition Online course is ideal for you. With our Childcare and Nutrition Online course, prepare for a rewarding career in the care sector, and build your professional skills online. It is a complete training course for individuals to learn skills and knowledge on becoming child care planners, childcare employees, and nannies. It is a profession that brings a smile to everyone's face, spreads happiness, and allows you to better understand the health and safety facts associated with working with babies. This course will provide a thorough understanding of children's behaviour and development and how you may play a role in assisting children to attain their full potential. Enrol in our Childcare and Nutrition Online course today and gain the experience, skills, and knowledge you need to advance your professional development. Learning Outcomes After completing the course, you will be able to: Describe Childcare and Nutrition. Describe the importance of child growth and development. Keep children healthy and safe. Describe the importance of personal hygiene for children. Describe Macronutrients and Micronutrients. Know nutritional requirements for children. Describe child nutritional problems and physical development. Describe the concept of special needs. Prevent child abuse and neglect. Describe nutrition education and activities. Why Choose Childcare and Nutrition Online from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Childcare and Nutrition Online developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Childcare and Nutrition Online. Let's see what are those 3 courses included in this Childcare & Nutrition Exclusive Bundle Course Course 01: Childcare & Nutrition Course Course 02: Level 2 Certificate in Understanding Nutrition and Health Course 03: Level 1 Diet and Nutrition [ Note: Free PDF certificate as soon as completing the Childcare and Nutrition Online course ] ***Childcare and Nutrition Online*** Detailed course curriculum of the Childcare and Nutrition Online: Module 1: Childcare and Nutrition Module 2: Children Growth and Development Module 3: Health and Safety of Children Module 4: Hygiene for Child Caring Module 5: The Use of Macronutrients Module 6: The Use of Micronutrients Module 7: Nutritional Requirements of Child Module 8: Child Nutritional Problem and Physical Development Module 9: Caring for Special Needs Children Module 10: Child Abuse and Neglect Module 11: Nutrition Education and Activities ------------ Assessment Method After completing each module of the Childcare and Nutrition Online Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Childcare and Nutrition Online course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Childcare and Nutrition Online Students Recent graduates Job Seekers Anyone interested in this topic People already working in this field want to improve their knowledge and skill. Requirements There are no specific requirements for this Childcare and Nutrition Online because it does not require any advanced knowledge or skills. Career path You will receive help from this Childcare and Nutrition Online Course in securing your ideal position in the industry. Regardless of your current employment situation, the childcare and nutrition course will advance your career. Certificates Certificate of completion Digital certificate - Included

Enhance your agricultural knowledge to the next level and utilise it to bring revolutionary changes to the agricultural

***Special Discount - Use code ONLINE10 for extra 10% off *** Let’s face it—learning has moved from stuffy classrooms and endless commutes to comfy sofas and click-away classrooms. This Benefits of E-Learning/Online Learning Course gives you the lowdown on how online education is reshaping how we gain knowledge, improve skills and fit learning into busy lives. With flexible schedules, reduced costs, and instant access to expert-led modules, the benefits stack up faster than your morning emails. Whether you're at home, on a lunch break, or dodging distractions in your own time, this course shows why online learning isn’t just convenient—it’s clever. In just a few clicks, you'll understand how e-learning supports faster progress, personalised learning paths and smarter time management. We’ll explore how it saves money, opens global access, and adapts to different learning styles—without dragging you to a lecture hall. If you’ve ever wondered why more individuals and organisations are making the switch to digital education, this is your chance to learn why the screen is mightier than the schedule. You’ll come away with a clear understanding of what makes online learning not just a trend, but a lasting solution. Key Features of the Benefits of E-Learning/Online Learning Course : Our trusted, high quality and affordable Benefits of E-Learning/Online Learning course trains individuals to become experts in their field. Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Coronavirus (COVID-19) Awareness Course Demonstrate knowledge of how COVID-19 emerged Understand how COVID-19 spreads and how to prevent it from spreading Identify the symptoms of COVID-19 and which groups of individuals are most at risk Comply with government health guidelines and maintain excellent hygiene Free E - Certificate included *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of our Benefits of E-Learning/Online Learning course is as follows: ***Benefits of E-Learning/Online Learning*** Benefits of E-Learning/Online Learning Benefits of E-Learning/Online Learning Accreditation All of our courses, including this Benefits of E-Learning/Online Learning course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Benefits of E-Learning/Online Learning course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. Who is this course for? Anyone with a knack for learning new skills can take this Benefits of E-Learning/Online Learning course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Certificates Certificate of completion Digital certificate - Included

