3395 Courses in Cardiff delivered Online

Digital Transformation: Challenges and Opportunities With the digital transformation around us, the world is witnessing the Fourth Industrial Revolution. What makes it different? It comes with a profound change in how we live, work and interact with each other. It's diffusing at an unprecedented, exponential speed and at a large scale, nationally and globally. And, it is penetrating all industries and blurring the lines between the physical, digital and biological worlds. Organizations need to take ownership and lead the change, otherwise they will be out of business. The most important challenge is the type of leadership and talent needed to deal with this transformation. Project Management plays a vital role as it's the main driver for the change. Without the right skills, failure is inevitable. What is digital transformation? The new capabilities required for the transformation The Power of Execution

Explore the various concepts and innovative technologies that convert the traditional banking system to digital banking system. Enrol the Digital Banking for Beginners course and learn more about the digitalization process. The course presents the latest news about world banking by illustrating the example from nine countries. You will understand the difference between traditional banking and new generation banking. The course also explains the reasons behind the transformation of traditional banking to digital banking. The necessity of embracing the digital banking system will be discussed in the course. The concepts and new innovations in banking, and the examples of web-based platforms such as the Proliferation of Internet Banking, Mobile Banking and 'Direct Banking' concept will also be thoroughly explained in the course. Additionally, the course teaches about innovative technologies such as artificial intelligence, Internet of Things (IOT), Machine Learning, Block-chain, Big Data and more. By the end of the course, you will learn the essential front-end and back-end projects that make an organization digital. What Will I Learn? It just takes 60 minutes or less of your time, to transform you in absorbing the new generation banking knowledge at a base level. As this is shared by a banking Industry veteran, it covers entire banking digital life-journey from front-end to back-end till 2018. Therefore it should generate enough confidence in you, of becoming aware of actual happenings in digital banking world. However, it is important to know that this knowledge is at a base level. But its a great start for your life, as you shall start speaking more confidently on banking innovations and digital banking than ever before . This course helps participant to seek awareness level understanding of Digital Banking in contemporary era both from fancy innovative names and also projects close to CIO's heart such as Back-end Modernization. This course gives practical view of what projects are done in front end as well as Back end to make organization digital. Requirements There is no specific banking knowledge needed to attend this course. Who is the target audience? Any Aspiring interview candidate who is looking for a new job in banking sector, Any undergraduate, graduate or post-graduate student, any employee of a bank, employee in IT companies working BFS sector, anyone working on banking transaction for his organization or simply people who are interested to learn digital banking. Any school students who would like to take projects or have interest in studying new-generation Banking can also take this course too. Story of Digital Banking -- An overview section Introduction FREE 00:02:00 Moving from Traditional Banking to New-gen Banking Moving from Traditional Banking to New-gen Banking 00:08:00 Proliferation of Internet Banking, Mobile Banking and 'direct Banking' concept Proliferation of Internet Banking, Mobile Banking and 'direct Banking' concept 00:07:00 Use of Social media in Banking and arrival of Fintech Firms Use of Social media in Banking and arrival of Fintech Firms 00:09:00 Innovative technologies IOT, AI, ML, Block-chain,, Big data etc Innovative technologies IOT, AI, ML, Blockchain,, Big data etc 00:10:00 Illustrative 'CIO Wishlist' to complement or enable comprehensive digital Bank Illustrative 'CIO Wishlist' to complement or enable comprehensive digital Bank 00:11:00 Course Certification

Leadership isn’t about loud voices in boardrooms. It’s about sharp minds making sharp decisions. The Modern Strategic Leadership Course is built for those who see the bigger picture, think ten moves ahead, and are ready to lead with clarity, not cliché. If you’re keen to learn what makes a strategy tick, how to steer a team through uncertainty, and how to influence decisions without turning into a walking slogan, this course fits the brief. No fluff, no drama — just solid, structured insight into modern leadership techniques. Across each module, you’ll explore how strategy is shaped in modern organisations, why leadership today demands more than titles, and how decisions at the top ripple through every level. This isn’t a course about following trends — it’s about understanding the patterns that shape outcomes. Whether you manage a team, run a department, or aim to do either one day, you’ll gain the tools to think with intent and lead with purpose. And no, we won’t ask you to shout “synergy” in a mirror." Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Strategic Direction and Leadership Module 02: Different Leadership Theories and Styles Module 03: Leadership Skills and Competencies Module 04: Leadership and Emotional Intelligence Module 05: Collaborative Work A Leader's Role Module 06: Motivating Employees Module 07: Talent Management Module 08: Leadership and Succession Planning Module 09: Conflict Management Techniques Module 10: Fundamentals of Negotiation Process Module 11: Strategic Innovation and Entrepreneurship Learning Outcomes: Develop a profound understanding of leadership principles. Master various leadership styles and their applications. Enhance emotional intelligence for effective leadership. Facilitate collaboration and teamwork within your organization. Motivate and inspire your team to achieve their best. Gain expertise in strategic innovation and entrepreneurship. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers aiming to advance their leadership skills. Aspiring leaders seeking to prepare for leadership roles. Professionals looking to boost their leadership competencies. Individuals interested in honing their conflict management and negotiation abilities. Entrepreneurs and innovators seeking strategic insights. Career path Team Leader Operations Manager HR Manager Project Manager Innovation Strategist Entrepreneur Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Freelance Masterclass - Become An Expert Copywriter will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Freelance Masterclass - Become An Expert Copywriter will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Freelance Masterclass - Become An Expert Copywriter and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Freelance Masterclass - Become An Expert Copywriter is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Freelance Masterclass - Become An Expert Copywriter. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Freelance Masterclass - Become An Expert Copywriter will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Introduction Preview of Course 00:05:00 Section 02: Freelance Masterclass - Become An Expert Copywriter Getting Started as a Copywriter 00:03:00 Skills Needed by a Copywriter 00:03:00 Communicating With Your Prospect to Improve Conversion Rate 00:04:00 Making and Closing a Deal 00:03:00 Niches That Use Copywriters 00:04:00 Becoming a Freelance Copywriter 00:04:00 Section 03: Getting Started as a Copywriter Polished writing skills 00:05:00 Headline creation 00:03:00 Awareness of user experience 00:04:00 Specialization 00:03:00 Marketing awareness 00:04:00 Section 04: Becoming a Freelance Copywriter Flexibility With Your Time 00:05:00 Wear Whatever You Want When You Work 00:03:00 Location 00:05:00 Your Own Boss 00:04:00 An unlimited income 00:03:00 Section 05: Communicating With Your Prospect to Improve Conversion Rate Map Your Audience Personas 00:03:00 Leverage Persuasive Hacks 00:04:00 Write Instant-Clarity Headlines 00:04:00 Leverage the AIDA Strategy 00:05:00 Improve Click-Through Rates 00:04:00 Section 06: Making and Closing a Deal The Ever Popular Call to Action 00:04:00 Creating a Sense of Urgency 00:03:00 5 tips for writing compelling copy 00:03:00 Don't Forget a Guarantee 00:04:00 Be Persuasive from Start to Finish 00:04:00 Section 07: Niches That Use Copywriters Break Into the Self-Improvement Market 00:04:00 Fundraising - Selling Your Services to Non-Profit Companies 00:04:00 Health Copywriting- Working to Improve People's Lives 00:03:00 Financial Services 00:03:00 Christian Market - Writing for a Higher Purpose 00:03:00 Section 08: Skills Needed by a Copywriter A Sense Of Adventure And Curiosity 00:03:00 Stellar Research Skills 00:04:00 The Ability To Create Something New, Even If It's Old 00:03:00 An Understanding Of User Experience 00:04:00 Create Empathy, Even If You're Not An Empathetic Person 00:04:00 Section 09: Conclusion Review of Course 00:04:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Course Overview In order to manage money, wealth management employs a variety of financial disciplines, including retirement planning, legal or estate planning, accounting and tax services, and financial and investment advice. This Wealth Manager training course is designed to meet the needs of investors, advisers, or organisations and will impart knowledge that may be used right away. This course covers all facets of wealth management and emphasises the need for effective investment management. With the help of this curriculum, you can investigate the most recent business tactics, assess and use cutting-edge investment strategies, and examine important market trends and difficulties. By concentrating on asset management, business strategy and development, and investment strategy and execution, this program’s main goal is to maximise your competitive edge. Enrol in this Wealth Manager course to learn new wealth management strategies from the greatest academics and business professionals. Learning Outcomes After completing the Wealth Manager course, students will be able to: Discover the duties of a wealth manager and the services they offer. Identify effective techniques and allocations for investing a variety of assets. Recognise all the phases involved in the financial planning process. Learn the foundational concepts of financial risk and return. Understand how to manage large investment programmes and diverse portfolios Learn how to apply your understanding of the UK tax system to achieve the greatest results. Assessment and Certification At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Wealth management career involves rendering Financial Advisory Services, Accounting Services, Estate Planning, Insurance Policies, Investments in Equity & Debt Markets, Retirement Planning, etc. It’s quite well known that this extensive course on wealth management helps people get ready for work chances in the UK. It also helps you develop your career in the relevant sector. This online course will help one to develop the skills necessary to do a better job. Salary ranges for jobs requiring a similar level of knowledge in the UK today range from £47,000 to £59,000 per year. It could be useful for any related industry job, such as: Wealth Manager Financial Manager Wealth Management Administrator

