18101 Courses in Cardiff delivered Online

In today’s fast-paced environment, mastering personal development and boosting productivity is less of a luxury and more of a necessity. This Level 2 course offers a clear and insightful guide to refining your habits, sharpening your focus, and organising your time with ease. Whether you’re looking to balance multiple priorities or simply want to get more done without the stress, this course breaks down the essential strategies that help you stay on track and motivated. It’s about working smarter, not harder — without any confusing jargon or unrealistic promises. Designed for those who appreciate structure but dislike dull lectures, this course uses straightforward techniques to help you set achievable goals, improve decision-making, and enhance your daily performance. All materials are delivered in an accessible online format, making it a perfect fit for anyone aiming to improve their efficiency from the comfort of their own space. Ready to transform your approach to productivity and personal growth? This course is your friendly, no-nonsense companion. Learning Outcomes: Develop a growth mindset and adopt the 5 keys to success. Overcome mental, physical, and emotional traps that may hinder your success. Identify your goals and design your perfect future using the 5 key elements. Manage your time effectively using practical and advanced time management strategies. Develop the energy and mindset of a super-successful individual. The Personal Development and Productivity Level 2 course is designed to provide you with the tools and knowledge you need to become a super-successful and productive individual. This course covers various aspects of personal development and productivity, from mindset management to goal setting and energy management. You will learn how to develop a growth mindset and adopt the 5 keys to success. You will also learn how to overcome mental, physical, and emotional traps that may hinder your success. Additionally, the course covers practical and advanced time management strategies that will help you manage your time effectively. Furthermore, you will learn how to identify your goals and design your perfect future using the 5 key elements. You will also learn how to change your energy and develop the mindset of a super-successful individual. The course concludes with tips on how to become a superhero and live a fulfilling and productive life. How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path The Personal Development and Productivity Level 2 course can be beneficial to individuals in various career paths, including: Managers/Supervisors: £25,000 - £50,000 Sales Professionals: £20,000 - £50,000 Customer Service Representatives: £16,000 - £22,000 Administrative Professionals: £18,000 - £30,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Step into the heart of human understanding with our Counselling & Psychotherapy Course — a thoughtfully designed programme that explores how people think, feel and behave. Whether you're looking to support others more effectively or simply fascinated by what makes us tick, this course delivers solid insight into emotional wellbeing, human connection, and mental resilience. From foundational theories to therapeutic communication techniques, each module is built to deepen your awareness and sharpen your ability to respond thoughtfully in personal or professional settings. Delivered entirely online, this course suits anyone with a curious mind and a calm head. There’s no need to quote Freud at dinner parties, but you'll certainly walk away with fresh perspective and the ability to engage with sensitivity and clarity. Ideal for those considering future roles in counselling services, HR, coaching, education, or anyone keen to be that one friend who actually listens properly. The content balances professional tone with a touch of human warmth — because mental health deserves nothing less. Why People Enrol this Course From One Education: Eligibility for an Endorsed certificate upon successful completion of the course Learning materials of our course contains engaging voiceover and visual elements for your comfort Get 24/7 access to all course content for a full year Complete the course at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) Efficient assessments and instant results upon completion of our course Course Curriculum This course is designed with the following modules: Introduction to the course About the Instructor About the Course Understanding Psychotherapy What is Psychotherapy? A Short Historical Introduction Psychology, Counselling & Psychotherapy Where do Psychotherapists work? Starting Psychotherapy Practice Who Can Benefit from Psychotherapy? Short-Term Vs Long-Term Therapy Therapeutic Relationship Your Potential Clients in Therapy What does the First Psychotherapy Session Involve? Psychotherapy for Children Individual and Group Sessions Family Therapy Psychodynamic Approach Different Types of Psychotherapy Unconscious Processes (The Unconscious