24465 Courses in Cardiff delivered Online

Qualification Number Level 1: 603/5291/7 Qualification Number Level 2: 600/3423/3 Minimum entry age 19 Guided Learning Hours Level 1: 30 Guided Learning Hours Level 2: 115  What does this qualification cover?  Level 1: • Know how to deliver good customer service • Know different communication methods • Know how to provide good customer service in line with organisational procedures • Know how to effectively deal with customer queries, problems and complaints. Level 2: • The principles of customer service • How customer needs and expectations are formed • The principles of responding to customers' problems or complaints • Interpersonal and team working skills • How to meet customer needs and expectations • Communicating effectively with customers • Legislation which supports the customer service process Who is it suitable for?  This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments. This qualification is suitable for learners aged 19 and above. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? Level 1: The qualification is made up of one mandatory unit: • Unit 1 Customer Service Principles Level 2: The qualification is made up of two mandatory units: • Unit 1 Supporting the customer service environment • Unit 2 Delivery of effective customer service How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

Discover Life’s A Dance: A Ballroom Metaphor by Evan Jeposa – an inspiring self-help guide that blends ballroom dancing with personal development. Learn how to overcome life’s challenges, build confidence, and unlock your potential using the transformative power of rhythm, balance, and connection. Explore practical tools like NLP to achieve success in life and relationships. Start your journey today! 💃 Life’s A Dance: A Ballroom Metaphor by Evan Jeposa is more than a book—it’s your guide to living with confidence, purpose, and rhythm! 🌟 Learn to overcome challenges, build meaningful connections, and break through life’s plateaus using the art of ballroom dancing and NLP techniques. Whether you’re a dancer or seeking personal growth, this book will inspire and empower you. Ready to lead your life’s dance? 💪📚 📖 Grab your copy now! 🎯 #LifesADance #SelfHelpBooks #PersonalGrowth #BallroomDancing #Motivation

Discover Life’s A Dance: A Ballroom Metaphor by Evan Jeposa – an inspiring self-help guide that blends ballroom dancing with personal development. Learn how to overcome life’s challenges, build confidence, and unlock your potential using the transformative power of rhythm, balance, and connection. Explore practical tools like NLP to achieve success in life and relationships. Start your journey today! 💃 Life’s A Dance: A Ballroom Metaphor by Evan Jeposa is more than a book—it’s your guide to living with confidence, purpose, and rhythm! 🌟 Learn to overcome challenges, build meaningful connections, and break through life’s plateaus using the art of ballroom dancing and NLP techniques. Whether you’re a dancer or seeking personal growth, this book will inspire and empower you. Ready to lead your life’s dance? 💪📚 📖 Grab your copy now! 🎯 #LifesADance #SelfHelpBooks #PersonalGrowth #BallroomDancing #Motivation

Enroll in our Free online Makeup Artistry Level 3 Diploma course. Master makeup techniques, enhance your skills.

In this course, we'll build a generative music box app in the browser with JavaScript. For this course, you need basic knowledge of HTML, CSS, and JavaScript programming skills. This course is a great way to practice programming in JavaScript by creating an interactive and dynamic application right in your browser.

The Fitness Instructor course is designed to provide a deep understanding of the scientific and theoretical aspects of fitness training. Starting with an introduction to the fundamental concepts of fitness training, this course guides you through the critical areas of anatomy and physiology, essential for any aspiring fitness professional.

The Neuroscience: The Human Brain course begins with a comprehensive introduction to neuroscience, setting the stage for a detailed study of the brain's intricate networks and their role in shaping human behaviour and cognition.

The Actuary Online Course offers a comprehensive exploration of these scientific foundations, delving into deterministic and stochastic models, life insurance, annuities, and the complex interplay between taxation, inflation, and risk.

Overview of Level 2 Certificate in Adobe Illustrator Join our Level 2 Certificate in Adobe Illustrator course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Level 2 Certificate in Adobe Illustrator course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Level 2 Certificate in Adobe Illustrator course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Level 2 Certificate in Adobe Illustrator Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Level 2 Certificate in Adobe Illustrator. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Level 2 Certificate in Adobe Illustrator course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Level 2 Certificate in Adobe Illustrator is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Level 2 Certificate in Adobe Illustrator course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Level 2 Certificate in Adobe Illustrator Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.

Overview of Forensic Engineering Investigator The field of forensic engineering investigation combines science with careful examination to find out why structures fail, machines break, or products stop working. In the UK, the need for trained professionals in this area has gone up by 15% over the last five years. When a bridge falls, a machine crashes, or a product causes harm, a Forensic Engineering Investigator is called to figure out what went wrong. This job is important because the results can affect court cases, improve safety rules, and help prevent future problems. This course is designed to train you to become a skilled Forensic Engineering Investigator. You will learn how to carry out full investigations using standard steps and proven methods. The course teaches how to collect and review evidence, follow proper procedures, and use modern tools for analysis. You’ll understand how to ask the right questions, check all the facts, and come to the right conclusions. We also include real case studies so you can see how these techniques work in the real world. By the end of the course, you’ll feel confident in your ability to write clear, professional reports that are often used in legal settings. A career as a Forensic Engineering Investigator offers interesting challenges where each task requires smart thinking, strong technical knowledge, and close attention to detail. This course helps you build all the key skills you need to grow in this important field and succeed as a Forensic Engineering Investigator. By the end of this course, you will be able to: Understand the key principles of forensic engineering and how investigations are carried out. Review and apply standard procedures for looking into engineering failures. Follow step-by-step investigation methods for real-life engineering problems. Use modern tools and techniques for forensic analysis in engineering. Write clear and professional reports used in forensic engineering investigations. Study real case examples and assess them using trusted reference materials. Who Should Take This Course This Forensic Engineering Investigator course is ideal for: Engineers who want to focus on failure analysis and investigation methods. Safety officers involved in checking and reporting engineering incidents. Insurance assessors handling claims linked to damaged machines or failed structures. Legal professionals working on cases related to engineering faults. Technical consultants who need to understand how engineering failures happen and how to prevent them. Process of Evaluation After studying the Forensic Engineering Investigator Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Forensic Engineering Investigator Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don’t need any educational qualification or experience to enrol in the Forensic Engineering Investigator course. Career Path Completing this Forensic Engineering Investigator course can lead to several career roles, including: Forensic Engineering Investigator – £45K to £65K per year Forensic Materials Analyst – £38K to £58K per year Engineering Failure Specialist – £42K to £62K per year Technical Incident Investigator – £40K to £60K per year Forensic Engineering Consultant – £50K to £80K per year Course Curriculum Unit 01: Brief Overview Introduction and Definition of Forensic Engineering 00:01:00 Components of Forensic Engineering 00:03:00 Application of Forensic Engineering 00:02:00 Unit 02: Standard Operating Procedure & Various Stages of an Engineering Product SOP 00:03:00 Stages of Engineering Product - Stage I 00:03:00 Stage - II 00:01:00 Stage - III and IV 00:02:00 Unit 03: Steps in Forensic Engineering Investigation Various Steps in Forensic Engineering 00:06:00 Unit 04: Contemporary Methods and techniques used in Forensic Engineering investigation Methods Used 00:11:00 Unit 05: Report Writing and Case Studies Report Writing 00:05:00 Real Case Study 00:03:00 Unit 06: Resources and Reference Materials Reference materials & Bonus 00:00:00 Thank you! 00:01:00