861 Courses in Cardiff delivered Online

11 in 1 "Communication Skills" Bundle only at £53 Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Communication Skills bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Communication Skills bundle will help you stay ahead of the pack. Throughout the Communication Skills programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Communication Skills course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Business Intelligence Bundle Consists of the following Premium courses: Course 01: Effective Communication Skills Diploma Course 02: Public Speaking and Presentation Skill Course Course 03: Interpersonal Skills in Management Course 04: Assertiveness and Self Confidence Development Course 05: Level 3- Public Relation Course Course 06: Facilities Management Level 3 Course 07: Cross-Cultural Awareness Training Course 08: Leadership & Management Diploma Course 09: Motivation Skills Course 10: Resilience Masterclass Course 11: Emotional Intelligence and Human Behaviour Enrol now in Communication Skills to advance your career, and use the premium study materials from Apex Learning. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Communication Skills expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum of Bundle Course 01: Effective Communication Skills Diploma Module 01: Business Communication Identifying Basic Communication Techniques Formal and Informal Communication Module 02: Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication Understanding Body Language Making Effective Presentations Fundamentals of Productive Meetings Module 03: Written Communication Written Communication Module 04: Electronic Communication Electronic Communication Module 05: Communicating with Graphic Creating Graphics for Business Communication Communicating Static Information Communicating Dynamic Information Module 06: Effectively Working for Your Boss Representing Your Boss and Company Communicating Your Boss's Decisions Supporting Your Boss and Colleagues Building a Partnership with Your Boss Course 02: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Bonus Course 03: Interpersonal Skills in Management Module 01: What are Soft Skills? Module 02: Communication Module 03: Teamwork Module 04: Problem-Solving Module 05: Time Management Module 06: Attitude and Work Ethic Module 07: Adaptability/Flexibility Module 08: Self-Confidence (Owning It) Module 09: Ability to Learn From Module 10: Networking Module 11: Employee Relations Module 12: Motivation and Counselling Course 04: Assertiveness and Self Confidence Development Self Confidence Introduction Ways to Find Yourself Positive Mindset vs Negative Mindset Do it, Feel it and Achieve it Believe it and Achieve it ESTEEM SELF ANALYSIS STILL STRUGGLING TO FIND AND TO BE CONFIDENT Course 05: Level 3- Public Relation Course Introduction to Public Relations Concepts of Public Relations Management and Organisation of Public Relations Public Relations Tactics and Research Major Fields of Public Relations Practice Part I Major Fields of Public Relations Practice Part II Social Media and PR Crisis management Ethics & Professionalism in Public Relations Course 06: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 07: Cross-Cultural Awareness Training Module 1: Introduction to Cross-Cultural Awareness Module 2: Cross-Cultural Communication Module 3: Corporate Cross-Cultural Awareness Module 4: Cross-Cultural Design Module 5: Cross-Cultural Competency Module 6: Cultural Values Module 7: Working with and Managing a Culturally Diverse Team Course 08: Leadership & Management Diploma Understanding Management and Leadership Leadership Theories Improving Management and Leadership Performance High Performance Teams Motivating Employees Organisational Skills Talent Management Succession Planning Business Process Management Communication Skills Negotiation Techniques Managing Meetings and Giving Feedback Managing Change Time Management Stress Management Emotional Intelligence in Leadership Managing Conflict Dealing with Office Politics Risk Management Corporate Responsibility and Ethics Course 09: Motivation Skills Introduction Motivational Skills Motivational Strategies Conclusion Course 10: Resilience Masterclass Module 01: 3 Reasons Therapy May Help Boost Your Resilience Module 02: 3 Signs That You Are Resilient Module 03: 3 Ways to Boost Your Child's Resilience Module 04: 4 Myths about Resilience to Stop Believing Today Module 05: 4 Reasons Why Resilience Matters in the Workplace Module 06: Become Resilient With the Seven Cs of Resilience Module 07: Top 5 Attributes Of Resilient People Module 08: Top 5 Benefits of Resilience Module 09: Top 5 Ways to Boost Resilience to Overcome Adversity in Life Module 10: What is Resilience? Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Communication Skills bundle. Requirements This Communication Skills course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Effective Communication Skills Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Conveyancing will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate skills for your next promotion, this course will help you keep ahead of the pack. The course incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Further, this course will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in this job sector. Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the course, you can equip yourself with the essentials to keep you afloat in the competition. Along with this Conveyancing course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 01: Conveyancing- Online Diploma Course Course 02: Paralegal Course 03: Property Law and Legislation Course 04: Understanding Wills and Probate Laws - Level 2 Course 05: Contract Manager Diploma Course 06: Estate Agent & Property Management Course 07: Construction Industry Scheme (CIS) Course 08: Document Control Course 09: GDPR Data Protection Level 5 Course 10: Customer Service Training Complete Diploma Course 11: Effective Communication Skills Diploma So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Conveyancing Training expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum : Course 01: Conveyancing- Online Diploma Course Introduction Key Conveyancing Fundamentals Property Law & Conveyancing Practice Land Registry Updates and Law Law of Contract Landlord and Tenant Standard Transactions Understanding Accounting Procedures Preparing Legal Documents Taxation Issues for Conveyancers Course 02: Paralegal Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 03: Property Law and Legislation Introduction to Property Law Land Law Principles- Rights and Interests Registered and Unregistered Land Ownership and Possession of the Property Co-Ownership in Property Leases and Bailment Property Law: License The Mortgage Law Insurance for Property Maintenance Proprietary Estoppel (Property Rights) Security Interests in Property Course 04: Understanding Wills and Probate Laws - Level 2 An Introduction to Estate and Wills Making a Will Trusts and Dispositions Intestacy Probate Correcting Errors in a Will Revocation of Wills Power of Attorney Course 05: Contract Manager Diploma Introduction to Contract Management Classification of Contracts Contract Lifecycle - Understanding The Stages Principles of English Contract Law Contract Management Plan & Efficiency Contract Manager's Roles, Responsibilities & Career Opportunities Risks, Disputes & Supplier Relation In Contract Management Negotiation, Variation & Changes in Contract Management Contract Management Process Evaluation & KPI Contract Review, Challenges and Future Course 06: Estate Agent & Property Management **Estate Agent** Estate Agent: An Introduction Different Types of Estate Agents Getting Started on the Job Listing Property: Finding the Sellers Valuation Process Negotiating as Estate Agent Selling Property: Finding the Buyers Letting Property Technology for Estate Agents Regulation of Estate Agents **Property Management** Introduction to Property Management The Role and Responsibilities of a Property Manager Listing Properties and Marketing The Letting Process and Tenancy Agreement The Property Management Process Keeping Tenants Long Term Regulations of Property Management Changes in the UK Property Market: An Opportunity Course 07: Construction Industry Scheme (CIS) Construction Industry Scheme (CIS) Coverage of the Scheme Contractors and Registration for the Scheme Verification Process The CIS Returns Record Keeping and CIS Certificates Penalties Involved in CIS Miscellaneous Information Course 08: Document Control Introduction to Document Control Principles of Document Control and Elements of Document Control Environment Document Control Lifecycle Document Control Strategies and Instruments Document Management Quality Assurance and Controlling Quality of Documents Project Document Control Electronic Document Management Systems and Soft Copy Documentation Course 09: GDPR Data Protection Level 5 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 10: Customer Service Training Complete Diploma Who We Are and What We Do Establishing Your Attitude Identifying and Addressing Customer Needs Generating Return Business In-Person Customer Service Giving Customer Service over the Phone Providing Electronic Customer Service Recovering Difficult Customers Understanding When to Escalate Course 11: Effective Communication Skills Diploma Business Communication Verbal and Non-verbal Communication Written Communication Electronic Communication Communicating with Graphic Effectively Working for Your Boss CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Conveyancing Training bundle. Requirements This Conveyancing Training course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Conveyancing- Online Diploma Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost

