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🌟 Unlock Your Strategic Genius with Strategic Planning Course! 🌟 Are you ready to elevate your strategic thinking skills to unprecedented heights? Welcome to the world of Strategic Planning, where you'll master the art of charting courses, foreseeing opportunities, and steering your organization towards success!   🚀 Why Strategic Planning Matters? In today's dynamic business landscape, having a well-crafted strategy isn't just an advantage; it's a necessity for survival and growth. Strategic Planning empowers individuals and organizations to navigate uncertainties, capitalize on emerging trends, and stay ahead of the competition. Our Strategic Planning course provides you with the essential tools, frameworks, and insights needed to develop robust strategies that stand the test of time. Whether you're a seasoned executive, an aspiring entrepreneur, or a fresh graduate looking to make an impact, this course equips you with the strategic acumen to thrive in any professional environment.   🔍 What You'll Gain: Strategic Vision: Learn to envision the future landscape of your industry and craft strategies that position your organization for long-term success. Analytical Skills: Master the art of gathering, analyzing, and interpreting data to make informed strategic decisions. Risk Management: Identify potential risks and devise contingency plans to mitigate them effectively. Innovation and Adaptability: Embrace innovation and adaptability as core pillars of strategic planning, enabling you to seize new opportunities and navigate market disruptions. Effective Communication: Develop the ability to communicate your strategic vision persuasively and rally stakeholders behind your initiatives.   🎯 Who is this for? Our Strategic Planning course caters to professionals across industries who are committed to driving organizational growth and achieving strategic objectives. Whether you're a business leader, a project manager, or a consultant, this course equips you with the tools and insights needed to excel in your role. Executives and Business Leaders: Enhance your strategic leadership capabilities and steer your organization towards sustainable growth. Entrepreneurs: Develop a clear roadmap for your venture's success and gain a competitive edge in the market. Project Managers: Learn to align project objectives with broader organizational goals and navigate complexities with confidence. Consultants and Advisors: Offer strategic guidance and insights that add tangible value to your clients' businesses.   🚀 Career Path: A solid foundation in Strategic Planning opens doors to a myriad of exciting career opportunities across industries. Whether you aspire to climb the corporate ladder, launch your own venture, or carve out a niche as a strategic advisor, the skills you acquire in this course serve as invaluable assets throughout your professional journey. Strategic Planner/Analyst: Lead strategic initiatives, conduct market research, and provide actionable insights to drive business growth. Business Development Manager: Identify new opportunities, forge strategic partnerships, and expand market reach through targeted initiatives. Management Consultant: Offer strategic advice, conduct performance assessments, and guide organizations through periods of transformation and growth. Entrepreneur/Startup Founder: Develop a clear vision, devise scalable business models, and navigate market dynamics to build a thriving enterprise.   Don't just navigate the currents of change-set your course with purpose and precision. Enroll in our Strategic Planning course today and embark on a journey towards strategic excellence and unparalleled success! 🌟 Course Curriculum Module 1 Introduction to Strategic Planning Introduction to Strategic Planning 00:00 Module 2 Setting the Stage for Strategic Planning Setting the Stage for Strategic Planning 00:00 Module 3 Strategic Analysis Techniques Strategic Analysis Techniques 00:00 Module 4 Strategic Options Strategic Options 00:00 Module 5 Strategic Monitoring and Review Strategic Monitoring and Review 00:00 Module 6 Case Studies Case Studies 00:00 Module 7 Wrap-Up and Next Steps Wrap-Up and Next Steps 00:00

🚀 Supercharge Your Online Presence with 'Marketing Skills for Facebook' Course! 🚀 Are you ready to unlock the immense potential of Facebook for your business? Elevate your marketing game and harness the power of the world's largest social media platform with our comprehensive 'Marketing Skills for Facebook' course! 🎯 Master the Art of Targeted Advertising: Learn how to create compelling ads that reach your ideal audience. From demographic targeting to crafting engaging ad content, discover the secrets to boosting conversions and maximizing ROI. 📈 Optimize Your Facebook Presence: Gain insights into optimizing your business page for maximum visibility and engagement. Leverage Facebook's tools and features effectively to build a strong brand presence and attract more customers. 💡 Strategic Content Creation: Unlock the strategies behind creating thumb-stopping content that captivates your audience. Discover how to plan, create, and schedule content that drives meaningful interactions and builds a loyal community around your brand. 🔍 Analytics and Insights Demystified: Navigate Facebook Insights like a pro! Understand crucial metrics, interpret data, and refine your strategies based on real-time analytics to continually improve your marketing efforts. 