Construction Safety Level 3 Course Overview: The Construction Safety Level 3 course is designed to equip learners with the knowledge and skills required to manage health and safety on construction sites effectively. It provides an in-depth understanding of safety protocols, risk assessment, and relevant legislation. This course covers essential topics such as working at height, managing hazardous materials, and understanding the legal responsibilities of employers and employees. Upon completion, learners will have a comprehensive understanding of the measures needed to ensure a safe working environment, reducing the risk of accidents and injuries on construction sites. This qualification is ideal for those looking to enhance their career in construction safety management or health and safety roles. Course Description: This course delves into a wide range of topics crucial for maintaining safety in the construction industry. Learners will gain expertise in risk assessment, identifying common risks on construction sites, and understanding the legal framework surrounding health and safety at work. The course will cover site-specific issues such as excavation, working at height, and the proper use of work equipment. Learners will also study how to handle chemical and biological health hazards, electrical hazards, and fire risks. By completing this course, learners will be able to implement effective safety measures, manage health and safety risks, and ensure compliance with health and safety laws, creating a safer work environment for all site workers. Construction Safety Level 3 Curriculum Module 01: Managing Health and Safety Module 02: Risk Assessment and Common Risks Module 03: Health and Safety at Work and the Laws Module 04: Reporting Accidents at Work Module 05: General Site Issues Module 06: Working at Height Module 07: Excavation Work and Confined Spaces Module 08: Work Equipment Module 09: Manual and Mechanical Handling Module 10: Chemical and Biological Health Hazards and Control Module 11: Electrical Hazards and Control Module 12: Fire Hazards and Control (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of construction site safety. Professionals aiming to progress into health and safety management roles. Beginners with an interest in health and safety within the construction industry. Managers or supervisors responsible for site safety. Career Path: Construction Safety Officer Health and Safety Manager Risk Assessment Specialist Construction Site Supervisor Environmental Health and Safety Officer
Overview TThe demand for skilled professionals in the plumbing industry is rapidly increasing, making it one of the most sought-after trades globally. The Professional Plumbing course is designed to equip you with essential plumbing skills and knowledge to excel in this hands-on career. From understanding pipe systems to mastering plumbing installation and maintenance, this course covers every crucial aspect of the plumbing trade. Throughout the course, you will learn about water systems, sanitation practices, and how to troubleshoot common plumbing issues. Gain expertise in plumbing regulations, safety standards, and using the latest plumbing tools and techniques to ensure efficiency and compliance. Whether you're starting your career or looking to advance in the plumbing industry, this course offers the foundation for success. Enrol today in the Professional Plumbing course and gain the practical knowledge required to excel as a plumbing technician or plumbing engineer. Start building a career in a thriving industry that offers stability and growth opportunities. So enrol in this course today to fast track your career ladder. Key Features of the Course: FREE Professional Plumbing CPD-accredited certificate Get a free student ID card with Professional Plumbing training (£10 applicable for international delivery) Lifetime access to the Professional Plumbing course materials The Professional Plumbing program comes with 24/7 tutor support Get instant access to this Professional Plumbing course Learn Professional Plumbing training from anywhere in the world The Professional Plumbing training is affordable and simple to understand The Professional Plumbing training is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the Professional Plumbing course. After successfully completing the Professional Plumbing course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Professional Plumbing. It is available to all students, of all academic backgrounds. Requirements Our Professional Plumbing is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Unlock a range of career opportunities with the Professional Plumbing course. Explore these rewarding paths: Plumbing Technician Plumbing Engineer Pipefitter Maintenance Plumber Sanitation Specialist Plumbing Supervisor Course Curriculum 12 sections • 12 lectures •Basic Components of Plumbing •Principles of Effective Plumbing Systems •Tools Used for Plumbing: •Process of Plumbing •Central Heating Systems •Domestic Cold-Water System •Hot Water System - Part 1 •Hot Water System - Part 2 •The Sanitation System and Repairs •Installation of a Domestic Rainwater System •Plumbing Projects Case Study •Plumbing Standards in the UK