This training program is designed to support individuals interested in becoming Call Center Agents and introduces the skills that will make anyone stand out from the crowd. In this course, you will have a better understanding of the ways to listen, be heard, and manage relationships with sales prospects successfully. Discover a range of topics explaining telephone etiquette, essential tools and techniques to build rapport with customers, types of questions required to ask, setting goals, key steps that enable to avoid critical mistake while speaking. In addition, you will master to communicate effectively with the customers, learn suitable ways of greetings, transferring calls and closing a conversation. In just 5 hours 40 Minutes you will: Develop the right attitude required to become an excellent Call Center Agent Become a skilled communicator and manage difficult or hostile customers Meet the needs of your customers and overcome the obstacles to your succeed Have a better understanding of the value of call center based customer service Excel in career direction as a Call Center Agent/Call Center Representative Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Level 1 Certificate in Call Center Training is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. This qualification is ideal for: Customer Service Agents Managers Assistant Managers Call Center Executives Customer Service Representatives Customer Support Associates Freshers Course Content Call Center Training Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:15:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 00:15:00 Module Eight - Bench marking 00:20:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 00:20:00 Module Eleven - Closing 00:30:00 Module Twelve - Wrapping Up 00:15:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Are you aware of the importance of communication and its usage to customer relations dealings? Do you want to know how to improve yourself to be able to communicate well with your cients? If yes, then you should take an initiative to be able to develop your communicate techniques to be able to communicate well with your customers. Description: When you in a customer relations line of job, you will find at first that handling a difficult customer may seem like a worthless job and does not need so much. However, it does but fortunately, you can develop skills to be able to adapt the challenges that difficult customers pose. This course will be able to help you extend your communication skills to handling difficult people and situations throughout your daily life. Moreover, improving the focus of your thoughts and feelings, stress management, and the way you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication that can affect their customer relations dealing People who are interested in learning more about communication Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Customer Relations & Dealing Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Customer Relations & Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Relations & Dealing Course 00:20:00 Final Exam Final Exam- Customer Relations & Dealing Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Keep your Customers happy by learning how to interact with them Any business benefits from good customer relations, whether a large corporation or a mom and pop shop. Customer relations, or customer service, refers to the way a business communicates and interacts with the public to gain and retain customers. Graduate Diploma in Customer Service Skills is necessary for a business to cultivate good customer relations to attract and keep a loyal base of customers. Some companies hire consultants to advise them how to develop stellar customer relations. Customer relations is key to understanding consumer motivation. Without assessing customer relations, it's difficult for a company to know how visible it is in terms of its client base. It's also hard to figure out how to grow the company without understanding the relationships it has with current customers. Get this Advanced diploma and boost your customer service skills. Complete all the units and get the knowledge to be a competent customer care provider and earn all the plaudits that you deserve. Course Highlights Graduate Diploma in Customer Service Skills is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Graduate Diploma in Customer Service Skills into 20 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 