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4629 Courses in Cardiff delivered Online

Criminal Law and Criminology Diploma

4.9(27)

By Apex Learning

Overview: ***Limited Time Flash Sale*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift! - Enrol Now! Criminal Law is crucial across various professions, including the criminal justice system, police, government, and social work. Understanding the law is essential for these roles, as the law dictates the actions and decisions within these sectors. This Criminal Law and Criminology Diploma provides the knowledge and skills needed to grasp the principles of Criminal Law, including Criminal Profiling, Criminal Law Psychology, Forensic Science, and the Criminal Law Justice System in England and Wales. The Criminal Law course covers the historical development of law, the classification of illegal acts under law, and the consequences of offences as dictated by law. You'll gain insight into how law influences UK policing and court verdicts, making this law course invaluable for anyone serious about a career in the Criminal Law Justice System. By mastering Criminal Law, you'll be prepared to navigate the complexities of law in crucial situations. This course will strengthen your understanding of various branches of law, including criminal law, and how they interact within the broader legal framework. Enrol in this Criminal Law Diploma to enhance your career prospects and gain the confidence to handle any law-related challenges. With this diploma, you'll be well-equipped to make a significant impact in the field of Criminal Law and beyond. Along with this Criminal Law and Criminology Diploma, you will get 10 premium courses, an original hardcopy certificate, a transcript and a student ID card. Courses are included in this Criminal Law and Criminology Diploma? Course 01: Criminal Law and Criminology Diploma Course 02: Criminal Intelligence Training Course 03: Certificate in Anti Money Laundering (AML) Course 04: Paralegal Law and Skills Course 05: Security Management Advanced Diploma Course 06: Domestic Violence and Abuse Awareness - Level 2 Course 07: Emotional Intelligence and Human Behaviour Course 08: Network Security Level 2 Course 09: Decision Making Course 10: Time Management Course 11: First Aid at Work Learning Outcomes of this Criminal Law Bundle: Understand the fundamental principles and concepts of criminal law thoroughly. Analyze various criminal offences and their applications in law practice. Gain insights into the legal processes and procedures within criminal law. Develop skills to interpret and apply criminal law in crucial scenarios. Learn about the defences and justifications recognized under criminal law. Explore the roles and responsibilities of professionals within the criminal law system. Key Features of the Criminal Law Course: FREE Criminal Law CPD-accredited certificate Get a free student ID card with Criminal Law training (£10 applicable for international delivery) Lifetime access to the Criminal Law course materials The Criminal Law program comes with 24/7 tutor support Get instant access to this Criminal Law course Learn Criminal Law training from anywhere in the world The Criminal Law training is affordable and simple to understand The Criminal Law training is entirely online Description: This Criminal Law diploma offers learners the opportunity to acquire the skills that are highly valued in this field. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the legal setting. The skills and knowledge gained from this Criminal Law course will enable learners to make meaningful contributions to related fields, impacting their experiences and long-term development. ★★★ Course Curriculum of the Criminal Law Bundle ★★★ Course 01: Criminal Law and Criminology Diploma Classification of Crime UK Law & Legal System Understanding Criminal Psychology Dealing with Crime Forensic Science Criminal Profiling: Science, Logic and Metacognition Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice The Legal Workplace & Professionals Criminal Law The Criminal Justice System in England and Wales =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £9.99*11 = £109) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) Requirements There is no time limit for completing this Criminal Law and Criminology Diploma, it can be studied in your own time at your own pace. Career path Detectives. Crime Journalists. Crime Reporters. Lawyers. Psychologists and Counsellors. Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Criminal Law and Criminology Diploma) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Criminal Law and Criminology Diploma
Delivered Online On Demand42 hours
£49