Overview Dive into the exciting world of coding with our comprehensive Coding with Scratch course. From the very start, you’ll be introduced to the basics, including how to get started with Scratch, creating and manipulating sprites, and setting up engaging backdrops. As you progress, you'll explore essential coding concepts such as motion blocks, looks, sound, and events, giving you a solid foundation in coding fundamentals. The course continues with in-depth tutorials on control, operators, sensing, and variables, which are crucial for developing complex coding projects. A sample activity and guidance on creating your own sample activities will provide practical, hands-on experience. Perfect for beginners and those looking to enhance their coding skills, this course offers a structured approach to mastering coding with Scratch, equipping you with the tools to build your own interactive projects and games. So enrol in this course today to fast-track your career ladder. Key Features of the Course: FREE Coding with Scratch CPD-accredited certificate Get a free student ID card with Coding with Scratch training (£10 applicable for international delivery) Lifetime access to the Coding with Scratch course materials The Coding with Scratch program comes with 24/7 tutor support Get instant access to this Coding with Scratch course Learn Coding with Scratch training from anywhere in the world The Coding with Scratch training is affordable and simple to understand The Coding with Scratch training is entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the Coding with Scratch course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Coding with Scratch. It is available to all students, of all academic backgrounds. Requirements Our Coding with Scratch is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Explore diverse career opportunities with our Coding with Scratch course: Junior Software Developer: £25,000 - £35,000 Game Designer: £28,000 - £40,000 Coding Instructor: £22,000 - £30,000 Interactive Media Designer: £30,000 - £45,000 Educational Technologist: £25,000 - £38,000 App Developer: £30,000 - £50,000 Course Curriculum 5 sections • 17 lectures • 01:54:00 total length •Meet your instructor: 00:01:00 •Article 1: 00:58:00 •Article 2: 00:10:00 •Getting Started with Scratch: 00:02:00 •Sprites: 00:03:00 •Backdrops: 00:02:00 •Motion blocks: 00:04:00 •Looks: 00:05:00 •Sound: 00:02:00 •Events: 00:04:00 •Control: 00:05:00 •Operators: 00:01:00 •Sensing: 00:05:00 •Variables: 00:03:00 •Sample Activity: 00:01:00 •How to make a sample activity: 00:08:00 •Assignment - Coding with Scratch: 00:00:00
Overview: This comprehensive course on Engineering Calculus Made Simple (Derivatives) will deepen your understanding of this topic. This comprehensive Engineering Calculus course covers all the critical facets of Engineering Calculus, equipping students with the essential knowledge of Engineering Calculus to oversee complex Engineering calculations seamlessly. From understanding Integration & Derivation to mastering Differential Calculus, this Engineering Calculus diploma offers a holistic approach to the dynamic world of construction management. After successful completion of this Engineering Calculus course, you can acquire the required skills in this sector. This Engineering Calculus Made Simple (Derivatives) comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. Master key areas, of Engineering Calculus, and propel your career in this dynamic field. So enrol in this Engineering Calculus course today to fast-track your career ladder. Key Features of the Electrician (Electrical Training) with Electrical Engineering Bundle: FREE Electrician (Electrical Training) with Electrical Engineering CPD-accredited certificate Get a free student ID card with Electrician (Electrical Training) with Electrical Engineering training (£10 applicable for international delivery) Lifetime access to the Electrician (Electrical Training) with Electrical Engineering course materials The Electrician (Electrical Training) with Electrical Engineering program comes with 24/7 tutor support Get instant access to this Electrician (Electrical Training) with Electrical Engineering course Learn Electrician (Electrical Training) with Electrical Engineering training from anywhere in the world The Electrician (Electrical Training) with Electrical Engineering training is affordable and simple to understand The Electrician (Electrical Training) with Electrical Engineering training is entirely online Enrol as an electrician (electrical training) with the electrical engineering bundle today!! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Engineering Calculus Made Simple (Derivatives). It is available to all students, of all academic backgrounds. Requirements Our Engineering Calculus Made Simple (Derivatives) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 10 lectures • 03:34:00 total length •Module 01: Introduction: 00:08:00 •Module 02: Functions: 00:24:00 •Module 03: Limits: 00:42:00 •Module 04: The Derivative: 00:40:00 •Module 05: Trig Identities: 00:22:00 •Module 06: The Squeeze Theorem: 00:31:00 •Module 07: The Derivative of Sin(x): 00:08:00 •Module 08: The Derivative of Cos(x): 00:10:00 •Module 09: Other Derivatives: 00:29:00 •Assignment - Engineering Calculus Made Simple (Derivatives): 00:00:00
