50819 Courses in Cardiff delivered Online

Time Management Course - Online Our Time Management course comprises a series of easy-to-digest, in-depth modules designed to provide you with a detailed, expert level of information. Thiscourse is designed to provide learners with transferable skills that are required in any workplace. It covers fundamental approaches and tactics for successfully scheduling time, increasing productivity, and lowering work-related stress. If you want to start a career as a manager or improve your knowledge and abilities in time management but do not know where to start. In that case, this Time Management course will provide you with the necessary knowledge and skills to take your professionalism to the next level. Enrol in our Time Management course today to pursue your dreams and gain the experience, skills, and knowledge required to advance your career development. This course can help you equip yourself with the skills you will need to land your dream job. Learning Outcomes After completing the Time Management course, you will be able to: Increase workplace productivity by implementing key time management techniques. Prioritise workload and plan your time effectively. Respect other people's time and keep your team and boss focus. Manage meetings more effectively and complete important tasks on time. Improve work performance by setting smart daily goals and planning each working day. Live a value centred life. Why Choose This Time Management Course from Us Self-paced course, access available from anywhere. This Course Easy to understand, high-quality study materials. This Course developed by industry experts. This Course MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Other courses are included with Time Management Course Complete Bundle Course 01: Level 7 Business Management Course Course 02: HR and Payroll Management Course 03: Level 5 Health and Safety at Work Course 04: Level 5 Diploma in Risk Management Course 05: Minute Taking Course Course 06: Level 5 Negotiation Skills Course ***Others Included*** Free 7 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free [ Note: Free PDF certificate as soon as completing the course ] Time Management Course - Online Detailed course curriculum of the Time Management Course Module 1: Basics of Time Management Module 2: Prioritize Your Time Module 3: Organize Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management for Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan Assessment Method of Time Management Course After completing each module of the Time Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of Time Management Course After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Time Management Course Office Managers Teaching Professionals Personal Assistants & Secretaries HR Professionals Administrative Assistants Requirements Time Management Course There are no specific requirements for this Time Management course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Time Management Course Certificates Certificate of completion Digital certificate - Included

The course on Blockchain Platforms and Use Cases in Trade and Finance is designed to provide participants with an in-depth understanding of the we.trade platform. Participants will delve into foundational concepts, identify key consortium members and participating banks, analyze platform features and functionalities, explore diverse use cases in trade finance, and recognize the specific benefits that we.trade offers to SMEs, emphasizing its role in facilitating seamless cross-border transactions. After the successful completion of the course, you will be able to learn about the following,⦁ Understand the foundational concepts of the we.trade platform in trade finance.⦁ Identify key consortium members and participating banks in the we.trade ecosystem.⦁ Analyze the features and functionalities of the we.trade platform.⦁ Explore use cases and applications of we.trade in trade finance.⦁ Recognize the benefits of we.trade for SMEs and its role in cross-border transactions.⦁ Analyze real-world examples of successful we.trade implementations. Participants will gain comprehensive insights into the foundational concepts of the we.trade platform, ensuring a solid understanding of its operational framework. Identification of key consortium members and participating banks will provide a holistic view of the platform's ecosystem. The course will delve into the features and functionalities of we.trade, offering a detailed analysis of its use cases in trade finance. Special attention will be given to recognizing how we.trade benefits SMEs and contributes to the efficiency of cross-border transactions. Real-world examples of successful we.trade implementations will be explored to showcase practical applications of the platform in diverse trade scenarios. Immerse yourself in the world of blockchain platforms with a focus on we.trade. Uncover the foundational concepts, features, and functionalities of the platform, while exploring real-world use cases that highlight its transformative impact on trade finance. Gain practical insights into how we.trade benefits SMEs and plays a crucial role in facilitating seamless cross-border transactions. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Blockchain platforms and use cases in Trade and Finance Self-paced pre-recorded learning content on this topic. Blockchain Platforms And Use Cases In Trade And Finance Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Blockchain Solutions Architect for Trade Finance Trade Finance Blockchain Developer Blockchain Platform Analyst in Finance Trade Finance Operations Manager - Blockchain Blockchain Integration Specialist for Trade Platforms Trade Finance Blockchain Consultant Blockchain Project Manager in Finance Blockchain Business Analyst for Trade Operations Trade Finance Platform Administrator - Blockchain Blockchain Trade Compliance Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The aim of this course is to provide learners with a comprehensive understanding of the key factors that drive brand identity and the various components of brand personality, profile, positioning, and association. By the end of the course, learners will be able to understand the relationship between brand identity and image, the importance of brand value, and the different methods for achieving brand differentiation. After the successful completion of the course, you will be able to learn about the following, Factors driving brand identity. Brand Identity Prism. Brand relationship with Organisation. Brand Personality, Profile and Positioning. Brand relationship with employees and customers. Brand Identity, Image and Brand Value. Brand Position, Association and Differentiation. Points of Difference (POD) and Points of Parity (POP). This course is designed to provide a deep understanding of the fundamental concepts of brand identity and branding strategy. The course begins with an overview of the factors that drive brand identity and how they influence the development of brand personality, profile, and positioning. The Brand Identity Prism is introduced as a tool to help learners analyze and understand the various aspects of brand identity. The course then explores the relationship between brand identity and the organization, including the role of employees and customers in building and maintaining brand identity. This course is designed to provide a deep understanding of the fundamental concepts of brand identity and branding strategy. The course begins with an overview of the factors that drive brand identity and how they influence the development of brand personality, profile, and positioning. The Brand Identity Prism is introduced as a tool to help learners analyze and understand the various aspects of brand identity. The course then explores the relationship between brand identity and the organization, including the role of employees and customers in building and maintaining brand identity. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Brand Identity Personality And Positioning Self-paced pre-recorded learning content on this topic. Understanding Brand Identity Personality and Positioning Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Marketing Managers Brand Managers Advertising Managers Communication Managers Public Relations Managers Sales Managers Business Development Managers Entrepreneurs Small Business Owners Marketing and Branding Consultants Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

***24 Hour Limited Time Flash Sale*** Fintech: Embedded Finance, Payments, BaaS and API Banking - CPD Certified Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Did you know that the UK Fintech market is expected to reach a staggering £315 billion by 2025? This explosive growth is driven by innovative trends like embedded finance, where financial services seamlessly integrate into non-financial platforms. Are you curious about how these technologies are transforming the financial landscape? If so, then this Fintech : Embedded Finance, Payments, BaaS and API Banking bundle is for you! With this Fintech course, you will get 30 CPD Accredited PDF Certificates, 3 QLS endorsed Certificate of FinTech and our exclusive student ID card absolutely free. Courses Are Included In This Fintech: Embedded Finance, Payments, BaaS and API Banking Bundle: Course 01: FinTech Course 02: Digital Banking Course 03: Cryptocurrency and Stock Trading Course 04: Corporate Finance: Working Capital Management Course 05: Financial Modelling for Decision-Making and Business plan Course 06: Financial Analysis for Finance Reports Course 07: Capital Budgeting & Investment Decision Rules Course 08: Accountancy Course 09: Forex Trading Diploma Course 10: Stock Trading Course 11: Inflation: Modern Economies Course 12: Raise Money and Valuation for Business Course 13: Investment Banking Course 14: Financial Management Course 15: Business Analysis Diploma Course 16: Strategic Business Management Course 17: Strategic Marketing & Planning Course 18: Central Banking Monetary Policy Course 19: Insurance Agent Training Course 20: BUSINESS INTELLIGENCE AND DATA MINING DIPLOMA Course 21: Google Analytics for Everyone Course 22: Google Data Studio: Data Analytics Course 23: Introduction to VAT Online Training Course 24: UK Tax Accounting Course 25: Anti-Money Laundering (AML) Course 26: Xero Accounting - Complete Training Course 27: Payroll Administrator Training Course 28: Excel Data Analysis Course 29: Microsoft Excel Training: Depreciation Accounting Course 30: Risk Assessment Training Embarking on Fintech training bundle is more than just taking an online course; it's an investment in your future. By completing this Fintech bundle, you'll not only gain invaluable skills but also open doors to new career opportunities and advancements, boosting your earning potential. Don't