447 Courses in Cardiff delivered Online

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you looking to enhance your Admin, Secretarial & PA skills? If yes, then you have come to the right place. Our comprehensive course on Admin, Secretarial & PA will assist you in producing the best possible outcome by mastering the Admin, Secretarial & PA skills. The Admin, Secretarial & PA is for those who want to be successful. In the Admin, Secretarial & PA, you will learn the essential knowledge needed to become well versed in Admin, Secretarial & PA. Our Admin, Secretarial & PA starts with the basics of Admin, Secretarial & PA and gradually progresses towards advanced topics. Therefore, each lesson of this Admin, Secretarial & PA is intuitive and easy to understand. Why would you choose the Admin, Secretarial & PA from Compliance Central: Lifetime access to Admin, Secretarial & PA materials Full tutor support is available from Monday to Friday with the Admin, Secretarial & PA Learn Admin, Secretarial & PA skills at your own pace from the comfort of your home Gain a complete understanding of Admin, Secretarial & PA Accessible, informative Admin, Secretarial & PA learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Admin, Secretarial & PA course Study Admin, Secretarial & PA in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Admin, Secretarial & PA Improve your chance of gaining in demand skills and better earning potential by completing the Admin, Secretarial & PA Admin, Secretarial & PA Curriculum Breakdown of the Admin, Secretarial & PA Module 01: Introduction to Admin Support Assistant Module 02: Introduction to Personal Assistant Module 03: Introduction to Office Administration Module 04: Skills of an Effective Administrator Module 05: Introduction to Reception and Receptionist Module 06: Business Telephone Skills Module 07: Representing Your Boss and Company Module 08: Business Etiquette Module 09: Mail Services and Shipping Module 10: Travel Arrangements Module 11: Organising Meeting and Conferences Module 12: Diary Management and Note taking Module 13: Time Management Module 14: Record Keeping and Filing Systems Module 15: Business Writing Skills Module 16: Organisational Skills Module 17: Communication Skills Module 18: Customer Service Module 19: Effective Planning and Scheduling Module 20: Invoicing Petty Cash CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Admin, Secretarial & PA helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Admin, Secretarial & PA. It is also great for professionals who are already working in Admin, Secretarial & PA and want to get promoted at work. Requirements To enrol in this Admin, Secretarial & PA, all you need is a basic understanding of the English Language and an internet connection. Career path The Admin, Secretarial & PA will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Admin, Secretarial & PA. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