21 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Graduate Diploma in Customer Service Skills Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Graduate Diploma in Customer Service Skills is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Graduate Diploma in Customer Service Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Graduate Diploma in Customer Service Skills - Updated Version Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations FREE 00:07:00 Providing Excellent Customer Service 00:06:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Graduate Diploma in Customer Service Skills - Old Version Module One - Getting Started FREE 00:30:00 Module Two - Who We Are and What We Do FREE 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Activities 00:00:00 Mock Exam Mock Exam- Graduate Diploma in Customer Service Skills 00:20:00 Final Exam Final Exam- Graduate Diploma in Customer Service Skills 00:20:00

Overview Learn how to sell products and services using solid arguments when dealing with prospective clients, by enrolling in our Sales Diploma. This course provides you with a deep insight into the sales process and dynamics to efficiently close more deals and meet sales goals. The training allows you to learn some new ways of selling products and services you were unaware of. After your successful completion, you will be equipped with strongly developed skills to diagnose sales, prescribe solutions, generate leads, prepare weekly and monthly reports and more. Gain the expertise to meet prospects, make product demonstrations and negotiate contracts to promote your business's goodwill. How will I get my certificate? At the end of the course there will be an online MCQ test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Sales Diploma. It is available to all students, of all academic backgrounds. Requirements Our Sales Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 16 sections • 55 lectures • 03:36:00 total length •Attitude: 00:01:00 •Values: 00:03:00 •Beliefs: 00:02:00 •How to Change Beliefs: 00:04:00 •Goals: 00:06:00 •Focus: 00:02:00 •The Extra Mile: 00:03:00 • Team Player Types: 00:30:00 •Accentuate the Positive: 00:03:00 •Be a Winner!: 00:02:00 •Pre-call Research: 00:02:00 •Gaining Appointments: 00:04:00 •Pre-call Planning1: 00:04:00 •Route Planning: 00:04:00 •Prioritizing your Time: 00:02:00 •Controlling the Controlable: 00:03:00 •Know your Products: 00:03:00 •Features and Benefits: 00:03:00 •Customer Perception: 00:02:00 •Beginning Sales Calls: 00:03:00 •Listening Skills Part 1: 00:07:00 •Listening Skills Part 2: 00:05:00 •Uncovering Needs: 00:05:00 •Closing a Sales Call: 00:04:00 •Post Call Analysi: 00:05:00 •Follow Up Actions: 00:02:00 •Onwards: 00:01:00 •Final Thoughts: 00:01:00 •The Number One Universal Killer Question in Selling: 00:03:00 •The Importance of Establishing the Clients Expectations: 00:02:00 •How to Close the Sale Without Sounding like a Salesman: 00:04:00 •People Buy Emotionally and Justify Logically. What to Do About It: 00:04:00 •Don't Assume You Know the Buyer's Priorities: 00:05:00 •How to Unearth the Buyer's Strategic Needs: 00:03:00 •The Importance of Implications: 00:04:00 •Being Prepared for Objections: 00:04:00 •The Most Common Objections and How to Handle Them: 00:04:00 •How to Get People to Choose What You Want Them To: 00:04:00 •What Buyers Say and What They Really Mean: 00:03:00 •What Does Value For Money Really Mean?: 00:03:00 •Five Proven Techniques to Save Money and Make Money: 00:04:00 •The Words: 'Typically', 'Realistically', 'Currently', 'Given' and 'Yet': 00:02:00 •Justifying Your Price - the Power of One: 00:04:00 •The Final 'Killer Questions' That Allow You to Negotiate More Successfully: 00:04:00 •The Real Meaning of 'Win-Win': 00:04:00 •The Rules for Discounting: 00:03:00 •How to Hold a High Price: 00:04:00 •How to Increase Average Order: 00:03:00 •The Compromise Effect: 00:03:00 •All You Need to Know About Time Management: 00:03:00 •Recognising the Moment That Matters and the Role of 'Enough': 00:06:00 •What to Do When It Starts Going Wrong: 00:05:00 •How to Understand Other People - Can You Clarify?: 00:04:00 •How to Build Your Reputation and Getting Your Client to Feel Indebted to You: 00:04:00 •Selling in the Long Term and Being Recommended: 00:04:00

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