🤝 Community Building and Engagement: Learn the art of fostering a vibrant community around your brand. From effective communication to fostering meaningful interactions, cultivate a loyal customer base that keeps coming back. 🏆 Bonus: Exclusive Case Studies and Expert Tips: Gain valuable insights from successful campaigns and industry experts. Dive deep into real-world case studies and receive insider tips to take your Facebook marketing to the next level. 🌟 What's Included: Engaging video lessons presented by seasoned marketing professionals Interactive quizzes and exercises to reinforce learning Downloadable resources and templates for practical implementation Access to a supportive community forum for networking and Q&A sessions 🔥 Don't miss out on this opportunity to revolutionize your marketing strategy on Facebook! Enroll in 'Marketing Skills for Facebook' today and propel your business to new heights! Course Curriculum Module 1: My Experience With Facebook Marketing My Experience With Facebook Marketing 00:00 Module 2: Facebook Marketing Basics Explained From Profiles To Groups And Pages Facebook Marketing Basics Explained From Profiles To Groups And Pages 00:00 Module 3: #1 Facebook Marketing Strategy Forever #1 Facebook Marketing Strategy Forever 00:00 Moduloe 4: Best Free Facebook Marketing Strategy To Build New Relationships Without Having A Group Or Page Best Free Facebook Marketing Strategy To Build New Relationships Without Having A Group Or Page 00:00 Module 5: Facebook Group Case Studies Of Success And Failure Facebook Group Case Studies Of Success And Failure 00:00 Module 6: Managing Our Facebook Group Memberships And Considering The Need For A New Group Managing Our Facebook Group Memberships And Considering The Need For A New Group 00:00 Module 7: Facebook Group Creation, Url Setting, And Posting Permission Tutorial Facebook Group Creation, Url Setting, And Posting Permission Tutorial 00:00 Module 8: Fast Facebook Group Cover Photo Creation At 1604 X 856 Pixels With Canva In 2019 Fast Facebook Group Cover Photo Creation At 1604 X 856 Pixels With Canva In 2019 00:00 Module 9: Creating Rules For Facebook Groups And Managing Moderation To Limit Self Promotion And Conflict Creating Rules For Facebook Groups And Managing Moderation To Limit Self Promotion And Conflict 00:00 Module 10: Create Events In Facebook Groups For Weekly Voice Calls To Build Relationships Create Events In Facebook Groups For Weekly Voice Calls To Build Relationships 00:00 Module 11: Editing The Facebook Group Description And Membership Requirements Editing The Facebook Group Description And Membership Requirements 00:00

Death itself may be certain, but how we die involves many challenges. The Palliative and End of Life Care look at the knowledge and understanding of the key principles of caring for patients approaching the end of their lives in a wide range of care settings, including hospices, care homes, care in the community and primary care. Palliative and End of Life Care will enable you to start and develop your career in the social care or health care industry by allowing you to learn more about the delivery of optimum patient care and developing your transferrable skills within the health sector. Along with this comprehensive Palliative and End of Life Care Training Level 5, you will get 10 additional Career development courses, an original hardcopy certificate, transcript and a student ID card. This Palliative and End of Life Care Bundle Consists of the following Premium courses: Course 01: Palliative and End of Life Care Training- Level 5 Course 02: Healthcare Assistant Training Course 03: Adult Safeguarding and First Aid Training Course 04: Adult Nursing Diploma Course 05: Mental Health Nursing and Support Worker Course 06: Nurse Prescribing & Medicine Management Course 07: Treating Post Traumatic Stress Disorder Course 08: Level 3 - Coronavirus (COVID -19) Awareness Course Course 09: Verification of Death Training for Nurses Course 10: Diabetes Care Diploma Course 11: Nutrition and Hydration Benefits you'll get choosing Apex Learning for this Palliative and End of Life Care: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home Course Curriculum of Palliative and End of Life Care Training Course 01: Palliative and End of Life Care Training- Level 5 Module 01: Introduction to End of Life Care Module 02: Availability of Services Module 03: Advance Care Planning Module 04: Goals of Care Module 05: Physical Illness Module 06: Neurological Illness Module 07: Quality Care at the End of Life Module 08: Communication During the End of Life Module 09: Palliative Care Holistic Assessment Module 10: Spiritual and Psychosocial Care Module 11: Care after Death Module 12: Further Support, Training and Development Module 13: Legal Aspects Course 02: Healthcare Assistant Training Module 1: Working in Different Healthcare Settings Module 2: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 3: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Module 4: Maintaining Medical Records Module 5: Confidentiality in a Medical Environment Module 6: Health and Safety Responsibilities Module 7: Hygiene in Nursing Module 8: Infection Control Module 9: Mobility and Immobility Issues of Patients in Nursing Module 10: Rights and Responsibilities as a Health and Social Care Worker Module 11: Role as A Caregiver and Healthcare Professional Module 12: Providing Care or Treatment to People Who Lack Capacity Module 13: Managing Service