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Overview Competitive pay, job security, flexible work hours and many other facts make medical transcription a great career opportunity. So if you are looking for a job or want to change your current one, you can give medical transcription a shot. Our Medical Transcription Course will help secure the basic skills you need for this career. The course will provide you with a detailed understanding of medical transcription. From the modules, you grasp adequate knowledge to understand medical reports. The course will assist you in building a solid understanding of the words used in the medical setting. You will be able to learn the essentials of protecting the data of the patients. This course will provide you with a CPD-accredited certificate along with valuable skill sets. This certificate will enhance your CV and help you build a career in the medical industry. Course Preview Learning Outcomes Familiarise yourself with the essentials of medical transcription Develop the ability to understand medical reports Enhance your knowledge and understanding of medical language Understand the process of formatting Learn the process of data protection in medical settings Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Medical Transcription Medical Language Data Protection Who Should Take This Medical Transcription Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Medical Transcription Course Certification After completing and passing the Medical Transcription Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Medical Transcription Course will equip you with effective skills and abilities and help you explore career paths such as  Medical Transcriptionist Medical Administrator Receptionist Module 01: Introduction To Medical Transcription Introduction to Medical Transcription 00:13:00 Module 02: The What, How, Who And Why Of Medical Transcription The What, How, Who and Why of Medical Transcription 00:18:00 Module 03: Understanding Medical Reports Understanding Medical Reports 00:26:00 Module 04: Medical Language Boot Camp Medical Language Boot Camp 00:13:00 Module 05: Formatting: The Basics Formatting The Basics 00:15:00 Module 06: Data Protection Data Protection 00:18:00 Assignment Assignment - Medical Transcription 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Admin, secretarial & PA: Admin, secretarial & PA Online Online This Admin, secretarial & PA: Admin, secretarial & PA Onlinecourse could be the key to your dream job. Transform your ambition and enthusiasm into a rewarding career for life by studying from home at your own pace and time. Learn how to handle a wide range of essential office administration tasks, as well as how to write important business letters and handle complex mail and shipping requirements. Making travel arrangements on behalf of others, organising meetings and events, the importance of time management as a PA, and how to become a better communicator are also covered in the course. Our Admin, secretarial & PA: Admin, secretarial & PA Onlinecourse has been designed to equip you with the essential knowledge and skills needed to become an expert executive secretary or personal assistant and will give you all the practical knowledge & credentials that you need to excel in your new role. Enrol on our Executive Secretary & PA Training course today and begin your journey to improve your career prospects with the latest skills and the power of self-belief! Courses are included in this Admin, secretarial & PA: Admin, secretarial & PA Online Bundle Course Course 01: Executive Secretary & PA Training Course 02: Minute Taking Course 03: Networking Skills Training Course 04: Communication Skills Course Course 05: Level 4 Time Management Course Course 06: Workplace Stress Management Other benefits of this Admin, secretarial & PA: Admin, secretarial & PA Online bundle course 6 Free PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Admin, secretarial & PA: Admin, secretarial & PA Online course] Admin, secretarial & PA: Admin, secretarial & PA Online Course Curriculum of Admin, secretarial & PA Module 01: Personal Assistant Fundamentals Module 02: Business Telephone Approaches Module 03: Information regarding shipping and mail services Module 04: An Overview of Travel Arrangements Module 05: Outline setting up conferences and meetings Module 06: Management of time Module 07: Systems for Record Keeping and Filing Module 08: Business Writing Techniques Module 09: Communication Skills Module 10: Customer Service Module 11: Basics of Microsoft Office Skills Assessment Method of Admin, secretarial & PA After completing each module of the Admin, secretarial & PA: Admin, secretarial & PACourse, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Admin, secretarial & PA After completing the MCQ/Assignment assessment for this Admin, secretarial & PA: Admin, secretarial & PA course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Admin, secretarial & PA: Admin, secretarial & PA Online This Admin, secretarial & PA: Admin, secretarial & PA course is designed for existing secretarial/administrative workers seeking advancement or newcomers seeking their first professional position. Requirements Admin, secretarial & PA: Admin, secretarial & PA Online There are no specific requirements for this Admin, secretarial & PA: Admin, secretarial & PA course because it does not require any advanced knowledge or skills. Career path Admin, secretarial & PA: Admin, secretarial & PA Online After completing this Admin, secretarial & PA: Admin, secretarial & PA course, you may able to pursue a formal position in professional Executive PA services such as: Personal Executive Assistant Receptionist Office Assistant Support Secretary Office Manager Personal Concierge Executive Assistant

Description:  Hospitality Management is a study of people who want to be part of the hospitality industry. In this course, the meaning and definition of hospitality management will be discussed. You will learn the procedures of hospitality management and how you should follow these steps. Then you will learn its history and how it was developed through time. You will also learn the scopes of hospitality, classification of hospitality organisations, and most especially the influence which affects the industry. Who is the course for? Any professional who works in the hotel or part of a hotel's management People who have an interest in hospitality and management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Level 2 Certificate in Hospitality Management is a useful qualification to possess, and would be beneficial for the following careers: Accommodation Officer Businessmen Concierge Customer Service Manager Hotel Manager Receptionist. Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00 Hospitality Management Introduction to Hospitality Management 00:30:00 Influences Which Affect the Industry 00:15:00 The Development of the Hospitality Industry 00:30:00 Hospitality Brands 00:15:00 Accommodation 00:30:00 Food Service 00:30:00 Successful Quality Management 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Level 2 Certificate in Hospitality Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Hospitality Management 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