Online Shipping Course

By Compete High

🚢 Online Shipping Course: Mastering the Maritime World Are you ready to set sail on a journey towards expertise in the dynamic realm of shipping? Welcome aboard the 'Online Shipping Course,' a comprehensive program designed to equip you with the knowledge and skills necessary to navigate the intricate waters of the shipping industry successfully. Course Overview: 🌐 Module 1: Introduction to Shipping Embark on your educational voyage by gaining a deep understanding of the fundamentals of shipping. From the history of maritime trade to the different types of vessels, this module sets the stage for a holistic exploration of the shipping industry. 📜 Module 2: Shipping Documents and Procedures Unravel the complexities of shipping documentation and procedures, essential for smooth and efficient operations. Learn how to navigate bills of lading, invoices, and other critical documents, ensuring compliance and minimizing the risk of errors. Module 3: Maritime Safety and Security Safety is paramount at sea. Delve into the intricacies of maritime safety and security, understanding the protocols, regulations, and technologies that safeguard vessels, crew, and cargo. Stay ahead of the curve with the latest industry best practices. 💰 Module 4: Shipping Economics Navigate the economic currents of the shipping world. Explore pricing strategies, market trends, and economic factors influencing the industry. Gain insights into making informed business decisions, optimizing costs, and maximizing profitability. 📦 Module 5: Containerization and Intermodal Transportation Unlock the secrets of modern shipping with an in-depth look at containerization and intermodal transportation. Understand how containers revolutionized the industry, fostering global trade. Explore the seamless integration of various modes of transportation, from ships to trucks and trains. Why Choose Our Course: 🌍 Global Perspective: Our course provides a global perspective, reflecting the interconnected nature of the shipping industry in today's world. 🎓 Expert Faculty: Learn from industry experts and seasoned professionals with real-world experience, ensuring that you receive the most relevant and up-to-date knowledge. 💻 Flexible Learning: Access the course from anywhere in the world, allowing you to learn at your own pace. Engage with interactive content, quizzes, and discussions to reinforce your understanding. Who Should Enroll: Professionals seeking to enhance their skills in the shipping and logistics sector. Students aspiring to enter the maritime industry. Entrepreneurs and business owners involved in international trade. Embark on a transformative learning experience with our 'Online Shipping Course' and become a master navigator in the ever-evolving world of shipping. Enroll now to chart your course to success! 🚀   Course Curriculum Module 1_ Introduction to Shipping Introduction to Shipping 00:00 Module 2_ Shipping Documents and Procedures Shipping Documents and Procedures 00:00 Module 3_ Maritime Safety and Security Maritime Safety and Security 00:00 Module 4_ Shipping Economics Shipping Economics 00:00 Module 5_ Containerization and Intermodal Transportation Containerization and Intermodal Transportation 00:00

