2628 Courses in Cardiff delivered Online

Getting Started The CMI Level 5 Certificate in Management and Leadership course is designed for practising or aspiring middle managers and leaders at operations, division, departmental or specialist level, who are typically accountable to a senior manager or business owner. Leading and managing individuals and teams to deliver in line with the organisational strategy is the primary role of a practising manager. You'll develop the key strategic skills and competencies required to manage teams and individuals effectively, enabling you to deliver long-lasting results. The CMI Level 5 Certificate in Management and Leadership is a shorter course focusing on improving your capabilities and core management skills to the next level. Achieving the CMI Level 5 Certificate in Management and Leadership qualification will enhance your credibility and enable you to outperform in demanding roles and situations. You'll have a wide range of modules to choose from, and depending on your career goals, you can select the modules that will be most effective for your progression. Key Benefits For Learners: Improve your capabilities and core management skills Develop the knowledge and skills required for managing and leading individuals and teams Provide an extensive knowledge of skills to excel in specific management areas For Organisations: Deliver aims and objectives in line with wider organisational strategy Provide you with a fully wider range of skills and knowledge required to be a manager as part of an organisation Focus on the areas that are most appropriate to your role and organisation Key Highlights Are you an aspiring Manager or Leader looking for career development? Then, the CMI Level 5 in Management and Leadership qualification offered by School of Business and Technology London is the right solution for you. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The CMI Level 5 Management & Leadership can open many career pathways including, but not limited to: Operations Manager, with an estimated salary of £51,577 per annum Divisional Manager, with an estimated salary of £48,613 per annum Departmental Manager, with an estimated salary of £34,997 per annum Regional Manager, with an estimated salary of £51,372 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 10 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Get Foundation Chartered Manager status upon course completion Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 3000 to 4,000 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements This course is designed for current or aspiring mid-level managers. You don't need any formal qualifications to study this course. However, to be eligible for this course, you must:  Be 19 years of age and over Have some team leading or supervisory experience or managerial experience in the junior or middle management level Possess the ability to complete the Level 5 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression A possible progression route on successful completion of a CMI Level 5 in Management and Leadership would be to, Progress to other qualifications at the next level (e.g. from Level 5 Certificate to level 6 or 7 Certificate) Why gain a CMI Qualification? This online CMI Level 5 Certificate in Management and Leadership course is perfect if you are a current or aspiring mid-level manager looking to advance in your career. The globally recognised CMI Level 5 Certificate is perfect for you if you want to increase your opportunities for obtaining a middle management position. The key leadership skills and knowledge you'll develop with this course will be remarkably effective. Upon completing this course, you can progress to further learning within the suite of Level 5 courses in Management and Leadership - i.e. achieving a certificate and topping up to a Diploma. You may also wish to further your ongoing personal and professional development by accessing other CMI courses, such as the CMI Level 6 or Level 7 courses in Management and Leadership, with the goal of becoming a Chartered Manager. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 5 Certificate in Management and Leadership, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners must complete any combination of units to a minimum of 130 TUT hours, 13 credits to achieve this qualification. There is a barred combination of units - learners taking 502 cannot select 503, 505 or 511, and learners taking 526 cannot select 501 or 502. Learners cannot select unit 608 as part of this qualification. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Principles of Management and Leadership in an Organisational Context Reference No : CMI 501 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand factors which impact on an organisation's internal environment. 2. Understand the application of management and leadership theories. 3. Understand the knowledge, skills and behaviours to be effective in a management and leadership role UNIT2- Principles of Developing, Managing and Leading Individuals and Teams to Achieve Success Reference No : CMI 502 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand approaches to developing, managing and leading teams 2. Understand approaches to achieving a balance of skills and experience in teams. 3. Know techniques for leading individuals and teams to achieve success. UNIT3- Managing Performance Reference No : CMI 504 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the rationale for managing performance within organisations. 2. Know how to manage performance. 3. Understand frameworks, diagnostic and evaluation tools used for performance management. UNIT4- Principles of Developing a Skilled and Talented Workforce Reference No : CMI 508 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the benefits of developing a skilled and talented workforce. 2. Understand the factors which influence workforce development. 