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170 Courses in Cardiff delivered Online

Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF)

4.7(160)

By Janets

Transform lives as a Home-Start Volunteer! Join our dedicated team to make a positive impact on families in need. Support and empower parents, offering a helping hand through challenging times. Become a beacon of hope as a Home-Start Volunteer today.

Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF)
Delivered Online On Demand4 days
£9.99

Understanding Aspergers Condition Course

5.0(2)

By Training Express

Understanding Asperger's Syndrome can be an eye-opening experience, offering insight into the lives of individuals with this condition. This course dives deep into the characteristics and challenges of Asperger's Syndrome, focusing on how it affects social interactions, communication, and behaviour. By exploring the cognitive patterns and sensory sensitivities unique to those with Asperger's, participants will gain a solid foundation for understanding how these traits manifest in everyday life. It's about seeing the world from a different perspective and learning how to respond with empathy and knowledge. The course provides essential guidance for anyone looking to better understand Asperger's Syndrome, whether you're a teacher, parent, caregiver, or just someone seeking to broaden your knowledge. It offers valuable information on effective strategies for communication, behaviour management, and providing support, all while considering the emotional well-being of individuals on the autism spectrum. By the end of this course, you'll feel equipped to navigate interactions with individuals who have Asperger's in a thoughtful and supportive manner. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Aspergers Syndrome Module 02: Characteristics of Asperger Syndrome Module 03: Effects of Asperger's Syndrome Module 04: Treatment of Asperger's Syndrome Module 05: Managing Sensory Sensitivities and Overloads Module 06: Supporting Individuals with Asperger's Syndrome Learning Outcomes: Analyse Asperger's characteristics for effective identification and understanding. Evaluate the impact of Asperger's Syndrome on individuals and their surroundings. Implement evidence-based treatment approaches to enhance the quality of life. Devise strategies for managing sensory sensitivities and overloads. Offer meaningful support, fostering inclusivity in various environments. Apply acquired knowledge to make a positive impact on individuals with Asperger's. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Educators and School Staff Healthcare Professionals Social Workers Family Members Mental Health Advocates Counsellors Community Support Workers Individuals Seeking In-Depth Understanding Career path Special Education Teacher Autism Support Worker Counsellor Clinical Psychologist Speech and Language Therapist Occupational Therapist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Understanding Aspergers Condition Course
Delivered Online On Demand1 hour
£12

Animal Care and Behaviour Management

By Compliance Central

Animal Care course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Animal Care. Our course starts with the basics of Animal Care and gradually progresses towards advanced topics. Therefore, each lesson of this Animal Care is intuitive and easy to understand. So, stand out in the job market by completing the Animal Care course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Animal Care course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Curriculum Breakdown of the Course Module 01: Introduction to the Care and Animal Welfare of All Species Module 02: Basic Animal Health Module 03: Hygiene Module 04: First Aid for Animals Module 05: Nutrition Module 06: Getting to Know the Dogs & Puppies Module 07: Getting to Know the Kittens and Cats Module 08: Learning about Horses Module 09: Learning about Birds Module 10: Specific Information on Rabbits & Guinea-Pigs Module 11: Specific Information on Ornamental Fish Module 12: Specific Information on Reptiles CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Animal Care course. Requirements To enrol in this Animal Care course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Animal Care. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Animal Care and Behaviour Management
Delivered Online On Demand5 hours
£12

