1614 Courses in Cardiff delivered Online

Looking to delve into the structured world of Cognitive Behavioural Therapy (CBT) from the comfort of your own environment? This CBT Practitioner Training Course offers a streamlined learning journey into the thought-feeling-behaviour cycle, equipping learners with a clear understanding of how CBT models can be applied to support mental well-being. With modules designed to build a strong theoretical grasp of CBT frameworks, this course provides insights into cognitive restructuring, behavioural techniques, and therapeutic communication—ideal for those keen to explore CBT through a structured and academic approach. Whether you're aiming to support others or seeking to understand your own behavioural patterns better, this course guides you through core principles, classic intervention strategies, and case-based scenarios—all in a learner-friendly format. Delivered entirely online, it ensures you can study at your pace, without pressure, yet with all the depth CBT demands. You’ll be learning concepts that have helped countless individuals make meaningful changes in their thought processes—an essential foundation for anyone interested in psychological support, coaching, or developing their understanding of therapeutic methods. Learning outcomes: Understand the core principles of Cognitive Behavioral Therapy (CBT) Learn to apply CBT techniques to a variety of mental health challenges, including anxiety, depression, and PTSD Develop skills in behavioural activation, thought challenging, and exposure therapy Enhance communication skills and build rapport with clients Understand ethical considerations in CBT practice Our CBT Practitioner course is designed to provide you with the skills and knowledge needed to become a confident and effective Cognitive Behavioral Therapy (CBT) practitioner. Through this course, you'll learn about the core principles of CBT and how to apply them to a variety of mental health challenges. Our expert instructors will guide you through a range of techniques, including behavioural activation, thought challenging, and exposure therapy, to help clients overcome their challenges and improve their overall well-being. By the end of this course, you'll have developed the skills and knowledge needed to make a meaningful difference in people's lives. CBT Practitioner Course Curriculum Lesson 1.1: Definition of Concept Lesson 1.2: 4 Factor model Lesson 1.3: Client strength+weakness Lesson 1.4: Developing Goals Lesson 1.5: structuring CBT session Lesson 2.1: Identifying triggers Lesson 2.2: Identifying feelings Lesson 2.3: Identifying physical reactions Lesson 2.4: Identifying thought part 1 Lesson 3.1: Cognitive restructuring part 1 Lesson 3.2: Cognitive restructuring part 2 Lesson 3.3: Problem solving part 1 Lesson 3.4: Problem Solving Part 2 Lesson 3.5: Behavioural Activation Part 1 Lesson 3.6: Behavioural activation part 2 Lesson 3.7: Exposure therapy part 1 Lesson 3.8: Exposure therapy part 2 How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who want to become CBT practitioners Mental health professionals who want to expand their knowledge and skills in CBT Friends and family members of individuals who struggle with mental health challenges Anyone who wants to learn more about CBT and its application to mental health Individuals who want to enhance their communication skills and build rapport with clients Career path CBT Practitioner Mental Health Counselor Psychotherapist Clinical Psychologist The salary range for these roles in the UK ranges from £25,000 to £60,000 per year. Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Ready to explore the techniques behind one of the most effective psychological approaches today? Our CBT Practitioner Training Course takes you deep into the structure of Cognitive Behavioural Therapy – showing how thoughts, feelings and behaviours interact and how to support positive change using proven methods. Whether you're interested in personal development or looking to build a solid foundation in CBT theory, this course brings clarity to the principles that shape modern therapeutic conversations. You’ll discover how distorted thinking patterns affect daily life, learn how to apply CBT strategies across a range of emotional challenges, and gain the knowledge to understand what drives behaviour. Designed for flexible learning, this course suits aspiring coaches, mental health advocates, or anyone drawn to structured psychological insight. With easy-to-follow lessons and downloadable content, you’ll enjoy the learning journey without leaving your desk. No fluff, just focused training—delivered in a way that keeps you thinking. Learning outcomes: Understand the core principles of Cognitive Behavioral Therapy (CBT) Learn to apply CBT techniques to a variety of mental health challenges, including anxiety, depression, and PTSD Develop skills in behavioural activation, thought challenging, and exposure therapy Enhance communication skills and build rapport with clients Understand ethical considerations in CBT practice Our CBT Practitioner course is designed to provide you with the skills and knowledge needed to become a confident and effective Cognitive Behavioral Therapy (CBT) practitioner. Through this course, you'll learn about the core principles