3. Understand the scope of learning and development as part of a workforce development strategy. UNIT5- Managing Stakeholder Relationships Reference No : CMI 509 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the different types and value of stakeholder relationships. 2. Understand the frameworks for stakeholder management. 3. Know how to manage stakeholder relationships. UNIT6- Managing Conflict Reference No : CMI 510 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the types, causes, stages and impact of conflict within organisations. 2. Understand how to investigate conflict situations in the workplace. 3. Understand approaches, techniques, knowledge, skills and behaviours for managing conflict. UNIT7- Planning, Procuring and Managing Resources Reference No : CMI 516 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the importance of effective and efficient resource use in organisations. 2. Know how to plan resources to meet organisational objectives. 3. Know how to procure resources. UNIT8- Principles of Innovation Reference No : CMI 517 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the role of innovation within organisations. 2. Understand the process of managing innovation in an organisation. UNIT9- Principles of Marketing Products and Services Reference No : CMI 523 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the role of marketing to support the achievement of organisational objectives. 2. Understand the factors in the organisation's marketing environment which impact on the marketing of a product or service. 3. Know how to market a product or service. UNIT10- Managing Finance Reference No : CMI 520 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand finance within organisations. 2. Know how to set and manage budgets. UNIT11- Using Data and Information for Decision Making Reference No : CMI 521 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the use of data and information in decision making. 2. Be able to interpret data and information to support decision making. 3. Know how to present data and information used for decision making. UNIT12- Managing Change Reference No : CMI 514 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the reasons for change in organisations. 2. Understand approaches to change management. 3. Understand how to initiate, plan and manage change in an organisation. UNIT13- Creating and Delivering Operational Plans Reference No : CMI 515 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the principles of operational planning in an organisation. 2. Know how to create an operational plan in line with organisational objectives. 3. Know how to manage and lead the delivery of an operational plan. UNIT14- Principles of Managing and Leading Individuals and Teams to Achieve Reference No : CMI 503 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand approaches to managing and leading teams. 2. Know how to achieve a balance of skills and experience in teams. 3. Know techniques for managing and leading individuals and teams to achieve success. UNIT15- Forming Successful Teams Reference No : CMI 505 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the purpose and characteristics of successful teams. 2. Understand approaches to team formation. 3. Know how to analyse and respond to the challenges of team formation. UNIT16- Managing Equality, Diversity and Inclusion Reference No : CMI 506 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand legal and organisational approaches to equality, diversity and inclusion. 2. Understand the role and responsibilities of a manager in relation to equality, diversity and inclusion. 3. Know how to develop and implement plans which support equality, diversity and inclusion within an organisation. UNIT17- Principles of Delivering Coaching and Mentoring Reference No : CMI 507 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the role and purpose of coaching and mentoring within an organisation. 2. Understand the use of models and processes used in workplace coaching and mentoring. 3. Know how to manage the delivery of effective coaching and mentoring. UNIT18- Principles of Recruiting, Selecting and Retaining Talent Reference No : CMI 511 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the factors that impact on recruitment and selection. 2. Know how to plan for recruitment and selection. 3. Understand approaches to the recruitment and selection of a diverse and talented workforce. UNIT19- Workforce Planning Reference No : CMI 512 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the rationale for workforce planning. 2. Understand the principles and practices of workforce planning. UNIT20- Managing Projects to Achieve Results Reference No : CMI 513 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the role of projects in delivering organisational strategy. 2. Understand processes for initiating, planning and managing projects. 3. Understand the factors which contribute to effective project management. UNIT21- Managing Risk Reference No : CMI 518 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the scope of business risk management. 2. Understand the process for managing business risk. UNIT22- Managing Quality and Continuous Improvement Reference No : CMI 519 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the scope and purpose of quality management within organisations. 2. Understand approaches for managing quality. 3. Understand the application of continuous improvement within organisations. UNIT23- Managing the Customer Experience Reference No : CMI 522 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the principles of managing the customer experience. 2. Understand the customer journey in the context of an organisation. 3. Know how to manage the customer experience. UNIT24- Conducting a Management Project Reference No : CMI 524 Credit : 10 || TQT : 100 LEARNING OUTCOME 1. Know how to plan a management project. 2. Be able to conduct a management project. UNIT25- Using Reflective Practice to Inform Personal and Professional Development Reference No : CMI 525 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the value of reflective practice to inform personal and professional development. 2. Know how to apply reflective practice to inform personal and professional development. UNIT26- Principles of Leadership Practice Reference No : CMI 526 Credit : 8 || TQT : 80 LEARNING OUTCOME 1. Understand leadership practice in an organisation. 2. Understand leadership styles 3. Understand the impact of leadership within organisations. UNIT27- Strategic Corporate Social Responsibility and Sustainability Reference No : CMI 608 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand corporate social responsibility and sustainability in organisational contexts. 2. Know how corporate social responsibility and sustainability is applied in an organisational setting. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