The How to Develop Gravitas: Be the Voice of Wisdom & Influence is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This How to Develop Gravitas: Be the Voice of Wisdom & Influence consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Introduction: What is this gravitas thing? And so what? Introduction How to Develop Gravitas 00:02:00 What is Gravitas? 00:01:00 Step 1: How to Think - If you want people to listen, you substance The Importance of Attitude 00:05:00 The Need for Knowledge 00:03:00 The Role of Reliability 00:02:00 Step 2: How to Look - Fake it 'til you Become it. Stand and Move with Impact Presence: Space & Pace 00:05:00 Posture: Square & Upright 00:04:00 Poise: Stillness & Calm 00:05:00 Polish: Style & Presentation 00:03:00 Step 3: How to Act: Be the Person People want to Trust The Right Motivation 00:02:00 Projecting Confidence 00:04:00 Pay Attention 00:04:00 Step 4: What to Say: Understand the things people want to listen to. Structure your Speaking 00:02:00 Simplify the Subject 00:02:00 Stick to Significance 00:01:00 Select, Synthesise, Summarise 00:04:00 Step 5: How to Say it: Your Words will Matter when You Choose them with Care Say it with Questions 00:03:00 Voice of Authority 00:05:00 Choose your Vocabulary 00:03:00 Pace of Delivery 00:02:00 Silence 00:02:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Growth Mindset Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Growth Mindset Training course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Growth Mindset Training course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Growth Mindset Training course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Section 01: Introduction & First Concepts Introduction 00:02:00 Awareness and Planning Is Key 00:06:00 Section 02: Investing In Yourself Investing Is Your Physical Health 00:06:00 Investing Is Your Mental Health 00:08:00 Section 03: Attitudes for Success Letting Go of Negativity 00:09:00 Adopting the Attitude of a Winner 00:09:00 Build People Up - Not Down 00:02:00 Embracing Positivity 00:04:00 Section 04: Personal Growth Strategies Being Yourself 00:03:00 Finding Your Place and Purpose 00:03:00 Dedicating Time to What Matter Most 00:05:00 Section 05: Final Thoughts & Ideas Final Thoughts & Ideas 00:04:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Course Description Freelance writing is the practice of writing for money, in its simplest state. Freelance writers produce whatever written text is needed by their clientele, generally at home in their own office, for money. If you want to be freelance writer or want to get the success keys, you are welcome to join Freelance Writing Course. You will gain the skills necessary to thrive in the freelance writing world. Learn the secret self-promotion tactics of a seasoned freelancer quickly. Feel motivated and full of self-belief in a new home based career. You will learn everything you need to know about magazine article and travel writing, ghost writing, genre fiction writing, nonfiction book writing, children's book writing, to effective copy writing, and much more. What's In the Course? Discover why I am the right teacher for you. Indeed, I may be the ONLY writing teacher out there who has actually made a good living from writing. Most teachers either live in dusty classrooms teaching theory, or are so called 'gurus' who have no real world experience and yet spout even more theory from behind a blog or a flashy website. Not me, I'm the real deal. I've been making a living from freelance writing for over 25 years, online and offline - so I know how it's done, how it works, and how to make a shed-load of money doing it. Let me show you the best attributes to develop to make your new career a certainty. Talk to me about your problems within the course and let me help you gain the right mindset, attitude, and motivation. I'll be candid and assist you as much as is humanly possible. Plus, I'll be upfront about the money you can make, which is sometimes a lot more than you'd think! The key to making freelance writing work is to create multiple streams of income, so that you're getting a constant flow of money coming in from all kinds of writing work: magazine articles, travel writing, ghosting writing, editing jobs, writing fiction and nonfiction, getting published by the trade AND/OR self publishing certain things. The trick is to diversify and not rely totally on just one form of income. I'll explain fully how that is done effectively at the beginning of the course. Many new writers don't fully appreciate how to run a lucrative business. Basically writing for a living is a business too - and you need to approach it like one. In one crucial set of videos I explain how to plan and strategize your success and use priorities and measurement of your activities to maximize your earning potential. Plus tips on how to reduce your taxes and properly manage your finances. Writing success is about managing your activities - daily - and responding to feedback. My course ensures you don't get caught in a rut and that you respond quickly to the demands that writing for a living will engender. Included are downloadable activity sheets