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In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans

Believe To Achieve Information coming soon - watch this space! Workshop outline: Details coming soon - watch this space! 2-hour workshop packages At Mindmaps Wellbeing, we know that every business is unique, and no team is the same. That’s why we’ve developed our range of short, specialist wellbeing and mental health themed workshops—a fully flexible approach to workplace training. With our selection of engaging and impactful 2-hour workshops, you can build a programme that truly meets your organisation’s needs. Whether you’re looking to manage stress, challenge stigma, or avoid burnout, you choose the sessions that suit your team best. Our training courses and workshop collection Book multiple workshops on the same day to save Why Mindmaps Wellbeing? Mindmaps Wellbeing is the trusted training provider for businesses looking to enhance workplace mental health and employee wellbeing. Our training is designed and delivered by registered Mental Health Nurses, ensuring credibility, expertise, and real-world application. Focus on culture change – Our training goes beyond theory transfer, aiming to embed lasting behavioural shifts that foster a positive, mentally healthy workplace Flexible delivery options – We offer in-person, online, and hybrid training solutions to fit your organisation’s needs Proven impact and measurable results – Our training leads to improved employee engagement, productivity, and retention Engaging and actionable – All our courses include interactive activities, case studies, and real-world applications for immediate impact Contact us for more information.

Fight or Flight Information coming soon: watch this space! Workshop outline: Details coming soon: watch this space! 2-hour workshop packages At Mindmaps Wellbeing, we know that every business is unique, and no team is the same. That’s why we’ve developed our range of short, specialist wellbeing and mental health themed workshops—a fully flexible approach to workplace training. With our selection of engaging and impactful 2-hour workshops, you can build a programme that truly meets your organisation’s needs. Whether you’re looking to manage stress, challenge stigma, or avoid burnout, you choose the sessions that suit your team best. Our training courses and workshop collection Book multiple workshops on the same day to save Why Mindmaps Wellbeing? Mindmaps Wellbeing is the trusted training provider for businesses looking to enhance workplace mental health and employee wellbeing. Our training is designed and delivered by registered Mental Health Nurses, ensuring credibility, expertise, and real-world application. Focus on culture change – Our training goes beyond theory transfer, aiming to embed lasting behavioural shifts that foster a positive, mentally healthy workplace Flexible delivery options – We offer in-person, online, and hybrid training solutions to fit your organisation’s needs Proven impact and measurable results – Our training leads to improved employee engagement, productivity, and retention Engaging and actionable – All our courses include interactive activities, case studies, and real-world applications for immediate impact Contact us for more information.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for: IT Professionals in the BC/DR or system administration domain, business continuity and disaster recovery consultants, individuals wanting to establish themselves in the field of IT business, continuity and disaster recovery, IT risk managers and consultants, and CISOs and IT directors. Before taking this course, some experience in the IT BC/DR domain is recommended. More info can be found here: https://www.eccouncil.org/wp-content/uploads/2017/05/edrpv3-brochure.pdf Overview EC-Council Disaster Recovery Professional (EDRP) is a comprehensive professional course that teaches students how to develop enterprise-wide business continuity and disaster recovery plans. EDRP provides the professionals with a strong understanding of business continuity and disaster recovery principles, including conducting business impact analysis, assessing of risks, developing policies and procedures, and implementing a plan. EDRP teaches professionals how to secure data by putting policies and procedures in place, and how to recover and restore their organization's critical data in the aftermath of a disaster. EDRP provides the professionals with a strong understanding of business continuity and disaster recovery principles, including conducting business impact analysis, assessing of risks, developing policies and procedures, and implementing a plan. It also teaches professionals how to secure data by putting policies and procedures in place, and how to recover and restore their organization?s critical data in the aftermath of a disaster. The program is designed to provide much needed step-by-step guidance to attendees and then tests their knowledge through case studies. EDRPv3 addresses gaps in other BC/DR programs by providing helpful templates that are applied to BC/DR efforts in an enterprise. Course Outline Introduction to Disaster Recovery and Business Continuity Business Continuity Management (BCM) Risk Assessment Business Impact Analysis (BIA) Business Continuity Planning (BCP) Disaster Recovery Planning Process Data Backup Strategies Data Recovery Strategies Virtualization-Based Disaster Recovery System Recovery Centralized and Decentralized System Recovery BCP Testing, Maintenance, and Training Additional course details: Nexus Humans EC-Council Disaster Recovery Professional (EDRP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the EC-Council Disaster Recovery Professional (EDRP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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In today's modern world, where sustainability and self-sufficiency are increasingly valued, a Diploma in Soap Making Business is not just a skill, but a gateway to a thriving career. With modules covering everything from understanding soap ingredients to marketing strategies, this course equips