Understand how to effectively manage conflict and learn that conflict can be healthy and need not damage relationships. Course overview Duration: 1 day (6.5 hours) Conflict and differences of opinion are inevitable in the today’s fast moving, complex business world, some would argue they are even necessary. This highly interactive and practical course addresses the many aspects of effectively managing conflict and will help you ensure that conflict can be healthy and need not damage the relationship. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and conflict handling models and techniques. The course is aimed at anyone who interacts with others on a regular basis. Objectives By the end of the course you will be able to: Utilise influencing skills to pre-empt and defuse conflict Resolve conflict by choosing the right approach Recognise the impact of non-verbal communication in managing conflict Use language skills necessary to get you message across in the ‘right’ way Present your case in a reasonable and responsible manner Identify behaviours that can help or hinder interactions with others Apply different techniques for managing conflict positively and for dealing with aggression Content Developing Influence Networking Sources of influence Influencing techniques Effective Behaviour Choosing the right approach Techniques to pre-empt or defuse conflict Behavioural styles and their impact on working relationships Triggers to aggressive behaviour Managing conflict flash points Dealing with different behaviour types Developing Skills Communication skills in conflict situations Using the right language Verbal and non verbal communications Managing our body language Your conflict management style analysis Thomas Killman Conflict Handling Instrument Working in groups Practical exercises and case studies The language of mediation Transactional Analysis Practical Practical exercises Case studies Personal action planning
Kunst is een vorm van communicatie. Het is niet altijd een neerschrijfbare boodschap, maar wel iets dat werd gecreëerd om iemand te raken. Kunst kan daarom moeilijk bestaan zonder een publiek. Hoe kan je dat publiek bereiken, wat kan je gebruiken om dat publiek te overtuigen om naar jouw werk te komen kijken en vooral welke hulpmiddelen biedt de hogeschool om je daarbij te ondersteunen. Dat zijn de aspecten die aan bod komen in deze workshop. Deze workshop staat open voor studenten, alumni en docenten van LUCA School of Arts.
This course will explore ways to support and enhance the quality of care provided to the individual approaching end of life, their families and their carers.
AAT Revision Courses - Overview AAT Revision Courses are greatly beneficial for people who want to prepare for AAT synoptic assessments. For each AAT Qualification, there is a synoptic assessment which students need to pass to gain the qualification for any particular level. (Level 2/Level 3/Level 4). Getting extra support just before the synoptic assessment can help you understand various exam strategies to achieve greater marks/grade and avoid wasted time and the cost of resitting. Osborne Training is an AAT Approved Training Provider and we are proud to maintain the highest standard of teaching. From a recent survey, it was found that people who studied the revision course at Osborne Training are 70% more likely to pass the Synoptic Assessment on the first sitting. Benefits For each revision course for any level, you get the following benefits. 1 Synoptic Workbook Lectures led by Expert & Qualified Teacher Helping you to get ready for the exam Achieve better grade/marks Exam Booking Service Supports you with your preparation for the Synoptic Exam Structure your revision by module Tutor feedback and workings provided Full walkthrough a practice assessment by a tutor Professional or Industry specific qualification
This confidentially & effective record keeping training course is aimed at assisting staff to understand what is expected of them regarding confidentiality, maintaining accurate up to date records and documents.
Our Equality and Diversity Training course covers the Equality Act 2010 and discusses the details relating to discrimination as well as unfair treatment within a professional environment.
AAT Courses London AAT courses London campus offers Modern IT Lab, flexible timing and expert tutors. At Osborne Training London Canary Wharf campus, we offer various AAT courses to reach your dream career in accounting. AAT Level 2 Courses in London You can join evening, weekend or weekdays time for AAT Level 2 courses in London. We provide all books and study materials to ensure you are ready for aat level 2 exams. AAT Level 3 Courses in London You may join evening, weekend or weekdays training for AAT Level 3 courses in London. We provide all books and study materials for AAT Level 3 to ensure you are ready for aat level 3 exams and pass them first time. AAT Level 4 Courses in London You may join evening and weekend training sessions for AAT Level 4 courses in London. We provide all books and study materials for AAT Level 4 to ensure you are ready for aat level 4 exams and pass them first time. We also offer AAT Level 4 project support for students. AAT Evening Courses in London Our AAT evening courses mainly run between 6 pm to 9 pm. AAT evening courses in London are suitable for people who are working full time or have other commitments during daytime. We offer AAT Level 2, AAT Level 3 and AAT Level 4 courses in the evening. Our Canary Wharf campus is minutes away from the financial hub of London. AAT Weekend Courses in London Our AAT weekend courses mainly run on Saturdays daytime. AAT weekend courses in London are suitable for people who are working full time (Monday to Friday) or have other commitments during weekdays. We offer AAT Level 2, AAT Level 3 and AAT Level 4 courses in the weekend. Day Release AAT Courses London Our AAT day release courses in London mainly run on Wednesdays. AAT day release courses are suitable for people who can commit at least one day during weekdays. We offer AAT Level 2 and AAT Level 3 day release courses.
Our monthly Social Media Marketing Update will break down the need-to-know marketing trends across TikTok, Instagram, LinkedIn, YouTube and more!
Our monthly Social Media Marketing Update will break down the need-to-know marketing trends across TikTok, Instagram, LinkedIn, YouTube and more!
Our monthly Social Media Marketing Update will break down the need-to-know marketing trends across TikTok, Instagram, LinkedIn, YouTube and more!