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Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This Level 3 Award in Education and Training is accredited by NCFE and regulated by Ofqual. The National Council for Educational Awarding (NCFE) is a national educational awarding body that is well-known and respected throughout the world, which will improve your prospects of finding employment and showcase your professional growth. Course Curriculum Course Overview Course Overview - Level 3 Award in Education and Training 00:00:00 Lesson 1 - Roles and Responsibilities of Teachers Lesson 1 - Roles and Responsibilities of Teachers 00:05:00 Lesson 2 - Legislation, Regulatory Requirements and Codes of Practice in Teaching Lesson 2 - Legislation, Regulatory Requirements and Codes of Practice in Teaching 00:11:00 Lesson 3 - Factors Contributing to Effective Learning Lesson 3 - Factors Contributing to Effective Learning 00:13:00 Lesson 4 - Identifying Needs Lesson 4 - Identifying Needs 00:12:00 Lesson 5 - Planning in Teaching and Learning Lesson 5 - Planning in Teaching and Learning 00:11:00 Lesson 6 - Augmenting the Learning Process Lesson 6 - Augmenting the Learning Process 00:10:00 Lesson 7 - The Assessment Approach to Learning Lesson 7 - The Assessment Approach to Learning 00:13:00 Lesson 8 - The Evaluation Process in Learning Lesson 8 - The Evaluation Process in Learning 00:12:00 Lesson 9 - Learning Effective Teaching Microteaching Lesson 9 - Learning Effective Teaching Microteaching 00:10:00 Additional Resource Additional Resource - Level 3 Award in Education and Training 00:00:00 Assignment - Mandatory Units Assignment 1: Understanding Roles, Responsibilities and Relationships in Education and Training Assignment 1 - Understanding Roles, Responsibilities and Relationships in Education and Training 00:14:00 Assignment - Optional Units Assignment 2: Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training Assignment 2 - Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training 00:12:00 Assignment 3: Understanding the Principles and Practices of Assessment Assignment 3 - Understanding the Principles and Practices of Assessment 00:07:00 Feedback Feedback 00:00:00

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Are you interested and excited to become a school teacher in the UK? If yes, you need to have certain recognised qualifications, i.e., Qualified Teacher Status (QTS), by following an Initial Teacher Training programme (ITT). To gain the required qualification above, you need to become competent and skilled enough! With our Teacher Training Course bundle, you will acquire the necessary knowledge and skills and eventually become a qualified teacher. This Course is a bundle of 11 courses. We have sincerely combined these 11 courses with a comprehensive curriculum made by the expert teachers to make this Course highly valuable for you. Depending on your need, you will get dedicated tutor support throughout this Course. Our tutors are always happy to assist our learners. So, you need to ask for assistance only! With this Teacher Training Course, you will get 11 courses! It means you will get 11 different certificates of achievement once you complete all the courses successfully. Imagine how your CV will be enriched. And the PDF certificates are completely free. With this Course, you will increase your employability skill enormously and stand out from the crowd. So, why do you hesitate? Just enrol on this Course, and the rest is on us to make your learning journey a pleasant one. This Teacher Training Course is fully online and self-paced, so you don't need to worry about timing. You can set your own schedule to continue the courses. Let's see what are those 11 courses included in this Teacher Training Course - Level 2 Award in Support Work in Schools and Colleges Level 2 Diploma for the Early Years Practitioner Level 3 Award in Childcare and Education Diploma in Special Education Needs (SEN) EYFS Teaching Diploma Primary Teaching Diploma Teaching Assistant Early Years Level 4 Dyslexia Autism Diploma ADHD Awareness Course Learning Outcomes By the end of this Teacher Training Bundle Course, you will be able to - Identify different teaching roles and responsibilities. Become competent to qualify for the QTS test. Be a teacher in your chosen field. Deal with students effectively and efficiently in different settings. Take care of the Special Education Needs and other problems the children face. Why Choose Teacher Training Bundle Course from Training Tale Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF 11 certificate as soon as completing the course. [ Note: Free PDF certificate as soon as completing the course ] **Course 01: Level 2 Award in Support Work in Schools and Colleges Module 01: Understand Schools and Colleges as Organisations Module 02: Understand Children and Young People's Development Module 03: Understand Communication and Professional Relationships with Children, Young People and Adults Module 04: Understand Children and Young People's Health and Safety Module 05: Safeguarding Children and Young People Module 06: Understand Equality, Diversity and Inclusion in Work with Children and Young People -------------------------------- **Course 02: Level 2 Diploma for the Early Years Practitioner Module 01: Roles and Responsibilities of the Early Years Practitioner Module 02: Health and Safety of Babies and Young Children in the Early Years Module 03: Equality, Diversity and Inclusive Practice in Early Years Settings Module 04: Safeguarding, Protection and Welfare of Babies and Young Children in Early Years Settings Module 05: Understand How to Support Children's Development Module 06: Support Care Routines for Babies and Young Children Module 07: Support the Planning and Delivery of Activities, Purposeful Play Opportunities and Educational Programmes Module 08: Promote Play in an Early Years Setting Module 09: Support Well-being of Babies and Young Children for