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Duration 1.5 Days 9 CPD hours This course is intended for This course is designed for WebSphere administrators who have experience with stand-alone application server environments, and want to learn about creating and managing a federated environment. Overview After completing this course, you should be able to: Describe the architectural concepts that are related to WebSphere Application Server Network Deployment Create a deployment manager instance Federate an application server to a cell Add a stand-alone application server to a WebSphere Application Server cell Cluster an application server within a WebSphere Application Server cell Configure WebSphere Application Server SSL security settings Deploy applications in clustered environments Describe the features of Intelligent Management This course teaches you the skills that are needed to administer IBM WebSphere Application Server V9 in a federated environment.This release of IBM WebSphere Application Server provides enhanced support for standards (notably Java 7 EE), emerging technology, and a choice of development frameworks.In this course, you learn how to configure and maintain IBM WebSphere Application Server V9 Network Deployment. You learn how to deploy and create a deployment manager and federate a cell. In addition, you learn how to create a cluster within the federated cell.Throughout the course, hands-on exercises and demonstrations reinforce lecture content. You gain practicalexperience with WebSphere Application Server V9 by completing tasks such as creating a deployment manager, federating a stand-alone application server, creating a custom profile, and clustering an existing application server. Course Introduction WebSphere Application Server architecture: Federated Federating a cell Exercise: Configuring the lab workstation Exercise: Creating a federated cell Workload management Exercise: Clustering and workload management WebSphere security: SSL Exercise: Configuring SSL for WebSphere Overview of Intelligent Management Course summary

Duration 4 Days 24 CPD hours This course is intended for Primary audience: IT administrators, architects, and business leaders who already manage Nutanix clusters in the datacenter, but who would like more in-depth knowledge of Nutanix datacenter administration. Anyone seeking preparation for the Nutanix Platform Professional (NPP) Advanced certification (in development).Secondary audience: Managers and technical staff seeking more detailed information before making a purchase decision. Overview Protect intellectual property and company data to guarantee business continuity with a complete, advanced data protection strategy.Practice advanced datacenter management procedures using hands on labs.Get the most out of Nutanix systems by maximizing configuration and operation for peak efficiency.Validate new skills by preparing for and completing the Nutanix Platform Professional Advanced certification. The Nutanix AAPM Advanced Administration & Performance Management course is an advanced level training program for experienced Nutanix data center administrators, technicians, and support personnel.The course features comprehensive coverage of performance management for Nutanix clusters, including options for performance optimization, troubleshooting issues and tuning. Learn through hands-on labs to monitor system performance, advanced networking and storage to help optimize data center administration.Advanced Administration explains in detail how to use the major Acropolis services such as Acropolis Block Services (ABS) and Acropolis File Services (AFS). The course also explains how to define and manage assets and applications using Calm, including how to connect to clouds, automation of the Life Cycle Management (LCM) application, and how to implement and configure Self Service Portal and governance.Take advantage of Flash mode to improve system performance as well as how to effectively clone and delete VMs, move them between storage containers, and how to manage VMs (tagging, sizing, migration). Performance ManagementManaging Controller VM ServicesAdvanced Virtual Machine AdministrationImplementing Business Continuity/Disaster RecoveryConfiguring Advanced NetworkingCustomizing Security ServicesManaging Acropolis ServicesPrism Central Management