Parenting Skills Training Course

By NextGen Learning

Parenting Skills Training Course Course Overview The Parenting Skills Training Course provides essential knowledge and strategies for parents, caregivers, and professionals working with families. This comprehensive course covers key aspects of parenting, including child development, communication techniques, managing challenging behaviours, and supporting emotional and social growth. Learners will gain valuable insights into building positive relationships with children and fostering a nurturing environment at home. The course aims to equip participants with effective strategies to handle a variety of parenting challenges and enhance their understanding of children's needs. By the end of the course, learners will be prepared to apply their newfound skills in real-world situations, improving family dynamics and child well-being. Course Description This course covers a wide range of topics aimed at enhancing parenting skills and improving the relationship between parents and children. Participants will explore child development stages, effective communication techniques, positive discipline strategies, and methods to support children's emotional health. The course also focuses on understanding children's behaviour, managing conflicts, and fostering resilience. Throughout the course, learners will engage in detailed discussions and scenarios, providing a deeper understanding of the complexities of parenting. By the end of the course, learners will have developed skills to confidently manage challenging situations and promote the well-being of children in their care. Parenting Skills Training Course Curriculum Module 01: Introduction to Parenting Styles and Child Development Module 02: Building Positive Parent-Child Relationships Module 03: Effective Communication Techniques Module 04: Managing Challenging Behaviours Module 05: Supporting Emotional and Social Development Module 06: Discipline Strategies and Behaviour Management Module 07: Managing Stress and Self-Care for Parents Module 08: Promoting Resilience and Positive Mental Health Module 09: Parenting in Diverse Family Dynamics (See full curriculum) Who is this course for? Individuals seeking to improve their parenting skills Professionals aiming to work in family support and child welfare Beginners with an interest in child development Caregivers looking to enhance their child-rearing practices Career Path Family Support Worker Childcare Specialist Parent Educator Social Worker Educational Support Assistant

Parenting Skills Training Course
Delivered OnlineFlexible Dates
£7.99

Home Based Childcare Course

By NextGen Learning

Home Based Childcare Course Course Overview The Home-Based Childcare Course is designed for individuals who wish to work with children in a home environment, offering key insights into child development and the responsibilities of providing care in a domestic setting. This course covers essential topics such as safeguarding, communication, behaviour management, and health and safety, all tailored to ensure learners are fully equipped to provide safe and nurturing care. By the end of the course, learners will understand the requirements for setting up and maintaining a child-focused environment, making this an ideal foundation for anyone looking to start a career in home-based childcare or enhance their current skills. Course Description This course explores the important aspects of home-based childcare, from understanding child development to managing the day-to-day tasks involved in running a childcare business from home. Topics include child protection, the importance of creating a safe and stimulating environment, and effective communication strategies with both children and parents. Learners will also gain insights into legal and ethical considerations, including key legislation and best practices for ensuring the health and safety of children under their care. Through structured modules, learners will develop a comprehensive understanding of the childcare industry, enabling them to confidently support children's growth and well-being. The course materials, including engaging content and assessments, ensure a thorough and rewarding learning experience. Home Based Childcare Course Curriculum Module 01: Introduction to Home-Based Childcare Module 02: Understanding Child Development Module 03: Safeguarding and Protection Procedures Module 04: Creating a Safe and Stimulating Environment Module 05: Behaviour Management Strategies Module 06: Health, Safety, and First Aid Module 07: Legal and Ethical Considerations Module 08: Working with Parents and Families Module 09: Setting Up a Home-Based Childcare Business (See full curriculum) Who is this course for? Individuals seeking to pursue a career in home-based childcare. Professionals aiming to expand their skills in early years care. Beginners with an interest in child development and care. Parents or caregivers wanting to enhance their understanding of childcare. Career Path Home-Based Childcare Provider Early Years Educator Childcare Business Owner Child Protection Officer Family Support Worker

Home Based Childcare Course
Delivered OnlineFlexible Dates
£7.99

Young People and Challenging Behaviour Diploma

4.5(3)