individuals with the knowledge to create artisanal soaps tailored to various needs and preferences. The importance of such a course lies in its ability to empower individuals to craft their own chemical-free products, contributing to a healthier environment and lifestyle. Learning the art of soap making opens doors to job opportunities, especially in the UK's burgeoning handmade soap market, where skilled artisans are in high demand. Graduates can expect competitive salaries, with earnings averaging around £25,000 annually. As the demand for natural, handmade products continues to rise, the soap making sector is witnessing a significant increase, with a growth rate of approximately 8% per year. Hence, acquiring expertise in soap making not only enriches one's personal and professional life but also aligns with the growing consumer preference for sustainable, eco-friendly products. Key Features: CPD Certified Soap Making Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Soap Making Module 02: Types of Soaps Module 03: Soap Making Ingredients Module 04: Equipment for Soap Making Module 05: Different Ways to Make a Soap Part-1 Module 06: Different Ways to Make a Sopa Part-2 Module 07: Understanding Oil Choices Module 08: Playing with Colours Module 09: Make Your Own Soap Bars Part-1 Module 10: Make Your Own Soap Bars Part-2 Module 11: Special Soap Recipes Module 12: Soaps for Other Purposes Module 13: Tips, Tricks and Precautions Module 14: Troubleshooting Module 15: Frequently Faced Confusions Module 16: Open for Business Module 17: Selling Your Beautiful Handmade Soaps Learning Outcomes: Identify soap making ingredients for various types of soap. Utilize different methods to create unique soap bars effectively. Understand the importance of oil choices in soap making. Demonstrate proficiency in adding colours to handmade soaps. Develop special soap recipes for specific purposes. Apply troubleshooting techniques to address common soap making issues. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Soap Making Business course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Soap Making Business. Moreover, this course is ideal for: Individuals passionate about crafting handmade skincare products. Entrepreneurs seeking to start a soap making business. Artisans interested in expanding their product range. Beginners eager to learn the art of soap making. Anyone desiring to create natural, chemical-free soaps at home. Requirements There are no requirements needed to enrol into this Soap Making Business course. We welcome individuals from all backgrounds and levels of experience to enrol into this Soap Making Business course. Career path After finishing this Soap Making Business course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Soap Making Business are: Soap Maker - £18K to 25K/year. Skincare Product Developer - £20K to 35K/year. Online Soap Retailer - £22K to 40K/year. Soap Making Workshop Instructor - £20K to 30K/year. Soap Business Consultant - £25K to 45K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Duration 5 Days 30 CPD hours This course is intended for Linux Professional Institute Certification (LPIC-2) 202 training is suitable for individuals with roles of: System administrator Network administrator Technician DevOps Overview Upon successful completion of this course, students will be able to: configure BIND to function as an authoritative and as a recursive, caching-only DNS server install and configure a web server install and configure a proxy server, including access policies, authentication and resource usage set up a Samba server for various clients configure a DHCP server configure PAM to support authentication using various available methods perform queries and updates to an LDAP server configure a basic OpenLDAP server including knowledge of LDIF format and essential access controls manage an e-mail server, including the configuration of e-mail aliases, e-mail quotas and virtual e-mail domains configure an FTP server for anonymous downloads and uploads receive security alerts from various sources, install, configure and run intrusion detection systems and apply security patches and bugfixes configure a VPN (Virtual Private Network) and create secure point-to-point or site-to-site connections. This course prepares students to take the 202 exam of the LPI level 2 certification. To gain LPIC-2 certification, an individual should have an active LPIC-1 certification. Domain Name Server Basic DNS server configuration Create and maintain DNS zones Securing a DNS server HTTP Services Basic Apache configuration Apache configuration for HTTPS Implementing Squid as a caching proxy Implementing Nginx as a web server and a reverse proxy File Sharing Samba Server Configuration NFS Server Configuration Network Client Management DHCP configuration PAM authentication LDAP client usage Configuring an OpenLDAP server E-Mail Services Using e-mail servers Managing E-Mail Delivery Managing Mailbox Access System Security Configuring a router Managing FTP servers Secure shell (SSH) Security tasks OpenVPN Additional course details: Nexus Humans Linux Professional Institute Certification (LPIC-2) 202 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Linux Professional Institute Certification (LPIC-2) 202 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for students looking to establish a foundational understanding of Microsoft Access for Office 365, including the skills necessary to create a new database, construct data tables, design forms and reports, and create queries. Overview In this course, you will create and manage an Access database. You will: Navigate within the Access application environment, create a simple database, and customize Access configuration options. Organize and manage data stored within Access tables. Use queries to join, sort, and filter data from different tables. Use forms to make it easier to view, access, and input data. Create and format custom reports. In this introductory course, you will discover the capabilities of Microsoft© Access©, a relational database application that can help you and your organization manage