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The Understand Customers’ Needs and Online Behaviours course helps you connect with customers in a better way. You will learn how people think, act, and respond when they interact with businesses, especially online. The course covers communication skills, body language, and telephone manners, so you can give customers the best service. Whether you're selling something, helping someone, or just want to improve your customer skills, this course makes it easy. Course Curriculum ✓ Module 01: Basic Communication Skills ✓ Module 02: Advance Communication (I) ✓ Module 03: Advance Communication (II) ✓ Module 04: Telephone Etiquette ✓ Module 05: Body Language and Effective Communication Learning Outcomes Understand the basics of clear and polite communication. Learn advanced communication skills for real situations. Improve your listening and response techniques. Build strong customer relationships. Use telephone etiquette to make good impressions. Understand how to read and use body language. Respond better to online and in-person customer needs. Know what influences customer actions online. Handle different customer types with confidence. Communicate clearly and calmly under pressure. Who is this course for? This course is perfect for anyone who works with customers or wants to improve their communication. It’s great for people in sales, customer service, support, hospitality, or anyone who deals with clients online or by phone. If you want to understand people better and respond the right way, this course is for you. Eligibility Requirements You don’t need any past training to take this course. If you are willing to learn and improve how you talk and listen, you’re ready to begin. Career Path After finishing this course, you can work in many customer-focused roles. These include customer service advisor, support representative, sales assistant, call centre worker, or hospitality staff. You can also use these skills in marketing, retail, or any job that needs strong communication. (Learn more about this online course)
The Negative Thought Pattern Interrupt does exactly what it says Course curriculum Welcome to the course! Welcome from Simon Lee Maryan, Course Creator What is the Somato-Limbic Metacognitive Process (SLM Process)? CPD Accreditation About the Course Creator How to Navigate this course What Are Your Initial Outcomes SLM Process Course Learning Outcomes Individual Change Readiness Assessment 2 Part 1 - Theory Part 1 - Introduction Video 3 Bonus Module 1: Psychological and Physiological Effects of Stress Lesson BM1.1: Stress and Work Lesson BM1.2: Types of Stress and Causes Lesson BM1.3: Physical Effects of Stress - Musculoskeletal Lesson BM1.4: Physical Effects of Stress - Respiratory Lesson BM 1.5: Physical Effects of Stress - Cardiovascular Lesson BM 1.6: Physical Effects of Stress - Endocrine Lesson BM 1.7: Physical Effects of Stress - Gastrointestinal Lesson BM 1.8: Physical Effects of Stress - Nervous Lesson BM1.9 - Psychological Effects of Stress 4 Bonus Module 2: Psychological and Physiological Effects of Fatigue Lesson BM2.1: Definition of Fatigue Lesson BM2.2: Types of fatigue and Causes Lesson BM2.3: Psychological Effects of Fatigue Lesson BM2.4: Methods to Manage Stress and Fatigue 5 Module 1: Foundation Theory Lesson 1.1: The Principles for Success Lesson 1.2: Creating Outcomes with Positive Effect Lesson 1.3: Setting a Coaching Intervention Up For Success Lesson 1.4: Cause and Effect Lesson 1.5: The Mind-Body Connection Lesson 1.6: Neurological Connections Lesson 1.7: The Presuppositions for Life Module 1 Assessment 6 Module 2: Communication Principles and Skills Module 2: Introduction Video Lesson 2.1: A Communication Model Lesson 2.2: Observing Body Language and Non-Verbal Communication Lesson 2.2.1: Behavioural Profiling Aide Memoire Lesson 2.2.2: Basic Behavioural Profiling Exercises Lesson 2.3: Rapport - What is it, how do we build and maintain it? Lesson 2.4: Our Senses and Language Lesson 2.4.1: Exercise - Sensory Preference Lesson 2.4.1 - Exercise Worksheet Lesson 2.5: Predicate Language Module 2 Assessment 7 Module 3: Eye Movement Patterns Module 3 Introduction Video Lesson 3.1: Eye Movement Pattern Cues Lesson 3.2: How to Elicit Eye Patterns Lesson 3.3: Eye Tracking Exercise Lesson 3.3.1 Eye Tracking Exercise Sheet - PDF Lesson 3.4: Synesthesia Module 3 Assessment 8 Module 4: Submodalities Module 4 Introduction Video Lesson 4.1: Modalities and Submodalities Lesson 4.2: Possible uses for Changing Submodalities and How to Elicit Them Lesson 4.3: Using Submodalities for Change Lesson 4.3.1: Exercise - Submodality Change Video: How to use the Submodality Checklist Lesson 4.3.2: Submodality Checklist PDF Module 4 Assessment 9 Module 5: The Limbic System, Memory and Brain Activity Module 5: Introduction Video Lesson 5.1: How the Limbic System Affects Memory Lesson 5.1.1: Memory Graphics - Downloads Lesson 5.2: Perceptual Blindness and Conscious Overload Lesson 5.3: Brain Activity and Brain Waves Lesson 5.4: Circadian Rhythm Lesson 5.4.1: Exercise Worksheet - Sleep Diary Lesson 5.5:Ultradian Rhythm Module 5 Assessment 10 Module 6: Influences on Your State of Mind, Emotions, Beliefs and Decisions Module 6: Introduction Video Lesson 6.1: Influences on Your State of Mind Lesson 6.2: Emotional Response vs Decisions Lesson 6.3: Beliefs Lesson 6.4: Identifying Limiting Beliefs Lesson 6.4.1: Exercise Worksheet - Identify Your Limiting Beliefs Lesson 6.5: Limiting Beliefs - Framing Principle, Frame of Reference Lesson 6.5.1: Reframing, Schemas, Meaning Lesson 6.5.2 - Exercise Worksheet - Identify Your Frames of Reference, Schemas and Meaning Lesson 6.6: Values Lesson 6.6.1: Values Exercise Video Explanation Lesson 6.6.1 - Values Exercise WorkSheet Lesson 6.6.2: Beliefs Behind