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Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified In the UK, the estimated salary for a Customer Service Advisor typically ranges from £18,000 to £25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation. Learning Outcomes: Apply defusing techniques in Customer Service interactions. Employ proactive strategies in Customer Service management. Utilise problem-solving methods to enhance Customer Service. Engage in brainstorming for effective Customer Service solutions. Channel customer anger through Customer Service skills. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: Defusing Techniques: Master seven distinct defusing techniques to elevate your Customer Service aptitude. Proactive Customer Management: Implement proactive management strategies to optimise Customer Service outcomes. Problem-solving & Decision-making: Integrate critical problem-solving and decision-making methods into your Customer Service approach. Brainstorming & Reverse Brainstorming: Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions. Anger Channelling: Apply the art of anger channelling to maintain and improve Customer Service standards.

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

The Traffic Marshal (Banksman) – Level 3 Advanced Diploma with Complete Career Guide course provides in-depth knowledge for those wishing to step into the role of a Traffic Marshal or Banksman. This accredited qualification offers a comprehensive understanding of key responsibilities and regulations associated with managing site traffic and ensuring safety. Designed for individuals looking to further their careers in construction or other site management sectors, this course gives learners the confidence and expertise needed to manage site operations effectively. With no need for physical attendance, the course is delivered entirely online, enabling learners to study at their own pace. Whether you're aiming to enter the field or elevate your current skill set, the course covers critical aspects such as traffic control methods, site safety protocols, and the legal requirements surrounding the role. This is an excellent opportunity to gain the necessary knowledge to work confidently and competently in the traffic management field, ensuring safe, efficient operations on construction sites and other high-traffic areas. ________________________________________________________________________ Key Features: CPD Certified Traffic Marshal (Banksman) - Level 3 Advanced Diploma With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Introduction to Traffic Marshalling Module 02: Traffic Management Module 03: Temporary Traffic Control Module 04: Traffic Risk Assessment Module 05: Vehicle Signaling Module 06: Reversing Vehicles Module 07: Health and Safety ________________________________________________________________________ Complete Career Guide for Traffic Marshal (Banksman) - Level 3 Advanced Diploma (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Traffic Marshal. In addition to mastering the essentials of Traffic Marshal, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Traffic Marshal. Your dream career starts here! List of career guide courses included in Traffic Marshal (Banksman) - Level 3 Advanced Diploma With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Master the art of Traffic Marshalling with confidence. Assess traffic risks proficiently for effective management. Skillfully guide reversing vehicles in diverse scenarios. Demonstrate a comprehensive understanding of health and safety protocols. Efficiently manage traffic flow with precision and expertise. Navigate through real-world scenarios with practical skills. ________________________________________________________________________ Accreditation All of our courses, including the Traffic Marshal (Banksman) - Level 3 Advanced Diploma With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Traffic Marshal (Banksman) - Level 3 Advanced Diploma With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking career advancement in traffic management roles. Professionals looking to enhance their skill set in traffic control. Job seekers aiming to enter the transportation industry. Anyone interested in ensuring road safety and efficiency. Career path Traffic Management Coordinator - £25K to 35K/year. Traffic Control Supervisor - £27K to 40K/year. Traffic Safety Officer - £24K to 35K/year. Highway Maintenance Worker - £20K to 30K/year. Road Safety Auditor - £28K to 45K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