24 Hours Left! Don't Let the Spring Deals Slip Away - Enrol Now! Are you looking to improve your current abilities or make a career move? Our unique Dental Nursing, Oral Diagnosis & Treatment Course might help you get there! Expand your expertise with high-quality training - study Dental Nursing, Oral Diagnosis & Treatment and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Dental Nursing, Oral Diagnosis & Treatment online training course. With this comprehensive Dental Nursing, Oral Diagnosis & Treatment course, you can achieve your dreams and train for your ideal career. The Dental Nursing, Oral Diagnosis & Treatment course provides students with an in-depth learning experience that they can work through at their own pace to enhance their career development. This Dental Nursing, Oral Diagnosis & Treatment training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the Dental Nursing, Oral Diagnosis & Treatment course today - gear up with the essential skills to set yourself up for excellence! Why Prefer this Dental Nurse Course? Opportunity to earn a certificate accredited by CPDQS after completing this course Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. Start your learning journey straight away with this Dental Nursing, Oral Diagnosis & Treatment course, and take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Dental Nursing, Oral Diagnosis & Treatment course: Module 01: Introduction to Dental Assisting Module 02: General Dentistry Instruments Module 03: Dental Office Management Module 04: Oral Diagnosis, Treatment Planning, and Dental Terminology Module 05: General Handling and Safety of Dental Materials in the Dental Office Module 06: Infection Control and Instruments Module 07: Dental Radiology Module 08: Paediatric Dentistry Module 09: The Professional Dental Assistant Module 10: Standards of Dental Practice in the UK Assessment Process Once you have completed all the Dental Nursing, Oral Diagnosis & Treatment modules, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Dental Nursing, Oral Diagnosis & Treatment course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Dental Nursing, Oral Diagnosis & Treatment course is suitable for: Individuals considering a career in dental nursing Those who are already working in the dental field and want to enhance their skills Anyone interested in oral health and patient care Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements You will not need any prior background or expertise to enrol in this Dental Nursing, Oral Diagnosis & Treatment course. Career path After completing this Dental Nursing, Oral Diagnosis & Treatment course, you are to start your career or begin the next phase of your career. Like as: Dental Nurse - £21,000 to £29,000 Dental Receptionist - £16,000 to £22,000 Dental Practice Manager - £25,000 to £40,000 Dental Hygienist - £30,000 to £50,000 Dental Therapist - £30,000 to £45,000 Dental Technician - £18,000 to £30,000 Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

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Business Management: Business Management Training Do you want to be a skilled professional or a suitable novice? You will gain all the knowledge you need to launch or advance your Business Management career at the top level through this Business Management course. You can improve technical skills and your understanding of company management by taking a business management course. You will learn about operational management and risk management in the business management course. Moreover, business management encompasses project management, succession planning, and other topics. With this business management course, you can also study about a variety of strategic approaches and business management planning. Also, this step-by-step business management course outlines many problems and solutions to assist you in making wise management choices. Take the next step in achieving your personal and professional objectives by enrolling this Business Management right away. Learning Outcomes of Business Management Course At the end of the Business Management course, the learner will be able to: Provide a brief idea about Business Management and its importance. Discuss all the terms related to Business Management. Business Management clarifies the differences between a leader and a manager. Business Management describes the theory of leadership and management to encourage organizational direction. Business Management determines the personal and technical skills needed to attain strategic objectives. Develop a personal improvement plan and describe the concepts of strategic business management. Business Management will enhance understanding of UK law and regulations related to business. Business Management develops an action plan for an organization. Special Offers of this Business Management Course This Business Management Course includes a FREE PDF Certificate. Lifetime access to this Business Management Course Instant access to this Business Management: Business Management Course Get FREE Tutor Support from Monday to Friday in this Business Management: Business Management Course [ Note: Free PDF certificate as soon as completing the Business Management: Business Management Training Course] Business Management: Business Management Training Industry Experts Designed this Business Management: Business Management course into 03 detailed modules. Detailed course curriculum of Business Management Training: Module 01: Management and Leadership Explained Module 02: How to Manage Resources Module 03: Effective Management of Time, Stress and Crises Assessment Method of Business Management After completing each module of the Business Management Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Business Management After completing the MCQ/Assignment assessment for this Business Management Training course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Business Management: Business Management Training This Business Management: Business Management Training course is ideal for: Everyone, including students and business owners or entrepreneurs, should take this course on business management. Requirements Business Management: Business Management Training Students who intend to enrol in this Business Management: Business Management Training course must meet the following requirements: Business Management: Good command of the English language Business Management: Must be vivacious and self-driven Business Management: Basic computer knowledge Business Management: A minimum of 16 years of age is required Career path Business Management: Business Management Training Upon successful completion of this Business Management: Business Management Training, candidates may choose careers including: Business Consultant Buyer Business Analyst Receptionist Administration Secretary Certificates Certificate of completion Digital certificate - Included