Supply chain managers are responsible for organising the movement of goods and materials, communicating with suppliers and manufacturers, and overseeing the purchasing process. The role is complex and varied, requiring a certain set of skills to ensure the smooth running of each stage of Logistics & Supply Chain Management. The Level 3 Diploma in Logistics & Supply Chain Management course will take you through the duties and responsibilities of the supply chain manager in detail, covering essential information on the organisational structure of the supply chain, the purchasing process and the warehouse inventory cycle. You will learn a range of skills and methodologies, including Lean process improvement and will familiarise with a range of procurement tools. Through case studies and step-by-step guidance, you will broaden your understanding of the different types of inventory, learning how to identify areas of improvement, create a plan for improvement and implement the necessary changes in your organisation. The management of internal and external relationships will also be discussed in detail. By the end of the course, you will be able to align your supply chain with an effective business strategy, taking your career to new heights and boosting your earning potential. To provide flexible learning, this course is designed for both part-time and full-time students. Become accredited in just 20/30 hours, with the freedom to study at your own pace. Learning Outcomes Understand the evolution of the supply chain and supply chain management Deepen your knowledge of supply chain organisational structure and the types of supply chains Know how to align your supply chain with a solid business strategy Learn about Lean methodology and the benefits of a Lean supply chain Identify the different stages in the cycle of the purchasing process Understand the procurement tools required for a modern organisation Develop business communication skills to manage internal and internal relationships Broaden your understanding of the different types of inventory and the warehouse inventory cycle Know how to identify areas for improvement, create a plan and implement changes Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career path Fast track your career with a formal qualification in Logistics & Supply Chain Management. This course will provide you with the skills and tools to become a certified supply chain manager and successfully oversee each process of the production flow for your organisation. The average salary for Supply Chain Manager jobs is £42,500. Related professions in this field include: Supply Chain Manager Supply Chain Analytics Manager Supply Chain Logistics Assistant Supply Chain Coordinator (Learn more about this online course)

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If you want to make a career switch, and want to be a Recruitment Consultant, but don't know where to start, then this Recruitment Consultant Diploma course can help you figure that out. This comprehensive course helps to develop the necessary skills and fundamental knowledge of the recruitment process. The course reveals what it takes to be a Recruitment Consultant and inform you about the insight into the business industry and ability required to handle the entire recruitment process as well as the techniques that help you cope with tense situations, and select the best candidates. Who is the course for? Individuals looking to start a new career in human resources or recruitment People who want to improve their skills and develop their career further in HR management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of the English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Recruitment Basics Introduction to Recruitment 00:15:00 Recruitment 01:00:00 Shortlisting 00:15:00 Selection 01:00:00 Definitions of Training and Development 00:15:00 Considerations in the Design of Training Programmes 00:15:00 Implementing Training 00:15:00 Learning Methods 00:30:00 Recruitment Module One - Getting Started 00:15:00 Module Two - Introduction to Recruitment 00:30:00 Module Three - The Selection Process 00:30:00 Module Four - Goal Setting 00:30:00 Module Five - The Interview 00:30:00 Module Six - Types of Interview Questions 00:30:00 Module Seven - Avoiding Bias in Your Selection 00:30:00 Module Eight - The Background Check 00:30:00 Module Nine - Making Your Offer 00:30:00 Module Ten - Orientation and Retention 00:30:00 Module Eleven - Measuring the Results 00:30:00 Module Twelve - Wrapping Up 00:15:00 Managing Recruitment Module One - Getting Started 00:30:00 Module Two - Defining and Knowing the Position 01:00:00 Module Three - Hiring Strategy 01:00:00 Module Four - Lure in Great Candidates 01:30:00 Module Five - Filtering Applicants to Interview 01:00:00 Module