Online Shipping Course
Delivered Online On Demand5 hours
£4.99

Health and Wellbeing

By OnlineCoursesLearning.com

Wellbeing and Wellbeing Wellbeing and prosperity is significant and ought to be treated appropriately. A glad and connected with labor force will increment both confidence and profitability; it is useful for the two individuals and the association. Prosperity can likewise assist individuals to manage changes or difficulties they may confront, in their own life or at work. It can offer systems to help limit pressure and oversee psychological well-being. All staff ought to have the option to work in a sound, protected and cheerful climate and this course will see approaches to accomplish this. This is an online course, which will permit you to work when it is helpful for you and enables you to learn at your own speed. It is feasible to in any case work when taking this course, and numerous individuals do as such, as you can apply what is realized in this course to your everyday life. You can get to the seminar on any gadget, as long as you approach the web, and you will likewise approach online help by means of our site. The course additionally has an extensive schedule, which is separated into reasonable, simple to do, modules. At the point when you complete the course, you will be needed to breeze through a numerous decision assessment. When passed, you will have acquired your accreditation, which you can both download and print. We likewise offer to post these confirmations for an extra little expense. You Will Learn: What wellbeing and security means and why it is so vital. The vital bits of enactment that administer wellbeing and security in the working environment, and who is answerable for maintaining wellbeing and wellbeing in the work environment. About pressure at work or at home. It is entirely expected to encounter strain and pressing factor, now and again throughout a normal workday or week. Be that as it may, when individuals feel incapable to satisfy the needs of work, they can immediately get focused. The course can subsequently advantageous to group pioneers and chiefs who should have the option to distinguish pressure, who is pushed and what the stressors are. You will find out about the different sorts of pressure and how to diminish/forestall this pressure. This will remember direction for contemplation and breathing methods. Emotional wellness can influence individuals from varying backgrounds and you will find out about the absolute most normal problems, including gloom and tension. You will figure out how to recognize these problems, and indications. About Schizophrenia and Psychosis. You will become familiar with the indications and reasons for Schizophrenia which albeit phenomenal is a dreaded and vilified psychological maladjustment. Data about the kinds of medications and the wellbeing hazard of medication misuse. Insights concerning the lawful order of medications. About the abuse of over the counter and doctor prescribed medication. The reasons why work environments should zero in on medication and liquor mindfulness, just as what medication and liquor use can mean for your working environment. Advantages Of Taking This Course: The capacity to keep a work environment as protected and injury free as could really be expected, by ensuring that staff are educated likewise regarding the matter. You will be in a situation to help those encountering dysfunctional behavior or mental misery, both at home and in the work environment. The most effective method to oversee pressure to improve psychological wellness, profitability and inspiration and individual prosperity. The most effective method to perceive and comprehend the indications of medication and liquor abuse, to oversee wellbeing and danger in the work environment and how to help those people included. Study from anyplace including at home, grinding away on your mid-day break, and whenever that you discover to be reasonable. The capacity to learn at your own speed, which permits you to finish the course when and how you need to. Complete it in a couple of days, weeks, or months. Utilize any web empowered gadget to get to the course, including tablets, mobiles and laptops. This course is separated into various modules, which are not difficult to oversee, yet in addition help to make concentrating more pleasant. You will approach online help all through the course, which assists with guaranteeing that you generally remain focused.

Health and Wellbeing
Delivered Online On Demand
£50

Domestic and Commercial Cleaning

By OnlineCoursesLearning.com

Regardless of whether you need to begin your own fruitful cleaning business or you need to improve your vocation possibilities inside the organization you as of now work for, you will track down that the Home and Commercial Cleaning Certification can be a valuable positive development. Prologue to the Home and Commercial Cleaning Certification This industry perceived certificate incorporates 22 data stuffed modules that you can learn at your own speed in your own space. This internet preparing requires roughly ten hours to finish with online help that you can depend on and trust. The course covers the fundamental things you need to know to support your vocation inside the cleaning business. It gives you the capacity to improve your procuring potential. On fulfillment of the course you will be needed to finish a different decision assessment, which covers every one of the modules you have quite recently finished. On passing, with a pass pace of 70%, you will can download and print your declaration and begin utilizing it to improve your cleaning vocation immediately. What You Will Learn The 22 modules are flooding with important data that you can use in your cleaning profession. You will get familiar with the accompanying: Comprehend the cleaning business from profession possibilities to beginning your own cleaning business. Know the various sorts of cleaning occupations from homegrown cleaning to business and mechanical cleaning. Distinguish whether it is beneficial to work for another person or to set up your own cleaning business. Will holds with fundamental cleaning hardware. Understand what hardware you will need and how to utilize it. Additionally figure out how to successfully store cleaning gear. Find out about substance wellbeing, including the synthetics you will use consistently. Know the distinction between acidic, antacid and nonpartisan synthetic substances and what they are utilized for. Comprehend the work in detail. This incorporates working hours, normal income, and working conditions. Learn fundamental cleaning procedures and anticipated norms. This incorporates tidying surfaces, cleaning glass and mirrors, how to clean strength surfaces and what norms you need to keep up. Think about cleaning items and defensive dress, assisting you with recognizing what you should wear to ensure your garments, claim to fame cleaning items and apparel marking to help brand perceivability. Comprehend the significance of viable kitchen cleaning. Find out about food handling, how to adequately clean a broiler and a fridge thus considerably more. Recognize how to finish business kitchen cleaning to the best quality. Realize the best daily practice to clean a washroom and latrine territory. Find out about the best schedules and why you ought to have shading coded fabrics. Comprehend clinic cleaning from territories you may have to clean to wellbeing and security prerequisites. Figure out how office cleaning varies from private cleaning and recognize different methods to successfully clean staff latrines. Understand what hardware you will require for mechanical cleaning, alongside the distinction among wet and dry modern vacuum cleaners and how to be careful when cleaning these conditions. Relate to green cleaning arrangements from natively constructed cleaning items to steam cleaning and the sky is the limit from there. Know the revealing methods. Revealing methodology incorporate guideline detailing, injury and infection announcing, and become more acquainted with what a mishap book is. Understand the stuff to clean outside regions. You will find out about arranging, readiness, security, and legitimate necessities. Figure out how to manage non-sorted waste. You will become acquainted with the various kinds of waste and how to deal with the exchange stream of waste to guarantee neatness consistently. Become more acquainted with additional about working in bound spaces and why and how to direct an exhaustive danger appraisal before you start to guarantee your wellbeing. Become familiar with running a pressing assistance and what this involves. Get significant data on beginning your own cleaning business from what you will require, the advantages and drawbacks and more to assist you with choosing if this is the most ideal decision for you and how to continue. Find out about showcasing your business, what protections you will need, duty, and then some. Advantages of the Home and Commercial Cleaning Certification Improve your vocation possibilities. Improve your procuring potential with the information and abilities got in this course. Industry perceived confirmation on fulfillment. Download and print your testament as and when you need it.