that will help you identify the best paying jobs. More than any other freelance business, you are a product of your own destiny when it comes to writing. You decide on what you want. You decide what you want to do with your time. You are the master of your universe - and you reap the rewards of true independence. During the course I explain how your mindset is your best friend, your best asset, and your key to true success. It's what is in your heart that matters - and I explain why. After this master class in self management I then go on introduce the concept of Practical Cash Creation. This detailed module explains the reality of writing for a living and what it means, how it can impact your life and those around you, how making money changes your life - and your partner's - all for the good. There are more downloadable income to activity schedules and spreadsheets in these modules to help you chart your progress and track your journey to success. Finally we reach the actual meat and potatoes of the course - actual money making activities explained in detail: how actual cash is generated from a myriad of sources. The information in these videos will literally blow you away. Never in one place have so many secrets been laid bare, especially about an industry normally shrouded in secrecy. Now it's no longer necessary for you to learn the hard way - all by yourself and over a long period of time (years!) because I have done all that FOR YOU. All the information you need is here. All the right tips and tactics that work are ALL HERE. Just for you. Writing for Magazines is traditionally seen as the freelancers main income source and the subject receives its full attention from me. The fact is, magazine articles may only make up a small part of your overall income but everything you learn about pitching for work will help sharpen your freelance writing skills. In this series of lectures I help you with Sample Query letters, assistance choosing topics that can't fail to have an editor salivating and a market listing to die for. Non Fiction Writing is covered in a series of SEVEN videos that show you how to construct sure-fire submissions to publishers on all kinds of books: science, fashion, history, whatever you like. You see the thing is that you don't have to write entire books to get paid to write them. Better to pitch nonfiction ideas to publishers FIRST and then let them commission you to write them. This is how true professionals work - and I show you the exact method by which you can compete and win with ease. Again I include an up to the minute listing of nonfiction publishers who are desperate for new book ideas from you. Writing Genre Fiction for big money is the dream of almost all new authors. But how is this achieved? Look no further. Over EIGHT info packed videos and FOUR full-length e-books, I explain how to write effective romance, thrillers, fantasy, horror, science fiction and cross-genre fiction for the modern marketplace, whether you're targeting traditional publishers or you want to self publish on Amazon. This module alone is worth far more than the super low price I'm asking for this extraordinary course. You won't believe what you get! Writing for Children is another favorite choice among new authors who sense there is much money to be made from spinning short tales for kids. It is true that the children's market is huge and lucrative but, do you really have what it takes to be a winner in this field? This special SEVEN part lecture series will put you on the right track. Compiled with the help of a multi-published children's author, this section alone is super valuable to any writer's career. Includes great instruction on technique and comprehensive market listing of children's book publishers Writing for the Corporate World has always been a great fallback for me. If ever there's a market that's always hungry, it's the business world. But many people misunderstand how most companies go about attracting freelance writers... because mostly they don't. We writers often have to make the first move. This section gives you the foolproof strategy I have always used to get business work. It's quick, easy, and costs nothing - but the pay is out of this world! Learn the one trick I present in this eye-popping SIX part section and you'll always be wealthy! Travel Writing - the dream ticket. What could be more exotic and glamorous? Writing travel articles is a bit like being James Bond without the gun! But what do travel magazines really want? What do travel book publishers need? In this wonderful new section I give you the facts. Everything you need to know about writing compelling articles, plus advice on how to get holiday gigs, and how best to do research on location and take photos that