Dealing with Angry or Rude Customers Course Description Copyright Ross Maynard 2021 Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful. Key Learning Points On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers. Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points Pre-Course Requirements There are no pre-course requirements Additional Resources Copy of customer behaviour policy Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel
Building Surveying: Building Surveying Course Do you want to develop your skills in building inspection, analysis, and adaptation? Enrol in our building surveying course to become a valuable asset in the construction industry. The nine elaborated modules of this building surveying course describe construction technology, building pathology, rules, and the inspection process. In addition, this building surveying course explains maintenance, historical conservation, BIM, and health and safety. Moreover, the building surveying course teaches professional ethics, project management, sustainability, and communication. Through this building surveying course, students gain knowledge of fault identification and risk assessment. Also, the building surveying course elaborates on how to properly maintain schedules and client relations. Take advantage of this fantastic building surveying course to contribute to this expanding sector and create a secure and successful future. Special Offers of this Building Surveying: Building Surveying Course This Building Surveying: Building Surveying Course includes a FREE PDF Certificate. Lifetime access to this Building Surveying: Building Surveying Course Instant access to this Building Surveying: Building Surveying Course Get FREE Tutor Support to this Building Surveying: Building Surveying Course Building Surveying: Building Surveying Course Enroll in our Building Surveying course to delve into the dynamic field of Building Surveying. Learn Building Surveying fundamentals, techniques, and best practices from industry experts. Develop expertise in Building Surveying methodologies and regulations. Start your journey towards a rewarding career in Building Surveying today! Who is this course for? Building Surveying: Building Surveying Course This building surveying course opens doors for both professional and personal development, in addition to providing a rewarding job. Requirements Building Surveying: Building Surveying Course To enrol in this Building Surveying: Building Surveying Course, students must fulfil the following requirements. To join in our Building Surveying: Building Surveying Course, you must have a strong command of the English language. To successfully complete our Building Surveying: Building Surveying Course, you must be vivacious and self driven. To complete our Building Surveying: Building Surveying Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Building Surveying: Building Surveying Course. Career path Building Surveying: Building Surveying Course This building surveying course will help you find precious jobs, including construction estimating, quantity surveying, building surveying, and relevant fields.
Dive into the enthralling world of mediation with our 'Accredited Mediator Skills Training: Mediation & Dispute Resolution' course. This course equips you with the dexterity to bridge divides, ensuring that conflicts find their resolutions in a structured manner. Delve into the heart of the mediation process, explore the ethical considerations, and master the skills required to facilitate amicable solutions. Learning Outcomes Grasp the foundational concepts and principles of mediation. Acquire essential skills tailored for proficient mediators. Navigate seamlessly through the mediation process, from initiation to resolution. Uphold and implement high standards of mediation ethics and professionalism. Address unique scenarios and considerations within the mediation framework. Why choose this Accredited Mediator Skills Training: Mediation & Dispute Resolution course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Accredited Mediator Skills Training: Mediation & Dispute Resolution Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Accredited Mediator Skills Training: Mediation & Dispute Resolution course for? Individuals pursuing a career in mediation and dispute resolution. Legal professionals seeking to expand their repertoire. Human resource personnel dealing with internal conflicts. Managers and supervisors aiming for amicable conflict resolutions. Anyone interested in the dynamics of conflict resolution and mediation. Career path Mediation Officer: £25,000 - £40,000 Dispute Resolution Specialist: £30,000 - £50,000 Conflict Resolution Manager: £35,000 - £55,000 Legal Mediator: £30,000 - £60,000 HR Mediation Specialist: £28,000 - £48,000 Relationship Mediator: £27,000 - £45,000 Prerequisites This Accredited Mediator Skills Training: Mediation & Dispute Resolution does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Accredited Mediator Skills Training: Mediation & Dispute Resolution was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Mediation Introduction to Mediation 00:15:00 Module 02: Essential Skills for Mediators Essential Skills for Mediators 00:18:00 Module 03: The Mediation Process The Mediation Process 00:16:00 Module 04: Mediation Ethics and Professional Standards Mediation Ethics and Professional Standards 00:19:00 Module 05: Special Considerations in Mediation Special Considerations in Mediation 00:17:00