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Duration 2 Days 12 CPD hours This course is intended for This course is intended for network engineers, network support personnel, reseller support personnel and anyone else needing a working knowledge of Network and Security Manager. Overview After successfully completing this course, you should be able to: Explain Network and Security Manager concepts and terminology. Set up and administer Network and Security Manager servers. Configure domains and administrators. Add devices using modeling and importing. Work with objects and templates. Configure policies. Perform routine device management tasks Work with logs and reports Configure VPNs with the VPN Manager tool This course discusses the basic operations of Network and Security Manager. Key topics include server and domain administration, device configuration, template creation and management, policy creation and management, logging, and report generation. Through demonstrations and hands-on labs, students gain experience in configuring, testing, and troubleshooting features of Network and Security Manager. Labs will be done on a ScreenOS platform Chapter 1: Course IntroductionChapter 2: Network and Security Manager Concepts Chapter 3: Server Administration Chapter 4: Domains and Administrators Chapter 5: Adding Devices Chapter 6: Abstraction Objects and TemplatesChapter 7: Abstraction Policies Chapter 8: Managing Devices Chapter 9: Logging, Reporting and Monitoring Chapter 10: Central ManagerChapter 11: Virtual Private Networks Additional course details: Nexus Humans Network and Security Manager Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Network and Security Manager Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for IS Security Officers IS Managers Risk Managers IS Systems Auditors Information Systems Owners IS Control Assessors System Managers Government Employees Overview Upon completion, Certified Information Systems Security Auditor students will be able to establish industry acceptable Cyber Security & IS management standards with current best practices and be prepared to competently take the C)ISSA exam. The Certified Information Systems Security Auditor, C)ISSA , course covers the skills and knowledge to assess vulnerabilities, report on compliance and implement controls for private and public enterprises. Many organizations require an Information System Auditor?s expert knowledge when it comes to identifying critical issues and providing effective auditing solutions. Through the use of a risk-based approach, the C)ISSA is able to implement and maintain cost-effective security controls that are closely aligned with both business and industry standards. Course Outline The Process of Auditing Information Systems Risk-Based Auditing Audit Planning and Performance IS Systems Auditor reports IT Governance and Management Systems Acquisition, Development and Implementation Systems Development Models Types of Specialized Business Applications Application Controls Information Systems Operations, Maintenance, and Support System and Communications Hardware Additional course details: Nexus Humans C)ISSA Certified Information Systems Security Auditor Mile 2 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the C)ISSA Certified Information Systems Security Auditor Mile 2 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Red Hat Certified System Administrator (RHCSA) who wants to learn how to provision and configure IdM technologies across both Linux and Windows applications Identity management specialist or engineer Access management specialist or engineer Web application developer DevOps specialist Overview As a result of attending this course, you will gain an understanding of the architecture of an identity management realm and trusted relationships using both Red Hat Enterprise Linux Identity Management and Microsoft Active Directory. You will be able to create, manage, and troubleshoot user management structures, security policies, local and remote secure access methods, and implementation technologies such as Kerberos, PKI, and certificates. You should be able to demonstrate these skills: Create and manage a scalable, resilient Identity Management realm, including both Linux and Microsoft Windows clients and servers. Create and manage secure access configurations, including managing and troubleshooting Kerberos, certificate servers, and access control policies. Integrate IdM as the back end for other major enterprise tools in the Red Hat portfolio, including Satellite Server and Tower. This course will empower you with the skills to configure and manage IdM, the comprehensive Identity Management solution bundled with Red Hat© Enterprise Linux.You will master these skills on the most requested Red Hat Identity Management (IdM) capabilities, including Active Directory trusts, multi-product federation, configuration management with Ansible, integrated certificate management, single sign-on, one-time passwords, and cybersecurity policy conformance. This course covers the same material as RH362, but includes the Red Hat Certified Specialist in Identity Management exam (EX362). Install Red Hat Identity Management Describe and install Red Hat Identity Management (IdM). Centralize Identity Management Explain the IdM server services, explore IdM clients access methods, and install an IdM client. Authenticate identities with Kerberos Define the Kerberos protocol and configure services for Kerberos authentication. Integrate IdM with Active Directory Create a trust relationship with Active Directory. Control user access Configure users for authorized access to services and resources. Manage a public key infrastructure Manage certificate authorities, certificates, and storing secrets. Maintain IdM operations Troubleshoot and recover Identity Management. Integrate Red Hat products with IdM Configure major services to share the IdM authentication database. Install scalable IdM Construct a resilient and scalable Identity Management topology.

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: Cisco integrators, resellers, and partners Network administrators Security administrators Security consultants Systems engineers Technical support personnel Overview After taking this course, you should be able to: Cisco Advanced Malware Protection (AMP) Recognize the key features and concepts of the AMP for Endpoints product Navigate the AMP for Endpoints console interface and perform first-use setup tasks Identify and use the primary analysis features of AMP for Endpoints Use the AMP for Endpoints tools to analyze a compromised host Analyze files and events by using the AMP for Endpoints console and be able to produce threat reports Configure and customize AMP for Endpoints to perform malware detection Create and configure a policy for AMP-protected endpoints Plan, deploy, and troubleshoot an AMP for Endpoints installation Use Cisco Orbital to pull query data from installed AMP for Endpoints connectors. Describe the AMP Representational State Transfer (REST) API and the fundamentals of its use Describe all the features of the Accounts menu for both public and private cloud installations Protecting Against Malware Threats with Cisco AMP for Endpoints (SSFAMP) v6.0 is a 3-day course that shows you how to deploy and use Cisco© AMP for Endpoints, a next-generation endpoint security solution that prevents, detects, and responds to advanced threats. Through expert instruction and hands-on lab exercises, you will learn how to implement and use this powerful solution through a number of step-by-step attack scenarios. You?ll learn how to build and manage a Cisco AMP for Endpoints deployment, create policies for endpoint groups, and deploy connectors. You will also analyze malware detections using the tools available in the AMP for Endpoints console, Cisco Threat Grid, and the Cisco Orbital Advanced Search Tool. The course qualifies for 24 Cisco Continuing Education credits (CE) towards recertification.This class will help you:Learn how to deploy and manage Cisco AMP for EndpointsSucceed in today?s high-demand security operations roles Course Outline This course will cover the following topics: Introducing to Cisco AMP Technologies Introducing AMP for Endpoints Overview and Architecture Navigating the Console Interface Using Cisco AMP for Endpoints Identifying Attacks Analyzing Malware Managing Outbreak Control Creating Endpoint Policies Working with AMP for Endpoint Groups Using Orbital for Endpoint Visibility Introducing AMP REST API Navigating Accounts