Every successful organisation around the world relies on effective process management. Process managers are responsible for planning, implementing, monitoring, assessing, and optimising a wide range of critical processes, regardless of the size, nature, or objectives of the business. Process management is a position of unique responsibility because it directly contributes to the success or failure of the business as a whole. At the same time, it offers ambitious professionals the opportunity for limitless career advancement. Business process managers with advanced skills and competencies are in high demand worldwide. This Business Process Management : BPM course will give you a thorough understanding of Business Process Management by introducing key concepts, strategies, and in-depth information. This Business Process Management : BPM course will provide real-world knowledge and expertise from industry professionals and practitioners. This exclusive Business Process Management : BPM course is beneficial to both newcomers and existing workforce members. Learning Outcomes After completing Business Process Management : BPM course, the learner will be able to: Understand business process management and related concepts. Understand the evolution of enterprise systems architectures. Understand business process modelling foundation. Have a thorough understanding of process orchestrations and process choreographies. Understand the properties of business processes. Gain in-depth knowledge of architectures and methodologies. Understand business-process management methodology. Why Choose Business Process Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Other Benefits of this Course Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate will provide as soon as completing the Business Process Management : BPM course ] Course Curriculum *** Business Process Management : BPM *** Module 1: Introduction to Business Process Management Motivation and Definitions Business Process Lifecycle Classification of Business Processes Module 2: Evolution of Enterprise Systems Architectures Traditional Application Development Enterprise Applications and their Integration Enterprise Modelling and Process Orientation Workflow Management Enterprise Services Computing Module 3: Business Process Modelling Foundation Conceptual Model and Terminology Abstraction Concepts From Business Functions to Business Processes Process Models and Process Instances Process Interactions Modelling Process Data Modelling Organisation Modelling Operation Module 4: Process Orchestrations Control-Flow Patterns Petri Nets Event-driven Process Chains Workflow Nets Graph-Based Workflow Language Module 5: Process Choreographies Development Phases Choreography Design Process Choreography Implementation Module 6: Properties of Business Processes Data Dependencies Object Lifecycle Conformance Structural Soundness Soundness Module 7: Architectures and Methodologies Workflow Management Architectures Flexible Workflow Management Web Services and their Composition Module 8: Business Process Management Methodology Methodology Overview Phases in Detail ------------------------- Assessment Method After completing each module of the Business Process Management : BPM, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for Business Process Management : BPM course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Business Process Management : BPM course is ideal for anyone who desires to enhance their business process-management skills. Requirements There are no specific requirements for this Business Process Management : BPM because it does not require any advanced knowledge or skills. Career path After completing this Business Process Management : BPM course, you will have the knowledge to start a career as: Business Process Manager Business Analyst Entrepreneur Business Owner Certificates Certificate of completion Digital certificate - Included

Cognitive-behavioural therapy (CBT) is the most widely used evidence-based practice for improving mental health. It is a form of psychotherapy that treats problems and boosts happiness by modifying dysfunctional emotions, behaviour and thoughts. It a talking therapy that can help you to manage your problems by changing the way you think and behave. Unlike other traditional treatment, CBT focuses on solutions and encourage the patients to challenge distorted cognitions and change destructive patterns of behaviour. The Cognitive Behavioural Therapy (CBT) Course course is devoted to CBT approach covering all the essential skills for becoming a counsellor. The course mainly focuses on 'eating disorders' and guides you how to deal with the patients with Anorexia, Bulimia, and Binge Eating Disorder. By finishing the course, you will be able to treat the patients using CBT approach. What Will I Learn? This Complete CBT Certification Programme (Beginner to Advanced) will help you to get in conscious control of your ability to create your life in the shape and form that you want. Therapists who implement CBT into their practice have a solution focused approach that quickly helps their clients to create positive changes