Register on the Digital Marketing : Starting An Online E-Commerce Store today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Digital Marketing : Starting An Online E-Commerce Store is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Digital Marketing : Starting An Online E-Commerce Store Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Digital Marketing : Starting an online E-Commerce Store, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Introduction to Digital Marketing Starting an Online E-Commerce Store Introduction 00:06:00 Module 01: Types of E-Commerce Stores Types of E-Commerce Stores 00:04:00 Business to Business Ecommerce 00:04:00 Business to Consumer Ecommerce 00:05:00 Ecommerce 00:04:00 Consumer to Business Ecommerce 00:03:00 B2G (also called B2A) Government / Public Administration 00:05:00 Module 02: Types of E-Commerce Business Models Types of E-Commerce Business Models 00:04:00 Drop Shipping 00:04:00 Wholesaling and Warehousing 00:04:00 Private Labeling and Manufacturing 00:04:00 White Labeling 00:03:00 Subscription 00:04:00 Module 03: What You Can Sell in an E-Commerce Store What You Can Sell in an E-Commerce Store 00:03:00 Identify or Create Products That Solve a Problem 00:04:00 Find Products You and Other People are Passionate About 00:05:00 Find Products With Branding Potential 00:04:00 Hop on Trends Early 00:04:00 Find Products that Fulfill Guilty Pleasures 00:04:00 Module 04: Digital Marketing Strategies to Market an E-Commerce Business Digital Marketing Strategies to Market an E-Commerce Business 00:04:00 Boost Product Visualization 00:03:00 Add Video 00:03:00 Automate with Chatbots 00:05:00 Reduce Cart Abandonment 00:04:00 Use Retargeting Tactics 00:03:00 Module 05: Tips to Increase E-Commerce Online Sales Tips to Increase E-Commerce Online Sales 00:04:00 Reach in-market Shoppers with Google Shopping Ads 00:03:00 Remarket to Them with Display Ads 00:04:00 Turn Likes into sales with Shopping on Instagram 00:04:00 Instill Trust with Customer Reviews 00:03:00 Up your Cross-selling Game with Pop-ups 00:04:00 Module 06: Incorporating Affiliate Marketing into Your E-Commerce Business Incorporating Affiliate Marketing into Your E-Commerce Business 00:04:00 Determine if an Affiliate Program is Right for You 00:04:00 Find Publishers to Partner With 00:05:00 Review and Approve Publishers 00:04:00 Conduct Ongoing Review 00:04:00 Win new Customers with Referral Marketing (Affiliate Marketing) 00:04:00 Module 07: Conclusion Review 00:04:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

🌟 Unlock Your Potential with the Media Studies Journalism Online Course! 🌟   Are you passionate about storytelling, investigative reporting, and making an impact through media? Dive into the world of journalism with our comprehensive 'Media Studies Journalism Online Course.' This meticulously crafted program is designed to equip you with the essential skills, knowledge, and ethical principles needed to thrive in the dynamic field of media. Course Overview:   Module 1: Introduction to Media Studies Journalism Embark on your journalistic journey by understanding the fundamentals of media studies. Explore the history, evolution, and role of journalism in society. Lay the groundwork for a successful career in media with this foundational module.   Module 2: News Writing and Reporting Master the art of crafting compelling and accurate news stories. Learn the principles of effective news writing, interviewing techniques, and reporting strategies. Elevate your skills to capture and convey stories with impact.   Module 3: Ethics and Responsibilities in Media Studies Journalism Delve into the ethical considerations that guide responsible journalism. Understand the importance of accuracy, fairness, and accountability. Navigate the challenges of media ethics while maintaining the integrity of your work.   Module 4: Techniques and Strategies for Media Studies Journalism Equip yourself with a diverse set of techniques and strategies to excel in media studies journalism. From multimedia storytelling to investigative reporting, this module empowers you with practical tools to navigate the ever-changing landscape of media.   Module 5: Critical Analysis and Interpretation in Media Studies Journalism Develop your critical thinking skills to analyze and interpret media content. Understand the nuances of media messages, biases, and cultural influences. Hone your ability to provide insightful perspectives on media issues.   Module 6: Advanced Reporting and Specializations Take your journalism skills to the next level by exploring advanced reporting techniques and specialized areas within media studies. Whether it's data journalism, feature writing, or broadcast journalism, this module offers a deeper dive into your chosen field. Why Choose Our Course:   🎓 Expert Instructors: Learn from industry experts and seasoned journalists who bring real-world experience to the virtual classroom.   💡 Interactive Learning: Engage in hands-on activities, case studies, and practical assignments to reinforce your understanding of media studies journalism.   🌐 Flexible Online Format: Access the course from anywhere in the world, fitting your learning around your schedule.   🏆 Recognized Certification: Receive a certification upon completion, validating your skills and knowledge in media studies journalism.   🌟 Career Advancement: Open doors to exciting career opportunities in journalism, broadcasting, digital media, and more.   Seize this opportunity to shape the narrative and become a skilled storyteller in the world of media studies journalism. Enroll now and unlock the door to a future filled with exciting possibilities! Course Curriculum Module 1_ Introduction to Media Studies Journalism Introduction to Media Studies Journalism 00:00 Module 2_ News Gathering and Reporting in Media Studies Journalism News Gathering and Reporting in Media Studies Journalism 00:00 Module 3_ Ethics and Responsibilities in Media Studies Journalism Ethics and Responsibilities in Media Studies Journalism 00:00 Module 4_ Techniques and Strategies for Media Studies Journalism Techniques and Strategies for Media Studies Journalism 00:00 Module 5_ Critical Analysis and Interpretation in Media Studies Journalism Critical Analysis and Interpretation in Media Studies Journalism 00:00 Module 6_ Ethics and Responsibility in Media Studies Journalism Ethics and Responsibility in Media Studies Journalism 00:00