will become your way into the big time! Includes a complete list of travel writing publishers and high paying magazine markets. Becoming a Ghost Writer is about getting it all: money without the hassle of being a touring author. Honestly, if you're looking for sure-fire income, there is never a shortage of people looking for ghost writers. And it's incredibly well paid. Your biggest hurdle is finding the right kind of clients, by which I mean the PAYING ones. Only one in ten ghost writing clients want to pay you - even though they will lie and tell you they'll pay you later, which they often won't. This section is all about using business skills to attract paying clients, how to construct ghost writing contracts and how to do a great job quickly AND get paid UPFRONT. Getting Rich as a Copywriter is an ambition like no other. As we speak it is possible to spend up to $2000 on a copywriting course ALONE. But here, within Secrets of a Freelance Writer, over EIGHT packed lectures, you get every piece of information on copywriting you'll ever need. Don't waste your money on hack copywriters who have to sell their overpriced courses to make their mortgage payments. Find out everything you need to know from me, a freelancer - and a nice guy - who has used advanced copywriting skills to build a million dollar empire over the last decade and a half. Get in the know - and quickly! Self Publishing Online is now a necessary skill for all new writers. You simply can't survive as a credible author these days without having an online presence and a means by which to sell you own books. Many traditional authors are making the switch to digital author simply because the royalties publishers pay are too low. Amazon pays 70% to 90%. Traditional publisher pay 10%. It's easy to see why the majority of new authors now CHOOSE self publishing over the long and often disappointing slog of getting an agent then a literary deal where you'll end up barely able to pay the rent and bills. Learn how to self publish online like a professional and watch the money come rolling in! What are you waiting for? Offline Self-Publishing too is still a valid way of making cash quickly - if you know how to do it properly. There are many pitfalls to vanity publishing and you don't want to do that. But if you're a teacher, a coach, or a speaker then publishing your own book in a limited POD run to can be earning money you would normally be leaving on the table. In this four part section, let me show you the best advice for self publishing offline in this digital age. Includes downloadable resources. Grants and Funding for Writers. Did you know there are individuals, government departments, and corporations who regularly give money to authors, writers and poets? Getting grants and funding can be a useful tool to helping your bank balance and your kudos rating but many artists struggle over where and how to begin with this minefield of possibilities. This special section takes the mystery out of getting grants and applying for art funding. Helping Other Writers is one major key to getting wealthy as an author. As the number of wordsmiths taking themselves seriously these days, the larger the market grows for people who need help, help only YOU can give. You may not have considered this as a market before. You may not have thought yourself good enough. No matter. This unique look at cash creation shows you, over TEN fact filled lectures exactly how to make a great living simply helping other writers to succeed. And it's easy to attract the work and keep getting gigs for as long as you like! Self Promotion is necessary but need not be hard. Many writers don't want to promote themselves and then are overwhelmed by all the possibilities, many of which are a waste of time. Let me show you the best ways to promote yourself - the ones that work - so you can save time and get on with what really matters: the writing. Over this extraordinary FIVE part section - the likes of which you've never seen - I'll give you the lowdown on promotion tactics that make money and make sure you benefit from your new career. In the Conclusion, we look at maintaining a freelance career, which is all about combining self belief and proper business practice with writing. The fact is you don't need to be the best writer in the world to make a living as an author, a copywriter, a ghost writer or even a magazine article writer. Your enthusiasm and your dedication will take you a lot further than your talent. Freelance Writing is a dream job where you are rich, independent and FREE. Come join me. Let me show you how it's done! As well as giving all the information about writing for a living you could ever need, this unique course presents a step-by-step, motivational program for personal