that last. The purpose of this program is to train helping professionals and aspiring therapists to deliver effective cognitive behavior therapy. At the end of this course, students will be able to understand and demonstrate the importance of resilience building in cognitive behavioural processes. At the end of this course, students will also be able to action their ability to make appropriate evidence based decisions when working with clients experiencing depression, stress, PTSD and/or anxiety. Requirements Whilst this course includes usual teaching methods, because the course is studying personal and emotional experience as understood in CBT theory and practice, the teaching is less about the dissemination of facts and more about developing an understanding of people, relationships, and the ineffable mysteries of the human mind. The idea's, techniques and processes that are presented throughout this course are immediately applicable in areas such as business, coaching, leadership, marketing and healthcare. This Complete CBT Certification Programme contains elements from all of the principal 'schools' of psychology, and if you are less than fully satisfied with this course, you can claim a full refund within 30 days of purchase. Once enrolled, students have lifetime access to this certification training. The course can be studied on your mobile, tablet, laptop or even via the audio version of the course which is included at no extra cost. The emphasis for the learning within this course is on the countless applications of CBT and how powerful these insights (and techniques) can be used to help both yourself and other people. There are no specific books or articles which must be read by all students. The reading list includes a range of books which tutors and students have found helpful in covering the topics on the course outline. You should be able to use a PC at a beginner level. The course comes accompanied with a range of downloads and worksheets that students are encouraged to print off and work through. Who is the target audience? Students interested in psychology and/or counselling Individuals interested in career (work) related to 'eating disorders' Individuals who want to use knowledge of CBT and 'eating disorders' in their work Individuals who want to work as professional 'counsellors' or 'therapists' Introduction About the Tutor FREE 00:01:00 About the Course FREE 00:02:00 CBT & Therapeutic principles What is CBT (the CBT model) FREE 00:06:00 NICE guidelines FREE 00:04:00 The therapeutic alliance, Trust and Empathy 00:07:00 Ethics of the therapy 00:05:00 The Psychology & Causations of Eating Disorders Eating disorders: Categorisations 00:07:00 Core Psychopathology of Eating Disorders 00:07:00 Co-morbid psychiatric illness 00:07:00 Social and Family factors 00:08:00 Cognitive factors 00:07:00 Emotional factors 00:09:00 The Assessment & Planning First session - Assessment 00:08:00 Dietary and Nutritional issues 00:06:00 Setting Goals with the client 00:07:00 Motivational factors 00:07:00 CBT in Practice Working with Anxiety 00:05:00 The Socratic approach (Socratic questioning) 00:06:00 Psychoeducation 00:04:00 The 'Exposure' technique 00:07:00 Working with Beliefs (shape, weight, food) 00:07:00 Behavioural Experiments 00:07:00 Reviewing & Wrapping up Designing and Reviewing Action plans 00:06:00 Concluding therapy successfully 00:04:00 Follow up and Relapse Prevention 00:05:00 Thank you and Good Bye! 00:02:00 Resources Resources - Cognitive Behavioural Therapy (CBT) Course 00:00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that strong mathematical skills are a key asset in today's job market? A recent LinkedIn report revealed that 72% of recruiters consider numeracy a vital skill for many positions, ranking them alongside communication and problem-solving abilities. Our Functional Skills Maths bundle empowers you to bridge that gap and unlock exciting career opportunities. This Functional Skills Maths bundle offers a comprehensive and engaging learning experience, designed to take you from wherever you are on your math journey to a place of greater confidence and competence. This bundle is suitable for all math skill levels, regardless of prior math experience. It starts with developing fundamental skills (Levels 2 and 3) and progresses to more advanced topics like algebra, analytic geometry, and discrete mathematics. You'll even discover valuable Math Tricks & Shortcuts to streamline your problem-solving and save precious time. Our Bundle contains 5 of our premium courses for one discounted price: Course 01: Functional Skills Maths at QLS Level 2 Course 02: Functional Skills Maths - CPD Certified Course 03: Maths: Grade 9 (Algebra and Analytic Geometry) Course 04: Introduction