Mind) Defense Mechanisms Humanistic Approach Cognitive Behavioural Approach (CBT) Face-to-face Vs 'Online' Psychotherapy Internet-Based Therapy How to Become an Online Psychotherapist? Thank You and Good Bye! How is the Course assessed? To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Requirements There are no specific prerequisites to enrol in this course. Anyone and everyone can take this course. The course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home! All you need is a passion for learning, literacy, and to be over the age of 16. Career path This course will help you gain all the necessary theoretical knowledge to excel in the relevant field. Enrol on our course now and get started on the journey of taking your career to the next level. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £79 QLS Endorsed Certificate Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £79 International: £79 + £10 (postal charge) = £89 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Dogs may be man’s best friend, but when instincts take over, even the gentlest pup can become unpredictable. Our Dog Training – Stop Dog Attacks Course is designed to help you understand canine behaviour and how to prevent aggressive incidents before they start. With expert guidance, this course walks you through key triggers of dog aggression, signs of impending attacks, and proven techniques to help manage tense situations calmly and effectively. Whether you're a dog owner, dog walker, pet professional or simply someone who spends time around animals, this course offers crucial insight into keeping both humans and dogs safe. Learn how to read subtle body language, spot early warning signs, and apply strategies to reduce the risk of bites. Packed with expert knowledge and delivered in an easy-to-follow format, this training can help you become more confident, more aware, and far better equipped when faced with a potentially aggressive canine. Ask ChatGPT Learning Outcomes: By the end of this course, you'll be able to: Identify challenging and submissive signals in dogs Prevent dog aggression when walking your dog on a leash Handle a dog attack safely and effectively Understand the importance of socialisation and training in preventing dog attacks Recognize the signs of a potentially dangerous dog and take appropriate action At the beginning of the course, participants will receive an introduction to the challenging and submissive signals that dogs display. They will learn to recognise these signals and understand how to respond appropriately to prevent aggressive behaviour. The course will then delve into the topic of leash pulling and its contribution to dog aggression. Furthermore, the course will provide guidance on how to handle a dog attack. Participants will learn how to interpret a dog's body language and identify signs of aggression. They will also learn practical training methods to prevent and manage aggressive behaviour. Overall, this course aims to equip dog owners and trainers with the necessary skills to ensure their safety, as well as that of their dogs and those around them. How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Completing the Dog Training - Stop Dog Attacks course can provide you with valuable skills that can enhance your career in several fields, including: Dog Trainer: £15,000 - £35,000 per year Animal Control Officer: £17,000 - £30,000 per year Dog Behaviorist: £20,000 - £50,000 per year Note: These figures are approximate and may vary based on experience, qualifications, and location. Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Step into the digital realm of modern manufacturing with our CNC Programming – Numerical Computing Course, designed for those who prefer precision over guesswork. This course simplifies the complexities of numerical control, guiding you through G-code, M-code, and toolpath logic with clarity and confidence. Whether you're interested in automation or programming for CNC milling and turning operations, the course keeps things structured, efficient, and easy to digest. Expect a well-ordered exploration of CNC systems, machine control techniques, and numerical logic that governs modern production lines. From motion sequences to program flow, the content is built to keep learners engaged without overwhelming them. If your interests lie in the brains behind the machines – not the bolts – then this is your kind of course. Everything is delivered in a format you can manage on your schedule, with no cables, controllers, or safety goggles required. By the end of the course, individuals will be able to: Identify the fundamentals of CNC, the various CNC machine types, and how to utilise them. Distinguish the software and coding languages used to run CNC machines, as well as how to write and update CNC programmes. Acknowledge essential elements of CNC operations, such as how to instal and run CNC machines, how to conduct basic maintenance, and how to solve typical issues. Comprehend how to read engineering