Overview: Ensure you are fully trained and competent in Food Hygiene to handle food and deliver meals that are entirely free from contaminants. This course has been designed to train food handlers and catering staff in Food Hygiene, effectively storing and preparing food while keeping it fresh for customers. The Food Hygiene and Safety Level 2 course, sometimes known as 'Food Safety Level 2', delivers a masterclass on the essential aspects of Food Hygiene, which are crucial for hospitality or catering staff. This Food Hygiene course forms the basis of UK food legislation and ensures that customers are entitled to consume food free from any type of hazard or risk. Mastering Food Hygiene is essential for anyone involved in the preparation, handling, or serving of food. The knowledge and skills gained in this Food Hygiene course will empower you to maintain the highest standards of cleanliness and safety. With a focus on practical applications, this Food Hygiene training ensures that you are not just learning theory but are also capable of applying Food Hygiene principles in important scenarios. Enrol today to elevate your Food Hygiene capabilities and make a lasting impression in the food industry, ensuring that every meal you serve meets the highest Food Hygiene standards. By completing this Food Hygiene course, you will be well-equipped to protect public health and uphold the integrity of your establishment. Why Choose this Food Hygiene Bundle? FREE Food Hygiene CPD-accredited certificate Get a free student ID card with Food Hygiene training (£10 applicable for international delivery) Lifetime access to the Food Hygiene course materials The Food Hygiene program comes with 24/7 tutor support Get instant access to this Food Hygiene course Learn Food Hygiene training from anywhere in the world The Food Hygiene training is affordable and simple to understand The Food Hygiene training is entirely online Enroll now in Food Hygiene and Safety Level 2 to advance your career, and use the premium study materials from Apex Learning. How will I get my Food Hygiene certificate? You may have to take a quiz or a written test online during or after the Food Hygiene course. After successfully completing the Food Hygiene course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Food Hygiene and Safety Level 2. It is available to all students, of all academic backgrounds. Requirements Our Food Hygiene and Safety Level 2 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this Food Hygiene course, it can be studied in your own time at your own pace. Course Curriculum 1 sections • 10 lectures • 04:14:00 hours total •Introduction to Food Safety and the Law •Bacteria and Microbiological Hazards •Physical, Chemical and Allergenic Hazards •Food Poisoning and Control Measures •Food Spoilage and Food Storage •Personal Hygiene •HACCP and Food Premises Part 01 •HACCP and Food Premises Part-02 •Cleaning •Reopening and Adapting Your Food Business during COVID-19 Career path Completing the Food Hygiene Level 2 course can lead to a variety of career opportunities in the food industry, including roles such as: Food Safety Officer Quality Assurance Inspector Food Production Manager Catering Manager Restaurant Manager Environmental Health Officer Food Safety Consultant
Overview Grow your knowledge of essential Healthcare Assistant ideas and procedures in patient care, interpersonal and effective communication abilities, assisting patients with a range of Healthcare Assistant requirements and ailments, safety procedures, and infection control regulatory frameworks. You will also learn about Healthcare Assistant moral issues and develop the confidence and abilities necessary to succeed in this rewarding Healthcare Assistant position. By taking this Healthcare Assistant training, you can try to make a real difference in the lives of those you care for. The Healthcare Assistant role is vital in providing essential support to patients and healthcare teams. With the right Healthcare Assistant training, you'll be equipped to handle the demands of the job and excel in the Healthcare Assistant field. Take action now! Enrol in our Healthcare Assistant Training course today to fulfil your potential as a Healthcare Assistant and have a significant influence in the Healthcare Assistant sector! Key Features of the Course: FREE Healthcare Assistant training CPD-accredited certificate Get a free student ID card with Healthcare Assistant training (£10 applicable for international delivery) Lifetime access to the Healthcare Assistant training materials The Healthcare Assistant training