of CBT and how to apply them to a variety of mental health challenges. Our expert instructors will guide you through a range of techniques, including behavioural activation, thought challenging, and exposure therapy, to help clients overcome their challenges and improve their overall well-being. By the end of this course, you'll have developed the skills and knowledge needed to make a meaningful difference in people's lives. ⊱⊱ CBT Practitioner Course Curriculum Lesson 1.1: Definition of Concept Lesson 1.2: 4 Factor model Lesson 1.3: Client strength+weakness Lesson 1.4: Developing Goals Lesson 1.5: structuring CBT session Lesson 2.1: Identifying triggers Lesson 2.2: Identifying feelings Lesson 2.3: Identifying physical reactions Lesson 2.4: Identifying thought part 1 Lesson 3.1: Cognitive restructuring part 1 Lesson 3.2: Cognitive restructuring part 2 Lesson 3.3: Problem solving part 1 Lesson 3.4: Problem Solving Part 2 Lesson 3.5: Behavioural Activation Part 1 Lesson 3.6: Behavioural activation part 2 Lesson 3.7: Exposure therapy part 1 Lesson 3.8: Exposure therapy part 2 How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who want to become CBT practitioners Mental health professionals who want to expand their knowledge and skills in CBT Friends and family members of individuals who struggle with mental health challenges Anyone who wants to learn more about CBT and its application to mental health Individuals who want to enhance their communication skills and build rapport with clients Career path CBT Practitioner Mental Health Counselor Psychotherapist Clinical Psychologist The salary range for these roles in the UK ranges from £25,000 to £60,000 per year. Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Overview Learn about Speech & Language Therapy from industry experts and boost your professional skill. This Speech & Language Therapy course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of Speech & Language Therapy. You'll also gain the skills of Speech & Language Therapy to excel in your job and tips to master professional skills in no time.  You'll be connected with the community of Speech & Language Therapy professionals and gain first-hand experience of Speech & Language Therapy problem-solving. The Speech & Language Therapy  is self-paced. You can complete your course and attend the examination in your suitable schedule. After completing the Speech & Language Therapy, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job.  This Speech & Language Therapy will provide you with the latest information and updates of Speech & Language Therapy. It will keep you one step ahead of others and increase your chances of growth. Please note that completing this online program does not qualify you to work as a licensed Speech and language therapists. Please contact with the HCPC if you are looking for a course that meets the guideline of HCPC. Why buy this Speech & Language Therapy? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Speech & Language Therapy you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Speech & Language Therapy does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Speech & Language Therapy was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Speech & Language Therapy is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: An Overview of Speech Therapy An Overview of Speech Therapy 00:13:00 Module 02: The Science of Speech The Science of Speech 00:20:00 Module 03: The Anatomy of Speech The Anatomy of Speech 01:00:00 Module 04: Characteristic of Speech: Linguistic Discipline Characteristic of Speech: Linguistic Discipline 00:27:00 Module 05: Literacy and Language Development Literacy and Language Development 00:22:00 Module 06: Child Speech & Language Disorders Child Speech & Language Disorders 00:32:00 Module 07: Adult Speech & Language Disorders Adult Speech & Language Disorders 00:29:00 Module 08: How to Help a Child with SL Difficulties Module 08: How to Help a Child with SL Difficulties 00:25:00 Mock Exam Mock Exam - Speech and Language Therapy 00:20:00 Final Exam Final Exam - Speech and Language Therapy 00:20:00

In today's fast-paced and competitive job market, the significance of a Level 3 Career Coaching Course cannot be overstated. This course provides indispensable knowledge and skills essential for navigating the complexities of career development in the modern world. With modules covering topics like UK Employment Law, Coaching and Mentoring, Personal Development, and Effective Communication, participants gain a comprehensive understanding of career coaching principles. By mastering fundamental coaching qualities and learning to motivate clients, individuals are better equipped to guide others towards their professional goals. The benefits are manifold; not only does it enhance one's own career prospects, but it also opens up opportunities to assist others in achieving success. In the UK, where demand for career guidance is on the rise, certified career coaches can expect lucrative job prospects with an average salary of £35,000. Enrolling in this course offers a gateway to a fulfilling career path while providing the advantage of helping others navigate their professional journeys. Don't miss out on the chance to enroll in this Career Coaching Course to gain invaluable knowledge