to Discrete Maths Course 05: Math Tricks & Shortcuts Stronger math skills can open doors to a wider range of career opportunities, enhance your financial literacy, and equip you to tackle challenges with greater ease and confidence. Take control of your future - enrol today! Learning Outcomes of Functional Skills Maths Confidently manage everyday financial calculations Make informed decisions based on data analysis Tackle practical problems using measurement and geometry Master algebraic equations to solve complex problems Develop critical thinking skills through math problem-solving Employ innovative shortcuts to boost calculation speed Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Functional Skills Maths Get a free student ID card with Functional Skills Maths Training program (£10 postal charge will be applicable for international delivery) The Functional Skills Maths is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Functional Skills Maths course materials The Functional Skills Maths comes with 24/7 tutor support Start your learning journey straightaway! Course Curriculum of Functional Skills Maths Bundle Course 01: Functional Skills Maths at QLS Level 2 Module 01: Integers ( Directed Numbers) Module 02: Factors And Multiples Module 03: Fractions Module 04: Simplification Rule : BODMAS Module 05: Decimal Numbers Module 06: Rational Numbers Module 07: Approximation Module 08: Estimation And Scientific Notation Or Standard Form Module 09: Percentage Module 10: Ratio And Proportion Module 11: Unitary Method And Its Applications Module 12: Profit , Loss, Discount And Tax Course 02: Functional Skills Maths - CPD Certified Section 01: Introduction Section 02: Read, Write, Compare And Order Numbers Of Any Size Section 03: Substitution In Given Formula Section 04: Fractions Section 05: Decimal Numbers Section 06: Percentages Section 07: Equivalence Between Fractions, Decimals And Percentages Section 08: Ratio And Proportion Section 09: Profit & Loss Section 10: Discounts And Taxes Section 11: Simple Interest And Compound Interest Section 12: Money Section 13: Convert Between Metric And Imperial Units Section 14: Compound Measures Including Speed, Density & Rates Of Pay Section 15: Perimeters And Areas Of 2-D Shapes Section 16: Volumes And Surface Areas Of 3-D Shapes Section 17: Scale Drawings Section 18: Statistics Section 19: Probability Section 20 Bonus Section (Time Topic 11 Video Lectures) Course 03: Maths: Grade 9 (Algebra and Analytic Geometry) Section 01: Number Sense And Algebra Introduction to the exponents Multiplying Powers Dividing Powers Why X to the power of Zero = 1 Practice for Zero exponents Formulas for Lowering Powers Power of a Power Algebraic Expressions, Equations and Monomials Combining Like Terms Solving Equations Methods Solving Equations Practice Solving Equations with Fractions Problem Solving What is AutoCAD .NET API? What is CSharp (C#)? What Will I Learn from this Course? Multiplying and Dividing Integers Types and Degrees of Polynomials Word Problem Solving (Money - Part 1) Word Problem Solving (Money - Part 2) Word Problem Solving (Money - Part 3) Word Problem Solving (Mixture - Part 1) Creating the AuditBlock WriteToCSVFile Method Word Problem Solving (Age - Part 1) Creating the AuditBlock WriteToTXTFile Method Section 02: Analytic Geometry Plotting Points Creating the AuditBlock DisplayOnScreen Method Equation of a line Creating the AuditBlock GatherBlocksAndCount Method Determining the Y-intercept and the X-intercept of a line Project Check on the Labels Creating the TitleBlock Border Lines - Lab Creating the TitleBlock Border Lines - Lab Determining the Y-intercept and the X-intercept of a line =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Please Note: This is not a regulated course. To get qualified, you may choose: IGCSE Maths A-Level Maths Functional Skills Qualification in Maths at Level 2 Functional Skills Qualification in Mathematics at Level 2 - GCSE Equivalent for Maths A-level Mathematics Functional Skills Qualification in Mathematics at Entry 1 Functional Skills Qualification in Mathematics at Level 1 Functional Skills Qualification in English at Entry 1 Functional Skills Qualification in English at Entry 2 Functional Skills Qualification in English at Level 1 Functional Skills Qualification in ICT at Level 2 Functional Skills Qualification in Information & Communication Technology (ICT) at Level 1 Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Teacher Teacher Assistant HR Manager Accountant Finance Manager Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Certificate in Functional Skills Maths at QLS Level 2 Hard copy certificate - £79 Please note that International students have to pay an additional £10 as a shipment fee.

