1726 Courses in Cardiff delivered Online

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Embark on a journey to understand and provide effective support for Special Educational Needs (SEN) students. Gain insights into SEN teaching methodologies and strategies aimed at fostering an inclusive learning environment. Equip yourself with the knowledge needed to make a positive impact on the education of students with diverse learning needs. Learning Outcomes: Comprehend the concept and importance of SEN support in education. Explore a variety of teaching methodologies tailored to students with SEN. Develop strategies to address the unique learning needs of SEN students. Understand the role of educators in promoting inclusive learning environments. Learn effective communication techniques for working with SEN students. Apply differentiated instruction to engage and support SEN learners. Create accessible learning resources to accommodate diverse needs. Collaborate with parents, caregivers, and fellow educators to enhance SEN support. Why buy this SEN?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the SEN you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This SEN course is ideal for Teachers and educators seeking to improve their skills in supporting SEN students. Education professionals interested in fostering an inclusive classroom environment. Individuals aspiring to work in roles related to special education support. Parents and caregivers of children with SEN. Prerequisites This SEN was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path SEN Teacher - Average Earnings: £25,000 - £40,000 per year. Teaching Assistant (SEN) - Average Earnings: £13,000 - £22,000 per year. Special Education Coordinator - Average Earnings: £25,000 - £45,000 per year. Educational Support Worker - Average Earnings: £15,000 - £25,000 per year. Learning Support Assistant - Average Earnings: £15,000 - £25,000 per year. Course Curriculum SEN Support SEN Support 00:15:00 SEN Teaching Methodologies SEN Teaching Methodologies 00:23:00

