1023 Courses in Cardiff delivered Online

Are you aware of the importance of communication and its usage to customer relations dealings? Do you want to know how to improve yourself to be able to communicate well with your cients? If yes, then you should take an initiative to be able to develop your communicate techniques to be able to communicate well with your customers. Description: When you in a customer relations line of job, you will find at first that handling a difficult customer may seem like a worthless job and does not need so much. However, it does but fortunately, you can develop skills to be able to adapt the challenges that difficult customers pose. This course will be able to help you extend your communication skills to handling difficult people and situations throughout your daily life. Moreover, improving the focus of your thoughts and feelings, stress management, and the way you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication that can affect their customer relations dealing People who are interested in learning more about communication Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Customer Relations & Dealing Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Customer Relations & Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Relations & Dealing Course 00:20:00 Final Exam Final Exam- Customer Relations & Dealing Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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Is becoming an air cabin crew your desired job? Then becoming an air cabin crew could be the perfect job for you! But how do you go about turning your concept into a reality? Obtaining a job on an air cabin crew is challenging, with just approximately 5% of candidates worldwide successful. This Diploma in Cabin Crew Training at QLS Level 6 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! We will lead you through the entire process of becoming an air cabin crew member. This air cabin crew course is ideal for beginners or intermediate students interested in working as cabin crew. You will understand the steps to reach the sky regardless of your background, whether you are a student, a writer, or a sportsperson with an interest in aviation. By the end of the air cabin crew course, you will be able to: Discover the many types of cabin crews and airlines. Understand the policies and organisations that govern cabin workers. Understand the advantages and disadvantages of a travel career. Prepare for interviews and training for cabin crew. Discover the layout of all commercial planes. Be flexible in the face of changing circumstances. Understand the primary tasks and responsibilities of cabin crew members. Capability to react in an emergency. Why Prefer This Air Cabin Crew Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Working as an air cabin crew member for a major airline is both exciting and challenging. Aside from flying to exotic locales, the job entails a high level of responsibility and specialism to ensure passenger safety and comfort in compliance with industry standards. This course is ideal for young professionals looking to get into the sector, as it introduces the skills and responsibilities required by the world's largest airlines. *** Curriculum Breakdown *** Here is the curriculum breakdown of this air cabin crew course: Module 01: Introduction Module 02: Understanding Different Types of Airlines Module 03: Role of Regulatory Bodies and Trade Associations Module 04: Things to Know about a Cabin Crew Life Module 05: Advantages and Disadvantages of a Cabin Crew Career Module 06: Recruitment Preparation for Pursuing a Cabin Crew Career Module 07: Cabin Crew Interview Formats Module 08: Training Procedures Module 09: Aviation Abbreviation and Airport Codes Module 10: The Layout of a Commercial Aircraft Module 11: Cabin Familiarisation for a Cabin Crew Module 12: Departments of Airlines and their Interconnection with Cabin Crew Module 13: Knowledge of Currencies, 24-Hour Clock, and Phonetic Alphabet Module 14: Basic Knowledge of Weather Regarding Aviation Module 15: Duties of a Cabin Crew Module 16: Communication with the Passenger Module 17: Aircraft Galley Module 18: Emergency Evacuation System Module 19: Tackling the Event of a Fire Module 20: Medical First Aid Module 21: Personal Grooming of Cabin Crew Module 22: Cabin Crew Fatigue Management Module 23: Crew Resource Management Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Cabin Crew Training at QLS Level 6 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is dedicated to the following: Candidates attending Aviation Institutes. Looking for a new job. Attracted to the Air Hostess, Flight Attendant Position. Anyone Interested in a Career in the Aviation Industry. Requirements The program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Career path Understanding Cabin Crew will provide you with a competitive advantage and open the door to a variety of professional prospects. One can develop into: Cabin Crew Flight Attendant Air Host / Hostess Crew Controller Senior or Junior Cabin Crew Member In the UK, the average salary of these professions ranges from £15,000 to £30,000. Certificates Certificate of completion Digital certificate - £10 Diploma in Cabin Crew Training at QLS Level 6 Hard copy certificate - £129 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Cabin Crew Training at QLS Level 6, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 129 GBP inside the UK 139 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Our aim is your satisfaction! Offer Ends Soon; Hurry Up!! This involves the skills and knowledge you need to be a paramedic. Paramedics are the frontline of the healthcare system, and in current years, they are the most vital individuals, often making crucial life-saving decisions as they assess a patient's condition. So, if you can think fast and react appropriately in challenging and stressful situations, then this course is the right choice for you. Relish the challenge and make a difference in the