🌟 Motivational Interviewing Training Course Overview: Inspire Change with Empathy Are you ready to transform your communication skills and empower others to make positive life changes? Welcome to our groundbreaking 'Motivational Interviewing Training' course, a transformative journey designed to elevate your ability to motivate and inspire change in those you interact with. 🗣️ Module 1: Introduction to Motivational Interviewing Embark on your journey with a solid foundation in the principles of Motivational Interviewing (MI). Learn the core concepts, principles, and the spirit of MI, setting the stage for a communication style that fosters positive change. 🤝 Module 2: Building Rapport and Developing a Collaborative Relationship Discover the art of building strong connections and establishing collaborative relationships. Explore effective communication techniques that lay the groundwork for trust, empathy, and a partnership that fosters motivation and commitment to change. 💬 Module 3: Eliciting Change Talk Master the skill of eliciting change talk - the key driver of behavioral transformation. Explore powerful questioning techniques and active listening strategies to draw out individuals' own motivations for change, enhancing their commitment to positive actions. 🤔 Module 4: Resolving Ambivalence Navigate the complex terrain of ambivalence and help individuals overcome internal conflicts. Develop the expertise to guide them toward a clear decision to change, empowering them to break through barriers and take steps toward a healthier, more fulfilling life. 🚫 Module 5: Responding to Resistance Equip yourself with the tools to effectively address resistance. Learn how to navigate challenging conversations with empathy and finesse, turning resistance into opportunities for growth and fostering a positive and collaborative atmosphere. 🎓 Why Choose Our Motivational Interviewing Training Course? Evidence-Based Approach: Grounded in the proven principles of Motivational Interviewing. Practical Application: Hands-on exercises and real-life scenarios for skill development. Expert Facilitators: Learn from experienced trainers with a deep understanding of motivational interviewing techniques. Versatile Skills: Applicable across various professional settings - from healthcare to counseling and beyond. 🌈 Enroll Now and Transform Your Communication Skills! Unlock the potential to inspire positive change in others. Our Motivational Interviewing Training course is your gateway to becoming a skilled communicator, capable of motivating and supporting individuals on their journey towards meaningful transformation. Enroll now and amplify your impact! Course Curriculum Module 1_ Introduction to Motivational Interviewing. Introduction to Motivational Interviewing. 00:00 Module 2_ Building Rapport and Developing a Collaborative Relationship. Building Rapport and Developing a Collaborative Relationship. 00:00 Module 3_ Eliciting Change Talk. Eliciting Change Talk. 00:00 Module 4_ Resolving Ambivalence. Resolving Ambivalence. 00:00 Module 5_ Responding to Resistance. Responding to Resistance. 00:00

Get ready for an exceptional online learning experience with the Infection Prevention Control, Phlebotomy, Medicine, Medical Law & Health Carebundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Infection Prevention Control, Phlebotomy, Medicine, Medical Law & Health Care is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Infection Prevention Control package has something for everyone. As part of the Infection Prevention Control, Phlebotomy, Medicine, Medical Law & Health Care package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Infection Prevention Control bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: Infection and Prevention Control Phlebotomist Training Personal Hygiene Organic Cleaning Products For A Clean Green Home British Cleaning Course Dementia Awareness Basic Principles of Health Care Delivery Safe Handling of Medicines Medical & Clinical Administration Diploma Medical Law Medical Terminology Training Spill Management Training Chemical Spill Care Planning and Record-Keeping | Health & Safety Online Course" Care Worker Course Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Infection Prevention Control Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Infection Prevention Control Bundle. Build a strong knowledge base in your chosen course via the Infection Prevention Control Bundle. Benefit from the flexibility and convenience of online learning. With the Infection Prevention Control package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Infection Prevention Control, Phlebotomy, Medicine, Medical Law & Health Care, a rich anthology of 15 diverse courses. Each course in the Infection Prevention Control bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisInfection Prevention Control, Phlebotomy, Medicine, Medical Law & Health Care bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Infection Prevention Control, Phlebotomy, Medicine, Medical Law & Health Care bundle offers you the flexibility and convenience to learn at your own pace. Make the Infection Prevention Control