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To provide a fundamental understanding of building services in the context of: The working environment The success of the core business The health and safety of the occupants Operating cost and environmental impact The optimisation of cost and value Strategies for continuous improvement DAY ONE 1 Building services fundamentals The function of services in commercial buildings and their importance to the core businessElectrical servicesLightingHeatingVentilation and air conditioningLiftsWater Understanding IT and communication systems Practical exercises 2 The provision of comfort and safety Statutory requirementsHealth and safety legislationControl of contractorsRisk assessmentFire precautionsLegionella, sick building and other risks Business requirementsUnderstanding user requirementsMatching systems to business needs Practical exercises 3 Getting the design right What the FM needs to know about design and its procurementSuccessful space planningRelationship between services, space planning and designGetting the brief rightSupplier selection and management Practical exercises DAY TWO 4 Operation and maintenance Why maintain?Maintenance contractsInput and output specificationsResource optionsContracts - principal elementsTendering - key stepsSelection criteriaOperational criteriaMaintenance trends Performance-based service provisionInput and output specificationsKPIs and thresholdsRisk containmentValue-add opportunitiesPerformance contract strategy Practical exercises 5 Contingency planning Being ready for the unexpected Identifying and reducing riskInternal risksExternal risksIdentifying threats at your site Managing riskProtective systemsOccupier obligationsFire managementTesting Practical exercises 6 Commissioning services systems Physical commissioning Common problems Typical costs Commissioning stages Continuous commissioning Energy efficiency and the scope for environmental improvement Practical exercises 7 Satisfying the occupants Obtaining and responding to feedbackWhen to get feedbackWhyHowWhat to do with it Practical exercises 8 'Air time' Sharing experience and addressing specific issues of interest to participants Course review Close

Course Description Get instant knowledge from this bite-sized Recruitment and Social Media Course Part - 2 course. This course is very short and you can complete it within a very short time. In this Recruitment and Social Media Course Part - 2 course you will get fundamental ideas of recruitment and social media, the key understanding of the recruitment process, in-house recruitment and so on. Enrol in this course today and start your instant first step towards learning about the target audience and selecting the platform. Learn faster for instant implementation. Learning Outcome Familiarise with target audience and selecting the platform Understand the recruitment process Gain in-depth knowledge of in-house recruitment Deepen your understanding of the UK recruitment legislation How Much Do Social Media Managers Earn? Senior - £50,000 (Apprx.) Average - £36,000 (Apprx.) Starting - £26,000 (Apprx.) Requirement Our Recruitment and Social Media Course Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Recruitment and Social Media Course Part - 2 Module 01: Target Audience & Selecting the Platform 00:29:00 Module 02: The Recruitment Process 00:44:00 Module 03: In-House Recruitment 00:20:00 Module 04: The UK Recruitment Legislation 00:28:00 Assignment Assignment - Recruitment and Social Media Course Part - 2 00:00:00

🌟 Elevate Your Customer Service to Extraordinary Heights! 🌟   Are you ready to revolutionize the way you interact with your customers? Welcome to the 'Customer Service Masterclass - An Unforgettable Support Experience' - the ultimate online course designed to transform your customer service from ordinary to extraordinary!   🚀 Why Choose Our Masterclass?   ✨ Create Unforgettable Experiences: Learn the art of crafting memorable interactions that leave a lasting impression on your customers. From first contact to issue resolution, discover the secrets to building meaningful connections.   ✅ Master Proactive Problem-Solving: Anticipate your customers' needs before they even realize it! Uncover proven strategies to address concerns efficiently and effectively, turning potential problems into opportunities to showcase your stellar service.   🌐 Navigate the Digital Landscape with Ease: In today's digital age, customer service goes beyond face-to-face interactions. Gain insights into managing online inquiries, social media interactions, and virtual support channels with finesse.   🔥 Boost Customer Satisfaction and Loyalty: Happy customers are loyal customers. Uncover the techniques that will not only meet but exceed customer expectations, fostering loyalty that lasts a lifetime.   📈 Measure and Improve: Dive into the world of analytics and feedback to continuously enhance your service. Discover how to turn data into actionable insights, driving ongoing improvements for an ever-evolving customer experience.   🎓 What You'll Learn: The Psychology of Customer Satisfaction Effective Communication Strategies Handling Challenging Situations with Grace Implementing Proactive Customer Service Harnessing Technology for Seamless Support Building a Customer-Centric Culture within Your Team   🎁 Exclusive Bonuses: Enroll now and receive: 📚 Comprehensive Course Materials 🗣️ Access to a Thriving Community of Like-Minded Professionals 📈 Practical Tools and Templates for Immediate Implementation   👩‍💻 Who Should Enroll: Customer Service Representatives Support Team Leaders Entrepreneurs and Small Business Owners Anyone Passionate about Delivering Exceptional Service   💡 Ready to Stand Out in a Crowded Marketplace? Don't miss out on the chance to take your customer service to new heights. Join the 'Customer Service Masterclass' and unlock the key to creating an unforgettable support experience for your customers. Enroll now and let excellence become your standard!   🚀 Transform today, thrive tomorrow! 🚀   Course Curriculum