Are you ready to take your career in health and social care to the next level? Our comprehensive Health and Safety Executive Training course is designed to provide you with the knowledge, skills, and confidence to excel in your role as a health and social care professional. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The Health and Safety Executive Training course provides comprehensive education for those in the health and social care sector. Learners will understand the basics of health and social care, including key principles and policies. They will improve their communication skills, learn to promote equality and diversity, and understand their rights and responsibilities in the workplace. The course also covers safeguarding vulnerable individuals and the roles and duties of a caregiver and healthcare professional. Students will gain knowledge about health and safety responsibilities and risk management strategies. Additionally, the course addresses the legal and ethical standards required in practice, ensuring that learners are well-versed in professional and ethical conduct. Overall, this training equips individuals with the necessary skills and knowledge to provide high-quality care while maintaining safety and ethical standards. Course Curriculum Module 01: Introduction to Health and Social Care Module 02: Important Principles and Policies in Health and Social Care Work Module 03: Communication and its Relevance Module 04: Promoting Equality, Diversity and Rights Module 05: Rights and Responsibilities as a Health and Social Care Worker Module 06: Safeguarding Vulnerable Individuals Module 07: Role as a Caregiver and Healthcare Professional Module 08: Health and Safety Responsibilities Module 09: Risk Management in Health and Social Care Module 10: Legal, Standards and Professional Aspects of Ethical Practice Part - 1 Module 11: Legal, Standards and Professional Aspects of Ethical Practice Part - 2 Learning Outcomes: Understand the fundamentals of health and social care practices. Comprehend essential principles and policies in health and social care. Master effective communication techniques in care settings. Promote equality, diversity, and rights in health and social care. Safeguard vulnerable individuals through best practices. Manage health and safety responsibilities efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring health and social care workers Caregivers seeking comprehensive training Healthcare professionals aiming for advanced knowledge Individuals interested in safeguarding practices People passionate about equality and diversity Career path Health and Social Care Worker Safeguarding Officer Caregiver Healthcare Assistant Risk Management Officer Equality and Diversity Advisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to take your career in health and social care to the next level? Our comprehensive Health and Safety Executive Training course is designed to provide you with the knowledge, skills, and confidence to excel in your role as a health and social care professional. Key Features: CPD Certified Developed by Specialist Lifetime Access The Health and Safety Executive Training course provides comprehensive education for those in the health and social care sector. Learners will understand the basics of health and social care, including key principles and policies. They will improve their communication skills, learn to promote equality and diversity, and understand their rights and responsibilities in the workplace. The course also covers safeguarding vulnerable individuals and the roles and duties of a caregiver and healthcare professional. Students will gain knowledge about health and safety responsibilities and risk management strategies. Additionally, the course addresses the legal and ethical standards required in practice, ensuring that learners are well-versed in professional and ethical conduct. Overall, this training equips individuals with the necessary skills and knowledge to provide high-quality care while maintaining safety and ethical standards. Course Curriculum Module 01: Introduction to Health and Social Care Module 02: Important Principles and Policies in Health and Social Care Work Module 03: Communication and its Relevance Module 04: Promoting Equality, Diversity and Rights Module 05: Rights and Responsibilities as a Health and Social Care Worker Module 06: Safeguarding Vulnerable Individuals Module 07: Role as a Caregiver and Healthcare Professional Module 08: Health and Safety Responsibilities Module 09: Risk Management in Health and Social Care Module 10: Legal, Standards and Professional Aspects of Ethical Practice Part - 1 Module 11: Legal, Standards and Professional Aspects of Ethical Practice Part - 2 Learning Outcomes: Understand the fundamentals of health and social care practices. Comprehend essential principles and policies in health and social care. Master effective communication techniques in care settings. Promote equality, diversity, and rights in health and social care. Safeguard vulnerable individuals through best practices. Manage health and safety responsibilities efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring health and social care workers Caregivers seeking comprehensive training Healthcare professionals aiming for advanced knowledge Individuals interested in safeguarding practices People passionate about equality and diversity Career path Health and Social Care Worker Safeguarding Officer Caregiver Healthcare Assistant Risk Management Officer Equality and Diversity Advisor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview Nursing assistants are ESSENTIAL in the healthcare field! Across the UK, hospitals and care facilities rely on skilled individuals to provide vital support to patients and medical teams. With the growing demand for compassionate and well-trained nursing assistants, now is the perfect time to gain the skills and confidence needed to succeed in this rewarding role. The Nursing Assistant Training will provide a full guide to every essential medical procedure that a Nursing Assistant is required to perform. This involves the standardized practices of; patient hygiene, infection control, medical administration, communication techniques, nutritional training, routine venipuncture, safe handling of medicines, pain management and much more. Courses are included in this Complete Training Diploma Course 01: Level 3 Diploma in Nursing Assistant Complete Training Course 02: Medication Administration Level 4 Course 03: Human Anatomy and Physiology Course 04: Clinical Training for Nurses and Carers - Catheterization Course 05: Palliative and End of Life Care Training- Level 5 Course 06: Diabetes Care Diploma Course 07: Nutrition and Health Level 2 Course 08: Treating Post Traumatic Stress Disorder Course 09: Phlebotomy Diploma Course 10: Sterile Services Technician Training Course 11: Stress Management Training Along with our premium Nursing Assistant Course bundle, you will get 10 premium courses specially designed for Nursing assistants. Also, you will get an original hardcopy certificate, transcript and a student ID card. Learning Outcomes of Nursing Assistant Complete Training Bundle: Understand all the legal, practical, and ethical responsibilities of a Nursing Assistant Know how to communicate efficiently with patients and staff Become fully aware of all the necessary health and safety protocols for nursing Learn the nursing requirements for every healthcare setting and the nursing staff therein Gain the ability to perform valuable infection control in an emergency Acquire the ability to perform valuable infection control in an emergency Understand the legislation and guidance of medication management Show the ability to perform essential medical practises like Oxygenation and suchlike Obtain the knowledge of nutrition and fluid requirements for patients Gain the knowledge, skill and guideline to work as a healthcare technician specializing in phlebotomy. Get a comprehensive knowledge of Medical Terminologies of phlebotomy that involves drawing blood and preparing it for lab testing. Get comprehensive knowledge on how to handle medicines safely and much more... Benefits you'll get from choosing Apex Learning for this course: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the Nursing Assistant course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules of Nursing Assistant designed by expert instructors Learn about Nursing Assistant at your ease - anytime, from anywhere Study the Nursing Assistant from your computer, tablet or mobile device So, enroll in the course today and provide the best service for your patients. Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Level 3 Diploma in Nursing Assistant Complete Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Description Begin your journey with Apex Learning right away! The Nursing Assistant - CPD Certified course provides essential skills for effective patient care, including hygiene, infection control, and medical administration. It's perfect for those looking to enhance their abilities and gain CPD certification for professional development. Course Curriculum of Level 3 Diploma in Nursing Assistant Bundle Introduction Working in Different Healthcare Settings Legal, Standards and Professional Aspects of Ethical Practice: Part - 1 Legal, Standards and Professional Aspects of Ethical Practice: Part - 2 Effective Communication Health and Safety Hygiene Infection Control Asepsis Medication Administration Understanding Immune System Rest and Sleep Management Mobility and Immobility Issues of Patients Pain Management for Nurses Nutrition Fluid and Electrolyte Balance Assisting with Elimination Oxygenation How will I get my Certificate? After successfully completing the Nursing Assistant course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for anyone looking to start a career in healthcare support or those wanting to enhance their existing skills in nursing. Whether you're a beginner or have some experience in the nursing field, this course is perfect for individuals passionate about helping others and providing essential care to patients in a variety of settings. Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals of nursing so that you can improve your knowledge in the relevant field. Requirements This course has been designed to be fully compatible with tablets and smartphones. Career path Completing this course will enhance your CV and open doors to various roles in healthcare support. Nursing Assistant Patient Care Assistant Clinical Support Worker Health Support Specialist Senior Nursing Assistant