Six - The Interview (I) 01:00:00 Module Seven - The Interview (II) 01:00:00 Module Eight - Selection Process (I) 01:00:00 Module Nine - Selection Process (II) 01:00:00 Module Ten - Making an Offer 01:00:00 Module Eleven - Onboarding 01:00:00 Module Twelve - Wrapping Up 00:30:00 Recruitment - Interview Process History of the Interviewing Process 00:30:00 The Recruitment and Selection Process 00:15:00 Factors in the Hiring Process 00:15:00 Cost Analysis 00:15:00 Job Analysis and Position Profiles 00:30:00 Determining the Skills You Need 00:15:00 Finding Candidates 00:30:00 Advertising Guidelines 00:00:00 Screening Resumes 00:30:00 Performance Assessments 00:30:00 Problems Recruiters Face 00:15:00 Interviewing Barriers 00:15:00 Non-Verbal Communication 00:15:00 Types of Questions 00:30:00 Case Study 00:15:00 Traditional vs. Behavioral Interviews 00:30:00 Other Types of Questions 00:15:00 The Critical Incident Technique 00:15:00 Listening for Answers 00:30:00 Difficult Applicants 01:00:00 Interview Preparation and Format 00:05:00 Other Interview Techniques 00:30:00 Scoring Responses 00:15:00 Checking References 00:30:00 Human Rights 00:15:00 Mock Exam Mock Exam- Recruitment Consultant Diploma 00:30:00 Final Exam Final Exam- Recruitment Consultant Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

The importance of social media marketing for businesses and organizations is no longer questioned. It has become a worldwide trend which helps businesses and organizations connect with their customers online. Now, every company needs a dynamic web presence. The Complete Online Course on Social Media for Business covers the concepts and application of social media marketing and will equip you with the skills to plan and implement a successful social media marketing strategy. You will understand the social media foundations, and how to plan goals and create a vision. You will learn how to meaningfully measure social media engagement using platforms such as Twitter, Facebook, blogs, LinkedIn, YouTube and their useful features. Who is this Course for? Complete Online Course on Social Media for Business is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of the English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Social Media Marketing Introduction 00:30:00 Understanding the Value of Social Media Buzz and What It Can Do For Your Business 01:00:00 Developing a Winning Social Media Marketing Plan 01:00:00 Setup and Manage a Facebook Page That Works 01:00:00 Tweet Your Way to Online Prominence 01:00:00 Build Your Network with LinkedIn 01:00:00 Captivate Your Audience with YouTube 01:00:00 Conclusion 00:15:00 Social Media Management for Business Module One - Getting Started 00:30:00 Module Two - What is Social Media? 00:30:00 Module Three - Defining Your Social Media Policy (I) 00:15:00 Module Four - Defining Your Social Media Policy (II) 00:30:00 Module Five - Creating a Living Document 00:30:00 Module Six - Keeping an Eye on Security 00:30:00 Module Seven - Rules to Follow When Posting (I) 00:30:00 Module Eight - Rules to Follow When Posting (II) 00:30:00 Module Nine - Benefits of Social Media 00:30:00 Module Ten - The Pitfalls of Social Media 00:30:00 Module Eleven - Listen to Your Customers 00:30:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Facebook Marketing Basics Introduction to Facebook 00:15:00 Why You Should Care 00:15:00 Setting up a Facebook Page 00:30:00 How to Get More Likes for Your Facebook Page 00:30:00 Facebook Advertising 00:30:00 How Much Does Facebook Advertising Cost? 00:30:00 Marketing on Facebook 01:00:00 Create a Content Calendar 00:15:00 Understanding Edge Rank & the Art of Engagement 00:15:00 Twitter Marketing TWITTER FOR BUSINESS 00:15:00 TOP TWITTER TIPS 00:15:00 TWITTER IS 00:15:00 BUSINESS TERMS 00:15:00 WHY USE TWITTER FOR MARKETING 00:15:00 TWITTER MARKETING BASICS 01:00:00 TWITTER METRICS 00:30:00 YOUR BIO 00:15:00 WHEN TO TWEET 00:15:00 BUILDING YOUR COMMUNITY 00:15:00 GENERATING LEADS 00:15:00 REAL-TIME TWITTER MARKETING 00:15:00 ENGAGEMENT 00:15:00 TWETIQUETTE (TWEETING ETIQUETTE) 00:15:00 Social Bookmarking Introduction To Social Bookmarking 00:30:00 The Essential Benefits Of Social Bookmarking 00:30:00 Way To Use Social Bookmarking Correctly 00:30:00 Make Money Social Bookmarking 01:00:00 Identify The Social Bookmarking Competitors 00:15:00 Tips To Avoid Wrapping Traps 00:15:00 Recommended Reading Recommended Reading : Complete Online Course on Social Media for Business 00:00:00 Mock Exam Mock Exam- Complete Online Course on Social Media for Business 00:30:00 Final Exam Final Exam- Complete Online Course on Social Media for Business 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

