51990 Courses in Cardiff delivered Online

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Motorsport is as much a business as it is a sport. Our new master’s programme will provide students with a broad range of modules which examine the national and international aspects of the industry from a commercial perspective. From governance, structure and international sports law, through to the importance and interdependence of commercial rights holders, promoters, manufacturer, teams, sponsors and the role played by the media, this course is aimed at enhancing the professional and career prospects of those with an aspiration of working within this exciting and challenging global industry. Our programme will help you to develop as professionals with a strong grounding in ethics and a clear sense of how motorsport relates to various cultures, stakeholders and the sectors it interacts with.

What past delegates said: "I started looking for a course in education and training when I was offered a chance to help deliver some health & safety training in my local area - I was incredibly lucky to have found Ottilia Pochat Training. Ottilia has a wealth of experience in teaching, and she managed to share those skills and techniques with us in a way that was both incredibly informative and fun! I can’t recommend Ottilia Pochat Training highly enough - why wouldn’t you want to learn how to teach from the best?" This course is fully tutor-led and teaches you how to become a good, quality trainer Virtual Classroom, this course is run over 8 weeks: 16 sessions of 2½ hour duration, from 10:00 -12:30 and 13:30 - 16:00 The virtually run course starting on Friday 7 July will be held over 8 consecutive Fridays Face to Face: Five-day course Run by a Dutch teacher who spent 4 years learning to teach and has international teaching experience in working with all age groups Course Contents Roles and responsibilities in education and training Ways to maintain a safe and supportive learning environment Relationships between teachers and other professionals Boundaries between the teaching role and other professionals Points of referral to meet the individual needs of learners Inclusive teaching, including:Ways to create an inclusive teaching and learning environmentCreating an inclusive teaching and learning planJustifying own selection of teaching and learning approaches, resources and assessment methods in relation to individual learner needsUsing teaching and learning approaches to meet learner needsEvaluating the delivery of inclusive teaching and learning including areas for improvementDelivering inclusive teaching and learning to meet individual needs Communicating with learners in a way that meets their needs Understanding assessment in education and training, including:Different methods of assessment and how they can be adapted to meet individual learner needsHow to involve learners and others in the assessment processThe role and use of constructive feedbackRecord keeping of assessments Benefits of this course: This Ofqual regulated course will allow you to work in adult education Or even, run online training sessions With this course, you'll also be able to run professional workshops Accredited, Ofqual regulated qualification Our QA Level 3 Award in Education and Training (RQF) Course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards. This means that you can rest assured that your level 3 Award in Education and Training fulfils the legal requirements to kick-start your own career in Education and Training. The Ofqual Register number for this course is 603/2770/4

Take our part-time online “Conversion Course into Pharmaceutical Manufacturing“ NO Previous Industry Experience or Science Qualifications Required

Online Asset Management course. This IAM Certificate course will be hosted online, December 2023.

Managing people and teams is consistently the biggest challenge raised by new managers (and even many experienced managers). This 3 hour course is aimed at introducing new and existing supervisors and managers to key supervisory skills, allowing them to develop their competence as supervisors. The course covers: Understanding your role as a supervisor SRA obligations and competence expectations Setting expectations and effective delegation Monitoring progress and quality Managing performance in difficult situations Top tips for impactful feedback By the end of this course participants will have had an opportunity to consider their current skills; develop new skills; and think about further development needs. Target Audience This online course is aimed at managers, team leaders and other supervisors. Please note that this course does NOT meet the LAA requirements as a Supervisor Course. If you need a Legal Aid Supervisor course, then please check out our Supervision & Managing Performance Course. Resources Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Matthew Howgate, Consultant, DG Legal Matt is a non-practising solicitor who has considerable experience in regulatory issues and advising on complex issues of compliance and ethics. He is also an expert in data protection, UK GDPR and on the civil legal aid scheme. Matthew is a lead trainer on and co-developed the LAPG Certificate in Practice Management (a training programme for legal managers and law firm owners) as well as regularly providing training on legal aid Supervision, costs maximisation, data protection and security and on general SRA compliance.