Diploma in Sales (Online) - CPD Certified Considering a career in sales? With 30,000+ sales rep roles unfilled in the UK each year, an opportunity is knocking. Our CPD Certified Diploma in Sales (Online) offers an exclusive 6-in-1 course bundle, turning novices into demanded professionals. From relationship building to closing techniques, our comprehensive course ensures you acquire essential skills to conquer the sales world. With flexible online learning, we're facilitating success one module at a time. Don't just chase the trend, be the trend! Enrol today to fast-track your path to a lucrative sales career, fulfilling the market demand and exceeding personal goals. Courses Are Included in this Diploma in Sales (Online) - CPD Certified Bundle: Course 01: Sales and Marketing Diploma Course 02: Marketing Sales Communication Course 03: Leads and Sales Generating Course 04: Creating Highly Profitable Sales Funnel Blueprint Foundations Course 05: Negotiation Skills Certificate Course 06: Get A Job In Sales Learning Outcomes Master Key Sales Techniques: Understand and execute effective sales strategies that lead to an average closing rate increase of 25%. Relationship Building Skills: Learn the art of building long-lasting relationships, leading to a potential 40% rise in customer retention and repeat business. Understand Market Trends: Gain knowledge of UK market trends and customer behaviour, equipping you to seize the 30,000+ annual sales rep opportunities. Flexible Learning: Benefit from an online platform, allowing for personal pace learning, resulting in a 50% better information retention rate compared to traditional classroom methods. CPD Certified: Achieve a recognised qualification, boosting your employability by an estimated 33%, as most UK employers consider CPD certifications while hiring. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of this course Get a free student ID card with this Training This course is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to this course materials This course comes with 24/7 tutor support Start your learning journey straightaway with Diploma in Sales! This Sales curriculum has been designed by Sales experts with years of experience behind them. The Sales course is extremely dynamic and well-paced to help you understand Sales with ease. You'll discover how to master the Sales skill while exploring relevant and essential topics. Assessment Process of Diploma in Sales Once you have completed all the courses in the Sales bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Diploma in Sales (Online) - CPD Certified This Diploma in Sales (Online) - CPD Certified bundle is suitable for everyone. Requirements Diploma in Sales (Online) - CPD Certified You will not need any prior background or expertise to enrol in this Diploma in Sales (Online) - CPD Certified. Career path Diploma in Sales (Online) - CPD Certified This Diploma in Sales (Online) - CPD Certified bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Highlights of the Course Course Type: Online Learning Duration: 33 Minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about fridge cleaning and Organising Understand the core competencies and principles of fridge cleaning and Organising Explore the various areas of fridge cleaning and Organising Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert fridge cleaner and organiser Fridge Organization and Cleaning Program Online Course Master the skills you need to propel your career forward in fridge cleaning and Organising. This course will equip you with the essential knowledge and skillset that will make you a confident fridge cleaner and organiser and take your career to the next level. This comprehensive fridge organization and cleaning program online course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this fridge organization and cleaning program online course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective fridge cleaning and Organising practice and equip you with the essential skills, confidence and competence to assist you in the fridge cleaning and Organising industry. You'll gain a solid understanding of the core competencies required to drive a successful career in fridge cleaning and Organising. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for fridge cleaner and organiser or for people who are aspiring to specialise in fridge cleaning and Organising. Enrol in this fridge organization and cleaning program online course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive fridge organization and cleaning program online course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this fridge cleaning and Organising can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This fridge organization and cleaning program online course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This fridge organization and cleaning program online course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This fridge organization and cleaning program online course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum How to Clean & Organize Your Fridge Introduction 00:01:00 Course Project 00:01:00 What You Will Need 00:02:00 Cleaning The Outside Of The Fridge 00:01:00 Cleaning The Door 00:02:00 Cleaning The Inside Of The Fridge 00:02:00 Returning Items To The Fridge 00:01:00 Washing The Produce Bins 00:03:00 Putting Groceries In The Fridge 00:11:00 Quick & Easy Food Safety 00:01:00 Congratulations 00:01:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.