Healthy Lifestyles Module 10: Support Babies and Young Children to be Physically Active Module 11: Support the Needs of Babies and Young Children with Special Educational Needs and Disability Module 12: Promote Positive Behaviour in Early Years Settings Module 13: Partnership Working in the Early Years Module 14: Support Children's Transition to School -------------------------------- **Course 03: Level 3 Award in Childcare and Education Module 1: Child Development from Conception to Seven Years Module 2: Children's Health and Wellbeing -------------------------------- **Course 04: Diploma in Special Education Needs (SEN) Module 01: Introduction Module 02: A Quick Overview of the New SEND Code of Practice Module 03: Legislation Related to SEN Module 04: SEN Assessments and Descriptors Module 05: Education for Children with Disabilities Module 06: Common SEN Conditions Found Within Mainstream Schools And many more... -------------------------------- **Course 05: EYFS Teaching Diploma Module 01: An Overview of EYFS Module 02: Significance of Early Years in Development Module 03: Teaching Techniques Focusing EYFS Module 04: Curriculum for EYFS Teaching Module 05: EYFS Teaching Career Module 06: Fostering Learning and Development Module 07: Children Having Special Education Needs or Disabilities Module 08: Guiding Parents to the Early Years Foundation Stage Module 09: Safety Requirements And many more... -------------------------------- **Course 06: Primary Teaching Diploma Module 01: Primary Education in the UK Module 02: Responsibilities, Qualifications and Skills Module 03: Initial Teacher Training Module 04: Types of Schools in the UK Module 05: Importance of Early Years in Development Module 06: EYFS Teaching Techniques Module 07: Teaching Primary English -------------------------------- **Course 07: Teaching Assistant Module 01: Roles and Responsibilities of the Teaching Assistant Module 02: Working in the School Module 03: Working in the Classroom Module 04: Promote Children and Young people's Positive Behaviour Module 05: Support Children and Young People's Health and Safety Module 06: EYFS Teaching Techniques Module 07: Teaching Primary English Module 08: Teaching Primary Mathematics Module 09: Teaching Primary Science, Design and Technology Module 10: Teaching Other Primary Subjects And many more... -------------------------------- **Course 08: Early Years Level 4 Module 1: Supporting the Emotional and Physical Well-being of Children Module 2: Equality, Diversity and Professional Partnerships Module 3: Health and Safety Legislation Module 4: Observations, Assessments and Planning Module 5: Safeguarding Children Module 6: The Early Years Foundation Stage Module 7: Managing in a Nursery Environment Module 8: Engaging in Professional Development -------------------------------- **Teacher Training: Course 09: Dyslexia Module 01: An Overview of Dyslexia Module 02: Learning Difficulties Due to Dyslexia Module 03: Impact of Dyslexia in the Educational Setting Module 04: Helping Adults with Dyslexia Module 05: Dyslexia in the Workplace Module 06: Approaches in Dyslexia Module 07: Dyslexia Strengths and Rewards Module 08: Assessment and Evaluation of Dyslexia Module 09: Dyslexia Friendly Learning Environment Module 10: Relevant Laws for Dyslexia -------------------------------- **Course 10: Autism Diploma Course -------------------------------- **Course 11: ADHD Awareness Course Assessment Method After completing each module of This Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Bundle Course is ideal for you to become a teacher in any setting. Moreover, existing teachers will also benefit from this Teacher Training Bundle Course by enriching their knowledge and skills. Requirements There is no specific requirement to enrol for thisBundle Course. However, you need to be over 16. Besides, to gain the best out of this Teacher Training Bundle Course, you must have a strong passion for becoming a teacher. Career path You can become skilled in different teaching professions with this Teacher Training Bundle Course. Such as - Primary Teacher Primary Teaching Assistant Teaching Assistant EYFS Teacher Nursery Nurse SEN Teacher Certificates Certificate of completion Digital certificate - Included

***24 Hour Limited Time Flash Sale*** Motivating, Team Management and HR Management - Endorsed Training Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Unlock the secrets of effective leadership with our Motivating, Team Management, and HR Management - Endorsed Training bundle! This power-packed collection of eight courses is designed to propel your career to new heights and equip you with the knowledge and skills necessary to excel in the dynamic world of people management. With three QLS-endorsed courses at its core, this bundle offers you the opportunity to dive deep into the intricacies of Motivating, Performance Managing, and Maintaining Team Culture in a Remote Team. But that's not all! Our bundle also includes five CPD QS accredited courses that perfectly complement your QLS-endorsed training. From Recruitment Consultant Level 5 to Employment Law, Certificate in HR Audit, Safer Recruitment Training, and Leadership Training, these courses cover a wide range of essential topics in the field of HR management. Expand your knowledge and stay ahead of the curve with these valuable additions to your professional repertoire. Key Features of the Motivating, Team Management and HR Management - Endorsed Training Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Motivating, Team Management and HR Management - Endorsed Training bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team QLS Course 02: Team Management QLS Course 03: HR Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Recruitment Consultant Level 5 Course 02: Employment Law Course 03: Certificate in HR Audit Course 04: Safer Recruitment Training Course 05: Leadership Training In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Motivating, Team