Midwifery and Maternity Care With Nursing: Midwifery course Online Unlock the Path to Empowering Birth Experiences with Midwifery! Are you passionate about providing compassionate care to expectant mothers and their babies through Midwifery? Do you dream of playing a vital role in creating positive birth experiences with Midwifery? Look no further! Our exclusive course on "Midwifery" is here to transform your passion into a rewarding career in Midwifery! Benefits of taking this Midwifery course Comprehensive Curriculum: Our meticulously designed course covers every aspect of Midwifery, equipping you with the knowledge and skills needed to excel in this dynamic field of Midwifery. From prenatal care and labor management to postpartum support and Health advice in pregnancy, you will gain a deep understanding of the entire childbirth continuum through Midwifery. Expert-Led Instruction: Learn from seasoned midwives who have extensive experience in delivering exceptional care to expectant mothers with Midwifery. Benefit from their expertise as they guide you through real-life scenarios, best practices, and evidence-based approaches, ensuring you develop the skills necessary for a successful Midwifery career with Midwifery. Interactive Learning Environment: Engage in a vibrant online community of aspiring midwives, fostering collaboration, networking, and knowledge exchange in Midwifery. Participate in interactive discussions, case studies, and virtual simulations that mirror real-world Midwifery scenarios, preparing you for the challenges and triumphs you will encounter in your future practice of Midwifery. Flexibility and Convenience: Our course is designed to fit seamlessly into your busy schedule of Midwifery. Access the course materials anytime, anywhere, and at your own pace. Whether you are a full-time professional, a busy parent, or a student, you can pursue your passion for Midwifery without compromising your existing commitments to Midwifery. Don't miss out on this limited-time opportunity to embark on your journey as a midwife with Midwifery. Enroll now and gain access to our comprehensive course on "Midwifery." Why choose this Midwifery and Maternity Care with Nursing: Midwifery Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Midwifery: Midwifery Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Midwifery: Midwifery Course. Main Course: Level 7 Midwifery Course Free Courses included with Midwifery: Midwifery Course: Course 01: Nursing Assistant Diploma [Note: Free PDF certificate will provide as soon as completing the Midwifery: Midwifery and Maternity Care with Nursing course] Midwifery and Maternity Care with Nursing: Midwifery course Online This Midwifery: Midwifery course consists of 25 modules. Course Curriculum of Midwifery: Midwifery course Module 01: Introduction to Midwifery Training Module 02: Preconception care Module 03: Sexual health Module 04: Antenatal care Module 05: Health advice in pregnancy Module 06: Minor disorders of pregnancy Module 07: Helping women cope with Pregnancy: complementary therapies Module 08: The Need for social support Module 09: Recognizing and managing pregnancy complications Module 10: Medical Conditions during Pregnancy Module 11: Normal labour: first stage Module 12: Pain relief: Non-pharmacological Module 13: Pain relief: pharmacological Module 14: Normal labour: second stage Module 15: Normal labour: third stage Module 16: Immediate care of the Newborn Module 17: Management of malpositions and malpresentation Module 18: High-risk labour Module 19: Emergencies during pregnancy, labour, and postnatally Maternal Module 20: Midwifery Postnatal care Module 21: Disorders of the postnatal period Module 22: Contraception Midwifery Module 23: Immediate care of the Newborn Module 24: Breastfeeding Module 25: Artificial feeding Assessment Method of Midwifery: Midwifery course After completing Midwifery and Maternity Care with Nursing: Midwifery course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Midwifery: Midwifery course After completing the Midwifery and Maternity Care with Nursing: Midwifery course, you can instantly download your certificate for FREE. Who is this course for? Midwifery and Maternity Care with Nursing: Midwifery course Online This Midwifery and Maternity Care with Nursing: Midwifery course is designed for individuals who are passionate about providing compassionate care and support to expectant mothers and their babies. It is ideal for: Aspiring Midwives Healthcare Professionals Students Professionals Seeking a Career Change Individuals with Personal Interest Our Midwifery: Midwifery course is open to individuals who are committed to providing compassionate care, empowering birth experiences, and making a positive impact on the lives of expectant mothers and their babies. Requirements Midwifery and Maternity Care with Nursing: Midwifery course Online To enrol in this Midwifery and Maternity Care with Nursing: Midwifery course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Midwifery: Midwifery course. Be energetic and self-motivated to complete our Midwifery: Midwifery course. Basic computer Skill is required to complete our Midwifery: Midwifery course. If you want to enrol in our Midwifery: Midwifery course, you must be at least 15 years old. Career path Midwifery and Maternity Care with Nursing: Midwifery course Online The Midwifery and Maternity Care with Nursing: Midwifery course opens up a range of exciting opportunities for personal and professional growth. Here are some potential career paths you can pursue: Nurse Midwife Direct-Entry Midwife Midwifery Educator International Midwifery Midwifery Contracts Home Birthing