healthcare system! With the finest course, you can take your expert skills to a whole new phase! Don't waste time on ineffective learning; instead, study this course and benefit from an expertly designed, cost-effective training experience. Through the online training course, learn from industry experts and easily equip yourself with the practical knowledge and skills you need to succeed in your chosen career. What will I learn from this paramedicine study course? Understand paramedicine and its scope in different settings Develop fundamental knowledge and skills in human anatomy, first aid, and paediatric first aid Explore the common injuries paramedics usually deal with Infection control measurements in the healthcare premises How to conduct an initial assessment of a patient's condition Principles of fluid and electrolyte balance Legal standards, guidelines and ethical values Why Prefer This Course? Opportunity to earn a certificate accredited by CPD after completing this course Get a Free Student ID card with this course! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging course content and activities This course assessment that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support Paramedicine Study *** Course Curriculum *** Here is the curriculum breakdown for this course: Paramedicine Study Course Module 01: Introduction to Paramedicine Study Module 02: Basic Human Anatomy Module 03: Basic First Aid Module 04: Paediatric First Aid Module 05: Common Injuries Module 06: Infection Control Module 07: Other Medical Emergency Module 08: Initial Assessment Module 09: Fluid and Electrolyte Balance Module 10: Ambulance Maintenance Module 11: Medical and Legal Issues This course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. This course incorporates various in-depth areas of study that will help you enhance your understanding of the roles and responsibilities of a paramedic. Through this comprehensive course, you will explore the foundations of human anatomy, first aid, and paediatric first aid. Moreover, with this course, you will develop knowledge and skills on some common injuries, such as sprains, strains, burns, scalds, limb fractures, eye and head injuries, and much more. Again, this course will walk you through infection control measurements on healthcare premises. In addition, with this paramedicine course, you will demonstrate an understanding of fluid and electrolyte balance, which include the buffer system, respiratory and renal regulation, assessment, and monitoring. Subsequently, this course will enhance your knowledge of handling medical emergencies such as heart attacks, cardiac arrests, and strokes and how to conduct an initial assessment of the patient's condition. Likewise, this course will also develop your skills in ambulance maintenance. Furthermore, you will illustrate the perception of a paramedic's legal and ethical values throughout this course. Overall, completing this course will help you master every aspect of being a paramedic in the healthcare system. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is this paramedicine study course right for you? The Paramedic Study course is primarily for motivated learners looking to add a new skill to their CV and stand head and shoulders above the competition. However, this course is preferable for: Individuals working in primary and secondary healthcare services Individuals working in telephone triage services (such as NHS 111) Individuals working in Helicopter emergency services Recent graduates Disclaimer Please note that completing this online programme does not qualify you to work as a licenced paramedic. Please contact the HCPC or the RCSLT if you are looking for a course that meets the guidelines of the HCPC. Requirements Paramedicine Study You will not need any prior background or expertise. All you need to take this course is: A smart device. A secure internet connection. Being over the age of 16 And a strong drive for learning and literacy. Career path Paramedicine Study Enrolling on this training course can lead you to the following career paths: Paramedic Paramedic Practitioner Prison Nurse Peripatetic Nurse Trainee Critical Care Paramedic Paramedic Advisor Clinical Nurse Clinical Assessor And many more! These job prospects generally pay between £15,000- £35,000 a year. Certificates Certificate Accredited by CPD Digital certificate - £10 Certificate Accredited by CPD Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Become a First Aid expert in your organisation and learn to preserve the lives of your colleagues and peers. This comprehensive course will teach you how to react, assess, and act in a medical emergency at work, and ensure that the best First Aid care is given. The First Aid at Work course has been written with the aid of industry professionals and will teach you all the correct procedures to take when faced with injuries or incapacitation. Alongside the crucial training for performing CPR, bandaging cuts, and treating shock; you will be given guidance on taking charge and performing leadership in a crisis. With a single payment, you will gain access to First Aid at Work Complete Bundle including an original hardcopy certificate, a transcript and a student ID card. This Bundle Consists of the following Premium courses: Course 01: First Aid at Work Course 02: Oxygen First Aid Training Course 03: Workplace Safety Course Course 04: Infection Prevention Training Course 05: Fire Safety Awareness Level 2 Course 06: Working at Height Awareness Diploma Course 07: DSEAR Training Course 08: COSHH Training and Safety - Level 2 Course 09: RIDDOR Training Course 10: Personal Hygiene Course 11: Decision Making and Critical Thinking Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. First Aid at Work will provide you with the CPD certificate that you'll need to succeed. The only thing you need to take First Aid at Work is Wi-Fi and a screen. You'll never be late for class again. Benefits you'll get choosing Apex Learning for this First Aid at Work: Pay