To protect employees and employers in the workplace, ensure fair pay for the employees and protect children from labour, employment laws are very crucial. The employment law course online will provide you with valuable lessons on employment laws that further enhance your knowledge to ensure your rights, obligations, and responsibilities within the employer-employee relationship. From the laws regarding wages and workplace safety to discrimination and wrongful termination, this employment law training course covers everything that you need to know. Learn about the central employment laws in the most effective and sensible approach. You will also get a clear understanding of the laws concerning employment for foreign citizens and the penalty for illegal workers in the UK. In addition to that, discover the legal rights of both the employee and employer by taking the UK employment law certificate program.  Learning Outcomes Learn about the basics of Employment Law Get familiar with the legal recruitment process and employment contracts Learn about money management Get a wealth of knowledge national minimum wage and living wage Be proficient in workplace monitoring and data protection You'll also learn about the process of dismissals, grievances and employment tribunals Get a clear understanding of parental rights, sick pay and pension scheme Learn about health and safety at work Course Design Training offered by The UK employment law training course could potentially benefit a range of roles, but would particularly enhance careers in- Online study materials Mock exams Multiple-choice assessment Why Choose this Course? This is one of the best employment law courses online and suitable for anyone who wants to gain extensive knowledge, potential experience, and skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Why study this course* You will learn everything that is needed regarding The UK Employment Law. This is an excellent opportunity for anyone from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. Requirements The UK Employment Law Online Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career Path* Training offered by The UK Employment Law course could potentially benefit a range of roles, but would particularly enhance careers in- Employment Lawyer Legal Advising Human Resources Corporate coordinator and many more

Learn the Latest Skills | Acknowledged by CPD | MCQ Based Exam & Tutor Support | Interactive Video Training  If you are interested in gaining a position as a highly paid Office Administrator, Secretary, or Personal Assistant, then this lesson from Janets is the perfect opportunity. The course focuses on building practical knowledge so that upon successful completion you are fully prepared for work. Whether you are a complete beginner or have some experience, this course covers everything in a concise manner. Gain the confidence to excel in any office or commercial environment by gaining the necessary knowledge of administration, computer, and management techniques. This cutting-edge online course is taught by industry experts with continuing expert involvement, and it teaches you immediately applicable skills. Our Diploma can provide you with the insight, skills and knowledge you need to succeed in this busy career. What Will You Learn? Understand succession planning. Learn the basic computer software you need to know to perform at your best on a daily basis. How to work to a schedule to achieve the best results.. How to present documents and proofread. Organise effective meetings. How to categorise, sub-categorise and manage your filing system effectively. What classes are included in this package? Earn a digital certificate upon successful completion acknowledged by UK and internationally acknowledged lesson There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you’ll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? This course is designed for those seeking senior secretarial or administrative jobs in an organization, as well as newcomers seeking their first job in an office setting. Although a good command of the English language is assumed, no prior experience or knowledge is required. Career Path Training offered by the Office Admin, Secretarial and PA could potentially benefit a range of roles, but would particularly enhance careers in: Office Administration Personal Assistant Receptionist Secretary Other administration roles Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement after the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment On successful completion of the Office Admin, Secretarial and PA Diploma, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again. Course Contents Office Admin, Secretarial and PA Diploma Microsoft Word Microsoft PowerPoint Microsoft Excel Recommended Reading Mock Exam Final Exam Recommended Materials Assignment