Management and HR Management - Endorsed Training courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Master the art of motivating individuals and teams to achieve peak performance. Develop advanced techniques for managing and maintaining team culture, even in remote work settings. Gain a comprehensive understanding of the principles and practices of HR management. Acquire in-depth knowledge of recruitment consultancy and employment law. Enhance your skills in HR auditing and ensuring compliance. Learn effective strategies for safer recruitment practices. Cultivate strong leadership qualities and inspire others to excel. Immerse yourself in the world of people management with our Motivating, Team Management, and HR Management - Endorsed Training bundle. This comprehensive collection of eight courses combines three QLS-endorsed courses and five CPD QS accredited courses to provide you with a well-rounded education in the art of effective leadership. From understanding the intricacies of motivating individuals and teams to mastering HR management practices, this bundle covers it all. Unlock your potential, broaden your skillset, and propel your career to new heights with this invaluable training opportunity. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR professionals seeking to enhance their knowledge and skills Managers and team leaders aiming to improve their leadership abilities Individuals aspiring to enter the field of HR management Professionals looking to advance their careers in people management Career path HR Manager: £30,000 - £70,000 per annum Recruitment Consultant: £25,000 - £40,000 per annum Team Leader: £25,000 - £50,000 per annum Training and Development Manager: £35,000 - £65,000 per annum HR Consultant: £30,000 - £60,000 per annum Operations Manager: £35,000 - £80,000 per annum Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Duration 5 Days 30 CPD hours This course is intended for This course is intended for anyone who is new to software development and wants, or needs, to gain an understanding of programming fundamentals and object-oriented programming concepts. They will typically be high school students, post-secondary school students, or career changers, with no prior programming experience. They might want to gain an understanding of the core programming fundamentals before moving on to more advanced courses such as Programming in C#. Overview Explain core programming fundamentals such as computer storage and processing. Explain computer number systems such as binary. Create and use variables and constants in programs. Explain how to create and use functions in a program. Create and use decisions structures in a computer program. Create and use repetition (loops) in a computer program. Explain pseudocode and its role in programming. Explain the basic computer data structures such as arrays, lists, stacks, and queues. Implement object-oriented programming concepts. Create and use classes in a computer program. Implement encapsulation, inheritance, and polymorphism. Describe the base class library (BCL) in the .NET Framework. Explain the application security concepts. Implement simple I/O in a computer program. Identify application errors and explain how to debug an application and handle errors. Identify the performance considerations for applications. In this 5-day course, students will learn the basics of computer programming through the use of Microsoft Visual Studio 2022 and the Visual C# and Visual Basic programming languages. The course assumes no prior programming experience and introduces the concepts needed to progress to the intermediate courses on programming, Programming in C#. The focus will be on core programming concepts such as computer storage, data types, decision structures, and repetition by using loops. The course also covers an introduction to object-oriented programming covering classes, encapsulation, inheritance, and polymorphism. Coverage is also included around exception handling, application security, performance, and memory management. 1 - Introduction to Core Programming Concepts Computer Data Storage and Processing Application Types Application Lifecycle Code Compilation 2 - Core Programming Language Concepts Syntax Data Types Variables and Constants 3 - Program Flow Introduction to Structured Programming Concepts Introduction to Branching Using Functions Using Decision Structures Introducing Repetition 4 - Algorithms and Data Structures Understand How to Write Pseudocode Algorithm Examples Introduction to Data Structures 5 - Error Handling and Debugging Introduction to Program Errors Introduction to Structured Error Handling Introduction to Debugging 6 - Introduction to Object-Oriented Programming Introduction to Complex Structures Introduction to Structs Introduction to Classes Introducing Encapsulation 7 - More Object-Oriented Programming Introduction to Inheritance Introduction to Polymorphism Introduction to .NET and the Base Class Library 8 - Introduction to Application Security Authentication and Authorization Code Permissions on Computers Introducing Code Signing 9 - Core I/O Programming Using Console I/O Using File I/O 10 - Application Performance and Memory Management Value Types vs Reference Types Converting Types The Garbage Collector Additional course details: Nexus Humans 55337 Introduction to Programming training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55337 Introduction to Programming course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Welcome to our comprehensive bundle of medical courses designed to equip you with the essential knowledge and skills needed in the healthcare industry. This bundle consists of three Quality Licence Scheme (QLS) endorsed courses: Medical Terminology, Medical Receptionist, and Medical Transcription. By successfully completing these courses, you will receive hardcopy certificates that validate your achievement. Additionally, we offer five Continuing