This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. How long will it take me to achieve this qualification? This qualification is classroom-based and usually achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed. How is the qualification assessed? Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

Level 5 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Gain essential knowledge and practical skills related to tracheostomy care with our comprehensive e-learning course. Designed for healthcare professionals, students, caregivers, and individuals interested in medical care.

Gain essential knowledge and practical skills related to stoma care with our comprehensive e-learning course. Designed for healthcare professionals, students, caregivers, and individuals interested in medical care.

Speech Therapy: Speech Therapy Training Online This exclusive Speech Therapy: Speech Therapy Training Course provides learners with a comprehensive overview of the role of a Speech and Language Therapist, equipping you with the essential skills to advance your career. It includes speech science, speech anatomy, and the characteristics of speech in detail. This Speech Therapy: Speech Therapy Training course will teach you how Speech and Language Therapists help children and adults with speech and language disorders, including swallowing, eating, and drinking issues. It covers the fundamentals of the speech chain model and walks you through the key stages of literacy and language development. This Speech Therapy: Speech Therapy Training course includes case studies and practical exercises that will teach you how to assess your clients' needs, set long-term goals, and support them every step of the way to recovery using a variety of communication techniques. In addition, you will gain in-demand professional skills that will help you start your career successfully. Main Course: Speech Therapy Course Courses are included in this Speech Therapy Bundle Course Course: Primary Teaching Course: Dyslexia Awareness Course: Nursery Nurse Course: SEN Teaching Assistant Course: ADHD Others Benefits of Speech Therapy: Speech Therapy Course Free 03 PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Speech Therapy: Speech Therapy Training Course] Speech Therapy: Speech Therapy Training Industry Experts Designed this Speech Therapy: Speech Therapy Training course into 04 detailed modules. Assessment Method of Speech Therapy Training After completing each module of the Speech Therapy Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Speech Therapy Training After completing the MCQ/Assignment assessment for this Speech Therapy Training course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Speech Therapy: Speech Therapy Course This Speech Therapy: Speech Therapy course is for anyone who wants to: Gain the skills needed to work in the teaching and child care profession. Improve their speech therapy and language therapy skills. Make a career change and explore new career opportunities. Gain a formal, accredited qualification to improve their career opportunities. Requirements Speech Therapy: Speech Therapy Course Students who intend to enrol in this Speech Therapy: Speech Therapy Course must meet the following requirements: Speech Therapy: Good command of the English language Speech Therapy: Must be vivacious and self-driven. Speech Therapy: Basic computer knowledge. Speech Therapy: A minimum of 16 years of age is required. Career path Speech Therapy: Speech Therapy Course Compete High provides the most expedient path to learning about Speech Therapy: Speech Therapy, as well as the opportunity to practice your skills in a corporate setting. Certificates Certificate of completion Digital certificate - Included