package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Infection Prevention Control, Phlebotomy, Medicine, Medical Law & Health Care bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Infection Prevention Control, Phlebotomy, Medicine, Medical Law & Health Care bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Infection Prevention Controlbundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Construction is no longer just about bricks and beams—it’s about sharp planning, smart management, and knowing your way around every corner of a site without ever lifting a hammer. This Construction Management & Site Management, Building Surveying With Complete Career Guide Course blends the sharpest parts of the industry into one engaging learning path. You’ll get a clear understanding of how construction projects are planned, managed, and inspected—all without stepping onto a muddy site. Whether you're curious about how decisions are made behind the scenes or how buildings get signed off, this course brings clarity to the chaos of construction. The building and surveying sector in the UK is expected to grow by 6.8% over the next 5 years, and construction managers are now earning between £35,000 to £70,000 a year, depending on experience. From contracts and cost control to building codes and surveys, this course takes you through the essential roles that keep a site moving. Designed to suit those who prefer to think strategically, organise with precision, and inspect with a keen eye—this course gives you the insight needed to stay ahead in an industry that’s always under construction (pun very much intended). ________________________________________________________________________ Key Features: CPD Certified Construction Management & Site Management, Building Surveying With Complete Career Guide 11 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Construction Management Diploma Module 01: Introduction to Construction Management Module 02: Project Life Cycle and Success Module 03: Cost Management Module 04: Site Management Module 05: Planning and Management of Equipment Module 06: Construction Materials Management Module 07: Vendor Analysis in Construction Management Module 08: Construction Procurement Module 09: Stock Control Module 10: Supply Chain Management Module 11: The Main Participators Module 12: Quality Assurance and Customer Care Module 13: Legal Aspects of Contracting Module 14: Health and Safety in Construction Management Building Survey Consultant Training Module 01: Building Survey: An Introduction Module 02: Building Law Principles Module 03: Building Procurement and Contract Administration Module 04: Building Information Modelling Module 05: Building Technology Module 06: The Procedure of Building Survey and Surveys of Historic Buildings Module 07: Beginning of the Survey: Foundation and In-depth Survey in Walls Module 08: Ground Level Investigation: Floors and Investigation Above the Ground: Roofs and Chimneys Module 09: Inspection of Joinery and Woodwork Module 10: Finishes and Surfaces of the Building Module 11: Services Inspection Module 12: Building Pathology Module 13: Building Adaption Module 14: Understanding Work Breakdown Structure Module 15: Report Writing Module 16: Legal Aspects Site Management Module 01: Introduction to Construction Management Module 02: Site Management Module 03: Cost Estimation Module 04: Cost Management Module 05: Planning and Management of Equipment Module 06: Construction Materials Management Module 07: Stock Control Module 08: Supply Chain Management Module 09: Preliminary Site Investigation and Site Organisation Module 10: Vendor Analysis in Construction Management ________________________________________________________________________ Complete Career Guide for Construction Management & Site Management, Building Surveying (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Construction Management. In addition to mastering the essentials of Construction Management, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Construction Management. Your dream career starts here! List of career guide courses included in Construction Management & Site Management, Building Surveying With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Demonstrate proficiency in project life cycle and cost management. Apply effective site management strategies and construction materials expertise. Analyze vendors and execute sound construction procurement practices. Acquire skills in building surveying, from foundation inspections to legal aspects. Develop a deep understanding of stock control, supply chain management, and building pathology. Hone report writing skills and grasp the legal intricacies of contracting. ________________________________________________________________________ Accreditation All of our courses, including the Construction Management & Site Management, Building Surveying With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Construction Management & Site Management, Building Surveying With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to enter construction management or building surveying roles. Professionals seeking to enhance their knowledge in cost estimation and site organization. Those aiming to pursue careers in stock control, procurement, and supply chain management. Individuals interested in building surveying, from building technology to legal aspects. Career path Construction Manager - £45K to 70K/year. Building Surveyor - £30K to 50K/year. Cost Estimator - £25K to 45K/year. Health and Safety Manager - £35K to 60K/year. Supply Chain Coordinator - £28K to 40K/year. Certificates 12 CPD Accredited e-Certificates Digital certificate - Included 12 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