By Studyhub UK

Immerse yourself in the intricate world of young minds with the 'Young People and Challenging Behaviour Diploma'. This course meticulously unravels the nuances of challenging behaviour, delineating its influence on child development, biological triggers, and how to aptly manage it. Dive deep into specialised modules that not only teach methods of responding to severe behaviour but also spotlight progressive behavioural models and strategies for promoting positive behaviour across school environments. Learning Outcomes Comprehend the underpinnings and repercussions of challenging behaviour in young individuals. Recognise the biological factors that can instigate challenging behaviour. Develop strategies for efficiently managing and responding to both common and severe behavioural issues. Evaluate various behavioural models to determine the most effective approach in different situations. Design and implement positive behaviour support strategies at a school-wide level. Why buy this Young People and Challenging Behaviour Diploma? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Young People and Challenging Behaviour Diploma for? Educators seeking to understand and manage disruptive behaviour in classroom settings. Parents aiming to navigate and address their child's behavioural issues. Mental health professionals focusing on children and adolescent care. School administrators aiming to foster a more harmonious learning environment. Individuals considering a career in child behavioural studies. Career path Behavioural Therapist: £30,000 - £45,000 School Counsellor: £25,000 - £38,000 Child Psychologist: £40,000 - £60,000 School Behaviour Coordinator: £28,000 - £42,000 Child and Adolescent Mental Health Specialist: £33,000 - £50,000 Educational Psychologist: £35,000 - £55,000 Prerequisites This Young People and Challenging Behaviour Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Challenging Behaviour Introduction to Challenging Behaviour 00:14:00 Module 02: Impact of Behavioural Challenges on Child Development Impact of Behavioural Challenges on Child Development 00:17:00 Module 03: Biological Influences and Challenging Behaviour Biological Influences and Challenging Behaviour 00:15:00 Module 04: Managing Challenging Behaviour Managing Challenging Behaviour 00:12:00 Module 05: Responding to Challenging Behaviour Responding to Challenging Behaviour 00:12:00 Module 06: Responding to Extreme Behaviour Responding to Extreme Behaviour 00:15:00 Module 07: Behavioural Models for Managing Challenging Behaviour Behavioural Models for Managing Challenging Behaviour 00:13:00 Module 08: Implementing Schoolwide Positive Behaviour Support Implementing Schoolwide Positive Behaviour Support 00:25:00

Young People and Challenging Behaviour Diploma
Delivered Online On Demand2 hours 3 minutes
£10.99

Midday Supervisor: Ensuring Safe and Positive School Environments

4.5(3)

By Studyhub UK

Embarking on a journey to transform the pivotal midday break in schools, our course, 'Midday Supervisor: Ensuring Safe and Positive School Environments', stands as a beacon for those who desire to make a difference. This comprehensive guide dives deep into the intricacies of midday supervision, unveiling techniques and methodologies to create an environment where children feel safe, supported, and stimulated. From understanding the basics of supervision, promoting positivity, and handling challenges, to catering to students with special educational needs and diving into health protocols, this course encapsulates a world of knowledge awaiting your exploration. Learning Outcomes Gain comprehensive insights into the foundational principles of midday supervision. Understand the importance and methodologies of safeguarding and child protection. Develop strategies to foster positive behaviour and manage challenging situations effectively. Acquire the skills to design an engaging environment conducive to learning and growth. Learn about the needs of students with SEND and the significance of health and safety procedures. Why buy this Midday Supervisor: Ensuring Safe and Positive School Environments? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Midday Supervisor: Ensuring Safe and Positive School Environments there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Midday Supervisor: Ensuring Safe and Positive School Environments for? Individuals keen on stepping into the role of a Midday Supervisor in schools. Current school staff members aiming to upskill and refine their supervision techniques. Those interested in understanding the nuances of safeguarding and promoting positive behaviour in educational settings. Professionals who work closely with children and aim to create a safe environment. Individuals passionate about fostering an inclusive and engaging school environment. Prerequisites This Midday Supervisor: Ensuring Safe and Positive School Environments does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Midday Supervisor: Ensuring Safe and Positive School Environments was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Midday Supervisor - Average salary range in the UK: £16,000 - £20,000 Behaviour Support Worker - Average salary range in the UK: £18,000 - £22,000 School Safety Officer - Average salary range in the UK: £20,000 - £25,000 SEND Support Assistant - Average salary range in the UK: £17,000 - £21,000 School Health and Safety Coordinator - Average salary range in the UK: £23,000 - £27,000 Child Welfare Officer - Average salary range in the UK: £25,000 - £30,000 Course Curriculum Module 01: Introduction to Midday Supervision Introduction to Midday Supervision 00:13:00 Module 02: Safeguarding and Child Protection Safeguarding and Child Protection 00:19:00 Module 03: Promoting Positive Behaviour Promoting Positive Behaviour 00:21:00 Module 04: Managing Challenging Behaviour Managing Challenging Behaviour 00:18:00 Module 05: Creating an Engaging Environment Creating an Engaging Environment 00:17:00 Module 06: Supporting Students with SEND Supporting Students with SEND 00:20:00 Module 07: Health and Safety Procedures Health and Safety Procedures 00:14:00 Module 08: Collaboration and Teamwork Collaboration and Teamwork 00:16:00