Duration 5 Days 30 CPD hours This course is intended for System administrators System engineers Overview By the end of the course, you should be able to meet the following objectives: Install and configure ESXi hosts Deploy and configure vCenter Use the vSphere Client to create the vCenter inventory and assign roles to vCenter users Configure vCenter High Availability Create and configure virtual networks using vSphere standard switches and distributed switches Create and configure datastores using storage technologies supported by vSphere Use the vSphere Client to create virtual machines, templates, clones, and snapshots Configure and manage a VMware Tools Repository Create content libraries for managing templates and deploying virtual machines Manage virtual machine resource use Migrate virtual machines with vSphere vMotion and vSphere Storage vMotion Create and configure a vSphere cluster that is enabled with vSphere High Availability and vSphere Distributed Resource Scheduler Manage the life cycle of vSphere to keep vCenter, ESXi hosts, and virtual machines up to date Configure and manage vSphere networking and storage for a large and sophisticated enterprise Use host profiles to manage VMware ESXi host compliance Monitor the vCenter, ESXi, and VMs performance in the vSphere client This five-day, extended hour course takes you from introductory to advanced VMware vSphere© 8 management skills. Building on the installation and configuration content from our best-selling course, you will also develop advanced skills needed to manage and maintain a highly available and scalable virtual infrastructure. Through a mix of lecture and hands-on labs, you will install, configure, and manage vSphere 7. You will explore the features that build a foundation for a truly scalable infrastructure and discuss when and where these features have the greatest effect. This course prepares you to administer a vSphere infrastructure for an organization of any size using vSphere 8, which includes VMware ESXi? 8 and VMware vCenter Server© 8. Course Introduction Introductions and course logistics Course objectives vSphere and Virtualization Overview Explain basic virtualization concepts Describe how vSphere fits in the software-defined data center and the cloud infrastructure Recognize the user interfaces for accessing vSphere Explain how vSphere interacts with CPUs, memory, networks, storage, and GPUs Install an ESXi host vCenter Management Recognize ESXi hosts communication with vCenter Deploy vCenter Server Appliance Configure vCenter settings Use the vSphere Client to add and manage license keys Create and organize vCenter inventory objects Recognize the rules for applying vCenter permissions View vSphere tasks and events Create a vCenter backup schedule Recognize the importance of vCenter High Availability Explain how vCenter High Availability works Deploying Virtual Machines Create and provision VMs Explain the importance of VMware Tools Identify the files that make up a VM Recognize the components of a VM Navigate the vSphere Client and examine VM settings and options Modify VMs by dynamically increasing resources Create VM templates and deploy VMs from them Clone VMs Create customization specifications for guest operating systems Create local, published, and subscribed content libraries Deploy VMs from content libraries Manage multiple versions of VM templates in content libraries Configure and Manage vSphere Networking Configure and view standard switch configurations Configure and view distributed switch configurations Recognize the difference between standard switches and distributed switches Explain how to set networking policies on standard and distributed switches Configure and Manage vSphere Storage Recognize vSphere storage technologies Identify types of vSphere datastores Describe Fibre Channel components and addressing Describe iSCSI components and addressing Configure iSCSI storage on ESXi Create and manage VMFS datastores Configure and manage NFS datastores Discuss vSphere support for NVMe and iSER technologies Managing Virtual Machines Recognize the types of VM migrations that you can perform within a vCenter instance and across vCenter instances Migrate VMs using vSphere vMotion Describe the role of Enhanced vMotion Compatibility in migrations Migrate VMs using vSphere Storage vMotion Take a snapshot of a VM Manage, consolidate, and delete snapshots Describe CPU and memory concepts in relation to a virtualized environment Describe how VMs compete for resources Define CPU and memory shares, reservations, and limits Recognize the role of a VMware Tools Repository Configure a VMware Tools Repository Recognize the backup and restore solution for VMs vSphere Monitoring Monitor the key factors that can affect a virtual machine's performance Describe the factors that influence vCenter performance Use vCenter tools to