Delivery in Health and Social Care Module 14: Medical Jargon and Terminology Module 15: Effects of Covid-19 on Human Life Module 16: Preventions and Social Measures to Be Taken Module 17: Information Technology in Health Care Module 18: Artificial Intelligence, Data Science and Technological Solutions against Covid-19 Course 03: Adult Safeguarding and First Aid Training Safeguarding Vulnerable Adults An Introduction to Safeguarding of Vulnerable Adults Safeguarding Legislations Understanding Abuse and Neglect Understanding the Importance of Communication in Care Sharing Information and Responding To a Disclosure Reporting Your Concern First Aid at Work Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing with Minor Injuries at the Workplace Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing With Fractures and Dislocations Call for an Emergency Course 04: Adult Nursing Diploma Module1: Introduction to Nursing Module 2: Working in Different Healthcare Settings Module 3: Understanding legal, professional standards of practice and ethical aspects of health care- Part 1 Module 4: Understanding legal, professional standards of practice and ethical aspects of health care- Part 2 Module 5: Effective Communication in Nursing Module 6: Health and Safety in Nursing Module 7: Hygiene in Nursing Module 8: Infection Control Module 9: Asepsis in Nursing Module 10: Medication Administration in Nursing Module 11: Adult Care in Different Life Stages Module 12: Understanding Immune System in Nursing And many more... Course 05: Mental Health Nursing and Support Worker Module 01: Introduction to Mental Health Nursing Module 02: Mental Health over Life Span and Society Module 03: Child Mental Health Module 04: Adolescent Mental Health Module 05: Adult Mental Health Module 06: Planning and Implementation Module 07: Mental Health Nursing Models Module 08: Mental Health in the Digital Age-Part 1 Module 09: Mental Health in the Digital Age-Part 2 Module 10: Common Mental Disorders-Part 1 Module 11: Common Mental Disorders-Part 2 Module 12: Legislations Related to Mental Health in the UK Course 06: Nurse Prescribing & Medicine Management Module 1: Introduction to Nurse Prescribing Module 2: Legal and Ethical Aspects of Prescribing Module 3: Medicine Management Module 4: Anxiety Disorders in Adults Module 5: Liver Diseases: Diagnosis & Prescribing Module 6: Common Problems: Pharmacological Management Module 7: Anti-Microbial Prescribing Module 8: Cardiac Problems and Prescribing Module 9: Neurological Problems and Prescribing Module 10: Palliative Cares And many more... Course 07: Treating Post Traumatic Stress Disorder Introduction Understanding Trauma & PTSD Integrating CBT, DBT, ACT Techniques into Your Life Managing Your Anxiety & PTSD Stop Avoiding and Start Living Again Handling Difficult Thoughts of Trauma Coping with Memories, Flashbacks, Nightmares, and Intrusions Surviving and Thriving as You Look Ahead Course 08: Level 3 - Coronavirus (COVID -19) Awareness Course Introduction to COVID-19 The Strike of Pandemic Around the World and Great Britain Effects of Covid-19 on Human Life Diagnosis and Treatment Preventions and Social Measures to Be Taken Artificial Intelligence, Data Science and Technological Solutions against Covid-19 Course 09: Verification of Death Training for Nurses Module 01: Introduction to Verification of Death Module 02: Legal Considerations Module 03: Expected Death Module 04: Natural Cause of Death Module 05: Verification of Unexpected Death Module 06: Process for Verifying a Death Module 07: Role of Forensic Nurse Module 08: Clinical & Forensic Examination Module 09: Certification & Documentation Course 10: Diabetes Care Diploma Module 01: What is Diabetes Module 02: The Diabetes Challenge Module 03: The Cost of Diabetes in Social Care Module 04: Type 1 Diabetes Module 05: Type 2 Diabetes Module 06: Type 2 Diabetes Treatments Module 07: Prediabetes Module 08: Gestational Diabetes Module 09: Other Types of Diabetes Module 10: Hypoglycaemia Module 11: Hyperglycaemia and Hyperosmolar Hyperglycaemic State Module 12: Glossary of Diabetes Terms Course 11: Nutrition and Hydration Module 01: Introduction to Nutrition Module 02: Nutrients Module 03: Malnutrition Module 04: Nutritional Support Module 05: Hydration Module 06: Dehydration Module 07: Need of Water and many more... How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this bundle. It is available to all students, of all academic backgrounds. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Palliative and End of Life Care Training- Level 5) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Practice Nurse & Infection Control Training will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Practice Nurse & Infection Control Training will help you keep ahead of the pack. The Practice Nurse & Infection Control Training incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Practice Nurse & Infection Control Training will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Practice Nurse & Infection Control Training, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Practice Nurse & Infection Control Training course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Practice Nurse & Infection Control Training? Course 1: GDPR in Healthcare Course 2: Public Health Course 3: Diabetes Care Diploma Course 4: Cardiac (Heart) Care Course 5: Phlebotomy Diploma Course 6: Understanding Autism Awareness and Diagnosis Level 2 Course 7: Mental Health