Duration 5 Days 30 CPD hours This course is intended for Network Engineers, Network Administrators, Network Security Engineers, and NOC Administrators. Overview Successful completion of this five-day, instructor-led course will help enhance your understanding of how to design, implement, and effectively operate a Prisma SDWAN solution. You will get hands-on experience configuring Prisma SD-WAN with a branch and datacenter, configure policies, and use Prisma SD-WAN services. The Prisma SD-WAN Design and Operation (EDU-238) course describes the next generation Prisma SD-WAN solution, the capability and value it provides over legacy WAN and SD-WAN implementations, and how to configure, operate, and troubleshoot the solution. This course is intended for people who must configure, maintain, and use wide area networks, from data centers, to branches, to the cloud. Course Outline 1 - Solution Overview 2 - Branch Design 3 - Routing 4 - Policy Module #1 - Application Path and QoS Policy 5 - Policy Module #2 - NAT, ZBFW and Security 6 - Event Policy Management Services 7 - DNS and DHCP Services 8 - Operations and Troubleshooting 9 - CloudBlades 10 - Integrating Prisma SD-WAN and Prisma Access for SASE Implementation 11 - DevOps 12 - Next Steps Additional course details: Nexus Humans Palo Alto Networks :Prisma SD-WAN : Design and Operation EDU-238 (6.0) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Palo Alto Networks :Prisma SD-WAN : Design and Operation EDU-238 (6.0) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Rail Training: Rail Training Would you like to acquire the skills and information required to succeed in rail training essentials? Our rail training course is a full storage of information about the field. An overview of rail operations, safety, and regulations will be covered in this rail training course. The rail training course will provide you with the fundamental knowledge of rail infrastructure. Moreover, this extensive rail training course explains train controls and operations. You will learn how to offer customer care in trains by taking the rail training course. Additionally, the rail training course elaborates on passenger safety and emergency response. Our rail training course includes a lecture on maintaining environmental sustainability in rail. Join our rail training course if you want to notice a beneficial change for developing your rail profession! Learning outcome of rail training course This rail training course will teaches: The introduction to rail operations, rail safety and regulations. Through the rail training course, you will gather the basics of rail infrastructure. Train operations and control are explained in this comprehensive rail training course. Through the rail training course, you will be aware how to provide customer service in rail. Passenger safety and emergency response are elaborated in the rail training course. How to maintain environmental sustainability in rail is lesson part of our rail training course. Rail training course helps in career development in rail. Special Offers of this Rail Training: Rail Training Course This Rail Training: Rail Training Course includes a FREE PDF Certificate. Lifetime access to this Rail Training: Rail Training Course Instant access to this Rail Training: Rail Training Course Get FREE Tutor Support to this Rail Training: Rail Training Course Rail Training: Rail Training For those looking to work in the railway industry, the rail training course provides thorough education. Important subjects including safety procedures, track upkeep, signaling systems, and customer service are covered in the rail training course. Additionally, this rail training program gives learners the know-how and abilities required to succeed in a variety of railway professions. Students enrolled in the rail training course will learn how to operate machinery, troubleshoot problems, and follow industry standards. Who is this course for? Rail Training: Rail Training This rail training course aims to improve the knowledge and abilities of interested persons in Rail Training Essentials. Requirements Rail Training: Rail Training To enrol in this Rail Training: Rail Training Course, students must fulfil the following requirements. To join in our Rail Training: Rail Training Course, you must have a strong command of the English language. To successfully complete our Rail Training: Rail Training Course, you must be vivacious and self driven. To complete our Rail Training: Rail Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Rail Training: Rail Training Course. Career path Rail Training: Rail Training The rail training course can lead to a variety of rewarding employment prospects in the rail training industry.