monitor resource use Create custom alarms in vCenter Describe the benefits and capabilities of VMware Skyline Recognize uses for Skyline Advisor Pro Deploying and Configuring vSphere Cluster Use Cluster Quickstart to enable vSphere cluster services and configure the cluster View information about a vSphere cluster Explain how vSphere DRS determines VM placement on hosts in the cluster Recognize use cases for vSphere DRS settings Monitor a vSphere DRS cluster Describe how vSphere HA responds to different types of failures Identify options for configuring network redundancy in a vSphere HA cluster Recognize the use cases for various vSphere HA settings Configure a cluster enabled for vSphere DRS and vSphere HA Recognize when to use vSphere Fault Tolerance Describe the function of the vCLS Recognize operations that might disrupt the healthy functioning of vCLS VMs ESXi Operations Use host profiles to manage ESXi configuration compliance Recognize the benefits of using configuration profiles Managing the vSphere Lifecycle Generate vCenter interoperability reports Recognize features of vSphere Lifecycle Manager Describe ESXi images and image depots Enable vSphere Lifecycle Manager in a vSphere cluster Validate ESXi host compliance against a cluster image and remediate ESXi hosts using vSphere Lifecycle Manager Describe vSphere Lifecycle Manager automatic recommendations Use vSphere Lifecycle Manager to upgrade VMware Tools and VM hardware Network Operations Configure and manage vSphere distributed switches Describe how VMware vSphere Network I/O Control enhances performance Define vSphere Distributed Services Engine Describe the use cases and benefits of vSphere Distributed Services Engine Storage Operations Describe the architecture and requirements of vSAN configuration Describe storage policy-based management Recognize components in the vSphere Virtual Volumes architecture Configure Storage I/O Control
Are you bored of searching the internet for a PTLLS - Level 3 Award in Education and Training or Level 3 Award in Education and Training course? Can't manage to discover a proper course that meets all of your requirements? Don't worry, you've just discovered the solution. Take a moment to browse through this comprehensive course that includes everything you need to succeed. The PTLLS - Level 3 Award in Education and Training programme is intended for individuals who want to work in education, most likely as early age instructors and trainers in a variety of contexts. This is the first step in becoming an entry-level teacher in the United Kingdom. Furthermore, the PTLLS - Level 3 Award in Education and Training is accredited by TQUK, one of the leading awarding organisations in the UK! PTLLS - Level 3 Award in Education and Training is the mandatory minimum qualification if you want to be a FE teacher or trainer in your chosen field in the UK. If you are thinking about getting into teaching, this PTLLS - Level 3 Award in Education and Training, previously known as the PTLLS course, is a great way to start. As a teacher, you can play a significant role in society and positively impact your students' lives. Currently, there is a huge demand for teaching jobs across the globe, and you know how satisfying it could be! So, if you aspire to be a changemaker, this is the ultimate course we can offer you. This PTLLS - Level 3 Award in Education and Training is designed so that both freshers and those working in an educational setting can get the benefit. Further, through this course, the current teachers can achieve formal recognition of their skills. Awarding Body The PTLLS - Level 3 Award in Education and Training is accredited by TQUK. A certificate from this renowned awarding body will bring you out as a highly marketable candidate within the desired industry. There is Something More for You with This PTLLS - Level 3 Award in Education and Training Course. Although we understand, many of you only come to search for PTLLS or AET courses but still here is a small gift for learners. As a course provider, we highly value our learners' needs. That is why we are giving you some relevant courses with PTLLS - Level 3 Award in Education and Training Course. Because these extra teaching and training courses will benefit you. With these courses, you can further enrich your knowledge and employability skills. Here are those - **[Free Courses]** Diploma in Special Education Needs (SEN) EYFS Teaching Diploma Early Years Level 4 Primary Teaching Diploma Level 2 Diploma for the Early Years Practitioner This PTLLS - Level 3 Award in Education and Training programme will be the perfect choice for any individual to kickstart a new career. Anyone who wants to pursue a career in education will find it gratifying and enjoyable. It is a good occupation since you will not only satisfy your own growth. Also it will assist many learners in achieving theirs. It is also a high-demand business, with many schools and universities looking for qualified instructors. It is a job in which you will not only teach but also learn. The PTLLS - Level 3 Award in Education and Training is a nationally recognised award for anybody who is presently teaching or training. Moreover, it will help those who desire to enter the field and get the necessary qualifications to work as a teacher or trainer. Learning Outcomes of the PTLLS - Level 3 Award in Education and Training Course By the end of this course, you will be able to: Identify and perform the roles of a teacher. Explain and apply the teaching and learning approaches. Plan a training session for your learners of different backgrounds. Describe the teachers' attributes and expectations. Prepare inclusive lessons and training sessions for your students. Analyse the role, responsibilities and relationships in education and training. Prepare and administer necessary assessments for your students. Why Choose this PTLLS - Level 3 Award in Education and Training course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Dedicated tutor support during office hour (Monday to Friday) Course developed by industry experts. