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In the current world, children with intellectual ability are becoming widely accepted. There are several institutions in UK which mainly focuses on teaching these children with special care. If you have these altruistic intention of helping these challenged kids, then this Challenging Behaviour of Young People is perfect for you. This course consists of various modules that are all geared towards helping you learn how to treat and handle these children. Learning disability usually devolves into deranged behaviour in these children. This course will has a lot of contents which will thoroughly coach you and give you a practical knowledge about the techniques. It is important to treat each person as an individual and utilise their specific strengths, abilities and needs and help them flourish in their respective field of interest. Usually these pupils turn out to be geniuses if they are nurtured properly. Overall this course can be very effective in order to handle persons with challenging behaviour and learning disabilities and if you get it now, you will only get a head start. Who is the course for? People interested in working in institutions which helps low IQ pupils Professionals who are required to know handling challenged persons at the workplace Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Challenging Behaviour of Young People course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Teacher Licenced Therapist Psychologist Behaviour Consultant Challenging Behaviour of Young People Challenging behaviour and learning disabilities 00:15:00 Key priorities for implementation 00:15:00 Children, young people and adults 00:30:00 Organising effective care 00:30:00 Risk assessment 00:30:00 Reactive strategies 00:30:00 Mock Exam Mock Exam- Challenging Behaviour of Young People 00:20:00 Final Exam Final Exam- Challenging Behaviour of Young People 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This Compassion Focused Therapy course offers a deep dive into the principles and techniques that foster self-kindness and emotional resilience. Rooted in psychological research, the course explores how compassion can be a powerful tool in addressing anxiety, shame, and self-criticism. Whether you’re a mental health professional seeking to broaden your understanding or simply intrigued by the science of compassion, this course provides a thoughtful and accessible journey through this therapeutic approach. Designed for those who value a mindful and empathetic perspective, the course unpacks key concepts such as the interplay between the mind’s threat and soothing systems, and how cultivating compassion can rebalance emotional wellbeing. Presented entirely online, it suits learners who prefer flexible study without the need for physical attendance. This course is a clever blend of theory and insightful reflection that will enrich your professional toolkit and nurture a kinder relationship with yourself and others. Learning outcomes: Understand the core concepts and principles of Compassion Focused Therapy Learn techniques and practices used to cultivate compassion Develop skills to address mental health issues using Compassion Focused Therapy Enhance self-compassion and kindness towards oneself and others Improve emotional regulation and reduce symptoms of anxiety and depression Our Compassion-Focused Therapy course is designed to provide you with the tools and strategies needed to cultivate compassion and kindness towards yourself and others. Through this course, you'll learn about the core concepts and principles of Compassion Focused Therapy, as well as the techniques and practices used to cultivate compassion. Our expert instructors will guide you through a variety of skills to address mental health issues using Compassion Focused Therapy, including anxiety and depression. By the end of this course, you'll be on your way to a more compassionate and fulfilling life. Compassion Focused Therapy Course Curriculum Introduction Course Overview Introduction to CFT The Circle of Compassion Therapists role in CFT Connecting with compassionate qualities Evolution old vs new brain Three circle model of emotion and threat system The drive system & the safeness system The social shaping of the self Attachment history & attachment style Operant conditioning & functional analysis of behaviour Respondent conditioning, social learning, and mindfulness Mindfulness practices Obstacles in mindfulness training Working with self criticism Method acting approach Extending compassion Compassionate letter writing Compassionate thinking & reasoning Feeling compassion Creating safe place & chair work in CFT Case formulation Conclusion How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who struggle with negative self-talk and harsh self-judgment People who want to improve their relationships with others Mental health professionals who want to expand their knowledge and skills in treating mental health issues using Compassion Focused Therapy Anyone who wants to cultivate more self-compassion and kindness Individuals who want to improve their emotional regulation Career path Psychotherapist Mental Health Counselor Social Worker Clinical Psychologist The salary range for these roles in the UK ranges from £25,000 to £60,000 per year. Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Unlock the path to a fulfilling and impactful career with our Diploma in Occupational Therapy course. Dive into the realm of therapeutic care, where you'll learn to make a meaningful difference in the lives of individuals of all ages. From understanding the foundations of occupational therapy to mastering complex techniques, this comprehensive program equips you with the knowledge and skills needed to become a compassionate and proficient therapist. Whether you aspire to work with children, older adults, or individuals with complex needs, this course will pave the way for a rewarding career in occupational therapy. Learning Outcomes Gain a profound understanding of the principles of occupational therapy. Utilize anatomy and physiology knowledge to enhance therapeutic interventions. Provide effective therapy for children and individuals of all age groups. Develop expertise in occupational therapy techniques and interventions. Prepare for a fulfilling career in occupational therapy. Why choose this Occupational Therapy Diploma? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Occupational Therapy Diploma for? Individuals aspiring to become occupational therapists. Students pursuing a career in healthcare or therapeutic services. Healthcare professionals seeking to specialize in occupational therapy. Caregivers and educators interested in therapeutic interventions. Anyone passionate about making a positive impact on people's lives. Career path Occupational Therapist: £24,000 - £37,000 Senior Occupational Therapist: £34,000 - £46,000 Specialist Occupational Therapist: £38,000 - £50,000 Paediatric Occupational Therapist: £26,000 - £40,000 Rehabilitation Coordinator: £24,000 - £38,000 Mental Health Occupational Therapist: £28,000 - £43,000 Prerequisites This Diploma in Occupational Therapy does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Diploma in Occupational Therapy was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Occupational Therapy Introduction to Occupational Therapy 00:10:00 Module 02: Using Anatomy and Physiology for Therapy Using Anatomy and Physiology for Therapy 00:20:00 Module 03: Understanding Occupations Understanding Occupations 00:10:00 Module 04: Therapy for Children Therapy for Children 00:15:00 Module 05: Occupational Therapy for All Ages Occupational Therapy for All Ages 00:10:00 Module 06: Intervention and Education for Older Service Users Intervention and Education for Older Service Users 00:10:00 Module 07: Occupational Therapy for Complex Needs Occupational Therapy for Complex Needs 00:10:00 Module 08: Bonds and Relationships in Therapy Bonds and Relationships in Therapy 00:15:00 Module 09: Common Occupational Therapy Techniques Common Occupational Therapy Techniques 00:15:00 Module 10: Employment Structure and Daily Routines Employment Structure and Daily Routines 00:20:00 Module 11: Roles and Responsibilities of a Therapist Roles and Responsibilities of a Therapist 00:25:00

Course Overview Help people suffering from SL difficulties express their feelings and emotions through the Fundamentals of Speech and Language Therapy course. This course will educate you on different speech disorders and assist you in building the skills to provide speech therapy. In this Fundamentals of Speech and Language Therapy course, you will understand the core elements of speech therapy. The interactive video lessons will help you learn about speech anatomy. The course will also introduce you to the basic characteristics of speech.  You will receive valuable information about language development and different types of speech disorders found in children and adults. By the end of the course, you will be equipped with the key skills to help children with speech and language difficulties. The Fundamentals of Speech and Language Therapy course is the ultimate training ground for future SEN teachers and speech therapists. If you wish to pursue one of these careers, enroll today!  Learning Outcomes Learn about the basic principles of speech therapy Familiarize yourself with the anatomy of speech and the science behind speech Deepen your knowledge of language development Understand the characteristics of speech Explore different speech disorders seen in children and adults Acquire the skills and knowledge to support children with speech and language difficulties Who is this course for? Anyone who wants to learn about speech therapy or wants to pursue a career in the relevant industry can take this Fundamentals of Speech and Language Therapy course.  Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Fundamentals of Speech and Language Therapy course is a useful qualification to possess and would be beneficial for any related profession or industry such as: SEN Teaching Assistant SEN Teacher Speech Therapist Speech And Language Therapy Module 01: An Overview of Speech Therapy An Overview of Speech Therapy 00:13:00 Module 02: The Science of Speech The Science of Speech 00:19:00 Module 03: The Anatomy of Speech The Anatomy of Speech 01:00:00 Module 04: Characteristic of Speech: Linguistic Discipline Characteristic of Speech: Linguistic Discipline 00:26:00 Module 05: Literacy and Language Development Literacy and Language Development 00:22:00 Module 06: Child Speech & Language Disorders Child Speech & Language Disorders 00:32:00 Module 07: Adult Speech & Language Disorders Adult Speech & Language Disorders 00:29:00 Module 08: How to Help a Child with SL Difficulties How to Help a Child with SL Difficulties 00:34:00 Mock Exam Mock Exam - Fundamentals of Speech and Language Therapy 00:20:00 Final Exam Final Exam - Fundamentals of Speech and Language Therapy 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Speech and Language Therapy Diploma Description: 1.4 million children in the UK suffer from long term speech and language disorders. Fortunately, these children can overcome the speech difficulties with the right therapy and learn to express themselves without any glitches. If you want to pursue a career where you can help others live a better life, then speech therapy is your call. This Speech and Language Therapy Diploma is the best training ground for aspiring speech therapists. Starting from the basics Speech and Language Therapy Diploma course will introduce you to speech therapy's basic principles. You will gain an understanding of the scientific aspects of language and speech. This course will provide the necessary skills to deal with communication disorders like aphasia. It will enhance your ability to identify the problem and take action accordingly. Speech and language therapistscarry a huge amount of responsibilities. Enrol on the Speech and Language Therapy Diploma course and get a certificate to boost your career prospects. Disclaimer Please note that in this Speech And Language Therapy Diploma Course you will come across all the basic guidelines of a Speech and Language Therapist to boost and shine your knowledge in this particular field. However, the title Speech Therapist is protected by the HCPC and completion of this course does not entitle you to use the protected title or practise as a Speech Therapist. Also, it does not qualify you to join the HCPC register. If you are looking for a course to comply with HCPC's requirements, please contact the relevant authority. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Speech and Language Therapy Diploma Course for? This is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential field-related skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will have a clear understanding of your job role and the industry, and this will help you to brighten up your career in the relevant job market. Speech And Language Therapy Diploma - Updated Version Module 01: An Overview of Speech Therapy 00:13:00 Module 02: The Science of Speech 00:20:00 Module 03: The Anatomy of Speech 02:00:00 Module 04: Characteristic of Speech: Linguistic Discipline 00:27:00 Module 05: Literacy and Language Development 00:22:00 Module 06: Child Speech & Language Disorders 00:32:00 Module 07: Adult Speech & Language Disorders 00:29:00 Module 08: How to Help a Child with SL Difficulties 00:25:00 Assignment Assignment - Speech And Language Therapy Diploma 00:00:00 Speech And Language Therapy Diploma - Old Version Introduction to Speech and Language Therapy Introduction to Speech and Language Therapy 00:30:00 Main Ethical Principles of ASHA 00:45:00 Language Acquisition and Literacy Development Literacy, Roles of SLT and Preliteracy in Newborns 00:30:00 The Scientific Aspects of Language and Speech Speech Science 00:30:00 Basic Structure and Function of the Human Nervous System 00:20:00 Basics of Linguistics 00:30:00 Communication Disorders Communication Disorders and Fluency disorder 00:20:00 Speech disorders 00:30:00 Language Disorders 00:20:00 Aphasia 00:30:00 Other Speech and Language Disorders Agnosia, Attention-Deficit/Hyperactivity Disorder and Dementia 00:45:00 Understanding Brain Damage Locations 00:20:00 Traumatic Brain Injury 00:05:00 Huntington's disease and Parkinson's Disease 00:30:00 Swallowing Disorders 00:45:00 Mock Exam Mock Exam - Speech And Language Therapy Diploma Course 00:20:00 Final Exam Final Exam - Speech And Language Therapy Diploma Course 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

ThisCriminal Psychology and Forensic Psychiatry course is for SPANISH Speaking People This Spanish Criminal Psychology and Forensic Psychiatry course is perfect for anyone from Criminal Psychologist to Intelligence Analysts. Criminal psychology isn't just about profiling criminals; it's about understanding the underlying motivations, behaviours, and thought processes that drive individuals to commit crimes. Our course offers a comprehensive exploration of the psychological theories and principles behind criminal behaviour, shedding light on the inner workings of the most perplexing criminal minds. According to Prospects a Criminal Psychologist can roughly earn from £30,000 to £50,000 in a year depending on experience, location and other factors. Enroll now and take on a fascinating exploration of the human psyche and the world of crime. Your journey into the depths of criminal psychology and forensic psychiatry awaits! Translated