8513 Courses in Cardiff delivered Online

The construction industry is one of the largest and most important in the UK, and with a growing emphasis on safety, there are plenty of job opportunities for skilled construction management professionals with construction safety expertise. The average salary for a construction manager with safety expertise in the UK is £46,423 per year. However, with experience and specialised skills, you can earn much more. For example, senior construction managers with safety expertise can earn upwards of £60,000 per year. So, if you're interested in a career in construction management with construction safety, now is the time to get started! There are plenty of job opportunities available, and the salary potential is very good. Construction Management with Construction Safety - 9 QLS Endorsed Courses Course 01: Advanced Diploma in Construction Site Safety Training at QLS Level 7 Course 02: Advanced Diploma in Construction Management at QLS Level 6 Course 03: Diploma in Building Design and Construction at QLS Level 4 Course 04: Certificate in Professional Interior Design & Construction at QLS Level 3 Course 05: Certificate in Manual Handling at QLS Level 3 Course 06: Certificate in Work At Height Training at QLS Level 3 Course 07: Certificate in Working in Confined Spaces at QLS Level 3 Course 08: Certificate in Fire Safety Training at QLS Level 3 Course 09: Advanced Diploma in Health & Safety at QLS Level 7 The Advanced Diploma in Construction Management with Construction Safety bundle is for those who want to be successful. In the Advanced Diploma in Construction Safety Training course, you will learn the essential knowledge needed to become well versed in this course. Our Advanced Diploma in Construction Management with Construction Safety starts with the basics of Advanced Diploma in Construction Management with Construction Safety and gradually progresses towards advanced topics. Therefore, each lesson of this course is intuitive and easy to understand Key Highlight QLS Endorsed CPD Certified 9 Free QLS and CPD Hard Copy Certificates 9 Free CPD PDF Certificate Lifetime Access 24/7 Full Tutor Support Self paced Learning Platform Any Device Compatible Curriculum Breakdown of the Advanced Diploma in Construction Management at QLS Level 6 Course Module 01: Introduction to Construction Management Module 02: Project Life Cycle and Success Module 03: Cost Management Module 04: Preliminary Site Investigation and Site Organisation Module 05: Site Management Module 06: Planning and Management of Equipment Module 07: Construction Materials Management Module 08: Vendor Analysis in Construction Management Module 09: Construction Procurement Module 10: Stock Control Module 11: Supply Chain Management Module 12: The Main Participators Module 13: Quality Assurance and Customer Care Module 14: Legal Aspects of Contracting Module 15: Human Resources Management Module 16: Risk and Value Management Module 17: Communications, Information and Documentation of Construction Module 18: Health and Safety in Construction Management Assignment Curriculum Breakdown of the Advanced Diploma in Construction Safety Training at QLS Level 7 Course Health and Safety at Work and the Laws Management Risk and Value Management Communications, Information and Documentation of Construction Health and Safety in Construction Management Managing for Health and Safety Introduction and Basics Safety Precautions Electrical Incidents Reducing and Controlling Risks Introduction, Regulations and Duties Assessment and Prevention of the Risks Work at Height Equipment Working in Confined Spaces and the Laws Risk Assessment Control Measures Emergency Procedures Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve 9 QLS endorsed certificates after completing the bundle as proof of their achievement. You will get the endorsed certificates for free to be delivered to your home by post. Endorsement The Quality Licence Scheme (QLS) has endorsed all the courses for their high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Accreditation These courses are also accredited by CPD Quality Standards (CPD QS) ensuring the qualty of the learning materials. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Construction Management with Construction Safety bundle. Requirements To enrol in this course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs such as: Construction Manager with Safety Expertise: £46,423 per year Construction Safety Manager: £45,000 per year Health and Safety Advisor: £32,983 per year Principal Safety Officer: £50,000 per year Safety Consultant: £40,000 per year Certificates 9 CPD Accredited Hard Copy Certificate Hard copy certificate - Included 9 CPD Accredited PDF Certificate Digital certificate - Included 9 QLS Endorsed Hard Copy Certificate Hard copy certificate - Included