GraphQL is a language that enables you to provide a complete and understandable description of the data in your API, which provides a common interface between the client and the server for data fetching and manipulations. If you ever wondered how to get started with developing GraphQL API using Node.js, then you are in the right place! In this GraphQL with NodeJs: From Beginner to Advanced Concepts you'll learn how to setup a GraphQL server with Node.js and Express. You'll be using the Express middleware express-graphql. Learn Advanced Concepts- Interfaces, Unions, DataLoaders, Caching, Pagination, Sorting, Filtering. Learn Cursor based Pagination in GraphQL. You will learn to build highly scaleable APIS with GraphQL, NodeJs and MongoDB. The course will show you why GraphQL is a viable solution for both new and existing applications and what its advantages are when compared to REST. Furthermore, you'll learn how to use GraphQL on the client side to send queries and mutations to the server. What Will I Learn? Build highly scaleable APIS with GraphQL, NodeJs and MongoDB Secure GraphQL API using JWT Authentication Learn Advanced Concepts- Interfaces, Unions, DataLoaders, Caching, Pagination, Sorting, Filtering Learn Cursor based Pagination in GraphQL Testing with GraphQL, NodeJs and Jest Unit Testing and Integration testing in GraphQL Requirements Knowledge of Javascript is required Knowledge of NodeJs is required Who is the target audience? NodeJs developers who want learn about GraphQL Developers who have basic knowledge of GraphQL but want to learn more advanced concepts in GraphQL Developers who want to learn how to build GraphQL APIs Developers who want to learn how to implement Authentication, Subscriptions, Testing, and Caching in GraphQL Getting Started Create Express Server in NodeJs FREE 00:04:00 Create GraphQL Server using express-graphql FREE 00:08:00 Understand GraphQL Resolver Arguments 00:03:00 Connect GraphQL App with MongoDB using Mongoose 00:04:00 CURD(Create, Read,Update,Delete) Operations with Nodejs, GraphQL, and MongoDB Create Record in MongoDB Using GraphQL Mutation 00:06:00 Get Records From MongoDB Using GraphQL Query 00:02:00 Update Records From MongoDB Using GraphQL Mutation 00:02:00 Delete Record From MongoDB Using GraphQL Mutation 00:02:00 Authentication and Authorization in GraphQL, Nodejs and MongoDB Create GraphQL Server with GraphQL Yoga 00:03:00 Split up your schema definition, resolvers, and Query type into multip 00:07:00 Create a Mongoose User model for Authentication in GraphQL 00:03:00 Register and Encrypt User Data and Return JWT Payload with Graph 00:07:00 Operations and Variables in GraphQL 00:02:00 Validate Input in GraphQL with Joi 00:04:00 Authenticate a User using a JSON Web Token in GraphQL 00:03:00 Merge GraphQL Resolvers into a Single Object using lodash.merge 00:02:00 Create a Middleware for Authentication in GraphQL 00:07:00 Apply Authentication Middleware on GraphQL Resolvers 00:03:00 Create Nested Resolvers to remove duplicate code from individual 00:07:00 Pagination, Filtering, And Sorting in GraphQL Paginate List of Data in GraphQL 00:04:00 Filter Nodes with Matching Rule GraphQL Queries 00:03:00 Sort GraphQL Query Results by Field 00:02:00 Cursor Based Pagination 00:09:00 Fragments, Interfaces, and Unions in GraphQL Send Multiple Queries in a Single Request using Aliases in GraphQL 00:02:00 Enhancing Fields Reusability with Fragments in GraphQL 00:02:00 Create Enum to represents a collection of related values 00:03:00 Create an Interface to represent the reusable fields in GraphQL 00:06:00 Interface Demo with __ResolveType 00:05:00 Create Union to return more than object type from GraphQL field 00:11:00 Subscriptions and DataLoaders in GraphQL Introduction to Subscriptions 00:01:00 Adding real-time functionality with GraphQL Subscriptions 00:06:00 Why Data Loaders in GraphQL 00:02:00 Create DataLoader in GraphQL 00:05:00 Batching in GraphQL 00:05:00 Caching in GraphQL - Udemy 00:03:00 Testing with Jest in GraphQL and NodeJs Integrate Jest Testing Framework with GraphQL, and NodeJs 00:05:00 Write Unit test for Resolvers in GraphQL 00:04:00 Write Integration Test for Queries And Mutations in GraphQL 00:04:00 Course Certification

This course helps you to understand the concepts of the AWS Cloud and covers all the fundamental topics of AWS, such as core services, security essentials, architecting essentials, and pricing essentials.