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Gift Courses. Special Note: Please be informed that apart from the initial fee, you have to pay GBP 169 when submitting assignments. The PTLLS - Level 3 Award in Education and Training fulfils - Industry requirements and will help you get a full grasp of a teacher and trainer's duties and responsibilities, The boundaries imposed with regard to teaching, and how to present motivating class sessions to encourage students. By learning this PTLLS - Level 3 Award in Education and Training You will learn about the role, responsibilities, and duties of a teacher. Besides, you will be able to identify the significance of your existence in your students' lives. Also, You will know how you can bring effective change to them with your influence through this PTLLS - Level 3 Award in Education and Training. Further, inclusive teaching and learning is a very important concept in an educational setting. That is why we have included this PTLLS - Level 3 Award in Education and Training in our course so that you can learn. Besides, you will get an in-depth idea about how to perform an assessment. Curriculum of PTLLS Module 01: Understanding Roles, Responsibilities and Relationships in Education and Training Understand the Teaching Role and Responsibilities in Education and Training Understand Ways to Maintain a Safe and Supportive Learning Environment Understand the Relationships between Teachers and Other Professionals in Education and Training Module 02: Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training Understand Inclusive Teaching and Learning Approaches in Education and Training Understand Ways to Create an Inclusive Teaching and Learning Environment Be Able to Plan Inclusive Teaching and Learning Be Able to Deliver Inclusive Teaching and Learning Be Able to Evaluate the Delivery of Inclusive Teaching and Learning Module 03: Understanding Assessment Understand Types and Methods of Assessment Used in Education and Training Understand How to Involve Learners and Others in the Assessment Process Understand the Role and Use of Constructive Feedback in the Assessment Process Understand Requirements for Keeping Records of Assessment in Education and Training ---------------------- ** [Free Course ] ** [Course -1] ** Diploma in Special Education Needs (SEN)** Module 1: Introduction Module 2: A Quick Overview of the New SEND Code of Practice Module 3: Legislation Related to SEN Module 4: SEN Assessments and Descriptors Module 5: Education for Children with Disabilities Module 6: Common SEN Conditions Found Within Mainstream Schools Module 7: Assessment and Planning for Children with Special Educational Needs Module 8: The Broader Children's Workforce Associated with Special Education Needs Provisions Module 9: Working with Other Professionals and Other Sources of Support and Information -------------- [Course -2] ** EYFS Teaching Diploma ** Module 1: An Overview of EYFS Module 2: Significance of Early Years in Development Module 3: Teaching Techniques Focusing EYFS Module 4: Curriculum for EYFS Teaching Module 5: EYFS Teaching Career Module 6: Fostering Learning and Development Module 7: Children Having Special Education Needs or Disabilities Module 8: Guiding Parents to the Early Years Foundation Stage Module 9: Safety Requirements Module 10: The EYFS Educational Philosophies and Privileges Module 11: The Process of Registration, Inspection, and Quality Improvement Module 12: EYFS Framework in 2021 Module 13: Finding Work as an EYFS Teacher ------------------------- [Course -3] ** Early Years Level 4 ** Module 1: Supporting the Emotional and Physical Well-being of Children Module 2: Equality, Diversity and Professional Partnerships Module 3: Health and Safety Legislation Module 4: Observations, Assessments and Planning Module 5: Safeguarding Children Module 6: The Early Years Foundation Stage Module 7: Managing in a Nursery Environment Module 8: Engaging in Professional Development --------------------------- [Course -4] ** Primary Teaching Diploma ** Module 01: Primary Education in the UK Module 02: Responsibilities, Qualifications and Skills Module 03: Initial Teacher Training Module 04: Types of Schools in the UK Module 05: Importance of Early Years in Development Module 06: EYFS Teaching Techniques Module 07: Teaching Primary English Module 08: Teaching Primary Mathematics Module 09: Teaching Primary Science, Design and Technology Module 10: Teaching Other Primary Subjects Module 11: Children Having Special Education Needs or Disabilities Module 12: EYFS Framework in 2021 Module 13: Self-Management and