comes with 24/7 tutor support Get instant access to this Healthcare Assistant training Learn Healthcare Assistant training from anywhere in the world The Healthcare Assistant training is affordable and simple to understand The Healthcare Assistant training is an entirely online How will I get my certificate? Upon successful completion of the Healthcare Assistant Training course, you'll be eligible to receive your certificate. You can conveniently order your certificate directly through our platform. Who is This course for? There is no experience or previous qualifications required for enrolment in this Healthcare Assistant Training. It is available to all students, of all academic backgrounds. Requirements Our Healthcare Assistant Training course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. Career Path Having this qualification will increase the value of your CV and open you up to multiple sectors, such as : Healthcare Assistant: £18,000 - £25,000 per year Senior Care Assistant: £22,000 - £30,000 per year Clinical Support Worker: £20,000 - £28,000 per year Healthcare Supervisor: £25,000 - £35,000 per year Nursing Assistant: £20,000 - £28,000 per year Note: Salaries vary based on experience, location, and industry. Course Curriculum 2 sections • 19 lectures • 08:08:00 total length •Module 1: Working in Different Healthcare Settings •Module 2: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 •Module 3: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 •Module 4: Maintaining Medical Records •Module 5: Confidentiality in a Medical Environment •Module 6: Health and Safety Responsibilities •Module 7: Hygiene in Nursing •Module 8: Infection Control •Module 9: Mobility and Immobility Issues of Patients in Nursing •Module 10: Rights and Responsibilities as a Health and Social Care Worker •Module 11: Role as A Caregiver and Healthcare Professional •Module 12: Providing Care or Treatment to People Who Lack Capacity •Module 13: Managing Service Delivery in Health and Social Care •Module 14: Medical Jargon and Terminology •Module 15: Effects of Covid-19 on Human Life •Module 16: Preventions and Social Measures to Be Taken •Module 17: Information Technology in Health Care •Module 18: Artificial Intelligence, Data Science and Technological Solutions against Covid-19 •Assignment - Healthcare Assistant Training
Overview Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance. Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff. This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional. With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector. Why Choose this Customer Service Bundle? FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is entirely online How will I get my Customer Service certificate? You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate. Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds. Requirements Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum Module One: Who We Are and What We Do - 00:17:00 Module Two: Establishing Your Attitude - 00:12:00 Module Three: Identifying and Addressing Customer Needs - 00:12:00 Module Four: Generating Return Business - 00:14:00 Module Five: In-Person Customer Service - 00:10:00 Module Six: Giving Customer Service over the Phone - 00:12:00 Module Seven: Providing Electronic Customer Service - 00:12:00 Module Eight: Recovering Difficult Customers - 00:15:00 Module Nine: Understanding When to Escalate - 00:14:00
Overview In the dynamic world of property sales, becoming a successful estate agent requires more than just basic knowledge; it demands a comprehensive understanding of the industry. Our Real Estate Agents | Online Course offers an in-depth exploration of all essential aspects of real estate, equipping you with the skills needed to excel as an estate agent. From mastering property valuation and market analysis to learning advanced negotiation techniques, this course is designed to prepare you for a thriving career in real estate. Our online course provides flexible learning options, allowing you to gain expertise in key areas such as property management, client relations, and legal regulations affecting estate agents. With engaging content and practical insights, you'll develop the knowledge and confidence needed to navigate the real estate market and advance your career as a top-notch estate agent. Enrol today and take the first step towards becoming a successful real estate professional. Key Features of the Course: FREE Real Estate Agents CPD-accredited certificate Get a free student ID card with Real Estate Agents training (£10 applicable for international delivery) Lifetime access to the Real Estate Agents course materials The Real Estate Agents program comes with 24/7 tutor support Get instant access to this Real Estate Agents course Learn Real Estate Agents training from anywhere in the world The Real Estate Agents training is affordable and simple to understand The Real Estate Agents training is entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the Real Estate Agents | Online Course