** Special Offer: Free PDF and Hard Copy Certificates with this Restaurant Management CPD Certified Course** Managing a restaurant successfully requires a solid grasp of both operational and safety standards. This CPD accredited bundle offers a clear path through essential knowledge areas, covering everything from the fundamentals of restaurant management to vital food safety protocols. Whether you’re stepping into management or seeking to refresh your expertise, these courses deliver the key insights needed to navigate the hospitality sector confidently. The bundle includes a focused course on Restaurant Management, a Level 2 Introduction to HACCP to ensure food safety awareness, and specialised Food Allergen Awareness Training. Each course is designed for online completion, allowing you to gain valuable knowledge at your own pace without the need to attend in person. This approach provides flexibility and convenience, making it easy to enhance your professional skillset while fitting learning around your schedule. These comprehensive courses are available in this Restaurant Management - CPD Accredited 3 Courses Bundle Course 01: Restaurant Management Course 02: Introduction to HACCP Level 2 Course 03: Food Allergen Awareness Training Key Benefits This Restaurant Management course comes with: CPD QS Certification instant PDF and Hard Copy certificate Fully online Restaurant Management courses Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Industry experts design the Restaurant Management coures to ensure you learn everything thoroughly. All three Restaurant Management courses in the bundle will help you to give your career a boost. We look forward to sharing our knowledge and experience to help you become more confident and comfortable with the topic. Enrol today in this Restaurant Management course and start your journey to career development. Restaurant Management Course Curriculum: Module 01: An Overview of the Restaurant Industry Module 02: Choosing Your Restaurant Module 03: Restaurant Management: Layout Management and Legal Requirements Module 04: Menu Planning Module 05: Drinks Management Module 06: Purchasing, Receiving, Inventory, and Storage Module 07: Financing Your Business Module 08: Finding, Recruiting, and Training Employees Module 09: Running a Safe and Clean Restaurant Module 10: Handling Service Using Technology Module 11: Teamwork and Daily Routine of a Restaurant Module 12: Customer Relations and Marketing Policy Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each Restaurant Management - CPD Accredited 3 Courses Bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After completing this Restaurant Management - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Restaurant Management - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the Restaurant Management course, with enrollment open to anyone! Career path Restaurant Management Consultant Restaurant Manager/Supervisor Waiters Chef Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Workplace Confidentiality will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Workplace Confidentiality will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Workplace Confidentiality and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Workplace Confidentiality is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Workplace Confidentiality. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Workplace Confidentiality will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Workplace Confidentiality Module 01: Introduction to workplace confidentiality 00:06:00 Module 02: Business Etiquettes and Types of Confidentiality 00:12:00 Module 03: The Importance of Confidentiality 00:07:00 Module 04: Confidentiality with Co-workers 00:12:00 Module 05: Preventing Confidentiality Breach 00:09:00 Module 06: How Employers Can Protect Confidential Information 00:12:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Description: You do more than protect sensitive patient data. You protect lives. And every day, you have to be ready for new threats and breaches, changes to regulations and the growing complexities of healthcare IT. Take on these challenges with confidence with the HCISPP! This global healthcare security certification proves you have what it takes to implement, manage and assess the proper security and privacy controls to protect healthcare organizations. The Certified Healthcare Information Systems Security Practitioner (CHISSP) - Complete Video Course covers the skills and knowledge needed to implement the best IT Healthcare Practices, as well as regulatory compliance and standards in the healthcare industry. The Certified Healthcare Information Systems Security Practitioner was developed because of growing industry regulations and privacy requirements in the healthcare industry. CHISSPs are vital in managing and protecting healthcare data and are tasked with protecting patient information by implementing, managing, and assessing proper IT controls for patient health information integrity. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certified Healthcare Information Systems Security Practitioner (CHISSP) - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certified Healthcare Information Systems Security Practitioner (CHISSP) - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Certified Healthcare Information Systems Security Practitioner (CHISSP) - Complete Video Course The Healthcare Industry FREE 01:25:00 The Healthcare Regulatory Environment 01:51:00 Privacy and Security in Healthcare 01:31:00 Information Governance and Risk Management 01:18:00 Information Risk Assessment 00:52:00 Third-Party Risk Management 01:18:00 Mock Exam Mock Exam- Certified Healthcare Information Systems Security Practitioner (CHISSP) - Complete Video Course 00:20:00 Final Exam Final Exam- Certified Healthcare Information Systems Security Practitioner (CHISSP) - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Embark on a journey to mastery with our 'Door Supervising' course, tailored to imbue you with essential knowledge and skills for a thriving career in the private security industry. This comprehensive program begins with an insightful exploration into the workings of the private security sector, laying a solid foundation for