37895 Courses in Cardiff delivered Online

Overview Explore the basics of customer service from ground-level, discover what true customer excellence is all about and take a step closer to the rewarding career you know you're capable of! Providing excellent customer service is essential to the long-term viability of every business. This Customer Service Training Complete Diploma course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level. Discover what it takes to climb the ladder associate degree exceedingly in a very Customer Service setting with this ennobling Course. Improve your career prospects for life. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Training Complete Diploma. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Training Complete Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:58:00 total length •Module One: Who We Are and What We Do: 00:17:00 •Module Two: Establishing Your Attitude: 00:12:00 •Module Three: Identifying and Addressing Customer Needs: 00:12:00 •Module Four: Generating Return Business: 00:14:00 •Module Five: In-Person Customer Service: 00:10:00 •Module Six: Giving Customer Service over the Phone: 00:12:00 •Module Seven: Providing Electronic Customer Service: 00:12:00 •Module Eight: Recovering Difficult Customers: 00:15:00 •Module Nine: Understanding When to Escalate: 00:14:00

Level 2 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 200 CPD Points|CPD & CiQ Accredited

Overview This comprehensive course on Voice Improvement Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Voice Improvement Training comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Voice Improvement Training. It is available to all students, of all academic backgrounds. Requirements Our Voice Improvement Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 14 lectures • 00:38:00 total length •How to Improve Your Voice Promo: 00:01:00 •How to Improve Your Voice Overview: 00:01:00 •How to Improve Your Voice Famous Bad Voices: 00:02:00 •How to Improve Your Voice Practice Again and Record: 00:03:00 •How to Improve Your Voice Diagnosis Your Own Voice: 00:01:00 •How to Improve Your Voice Feedback from Others: 00:02:00 •How to Improve Your Voice Defining Your Exact Problems: 00:05:00 •How to Improve Your voice Listen to Natural conversation: 00:05:00 •How to Improve Your Voice Practice Again and Record: 00:03:00 •How to Improve Your Voice Don't Lower Your Voice: 00:07:00 •How to Improve Your Voice practice on Video: 00:04:00 •How to Improve Your Voice Other Techniques: 00:02:00 •How to Improve Your Voice Conclusions: 00:01:00 •Feedback: 00:01:00

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Register on the Personal Development Coach with Positive Psychology Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Personal Development Coach with Positive Psychology Training is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Personal Development Coach with Positive Psychology Training Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Personal Development Coach with Positive Psychology Training, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Personal Development Coach with Positive Psychology Training Module 01: Introduction to Personal Development Coach Introduction to Personal Development Coach 00:17:00 Module 02: Introduction to Coaching and Mentoring Introduction to Coaching and Mentoring 00:25:00 Module 03: Aspects of Coaching and Mentoring Aspects of Coaching and Mentoring 00:24:00 Module 04: Ethical Aspects of Coaching and Mentoring Ethical Aspects of Coaching and Mentoring 00:34:00 Module 05: Fundamental Qualities of a Coach Fundamental Qualities of a Coach 00:57:00 Module 06: Life Coaching Methods Life Coaching Methods 00:31:00 Module 07: Understanding Spiritual Life Coaching Understanding Spiritual Life Coaching 00:38:00 Module 08: Key Themes of NLP Key Themes of NLP 00:21:00 Module 09: Cognitive Behavioural Therapy Cognitive Behavioural Therapy 00:18:00 Module 10: Effective Communication Skills Effective Communication Skill 00:23:00 Module 11: Personal Skills Personal Skills 00:22:00 Module 12: Management Skills Management Skills 00:25:00 Module 13: Time Management Time Management 00:35:00 Module 14: Organisational Skills Organisational Skills 00:22:00 Module 15: Improvement of Presentation Skills Improvement of Presentation Skills 00:31:00 Module 16: Motivation and Mindset Motivation and Mindset 00:24:00 Module 17: Visualising Whole Life Goals Visualising Whole Life Goals 00:21:00 Module 18: Development of Personality Development of Personality 00:23:00 Module 19: Setting Up as a Coach Setting Up as a Coach aa 00:24:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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Complementing these, the bundle also offers five CPD QS accredited courses that delve into the nuances of School Administration, the role of Teaching Assistants, the essence of Montessori Education, the EYFS Teaching paradigm, and the fascinating world of Child Psychology & Development. Dive into a treasure trove of meticulously curated content that ensures you stay on top of the latest pedagogical theories and practices. Our Pedagogy, Home Education, and Educational Psychology bundle is the perfect conduit for you to shape futures, one lesson at a time. Join the ranks of those dedicated to the craft of education, set your horizons higher and empower your career with a new-age theoretical edge. Your journey towards