diagrams and blueprints Discover how to write CNC programmes to make components Course Curriculum - Module 01: Scope of the Course Module 02: Numerical Control of Machine Tools Module 03: Computer Numerical Control Syst Module 04: Components of Computer Numerical Control Syst Module 05: Point-to-Point Computer Numerical Control Syst Machines Module 06: Incremental & Absolute Computer Numerical Control Syst Machines Module 07: Open & Close Control Loop Computer Numerical Control Syst Machines Module 08: 2 &3 Axes Computer Numerical Control Syst Machines Module 09: Importance of Higher axes Machining Module 10: Programming Format Module 11: Cartesian Coordinate System Module 12: How to Write a Program Module 13: Basic Programming (Absolute Mode) Module 14: Basic Programming (Incremental) Module 15: A Simple Coding Exercise Module 16: Applications of Computer Numerical Control Syst Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for the following: Individuals who are seeking to become proficient in CNC programming Manufacturing and machining professionals who want to improve their CNC programming skills Mechanical engineers and technicians who want to improve their understanding of CNC programming Individuals who are interested in the field of manufacturing and machining Students of engineering or manufacturing who want to gain knowledge and skills in CNC programming Requirements This An Introduction to CNC Programming course is open to all, with no formal entry requirements. Career path CNC Machinist: £20,000 to £35,000 CNC Operator: £20,000 to £35,000 CNC Maintenance Technician: £24,000 to £40,000 CNC Service Engineer: £24,000 to £40,000

If you’ve ever stared at a 401 error wondering where it all went wrong, this course might be just what your code needs. Create RESTful APIs using PHP, POSTMAN and MySQL: Secure API Course is a structured deep dive into building efficient, well-structured and secure APIs — without falling into the common traps that keep developers up at night. From database interaction to endpoint creation and API testing, this course connects the dots with clarity and logic (and just the right amount of caution where security is concerned). Designed for developers who want to stop googling “how to protect my API” every time they deploy, the course walks through essential techniques for building RESTful services using PHP and MySQL, with POSTMAN as your trusty companion. Learn how to set up endpoints, manage data, structure responses, and add security layers that don’t just look good on paper. It’s straight-to-the-point content for those who prefer clean code, fewer vulnerabilities, and fewer emails from their server host. No fluff, no filler — just focused, relevant instruction that knows its POST from its PUT. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Curriculum: Module 01: CSS Introduction Module 02: CSS Basic Module 03: CSS Intermediate Module 04: CSS Advanced Module 05: CSS Expert Module 06: Restful API Introduction Module 07: Restful API Basic Module 08: Project 1: Restful API Authentication Module 09: Project 2: Restful API - MySQL Module 10: Restful API - Web API Services Module 11: MYSQL Introduction Module 12: MySQL Basics Module 13: MySQL Filtering Data Module 14: MySQL Functions Module 15: MySQL Joins Module 16: MySQL Advanced Commands Module 17: MySQL Structure Creation Module 18: MySQL Data Queries Module 19: MySQL Structure Queries Module 20: MySQL Constraints Module 21: MySQL Backup and Restore Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). Who is this course for? This Create RESTful APIs using PHP, POSTMAN and MySQL: Secure API course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Create RESTful APIs using PHP, POSTMAN and MySQL: Secure API course is open to all, with no formal entry requirements. Career path Upon successful completion of the Create RESTful APIs using PHP, POSTMAN and MySQL: Secure API Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

If you're fascinated by the mysteries of market movement and want to explore how machines attempt to predict tomorrow's numbers today, this Stock Price Prognostics Course will suit your curious streak perfectly. Built around deep learning models tailored for time series forecasting, the course takes a closer look at how algorithms can be trained to recognise patterns, spot trends, and occasionally raise an eyebrow at the randomness of stock data. It’s technical, structured, and surprisingly satisfying — no crystal ball involved, just code that tries its best. Focusing on stock price prognostics through real datasets, the course guides you through model building, evaluation metrics and common forecasting techniques using neural networks — all in plain English, with clear explanations and zero mystique. It’s suited to those who enjoy a challenge, appreciate a bit of data drama, and prefer graphs that actually say something. Whether you're brushing up on deep learning or building from the ground up, this course connects theory with application in a