362 Courses in Cardiff delivered Online

Unlock the Door to Exceptional Service! The UK's service industry pulsates with the rhythm of a million interactions. It's a stage where smiles are currency, and exceeding expectations is an encore performance. Customer Service Representatives hold the baton within this vibrant sphere, orchestrating experiences that turn customers into loyal fans. Did you know, in the UK alone, exceptional customer service drives a remarkable £116 billion in added revenue? That's the power you wield as a master of this craft. This comprehensive Customer Service - Representative course equips you with the tools and techniques to navigate the dynamic world of customer service, transforming you from a supporting act into the show's star. This Customer Service Representative course empowers you to unlock the door to a rewarding career and leave your mark on the vibrant world of customer service. You will Learn The Following Things: Grasp the critical role customer service plays in business success. Cultivate a helping mindset to deliver concierge-level service. Implement the 5 Tenets of TQM for lasting customer satisfaction. Avoid the pitfalls of the ten deadly customer service sins. Maximise customer retention and boost your bottom line. Master the art of dealing with even the most challenging customers. Deliver exceptional phone service that leaves a lasting impression. Understand your customers' motivations and drive sales success. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Customer Service - Representative. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Customer Service - Representative course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? Aspiring customer service professionals seeking a career boost. Individuals are looking to refine their existing skills. Business owners and managers who want to empower their teams. Anyone passionate about creating exceptional customer experiences. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Customer Service - Representative course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Customer Service Advisor: £18K to £28K/year. Customer Service Supervisor: £22K to £32K/year. Account Manager: £26K to £38K/year. Sales Representative: £20K to £35K/year. Customer Success Manager: £30K to £45K/year. Course Curriculum Customer Service - Representative WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 Mock Exam Mock Exam - Customer Service - Representative 00:20:00 Final Exam Final Exam - Customer Service - Representative 00:20:00

Interview Skills Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Interview Skills course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Interview Skills course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Special Offers of this Interview Skills Course This Interview Skills Course includes a FREE PDF Certificate. Lifetime access to this Interview Skills Course Instant access to this Interview Skills: Interview Skills Course Get FREE Tutor Support from Monday to Friday in this Interview Skills: Interview Skills Course ***Interview Skills Bundle Course Course 01: Interview Skills Course 02: Dealing With Difficult People Course 03: Level 4 Time Management Course [ Note: Free PDF certificate as soon as completing the Interview Skills course] Interview Skills Course Curriculum of Interview Skills Industry Experts Designed this Interview course into 2 detailed modules. Module 01: Preparing to Achieve Own Job Goals Module 02: Promoting Yourself and Preparing for a Job Interview --------------------- Assessment Method of Interview Skills After completing each module of the Interview Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Interview Skills After completing the MCQ/Assignment assessment for this Interview Skills course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Interview: Interview Skills The Interview Skills is ideal for anyone who wants to learn how to apply for the job they want. Requirements Interview: Interview Skills There are no specific requirements for this Interview Skills Course because it does not require any advanced knowledge or skills. Career path Interview: Interview Skills Certificates Certificate of completion Digital certificate - Included

Family Support Worker Training Learn new skills and expand your professional knowledge with our Family Support Worker course, which you can complete from the comfort of your own home at your own speed. The Family Support Worker Course has been skillfully created for you to complete through distance e-learning and achieve a professional certificate without ever leaving your house! The Family Support Worker will teach you the legislation that underlies many of family support workers' responsibilities and the interpersonal skills required to make a difference in this field. By the end of this course, you will master the skill set needed to assist all types of families in overcoming their problems. Enrol in our Family Support Worker Course today to gain access to high-quality training modules that will cover the important topics you need to thrive in your chosen field and help you get closer to your ideal career! Free Courses Course 01: Adults Support Worker Course 02: Level 6 Diploma in Health and Social Care Management Family Support Worker Online Learning Outcomes After completing theFamily Support Workercourse, you will be able to: Describe the fundamentals of a family support worker. Know the theoretical basis for family support. Know legislation, policy, and guidance. Help parents, children and young people with mental health problems. Identify the use of Alcohol and Other Drugs. Know comprehensive family assessment. Solve family issues. Help children and families dealing with divorce and separation. Describe the fundamentals of safeguarding. Explain the building blocks of healthy family relationships. