639 Courses in Cardiff delivered Online

The Art of Persuasion Certification The art of persuasion is a difficult one to master but is an invaluable skill to possess. No one wants to be forced to use coercion or aggressive tactics to get their point across or to find common ground on an issue. Persuasion is based on reasoning and understanding rather than hostility or threats, making it the best way to convince your conversation partner that you are right or that your way of doing things is the preferred one. This course goes into detail about how you can develop your own persuasive skills. By practising these skills, you may find that you master the art of persuasion in very little time. We begin by discussing the way human behaviour is often motivated. Next, we move on to discuss Aristotle's persuasive techniques - ones that are still very relevant today. Finally, we leave you with the steps you should take to ensure that your argument is persuasive. These steps work well in both speech and the written word, making them ideal for essay writers and presenters alike. You Will Learn: The five main influencers of human behaviour and how you should respond to them The four modes of persuasion and how they can be applied today Information on how those persuasive techniques can be used for good or bad intentions How to use Monroe's Motivated Sequence to your advantage Benefits of Taking This Course: Learning how to become more persuasive in your everyday life without resorting to aggression Being able to participate in more productive conversations Understanding why people tend to display the habits they do Learning how to use simple persuasive techniques in your everyday speech Learning how to construct a persuasive argument in just a few simple steps

Diversity, Equity & Inclusion in The Project Economy 2020 has seen corporations and leaders around the world reflecting on what role they can play in building a more inclusive and equitable society. In that spirit, PMI leadership will take part in a keynote dialogue focused on addressing racial inequity. PMI President & CEO Sunil Prashara will lead a discussion with Otema Yirenkyi, PMI Vice President of Global Engagement, who leads the association's Diversity & Inclusion initiatives. Join us for a thought-provoking and wide-ranging conversation on how PMI is addressing the challenge of systemic racism - and how viewers can start conversations to lead change at their own organizations. Understand the importance of diverse project teams Learn about PMI's DE&I initiatives Understand how to start a conversation to lead change in your own organization

Discover the power of social sensitivity in the workplace, a vital skill that enables you to understand and respect your colleagues' emotions, needs, and perspectives. This course provides actionable insights on cultivating social sensitivity to boost communication, empathy, and collaboration within your team. Develop the skills to build strong relationships, resolve conflicts, and foster a more cohesive and productive work environment, ultimately leading to improved teamwork and overall workplace success. Learning Objectives Define how social sensitivity in the workplace determines a group's ability to reach their goals.;Implement practical strategies for improving social sensitivity within oneself and among team members to enhance overall team success.;Identify the three key factors associated with a group's collective intelligence including the role of social sensitivity, balanced participation in conversations, and gender diversity.

They often say, “Fake it until you make it.” But is this advice truly effective? Many of us have experienced the discomfort of being that person standing alone in the corner of a networking event, holding a cup of coffee, grappling with anxiety, and wondering how to break into a group conversation, all while questioning whether we are interesting enough to be heard. In this webinar, we will address the concept of Networking Anxiety and how to overcome negative beliefs and mindsets and we will also discuss key techniques to boost your confidence. Finally, we will explore how to develop effective networking skills such as starting conversations, active listening, and making memorable impressions. Join this webinar to gather some useful tips that will help you create meaningful connections.

Unlock the secrets of powerful communication with our masterclass on Mastering the Art of Hypnotic Language. Designed for therapists, coaches, leaders, and anyone interested in enhancing their influence, this course delves into the intricate techniques of hypnotic speech used to guide listeners into a receptive, trance-like state.

Bekah Legg, CEO of Restored, leads this webinar on how to raise our families with a culture of consent in a highly sexualised world.

How to Get in Front of Conflict Before it Gets in Front of You When the Marine Corps plots a critical incident on a timeline going from left to right, the conflict itself is referred to as 'bang.' What happens to the right of that on the timeline is where the fighting begins; where you WANT to be is on the left - where preparation and enhanced observation skills can combine to help prevent the conflict from occurring. As project professionals, our trenches look a little different than those of the Marines, but our conflict timelines-and the skillsets that can get us in front of workplace conflict-are strikingly similar. In this presentation, we will explore many facets of conflict, including which types to stimulate and which types to minimize in order to keep your teams innovating and collaborating. Drawing on her experience working in conflict and post-conflict zones, Christa will provide insight into: recognizing physiological cues of discomfort; anticipating interpersonal conflict before it occurs; de-escalating emotional situations; mastering difficult conversations; and mediating interpersonal conflict to create a positive outcome. Translating critical scientific findings from an elite Marine Corps training program into the language of projects, she will share tools and techniques aimed to keep you and your projects well to the 'left of bang.'

Embark on a transformative journey to become a qualified MHFAider®. Master your skills and learn how to spot and support people with mental health issues and make a difference whether at work, volunteering, or in your community.

Telephone Etiquette Certification Talking on the phone is an unavoidable aspect of working life. Regardless of your position, there is a good chance that you spend at least part of your day on the phone. Those who work in frontline positions, such as receptionists and customer service staff, may find that they spend a significant amount of time dealing with customers and clients over the phone. As a result, understanding proper phone etiquette is a vital part of any job. This course goes into detail regarding proper telephone etiquette, including an explanation as to why it is such an important skill to master. We begin by giving you the basics behind taking phone calls at work, including the tone that you should strive to use and a few tips on how to achieve it. Next, we discuss the crucial communication skills that you must master in order to always have successful telephone conversations. Without learning these communication skills, your callers may feel disrespected and may seek out similar services or products from a competitor. Finally, we discuss difficult calls. Despite you being polite, they are an unavoidable aspect of most frontline positions. Learning a few essential skills can help you diffuse such a tough situation. You Will Learn: The role that the telephone plays in the modern workplace, and why telephone etiquette is still important How to prepare your 'telephone voice', so that your callers can take you seriously, while also feeling respected The importance of an informative greeting What not to say when you are on the phone The five key aspects of active listening Benefits of Taking this Course Being more confident when you or your frontline staff answer the phone Learning how to make your customers feel welcome at your company from their first point of contact Learning the three steps involved in dealing with a difficult caller Understanding the importance of empathy Learning tips and tricks on how to make any call easier

Online group class (between 4 and 8 participants). - Duration of the course is 8 weeks, 1.5h/week, so a total of 12h. - Classes are held on Thursdays between 6.30-8pm. - All materials are included in the price of the course. - A 30-min online catch-up session is also included in the price of your course, so if you miss a class you can schedule this with your teacher to go over the content that was covered and ensure you stay on track. - The price of the full 12h course if £160, which works out as £13/h. This course is right for you if... - You have zero or very little knowledge of Spanish (yes, even if you can order a drink or two and ask for the bill!) - You can say and understand some words in Spanish but can't really string a sentence together. - You would like to learn enough Spanish to have basic conversations while on holiday and be able to go to a restaurant or visit a place without worrying that they won't speak English. - You feel that you should 'make an effort' to learn Spanish since you travel to Spain so often you could be fluent by now. Please bear in mind that this is a practical course and you will be required to spend most of the classes practicing the vocabulary and structures we learn and therefore, speaking in Spanish!