Domestic and Commercial Cleaning
Delivered Online On Demand
£50

Health & Safety and Wellbeing in Care

4.8(9)

By Skill Up

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Health & Safety and Wellbeing in Care
Delivered Online On Demand1 hour 46 minutes
£25

CompTIA A+ 900 Certification

4.7(160)

By Janets

CompTIA A+ 900 Certification is one of our best selling and most popular course. The CompTIA A+ 900 Certification is organised into 55 modules and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 26 hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.

CompTIA A+ 900 Certification
Delivered Online On Demand26 hours
£8

Cisco Implementing Secure Solutions with Virtual Private Networks v1.0 (SVPN)

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This course is designed for professionals in the following job roles: Network security engineer CCNP Security candidate Channel Partner Overview After taking this course, you should be able to: Introduce site-to-site VPN options available on Cisco router and firewalls Introduce remote access VPN options available on Cisco router and firewalls Review site-to-site and remote access VPN design options Review troubleshooting processes for various VPN options available on Cisco router and firewalls The Implementing Secure Solutions with Virtual Private Networks (SVPN) v1.0 course teaches you how to implement, configure, monitor, and support enterprise Virtual Private Network (VPN) solutions. Through a combination of lessons and hands-on experiences you will acquire the knowledge and skills to deploy and troubleshoot traditional Internet Protocol Security (IPsec), Dynamic Multipoint Virtual Private Network (DMVPN), FlexVPN, and remote access VPN to create secure and encrypted data, remote accessibility, and increased privacy. Course Outline Introducing VPN Technology Fundamentals Implementing Site-to-Site VPN Solutions Implementing Cisco Internetwork Operating System (Cisco IOS©) Site-to-Site FlexVPN Solutions Implement Cisco IOS Group Encrypted Transport (GET) VPN Solutions Implementing Cisco AnyConnect VPNs Implementing Clientless VPNs Lab Outline Explore IPsec Technologies Implement and Verify Cisco IOS Point-to-Point VPN Implement and Verify Cisco Adaptive Security Appliance (ASA) Point-to-Point VPN Implement and Verify Cisco IOS Virtual Tunnel Interface (VTI) VPN Implement and Verify Dynamic Multipoint VPN (DMVPN) Troubleshoot DMVPN Implement and Verify FlexVPN with Smart Defaults Implement and Verify Point-to-Point FlexVPN Implement and Verify Hub and Spoke FlexVPN Implement and Verify Spoke-to-Spoke FlexVPN Troubleshoot Cisco IOS FlexVPN Implement and Verify AnyConnect Transport Layer Security (TLS) VPN on ASA Implement and Verify Advanced Authentication, Authorization, and Accounting (AAA) on Cisco AnyConnect VPN Implement and Verify Clientless VPN on ASA