Laws and Awareness - Level 2 Course 8: Nutrition and Diet Awareness Course 9: Coronavirus (COVID-19) Awareness Course 10: Personal Hygiene As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Practice Nurse & Infection Control Training to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Practice Nurse & Infection Control Training: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of Practice Nurse & Infection Control Training Bundle Course 1: Community Practice Nurse Module 01 : Role as A Caregiver and Healthcare Professional Module 02 : Introduction to Nursing Module 03 : Working in Different Healthcare Settings Module 04 : Effective Communication in Nursing Module 05 : Health and Safety in Nursing Module 06 : Hygiene in Nursing Module 07 : Infection Control Module 08 : Understanding the Immune System in Nursing Module 09 : Rest and Sleep Management in Nursing Module 10 : Pain Management for Nurses Module 11 : Nutrition in Nursing Module 12 : Fluid and Electrolyte Balance Module 13 : Assisting with Elimination Module 14 : Oxygenation in Nursing Module 15 : Risk Management in Health and Social Care Course 2: GDPR in Healthcare Module 01: Introduction to GDPR Module 02: GDPR and Healthcare Setting Module 03: General Data Protection Regulations Explained Module 04: Lawful Basis for Preparation Module 05: Responsibilities and Obligations Module 06: Electronic Medical Records Module 07: Rights and Breaches Course 3: Public Health Module 01: Introduction to Public Health Module 02: Principles of Public Health Module 03: Understanding Epidemiology Module 04: Disease Control Module 05: Understanding Measures of Disease Frequency Module 06: Maternity and Childbirth Module 07: Environment and Public Health Module 08: Health System and Policy Module 09: Public Health and Ethics Course 4: Diabetes Care Diploma Module 01: What is Diabetes Module 02: The Diabetes Challenge Module 03: The Cost of Diabetes in Social Care Module 04: Type 1 Diabetes Module 05: Type 2 Diabetes Module 06: Type 2 Diabetes Treatments Module 07: Prediabetes Module 08: Gestational Diabetes Module 09: Other Types of Diabetes Module 10: Hypoglycaemia Module 11: Hyperglycaemia and Hyperosmolar Hyperglycaemic State Module 12: Glossary of Diabetes Terms Course 5: Cardiac (Heart) Care Introduction & First Concepts What is A Heart Attack & Complications Emergency Care For A Heart Attack Risk Factors & Lifestyle Choices Heart Remedies Final Tips & Suggestions Course 6: Phlebotomy Diploma Module 01: Introduction to Phlebotomy Module 02: Blood Circulation, Function, and Composition Module 03: Phlebotomy Equipment Module 04: Routine Venipuncture Module 05: Venipuncture Complications and Pre-Examination Variables Module 06: Dermal Puncture Module 07: Quality Assessment and Management in Phlebotomy Module 08: Special Blood Collection Procedure Module 09: Infection Control and Risk Management Course 7: Understanding Autism Awareness and Diagnosis Level 2 Autism Spectrum Disorder (ASD) Learning Difficulties Related to Autism Autism Diagnosis Cognitive Approaches in Autism Dealing with Autistic Individuals Other Considerations for Dealing with Autistic Individuals Engagement in Autism Awareness Course 8: Mental Health Laws and Awareness - Level 2 Module 01: The Mental Capacity Act Module 02: Interface with Legislation, Policy and Procedures Module 03: Deprivation of Liberty Safeguards Module 04: The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic Module 05: Mental Health Legislation and Services Module 06: Liberty Protection Safeguards (LPS) Course 9: Nutrition and Diet Awareness Overview Nutritional Details What to Avoid & Problem Areas Beyond Food Putting It All Together Course 10: Coronavirus (COVID-19) Awareness Introduction to COVID-19 Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS The Strike of Pandemic Around the World and Great Britain Effects of Covid-19 on Human Life Diagnosis and Treatment Preventions and Social Measures to Be Taken Artificial Intelligence, Data Science and Technological Solutions against Covid-19 Course 11: Personal Hygiene Module 01: Introduction to Personal Hygiene and a Brief History Module 02: Looking Clean, Smelling Clean Module 03: Improving and Maintaining Oral Health Module 04: Care of the Eyes Module 05: Ear Care Secrets Module 06: Foot & Nail Care in Personal Hygiene Module 07: Hair Care Hygienic Ways Module 08: Hygienic Approach to Skin Care Module 09: Maintain Good Toilet Hygiene Module 10: Potential Hygiene Guidelines Module 11: Personal Hygiene During Coronavirus Pandemic CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Practice Nurse & Infection Control Training bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements Our Practice Nurse & Infection Control Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Certificate in Compliance will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Certificate in Compliance will help you keep ahead of the pack. The Certificate in Compliance incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Further, this Certificate in Compliance will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while at the same time it outlines essential career insights in this job sector. Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Certificate in Compliance, you can equip yourself with the essentials to keep you afloat in the competition. Along with this Certificate in Compliance course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Certificate in Compliance Bundle Consists of the following Premium courses: Course 01: Training of Compliance Officer Level 3 Course 02: Paralegal Course 03: Corporate Risk And Crisis Management Course 04: Employment Law Level 3 Course 05: Contract Law UK Level 3 Course 06: Payroll Administrator and UK Payroll System Training Course 07: GDPR Data Protection Level 5 Course 08: Internal Audit Training Diploma Course 09: Financial Investigator Course 10: Fraud Management & Anti Money Laundering Awareness Complete Diploma Course 11: Workplace Safety Course So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Certificate in Compliance: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But with this special offer, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of Certificate in Compliance Bundle Course 01: Training of Compliance Officer Level 3 Introduction to Compliance Compliance Management System Basic Elements of Effective Compliance Compliance Audit Compliance and Ethics Introduction to Risk and Basic Risk Types Further Risk Types Introduction to Risk Management Risk Management Process Risk Assessment and Risk Treatment Types of Risk Management Course 02: Paralegal Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 03: Corporate Risk And Crisis Management Module 01: Introduction to Risks and Risk Analysis Module 02: Process of Risk Analysis and Management Module 03: Corporate of Risk Management Module 04: Managing Financial Risks Module 05: Introduction to Crisis and Crisis Management Module 06: Crisis Response and Communication Module 07: Incidents Management and Emergency Response Plan Module 08: Crisis Management Team Module 09: Post Crisis Phase Course 04: Employment Law Level 3 Basic of Employment Law Legal Recruitment Process Employment Contracts Employee Handbook Disciplinary Procedure National Minimum Wage & National Living Wage Parental Right, Sick Pay & Pension Scheme Discrimination in the Workplace Health & Safety at Work Dismissal, Grievances and Employment Tribunals Workplace Monitoring & Data Protection Course 05: Contract Law UK Level 3 Introduction to UK Laws Ministry of Justice Agreements and Contractual Intention Considerations and Capacities of Contact Laws Terms within a Contract Misinterpretations and Mistakes Consumer Protection Privity of Contract Insurance Contract Laws Contracts for Employees Considerations in International Trade Contracts Laws and Regulations for International Trade Remedies for Any Contract Breach Course 06: Payroll Administrator and UK Payroll System Training Module 01: Payroll System in the UK Module 02: Payroll Basics Module 03: Company Settings Module 04: Legislation Settings Module 05: Pension Scheme Basics Module 06: Pay Elements Module 07: The Processing Date Module 08: Adding Existing Employees Module 09: Adding New Employees Module 10: Payroll Processing Basics Module 11: Entering Payments Module 12: Pre-Update Reports Module 13: Updating Records Module 14: e-Submissions Basics Module 15: Process Payroll (November) Module 16: Employee Records and Reports Module 17: Editing Employee Records Module 18: Process Payroll (December) Module 19: Resetting Payments Module 20: Quick SSP Module 21: An Employee Leaves Module 22: Final Payroll Run Module 23: Reports and Historical Data Module 24: Year-End Procedures Course 07: GDPR Data Protection Level 5 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 08: Internal Audit Training Diploma Auditing as a Form of Assurance Internal Audit Procedures Technology-based Internal Audit Internal Control and Control Risk Audit Interviews Reporting Audit Outcome UK Internal Audit Standards Career as an Auditor Course 09: Financial Investigator Introduction to Financial Investigator Introduction to Financial Investigation Characteristics of Financial Crimes Categories of Financial Crimes Financial Crime Response Plan Collecting, Preserving and Gathering Evidence Laws against Financial Fraud Course 10: Fraud Management & Anti Money Laundering Awareness Complete Diploma Introduction to Money Laundering Proceeds of Crime Act 2002 Development of Anti-Money Laundering Regulation Responsibility of the Money Laundering Reporting Office Risk-based Approach Customer Due Diligence Record Keeping Suspicious Conduct and Transactions Awareness and Training Course 11: Workplace Safety Course Health and Safety at Work and the Laws Managing for Health and Safety Risk Assessment and Common Risks Workplace Health, Safety and Welfare Accidents and Ill Health at Work Electrical, Fire and Gas Safety Safety in Different Work Settings Work Equipment Hazards and Risk Control Other Health and Safety Hazards at Work CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Certificate in Compliance bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Certificate in Compliance is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Training of Compliance Officer Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Health and Safety Training for Practice Nurse bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Health and Safety Training for Practice Nurse bundle will help you stay ahead of the pack. Throughout the Health and Safety Training for Practice Nurse programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 1: Public Health Course 2: Phlebotomy Diploma Course 3: Medical Law Course 4: Medication Administration Level 4 Course 5: Human Anatomy and Physiology Course 6: Wound Care Level 2 Course 7: Diabetes Care Diploma Course 8: Immunity Boosting Food Course 