focused, jargon-light approach — and no need to wear a tie or trade a share. Learning Outcomes: Build a deep learning model using RNN that can accurately predict stock prices. Preprocess data and perform exploratory data analysis. Scale features and make predictions on test data. Gain real-world experience in deep learning development. Contribute to the development of cutting-edge technology in the finance industry. The Hands-on Deep Learning Projects - Stock Price Prognostics course is designed to provide you with the skills and knowledge needed to develop a deep learning model using RNN that can accurately predict stock prices. In this course, you'll learn how to preprocess data, perform exploratory data analysis, scale features, and make predictions on test data. The course is perfect for aspiring data scientists, machine learning engineers, and developers interested in deep learning development. By the end of this course, you'll have a deep understanding of how to build a deep learning model that can revolutionise the world of finance. With hands-on experience in developing cutting-edge technology, you'll be well-equipped to start a career in deep learning and contribute to the development of cutting-edge technology in the finance industry. ⊱⊱ Hands on Deep Learning Projects - Stock price Prognostics Course Curriculum Section 01: Introduction Section 02: Installation of Tools and Libraries Section 03: Dataset Section 04: EDA Section 05: Feature Scaling Section 06: Building RNN Section 07: Prediction on Test Data Section 08: Output How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring data scientists. Machine learning engineers. Developers interested in deep learning development. Anyone interested in the field of deep learning. Professionals looking to upskill in the latest technology. Career path Data Scientist: £40,000 to £80,000 per year. Machine Learning Engineer: £55,000 to £90,000 per year. Artificial Intelligence Developer: £40,000 to £80,000 per year. Quantitative Analyst: £30,000 to £80,000 per year. Financial Data Analyst: £25,000 to £60,000 per year. Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Equip yourself with essential skills to support Special Educational Needs (SEN) students. Learn strategies and techniques to foster inclusive learning environments.

Description Beginners Portuguese Course is designed to teach learners the basic grammar rules, typical and common expressions, and pronunciation techniques

R&D work is often carried out in entrepreneurial companies with the aim of developing solutions to scientific or technological problems for a wide range of customers. Projects can include longer term 'frontiers of science' research, medium term product development/manufacturing or more immediate troubleshooting or contract research assignments. In all these contexts, the ability to create innovative solutions in a timely and cost-effective manner is the essence of successful R&D. Whilst R&D groups typically excel in technical expertise, those involved often recognise that there is scope for improving the way that projects are managed. The aim of this training programme is to address this need whilst ensuring that the creative, entrepreneurial spirit that is fundamental to good R&D continues to flourish. MODULE 1: Creating the foundations for success Off-line video tutorials and exercises Total time ~ 1 - 1.5 hours Video 1: Making the most of project management in R&D Characterising R&D projects Applying project management to R&D work Exploiting the potential of project management in R&D Video 2: Promoting success in R&D project management Modelling successful project management Evaluating performance and promoting success The role and skills of the project manager/leader MODULE 2: Initiating and defining R&D projects Live interactive sessions (via Zoom): Session 1: 10:00 - 12:00 Session 2: 14:00 - 15:30 Session 1: Selecting and initiating projects Recognising worthwhile opportunities; initiating projects Identifying stakeholders and their goals Characterising and engaging stakeholders Session 2: Defining goals and agreeing deliverables Establishing the full scope of the project Clarifying and prioritising project deliverables Defining and agreeing deliverable specifications MODULE 3: Planning R&D projects Live interactive sessions (via Zoom): Session 1: 10:00 - 12:00 Session 2: 14:00 - 15:30 Session 1: Identifying and organising activities Creating effective plans; avoiding planning pitfalls Identifying tasks and assigning responsibilities Sequencing tasks and estimating durations Session 2: Developing the timeline and resource plan Identifying the 'critical path'; creating a resource plan Dealing with estimating uncertainty Accelerating the programme MODULE 4: Leadership and teamwork in R&D projects Off-line video tutorials and exercises Total time ~ 1 - 1.5 hours Video 1: Working effectively in project teams Building teamwork in contemporary organisations Recognising each other's skills; building synergy Building good working