Midday Supervisor: Ensuring Safe and Positive School Environments
Delivered Online On Demand2 hours 18 minutes
£10.99

Feline Behaviour and Psychology Diploma Level 3

4.5(3)

By Studyhub UK

The 'Feline Behaviour and Psychology Diploma Level 3' course provides a comprehensive understanding of domesticated and feral cats' behavior and psychology. Participants will explore various aspects, including communication, stress, sleeping habits, hunting instincts, reproduction, and common feline behaviors. Additionally, the course covers topics like cat emotions, body language, multi-cat households, and essential care guidelines. Learning Outcomes: Understand the domestication of cats and the origins of their behaviors. Recognize feline body language and communication cues to interpret their emotions and needs. Identify common feline behaviors and understand the reasons behind behaviors like purring, scratching, and hissing. Learn about feline needs, including feeding, reproduction, and controlling obesity. Gain insights into managing cat behavior, preventing conflicts in multi-cat households, and ensuring the safety of feline companions. Explore the care of pregnant cats and kittens, as well as considerations for neutering and family planning for felines. Acquire knowledge about cat law and essential guidelines for bringing a new cat home. Develop an understanding of when to seek professional help and make difficult decisions in managing feline behavior and health. Why buy this Feline Behaviour and Psychology Diploma Level 3? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Feline Behaviour and Psychology Diploma Level 3 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Feline Behaviour and Psychology Diploma Level 3 course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Feline Behaviour and Psychology Diploma Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Feline Behaviour and Psychology Diploma Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Feline Behaviour and Psychology Diploma Level 3 is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Domestication of Cats Domestication of Cats 00:10:00 Module 02: Communication & Stress According to Origin Communication & Stress According to Origin 00:08:00 Module 03: Sleeping & Toileting According to Origin Sleeping & Toileting According to Origin 00:07:00 Module 04: Hunting & Drinking Water According to Origin Hunting & Drinking Water According to Origin 00:06:00 Module 05: Reproduction & Disease According to Origin Reproduction & Disease According to Origin 00:06:00 Module 06: Another Type of Cats - Feral Cats Another Type of Cats - Feral Cats 00:09:00 Module 07: Understanding Feline Body Language Understanding Feline Body Language 00:17:00 Module 08: Understanding Common Behaviour Understanding Common Behaviour 00:21:00 Module 09: Understanding Cat Communication Understanding Cat Communication 00:20:00 Module 10: Types of Feline Need Types of Feline Need 00:11:00 Module 11: Do Cats Feel Love and Other Human Emotions? Do Cats Feel Love and Other Human Emotions 00:13:00 Module 12: How Smart Are Cats? How Smart Are Cats 00:09:00 Module 13: Why Do Cats Hiss? Why Do Cats Hiss 00:03:00 Module 14: Why Do Cats Purr? Why Do Cats Purr 00:07:00 Module 15: Why Do Cats Rub Against Things? Why Do Cats Rub Against Things 00:07:00 Module 16: Why Do Cats Scratch Things? Why Do Cats Scratch Things 00:06:00 Module 17: Why Do Cats Play with Their Prey? Why Do Cats Play with Their Prey 00:05:00 Module 18: Why Do Some Cats Become Anxious or Phobic? Why Do Some Cats Become Anxious or Phobic? 00:10:00 Module 19: Why Do Cats Roll on Their Backs to Greet People? Why Do Cats Roll on Their Backs to Greet People 00:03:00 Module 20: Why Do Cats 'Sulk'? Why Do Cats 'Sulk' 00:04:00 Module 21: Why Do Cats Knead or Paddle with Their Paws? Why Do Cats Knead or Paddle with Their Paws 00:03:00 Module 22: Why Does a Male Cat Bite a Female's Neck While Mating? Why Does a Male Cat Bite a Female's Neck While Mating 00:03:00 Module 23: Why Do Mother Cats Move Kittens? Why Do Mother Cats Move Kittens 00:06:00 Module 24: Why Do Some Cats Howl, Especially at Night? Why Do Some Cats Howl, Especially at Night 00:10:00 Module 25: Cats and the Law Cats and the Law 00:08:00 Module 26: Bringing Your New Cat Home Bringing Your New Cat Home 00:19:00 Module 27: Feeding and Controlling Obesity Feeding and Controlling Obesity 00:27:00 Module 28: Managing Your Cat's Behaviour Managing Your Cat's Behaviour 00:40:00 Module 29: Keeping Your Cat Safe Keeping Your Cat Safe 00:34:00 Module 30: Neutering - Family Planning for Felines Neutering - Family Planning for Felines 00:15:00 Module 31: Pregnant Cats, Birth and Care of Young Kittens Pregnant Cats, Birth and Care of Young Kittens 00:40:00 Module 32: Cats Living Together Cats Living Together 00:18:00 Module 33: How to Prevent Cat Conflicts in Multi-cat Households How to Prevent Cat Conflicts in Multi-cat Households 00:10:00 Module 34: When to Let Go When to Let Go 00:11:00 Assignment Assignment - Feline Behaviour and Psychology Diploma Level 3 00:00:00