The 'golden rule' of negotiation is simple - don't! But life's rarely that simple and very often we do have to negotiate, particularly if we want to win the business and especially if we want to win it on our terms. Such negotiations are crucial. We need to prepare for them. We need a strategy, and the skills to execute it. Does your team have a structured approach? Is it flawlessly executed, every time? Or is there room for improvement? This programme will help them master the six fundamentals of closing better business: Manage all these elements well and you will win more business, more profitably. This course will help participants: Negotiate from a position of partnership, not competition Deal more effectively and profitably with price objections Identify and practise successful sales negotiating skills Identify strengths and weaknesses as a sales negotiator Understand different types of buyer behaviour Learn to recognise negotiating tactics and stances Apply a new and proven structure to their business negotiations Identify and adapt for different behavioural styles Be alert to unconscious (non-verbal) communication Prepare and present a proposal at a final business negotiation stage Project confidence and exercise assertiveness in all sales negotiations 1 Planning for successful business negotiations This session introduces the concept of business negotiation and looks at its importance in the context of the participants' roles and activities. It briefly examines why we negotiate and the dynamics involved. Session highlights: What kind of a negotiator are you? Negotiation skills self-assessment and best practice How to establish roles and responsibilities for both parties How to identify and set objectives for both buyer and seller How to research and establish the other person's position (business negotiation stance) 2 How to structure your negotiations This module presents an eight-step framework or structure for use in negotiations and considers how best to prepare and plan your negotiations within the context of a supplier/customer relationship or business cycle. It also includes a brief review of legal responsibilities and what constitutes a 'deal'. Session highlights: Learn and apply a formal structure to use when negotiating How to establish short- and longer-term objectives and opportunities How best to plan, prepare and co-ordinate a major business negotiation meeting, or on-going negotiations Understanding of basic legal and organisational requirements 3 Verbal negotiation skills This session examines the human and communication dynamics inherent in any negotiation situation. It emphasises the importance of professional skills in preparing for a negotiation by identifying needs, wants and requirements accurately and by qualifying the competitive and organisational influences present. Session highlights: How to fully 'qualify' the other party's needs, requirements and constraints during the negotiation process by using advanced questioning and listening skills How to pre-empt negotiation objections by promoting and gaining commitment to options, benefits, value and solutions How best to propose and suggest ideas, using drawing-out skills 4 Non-verbal negotiation skills This module highlights how different personal styles, corporate cultures and organisation positions can influence events, and demonstrates practical methods for dealing with and controlling these factors. It also examines key principles of body language and non-verbal communication in a practical way. Session highlights: Gaining rapport and influencing unconsciously Understanding the importance of non-verbal communication; reading other people's meaning and communicating effectively as a result Ensure that non-verbal behaviour is fully utilised and observed to create maximum impact and monitor progress (eg, buying signals) Recognising that business negotiations are precisely structured and agreements gained incrementally 5 Proposing and 'packaging' This session highlights how best to present and package your proposal. It looks at how to pre-empt the need for negotiating by creating minor-options and 'bargaining' points, as well as how to manage the expectations and perceptions of the customer or buyer. Session highlights: How to identify the key variables that can be negotiated The power and use of 'authority' within your negotiations How to structure and present your proposal, ideas or quotation to best effect The importance of when and how to identify and influence buyer's objections 6 Dealing with price This module highlights how to best present and package price within your proposal or negotiation. In most cases, price has more to do with psychology than affordability and preparation and careful handling are essential. Session highlights: The three reasons that people will pay your asking price How to set price in a competitive market The key differences between selling and negotiating Ten ways to present price more effectively and persuasively 7 Getting to 'Yes': tactics and strategies There are many different tactics and strategies common to successful negotiators. This session looks at those that are most appropriate to the participants' own personal styles and situations. The importance of 'follow-through' is also explained and how to deal with protracted or 'stale-mate' business negotiations. Session highlights: How to negotiate price and reduce discounting early in the process How to recognise negotiating tactics and strategies in your customer or supplier Key strategies, techniques and tactics to use in negotiation The importance of follow-through and watching the details How to deal with stalled business negotiations or competitor 'lock-out' 8 Case studies and review This session examines a number of different situations and participants discuss ways to approach each. This will allow learning to be consolidated and applied in a very practical way. There will also be a chance to have individual points raised in a question and answer session. Session highlights: Case studies Question and answer Planning worksheet Negotiation 'toolkit' and check-list 9 Personal action plans Session highlights: Identify the most important personal learning points from the programme Highlight specific actions and goals Flag topics for future personal development and improvement