Are you thinking about a career in childcare? Then you might want to consider the Home-Start Volunteer. This course will equip you with all the skills, qualities and practical knowledge you need to care for children in their homes or set up a home-based childcare business of your own. This course is ideal for anyone looking to kickstart a career as a Nanny or Childminder. It offers guidance on all areas of childcare, from safeguarding best practices to nutritional requirements for children. It also covers important information on how to care for and support children with special needs who may need assistance carrying out their day-to-day duties. What's more, this course will teach you about the different stages of growth and development in children. It also includes the key factors that affect growth and development and how to nurture both in the children under your care, as a entrusted childcare expert. Why choose this Home-Start Volunteer Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of: Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.
The Transport Management Diploma is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Transport Management Diploma consists of several modules that take around 5 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £69. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.
This Business Leadership and Management Course course focuses on strengthening your skills to reasonably evaluate employee performance, handle team challenges, and motivate employees efficiently. You will also learn about the importance of communication skills, various problem-solving techniques, critical thinking, the necessity of teamwork, the value of research, and more importantly, ethical behaviour to improve your future employability. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.
Learn how to support the development of children and young people and gain the relevant skills to become a fully qualified youth worker with the Certificate in Youth Work For Youth Work course. This youth work training course is ideal for beginners who wish to gain foundational knowledge of youth support to kick-start their career. Through this training program, you will learn all about the role of a youth support worker, day-to-day responsibilities, and the qualities you'll need for such a position. Discover strategies for promoting young people's interests and familiarise with policies for safeguarding their wellbeing. Throughout the course, you will develop essential communication, organisation and leadership skills to fast track your career that are required to earn youth work qualifications. Learning Outcomes of The Youth Work Certificate For Youth Workers: Understand the role, characteristics and responsibilities of a youth worker, from the youth work course online. Learn about the codes of ethics in youth work and safeguarding policies Develop essential communication, organisation and planning skills Explore your job opportunities in this field and career path in detail Discover strategies and techniques for dealing with stress Learn how to build trusting relationships with children and young people Take steps to become a fully qualified youth worker and help change people's lives from this working with youth training. Be able to motivate young people to support their learning and development Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study supplies Assessment Certification Upon successful completion of the Youth Work course, you will be able to obtain your course completion e-certificate. A print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.
Overview The Dual Diagnosis course will help you understand and deal with the issues that this condition can bring. The combination of a mental disorder and substance addiction means treatment can be complicated with parallel recovery plans, so the requirements to help sufferers are complex. This comprehensive course will verify the links between substance abuse and mental health and why they must sometimes be treated separately. Living with Dual Diagnosis can irrevocably damage lives, both to the sufferers and to those around them. Left untreated it can lead to serious life-threatening disorders, and the more it is understood, the more people can be brought back to a normal lifestyle. By enrolling for this program, you will learn the best methods to deal with drug dependencies and mental well-being, providing vulnerable people with a chance to break away from this destructive condition and heal. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you can instantly download your e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who is This course for? This course is designed specifically for those who work in mental health and social care services and may have contact with patients who suffer from Dual Diagnosis. This would include care workers, NHS staff, community services, etc. It may also help those with friends or relations that suffer from this condition. No prior qualifications are needed to enrol, but basic medical knowledge would be an advantage. Requirements There is no specific requirements for our Dual Diagnosis course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. The course requires a moderate Internet connection so it is possible to start learning with any type of Internet from anywhere at anytime without any limitations. Career Path When completing this program, you will earn a certificate verifying your accreditation and knowledge of Dual Diagnosis. This can be a major advantage for those starting or already working in the Health or Community Sector, especially those that act in a carer's or practitioner's role.
The Elderly Care in Health & Social Care Settings is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Elderly Care in Health & Social Care Settings consists of several modules that take around 9 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.