once and get lifetime access to 10 CPD courses including this Course Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum Course 01: First Aid at Work Introduction The Aim of First Aid at Work Safe Practices at Work Understanding the Role of A First Aider Importance of preventing cross infection Protection from infection Minimising the risk of cross-infection and much more Course 02: Oxygen First Aid Training Oxygen Administration First Aid and First Aider Cardiopulmonary Resuscitation (CPR) Oxygen Support for COVID-19 Patients Emergency Oxygen for Scuba Diving Injuries Oxygen Equipment for First Aiders Delivery Devices and Associated Risks Bag Valve Mask (BVM) Oxygen Safety Course 03: Workplace Safety Course Health and Safety at Work and the Laws Managing for Health and Safety Risk Assessment and Common Risks Workplace Health, Safety and Welfare Accidents and Ill Health at Work Electrical, Fire and Gas Safety Safety in Different Work Settings Work Equipment Hazards and Risk Control Other Health and Safety Hazards at Work Course 04: Infection Prevention Training Infection Prevention and Control Policy in the UK Principles of Prevention and Control of Infection Immunization Infections Spread by Food and Water Infections Spread by Animals and Insects, and Less Common Infections Found in the UK Infections & Diseases Spread by Person-to-Person Contact Infections Spread by Sexual Contact Infections Spread by Blood and Body Fluids Course 05: Fire Safety Awareness Level 2 Introduction to Fire Safety Fire Safety Law Measures of Fire Safety Evacuation Procedures Course 06: Working at Height Awareness Diploma Introduction, Regulations and Duties Risk Assessment and Prevention Work at Height Equipment Course 07: DSEAR Training Introduction to DSEAR ATEX and Explosive Atmospheres General Safety Safe Working with Flammable Substances Equipment and Protection System Risk Assessment Course 08: COSHH Training and Safety - Level 2 COSHH Explained COSHH Regulations Health Problems Related to Hazardous Substances Identifying Hazardous Substances COSHH Risk Assessments Control Measures and Monitoring Implementing Control Measures Course 09: RIDDOR Training Health and Safety at Work and the Laws Managing for Health and Safety Risk Assessment and Common Risks RIDDOR Course 10: Personal Hygiene Introduction to Personal Hygiene and a Brief History Looking Clean, Smelling Clean Improving and Maintaining Oral Health Care of the Eyes Ear Care Secrets Foot & Nail Care in Personal Hygiene Hair Care Hygienic Ways Hygienic Approach to Skin Care Maintain Good Toilet Hygiene Potential Hygiene Guidelines Personal Hygiene During Coronavirus Pandemic Course 11: Decision Making and Critical Thinking Introduction to Critical Thinking Critical Thinking and the Judgment of Claims Benefits and Barriers of Critical Thinking Importance of Critical Thinking Recognising a Critical Thinker What Are the Critical Thinking Steps? Critical Thinking Strategies Problem-Solving Through Critical Thinking Decision Making with Critical Thinking CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements This course has been designed to be fully compatible with tablets and smartphones. Career path First Aid at Work Course provides a useful CPD certificate to possess and would be beneficial for any profession or career from any industry you are in such as: Life Guards Health Care Assistants Emergency Services Safety Officer School Nurse Social Worker Gym Employees Nursing Home Staff Security Guards Teachers Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (First Aid at Work) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The Nutritional Therapy is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Nutritional Therapy consists of several modules that take around 2 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Why Individuals React Differently to Food Introduction 00:05:00 Lesson 2: Nutritional Genomics 00:06:00 Lesson 3: Changing Gene Expression - Switching Genes on and off 00:06:00 Lesson 4: Free Radicals and DNA Damage 00:04:00 Practical Steps for Using Nutrition as Therapy Lesson 5: Fight Free Radicals with Antioxidants 00:05:00 Lesson 6: Nature's Pharmacy - Phytonutrients and Phytochemicals 00:09:00 Lesson 7: Fiber the Antioxidant Transporter & More 00:05:00 Lesson 8: Omega 3 the Protector vs the Destroyers 00:04:00 Lesson 9: Diets for Longevity - The Blue Zones 00:04:00 The Specifics of Powerful Nutrient Rick Foods Lesson 10: Benefits in 30+ Foods - Veggies 00:07:00 Lesson 11: Benefits in 30+ Foods - Veggies Part 2 00:08:00 Lesson 12: Benefits in 30+ Foods - Fruit 00:07:00 Lesson 13: Benefits in 30+ Foods - Grains 00:07:00 Lesson 14: Benefits in 30+ Foods - Nuts & Seeds 00:08:00 Lesson 15: Benefits in 30+ Foods - Legumes & More 00:05:00 Wellness Coaching and Nutritional Therapy Lesson 16: Nutritional Therapist vs Dietitian 00:07:00 Lesson 17: Your Role as a Nutritional Therapist or Wellness Coach 00:05:00 Lesson 18: Skills & Education of a Wellness Coach 00:06:00 Lesson 19: How to Structure Client Consultations 00:05:00 Putting it all Together Lesson 20: Meal Planning - Developing a Healthy Plate 00:03:00 Lesson 21: Summary 00:03:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

This is a comprehensive course on the role emotions play in developing your ability to cope with stress and pressure. In this course, we will explore the role of emotions in management, how and why they contain vital bits of information that can help you manage stress more effectively. You will be able to identify what can help you and what can hinder you in your daily routines. An understanding of the moods, environments and situations that impact upon your performance, for better or worse, helps you to develop strategies to cope.

This course explores little known ways that emotional intelligence can be used in the workplace by investigating what it is and what it is not. It covers the main models of emotional intelligence and what they mean but more importantly how they can be practically applied at work.