Learn how to make a real difference in your life with our popular relationship manager. Our commitment to online learning and technical expertise is heavily leveraged in the content of these educational modules. Enrol today to take your relationship management knowledge to a whole new level and gain immediate access to research in your chosen field. A Relationship Manager is a professional who is responsible for managing relationships with clients and customers. They are often employed by banks, financial institutions, and other organisations that need to maintain a strong relationship with their customers. This course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development and career progression substantial and easier than ever! The Relationship Manager is responsible for understanding the needs of the customer, providing customer service, and ensuring that the customer is satisfied with the services provided. They also work to build trust and loyalty between the organisation and the customer, as well as to identify any potential issues that may arise. Additionally, they may be responsible for developing and implementing strategies to increase customer satisfaction and loyalty. Enrol now to learn all about it! Learning outcomes Instant access to verified and trusted information Participate in creative and interactive training exercises Rapid assessment and instruction for all subjects The freedom to study anywhere, at your own pace Professional support from dedicated instructors dedicated to online learning Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this Relationship Manager course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support We are confident that you will find the skills and information you need to succeed in this field and stand out in the eyes of others. Don't rely on poor education and half-baked upbringing. We promise to do our best. We will help you reach your full potential whenever and wherever you need it. Keep in mind that Relationship Managers provide valuable and important theoretical training to everyone. However, it does not provide an official qualification for professional practice. Be sure to check with the relevant authorities or administrators for more information. ****Course Curriculum**** Here is the curriculum breakdown of course: Module 01: Introduction to Customer Relationship Management (CRM) What is Customer Relationship Management? Why Customer Relationship Management? Commercial usages of CRM The Benefits of the Customer Value Management Approach Summary Module 02: CRM Fundamentals Defining CRM Types of CRM Misunderstandings CRM Models Customer Lifecycle Summary Module 03: CRM Strategies CRM Perspectives Functional LevelCustomer-facing Front-end LevelCompany-wide Level Elements of a CRM Strategy CRM VisionCulture of Customer OrientationIntegration and Alignment of Organizational ProcessesData and Technology SupportCRM Implementation Developing a CRM Strategy Step 1: Gaining Enterprise-Wide CommitmentStep 2: Building a CRM Project TeamStep 3: Analyzing Business RequirementsStep 4: Defining the CRM Strategy Customer Strategy Summary Module 04: Data Analysis in CRM The Perspectives of Data Analysis Tools for Data Analysis Correlation AnalysisRegression AnalysisFactor AnalysisCluster AnalysisConjoint Analysis Data Analysis Methodology Customer SegmentationRecency-Frequency-Monetary ValueLifetime Value AnalysisPredictive ModellingMarket Basket Analysis (MBA)Click Stream AnalysisPersonalisation Summary Module 05: CRM Databases Types of Databases Customer DatabaseProspect DatabaseCluster DatabaseEnhancement Database The Benefits of Marketing Databases Application of Marketing Databases Applications that Affect Customer RelationshipApplications that Affect Other Business Operations Summary Module 06: Deepening Customer Relationship Importance of Customer Acquisition and Retention Customer Acquisition The Cost of Customer Acquisition Customer Retention Reorganisation for Retaining Customers Customer Retention Marketing Strategies Summary Module 07: Communication Skills Effective Listening Skills Verbal Communication Written CommunicationOral Communication Non-Verbal Communication Communication Strategies Summary Assessment Module 08: Negotiation Techniques Basic Types of Negotiations Phases of Negotiation PreparationDevelopmentClosure Negotiation Techniques Strategies for Identifying Mutual Gain Effective Negotiation Practise Negotiation on Behalf of Others Summary Assessment Module 09: Conflict Management Definition of Conflict Benefits of Confrontation Prevention of Conflicts Anger Management Conflict Resolution Techniques ResearchPresentationTake Action Summary Assessment Module 10: Time Management Activities Planning and Prioritising Overcoming Procrastination Crisis Handling Organising Workspace to Make Better Use of Time Planning of Meetings Summary Assessment Module 11: Handling Customer Complaints Importance of Handling Customer Complaints Principles of Good Complaint Handling Getting it RightBeing Customer FocusedBeing Open and AccountableActing Fairly and ProportionatelyPutting things rightSeeking Continuous Improvement The Role of CRM in Handling Customer Complaints Summary Module 12: Future of CRM Trends Driving Change in