educational excellence begins here. Key Features of the Pedagogy, Home Education and Educational Psychology - 3 QLS Course Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Pedagogy, Home Education and Educational Psychology - 3 QLS Course bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Pedagogy QLS Course 02: Home Education QLS Course 03: Educational Psychology 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: School Administrator Training Course 02: Teaching Assistant & Lesson Planning Course 03: EYFS Teaching Diploma Course 04: Montessori Education for Early Childhood Course 05: Child Psychology & Development In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Pedagogy, Home Education and Educational Psychology - 3 QLS courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Gain a comprehensive understanding of the theoretical underpinnings of pedagogy, home education, and educational psychology. Enhance your knowledge of school administration and the roles and responsibilities of teaching assistants. Delve into the tenets of Montessori Education and the Early Years Foundation Stage (EYFS) teaching paradigm. Develop a profound understanding of child psychology and the principles of child development. Gain the ability to critically assess, analyse, and apply modern educational theories and practices. Enhance your understanding of the intricacies of home education, providing optimal learning experiences outside traditional classroom settings. Acquire a holistic understanding of the diverse aspects of child development, from cognitive processes to social interactions. Introducing the "Pedagogy, Home Education and Educational Psychology - 3 QLS Course" bundle: your gateway to a profound understanding of modern pedagogical theories and practices. With a comprehensive array of eight courses, this bundle enables you to delve deeply into diverse aspects of education, from school administration to child psychology. Gain unparalleled theoretical insights, empowering you to make a lasting impact in the realm of education. CPD 250 CPD hours / points Accredited by Centre of CPD Excellence Who is this course for? Aspiring educators who wish to expand their theoretical knowledge and understanding. School administrators seeking to understand educational frameworks and pedagogical practices better. Parents or guardians interested in home education and eager to provide a comprehensive learning experience for their children. Individuals keenly interested in child psychology, development, and modern teaching methodologies. Career path Education Consultant (£40,000 - £60,000 annually) School Administrator (£20,000 - £35,000 annually) Home School Tutor (£25,000 - £35,000 annually) Teaching Assistant (£12,000 - £20,000 annually) Early Years Teacher (£20,000 - £30,000 annually) Child Development Specialist (£30,000 - £50,000 annually) Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Dive into the vital world of electrical safety with the 'PAT Training' course, a compelling blend of theoretical knowledge and regulatory compliance. Imagine possessing the power to ensure safety in every plug and cable, a guardian against the dangers of faulty electrical equipment. The course opens with an introduction to Portable Appliance Testing (PAT), leading you through the critical statutes that govern this essential practice. As you navigate through the modules, you become the sentinel of electrical safety, entrusted with the well-being of workplaces and public spaces. With each step forward in the curriculum, your mastery of risk assessment and hazard control strengthens, transforming you into a key player in maintaining operational integrity. Your journey advances with in-depth explorations into appliance classification, rigorous testing procedures, and meticulous reporting techniques. This is where you learn not just the 'how', but the 'why' behind each inspection and test, ensuring that every piece of equipment under your watch meets the highest standards of electrical safety. Learning Outcomes Comprehend PAT's significance and the legal frameworks that underpin it. Conduct thorough risk assessments and implement strategies to mitigate hazards. Classify electrical appliances and determine their maintenance requisites accurately. Perform detailed visual examinations and utilise testing instruments proficiently. Adhere to British Standards, adapting to recent modifications and maintaining meticulous records. Why choose this PAT Training course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the PAT Training Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this PAT Training course for? Aspiring safety professionals with a focus on electrical appliance compliance. Technical personnel responsible for workplace equipment maintenance. Compliance officers looking to expand their knowledge in electrical safety regulations. Engineers seeking a detailed understanding of PAT procedures and standards. Facility managers tasked with overseeing electrical safety and equipment integrity. Career path PAT Tester: £18,000 - £25,000 Health and Safety Officer: £25,000 - £40,000 Maintenance Engineer: £27,000 - £45,000 Electrical Compliance Officer: £30,000 - £50,000 Facilities Manager: £26,000 - £40,000 Quality Assurance Technician: £22,000 - £35,000 Prerequisites This PAT Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This PAT Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to PAT Introduction to