what lies ahead. Progressing through seven meticulously designed modules, the course encompasses everything from an introductory overview of door supervising to intricate techniques in conflict management and physical intervention. It delves into the crucial aspects of health and safety, ensuring you are well-equipped to handle diverse scenarios with utmost efficiency and confidence. Additionally, the inclusion of basic first aid techniques arms you with the competence to respond effectively in emergency situations, augmenting your skillset and enhancing your employability in this dynamic field. With its holistic approach, the course not only imparts theoretical knowledge but also emphasises on practical skill-building, enabling you to apply what you learn in real-world situations. Whether you're aspiring to step into the private security domain or seeking to elevate your expertise, this course offers a unique blend of learning experiences. It prepares you for the challenges and opportunities in door supervising, making it an invaluable investment for your professional growth. Learning Outcomes Acquire a comprehensive understanding of the private security industry's framework and regulations. Gain proficiency in fundamental and advanced door supervising techniques. Develop effective strategies for managing conflicts and ensuring safety. Learn essential physical intervention skills relevant to security tasks. Master basic first aid procedures to adeptly handle emergencies. Why choose this Door Supervising course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Door Supervising course for? Individuals aspiring to begin a career in the private security sector. Security professionals aiming to specialize in door supervising. Staff involved in event management and crowd control. Personnel seeking to enhance their security skills. Those interested in gaining a well-rounded security education. Career path Security Officer: £18,000 - £25,000 Event Security Manager: £22,000 - £30,000 Personal Bodyguard: £25,000 - £35,000 Security Consultant: £30,000 - £45,000 Risk Assessment Manager: £35,000 - £50,000 Head of Security: £40,000 - £60,000 Prerequisites This Door Supervising does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Working Within the Private Security Industry Working Within the Private Security Industry 00:12:00 Module 02: Door Supervising: An Introduction Door Supervising An Introduction 00:20:00 Module 03: Door Supervising Key Skills Door Supervising Key Skills 00:24:00 Module 04: Conflict Management for The Private Security Industry Conflict Management for The Private Security Industry 00:29:00 Module 05: Physical Intervention Skills Physical Intervention Skills 00:16:00 Module 06: Health and Safety for the Private Security Professionals Health and Safety for the Private Security Professionals 00:20:00 Module 07: Basic First Aid Techniques Basic First Aid Techniques 00:20:00 Assignment Assignment - Door Supervising 00:00:00

Get ready for an exceptional online learning experience with the Salon Management, Nail Technician, Hairdressing, Barbering, Beauty Skincare & Art Therapy bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Salon Management, Nail Technician, Hairdressing, Barbering, Beauty Skincare & Art Therapy is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Salon Management, Nail Technician, Hairdressing, Barbering, Beauty Skincare & Art Therapy package has something for everyone. As part of the Salon Management, Nail Technician, Hairdressing, Barbering, Beauty Skincare & Art Therapy package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Salon Management, Nail Technician, Hairdressing, Barbering, Beauty Skincare & Art Therapy bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: Beauty Salon Management Beauty Technician Course: Makeup and Nail Nail Artist Manicure and Pedicure Gel Manicure and Nail Technician Acrylic Nail Extension Course Nail Technician Diploma and Hairstyling Course Hairdressing and Barbering Diploma in Hair Styling Level 3 Laser Hair Removal Training Fashion Law Online Course Fashion Store Assistant Beauty Skincare Beauty Consultant Training Art Therapy Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Salon Management, Nail Technician, Hairdressing, Barbering, Beauty Skincare & Art Therapy Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with Salon Management, Nail Technician, Hairdressing, Barbering, Beauty Skincare & Art TherapyBundle. Build a strong knowledge base in your chosen course via Salon Management, Nail Technician, Hairdressing, Barbering, Beauty Skincare & Art Therapy Bundle. Benefit from the flexibility and convenience of online learning. With the Salon Management, Nail Technician, Hairdressing, Barbering, Beauty Skincare & Art Therapy package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Salon Management, Nail Technician, Hairdressing, Barbering, Beauty Skincare & Art Therapy, a rich anthology of 15 diverse courses. Each course in the Salon Management, Nail Technician, Hairdressing, Barbering, Beauty Skincare & Art Therapy bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisSalon Management, Nail Technician, Hairdressing, Barbering, Beauty Skincare & Art Therapy bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Salon Management, Nail Technician, Hairdressing, Barbering, Beauty Skincare & Art Therapy bundle offers you the flexibility and convenience to learn at your own pace. Make the Salon Management, Nail Technician, Hairdressing, Barbering, Beauty Skincare & Art Therapy package your trusted companion in your lifelong learning journey. CPD 240 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Salon Management, Nail Technician, Hairdressing, Barbering, Beauty Skincare & Art Therapy bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Salon Management, Nail Technician, Hairdressing, Barbering, Beauty Skincare & Art Therapy bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with this bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.