Your Values Video Explanation Lesson 6.6.2 - Exercise Worksheet 2 - Beliefs Behind Your Values Module 6 Assessment 11 Module 7:The Logical Levels Model for Personal Change Module 7: Introduction Video Lesson 7.1: An Introduction to the Logical Levels Model Lesson 7.2: Logical Levels - Environment Lesson 7.3: The logical Levels - Behaviour Lesson 7.4: The Logical Levels - Capability Lesson 7.5: The Logical Levels Model - Beliefs and Values Lesson 7.6: The Logical Levels Model - Identity Lesson 7.7: The Logical Levels Model - Purpose Video Explanation of Personal Exploration Exercise Lesson 7.8: Personal Exploration Exercise - PDF Module 7 Assessment 12 Module 8: Behavioural Change Module 8: Introduction Video Lesson 8.1: The Behavioural Change Learning Cycle Behavioural Change Learning Cycle - Video Explanation Behavioural Change Learning Cycle PDF Lesson 8.2: The Intentional Change Model Lesson 8.2.1: Reflective Exercise - Who Helped Me and Who Tried Lesson 8.3: The Intentional Change Model Cont. Module 8 Assessment 13 Part 2 - Techniques Part 2 - Techniques Introduction 14 Module 9: Negative Thought Pattern Interrupt Lesson 9.1: Negative Thought Pattern Interrupt - What Is It? Lesson 9.2: NTPI - The Process Overview Lesson 9.3: NTPI - The Process in Detail Lesson 9.4: NTPI - Live Video Demo with Client Lesson 9.5: NTPI Assignment 15 Module 10: The Whole Brain State Lesson 10.1: The Whole Brain State (WBS) - Description Lesson 10.2: WBS - The Process Lesson 10.3: The Whole Brain State - Live Video Demo with Client Lesson 10.4: Whole Brain State Assignment 16 Module 11: Anchoring Lesson 11.1: Brief History of Anchoring Lesson 11.2: Uses of Anchoring Lesson 11.3: 5 Keys to Anchoring - ITURN Lesson 11.4: The Anchoring Process Lesson 11.4.1: Icarus Anchoring Process - PDF Download Lesson 11.5: Anchoring - Live Video Demo with Client Lesson 11.6: Anchoring Assignment Lesson 11.7: How to Bring all Three Techniques Together 17 Bonus Module 3: Personal Needs Lesson B3.1: How are Your Personal Needs Being Fulfilled? Lesson B3.2 - Exercise Worksheet - Hierarchy of Needs 18 Module 12: Purpose Lesson 12.1: Purpose Lesson 12.2: Your Purpose Statement - Exercise Worksheet 19 Module 13: Case Studies Assignment Lesson 13.1 - Case Study Assignment Sample Case Studies and Informed Consent Form 20 Next steps Congratulations, you're Almost Done!! Here's What's Next Before you go...Please leave us your thoughts on your experience of this course.
***24 Hour Limited Time Flash Sale*** Emergency Medicine - CPD Certified Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Emergency Medicine - CPD Certified Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Emergency Medicine - CPD Certified bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. 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***24 Hour Limited Time Flash Sale*** Radiography - CPD Certified Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Radiography - CPD Certified Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Radiography - CPD Certified bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Radiography - CPD Certified Online Training, you'll receive 25 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Radiography - CPD Certified Career Bundle: Course 01: Radiography Course 02: Dental Radiography Course 03: Laboratory Technician Diploma Course 04: Level 3 Diploma in Anatomy and Physiology of Human Body Course 05: Medical Terminology Training Course 06: Medical Transcription Course 07: Medical Law Course 08: Basic Biology Course 09: GDPR in Healthcare Course 10: Biomedical Science Course 11: Genetics Course 12: Microbiology Lab Technician Course 13: Concussion and Brain Injury Awareness Course 14: Physiotherapy Assistant Course 15: Pain Management Course 16: Wound Care and Tissue Viability Course 17: Urology Course 18: Neurology Course 19: Neuroplasticity: How To Rewire Your Brain Course 20: Dermatology Course 21: Public Health Course 22: Personal Hygiene Course 23: Consent in Healthcare Course 24: Emergency First Aid and Incident Management at Work Course 25: Workplace Health and Safety Diploma With Level 7 in Strategic Learning & Development, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Radiography - CPD Certified today and take the first step towards achieving your goals and dreams. Why buy this Level 7 in Strategic Learning & Development? Free CPD Accredited Certificate upon completion of Level 7 in Strategic Learning & Development Get a free student ID card with Level 7 in Strategic Learning & Development Lifetime access to the Radiography - CPD Certified course materials Get instant access to this Radiography - CPD Certified course Learn Radiography - CPD Certified from anywhere in the world 24/7 tutor support with the Radiography - CPD Certified course. Start your learning journey straightaway with our Radiography - CPD Certified Training! Radiography - CPD Certified premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Radiography - CPD Certified is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Radiography - CPD Certified course. After passing the Radiography - CPD Certified exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Who is this course for? This Radiography - CPD Certified course is ideal for: Students seeking mastery in Level 7 in Strategic Learning & Development Professionals seeking to enhance Radiography - CPD Certified skills Individuals looking for a Level 7 in Strategic Learning & Development-related career. Anyone passionate about Level 7 in Strategic Learning & Development Requirements This Radiography - CPD Certified doesn't require prior experience and is suitable for diverse learners. Career path This Radiography - CPD Certified bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate
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