miss this chance to elevate your career and skillset. Enrol in Fintech training bundle today and take the first step towards achieving your goals and dreams. Why buy this Fintech training bundle? Get 3 free QLS endorsed Certificate upon completion of Fintech bundle Get a free student ID card with Fintech training bundle Lifetime access to the Fintech course materials Get instant access to this Fintech training bundle Learn Fintech bundle from anywhere in the world 24/7 tutor support with the Fintech training bundle Fintech bundle is an entirely online, interactive lesson with voice-over audio. Start your learning journey straightaway with our Fintech Training! Fintech premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Fintech training bundle is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification of Fintech training bundle You have to complete the assignment given at the end of the Fintech course and score a minimum of 60% to pass each exam. After passing the Certificate in FinTech at QLS Level 3 course exam You will be entitled to claim a QLS endorsed Certificate completely free. CPD 700 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements This Fintech training bundle doesn't require prior experience and is suitable for diverse learners. Career path This Fintech training bundle will allow you to kickstart or take your career in the related sector to the next stage. FinTech Consultant Payment Specialist BaaS Product Manager API Banking Developer FinTech Entrepreneur Certificates Certificate in FinTech at QLS Level 3 Hard copy certificate - Included CPD Accredited Digital certificate Digital certificate - Included Diploma in Financial Analysis at QLS Level 5 Hard copy certificate - Included Diploma in Online Financial Modelling at QLS Level 5 Hard copy certificate - Included

SAFe® Lean Portfolio Management: In-House Training Create a culture of innovation, flexibility, and speed where all people in the portfolio can effectively execute as one unified team. In this course, you will gain the practical tools and techniques necessary to implement the Lean Portfolio Management functions of Strategy and Investment Funding, Agile Portfolio Operations, and Lean Governance. You will have the opportunity to capture the current and future state of the portfolio with the Portfolio Canvas tool and identify important business initiatives for achieving the future state. You'll be able to establish portfolio flow with the Portfolio Kanban and prioritize initiatives for maximum economic benefit. The course also provides insights on how to establish Value Stream Budgets and Lean Budget Guardrails and measure the Lean portfolio performance. What you will Learn Describe the importance of LPM Connect the portfolio to enterprise strategy Implement Lean budgeting and guardrails Establish portfolio flow with the Portfolio Kanban Support operational excellence with APMO and CoPs Coordinate Value Streams Measure the LPM performance Build a plan for LPM implementation Introducing Lean Portfolio Management (LPM) Establishing Strategy and Investment Funding Applying Agile Portfolio Operations Applying Lean Governance Implementing the LPM function

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Are you interested in dealing with your spiritual development? Are you curious how your spiritual, mental development is going even when you are on a diet? If so, then this course will help you and your needs. Description: No instance enchantment pill will make you lose weight without even attempting. In this course, you would be learning about health Zen and the message behind this. You will also know the several concepts in dieting and what are the psychological immune schemes that can help you get through this. You will also learn the manifestation and concrete tips in dieting that will be provided in this course. This course will help you address dieting-related concerns and help you become knowledgeable in dieting without sacrificing your mental, physical and spiritual health. Who is the course for? Trainers, professionals and other busy people who are into wellness and fitness. Health conscious people who want to strengthen their bodies and maintain their wellness. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Online Dieting Course with Spiritual Methods will be very beneficial and helpful, especially to health and sport-related careers like: Athletes Fitness Instructor Personal Trainer Sports Administrator Sports Businessmen Sports Specialists Wellness Coach And Much More! Online Dieting Course with Spiritual Methods Feel the Spirituality 00:15:00 Using Several Concepts In A Row 00:30:00 Our Psychological Immune Scheme 00:30:00 The Things Which Can Boost You Up 00:30:00 Concrete Tips 00:30:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Online Dieting Course with Spiritual Methods 00:20:00 Final Exam Final Exam- Online Dieting Course with Spiritual Methods 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

