32223 Courses in Cardiff delivered Online

Duration 3 Days 18 CPD hours This course is intended for This course is intended for information workers and data science professionals who seek to use database reporting and analysis tools such as Microsoft SQL Server Reporting Services, Excel, Power BI, R, SAS and other business intelligence tools, and wish to use TSQL queries to efficiently retrieve data sets from Microsoft SQL Server relational databases for use with these tools. Overview After completing this course, students will be able to: - Identify independent and dependent variables and measurement levels in their own analytical work scenarios. - Identify variables of interest in relational database tables. - Choose a data aggregation level and data set design appropriate for the intended analysis and tool. - Use TSQL SELECT queries to produce ready-to-use data sets for analysis in tools such as PowerBI, SQL Server Reporting Services, Excel, R, SAS, SPSS, and others. - Create stored procedures, views, and functions to modularize data retrieval code. This course is about writing TSQL queries for the purpose of database reporting, analysis, and business intelligence. 1 - INTRODUCTION TO TSQL FOR BUSINESS INTELLIGENCE Two Approaches to SQL Programming TSQL Data Retrieval in an Analytics / Business Intelligence Environment The Database Engine SQL Server Management Studio and the CarDeal Sample Database Identifying Variables in Tables SQL is a Declarative Language Introduction to the SELECT Query Lab 1: Introduction to TSQL for Business Intelligence 2 - TURNING TABLE COLUMNS INTO VARIABLES FOR ANALYSIS: SELECT LIST EXPRESSIONS, WHERE, AND ORDER BY Turning Columns into Variables for Analysis Column Expressions, Data Types, and Built-in Functions Column aliases Data type conversions Built-in Scalar Functions Table Aliases The WHERE clause ORDER BY Lab 1: Write queries 3 - COMBINING COLUMNS FROM MULTIPLE TABLES INTO A SINGLE DATASET: THE JOIN OPERATORS Primary Keys, Foreign Keys, and Joins Understanding Joins, Part 1: CROSS JOIN and the Full Cartesian Product Understanding Joins, Part 2: The INNER JOIN Understanding Joins, Part 3: The OUTER JOINS Understanding Joins, Part 4: Joining more than two tables Understanding Joins, Part 5: Combining INNER and OUTER JOINs Combining JOIN Operations with WHERE and ORDER BY Lab 1: Write SELECT queries 4 - CREATING AN APPROPRIATE AGGREGATION LEVEL USING GROUP BY Identifying required aggregation level and granularity Aggregate Functions GROUP BY HAVING Order of operations in SELECT queries Lab 1: Write queries 5 - SUBQUERIES, DERIVED TABLES AND COMMON TABLE EXPRESSIONS Non-correlated and correlated subqueries Derived tables Common table expressions Lab 1: Write queries 6 - ENCAPSULATING DATA RETRIEVAL LOGIC Views Table-valued functions Stored procedures Creating objects for read-access users Creating database accounts for analytical client tools Lab 1: Encapsulating Data Retrieval Logic 7 - GETTING YOUR DATASET TO THE CLIENT Connecting to SQL Server and Submitting Queries from Client Tools Connecting and running SELECT queries from: Excel PowerBI RStudio Exporting datasets to files using Results pane from SSMS The bcp utility The Import/Export Wizard Lab 1: Getting Your Dataset to the Client Additional course details: Nexus Humans 55232 Writing Analytical Queries for Business Intelligence training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55232 Writing Analytical Queries for Business Intelligence course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

The technology industry is thriving, and computer science is currently one of the most in-demand industries in the UK. It is also one of the top ten most lucrative expertise in the UK. So if you want to be a part of this rising business and prepare for the appropriate job market, we have the right thing for you. Join us in our comprehensively designed Computer Programming at QLS Level 5 course specially designed to improve your employability skills in the related job market. In this course, you will get a complete overview of the binary system. You will learn how to analyze and sort algorithms. In addition, this course will cover the fundamentals of arrays, linked lists, stacks, queues, and much more. Many firms in the UK value computer programming because of the multiple transferable and adaptive skills it provides, especially for non-developer professions. Furthermore, with the 2020 events causing rapid and altering work patterns, programming is more vital than ever. So, why are you wasting your time? Check out the Computer Programming at QLS Level 5 course right now, and you will be reaping the advantages of it in no time. Learning Outcomes Upon completion of the Computer Programming at QLS Level 5 course, you will be able to, Get an overview of the binary system. Discover how to create and analyze algorithms. Learn the steps of creating arrays. Improve your understanding of linked lists. Know in detail about the steps of sorting algorithms. Overall, increase your skills based on trees and heaps. Why Choose Computer Programming Diploma? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the course: Module 01: Introduction Module 02: Analyzing Algorithms Module 03: Arrays Module 04: Linked Lists Module 05: Stacks and Queues Module 06: Sorting Algorithms Module 07: Trees Module 08: Heaps Module 09: Conclusion Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Computer Programming at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Computer Programming Diploma. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path If you want to opt for computer programming, this course will improve the value of your CV and make you a desirable candidate for jobs such as: Computer Programmer. IT Manager. Computer Specialists. Computer Maintenance Staff. Computer programmers get an entry-level salary of £26,000 per year, with most experienced experts earning up to £38,000 per year. Certificates Certificate Accredited by CPDQS Digital certificate - £10 Diploma in Computer Programming at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Computer Programming at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery Certificate Accredited by CPDQS Upon finishing the Computer Programming Diploma, you need to order to receive a CPDQS accredited certificate that is accepted all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! Financial Analysis Diploma- CPD Certified Be the reason for your company's success and profitable behaviour by enrolling in our comprehensive financial analysis course. A business can only make accurate and lucrative decisions with an expert guiding them, and you can train to be that individual. This Diploma in Financial Analysis at QLS Level 5 course is endorsed by The Quality Licence Scheme By gaining the knowledge in this financial analysis course, you will be able to accurately predict the best areas for your business to spend for the future and save for the present. Each module of this financial analysis training is packed with methods and recommendations taken from industry professionals and financial experts, giving your career potential a real boost and an advantage over your competitors. Our financial analysis course can be taken anywhere on an online-enabled device and can be studied at precisely the pace that suits your needs. Enrolling in this financial analysis course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the financial analysis program. Sign up today and guide your business toward financial success. Learning Outcomes of This Financial Analysis Course Understand the principles and uses of financial analysis in business Be able to extract data from balance sheets and income statements Know how to accurately translate cash flow data Gain the ability to analyse profitability and revenue Become familiar with the Role of EBITDA in Credit Analysis Attain the ability to create Financial Analysis and Valuation Worksheets Discover the uses for Financial Ratio Analysis Why Prefer This Financial Analysis Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. *** Curriculum Course *** Here is the curriculum breakdown of the Diploma in Financial Analysis: Module 01: Introduction to Financial Analysis Module 02: The Balance Sheet Module 03: The Income Statement Module 04: The Cash Flow Statement Module 05: Financial Reporting Module 06: Analysing Profitability Module 07: The Applications and Limitations of EBITDA Module 08: Credit Analysis Module 09: Equity Analysis Module 10: Ratio Analysis Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Financial Analysis at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Financial Analysis course is for: Aspiring financial analysts looking to upskill. Finance professionals seeking to deepen their knowledge of financial analysis. Individuals looking to transition into a career in finance. Requirements You will not need any prior background or expertise to enrol in this Financial Analysis course. Career path This Financial Analysis course is ideal for the following career professionals: Financial Analyst: £35,000 - £60,000. Investment Analyst: £32,000 - £56,000. Credit Analyst: £28,000 - £50,000. Equity Research Analyst: £32,000 - £65,000. Financial Consultant: £25,000 - £45,000. Risk Analyst: £28,000 - £55,000. Certificates CPDQS Accredited Certificate Digital certificate - £10 Diploma in Financial Analysis at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Financial Analysis at QLS Level 5 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Elevate your understanding of workplace safety with our 'Ladder Safety Training' course. Discover the nuances of ladder classifications, their applications, and the imperative role of pre-use inspections. This course ensures that by the end of your journey, not only will you be adept at setting up and using ladders securely but will also be well-versed in risk assessments and ladder placements, cultivating a safer work environment. Learning Outcomes Comprehend the foundational principles of ladder safety and its significance. Differentiate among various ladder classifications and their specific uses. Conduct thorough pre-use safety inspections and comprehensive risk assessments. Master the techniques of setting up ladders safely and efficiently. Understand the importance of ladder placement and the art of securing it effectively. Why choose this Ladder Safety Training CPD Approved Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Ladder Safety Training CPD Approved Course Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Ladder Safety Training CPD Approved Course for? Individuals responsible for workplace health and safety. Construction workers or tradespeople using ladders regularly. Supervisors and managers overseeing projects involving ladder use. New recruits in industries where ladder usage is prevalent. Homeowners and DIY enthusiasts keen to ensure personal safety. Career path Health and Safety Officer: £25,000 - £40,000 Construction Supervisor: £30,000 - £50,000 Maintenance Technician: £20,000 - £35,000 Building Inspector: £28,000 - £45,000 Facilities Manager: £30,000 - £55,000 Site Manager: £35,000 - £60,000 Prerequisites This Ladder Safety Training CPD Approved Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Ladder Safety Training CPD Approved Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Ladder Safety Introduction to Ladder Safety 00:14:00 Module 02: Ladder Classifications and Uses Ladder Classifications and Uses 00:23:00 Module 03: Pre-use Safety Inspections and Risk Assessment Pre-use Safety Inspections and Risk Assessment 00:11:00 Module 04: Setting Up and Safe Use of Ladders Setting Up and Safe Use of Ladders 00:15:00 Module 05: Placement Considerations and Securing a Ladder Placement Considerations and Securing a Ladder 00:13:00

We frequently watch psychological thriller movies because we find them to be both entertaining and thought-provoking. But have you ever considered a career in Criminal Psychology? You did, right? I mean, what a wonderful world it would be if everyone who committed a crime was punished. Most crimes will be diminished somewhat, if not entirely. To help you achieve your dream, we have designed a course which consists of thorough easy-to-digest modules. Criminal psychology specialist investigates the feelings, experiences, ideas, and actions of offenders. Criminal psychology experts often make an average salary of £50,000 per year working in a variety of criminal justice-related fields, such as law enforcement, the court system, corrections, nonprofits, governmental agencies, or private firms. So help us to bring out the inner Sherlock in you by honing your investigative skills to become an expert in criminal psychology. Learning Outcomes of Criminal Psychology Course: Acquire knowledge of criminal psychology Get a detailed overview of the influence of mental disorders Learn about the classifications of crime Gain all the skills needed for criminal profiling Explore the phases of criminal profiling Gain an acute understanding of offender profiling Become fully aware of victimology Get comprehensive knowledge of the criminal justice system in England and Wales Why Prefer Our Diploma in Criminal Psychology? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Get instant access to this Criminal Psychology course. Learn Criminal Psychology from anywhere in the world Criminal Psychology is affordable and simple to understand Criminal Psychology is entirely online, interactive lesson with voiceover audio Lifetime access to the Criminal Psychology course materials Criminal Psychology comes with 24/7 tutor support Criminal Psychology Take a step toward a brighter future! *** Course Curriculum of Criminal Psychology *** Here is the curriculum breakdown of the Diploma in Criminal Psychology: Understanding Criminal Psychology Influence of Mental Disorders Classification of Crime Forensic Science Criminal Profiling: Science, Logic and Metacognition Phases of Profiling Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice Victimology The Criminal Justice System in England and Wales Assessment Process of Criminal Psychology Once you have completed all the modules in the Diploma in Criminal Psychology, you can assess your skills and knowledge with an optional assignment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Criminal Psychology This self-paced Criminal Psychology course is suitable for anyone who: Is planning to pursue a career in criminal psychology Has a profession that requires knowledge of criminal psychology Wants to educate themselves about the criminal psychology Requirements Criminal Psychology Career path By the end of this Criminal Psychology course, learners will be able to take the steps towards starting a new career. Certificates Certificate Accredited by CPDQS Digital certificate - £10 Certificate Accredited by CPDQS Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< Fulfil a lifelong ambition and contribute to the UK's transport system by taking our Trainee Train Driver course. With the development of the HS2 project constantly making news headlines and thousands of commuters still very much in need of reliable public rail transport, the ability to drive a train is still a sought-after skill. With this Trainee Train Driver training, you can take a major step on the career path to an enduring profession. The Trainee Train Driver course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Trainee Train Driver course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. Learning Outcomes: Know the working hours and salaries of a typical train driver Discover the requirements for driving certificates and registrations Learn how to complete a driver's application form successfully Understand how to pass a train driver's psychometric test Demonstrate the ability to pass an intense application interview Display an awareness of the medical assessments and training procedures Skills You Will Gain Occupational awareness Operational train driver duties Railway health and safety Aptitude testing Career advisement Why Choose Our Train Driver Course: Get instant access to this Train Driver course. Learn Train Driver from anywhere in the world Train Driver is affordable and simple to understand Train Driver is entirely online, interactive lesson with voiceover audio Lifetime access to the Train Driver course materials Train Driver comes with 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown of the Trainee Train Driver course: Module 01:Introduction to Trainee Train Driving Module 02: Licences and Certificates: Key Facts Module 03: Required Skills and Attitudes Module 04: Application Form Success Module 05: Psychometric Test Module 06: Find Success in the Train Driver Interview Module 07: References, Medical Assessment and Training Assessment Process Once you have completed all the modules in the Trainee Train Driver course, you can assess your skills and knowledge with an optional assignment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Trainee Train Driver course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this Train Drivercourse. Career path After completing this Train Driver course, you are to start your career or begin the next phase of your career. Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Our Aim is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Sports Coaching & Sports Nutrition course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the course today - gear up with the essential skills to set yourself up for excellence! Why Prefer this Course? Opportunity to earn a certificate accredited by CPD & IAO after completing this course Get a Free Student ID card with this course! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging course content and activities Course assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support With this comprehensive Sports Coaching & Sports Nutrition course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. Start your learning journey straight away with this course and take a step toward a brighter future! Assessment Process Once you have completed all the modules in the course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your course assignment and give you feedback afterwards. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Are you the right candidate for this Sports Coaching & Sports Nutrition course? Anyone interested in learning more about the topic is advised to take this course. This course will help you understand the topic thoroughly and enable you to understand the basic concepts. Enrollment in this course is open to everybody. You can access the course materials from anywhere in the world; there are no restrictions. You should enrol in this course if you: Wish to gain a better understanding. Already working in this field and want to learn more about Sports Coaching & Sports Nutrition. Is a student pursuing a relevant field of study? Looking for a job in the related industry. Requirements You will not need any prior background or expertise. All you need to take this Sports Coaching & Sports Nutrition course is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path After completing this Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned. Certificates CPD & IAO Accredited Certificate Digital certificate - £10 CPD & IAO Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.