***24 Hour Limited Time Flash Sale*** Nutrition and Childcare Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Set the foundation for healthy lives with our carefully curated 'Nutrition and Childcare' course bundle. This comprehensive package is brimming with knowledge, offering three QLS-endorsed courses in 'Nutrition-Diploma', 'Natural Nutrition: Naturopathy Course', and 'Childcare and Nutrition', each of which awards a highly respected hardcopy certificate. To expand your theoretical understanding even further, this bundle also includes five CPD QS accredited courses covering 'Paediatric Care', 'Home Based Childcare Course - Level 3', 'Healthy Nutrition Masterclass: Diet & Meal Plan For Health', 'Diet and Nutrition Diploma', and 'Vegan Nutrition: Build Your Plant-Based Diet & Meal Plan'. Key Features of this Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Nutrition and Childcare bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Nutrition-Diploma QLS Course 02: Natural Nutrition: Naturopathy Course QLS Course 03: Childcare and Nutrition 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Paediatric Care Course 02: Home-Based Childcare Course - Level 3 Course 03: Healthy Nutrition Masterclass: Diet & Meal Plan For Health Course 04: Diet and Nutrition Diploma Course 05: Vegan Nutrition: Build Your Plant-Based Diet & Meal Plan In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Nutrition and Childcare courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. This collection of eight courses is your route to understanding the fundamentals of nutrition and childcare. Uncover the essentials of healthy living and take a significant step towards promoting wellness and proper development in children's lives. Learning Outcomes: Gain a deep understanding of the principles of nutrition and naturopathy. Learn the specifics of childcare and its nutritional requirements. Develop an understanding of paediatric care and its best practices. Acquire knowledge about home-based childcare and its unique challenges. Master the art of planning healthy diets and meal plans. Gain a diploma-level understanding of diet and nutrition. Learn how to create and manage a plant-based diet. The 'Nutrition and Childcare' course bundle is a comprehensive package designed to provide a robust theoretical foundation in both nutrition and childcare. The three QLS-endorsed courses offer an in-depth look into general nutrition, naturopathy, and the interplay between childcare and nutrition. The five additional CPD QS accredited courses delve into specific areas of nutrition and childcare. Covering topics like paediatric care, home-based childcare, diet planning, and vegan nutrition, these courses provide a broad perspective on the topics. This comprehensive understanding will empower learners to make informed decisions and offer the best care and nutritional advice, fostering healthier, happier lives. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Career path Nutritionist: Guide clients towards healthier food choices (£20,000 - £35,000). Naturopath: Provide natural, holistic health advice (£25,000 - £50,000). Childcare Provider: Offer safe, nurturing environments for children (£15,000 - £25,000). Paediatric Care Provider: Specialise in the care of infants, children, and adolescents (£20,000 - £40,000). Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before In today's dynamic business landscape, the role of a manager is more crucial than ever. As the UK economy continues to thrive, with over 5.9 million private sector businesses, the demand for skilled and effective managers is on the rise. However, the transition from individual contributor to a leadership role can be challenging. Are you ready to unlock your potential and become a successful manager who inspires and motivates teams to achieve greatness? Our comprehensive New Manager Training bundle is designed to equip you with the essential skills and knowledge to navigate the complexities of leadership and team management. Explore the fundamentals of effective management, honing your ability to lead with confidence and clarity. Develop strong communication skills, enabling you to convey ideas effectively and foster open dialogue within your team. Gain insights into employee management strategies, empowering you to cultivate a motivated and productive workforce. Additionally, you'll delve into the art of team building, cross-cultural awareness, and unconscious bias training, ensuring an inclusive and harmonious work environment. Our New Manager Bundle Contains 09 of Our Premium Courses for One Discounted Price: Course 01: New Manager Course 02: Leadership Skills Course Course 03: Essentials Communication for Business Course 04: Diploma in Employee Management Course 05: Team Building & Management Diploma Course 06: Sexual Harassment Awareness Training Course 07: Diploma in Meeting Management Course 08: Cross-Cultural Awareness Training Course 09: Unconscious Bias Training Course Invest in your future as a leader. This training bundle empowers you to confidently manage your team, fostering a positive work environment and achieving exceptional results. Enrol today and take your career to the next level! Learning Outcomes of New Manager Training Implement effective leadership styles to motivate and inspire your team. Develop clear and concise communication strategies for various situations. Master delegation techniques to empower your team and boost efficiency. Set SMART goals and effectively track team performance. Navigate conflict situations and manage workplace challenges constructively. Foster a positive and inclusive work environment for all team members. With this comprehensive New Manager Training bundle, you can achieve your dreams and train for your ideal career. This New Manager Training bundle covers essential aspects in order to progress in your chosen career. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of New Manager Get a free student ID card with New Manager Training program (£10 postal charge will be applicable for international delivery) The New Manager is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the New Manager course materials The New Manager comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Our New Manager Training bundle courses consist of the following learning modules: Course 01: New Manager Module 01: Managers are Made, Not Born Module 02: Create a Management Track Module 03: Define and Build Competencies Module 04: Managers Learn by Being Managed Well Module 05: Provide Tools 1 Module 06: Provide Support Module 07: Identify Strong Candidates Early Module 08: Clearly Define the Management Track Module 09: Empower New Managers Module 10: Provide Growth Opportunities Course 02: Leadership Skills Course Module 01: Introduction to Leadership Module 02: Qualities of a Good Leader and Leadership Module 3. Creativity in Leadership Module 4: Organisational Skills Module 5. Leadership Skills and Competencies Module 6: Communication Skills Module 7: Negotiation Techniques Module 8. Cultivating Inclusion, Belonging, and Engagement Module 9. Leadership Foundations Module 10. Emotional Intelligence Module 11. Evolve as a Leader Module 12. Leadership & Management in the UK Course 03: Essentials Communication for Business Business Communication Identifying Basic Communication Techniques FREE Formal and Informal Communication Verbal And Non-Verbal Communication Describing Verbal and Non-verbal Communication Understanding Body Language Making Effective Presentations Fundamentals of Productive Meetings Written Communication Written Communication Electronic Communication Electronic Communication Communicating With Graphics Creating Graphics for Business Communication Communicating Static Information Communicating Dynamic Information Effectively Working For Your Boss Representing Your Boss Communicating Your Boss's Decisions Supporting Your Boss and Colleagues Building a Partnership with Your Boss =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*9 = £117) CPD Hard Copy Certificate: £29.99 CPD 90 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: New Managers Team Leaders Supervisors Aspiring Managers Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Team Lead Project Manager Department Head Senior Management Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Embark on a transformative journey through the intricacies of modern chemistry with our comprehensive course, "The Ultimate Chemistry Training Series: From Basics to Advanced." Recently held across the UK, this training garnered acclaim for its dynamic approach and real-world relevance. Dive into foundational topics like Basic Chemistry and Biology, ensuring a robust understanding of the building blocks that underpin advanced scientific disciplines. Our cutting-edge curriculum extends beyond theory, covering crucial aspects such as Chemical Hygiene and Engineering, instilling a culture of safety in laboratory environments. The Ultimate Chemistry Training Series: From Basics to Advanced Bundle Consists of the following Premium courses: Course 01: Basic Chemistry Course 02: Basic Biology Course 03: Chemical Hygiene and Engineering: Safety in Laboratories Course 04: Biomedical Science at QLS Level 3 Course 05: Environmental Engineering Course 06: Food Technology Diploma Level 3 Course 07: Anatomy and Physiology of Human Body Course 08: Diploma in Water Chemistry Course 09: Health Science Diploma Level 3 Course 10: Medical Laboratory Assistant Course 11: Spill Management Training Course 12: Evolutionary Developmental Biology (Evo-Devo) Course 13: Environmental Law Course 14: Environmental Health Course 15: Biochemistry Course 16: Sustainable Energy, Development and Environmental Impacts Course 17: Renewable Energy Course 18: Diploma in Lab Technician at QLS Level 5 Course 19: Electrical Machines for Electrical Engineering Course 20: Solar Energy 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Effective Communication Skills Diploma Course 02: Business Networking Skills Course 03: Influencing and Negotiation Skills Course 04: Delegation Skills Training Course 05: Time Management Course 06: Leadership Skills Training Course 07: Decision Making and Critical Thinking Online Course Course 08: Emotional Intelligence and Social Management Diploma Course 09: Assertiveness Skills Course 10: Touch Typing Complete Training Diploma Learning Outcomes: Upon completion of The Ultimate Chemistry Training Series: From Basics to Advanced bundle, you should be able to: Master foundational principles of Basic Chemistry and Biology. Demonstrate proficiency in Chemical Hygiene and Engineering for lab safety. Attain advanced knowledge in Biochemistry and Environmental Engineering. Analyze the Anatomy and Physiology of the Human Body at a proficient level. Apply environmental laws and regulations in real-world scenarios. Develop expertise in Renewable Energy and its environmental impacts. As you progress, explore specialised realms, including Environmental Engineering and Food Technology, culminating in in-depth knowledge of Biochemistry and Sustainable Energy. Taught by industry experts, this course seamlessly integrates theoretical insights with practical applications. Gain proficiency in areas like Medical Laboratory Assistance and Spill Management, ensuring you're equipped to navigate diverse challenges in the field. Elevate your expertise with topics like Renewable Energy and Electrical Machines, paving the way for a career at the forefront of scientific innovation. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to delve into the intricacies of scientific disciplines. Professionals seeking to broaden their expertise in laboratory sciences. Enthusiasts passionate about sustainable energy and environmental health. Those intrigued by the intersection of biology, chemistry, and technology. Individuals aiming to contribute to the evolving field of food technology. Anyone eager to explore diverse career opportunities in the scientific realm. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Chemistry Training course, all you need is - A smart device A secure internet connection And a keen interest in Chemistry Career path Environmental Scientist: •32,000 - •45,000 Biochemist: •35,000 - •50,000 Lab Technician: •25,000 - •35,000 Medical Laboratory Assistant: •20,000 - •28,000 Food Technologist: •28,000 - •40,000 Renewable Energy Specialist: •30,000 - •45,000 Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

In the ever-evolving landscape of UK business, staying ahead is not just an advantage but a necessity. The Ultimate Business Mastery Bundle is your strategic toolkit to navigate the contemporary challenges facing businesses today. From intricate financial analyses to streamlined administrative practices, the Ultimate Business Mastery course empowers you with a diverse skill set to excel in the dynamic world of business. The Ultimate Business Mastery Bundle Consists of the following Premium courses: Course 01: Administration : Office Administration Course 02: Business Finance Course 03: Business Analysis Level 3 Course 04: Business Law Course 05: Budget Analysis and Financial Report Building Course 06: Payroll (UK Payroll System, Payee, Tax, NI, Pension) Course 07: Retail Management Course 08: Data Analysis & Forecasting Course 09: Microsoft Excel & Accounting Training Course 10: Financial Analysis Methods Course 11: Business Administration and Financial Management Level 2 Certification Course 12: Economics Level 2 Diploma Course 13: Administrative Management Course 14: Quality Management Course 15: Complete Customer Service and Communication Skills at QLS Level 3 Course 16: Communication and Organisational Skills Course 17: Level 3 Purchasing & Procurement Course 18: Advanced Tax Accounting Course 19: Business English and Communication Skills Course 20: Learn Microsoft Word, PowerPoint & Outlook In 90 Minutes! 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Effective Communication Skills Diploma Course 02: Business Networking Skills Course 03: Influencing and Negotiation Skills Course 04: Delegation Skills Training Course 05: Time Management Course 06: Leadership Skills Training Course 07: Decision Making and Critical Thinking Online Course Course 08: Emotional Intelligence and Social Management Diploma Course 09: Assertiveness Skills Course 10: Touch Typing Complete Training Diploma Learning Outcomes: Upon completion of The Ultimate Business Mastery bundle, you should be able to: Navigate complex financial landscapes with proficiency in Business Finance. Analyse and interpret business data, fostering Data Analysis and forecasting expertise. Demonstrate mastery in administrative functions through Office Administration skills. Develop an in-depth understanding of Business Law and its implications. Implement effective communication strategies with enhanced Customer Service skills. Cultivate advanced proficiency in Microsoft Excel for efficient financial reporting. As businesses grapple with the complexities of post-pandemic recovery, our course tackles the key issues head-on. Dive deep into Business Finance, Budget Analysis, and Payroll intricacies. Equip yourself with the expertise needed to master Retail Management and Data Analysis, preparing you to make real-time data-driven decisions. With a focus on Quality Management and Administrative Efficiency, the Ultimate Business Mastery bundle is your gateway to ensuring operational excellence in any professional environment. Elevate your career with a suite of skills that are not just relevant but crucial in today's competitive business landscape. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring business professionals seeking a well-rounded skill set. Entrepreneurs looking to enhance their business acumen. Individuals aiming to advance their career in administration and finance. Professionals interested in mastering data-driven decision-making. Those wanting to stay abreast of the latest business laws and regulations. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Ultimate Business Mastery Bundle course, all you need is - A smart device A secure internet connection And a keen interest in Business Career path Financial Analyst: •35,000 - •45,000 per annum Retail Manager: •25,000 - •40,000 per annum Business Administrator: •22,000 - •35,000 per annum Data Analyst: •30,000 - •45,000 per annum Procurement Specialist: •28,000 - •40,000 per annum Quality Assurance Manager: •35,000 - •50,000 per annum Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses with Certificates | Installment Options

Enhance your social media marketing skills with our Ultimate Social Media Marketing Course. Gain essential knowledge, update your skills, and boost your career prospects. Enroll now for CPD accredited certification.