Online Asset Management course. This IAM Certificate course will be hosted online, October 2023.

Move from Beginner to Professional Level in Financial Modelling and Analysis with this detailed Advanced Financial Modeler Certificate Course.

Course Overview The CSS Online Course course is the ultimate guide for beginners on CSS animation online. In this complete video training program, you will learn how to perform a wide range of animation tasks to take your career in animation to the next level.  Taught by an experienced instructor, it covers up-to-date best practices, techniques and tips, including 5 key projects for creating characters for animations. You will gain the creative skills to bring your animations to life, create an animation border, add unique hover effects, and much more. Maximise your earning potential by gaining in-demand industry skills and enrol as part-time or full-time learner today. This best selling CSS Online Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth CSS Online Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The CSS Online Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The CSS Online Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the CSS Online Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the CSS Online Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the CSS Online Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

24 Hours Left! Don't Let Spring Deals Slip Away - Enrol Now! Unlock the secrets of the mind and understand mental health from a legal perspective with our Mental Health Law Course bundle. This comprehensive collection of ten courses provides you with a deep understanding of mental health care and its legal aspects. Our QLS-endorsed Mental Health Law course comes with a QLS hardcopy certificate, giving you a valuable Certification that will impress potential employers. This course teaches you the legal framework surrounding mental health care, including the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DOLS). In addition to the Mental Health Law course, you'll also receive ten CPD-QS accredited courses covering a range of related topics. These courses include Mental Health Care Training, Counselling and Psychotherapy, Understanding Autism, Psychology of Anxiety and Stress Disorders, Online Depression Management and more. Each course provides valuable insights into mental health and equips you with the knowledge to support those who need it. You'll gain a deep understanding of mental health care, learn to recognise the symptoms of various disorders and develop skills to help people manage their conditions. Invest in your professional development today and gain valuable skills that will make you an asset in any healthcare setting. Our Mental Health Law Course bundle is the perfect way to expand your knowledge and boost your career. So why wait? Enrol right now! This Mental Health Law Course Bundle Package includes: Course 01: Certificate in Mental Health Law at QLS Level 3 10 Premium Additional CPD QS Accredited Courses - Course 01: Mental Health Care Training - MCA & DOLS Course 02: Mental Health Awareness Course Course 03: Counselling and Psychotherapy Course Course 04: Understanding Autism Level 3 Course 05: Psychology of Anxiety and Stress Disorders Course 06: Online Depression Management Course 07: Drugs and Alcohol Awareness Training - Online Certification Course 08: Diploma in Substance Misuse Awareness at QLS Level 4 Course 09: Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course Course 10: Mindfulness & Emotional Intelligence Training Why Prefer This Mental Health Law Course Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Mental Health Law Course bundle courses, you will be able to learn: Develop a deep understanding of mental health law and its legal framework Identify the symptoms of various mental health disorders and learn how to support those who need it Gain valuable skills in counselling, psychotherapy, and cognitive behavioural therapy (CBT) Develop an understanding of drug and alcohol misuse and learn how to manage these issues Learn mindfulness techniques to manage stress and emotional intelligence to support mental well-being Understand the legal requirements for mental health care, including the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DOLS) Expand your knowledge of mental health care and become an asset in any healthcare setting ***Curriculum breakdown of Mental Health Law*** Module 01: The Mental Capacity Act Module 02: Interface with Legislation, Policy and Procedures Module 03: Deprivation of Liberty Safeguards Module 04: The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic Module 05: Mental Health Legislation and Services Module 06: Liberty Protection Safeguards (LPS) How is the Mental Health Law Course Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Career path Mental Health Support Worker: £18,000 - £25,000 Counsellor: £24,000 - £45,000 Psychotherapist: £28,000 - £60,000 Cognitive Behavioural Therapist: £30,000 - £55,000 Substance Misuse Worker: £20,000 - £35,000 Mental Health Nurse: £24,000 - £40,000 Certificates Certificate in Mental Health Law at QLS Level 3 Hard copy certificate - Included CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location.