Cisco Implementing Secure Solutions with Virtual Private Networks v1.0 (SVPN)
Delivered OnlineFlexible Dates
Price on Enquiry

F2810G IBM FileNet P8 Platform Administration (V5.5.x)

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This course is for administrators and users who are responsible for planning, administrating and configuring an IBM FileNet P8 Platform system Overview Introduction to IBM FileNet P8 Platform - IBM FileNet P8 Platform features - IBM FileNet P8 Platform integration options - IBM FileNet P8 Platform components - IBM FileNet P8 Platform solutions Architecture and domain structures - IBM FileNet P8 Platform Architecture - Explore the core IBM FileNet P8 Platform applications - Locate P8 domain structures - Use IBM Content Navigator Manage logging - View and archive system logs - Configure trace logging Configure auditing - Create audit definitions - Prune audit entries Manage storage areas - Create a file storage area - Create a storage policy - Create an advanced storage area Build an object store - Create JDBC data sources for an object store - Create an object store - Add the repository to an IBM Content Navigator desktop Create property templates and classes - Create a choice list - Create property templates - Create document and folder classes Modify classes and properties - Change the property template name - Modify a choice list - Work with metadata dependencies Use events to trigger actions - Create a subscription with an event action - Update the event action with new code module Configure security for IBM FileNet P8 assets - Configure initial object store security - Use the Security Script wizard - Configure default instance security - Configure security inheritance - Implement designer group access - Configure role-based access Use bulk operations - Use bulk actions to modify security for multiple documents - Use bulk operations to cancel checkout of documents Configure content-based retrieval searches - Register IBM Content Search Services - Configure index partitioning - Configure content-based indexes - Create content-based searches Work with sweeps - Configure a bulk move content job - Create a disposal policy - Create a content migration policy Move IBM FileNet P8 Platform applications between environments - Configure a destination environment - Create a source environment - Export the FileNet P8 application assets - Convert and analyze the FileNet P8 assets - Import the application assets - Run a change impact analysis in command line Introduction to IBM FileNet P8 content services containers - IBM FileNet P8 content services containers - Benefits of containers - Considerations when choosing containers Organize content across the enterprise - Plan for Multitenancy - Isolate content in an IBM FileNet P8 platform system This course teaches you the configuration and administration of an IBM FileNet P8 Platform 5.5.x system. It introduces you to the key concepts of IBM FileNet P8 Platform architecture and organizing the content across the enterprise. You will learn how to build content repositories, configure metadata, create storage areas, manage security, logging, and auditing, run bulk processing, use the sweep framework, extend the functionality with Events and Subscription, migrate and deploy FileNet P8 assets between environments, and configure content-based retrieval searches Introduction to IBM FileNet P8 Platform IBM FileNet P8 Platform features IBM FileNet P8 Platform integration options IBM FileNet P8 Platform components IBM FileNet P8 Platform solutions Architecture and domain structures IBM FileNet P8 Platform Architecture Explore the core IBM FileNet P8 Platform applications Locate P8 domain structures Use IBM Content Navigator Manage logging View and archive system logs Configure trace logging Configure auditing Create audit definitions Prune audit entries Manage storage areas Create a file storage area Create a storage policy Create an advanced storage area Build an object store Create JDBC data sources for an object store Create an object store Add the repository to an IBM Content Navigator desktop Create property templates and classes Create a choice list Create property templates Create document and folder classes Modify classes and properties Change the property template name Modify a choice list Work with metadata dependencies Use events to trigger actions Create a subscription with an event action Update the event action with new code module Configure security for IBM FileNet P8 assets Use the Security Script wizard Configure default instance security Configure security inheritance Implement designer group access Configure rolebased access +O35Use bulk operations Use bulk actions to modify security for multiple documents Use bulk operations to cancel checkout of documents Configure content-based retrieval searches Register IBM Content Search Services Configure index partitioning Configure contentbased indexes Create contentbased searches Work with sweeps Configure a bulk move content job Create a disposal policy Create a content migration policy Move IBM FileNet P8 Platform applications between environments Configure a destination environment Create a source environment Export the FileNet P8 application assets Convert and analyze the FileNet P8 assets Import the application assets Run a change impact analysis in command line Introduction to IBM FileNet P8 content services container IBM FileNet P8 content services containers Benefits of containers Considerations when choosing container Organize content across the enterprise Plan for Multitenancy Isolate content in an IBM FileNet P8 platform system