relationships; handling conflict Video 2: The role of the R&D project team leader Building teamwork: the role of leadership Creating an effective team culture Delegating work and motivating team members MODULE 5: Managing uncertainty in R&D projects Live interactive sessions (via Zoom): Session 1: 10:00 - 12:00 Session 2: 14:00 - 15:30 Session 1: Characterising uncertainty; identifying risks Exploring uncertainty; applying risk management Focusing the risk management process Identifying and defining risk events Session 2: Managing and controlling risks to the project Evaluating risk events Selecting between risk strategies; setting contingencies Updating and controlling exposure to risk MODULE 6: Implementing and controlling R&D projects Live interactive sessions (via Zoom): Session 1: 10:00 - 12:00 Session 2: 14:00 - 15:30 Session 1: Initiating assignments and managing changes Creating a pro-active implementation and control culture Establishing effective implementation and control procedures Assigning work and managing changes Session 2: Monitoring, managing and developing performance Adopting meaningful monitoring techniques Responding to problems; building performance Managing and controlling multiple project assignments

This two-day programme gives the key insights and understanding of contracting principles and the impact they have on business and operations. The course is designed for individuals involved in or supporting contracting who want to improve their commercial management skills; individuals in functions such as project management, business development, finance, operations who need practical training in commercial management; general audiences wanting to gain a basic understanding of commercial management. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Associate (CCMA) qualification. The programme addresses 31 different subject areas, across the five stages of the contracting process. By the end of the course the participants will be able, among other things, to: Develop robust contract plans, including scope of work and award strategies Conduct effective contracting activities, including ITT, RFP, negotiated outcomes Negotiate effectively with key stakeholders, making use of the key skills of persuading and influencing and to work with stakeholders to improve outcomes Set up and maintain contract management systems Take a proactive approach to managing contracts Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Develop and monitor appropriate and robust Key Performance Indicators to manage the contractor and facilitate improved performance Understand the approvals process and how to develop and present robust propositions Make appropriate use of best practice contract management tools, techniques and templates DAY ONE 1 Introductions Aims Objectives Plan for the day 2 Commercial context Explaining the contracting context Define the key objective The importance of contact management Impact upon the business 3 Stakeholders How to undertake stakeholder mapping and analysis Shared vision concept, How to engage with HSE, Finance, Operations 4 Roles and responsibilities Exploring the key roles and responsibilities of contract administrators, HSE, Finance, Divisional managers, etc 5 Initiating the contract cycle Overview of the contracting cycle Requirement to tender Methods Rationale and exceptions 6 Specifications Developing robust scope of works Use of performance specifications Output based SOW 7 Strategy and award criteria Developing a robust contract strategy Award submissions/criteria 8 Managing the tender process Review the pre-qualification process Vendor registration rules and processes Creation of bidder lists Evaluation, short listing, and how to use of the 10Cs© model template and app 9 Types of contract Classify the different types of contracts Call-offs Framework agreement Price agreements Supply agreements 10 The contract I: price Understanding contract terms Methods of compensation Lump sum, unit price, cost plus, time and materials, alternative methods Cost plus a fee, target cost, gain share contracts Advanced payments Price escalation clauses DAY TWO 11 Risk How to manage risks Risk classification Mitigation of contractual risks 12 Contractor relationship management session Effectively managing relationships with contractors, Types of relationships Driving forces? Link between type of contract and style of relationship 13 Disputes Dealing with disputes Conflict resolution Negotiation Mediation Arbitration 14 Contract management Measuring and improving contract performance Using KPIs and SLAs Benchmarking Cost controls 15 The contract II: terms and conditions Contract terms and conditions Legal aspects Drafting special terms 16 Managing claims and variations How to manage contract and works variations orders Identifying the causes of variations Contractor claims process 17 Completion Contract close-out process Acceptance/completion Capture the learning/HSE Final payments, evaluation of performance 18 Close Review Final assessment