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Family Support Worker course. Family Support Worker 2:47:00 1: Family Support Worker 2:47:00 PDF Who is this course for? Family Support Worker The Family Support Worker course is ideal for people who want to get a head start in this field or are aspiring professionals. Requirements Family Support Worker Training There are no specific requirements for this Family Support Worker course because it does not require any advanced knowledge or skills. Students who intend to enrol in thisFamily Support Workercourse must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Family Support Worker Training Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Professional Barista, Coffee Brewing and waiter Training With Restaurant Management Course Do you want to get into the waiter profession or enhance your waiter abilities? Our waiter training course will assist you in developing the knowledge and skills required to work as a waiter. The goal of the Waiter Training course is to provide participants with a solid understanding of the server. Sanitation, cleanliness, and food serving practices are covered in this Waiter Training course. This Waiter Training course is also excellent for improving your position, honing your communication abilities, and forging connections with customers. Additionally, this waiter training course will assist you in understanding food handling, waiter maintenance, and VIP service. The Waiter Training course encourages good problem-solving while dealing with difficult situations.Join our Waiter Training course to boost productivity and improve organization and effectiveness at work! Main Course: Waiter Training Course Free Courses included with Waiter Training: Waiter Training Course Waiter Traing Course offers free Barista & Coffee Making Course. Waiter Traing Course offers free Restaurant Management Course. Others offer Included with Waiter Training: Waiter Training course Free 03 PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Waiter Training: Waiter Training With Restaurant Management Course ] Professional Barista, Coffee Brewing, and waiter Training With a Restaurant Management Course Course Curriculum of Waiter Training Course Industry Experts designed this Waiter Training Course into 11 Detailed Modules. Assessment Method of Waiter Training: Waiter Training Online After completing each module of the waiter training: Waiter Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Waiter Training: Waiter Training Online After completing the MCQ/Assignment assessment for this waiter training: Waiter Training course, you will be entitled to a Certificate of Completion from the Training Tale. Who is this course for? Waiter Training: Waiter Training Online This waiter training: Waiter Training course is accessible to learners with no prior waiter experience. Requirements Waiter Training: Waiter Training Online Students who intend to enrol in this Waiter Training: Waiter Training Online course must meet the following requirements: Waiter Training: Good command of the English language Waiter Training: Must be vivacious and self-driven Waiter Training: Basic computer knowledge Waiter Training: A minimum of 16 years of age is required Career path Waiter Training: Waiter Training Online This Waiter Training: Waiter Training Online course will give UK citizens new chances in a variety of companies Certificates Certificate of completion Digital certificate - Included

Are you looking to enhance your Customer Service skills? If yes, then you have come to the right place. Our comprehensive course on Customer Service will assist you in producing the best possible outcome by mastering the Customer Service skills. The Customer Service course is for those who want to be successful. In the Customer Service course, you will learn the essential knowledge needed to become well versed in Customer Service. Our Customer Service course starts with the basics of Customer Service and gradually progresses towards advanced topics. Therefore, each lesson of this Customer Service course is intuitive and easy to understand. Why would you choose the Customer Service course from Compliance Central: Lifetime access to Customer Service course materials Full tutor support is available from Monday to Friday with the Customer Service course Learn Customer Service skills at your own pace from the comfort of your home Gain a complete understanding of Customer Service course Accessible, informative Customer Service learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Customer Service Study Customer Service in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Customer Service Course Customer Service Curriculum Breakdown of the Customer Service Course WHY Customer Service Is CRITICAL To Your Business! Good Isn't Good Enough! We Are ALL in the 'Helping Field' Providing 'Concierge' Level Of Service The 5 Tenets Of TQM How To Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ - Through Customer Retention How Much Is A Customer Worth? $$$ Do You Understand Your Customer? Dealing With Difficult Customers 'LEAP' Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! $$$ CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Service course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Service. It is also great for professionals who are already working in Customer Service and want to get promoted at work. Requirements To enrol in this Customer Service course, all you need is a basic understanding of the English Language and an internet connection. Career path The Customer Service course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Customer Service. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Public Speaking: Public Speaking Online Transform your communication prowess with our dynamic Public Speaking course. Dive deep into the Public Speaking program, mastering essential Public Speaking techniques and gaining invaluable Public Speaking knowledge. Enroll today to shine in any speaking scenario. Don't miss this opportunity to excel in Public Speaking. Unlock the power of effective communication with our Public Speaking course. Master essential Public Speaking skills, gain confidence, and captivate your audience. Enroll today to elevate your presentation abilities and become a skilled Public Speaking professional. Don't miss this opportunity to excel in Public Speaking. Elevate your confidence and communication skills with our Public Speaking course. Master essential techniques to excel in Public Speaking. Join us today to unlock the secrets of impactful Public Speaking and boost your career. Don't miss out on this chance to become a Public Speaking expert. Enroll now! Special Offers of this Public Speaking: Public Speaking Course This Public Speaking Course includes a FREE PDF Certificate. Lifetime access to this Public Speaking Course Instant access to this Public Speaking: Public Speaking Course Get FREE Tutor Support from Monday to Friday in this Public Speaking: Public Speaking Course Main Course: Public Speaking Free Courses: Course 01: Level 5 Personal Development Course 02: Dealing with Difficult People Course 03: Communication Skills [ Note: Free PDF certificate as soon as completing the Public Speaking: Public Speaking course] Public Speaking: Public Speaking Course Curriculum of Public Speaking Industry Experts Designed this Public Speaking: Public Speaking course into 05 detailed modules. Module 1: Introduction Module 2: Understanding Storytelling Module 3: Better Speech Module 4: Deliver your speech Module 5: Overcome your anxiety, and fear Assessment Method of Public Speaking After completing each module of the Public Speaking: Public Speaking Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Public Speaking After completing the MCQ/Assignment assessment for this Public Speaking: Public Speaking course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Public Speaking: Public Speaking This Public Speaking Course is suitable for anyone Requirements Public Speaking: Public Speaking Students who intend to enrol in this Public Speaking: Public Speaking course must meet the following requirements: Public Speaking: Good command of the English language Public Speaking: Must be vivacious and self-driven Public Speaking: Basic computer knowledge Public Speaking: A minimum of 16 years of age is required Career path Public Speaking: Public Speaking Certificates Digital Certificate Digital certificate - Included

Are you looking to enhance your Customer Service skills? If yes, then you have come to the right place. Our comprehensive course on Customer Service will assist you in producing the best possible outcome by mastering the Customer Service skills. The Customer Service course is for those who want to be successful. In the Customer Service course, you will learn the essential knowledge needed to become well versed in Customer Service. Our Customer Service course starts with the basics of Customer Service and gradually progresses towards advanced topics. Therefore, each lesson of this Customer Service course is intuitive and easy to understand. Why would you choose the Customer Service course from Compliance Central: Lifetime access to Customer Service course materials Full tutor support is available from Monday to Friday with the Customer Service course Learn Customer Service skills at your own pace from the comfort of your home Gain a complete understanding of Customer Service course Accessible, informative Customer Service learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Customer Service Study Customer Service in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Customer Service Course Customer Service Curriculum Breakdown of the Customer Service Course WHY Customer Service Is CRITICAL To Your Business! Good Isn't Good Enough! We Are ALL in the 'Helping Field' Providing 'Concierge' Level Of Service The 5 Tenets Of TQM How To Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ - Through Customer Retention How Much Is A Customer Worth? $$$ Do You Understand Your Customer? Dealing With Difficult Customers 'LEAP' Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! $$$ CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Service course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Service. It is also great for professionals who are already working in Customer Service and want to get promoted at work. Requirements To enrol in this Customer Service course, all you need is a basic understanding of the English Language and an internet connection. Career path The Customer Service course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Customer Service. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Self Esteem: Self Esteem And Self Confidence Empower yourself with our life-changing Self Esteem course. Dive deep into the Self Esteem program, mastering key Self Esteem principles and techniques. Enroll today to boost your confidence and gain invaluable Self Esteem knowledge and skills. Don't miss this opportunity to transform your life through our Self Esteem course. Join us now! Unlock your full potential with our transformative Self Esteem course. Dive deep into the Self Esteem program, mastering essential Self Esteem principles and techniques. Enroll today to boost your confidence and gain invaluable Self Esteem knowledge and skills. Don't miss this opportunity to elevate your self-esteem and achieve your goals. Special Offers of this Self Esteem Course This Self Esteem Course includes a FREE PDF Certificate. Lifetime access to this Self Esteem Course Instant access to this Self Esteem: Self Esteem Course Get FREE Tutor Support from Monday to Friday in this Self Esteem: Self Esteem Course Courses are included in this Self Esteem: Self Esteem Course Course 01: Self Esteem & Assertiveness Skill Course 02: Level 5 Negotiation Skills Course Course 03: Dealing With Difficult People Course 04: Level 4 Time Management Course 05: Level 2 Certificate in Employability Skills [ Note: Free PDF certificate will provide as soon as completing the Self Esteem: Self Esteem course ] Self Esteem: Self Esteem And