Professional Development (CPD) QS-accredited courses that are highly relevant to your professional development. The QLS-endorsed courses are designed to provide you with a solid foundation in medical terminology, receptionist duties, and transcription skills. Through interactive modules and engaging content, you will gain a deep understanding of medical language, allowing you to communicate effectively within the healthcare environment. The courses also cover the fundamental aspects of working as a medical receptionist, including administrative tasks and patient interaction. Furthermore, the medical transcription course equips you with the necessary knowledge and techniques to accurately transcribe medical records. In addition to the QLS-endorsed courses, the bundle includes five CPD QS-accredited courses. These courses focus on important topics such as control and administration of medicines, safe handling of medicines, medical law, medical and clinical administration, and medical jargon for healthcare assistants. By completing these courses, you will enhance your professional skills and broaden your understanding of key areas within the medical field. Key Features of the Medical Terminology, Receptionist and Transcription-Endorsed Training Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Medical Terminology, Receptionist and Transcription-Endorsed Training bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Medical Terminology QLS Course 02: Medical Receptionist QLS Course 03: Medical Transcription 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Control and Administration of Medicines Online Training Course Course 02: Safe Handling of Medicines Course 03: Medical Law Course 04: Medical & Clinical Administration Diploma Course 05: Medical Jargon for Healthcare Assistant In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Medical Terminology, Receptionist and Transcription - Endorsed Training courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Develop a comprehensive understanding of medical terminology, enabling effective communication within the healthcare setting. Acquire the necessary skills to perform administrative duties as a medical receptionist, including appointment scheduling, record keeping, and patient interaction. Master the art of accurate medical transcription, ensuring precise documentation of patient records. Gain knowledge of the control and administration of medicines, adhering to best practices and maintaining patient safety. Demonstrate proficiency in the safe handling of medicines, minimising risks and ensuring compliance with relevant guidelines. Understand the legal aspects of the healthcare industry, including medical law and ethical considerations. Obtain in-depth knowledge of medical and clinical administration, including medical records management, billing, and insurance procedures. Our Medical Terminology, Receptionist, and Transcription bundle offer a comprehensive collection of courses tailored to individuals seeking to excel in the healthcare field. With a focus on medical language, administrative skills, and accurate transcription, this bundle equips you with the necessary expertise to thrive in a medical environment. The courses provide a solid foundation in key areas, ensuring you have the knowledge and skills required for success in the industry. CPD 260 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work as medical receptionists seeking to enhance their administrative skills within a healthcare setting. Medical professionals who wish to expand their knowledge of medical terminology and transcription for improved communication and documentation. Healthcare assistants or aspiring professionals seeking to develop their understanding of medical jargon and terminology. Individuals interested in gaining expertise in medical administration, including medical law and clinical administration. Career path Medical Receptionist: £18,000 - £25,000 per year Medical Secretary: £19,000 - £26,000 per year Medical Transcriptionist: £20,000 - £28,000 per year Healthcare Administrator: £22,000 - £30,000 per year Clinical Coder: £25,000 - £35,000 per year Medical Records Supervisor: £26,000 - £35,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

If you’re looking for a career in education and training, then the Level 3 Award in Education and Training (L3 AET) is the best choice for you.

Business Relationship Management Professional (BRMP)®: Virtual In-House Training Business Relationship Management (BRM) embodies a set of competencies (knowledge, skills, and behaviors) to foster an effective business value-producing relationship between a service provider and its business partners. The BRM Discipline rests on solid research-based foundations verified and enhanced over a decade of successful implementations in leading organizations across the world. Proven to be equally effective for shared services including Human Resources, Finance, Legal, external service providers and others, BRM practices have enjoyed widespread adaptation in IT. The Business Relationship Management Professional (BRMP) training and certification program provides a foundational understanding of business relationship management (BRM) for individuals at every experience level, with the training and certification designed to provide a solid baseline level of knowledge. In other words, this course provides the 'why' and the 'what' - 'why' business relationship management is important to your organization and 'what' a BRM capability does to add value to your organization. This interactive course, with discussions, partnering activities, and periodic knowledge checks, will provide you with the opportunity to apply learning to your unique organizational situations, creating solutions that you can use immediately upon returning to your workplace. This practical knowledge will allow you to demonstrate immediate value in your role, as well as prepare you for the BRMP Certification exam.