Dealing with Stress ----------------------- [Course -5] ** Primary Teaching Diploma ** --------------------- Level 3 PTLLS Qualification at a Glance Total Qualification Time (TQT - 120 Hours Guided Learning Hours (GLH) - 48 Hours Credit Value - 12 Minimum Age - 19 Purpose of the PTLLS - Level 3 Award in Education and Training Qualification This PTLLS - Level 3 Award in Education and Training qualification is designed to prepare learners for employment and support them to progress to a teaching role within the workplace. It has been developed for those intending to work in the post-16 education and training sector. What Skills You Will Gain from this PTLLS - Level 3 Award in Education and Training Course You will gain the following marketable qualities through the Level 3 Award in Education and Training course. Different hiring managers are looking for these below-mentioned qualities. Become an expert in education and training. Learn about the teacher's role. Master the learning and teaching approaches. Increase your session planning skills. Gain knowledge in teacher expectations & attributions. Understand how to deliver inclusive sessions which engage and motivate learners. Explain roles, responsibilities, and relationships in education and training. Identify how to create assessments in education and training. PTLLS - Level 3 Award in Education and Training Assessment Method In order to be eligible for the certification, you need to complete the following assessments. Three written assignments One microteaching session - 60 Minutes (Which can be submitted as a recorded video) Please note that you will be given precise instruction in the course material about writing the assignments and performing the micro-teach session. Moreover, if you face any difficulty, your tutor will be there to support you. You must submit all assignments via the online portal with full tutor support. Certification of PTLLS - Level 3 Award in Education and Training Course As soon as you submit your assignments and micro-teaching video, your tutor will assess those. Based on the assessor's evaluation, you will be graded either achieved/not achieved yet. If you are in the achieved category, you will receive an accredited certificate from the renowned awarding body TQUK. Progression If you achieve this PTLLS - Level 3 Award in Education and Training qualification, you could progress to: Level 3 Award in Assessing Vocationally Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 3 Award in Assessing Competence in the Work Environment Level 4 Certificate in Education and Training Level 4 Certificate for the Advanced Practitioner in Schools and Colleges Level 4 Award for Technology Enabled Educators Level 5 Diploma in Education and Training Who is this course for? Wherever you work, this PTLLS - Level 3 Award in Education and Training course is a must for you if you want to become a trainer. Besides, this PTLLS - Level 3 Award in Education and Training course is also appropriate for the following. Teacher & Trainer Consultant Job Hunters & School Leavers College or University Students & Graduates Tutors & Instructors Headmasters Education Consultants Education Providers Office Clerk & Administration Assistant Educational Psychologist Lecturer or Classroom Assistant Requirements Wherever you work, this PTLLS - Level 3 Award in Education and Training course is a must for you if you want to become a trainer. Besides, this PTLLS - Level 3 Award in Education and Training course is also appropriate for the following. Teacher & Trainer Consultant Job Hunters & School Leavers College or University Students & Graduates Tutors & Instructors Headmasters Education Consultants Education Providers Office Clerk & Administration Assistant Educational Psychologist Lecturer or Classroom Assistant Career path You can choose from a variety of professions either in teaching or training upon completion of the PTLLS - Level 3 Award in Education and Training course. These include - Primary School Teacher Secondary School Teacher Further Education Teacher Private Tutor Freelance Trainer Trainer at Your Workplace
In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Planning & Goal Setting Masterclass course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Planning & Goal Setting Masterclass course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Planning & Goal Setting Masterclass and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Planning & Goal Setting Masterclass course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Planning & Goal Setting Masterclass course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Planning & Goal Setting Masterclass will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Introduction to Planning & Goal Setting Masterclass Preview of Course 00:05:00 Section 02: Goal Setting Masterclass Turn Dreams into Reality Steps to Reaching Your Goals 00:04:00 Why Goals Are So Important 00:04:00 Planning & Setting Goals 00:04:00 Incorporating Goals into Your Daily Life 00:05:00 Incorporating Goals into Your Business 00:04:00 Worksheets and Exercises for Goal Setting 00:03:00 Section 03: Incorporating Goals into Your Business How can I Make Goals Measurable? 