your complex data. Working with an Access Database Topic A: Launch Access and Open a Database Topic B: Use Tables to Store Data Topic C: Use Queries to Combine, Find, Filter, and Sort Data Topic D: Use Forms to View, Add, and Update Data Topic E: Use Reports to Present Data Topic F: Get Help and Configure Options in Microsoft Access Creating Tables Topic A: Plan an Access Database Topic B: Start a New Access Database Topic C: Create a New Table Topic D: Establish Table Relationships Creating Queries Topic A: Create Basic Queries Topic B: Add Calculated Columns in a Query Topic C: Sort and Filter Data in a Query Creating Forms Topic A: Start a New Form Topic B: Enhance a Form Creating Reports Topic A: Start a New Report Topic B: Enhance Report Layout Promoting Quality Data Input Topic A: Restrict Data Input through Field Validation Topic B: Restrict Data Input through Forms and Record Validation Improving Efficiency and Data Integrity Topic A: Data Normalization Topic B: Associate Unrelated Tables Topic C: Enforce Referential Integrity Additional course details: Nexus Humans Microsoft Access for Office 365 (Desktop or Online) - Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Access for Office 365 (Desktop or Online) - Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The target audience for the DevOps Engineering Foundation course are individuals involved in engineering and technical practices such as: DevOps Practice owners and process designers Developers, QA engineers and Managers who are interested in understanding how DevOps works. Employees and managers responsible for engineering or improving processes. Consultants guiding their clients through process improvement and DevOps initiatives. Anyone responsible for: Managing process-related requirements Ensuring the efficiency and effectiveness of processes Maximizing the value of processes Overview The learning objectives for DevOps Engineering Foundation include an understanding of: How to engineer DevOps solutions DevOps Technologies Applications Architectures Continuous Integration Continuous Testing Ephemeral Elastic Infrastructures Continuous Delivery and Deployment Metrics, Monitoring, Observability and Governance DevOps Humans Future Trends This course explains the many aspects of DevOps engineering that leaders and practitioners can execute upon. While DevOps Foundation provides an overview of DevOps, this course will provide a closer look at the implementation process from an engineering perspective. It is an in depth view of the major aspects of engineering DevOps. An engineering approach is critical to DevOps journeys. This course provides the foundations of knowledge, principles and practices from a technical perspective needed to engineer a successful DevOps solution. DevOps Engineering Introduction DevOps Foundations Principles and Practices Related Frameworks Performance and Benefits DevOps Technology Source and Artifacts Control CI/CD pipelines Tools and Toolchains Application Release Automation Value Stream Management Applications Architectures and Continuous Integration Application Architectures Containers Continuous integration Continuous Testing CT Tenets Test creation & TDD Test acceleration Test results Test management Test environment management Ephemeral Elastic Infrastructures Virtual and Cloud Configuration management Infra-as-code Containers Orchestration GitOps Continuous Delivery and Deployment Continuous Delivery and Deployment Release Automation Deployment Strategies Metrics, Monitoring, Observability, Governance DevOps Metrics Monitoring Observability Governance DevOps Engineering Humans Culture Team Topologies Continuous Learning Future DevOps Trends Additional course details: Nexus Humans DevOps Engineering Foundation (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DevOps Engineering Foundation (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours Overview Our engaging instructors and mentors are highly-experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working within in a hands-on learning environment, guided by our expert team, attendees will explore: New Features Overview Multitenant New Features Security Features Cloud Services Networking Globalization Big Data Support Database Installation and Configuration Database Tuning Backup and Recovery Oracle 19c New Features is a hands-on course that explores the newest features such as Big Data Enhancements, Security, Multitenant features, Oracle Cloud Services, Networking, and much more. Oracle is one of the leading databases in industry today. Learn what their latest flagship product has to offer from industry experts. Oracle 19c New Features Overview Introduction to Oracle 19c New Features Oracle 19c Multitenant New Features Refreshable PDB Switchover PDB Integration with Data Guard PDB Snapshot Carousel CDB Fleet Management Oracle 19c Security Features Profile Lockdown Create a User Defined Master Encryption Key Encrypted Passwords in Database Links and Data Pump Create Keystores for Pluggable Databases Datapump and Unified Auditing Schema Only Accounts Oracle 19c Cloud Services Oracle IaaS Oracle Saas Oracle PaaS Oracle 19c Networking Database Connection Manager Database Proxy Support Tenant Isolation Oracle 19c Globalization New globalization for Bind Variables New Database Local Support Additional Unicode Support Big Data Support New Analytic Support Data Mining Data Warehouse Additional Parallel Processing Support Inline External Tables Database Installation and Configuration Zero Downtime Upgrades Dry Run Command implementation New location for Password File Improved Bulk Operations Database Tuning SQL Tuning Advisor and Exadata New SQL Tuning Set API Concurrent SQL and Sql Performance Analyzer Database In Memory Features In Memory Support for External Tables In Memory Features for Analytics Oracle 19c Backup and Recovery Active Pluggable Cloning Pluggable and non Pluggable Database Migration Additional course details: Nexus Humans Oracle 19c New Features (TTOR20019) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle 19c New Features (TTOR20019) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.