F2810G IBM FileNet P8 Platform Administration (V5.5.x)
Delivered OnlineFlexible Dates
Price on Enquiry

Call Centre Training Courses

4.9(27)

By Apex Learning

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Call Centre Training Courses
Delivered Online On Demand
£100

Cisco Optical Technology Advanced (OPT300)

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for This course is intended for the following technical professionals who need to use advanced features of fiber optics technology: System installers System integrators System administrators Network administrators Solutions designers Overview After taking this course, you should be able to: Perform the ONS 15454 MSTP node turn-up procedure Describe first generation mesh topologies Describe the Optical Channel Network Connection (OCHNC) prerequisite requirements for provisioning circuits in an ONS 15454 MSTP network Describe the ONS MSTP advanced protocols Describe the OCHNC circuit provisioning for Single Module (SM) Reconfigurable Optical Add-Drop Multiplexer (ROADM) rings Describe the Any-Rate Muxponder Crossponder (AR MXP/XP) cards Describe how the Pseudo Command Line can be used to configure muxponder cards Identify the advantages G.709 encapsulation brings to optical transponder cards Install and provision the Any Rate cards Describe the 100-Gbps and 200-Gbps cards Describe the NCS 2000 400-Gbps Xponder line card and how it is configured Describe the SM ROADM (SMR)-based configurations Describe the 10-Gbps transponder and muxponder cards List the 10GE_XP and GE_XP card options Describe ingress policing and basic egress queuing strategies, and implement the customer QoS scheme into the ONS 15454 crossponder network Identify the principles of Ethernet related to the operation of Cisco optical networking products Configure the 10GE_XP/XPE and GE_XP/XPE cards, install Layer 1 circuits, and read the performance counters for Layer 1 Gigabit Ethernet circuits Turn up an encrypted network and test to ensure that information being passed is secure Add a node to an existing DWDM ring Describe problems with interconnecting circuits between rings, the ONS 15454 MSTP 80-channel manual Multiring feature, and hardware components Describe the ONS 15454 MSTP Troubleshooting Guide The Cisco Optical Technology Advanced (OPT300) v2.0 course gives you the skills you need to deploy advanced features of the Cisco© Optical Networking Services (ONS) 15454 Multiservice Transport Platform (MSTP) and Cisco Network Convergence System (NCS) 2000 Series. In this course you?ll learn to how to use the Cisco Transport Planner Design Tool to create network topologies and advanced network topologies. You will learn how to use advanced Dense Wavelength Division Multiplexing (DWDM) features such as G.709 encapsulation, generic framing protocol G.7041, Layer 1 circuits, Quality of Service (QoS), crossponder networks using T1 over Ethernet, and encryption. Course Outline Cisco Transport Planner Design Tool First-Generation Mesh Topologies Ochnc In A Mesh Network Advanced Protocols Any Rate Muxponder And Crossponders 100-Gbps And 200-Gbps Transponders And Muxponders Cisco Ncs 2000 400-Gbps Xponder Line Card Cisco 10G Web Security Essentials (Wse) Network Encryption Card Adding A New Location With Cisco Transport Planner (Ctp) And Cisco Transport Controller (Ctc) Crossponders And Layer 1 Networks Crossponders And Layer 2 Networks Troubleshooting

Cisco Optical Technology Advanced (OPT300)
Delivered OnlineFlexible Dates
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