in Spanish: Este curso de Psicolog��a Criminal y Psiquiatr��a Forense en espa��ol es perfecto para cualquier persona, desde psic��logos criminales hasta analistas de inteligencia. La psicolog��a criminal no se trata s��lo de perfilar a los delincuentes; se trata de comprender las motivaciones, comportamientos y procesos de pensamiento subyacentes que llevan a las personas a cometer delitos. Nuestro curso ofrece una exploraci��n integral de las teor��as y principios psicol��gicos detr��s del comportamiento criminal, arrojando luz sobre el funcionamiento interno de las mentes criminales m��s desconcertantes. Seg��n las Prospects, un psic��logo criminalista puede ganar aproximadamente entre £30.000 y £50.000 al a��o, dependiendo de la experiencia, la ubicaci��n y otros factores. Inscr��base ahora y emprenda una exploraci��n fascinante de la psique humana y el mundo del crimen. ��Tu viaje a las profundidades de la psicolog��a criminal y la psiquiatr��a forense te espera! Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Comprensi��n de la psicolog��a criminal Module 02: Influencia de los trastornos mentales Module 03: Neuroticismo y psicosis Module 04: Trastorno de identidad disocial Module 05: Trastornos de estr��s y ansiedad Module 06: Trastornos de la personalidad Module 07: Psiquiatr��a forense Module 08: Vigilancia basada en inteligencia Module 09: An��lisis de inteligencia criminal y contraterrorismo Module 10: Ciencias forenses Module 11: Clasificaci��n de delitos Module 12: Delitos violentos Module 13: Perfiles criminales ciencia, l��gica y metacognici��n Module 14: Perfiles del delincuente Learning Outcomes: Analyse criminal behaviour using psychological theories and methodologies. Evaluate the impact of mental disorders on criminal behaviour. Explain the relationship between neuroticism, psychosis, and criminal actions. Identify traits and behaviours associated with dissocial identity disorder. Assess the role of stress and anxiety disorders in criminality. Recognize and classify different personality disorders in criminal contexts. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Psychology graduates seeking specialisation in criminal psychology. Psychiatry professionals interested in forensic applications of their field. Law enforcement personnel aiming to enhance their understanding of criminal behaviour. Students pursuing careers in intelligence analysis within security agencies. Individuals with an academic interest in the intersection of psychology and law enforcement. Career path Criminal Psychologist Forensic Psychiatrist Intelligence Analyst Counterterrorism Analyst Forensic Scientist Criminal Profiler Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock your potential and transform lives with our unique programme. This comprehensive course is designed to guide you through the journey of becoming a skilled spiritual life coach. You'll delve into the essentials, mastering the art of connecting deeply with others, understanding their needs, and helping them navigate their spiritual paths. Our curriculum is meticulously crafted to ensure you gain a profound understanding of spiritual life coaching, equipping you with the tools to foster meaningful change and growth in the lives of those you coach. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access As you progress, you'll explore the core qualities that make an exceptional coach, honing your abilities to inspire and support others. You'll be guided through advanced coaching techniques, ethical guidelines, and strategies for building and growing your coaching practice. Learn how to effectively market your services, attracting clients who are eager to benefit from your guidance. Whether you're just starting or looking to expand your existing practice, our course offers the insights and knowledge you need to thrive in the world of spiritual life coaching. Embark on this transformative journey and make a lasting impact on the lives of others while enriching your own. Course Curriculum Module 01: Basics of Spiritual Life Coaching Module 02: Understanding Spiritual Life Coaching Module 03: Fundamental Qualities of a Coach Module 04: Advanced Coaching Module 05: Ethical Guideline Module 06: Marketing Your Business Module 07: Growing Your Business Learning Outcomes: Grasp fundamental concepts of spiritual life coaching and its core principles. Identify and cultivate essential qualities required for effective coaching practice. Master advanced techniques and strategies for spiritual life coaching. Apply ethical guidelines within various coaching scenarios. Develop marketing strategies to promote and grow your coaching business. Implement effective business growth strategies tailored to coaching practices. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking personal spiritual growth. Aspiring spiritual life coaches. Experienced coaches expanding their expertise. Entrepreneurs in the wellness industry. Therapists integrating spiritual coaching. Career path Spiritual Life Coach Wellness Coach Holistic Health Practitioner Mindfulness Trainer Personal Development Consultant Life Coaching Business Owner Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.