🌟 Unlock the Power of Communication with Our Mailing List Course! 🌟 Are you ready to elevate your outreach game and connect with your audience in a way that truly resonates? Introducing our comprehensive 'Mailing List' course - the ultimate key to mastering the art of effective communication through email. 🚀 🌐 Why Mailing List Matters: In a world inundated with digital noise, establishing a direct line of communication with your audience is paramount. Email remains a powerful and personal tool, allowing you to engage, inform, and inspire with precision. Our Mailing List course is designed to equip you with the skills and knowledge needed to harness the full potential of this dynamic medium. 🚀 Key Benefits: Optimized Outreach: Learn the secrets of crafting compelling email campaigns that cut through the clutter and resonate with your target audience. Building Strong Connections: Discover strategies for cultivating genuine relationships with your subscribers, fostering brand loyalty and trust. Conversion Magic: Uncover the art of crafting persuasive emails that drive action, turning leads into loyal customers. Data-Driven Decisions: Dive into analytics and metrics to understand the performance of your campaigns, enabling you to refine your strategies for maximum impact. Automation Mastery: Streamline your workflow by mastering email automation, saving time and ensuring a consistent and timely connection with your audience. 🎯 Who is This For? Entrepreneurs: If you're a business owner looking to boost your brand's online presence and engagement, this course is tailor-made for you. Marketers: Sharpen your marketing toolkit with the latest techniques in email outreach, making your campaigns more effective and measurable. Content Creators: Bloggers, writers, and content creators can enhance their reach by learning to leverage email as a powerful distribution channel. Small Business Owners: Whether you run a local business or an online store, our Mailing List course will empower you to connect with your audience on a personal level, driving customer loyalty. 🚀 Career Path: Embarking on this Mailing List course opens doors to a myriad of exciting opportunities in the digital landscape: Email Marketing Specialist: Become an expert in crafting and implementing high-performing email campaigns for businesses. Digital Marketing Manager: Lead the charge in developing comprehensive digital marketing strategies, with a focus on effective email communication. Content Strategist: Integrate email as a key component of your content strategy, creating cohesive and engaging messaging across various platforms. Entrepreneurial Ventures: Armed with the skills to connect directly with your audience, consider launching your own business or consultancy to help others optimize their email marketing efforts. 🎓 Enroll Today and Transform Your Communication Strategy! Don't miss out on the chance to revolutionize your outreach game! Our Mailing List course provides the tools and knowledge you need to navigate the evolving landscape of email communication. 🌐️ Ready to take the first step towards email mastery? Enroll now and unlock a world of possibilities! 🚀🌟 Course Curriculum Curriculum Curriculum 00:00 Module 1-Mailing List Mailing List 00:00 Module 2-Counting Profits Counting Profits 00:00 Module 3-Creating Your Own E-zine Creating Your Own E-zine 00:00 Module 4-Decide the Theme Decide the Theme 00:00 Module 5-Formatting Your E-zine Formatting Your E-zine 00:00 Module 6-Writing Your E-zine Writing Your E-zine 00:00 Module 7-Building Your Mailing Lists Building Your Mailing Lists 00:00 Module 8-Auto Responder and Capture page Auto Responder and Capture page 00:00 Module 9-Advertisement Advertisement 00:00 Module 10-Getting Targeted Subscribers Getting Targeted Subscribers 00:00

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.