9: Infection Prevention Training Course 10: Coronavirus (COVID-19) Awareness As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Health and Safety Training for Practice Nurse to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Health and Safety Training for Practice Nurse: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of the Bundle Course 1: Community Practice Nurse Module 01 : Role as A Caregiver and Healthcare Professional Module 02 : Introduction to Nursing Module 03 : Working in Different Healthcare Settings Module 04 : Effective Communication in Nursing Module 05 : Health and Safety in Nursing Module 06 : Hygiene in Nursing Module 07 : Infection Control Module 08 : Understanding the Immune System in Nursing Module 09 : Rest and Sleep Management in Nursing Module 10 : Pain Management for Nurses Module 11 : Nutrition in Nursing Module 12 : Fluid and Electrolyte Balance Module 13 : Assisting with Elimination Module 14 : Oxygenation in Nursing Module 15 : Risk Management in Health and Social Care Course 2: Public Health Module 01: Introduction to Public Health Module 02: Principles of Public Health Module 03: Understanding Epidemiology Module 04: Disease Control Module 05: Understanding Measures of Disease Frequency Module 06: Maternity and Childbirth Module 07: Environment and Public Health And Much More..... Course 3: Phlebotomy Diploma Module 01: Introduction to Phlebotomy Module 02: Blood Circulation, Function, and Composition Module 03: Phlebotomy Equipment Module 04: Routine Venipuncture Module 05: Venipuncture Complications and Pre-Examination Variables Module 06: Dermal Puncture Module 07: Quality Assessment and Management in Phlebotomy Module 08: Special Blood Collection Procedure Module 09: Infection Control and Risk Management Course 4: Medical Law Module 01- An Introduction to Medical Law Module 02- Legislation on Access to Health, Medical Report, Treatment Module 03- Legislation on Adult Support Module 04- Legislation on Public Health and Service (Part 1) Module 05- Legislation on Public Health and Service (Part 2) Module 06- Legislation on Public Health and Service (Part 3) Module 07- Legislation on Public Health and Service (Part 4) Module 08- Legislation on Coronavirus Module 09- Legislation on Mental Health (Part 1) Module 10- Legislation on Mental Health (Part 2) Module 11- Legislation on Abortion Module 12- Other Legislation (Part 1) Module 13- Other Legislation (Part 2) Course 5: Medication Administration Level 4 Module 01: Introduction to Safe Handling of Medicines Module 02: Legislation and guidance of medication management Module 03: Principles of Safe and Appropriate Handling of Medicines Module 04: Medication Risk Assessment Guidance Module 05: Handling Medicines in Social Care Settings Module 06: Consent to Treatment Module 07: Requirements for Specific Services Module 08: Levels of Care and Support Module 09: Procedure for Handling Medication Module 10: The Six Rights of Medication Administration Module 11: Covert Administration of Medication Module 12: Recording Procedures Module 13: Storage of Medication Module 14: Transfer and Disposal of Medication Module 15: Drug Formulation and Ways of Taking It Course 6: Human Anatomy and Physiology Module 01: Human Body Vocabulary with Pictures Module 02: Equipment, Instruments and Lab Tests Module 03: Acronyms and Abbreviation Module 04: Digestive System Module 05: Cardiovascular System Module 06: Blood and Immunity System Module 07: Respiratory System Module 08: Musculoskeletal System Module 09: Central Nervous System Course 7: Wound Care Level 2 Module 01: The Wound Healing Process & Factors Delaying Wound Healing Module 02: Types of Wounds and Their Treatment Module 03: Dressing Module 04: Wound Assessment Module 05: Glossary Course 8: Diabetes Care Diploma Module 01: What is Diabetes Module 02: The Diabetes Challenge Module 03: The Cost of Diabetes in Social Care Module 04: Type 1 Diabetes Module 05: Type 2 Diabetes Module 06: Type 2 Diabetes Treatments Module 07: Prediabetes Module 08: Gestational Diabetes Module 09: Other Types of Diabetes Module 10: Hypoglycaemia Module 11: Hyperglycaemia and Hyperosmolar Hyperglycaemic State Module 12: Glossary of Diabetes Terms Course 9: Immunity Boosting Food Introduction to Boosting Your Immune System Nutrition for Your Immune System Disease Fighting Foods Pre & Pro-Biotics - Crucial to Your Health Top 10 Immunity Boosting Foods Final Thoughts & Tips Course 10: Infection Prevention Training Module 01: Infection Prevention and Control Policy in the UK Module 02: Principles of Prevention and Control of Infection Module 03: Immunization Module 04: Infections Spread by Food and Water Module 05: Infections Spread by Animals and Insects, and Less Common Infections Found in the UK Module 06: Infections & Diseases Spread by Person-to-Person Contact Module 07: Infections Spread by Sexual Contact Module 08: Infections Spread by Blood and Body Fluids Course 11: Coronavirus (COVID-19) Awareness Introduction to COVID-19 Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS The Strike of Pandemic Around the World and Great Britain Effects of Covid-19 on Human Life Diagnosis and Treatment Preventions and Social Measures to Be Taken Artificial Intelligence, Data Science and Technological Solutions against Covid-19 CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Health and Safety Training for Practice Nurse bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements Our Health and Safety