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Description: To maintain your company's reputation, you have to keep your customers satisfied. An experienced and efficient customer service can easily maintain your customers. This Level 2 Certificate in Customer Service Management will teach the aspects managing customer service. In this course, you will learn to identify links between excellence in customer service and your business policies. You will also learn to develop skills and practices that are essential elements of customer service, recognize what are employees and customers are looking for, etc. Finally, you will understand the true meaning of leadership, managing performance, and practices. Learning Outcomes: Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Customer Service Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Customer Service Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Service Management - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Customer Service Management - Old Version Course Overview 00:05:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Mock Exam Mock Exam- Level 2 Certificate in Customer Service Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Customer Service Management 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Thinking about learning more about Artificial Intelligence? The BCS Foundation Certificate in Artificial Intelligence is the advanced version of our Essentials Course Artificial Intelligence and includes more detail and insights about algebraic equations, vector calculus and schematics used in artificial intelligence and machine learning for you to learn how this new technology works.

This Level 3 Technical Certificate in Occupational Health and Safety (Accredited by Ofqual, UK and IOSH) has been designed to help learners gain a better understanding of health and safety practises in the workplace. This Level 3 Technical Certificate in Occupational Health and Safety course teaches you how to manage workplace issues and covers the topics you'd encounter in a health and safety role. The objectives of this Level 3 Technical Certificate in Occupational Health and Safety qualification are to enable learners to: Understand the different roles and responsibilities for health and safety in the working environment Be aware of safety and welfare rules in the working environment Understand the elements of a health and social policy Understand the benefits of safety management systems in organisations Be able to review health and safety procedures across an organisation Be able to communicate effectively when contributing to the maintenance of a healthy and safe work environment Understand the importance of working with others to maintain a healthy and safe workplace. Understand the principles of risk assessment Understand about risks and control methods for workplace hazards Know how to manage the effects of accidents and incidents Be able to monitor risks and incident management The Level 3 Technical Certificate in Occupational Health and Safety qualification is appropriate for those seeking employment in health and safety positions across a range of sectors and will equip candidates with the practical knowledge and skills that organisations and employers require.Individuals successfully completing this Level 3 Technical Certificate in Occupational Health and Safety qualification will be eligible to apply for Associate (AIOSH) / Technical (Tech IOSH) membership. Key Highlights of this Level 3 Technical Certificate in Occupational Health and Safety qualification are: Program Duration: 9 Months (Fast Track 6 months duration course also available) Program Credits: 34 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Direct entry into Year 1 of a three-year UK Bachelor's degree LSBR Alumni Status No Cost EMI Option Requirements Level 3 Technical Certificate in Occupational Health and Safety Level 3 Technical Certificate in Occupational Health and Safety qualifications can be offered to learners from age 16. Although there are no formal entry requirements for this qualification, it is critical that learners are able to comprehend and articulate the concepts contained in the syllabus in the language in which the course will be delivered and assessed. Career path Progress to Year 1 of a 3 Year UK Undergraduate Degree qualification after completion of your Course. Completion of your Level 3 Technical Certificate in Occupational Health and Safety qualification will meet the University standard academic entry requirements. However, each applicant will be subject to individual assessment and other entry requirements which may affect university entry. Certificates Certificate of Achievement Digital certificate - Included Othm courses: Once you complete the course, you would be receiving a digital copy of your Diploma along with its Transcript which can be downloaded from the awarding body website without any additional charge. You can also order Hard copy certificate by paying a nominal cost directly to the awarding body.