Feline Behaviour and Psychology Diploma Level 3
Delivered Online On Demand7 hours 6 minutes
£10.99

Motivation Skills

By NextGen Learning

Motivation Skills Course Overview: This course on Motivation Skills provides learners with a comprehensive understanding of the key principles and strategies behind effective motivation. It covers essential techniques that can be applied in various personal and professional settings to enhance performance, engagement, and productivity. By exploring core motivational theories and practical methods, the course equips learners with the tools to inspire and energise individuals or teams, making it invaluable for anyone looking to create a motivating environment. Learners will finish the course with a strong grasp of motivational skills, ready to apply them in their everyday interactions. Course Description: In this course, learners will dive into the fundamentals of motivation, including the psychological theories that underpin human drive and behaviour. Topics such as motivational techniques, strategies for sustained engagement, and ways to effectively influence others will be explored. The course provides learners with a structured approach to boosting motivation in themselves and others, enhancing productivity and morale. Learners will gain a strong understanding of how to adapt motivational strategies to different contexts and individuals, offering them the ability to drive results in diverse professional and personal environments. Motivation Skills Curriculum: Module 01: Introduction Module 02: Motivational Skills Module 03: Motivational Strategies Module 04: Conclusion (See full curriculum) Who is this course for? Individuals seeking to improve their leadership skills. Professionals aiming to enhance team engagement and performance. Beginners with an interest in psychology or human behaviour. Managers looking to foster a positive work culture. Career Path: Motivational Speaker Team Leader or Manager HR Specialist Coaching and Mentoring Roles Workplace Wellness Coordinator

Motivation Skills
Delivered OnlineFlexible Dates
£7.99

Turning conflict into collaboration

By Underscore Group

Understand how to effectively manage conflict and learn that conflict can be healthy and need not damage relationships. Course overview Duration: 1 day (6.5 hours) Conflict and differences of opinion are inevitable in the today’s fast moving, complex business world, some would argue they are even necessary. This highly interactive and practical course addresses the many aspects of effectively managing conflict and will help you ensure that conflict can be healthy and need not damage the relationship. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and conflict handling models and techniques. The course is aimed at anyone who interacts with others on a regular basis. Objectives  By the end of the course you will be able to: Utilise influencing skills to pre-empt and defuse conflict Resolve conflict by choosing the right approach Recognise the impact of non-verbal communication in managing conflict Use language skills necessary to get you message across in the ‘right’ way Present your case in a reasonable and responsible manner Identify behaviours that can help or hinder interactions with others Apply different techniques for managing conflict positively and for dealing with aggression Content Developing Influence Networking Sources of influence Influencing techniques Effective Behaviour Choosing the right approach Techniques to pre-empt or defuse conflict Behavioural styles and their impact on working relationships Triggers to aggressive behaviour Managing conflict flash points Dealing with different behaviour types Developing Skills Communication skills in conflict situations Using the right language Verbal and non verbal communications Managing our body language Your conflict management style analysis Thomas Killman Conflict Handling Instrument Working in groups Practical exercises and case studies The language of mediation Transactional Analysis Practical Practical exercises Case studies Personal action planning

Turning conflict into collaboration
Delivered in Horsham or OnlineFlexible Dates
Price on Enquiry

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