Training for Practice Nurse is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Give a compliment to your career and take it to the next level. This Risk management, Compliance & Paralegal bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Risk management, Compliance & Paralegal bundle will help you stay ahead of the pack. Throughout the Risk management, Compliance & Paralegal programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Risk management, Compliance & Paralegal course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 1: Training of Compliance Officer Level 3 Course 2: Paralegal Course 3: Employment Law Level 3 Course 4: Workplace Confidentiality Course 5: GDPR Data Protection Level 5 Course 6: Financial Investigator Course 7: Fraud Management & Anti Money Laundering Awareness Complete Diploma Course 8: Security Management Advanced Diploma Course 9: Stress Management Training Course 10: Workplace Safety Course As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Risk management, Compliance & Paralegal to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Risk management, Compliance & Paralegal: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum: Course 1: Risk Management Level 7 Module 01: Introduction Module 02: Risk and Types of Risk Module 03: Benefits of Risk Management Module 04: Enterprise Risk Management Module 05: Risk Management Process Module 06: Risk Analysis & Assessment Module 07: The Risk Evaluation Process Module 08: Managing Financial Risks Module 09: The Fundamentals of Operational Risk Management Module 10: Managing Technology Risks Module 11: Managing Legal & Political Risk Module 12: Environmental Risk Assessment Module 13: Risk Assessment at Workplace Module 14: Market & Social Risk Assessment And More..... Course 2: Training of Compliance Officer Level 3 Module 01 : Introduction to Compliance Module 02 : Compliance Management System Module 03 : Basic Elements of Effective Compliance Module 04 : Compliance Audit Module 05 : Compliance and Ethics Module 06 : Introduction to Risk and Basic Risk Types Module 07 : Further Risk Types And Much More..... Course 3: Paralegal Module 01: Understanding the Concept of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills for Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters Module 11: Human Rights Module 12: Conflict and Conflict Resolution Module 13: Professional Conduct and Ethics of Paralegals Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals Course 4: Employment Law Level 3 Module 01: Basic of Employment Law Module 02: Legal Recruitment Process Module 03: Employment Contracts Module 04: Employee Handbook Module 05: Disciplinary Procedure Module 06: National Minimum Wage & National Living Wage Module 07: Parental Right, Sick Pay & Pension Scheme Module 08: Discrimination in the Workplace Module 09: Health & Safety at Work Module 10: Dismissal, Grievances and Employment Tribunals Module 11: Workplace Monitoring & Data Protection Course 5: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 6: GDPR Data Protection Level 5 Module 01: GDPR Basics Module 02: GDPR Explained Module 03: Lawful Basis for Preparation Module 04: Rights and Breaches Module 05: Responsibilities and Obligations Course 7: Financial Investigator Module 01: Introduction to Financial Investigator Module 02: Introduction to Financial Investigation Module 03: Characteristics of Financial Crimes Module 04: Categories of Financial Crimes Module 05: Financial Crime Response Plan Module 06: Collecting, Preserving and Gathering Evidence Module 07: Laws against Financial Fraud Course 8: Fraud Management & Anti Money Laundering Awareness Complete Diploma Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Office Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 9: Security Management Advanced Diploma Module 01: Introduction to Security Management Module 02: Organisational Security Management Module 03: Security Risk Analysis and Risk Reduction Module 04: Physical and Information Security Protection Module 05: Business Resilience and Crisis Management Module 06: Cyber Security and Fraud Prevention Module 07: Security Investigations and Threat Awareness Module 08: Laws and Regulations Course 10: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! Course 11: Workplace Safety Course Module 01 : Health and Safety at Work and the Laws Module 02 : Managing for Health and Safety Module 03 : Risk Assessment and Common Risks Module 04 : Workplace Health, Safety and Welfare Module 05 : Accidents and Ill Health at Work Module 06 : Electrical, Fire and Gas Safety Module 07 : Safety in Different Work Settings Module 08 : Work Equipment Hazards and Risk Control Module 09 : Other Health and Safety Hazards at Work CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Risk management, Compliance & Paralegal bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Risk management, Compliance & Paralegal is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Risk Management Level 7) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

If you want to learn BSL and help children with hearing loss or special needs, this course is for you. You will learn how to communicate effectively in BSL, and how to support the development and achievement of these children. You will also connect with the deaf community and appreciate their culture and identity. Don't miss this opportunity to become a proficient and confident BSL user. Enrol today and start your journey with us.