course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Real Estate Agents | Online Course. It is available to all students, of all academic backgrounds. Requirements Our Real Estate Agents | Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 13 lectures • 07:30:00 total length •Module 1: Estate Agent: An Introduction: 00:04:00 •Module 2: Different Types of Estate Agents: 00:04:00 •Module 3: Getting Started on the Job: 00:04:00 •Module 4: Listing Property: Finding the Sellers: 00:05:00 •Module 5: Valuation Process: 00:05:00 •Module 6: Negotiating as Estate Agent: 00:05:00 •Module 7: Selling Property: Finding the Buyers: 00:05:00 •Module 8: Letting Property: 00:06:00 •Module 9: Technology for Estate Agents: 00:07:00 •Module 10: Regulation of Estate Agents: 00:05:00 •Additional Reading Materials - Real Estate Agents: 06:00:00 •Mock Exam - Real Estate Agents | Online Course: 00:20:00 •Final Exam - Real Estate Agents | Online Course: 00:20:00
Sales Negotiation Training Course Course Overview This Sales Negotiation Training Course is designed to provide learners with the essential skills and techniques required to excel in sales negotiations. With a focus on strategy, communication, and effective deal-making, this course equips learners to confidently navigate complex sales discussions. The course highlights key negotiation strategies, personal development techniques, and how to achieve successful outcomes. By the end of the course, learners will have developed the ability to engage with clients, manage objections, and close deals with confidence, making them highly effective in their sales roles. Course Description The Sales Negotiation Training Course covers a comprehensive range of topics crucial to successful sales negotiations. It begins with the importance of self-development for sales consultants, helping learners understand their strengths and areas for improvement. The course progresses into core negotiation strategies, including how to build rapport, handle objections, and reach mutually beneficial agreements. Learners will also gain insights into different negotiation styles, helping them adapt to various scenarios. By the end of the course, learners will be equipped with the knowledge and confidence to approach sales negotiations with professionalism and poise, making them valuable assets to any sales team. Sales Negotiation Training Course Curriculum Module 01: Prepare The Train Driver - Self Development For The Sales Consultant Module 02: Negotiation Station - How To Negotiate Successfully (See full curriculum) Who is this course for? Individuals seeking to enhance their sales negotiation skills. Professionals aiming to advance their careers in sales. Beginners with an interest in the sales industry. Any other individuals wishing to strengthen their negotiating capabilities. Career Path Sales Consultant Account Manager Business Development Manager Sales Director Customer Relationship Manager Negotiation Specialist
Process Improvement Course Overview: This course on Process Improvement provides a comprehensive foundation for learners to understand and apply key principles of process management and optimisation. Participants will explore various strategies, tools, and methodologies to streamline processes, enhance efficiency, and reduce waste. Emphasising real-world applicability, the course equips learners with the knowledge to analyse, design, and implement process improvements in a variety of professional settings. By the end, learners will be able to identify inefficiencies, propose targeted improvements, and contribute effectively to organisational performance enhancement. Course Description: In this course, learners will delve into the essentials of process improvement, covering fundamental concepts and frameworks used to optimise operations. Topics include the types of processes, the methodologies for process analysis, and the steps for implementing effective process improvements. Learners will gain a deep understanding of key process improvement techniques, such as Six Sigma and Lean, and develop the skills to assess and refine processes. The course also includes a LIVE demonstration, allowing learners to see the implementation of improvements in action, ensuring they are well-equipped to contribute to the efficiency of their organisations. Process Improvement Curriculum: Module 01: Introduction Module 02: The Fundamentals of Process Improvement Module 03: Types of Process in Process Improvement Module 04: The Process of Delivering Process Improvement Module 05: LIVE Demonstration of a Process Improvement Module 06: Close Out (See full curriculum) Who is this course for? Individuals seeking to enhance operational efficiency. Professionals aiming to advance their career in process management. Beginners with an interest in process improvement or management. Anyone looking to understand key strategies for process optimisation. Career Path: Process Improvement Specialist Business Process Analyst Operations Manager Lean Six Sigma Consultant Continuous Improvement Coordinator