PAT 00:25:00 Module 02: Relevant Statutory Provisions for PAT Relevant Statutory Provisions for PAT 00:25:00 Module 03: Safety Responsibilities & Maintenance Provisions Safety Responsibilities & Maintenance Provisions 00:20:00 Module 04: Risk Assessment Risk Assessment 00:30:00 Module 05: Reducing and Controlling Risks Reducing and Controlling Risks 00:30:00 Module 06: Electrical Units and Appliance Classification Electrical Units and Appliance Classification 00:20:00 Module 07: Equipment Coverage & Maintenance Needs Equipment Coverage & Maintenance Needs 00:25:00 Module 08: Initial Visual Examination Initial Visual Examination 00:25:00 Module 09: Instruments for Testing and Equipment Inspection Instruments for Testing and Equipment Inspection 00:20:00 Module 10: Electrical Installation Testing Electrical Installation Testing 00:35:00 Module 11: Lead & RCD Testing Lead & RCD Testing 00:20:00 Module 12: Safety Precautions in Electrical Testing Safety Precautions in Electrical Testing 00:30:00 Module 13: Reporting and Record-keeping Reporting and Record-keeping 00:25:00 Module 14: Testing for New or Used Equipment Testing for New or Used Equipment 00:15:00 Module 15: British Standards and Latest Changes British Standards and Latest Changes 00:25:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that in the UK, 82% of new managers are appointed with little to no formal training? This can lead to challenges in motivating teams, achieving goals, and navigating complex situations. Are you ready to step up and become a confident and effective leader? This comprehensive New Manager Training Bundle equips you with the essential skills and knowledge to excel in your new role. From mastering administrative tasks and performance management to building strong teams and navigating legal aspects, this programme covers everything you need to succeed. Gain valuable insights into corporate behavior, health and safety regulations, and information management, all while developing your proficiency in Microsoft Office Suite essentials. With a single payment, you will gain access to New Manager course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This New Manager Bundle Package includes: Main Course : Award in New Manager at QLS Level 2 10 Additional CPDQS Accredited Premium Courses - Course 01: Admin, Secretarial & PA Course 02: Office Skills Training Course 03: Corporate Paralegal Course 04: Performance Management Course 05: Team Management Course 06: Microsoft Word, PowerPoint & Outlook Course 07: Health and Safety in the Workplace, Level 2 Course 08: Diploma in Business Management: Corporate Behaviour Course 09: Workplace First Aid Training Course 10: Information Management Take control of your career development and enroll in the New Manager Training Bundle today! Sharpen your skills, boost your confidence, and become the leader your team deserves. Learning Outcomes of New Manager Develop administrative, secretarial, and office management skills for operational efficiency. Understand corporate paralegal work and performance management principles. Learn effective team management strategies and leadership techniques. Gain proficiency in Microsoft Office tools for enhanced productivity. Acquire knowledge of health and safety regulations and corporate behavior. Develop skills in information management and workplace first aid. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of New Manager Get a free student ID card with New Manager Training program (£10 postal charge will be applicable for international delivery) The New Manager is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the New Manager course materials The New Manager comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Main Course : Award in New Manager at QLS Level 2 Module One: Managers Are Made, Not Born Module Two: Create A Management Track Module Three: Define And Build Competencies Module Four: Managers Learn By Being Managed Well Module Five: Provide Tools Module Six: Provide Support Module Seven: Identify Strong Candidates Early Module Eight: Clearly Define The Management Track Module Nine: Empower New Managers Module Ten: Provide Growth Opportunities Course 01: Admin, Secretarial & PA Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language And Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic Course 02: Office Skills Training Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language And Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £79) CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: New Managers Team Leaders Supervisors HR Professionals Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Management Consultant Project Manager Operations Manager Director CEO Certificates Award in New Manager at QLS Level 2 Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Award in New Manager at QLS Level 2 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Teaching Assistant ( Online Teaching & Lesson Planning) bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 30 course mega bundle that will exceed your expectations within your budget. The Teaching Assistant ( Online Teaching & Lesson Planning) related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Teaching Assistant ( Online Teaching & Lesson Planning) bundle will help you build a solid foundation to become a proficient worker in the sector. This Teaching Assistant ( Online Teaching & Lesson Planning) Bundle consists of the following 25 