ICA International Advanced Certificate in Anti Money Laundering This ICA International Advanced Certificate in Anti Money Laundering training course is an intermediate level programme designed to develop Participants existing skills and knowledge base in anti-money laundering. You can study at home through online learning and also attend two highly interactive workshops if these are offered in your jurisdiction. All material for this training course is now delivered online, making it more accessible and environmentally sound. Benefits of studying with ICA: Flexible learning solutions that are suited to you Our learner-centric approach means that you will gain relevant practical and academic skills and knowledge that can be used in your current role Improve your career options by undertaking a globally recognised qualification that hiring managers look for as part of their hiring criteria Many students have stated that they have received a promotion and/or pay rise as a direct result of gaining their qualification The qualifications ensure that you are enabled to develop strategies to help manage and prevent risk within your firm, thus making you an invaluable asset within the current climate The expected outcomes of this ICA International Advanced Certificate in Anti Money Laundering training course are as follows: Reduced exposure to reputational and financial risk for your organisation Enhanced workplace performance Full preparation to advance to the diploma programmes Increased potential for career progression Students successfully completing this training course will receive the ICA International Advanced Certificate in Anti Money Laundering and will also be able to use the designation 'Adv. Cert. (AML)'. This qualification is awarded in association with Alliance Manchester Business School, the University of Manchester. During this ICA International Advanced Certificate in Anti Money Laundering training course, students will cover the following subjects: What are the Money Laundering, Terrorist Financing and Sanctions Risks that must be Managed? The International Bodies and Standard Setters National Legal and Regulatory Frameworks Taking an AML/CFT Risk-based Approach and Managing the Risks Initial and 'Ongoing' Customer Due Diligence (CDD) Monitoring Activity and Transactions Recognising and Reporting Suspicions The Vulnerabilities of Specific Services and Products How will you be assessed? Assessed by a one-hour, question-based exam and one research-based assignment

This Professional Certificate Course in Key Aspects of Intercultural Management aims to equip participants with a holistic understanding of intercultural dynamics. Covering crucial areas such as strategy, marketing, human resources, leadership, communication, and international teamwork, the curriculum delves into the preparation and techniques for successful intercultural negotiations. Participants will also explore the impact of intercultural marketing on strategy development in multicultural environments and examine the role of technology and digital platforms in enhancing intercultural management and cross-cultural communication. After the successful completion of the course, you will be able to learn about the following: Identify and analyze the key areas of intercultural management, including strategy, marketing, human resources, leadership, communication, and cooperation in international teams. Discuss the preparation and techniques for intercultural negotiations and the skills necessary for successful intercultural communication. Analyze intercultural marketing and its impact on developing effective marketing strategies in multicultural environments. Discuss the role of technology and digital platforms in enhancing intercultural management and cross-cultural communication.   This Professional Certificate Course in Key Aspects of Intercultural Management aims to empower participants with a comprehensive understanding of crucial areas such as strategy, marketing, human resources, leadership, communication, and cooperation within international teams. The curriculum delves into the intricacies of intercultural negotiations, emphasizing the skills essential for successful cross-cultural communication. Participants will explore the impact of intercultural marketing on developing effective strategies in multicultural environments, while also examining the role of technology and digital platforms in enhancing intercultural management and communication. This Professional Certificate Course in Key Aspects of Intercultural Management aims to equip participants with a comprehensive understanding of pivotal areas such as strategy, marketing, human resources, leadership, communication, and collaboration in international teams. The curriculum delves into the nuances of intercultural negotiations, emphasizing the skills essential for successful cross-cultural communication. Participants will explore the intricacies of intercultural marketing, analyzing its impact on crafting effective strategies in multicultural environments. Additionally, the course addresses the role of technology and digital platforms in enhancing intercultural management and fostering cross-cultural communication proficiency. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Key Aspects of Intercultural Management Self-paced pre-recorded learning content on this topic. Key Aspects Of Intercultural Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Global Business Professionals International Marketing Executives Human Resources Managers Multinational Team Leaders Strategic Management Practitioners Cross-Cultural Negotiators Communication Specialists Digital Marketing Professionals Corporate Leaders in Multicultural Environments Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This Professional Certificate Course in Tourism Marketing Environment provides a comprehensive overview of the business environment's impact on strategic tourism marketing. Participants will delve into the significance of understanding and adapting to dynamic marketing landscapes, exploring key trends and the roles of environmental actors. Through 15 intensive sessions, learners will master the concepts and nuances of two distinct types of tourism marketing environments. After the successful completion of the course, you will be able to learn about the following: The concept of business environment. The importance of business environment. The concept of strategic marketing environment. The various trends in tourism marketing landscape. The two types of tourism marketing environment. The concept of tourism marketing environmental actors. This Professional Certificate Course in Tourism Marketing Environment offers a comprehensive understanding of the business environment's influence on strategic marketing within the tourism sector. Participants will engage with crucial concepts such as the significance of business environment, strategic marketing environment, and the diverse trends shaping the contemporary tourism marketing landscape. The course will also delve into the classification of two distinct types of tourism marketing environments and provide insight into the roles played by environmental actors This Professional Certificate Course in Tourism Marketing Environment provides a comprehensive exploration of the intricate relationship between business dynamics and strategic marketing in the tourism sector. Participants will gain a profound understanding of the business environment's role, emphasizing its significance in shaping strategic marketing approaches. The course covers essential topics, including the concept of strategic marketing environment, current trends in the tourism marketing landscape, and the dual nature of tourism marketing environments. Additionally, participants will unravel the roles played by various environmental actors, contributing to a holistic comprehension of effective tourism marketing strategies. By the end of the course, learners will possess a strategic mindset, capable of navigating the ever-evolving tourism industry with proficiency and foresight. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Tourism Marketing Environment Self-paced pre-recorded learning content on this topic. Tourism Marketing Environment Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Marketing Professionals in the Tourism Industry Tourism Managers and Executives Business Development Specialists Hospitality Industry Professionals Travel Agency Owners and Staff Destination Management Professionals Event Planners in Tourism Tourism Policy Analysts Academic Researchers in Tourism Entrepreneurs in the Tourism Sector Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This Professional Certificate Course in Introduction to Scheduling in Supply Chain Operations covers the fundamentals of operation scheduling, its objectives, functions, and types. It also covers different approaches to scheduling, load work centers, and sequencing methods. The course introduces performance measures and ways to minimize scheduling difficulties. Additionally, the course focuses on the Theory of Constraints, including its principles, metrics, and scheduling multiple resources. Students will learn about time-cost trade-offs and scheduling services. By the end of this course, students will have a comprehensive understanding of scheduling and optimization techniques in the supply chain. This Professional Certificate Course provides a comprehensive understanding of scheduling and optimization techniques in the supply chain operations. The course covers the theory of constraints, load work centers, sequencing methods, and approaches to scheduling. After the successful completion of the course, you will be able to learn about the following, Operation Scheduling, its Objectives, functions, and types. Approaches to scheduling and Load Work Centres, along with concept and method of sequencing, performance measures, and minimizing scheduling difficulties. Theory of Constraints which includes principles, metrics used, Scheduling Services, Scheduling Multiple Resources, and Time-Cost Trade-Offs. This Professional Certificate Course in Introduction to Scheduling in Supply Chain Operations covers the fundamentals of operation scheduling, its objectives, functions, and types. It also covers different approaches to scheduling, load work centers, and sequencing methods. The course introduces performance measures and ways to minimize scheduling difficulties. Additionally, the course focuses on the Theory of Constraints, including its principles, metrics, and scheduling multiple resources. Students will learn about time-cost trade-offs and scheduling services. By the end of this course, students will have a comprehensive understanding of scheduling and optimization techniques in the supply chain. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Introduction to Scheduling In Supply Chain Operations Self-paced pre-recorded learning content on this topic. Introduction to Scheduling In Supply Chain Operations Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience Supply chain professionals Operations managers Logistics professionals Production managers Inventory managers Procurement managers Anyone interested in supply chain scheduling and optimization Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Our Professional Certificate Course in Effective Inventory Management covers the fundamentals of inventory management systems, including its types, commonly used inventories, and the components of the inventory model. It also delves into ABC analysis, its categories, applications, and future trends, and teaches how to conduct an effective ABC analysis. Finally, the course covers the economic order quantity model, its assumptions, and how to use it in your business, as well as the single period model and its various types. The Professional Certificate Course in Effective Inventory Management is a comprehensive program that covers topics such as inventory management systems, ABC analysis, and economic order quantity model. It equips learners with the knowledge and skills needed to optimize inventory levels, reduce costs, and improve customer satisfaction. After the successful completion of the course, you will be able to learn about the following, Inventory Management System, its type, importance, commonly used inventories, effective inventory management, and the component of the Inventory Model. ABC Analysis, the Category of ABC Analysis, Why it is Critical to Use ABC Analysis for Inventory Management, How to Conduct an ABC Analysis, Major Applications of ABC Analysis, and Future Trends in ABC Analysis. Economic Order Quantity Model, Assumptions of EOQ, how to use EOQ in your business, Single Period Model, and Types of Single Period Model. Our Professional Certificate Course in Effective Inventory Management covers the fundamentals of inventory management systems, including its types, commonly used inventories, and the components of the inventory model. It also delves into ABC analysis, its categories, applications, and future trends, and teaches how to conduct an effective ABC analysis. Finally, the course covers the economic order quantity model, its assumptions, and how to use it in your business, as well as the single period model and its various types. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Effective Inventory Management Self-paced pre-recorded learning content on this topic. Professional Certificate Course in Effective Inventory Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Supply chain professionals Operations managers Inventory control specialists Procurement and purchasing professionals Logistics professionals Warehouse managers Small business owners Anyone interested in improving inventory management. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This Certificate in Employability Skills - Level 2 course is designed for students who want to improve their employability skills and prepare for the world of work. This Certificate in Employability Skills - Level 2 course aims to help learners develop and improve skills required for the workplace and increase learners' confidence and communication skills to prepare them for employment or a change in employment. This Certificate in Employability Skills - Level 2 course will make you more aware of what employers are currently looking for when hiring new employees and how you can make the most of your technical qualifications, skills, experience, and personal qualifications when applying for jobs. Apart from technical qualifications, the Certificate in Employability Skills - Level 2course considers a variety of generic skills and capabilities that employers look for. Learning Outcomes After completing this Certificate in Employability Skills - Level 2 course, you will be able to: Understand a Mindset that can improve employability. Know how to deal with your first days at work. Recognise the key motivators and de-motivators that impact work situations. Understand how to set your targets. Understand how to manage time. Know how to present yourself. Know how to solve problems in a place of work. Recognise creative thinking. Know how to work in a team. Know how to deal with conflict. Gain a solid understanding of health, safety and security in the place of work. Why Choose Level 2 Certificate in Employability Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Certificate in Employability Skills - Level 2 Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Certificate in Employability Skills - Level 2 course. ***Courses are included in this Certificate in Employability Skills - Level 2 Course Course 01: Certificate in Employability Skills - Level 2 Course 02: Level 4 Time Management Course Course 03: Communication Skills Course ***Other Benefits of Certificate in Employability Skills - Level 2 Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Certificate in Employability Skills - Level 2 course] Detailed course curriculum Module 01: Understanding Mindset Module 02: Dealing with Your First Days at Work Module 03: Understanding Motivation Module 04: Setting Your Targets Module 05: Managing Your Time Module 06: Presenting Yourself Module 07: Problem Solving in a Place of Work Module 08: Creative Thinking Module 09: Understanding Risk Module 10: Working in a Team Module 11: Dealing with Conflict Module 12: Health, Safety and Security in the Place of Work ------------------ Assessment Method After completing each module of the Certificate in Employability Skills - Level 2 Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Certificate in Employability Skills - Level 2 course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Certificate in Employability Skills - Level 2 course is ideal for people looking for employment or a change in employment. Requirements There are no specific requirements for this Certificate in Employability Skills - Level 2 course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included