00:03:00 10 Guidelines for Effective Goal Setting 00:04:00 8 Ways to Stay Committed to Your Goals 00:04:00 When You Should Keep Your Goals to Yourself 00:04:00 Set the Deadline to Achieve Your Goals 00:04:00 Section 04: Incorporating Goals into Your Daily Life The Power of Daily Goals (and 15 ideas to get you started) 00:04:00 How to Turn Goals into Monthly Actions, Weekly Routines, and Daily Habits 00:04:00 Setting Smarter Daily Goals 00:04:00 5 Daily Habits That Will Help You Manifest Your Goals 00:04:00 The Complete Guide to Planning Your 00:03:00 Section 05: Planning & Setting Goals Steps To Setting Good Goals 00:04:00 Steps to Accomplishing Your Life Goals and Resolutions 00:03:00 How to Write an Action Plan to Help You Achieve Your Goals 00:04:00 Things You Should Do When You Fail to Achieve Your Goals 00:04:00 The Magic of Thinking Big 00:05:00 Section 06: Steps to Reaching Your Goals How to Set Specific Goals to Improve Business Success 00:04:00 Time Management Tips for Achieving Your Goals 00:04:00 4 Tips to Writing Down Your Goals Effectively 00:04:00 How to Create an Action Plan to Achieve Your Goals 00:04:00 Why It's So Important to Set Daily Goals 00:04:00 Section 07: Why Goals Are So Important 5 Ways To Stay Focused In A World Full Of Distractions 00:05:00 10 Tools to Limit Distractions 00:03:00 5 Simple Steps Toward Reaching Your Goals with Help from Activation Triggers 00:04:00 Setting Goals Leads to Higher Performance 00:03:00 Section 08: Worksheets and Exercises for Goal Setting Benefits of Keeping a Journal 00:03:00 The Importance of a Social Support Network in Achieving Your Goals 00:04:00 The 'Average Perfect Day' Exercise 00:04:00 The 'Treasure Mapping' Exercise 00:03:00 The 'One Year from Now' Exercise 00:03:00 Section 09: Conclusion Review of Course 00:04:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Register on the Ladder Safety today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Ladder Safety is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Ladder Safety Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Ladder Safety, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Ladder Safety Introduction to Ladder Safety 00:16:00 Module 02: Ladder Classifications and Uses Ladder Classifications and Uses 00:25:00 Module 03: Pre-use Safety Inspections and Risk Assessment Pre-use Safety Inspections and Risk Assessment 00:13:00 Module 04: Setting Up and Safe Use of Ladders Setting Up and Safe Use of Ladders 00:17:00 Module 05: Placement Considerations and Securing a Ladder Placement Considerations and Securing a Ladder 00:15:00 Assignment Assignment - Ladder Safety 02:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
Duration 2 Days 12 CPD hours This course is intended for This course is intended for network administrators, operators, and engineers responsible for managing the normal day-to-day operation and administration of a BIG-IP application delivery network. This course presents the prerequisite knowledge for many other of F5's BIG-IP instructor-led training courses. Overview Getting started with the BIG-IP system Traffic processing with BIG-IP Local Traffic Manager (LTM) Using the TMSH (TMOS Shell) command line interface Using NATs and SNATs Monitoring application health and managing object status Modifying traffic behavior with profiles, including SSL offload and re-encryption Modifying traffic behavior with persistence, including source address affinity and cookie persistence Troubleshooting the BIG-IP system, including logging (local, high-speed, and legacy remote logging), and using tcpdump User roles and administrative partitions vCMP concepts Customizing application delivery with iRules This course gives network administrators, network operators, and network engineers a functional understanding of the BIG-IP system as it is commonly deployed in an application delivery network. The course introduces students to the BIG-IP system, its configuration objects, how it processes traffic, and how typical administrative and operational activities are performed. The course includes lecture, hands-on labs, interactive demonstrations, and discussions. Setting Up the BIG-IP System Introducing the BIG-IP System Initially Setting Up the BIG-IP System Configuring the Management Interface Activating the Software License Provisioning Modules and Resources Importing a Device Certificate Specifying BIG-IP Platform Properties Configuring the Network Configuring Network Time Protocol (NTP) Servers Configuring Domain Name System (DNS) Settings Configuring High Availability Options Archiving the BIG-IP Configuration Leveraging F5 Support Resources and Tools Traffic Processing Building Blocks Identifying BIG-IP Traffic Processing Objects Configuring Virtual Servers and Pools Load Balancing Traffic Viewing Module Statistics and Logs Using the Traffic Management Shell (TMSH) Understanding the TMSH Hierarchical Structure Navigating the TMSH Hierarchy Managing BIG-IP Configuration State and Files BIG-IP System Configuration State Loading and Saving the System Configuration Shutting Down and Restarting the BIG-IP System Saving and Replicating Configuration Data (UCS and SCF) Using NATs and SNATs Address Translation on the BIG-IP System Mapping IP Addresses with NATs Solving Routing Issues with SNATs Configuring SNAT Auto Map on a Virtual Server Monitoring for and Mitigating Port Exhaustion Monitoring Application Health Introducing Monitors Types of Monitors Monitor Interval and Timeout Settings