Customer Interaction The Changing Face of CRM What is Digital CRM Digital CRM in Practice Where to Start Cyber Security Concerns Summary Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Designed to provide an introduction to relationship management, this course provides an excellent opportunity to gain the critical skills and confidence to launch a successful career. It also provides access to proven educational knowledge on the subject to support those wishing to achieve their personal goals in this area. Full-time and part-time learners are equally supported and study hours are fully customizable to suit your needs. Requirements No formal qualification is required. Career path Completing the Relationship Manager Training will put your relationship management skills and knowledge to the test. This gives you an advantage in career development, applying for jobs, and on-the-job personal learning. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Relationship Manager Training at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Relationship Manager Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Description: Be an NLP practitioner and know the connection between mindset and human behaviour with the NLP Practitioner Diploma course. Richard Bandler and John Grinder invented the term Neuro-linguistic programming (NLP) in the United States in the 1970s. It is an approach to communication, personal development, and psychotherapy that analyses how language and movements of the eyes and body affect brain (neurological) functions. Do you know that you are responsible for how you feel? The course teaches you how to control your feelings. The course covers the techniques, strategies and skills that will help you to overcome your mental challenges and guides you to establish rapport and helps you to set your goals. Moreover, the course helps you to think positively about all aspects of your life. Upon completion, you not only able to overcome mental challenges but also helps others or able to work as an NLP practitioner. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? NLP Practitioner Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our NLP Practitioner Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 NLP Lesson 1 - Introduction, Cause and Effect FREE 00:14:00 NLP Lesson 2 - The Map is Not the Territory 00:10:00 NLP Lesson 3 - Sensory Acuity 00:13:00 NLP Lesson 4 - Rapport 00:15:00 NLP Lesson 5 - Representational Systems 00:13:00 NLP Lesson 6 - Anchoring 00:12:00 NLP Lesson 7 - State Elicitation 00:07:00 NLP Lesson 8 - Language Patterns 00:11:00 NLP Lesson 9 - Language Patterns 2 00:11:00 NLP Lesson 10 - Chunking 00:14:00 Module 02 NLP Lesson 11 - Frames & Reframing 00:10:00 NLP Lesson 12 - Reframing 00:10:00 NLP Lesson 13 - Strategies 00:15:00 NLP Lesson 14 - Meta Programs 00:10:00 NLP Lesson 15 - Timelines 00:14:00 NLP Lesson 16 - Values 00:16:00 NLP Lesson 17 - Goalsetting 00:11:00 NLP Lesson 18 - Goalsetting 2 00:12:00 NLP Lesson 19 - Models _ Applications 00:18:00 NLP Lesson 20 - Satir Categories 00:09:00 NLP Lesson 21 - Emotional Intelligence 00:14:00 Assessment Assignment - NLP Practitioner Diploma 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: This Microsoft Office 2016 PowerPoint Beginners - Complete Video Course covers the basic functions and features of PowerPoint 2016. This series begins with an introduction in developing a PowerPoint presentation. Here, you will learn about advanced text editing, utilizing graphical elements, manipulate an existing PowerPoint presentation, create a new presentation based on a template and design a blank presentation selecting various slide layouts. Learn to print a presentation using special print options, modify a presentation using different outline views, edit and delete text in the title and bulleted placeholders etc. If you want to know more in details, join this course. You will get all the basic knowledge from this course. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2016 PowerPoint Beginner - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2016 PowerPoint Beginner - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Navigate the PowerPoint Environment FREE 00:28:00 View and Navigate a Presentation 00:15:00 Create and Save a PowerPoint Presentation 00:13:00 Use PowerPoint Help 00:10:00 Module 02 Select a Presentation Type 00:08:00 Edit Text 00:13:00 Build a Presentation 00:27:00 Module 03 Format Characters 00:11:00 Format Paragraphs 00:16:00 Format Text Boxes 00:09:00 Module 04 Insert Images 00:10:00 Insert Shapes 00:15:00 Module 05 Edit Objects 00:16:00 Format Objects 00:06:00 Group Objects 00:04:00 Arrange Objects 00:07:00 Animate Objects 00:07:00 Module 06 Create a Table 00:09:00 Format a Table 00:03:00 Insert a Table from Other Microsoft Office Applications 00:06:00 Module 07 Create a Chart 00:10:00 Format a Chart 00:10:00 Insert a Chart from Microsoft Excel 00:05:00 Module 08 Review Your Presentation 00:11:00 Apply Transitions 00:05:00 Print Your Presentation 00:05:00 Deliver Your Presentation 00:08:00 Mock Exam Mock Exam- Microsoft Office 2016 PowerPoint Beginner - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2016 PowerPoint Beginner - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00