writing success, whatever your level of expertise. All you need is your enthusiasm and a willingness to learn and you will begin a new life of independence and freedom within days of taking this fun and insightful study aid. GO FOR IT! Join me now. Introduction to Freelance Writing Am I The Right Teacher For You? You Betcha! FREE 00:01:00 What You Need To Succeed FREE 00:02:00 Your Key is Your Attitude FREE 00:02:00 How Much Money Are We Talking Here? FREE 00:01:00 Creating Multiple Streams of Income The Main Point of This Course 00:02:00 Strategy and Measurement 00:02:00 Setting Your Priorities 00:02:00 Mindset of the Freelancer Mindset 00:02:00 Heart of Gold, Pot of Gold 00:02:00 Acquiring The Very Best Attitude 00:02:00 Practical Cash Creation Practical Cash Creation 00:01:00 The Reality of Writing for a Living 00:02:00 Activity To Income Schedule 00:00:00 Your Daily Writing Activities 00:00:00 Tracking Your income Tracking Your Income ONE 00:02:00 Tracking Your Income TWO 00:01:00 Income Tracking Sheet 00:00:00 Freelancer Spreadsheet Template 00:00:00 Writing For Magazines Writing For Magazines 00:02:00 Choosing Topics For Magazine Articles 00:01:00 Markets for Nonfiction Articles 00:00:00 Sample Magazine Query Letter 00:00:00 Writing Non Fiction For Publication and Sale Writing Non Fiction for Profit ONE 00:02:00 Writing Non Fiction For Profit TWO 00:02:00 Writing Non Fiction For Profit THREE 00:01:00 Writing Non Fiction For Profit FOUR 00:02:00 Writing Non Fiction For Profit FIVE 00:02:00 Writing Non Fiction For Profit SIX 00:02:00 Writing Non Fiction For Profit SEVEN 00:02:00 Writing Genre Fiction For Money and Kudos Introduction to Writing Genre Fiction 00:02:00 Writing Genre Fiction TWO 00:02:00 Writing Genre Fiction THREE - Romance 00:03:00 Writing Genre Fiction FOUR - Thrillers 00:01:00 Writing Genre Fiction FIVE - Science Fiction 00:01:00 Writing Genre Fiction SIX - Horror 00:02:00 Writing Genre Fiction SEVEN - Fantasy 00:01:00 Writing Genre Fiction EIGHT - Cross Genre 00:01:00 Writing For Children Writing for Children ONE 00:01:00 Writing for Children TWO 00:02:00 Writing for Children THREE 00:02:00 Writing for Children FOUR 00:02:00 Writing for Children FIVE 00:02:00 Writing for Children SIX 00:02:00 Writing for Children SEVEN 00:02:00 Marketing Listing of Children Book Publishers 00:00:00 Writing for Corporate Companies Writing for Business ONE 00:01:00 Writing for Business TWO 00:02:00 Writing for Business THREE 00:02:00 Writing for Business FOUR 00:02:00 Writing for Business FIVE 00:02:00 Writing for Business SIX 00:02:00 Travel Writing Travel Writing ONE 00:02:00 Travel Writing TWO 00:02:00 Travel Writing THREE 00:02:00 Travel Writing FOUR 00:02:00 Travel Writing FIVE 00:01:00 Travel Writing SIX 00:01:00 Travel Writing Publishers 00:00:00 Ghost Writing Ghost Writing ONE 00:02:00 Ghost Writing TWO 00:02:00 Ghost Writing THREE 00:02:00 Ghost Writing FOUR 00:01:00 Ghost Writing FIVE 00:02:00 Ghost Writing Resources 00:00:00 The Art of Writing Ad Copy The Art of Writing Copy ONE 00:02:00 The Art of Writing Copy TWO 00:02:00 The Art of Writing Copy THREE 00:02:00 The Art of Writing Copy FOUR 00:02:00 The Art of Writing Copy FIVE 00:02:00 The Art of Writing Copy SIX 00:02:00 The Art of Writing Copy SEVEN 00:02:00 The Art of Writing Copy EIGHT 00:02:00 Self Publishing Online Self Publishing Online ONE 00:02:00 Self Publishing Online TWO 00:02:00 Self Publishing Online THREE 00:01:00 Self Publishing Online FOUR 00:02:00 Self Publishing Online FIVE 00:02:00 Self Publishing Online SIX 00:02:00 Self Publishing Online SEVEN 00:01:00 Self Publishing Offline Offline Publishing Advice ONE 00:02:00 Offline Publishing Advice TWO 00:02:00 Offline Publishing Advice THREE 00:02:00 Offline Publishing Advice FOUR 00:02:00 Offline Publishing Resources 00:00:00 Grants and Funding for Writers Grants and Funding ONE 00:02:00 Grants and Funding TWO 00:01:00 Grants and Funding THREE 00:02:00 Grants Currently Available to Writers 00:00:00 Getting Wealthy by Helping Other Writers Helping Other Writers ONE 00:01:00 Helping Other Writers TWO 00:02:00 Helping Other Writers THREE 00:02:00 Helping Other Writers FOUR 00:02:00 Helping Other Writers FIVE 00:02:00 Helping Other Writers Six 00:01:00 Helping Other Writers SEVEN 00:01:00 Helping Other Writers EIGHT 00:02:00 Helping Other Writers NINE 00:01:00 Helping Other Writers TEN 00:00:00 Self Promotion Self Promotion Advice ONE 00:02:00 Self Promotion Advice TWO 00:01:00 Self Promotion Advice THREE 00:02:00 Self Promotion Advice FOUR 00:01:00 Self Promotion Advice FIVE 00:02:00 Self Belief and Your Career The End of the Course 00:01:00 Self Publishing - AGAIN 00:02:00 Maintaining a Freelance Career 00:02:00 Self Belief 00:02:00 Useful Websites for Self Publishing 00:00:00