Register on the Strategic Communication Skills today and build the experience, skills and knowledge you need to enhance your development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Strategic Communication Skills is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! Why Choose this Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of- Video lessons Online study supplies Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £109. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a lesson to prove your newly-acquired knowledge. Course Content Section 01: Basic Communication Skills Definition of Communication 00:03:00 Elements of Communication 00:04:00 Communication Styles 00:03:00 Steps in Communication Process 00:01:00 Step 1 of Communication Process 00:02:00 Step 1 Explained - Goal and preparation 00:05:00 Step 1 Explained - Practicing Positive Intent 00:02:00 Step 1 Explained - Understanding Assumptions 00:06:00 Step 2 of Communication Process 00:08:00 Characteristics of Clear Message 00:04:00 Three Different Communication Styles 00:06:00 Assertive Communication Style 00:02:00 Body Language and Signals 00:03:00 Third Step in Communication - Seeing Feedback 00:04:00 Listening Skills - Listen with Compassion 00:04:00 Listening Skills - Meaning of Paraphrasing 00:02:00 Ways to Improve Communication and Knowledge Check 00:05:00 Increase Effectiveness of Communication 00:08:00 8 Guidelines for Giving Praise and Feedback 00:05:00 Additional Tips for Effective Communications 00:09:00 Section 02: Communication in Organisations & Strategic Communications Communication Requirements in Business 00:08:00 Skills required in corporate communication 00:06:00 Interactive Communications 00:08:00 Reason why Communication Fails 00:03:00 Communication Channels and Their Problems 00:06:00 Indications of Incompetent Communication 00:06:00 Other reasons for Communication failure 00:04:00 Strategic Communication Liner Model 00:05:00 Strategic Communication Adaptive Model 00:04:00 Strategic Communication Interpretive Model 00:04:00 Strategic Communication in Public Communication 00:09:00 Resources and Audience for Strategic Public Communication 00:07:00 Source of Strategic Communication 00:05:00 Strategic Communication - Summary of three models 00:12:00 Strategic Communication - Guidelines for Interpretative Models 00:05:00 Strategic Communication - Public Communications 00:11:00 Internal Communication - Orientation 00:09:00 Internal Communication - Moral Compansation and Benefits 00:07:00 Internal Communication - Organisation Change 00:07:00 External Communication - Issues Management 00:06:00 External Communication and PR 00:05:00 External Communication - Issue Management - Organisation Response 00:13:00 External Communication - Image Management and Issue Advocacy 00:06:00 External Communication - Risk and Crisis Communication 00:10:00 Case Study on Corporate Strategic Communication 00:09:00 Section 03: How to Make Strategic Communication Plans What is Strategy? 00:06:00 What is Communication Strategy? 00:05:00 When Communication Strategy is required 00:04:00 Why Communication Strategy is required 00:03:00 Information we need before making strategy 00:08:00 Setting Goals and Identify Audience 00:08:00 Catagorise your Audience to help draft right message 00:04:00 Drafting Message to cater your audience 00:04:00 Channels and Timing of Communication 00:05:00 Resources risk and Evaluation of communication strategy 00:04:00 Summary of Communication Strategy 00:03:00 Strategic Communication Plan Template 00:04:00 Strategic Communication Plan 00:04:00 Difference between Strategic and Tactical Communication 00:03:00 Traditional Planning and why Refreshed Approached 00:05:00 Change Management - What are concerns? 00:03:00 Refreshed Approach to Communication Planning 00:07:00 Possible Problems in Communication Plan, Success measurement 00:06:00 Measure, Feedback and Manage Cynics 00:03:00 Social Aspects of Communication Strategy 00:12:00 Additional Planning on Social Aspects of Communication Strategy 00:04:00 Strategic Communication - American Airlines Case Study 00:33:00 Section 04: Group Discussions Skills How to Succeed in Group Communication 00:10:00 Defining Group Communication 00:08:00 Elements of Group Communication and Types of Group 00:08:00 Advantages and Disadvantages of Group Discussion 00:08:00 How to prepare for group Discussion 00:07:00 Practice for group Discussion and other aspects 00:08:00 Dos and Don't group Discussion 00:08:00 Section 05: Communication Skills for Conflict Resolution Summary of previous class 00:05:00 What is conflict - class discussion? 00:07:00 Communication in Conflict 00:08:00 Meaning of Positive intent in difficult situations 00:09:00 Positive Intent - Example 00:05:00 De-escalating Emotions as a method to communicate in Conflicts 00:06:00 Detached Responsibility method in resolving conflicts 00:13:00 Keys to handle Angry Peoples 00:06:00 Keys to deal with denial 00:04:00 Uncovering Hidden Agendas 00:06:00 Giving Negative Feedback 00:09:00 Receiving Negative Feedback and Exercise 00:08:00 Assignment Assignment - Strategic Communication Skills 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Sick of cleaning? Let's be honest, who actually enjoys it? But what if you could transform cleaning from a chore to a satisfying skill that opens doors to a thriving career or a sparkling home? The British cleaning sector employs over 1.4 million people, and with the ever-growing demand for high-quality cleaning services, there's no better time to step into this rewarding field. Our British Cleaning and Housekeeping Bundle offers everything you need to transform your home or launch a rewarding career. This British Cleaning and Housekeeping course bundle provides a well-rounded education in all aspects of keeping homes and workplaces spick and span. You'll gain in-depth knowledge of housekeeping and cleaning best practices, from mastering fundamental cleaning techniques to tackling specialised tasks like carpet cleaning and spill management. Develop your communication and customer service skills to impress clients and employers. This Diploma in Housekeeping Training at QLS Level 5 Course is endorsed by The Quality Licence Scheme and accredited by CPD (with 150 CPD points) Courses Are Included In this British Cleaning and Housekeeping Bundle: Course 01: Housekeeping Diploma Course 02: British Cleaning Diploma Course 03: Carpet Cleaning Course 04: Housecleaning Training Course 05: Spill Management Training Enrol today and take control of your cleaning journey. Don't wait - invest in yourself and join the ranks of cleaning professionals! Learning Outcomes of British Cleaning and Housekeeping Implement effective cleaning procedures for various surfaces and environments. Master techniques for carpet cleaning and stain removal. Identify and handle different types of spills safely and efficiently. Uphold industry regulations and safety protocols. Develop strong communication and customer service skills. Craft a compelling resume and ace cleaning job interviews. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of British Cleaning and Housekeeping Get a free student ID card with British Cleaning and Housekeeping Training program (£10 postal charge will be applicable for international delivery) The British Cleaning and Housekeeping is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the British Cleaning and Housekeeping course materials The British Cleaning and Housekeeping comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Housekeeping Diploma Module 01 Introduction to Housekeeping Housekeeping Principles Understanding Staff Duties Module 02 Cleaning Inventory Control Planning & Organising the Housekeeping Department Understanding Budgeting Module 03 Carpet Maintenance Staffing Standard Operational Procedures in Hotel Housekeeping Laundry Operation in Hotel Health and Safety Course 02: British Cleaning Diploma Module 01: Introduction To Housekeeping Module 02: Housekeeping Principles Module 03: Understanding Staff Duties Module 04: Cleaning Module 05: Inventory Control Module 06: Planning & Organising The Housekeeping Department Module 07: Understanding Budgeting Module 08: Carpet Maintenance Module 09: Wall, Ceiling And Window Cleaning And Maintenance Module 10: Staffing Module 11: Standard Operational Procedures In Hotel Housekeeping Module 12: Laundry Operation In Hotel Module 13: Health And Safety Course 03: Carpet Cleaning Module 01: Introduction To Carpet Cleaning Module 02: Understanding Carpets Module 03: Identifying Carpet Stains Module 04: Carpet Cleaning Methods Module 05: Carpet Cleaning Process Module 06: Carpet Restoration =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Any Householder who wants to keep and maintain a clean home. Hotel Housekeepers/cleaning managers Anyone who wants to set up a cleaning business Training for hotel housekeepers oversight/individual housekeeping training. Requirements You will not need any prior background or expertise to enrol in this British Cleaning and Housekeeping course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Housekeeper Nanny Housekeeping Assistant Head House Person Domestic Cleaner Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Housekeeping Training at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.
Course Overview Building surveying is one of the broadest areas of surveying practice and includes a variety of occupations. You will be required to provide a range of services linked to building upkeep and maintenance, including building design, renovation, or alteration, as well as other property and construction-related tasks. Therefore, in order to exhibit your proficiency in building surveying practice, it's imperative that you comprehend essential knowledge of construction technology, contracts, and building pathology. The fundamentals of contract administration, construction and environmental services, design and specification, inspection, and legal and regulatory compliance are topics covered in our course. Training in these key areas will furnish you with important knowledge and techniques for this multi-disciplined industry and will give you a practical skill set with which to implement key building surveying techniques. What Will You Learn? Introduction to building survey Learn about building information modelling and technology Understand work breakdown structure Reporting various aspects of the building sites All the legal aspects of building survey What classes are included in this package? Earn a digital Certificate upon successful completion acknowledged by UK and internationally acknowledged lesson There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you'll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Lifetime Access Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? This Project Building Surveyor course has been designed to train those individuals who work as Building Surveyors or are preparing to do so. It may also benefit comparable roles in the construction industry. Career Path Training offered by the Project Building Surveyor could potentially benefit a range of roles but would particularly enhance careers in: Surveyor Contractor Civil Engineer Project Manager Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievements from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment On successful completion of the Project Building Surveyor, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again. Course Content Module 01: Building Survey: An Introduction Building Survey An Introduction 00:22:00 Module 02: Building Law Principles Building Law Principles 00:28:00 Module 03: Building Procurement and Contract Administration Building Procurement and Contract Administration 00:50:00 Module 04: Building Information Modelling Building Information Modelling 00:33:00 Module 05: Building Technology Building Technology 00:31:00 Module 06: The Procedure of Building Survey and Surveys of Historic Buildings The Procedure of Building Survey and Surveys of Historic Buildings 00:20:00 Module 07: Beginning of the Survey: Foundation and In-depth Survey in Walls Beginning of the Survey Foundation and In-Depth Survey in Walls 00:46:00 Module 08: Ground Level Investigation: Floors and Investigation Above the Ground: Roofs and Chimneys Investigation on ground and above the ground level 00:24:00 Module 09: Inspection of Joinery and Woodwork Inspection of Joinery and Woodwork 00:21:00 Module 10: Finishes and Surfaces of the Building Finishes and Surfaces of the Building 00:16:00 Module 11: Services Inspection Services Inspection 00:16:00 Module 12: Building Pathology Building Pathology 00:22:00 Module 13: Building Adaption Building Adaptation 00:36:00 Module 14- Understanding Work Breakdown Structure Understanding Work Breakdown Structure 00:12:00 Module 15: Report Writing Report Writing 00:17:00 Module 16- Legal Aspects Legal Aspects 00:17:00 Assignment Assignment - Project Building Surveyor 00:00:00