Configuring Monitors Assigning Monitors to Resources Managing Pool, Pool Member, and Node Status Using the Network Map Modifying Traffic Behavior with Profiles Introducing Profiles Understanding Profile Types and Dependencies Configuring and Assigning Profiles Introducing SSL Offload and SSL Re-Encryption Managing Object State Modifying Traffic Behavior with Persistence Understanding the Need for Persistence Introducing Source Address Affinity Persistence Managing Object State Administering the BIG-IP System Configuring Logging Legacy Remote Logging Introducing High Speed Logging (HSL) High-Speed Logging Filters HSL Configuration Objects Configuring High Speed Logging Using TCPDUMP on the BIG-IP System Leveraging the BIG-IP iHealth System Viewing BIG-IP System Statistics Defining User Roles and Administrative Partitions Leveraging vCMP Configuring High Availability Introducing Device Service Clustering (DSC) Preparing to Deploy a DSC Configuration Configuring DSC Communication Settings Establishing Device Trust Establishing a Sync-Failover Device Group Synchronizing Configuration Data Exploring Traffic Group Behavior Understanding Failover Managers and Triggers Achieving Stateful Failover with Mirroring
Duration 2 Days 12 CPD hours This course is intended for Security architects System designers Network administrators Operations engineers Network managers, network or security technicians, and security engineers and managers responsible for web security Cisco integrators and partners Overview After taking this course, you should be able to: Describe Cisco WSA Deploy proxy services Utilize authentication Describe decryption policies to control HTTPS traffic Understand differentiated traffic access policies and identification profiles Enforce acceptable use control settings Defend against malware Describe data security and data loss prevention Perform administration and troubleshooting This course shows you how to implement, use, and maintain Cisco© Web Security Appliance (WSA), powered by Cisco Talos, to provide advanced protection for business email and control against web security threats. Through a combination of expert instruction and hands-on practice, you?ll learn how to deploy proxy services, use authentication, implement policies to control HTTPS traffic and access, implement use control settings and policies, use the solution?s anti-malware features, implement data security and data loss prevention, perform administration of Cisco WSA solution, and more.This course helps you prepare to take the exam, Securing the Web with Cisco Web Security Appliance (300-725 SWSA). Describing Cisco WSA Technology Use Case Cisco WSA Solution Cisco WSA Features Cisco WSA Architecture Proxy Service Integrated Layer 4 Traffic Monitor Data Loss Prevention Cisco Cognitive Intelligence Management Tools Cisco Advanced Web Security Reporting (AWSR) and Third-Party Integration Cisco Content Security Management Appliance (SMA) Deploying Proxy Services Explicit Forward Mode vs. Transparent Mode Transparent Mode Traffic Redirection Web Cache Control Protocol Web Cache Communication Protocol (WCCP) Upstream and Downstream Flow Proxy Bypass Proxy Caching Proxy Auto-Config (PAC) Files FTP Proxy Socket Secure (SOCKS) Proxy Proxy Access Log and HTTP Headers Customizing Error Notifications with End User Notification (EUN) Pages Utilizing Authentication Authentication Protocols Authentication Realms Tracking User Credentials Explicit (Forward) and Transparent Proxy Mode Bypassing Authentication with Problematic Agents Reporting and Authentication Re-Authentication FTP Proxy Authentication Troubleshooting Joining Domains and Test Authentication Integration with Cisco Identity Services Engine (ISE) Creating Decryption Policies to Control HTTPS Traffic Transport Layer Security (TLS)/Secure Sockets Layer (SSL) Inspection Overview Certificate Overview Overview of HTTPS Decryption Policies Activating HTTPS Proxy Function Access Control List (ACL) Tags for HTTPS Inspection Access Log Examples Understanding Differentiated Traffic Access Policies and Identification Profiles Overview of Access Policies Access Policy Groups Overview of Identification Profiles Identification Profiles and Authentication Access Policy and Identification Profiles Processing Order Other Policy Types Access Log Examples ACL Decision Tags and Policy Groups Enforcing Time-Based and Traffic Volume Acceptable Use Policies, and End User Notifications Defending Against Malware Web Reputation Filters Anti-Malware Scanning Scanning Outbound Traffic Anti-Malware and Reputation in Policies File Reputation Filtering and File Analysis Cisco Advanced Malware Protection File Reputation and Analysis Features Integration with Cisco Cognitive Intelligence Enforcing Acceptable Use Control Settings Controlling Web Usage URL Filtering URL Category Solutions Dynamic Content Analysis Engine Web Application Visibility and Control Enforcing Media Bandwidth Limits Software as a Service (SaaS) Access Control Filtering Adult Content Data Security and Data Loss Prevention Data Security Cisco Data Security Solution Data Security Policy Definitions Data Security Logs Performing Administration and Troubleshooting Monitor the Cisco Web Security Appliance Cisco WSA Reports Monitoring System Activity Through Logs System Administration Tasks Troubleshooting Command Line Interface