The travel and tourism industry is one of the fastest-growing industries, with new jobs being created every day. In the Travel & Tourism course, you will gain an in-depth understanding of the nature of the travel and tourism industry and the different roles in this sector.  Whether you want to work in tourism marketing or hospitality and entertainment, this course will provide you with an in-depth understanding of job opportunities in this field, as well as the fundamental skills to fast track your career. Through case studies and practical exercises, our experienced tutor will teach you about the history of tourism, the growing importance of sustainability in tourism, top travel destinations, and much more.  Learning Objectives: Demonstrate an in-depth understanding of the different types of travel tourism and tour operators Understand how to travel and tourism industry has developed in recent years Explore the role of travel and tourism organisations and their interrelationships Learn the differences in the tourism industry between the private and public sector Broaden your understanding of the differences between inbound, outbound and domestic tourism Gain in-depth knowledge of your career opportunities and career paths in this sector Develop essential customer service, presentation and hospitality skills Understand the importance of sustainability in tourism and explore sustainable developments and trends in this sector Learn how to utilise social media for marketing tourist attractions and destinations Who is This for? This diploma in Travel and Tourism is ideal for those who are interested in a career in this sector and want to develop their skills and practical knowledge. Our online courses are specially designed for distance learning, offering flexible virtual classroom modules that you can study at your own convenience. There are no specific entry requirements for this course. Entry Requirement: This course is available to all learners, of all academic backgrounds. Good understanding of English language, numeracy and ICT are required to attend this course. Certificate of Completion from Course Gate At the successful completion of the course, the learners may order the Certificate of Completion from Course Gate (soft copy) by paying only £2. For the Printed hard copy of the certificate, the learners have to pay £9. There is an additional £10 delivery charge for international students. Career Path On successful completion of the course, learners will be able to demonstrate an excellent understanding of the tourism industry, travel marketing and the role of travel organisations, equipped with the industry knowledge to fast track their career. Related professions in this field include: Travel Sales Consultant Tour Guide/Operator Travel Agent Travel writer/Journalist Course Curriculum Module 01: An Introduction to Travel & Tourism An Introduction to Travel & Tourism 00:30:00 Assessment Module 01 Module 01 Final Quiz Exam - Travel & Tourism 00:10:00 Module 02: The Business of Travel and Tourism The Business of Travel and Tourism 00:15:00 Assessment Module 02 Module 02 Final Quiz Exam - Travel & Tourism 00:10:00 Module 03: Marketing to the Traveling Public Marketing to the Traveling Public 00:20:00 Assessment Module 03 Module 03 Final Quiz Exam - Travel & Tourism 00:10:00 Module 04: Characteristics of Travel and Tourism Organisations Characteristics of Travel and Tourism Organisations 00:15:00 Assessment Module 04 Module 04 Final Quiz Exam - Travel & Tourism 00:10:00 Module 05: Career Development within the Industry Career Development within the Industry 00:15:00 Assessment Module 05 Module 05 Final Quiz Exam - Travel & Tourism 00:10:00 Module 06: Sustainable Tourism Sustainable Tourism 00:20:00 Assessment Module 06 Module 06 Final Quiz Exam - Travel & Tourism 00:10:00 Module 07: Sociocultural Impacts of Travel and Tourism Sociocultural Impacts of Travel and Tourism 00:20:00 Assessment Module 07 Module 07 Final Quiz Exam - Travel & Tourism 00:10:00 Module 08: Environmental Impacts of Tourism Environmental Impacts of Tourism 00:15:00 Assessment Module 08 Module 08 Final Quiz Exam - Travel & Tourism 00:10:00 Module 09: Social Media and Tourism Marketing Social Media and Tourism Marketing 00:10:00 Assessment Module 09 Module 09 Final Quiz Exam - Travel & Tourism 00:10:00 Module 10: Tourism and UK Tourism and UK 00:10:00 Assessment Module 10 Module 10 Final Quiz Exam - Travel & Tourism 00:10:00

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Overview Interest Rate Options are an essential part of the derivatives marketplace. This 3-Day programme will equip you to use, price, manage and evaluate interest rate options and related instruments. The course starts with a detailed review of option theory, from a practitioner’s viewpoint. Then we cover the key products in the rates world (caps/floors, swaptions, Bermudans) and their applications, plus the related products (such as CMS) that contain significant ’hidden’ optionality. We finish with a detailed look at the volatility surface in rates, and how we model vol dynamics (including a detailed examination of SABR). The programme includes extensive practical exercises using Excel spreadsheets for valuation and risk-management, which participants can take away for immediate implementation Who the course is for This course is designed for anyone who wishes to be able to price, use, market, manage or evaluate interest rate derivatives. Interest-rate sales / traders / structurers / quants IT Bank Treasury ALM Central Bank and Government Treasury Funding managers Insurance Investment managers Fixed Income portfolio managers Course Content To learn more about the day by day course content please click here To learn more about schedule, pricing & delivery options, book a meeting with a course specialist now