About this Training Course This interactive training course and workshop session is developed to provide a catalyst for transformation of the legacy systems and adapting to the upcoming trends in the near future in the LPG supply chain. The course curriculum is based on overcoming the challenges of cost and quality enhancement. Both challenges encompass critical review of each aspect from production to transportation with safety of operations and zero loss of energy, thereby enhancing revenue. Training Objectives This course is developed to meet the needs LPG producers, Gas Tankers and Terminals operators, and fraternity of stakeholders, with the following underlying objectives: Conduct assessment of current standards and management systems in context of market forces and economics of demand and supply; Explore impact of emerging markets and user segments of LPG transiting from oil or electricity use; Identify avenues in need of production process review for enhancing the quality in terms of energy content of LPG; Evaluate current and future trends in LPG transportation and the influence of regulatory regimes and incentive schemes, for investment in Storage Terminals and distribution networks; Identify the operations and protocols to be adaptable for compliance with new regulations and trends; Establish transportation and distribution cost control mechanism at optimum level; and Develop guidelines and SOPs for contamination free transfer, loading and discharging of LPG Tankers. Target Audience This is a 'must attend' course if you are a: LPG Gas Producer Process Specialist Buyer Trader LPG Tanker Owner Charterer, and Management personnel holding responsible positions such as Director, General Manager, Commercial Manager, Business Development Manager, Legal Counsel, Post-Fixtures Manager, Fleet Manager, Marine & Technical Superintendent, Senior Engineer or Middle Level Manager as part of succession planning. Training Methods The course will be delivered in 3 full-day sessions comprising 8 hours per day. Course Duration: 3 full-day sessions, 8 hours per session (24 hours in total). Trainer Principal Management Consultant FAIADR, FACICA, FHKIoD, M.S.I.D, Member, AIPN LL.M. (IP Laws), M. Sc. (Maritime Studies) M, Tech (Knowledge Engineering), MBA First Class CoC (DOT, UK), B. E. (Elect)   Your expert course leader, during the last 45 year period, has worked and consulted in the industry verticals encompassing: Marine, Shipping & Transport, Technology, Oil & Gas Exploration & Production, Petrochemical Process Plants and Power Plant Construction Projects, Logistics & Warehousing, Offshore, Oil & Gas Pipelines, Infrastructure Development Projects (Construction, Ports, Offshore Supply Bases, Oil & Gas Terminals and Airports etcetera), EPCIC Contracts, and Shipyards, in South East Asia, Africa, Middle East, Americas and Europe. He is a Principal Management Consultant in a consulting company in Hong Kong and Singapore, specializing in the fields of corporate management consultancy, international contracts reviews and alternative dispute resolutions services. He has been frequently engaged for assignments like due diligence, acquisitions, and mergers. The assignments often involved resolving various operational issues, contracts reviews, cost controls, project management matters and enhancement of international procurement and Supply Chain Management systems. He continues to be actively engaged in advisory services for Remuneration, Audit and Risk Management Committees of public companies as well as MNCs. He has developed a special initiative for conducting audits of ERM Systems (Enterprise Risk Management) and valuation of intangible properties involving proprietary processes (IP), licensed production and intellectual property rights. He graduated with a Bachelor's degree in Electrical Engineering, MBA in General Management, Master of Technology in Knowledge Engineering, Master of Science in Maritime Studies and LL.M. (IP Law). He also holds professional qualifications in arbitration, contracts laws, and marine engineering, including the Chief Engineer's First-Class Certificate of Competency (DOT, UK). He has been Associate, SIM University (SUSS) Singapore and taught on subjects including Business Continuity Planning and Risk Management. He has served as Director and member of Board of Management, Governance Councils and Risk Management Committees of international organizations. He is admitted to various professional institutions as: 'Fellow', Australian Centre for International Commercial Arbitration (FACICA); Asian Institute of ADR (FAIADR), Malaysia; Hong Kong Institute of Directors (FHKIoD), Member, Singapore Institute of Directors (M.S.I.D.), and Member, Association of International Petroleum Negotiators (AIPN) USA. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Register on the Criminology Course today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Criminology Course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Criminology Course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Criminology Course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Criminology Course Introduction to Criminology Course 00:05:00 Module 02: Criminals & Criminology - Violent Crimes and SOCOS Criminals & Criminology - Violent Crimes and SOCOS 00:05:00 Module 03: Criminals & Criminology - Interviewing and Understanding Criminals & Criminology - Interviewing and Understanding 00:06:00 Module 04: Criminals & Criminology - Forensics and Profiling Crime (Part-01) Criminals & Criminology - Forensics and Profiling Crime (Part-01) 00:05:00 Module 05: Criminals & Criminology - Forensics and Profiling Crime (Part-02) Criminals & Criminology - Advanced Criminal Profiling 00:05:00 Module 06: Criminals & Criminology - Victims and Justice Criminals & Criminology - Victims and Justice 00:05:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.