CPD Accredited Premium courses - Course 1: Teaching Assistant Diploma Course 2: The Complete Guide To Getting A Teaching Job Course 3: SEND Teaching Assistant Course 4: EYFS Teaching Assistant Course 5: Phonics Teaching Certificate Course 6: Remote Teaching Course 7: Educational Psychology Course 8: Education Management Course 9: Education and Pedagogy Course 10: Blended Learning Course for Teachers Course 11: Understanding Autism Level 3 Course 12: Health and Safety Training for School Administrators Course 13: Child Language Disorder (CLD) Course 14: Child Playwork Course 15: Child Neglect Awareness & Protection Course 16: Communication Skills Course 17: Team Management Course 18: Lesson Planning for Teaching Course 19: Learning Disability Nursing Course 20: Nursery Nurse Course 21: Mental Health Teaching Assistant Course 22: ADHD Awareness Course 23: Leadership in Teaching Course 24: Positive Handling in Schools Course 25: Learning to Learn - Super Learning 5 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1:Career Development Plan Fundamentals Course 2:CV Writing and Job Searching Course 3:Interview Skills: Ace the Interview Course 4:Video Job Interview for Job Seekers Course 5:Create a Professional LinkedIn Profile Learning Outcome This tailor-made Teaching Assistant ( Online Teaching & Lesson Planning) bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Teaching Assistant ( Online Teaching & Lesson Planning) Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Teaching Assistant ( Online Teaching & Lesson Planning) bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Teaching Assistant ( Online Teaching & Lesson Planning) Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Give your team the opportunity to pause and reflect on what matters most to them about the work they do. The act of listening to each other creates relationship and strengthens trust and inclusion within the team – in creating a shared vision, groups of people build a sense of commitment together. Using the PATH or MAP processes of group facilitation and the creating of a large wall sized graphic we will provide a School Improvement Plan to be proud of!  Course Category Visioning and Problem Solving Person Centred Planning Strategic Work Team Building and Leadership Description There is an old Japanese proverb, “Vision without action is a daydream. Action without vision is a nightmare” “There is no power for change greater than a community discovering what it cares about” MARGARET WHEATLEY – ‘TURNING TO ONE ANOTHER’ (2002) Give your team the opportunity to pause and reflect on what matters most to them about the work they do. The act of listening to each other creates relationship and strengthens trust and inclusion within the team – in creating a shared vision, groups of people build a sense of commitment together. They develop images of ‘the future we want to create together’, along with the values that will be important in getting there and the goals they want to see achieved along the way. Unfortunately, many people still think ’vision’ is the top leader’s job. In schools, the ‘vision task’ usually falls to the Headteacher and/or the governors or it comes in a glossy document from the local authority or the DfES. But visions based on authority are not sustainable. Drawing on the planning tools MAPS and PATH (Pearpoint, Forest and O’Brien 1997) and other facilitation sources we use both process and graphic facilitation to enable the group to build their picture of what they would love to see happening within their organisation/community in the future and we encourage this to be a positive naming, not just a list of the things they want to avoid. ??Let us join you to explore your vision and the ‘roadblocks’ to your vision. Testimonials “Thank you so much for the work you did with us yesterday – I have since been in 2 schools today and have spoken to an number of other colleagues who were present – all were totally overwhelmed by the session – they loved it.” “I was totally blown away, so nice to reflect and realise what a long way we have come” “That was so powerful and motivational” “Our Primary is now an OFSTED rated ‘Outstanding School’ – we were in Special Measures – the Visioning and Planning using the PATH process for 3 years has seriously contributed to this”. Learning Objectives To create a far reaching and shared vision of the future for the school team/group you are working with and ensure that each person present contributes to this To create a visual representation (a graphic) of the vision and use this to plan future actions and to inform school improvement and development plans To facilitate the group in thinking through what some of the barriers to achieving their vision are and to begin work on how these can be removed To build a sense of commitment, common purpose and trust within the team/group Who Is It For ? Headteachers School managers EIP Managers Whole staff – including everyone Course Content The facilitation of a shared vision can be delivered as a full or a half day but, unlike our other training days this day depends on your and your team’s needs and the time you have available The course will cover: Creating the vision The Story So Far Headline Themes Naming the Nightmare A Year from Now Naming Roadblocks and Barriers Building strength Who will we need to take with us on the journey towards the vision Who are we? – Gifts, Strengths and Talents Charting Specific Actions