Self Confidence Course Curriculum of Self Esteem: Self Esteem Course Module 01: Understanding Self Esteem Module 02: Understanding Assertiveness Module 03: Assertiveness in Communication Module 04: Assertiveness in Workplace Assessment Method of Self Esteem After completing each module of the Self Esteem: Self Esteem, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Self Esteem After completing the MCQ/Assignment assessment for this Self Esteem: Self Esteem, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Self Esteem: Self Esteem And Self Confidence This Self Esteem is ideal for anyone who wants to understand why Self Esteem skills are important, how to develop and improve them, and how to advance their career. Requirements Self Esteem: Self Esteem And Self Confidence Students who intend to enrol in this Self Esteem course must meet the following requirements: Self Esteem: Good command of the English language Self Esteem: Must be vivacious and self-driven Self Esteem: Basic computer knowledge Self Esteem: A minimum of 16 years of age is required Career path Self Esteem: Self Esteem And Self Confidence Certificates Certificate of completion Digital certificate - Included

Customer Service Training Course is Now The Most Demanding Course to Advance Your Career! Customer Service Course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Personal Finance. Our course starts with the basics of Customer Service training and gradually progresses towards advanced topics. Therefore, each lesson of this course is intuitive and easy to understand. Key Points You'll Learn: Customer service to create Super-fans who will buy more and recommend your business to their friends. Create a customer experience that delights clients and makes them feel like they're getting a great product. Earn more money from repeat customers and referrals. Turn even angry clients into loyal, long-term clients with amazing customer service. Engage your customers better. Give customers an experience that makes them love your service. So, stand out in the job market by completing the course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Customer Service training course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Curriculum Summary: Importance of Customer Service Customer Service Assistant Providing 'Concierge' Level Of Service The 5 Tenets Of Total Quality Management How To Boost Customer service Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money - Through Customer Retention Dealing With Difficult Customers Method of Assessment MCQ Based Passing Marks 60% Instant Assessment and Feedback Certification CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this course. Requirements To enrol in this course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Customer Service. Customer Service Trainer: £25,000 to £40,000 per year Customer Experience Specialist: £22,000 to £38,000 per year Training and Development Coordinator: £22,000 to £35,000 per year Customer Success Manager: £28,000 to £45,000 per year Call Center Training Supervisor: £28,000 to £40,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Tourism Management Online Would you like to increase your knowledge to start a successful business in your personal or professional life? Our tourism management course is designed to provide every up to date details about the travel and tourism industry. This extensive course on tourism management is separated into a number of modules that cover the subject's introduction to law, ethics, strategy, and many other topics. You can comprehend how the tourism management industries handle finances, sell their products, and employ technology. The tourism management course includes brief descriptions of Tourism Management, flight-related information, and location selection. This tourism management course includes lessons on managing challenges and dealing with disasters. Enrol in Our Tourism Management course if you want to learn more about the travel and tourism sector! Learning Outcomes of Tourism Management course After completing the Tourism Management course, the learner will be able to - Know more about the travel and tourism industry. Tourism Management helps to understand the accommodation sector. You can gain an in-depth knowledge of representatives from the Tourism Management course. Tourism Management describes how to execute tour management. Tourism Management explains how to manage tourism. You can learn more about tourism industry principles in this Tourism Management course. Tourism Management helps to understand its marketing and the rules and regulations of travel. Special Offers of this Tourism Management Course This Tourism Management Course includes a FREE PDF Certificate. Lifetime access to this Tourism Management Course Instant access to this Tourism Management Course Get FREE Tutor Support from Monday to Friday in this Tourism Management Course Main Course: Level 5 Diploma in Travel & Tourism Free Courses Course 01. Level 4 Time Management Course 02. Communication Skills Course Course 03. Event Management [ Note: Free PDF certificate as soon as completing the Tourism Management : Tourism Management course] Tourism Management Course Industry Experts Designed this Tourism Management course into 18 detailed modules. Assessment Method of Tourism Management After completing each module of the Tourism Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Tourism Management After completing the MCQ/Assignment assessment for this Tourism Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Tourism Management This Tourism Management : Tourism Management Course is ideal for anyone looking to begin or further an existing career in the Travel and Tourism sector. Requirements Tourism Management Course There are no specific requirements for Tourism Management : Tourism Management Course does not require any advanced knowledge or skills. Career path Tourism Management Course Certificates Certificate of completion Digital certificate - Included