About Course Leadership and Management: A Comprehensive Course to Enhance Your Leadership Skills and Management Techniques Welcome to 'Leadership and Management Mastery,' a comprehensive course designed to help you become an effective leader and manager. This course is the perfect blend of theoretical knowledge and practical tips that will equip you with the tools you need to lead and manage a successful team. Leadership and management are two essential skills that are critical to the success of any organization. In this course, you will learn what defines a good leader and manager and how to recognize your personal comfort zone. You will also explore thinking styles and develop a high-performing team through employee motivation and talent management. The course covers all the crucial aspects of leadership and management, including performance management, leadership essentials, planning for succession, and business process management. You will also learn the best practices for effective communication, personal growth and development, and managing change. Throughout the course, you will be exposed to the latest theories and techniques in leadership and management, as well as practical strategies for improving your skills and performance. You will also have the opportunity to create a personal mission statement and develop a personal development plan that will help you grow and progress in your career. This course is ideal for professionals looking to enhance their leadership and management skills, as well as anyone seeking to improve their personal growth and development. With engaging video lessons, you will have a comprehensive understanding of what it takes to be a successful leader and manager. So why wait? Enroll in this comprehensive leadership and management course today and take the first step towards developing your skills for success. Join the community of like-minded individuals who are committed to improving their leadership and management performance and achieve your full potential. What Will You Learn? Develop a deep understanding of leadership and management principles and techniques. Enhance personal leadership skills, including communication, personal growth, and change management. Improve team performance through effective motivation, talent management, and succession planning. Learn how to set and achieve performance goals, assess risk, and monitor progress. Enhance critical thinking and problem-solving skills to effectively manage business processes and drive success. Course Content Introduction to Leadership and Management Introduction to Leadership and Management Management vs. Leadership Management vs. Leadership Recognize Your Personal Comfort Zone Recognize Your Personal Comfort Zone Thinking Styles Thinking Styles Improving Management and Leadership Performance Improving Management and Leadership Performance Part 1 Improving Management and Leadership Performance Part 2 Developing A High Performing Team Developing A High Performing Team Managing Talent Managing Talent Employee Motivation Part 1 Part 2 Part 3 Planning for Succession Planning for Succession Business Process Management Business Process Management Communication Skills Communication Skills Personal Growth and Development Personal Growth and Development Managing Change Managing Change A course by Xpert Learning RequirementsThere are no specific prerequisites or requirements for taking the Leadership and Management course on Udemy. The course is designed to be accessible to a wide range of learners and is suitable for individuals at all levels of experience, from beginners to seasoned professionals. Audience Business professionals looking to enhance their leadership and management skills. Managers and supervisors seeking to improve their performance and lead high-performing teams. Entrepreneurs looking to develop their leadership and management skills in order to grow their business. New managers and supervisors seeking to build their knowledge and skills in leadership and management. College students or recent graduates interested in leadership and management and looking to gain a competitive edge in their careers. Anyone seeking to improve their personal growth and development. Audience Business professionals looking to enhance their leadership and management skills. Managers and supervisors seeking to improve their performance and lead high-performing teams. Entrepreneurs looking to develop their leadership and management skills in order to grow their business. New managers and supervisors seeking to build their knowledge and skills in leadership and management. College students or recent graduates interested in leadership and management and looking to gain a competitive edge in their careers. Anyone seeking to improve their personal growth and development.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.