and skills in this thriving sector. Key Features: CPD Certified Career Coaching Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: The Career Seeker Module 02: Introduction to Coaching and Mentoring Module 03: Essential UK Employment Law Module 04: An Overview of Career Coaching Module 05: Aspects of Coaching and Mentoring Module 06: The Coach or Client Relationship Module 07: Introduction to Personal Development Coach Module 08: Development of Personality Module 09: Effective Communication Skills Module 10: Motivating Your Clients Module 11: Fundamental Qualities of a Coach Module 12: Setting Up as a Coach Learning Outcomes: Identify career opportunities and paths for the career seeker. Apply principles of coaching and mentoring in career development contexts. Demonstrate knowledge of essential UK employment laws relevant to coaching. Analyze and apply key concepts in career coaching methodologies. Utilize effective communication techniques in coaching and mentoring relationships. Develop strategies to motivate clients towards their career goals effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 3 Career Coaching course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Level 3 Career Coaching. Moreover, this course is ideal for: Individuals interested in coaching and mentoring for career development. Professionals seeking to enhance their communication and coaching skills. Those aiming to understand UK employment laws in career coaching. Individuals pursuing personal development and coaching career pathways. Career changers looking to set up as professional career coaches. Requirements There are no requirements needed to enrol into this Level 3 Career Coaching course. We welcome individuals from all backgrounds and levels of experience to enrol into this Level 3 Career Coaching course. Career path After finishing this Level 3 Career Coaching course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Level 3 Career Coaching are: Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Understanding the Psychology of Anxiety and Stress course delves into the intricate dynamics of psychological factors influencing modern-day stressors. In today's fast-paced world, where pressures abound, comprehending the nuances of Psychology, Anxiety, and Stress is imperative for maintaining mental well-being. This course provides invaluable insights into identifying stress triggers, implementing effective coping mechanisms, and fostering resilience. Acquiring such skills not only enhances personal life satisfaction but also bolsters professional performance. In the UK job market, where mental health awareness is on the rise, proficiency in anxiety and stress management is increasingly sought after. Individuals equipped with these competencies can secure diverse opportunities across sectors with competitive salaries, reflecting the heightened demand for mental health professionals. As the need for mental health support continues to surge, the sector is witnessing a steady growth, with job openings projected to increase by significant percentages in the coming years. Key Features: CPD Certified Psychology of Anxiety and Stress course Free Certificate Developed by Specialist Lifetime Access Course Curriculum of This Psychology of Anxiety and Stress course Module 01: Defining Stress Module 02: Risk Factors for Stress Module 03: Stress Management Strategies Module 04: Nutrition and Stress Module 05: The Role of Fitness and Exercise in Stress Management Module 06: Anxiety and Anxiety Disorders Module 07: Causes of Anxiety Disorders Module 08: Coping with Anxiety Module 09: Treatments for Anxiety Disorders Learning Outcomes: Understand stress definition, identifying its impact on mental well-being. Analyze risk factors influencing stress and implement preventive measures effectively. Explore practical stress management strategies for daily life application and resilience. Investigate the intricate link between nutrition choices and their effects on stress. Comprehend the pivotal role of fitness and exercise in stress alleviation. Gain insights into anxiety disorders, coping mechanisms, and various treatment approaches. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Understanding the Psychology of Anxiety and Stress course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Understanding the Psychology of Anxiety and Stress. Moreover, this course is ideal for: Individuals seeking to comprehend and manage personal stress and anxiety. Healthcare professionals aiming to enhance mental health knowledge. Educators and counselors interested in stress and anxiety intervention. HR professionals fostering a stress-resilient workplace culture. Students pursuing psychology or related fields for foundational insights. Requirements There are no requirements needed to enrol into this Understanding the Psychology of Anxiety and Stress course. We welcome individuals from all backgrounds and levels of experience to enrol into this Understanding the Psychology of Anxiety and Stress course. Career path After finishing this Understanding the Psychology of Anxiety course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Psychology of Anxiety and Stress are: Mental Health Support Worker - £18K to 25K/year Clinical Psychologist - £35K to 50K/year Counsellor - £22K to 40K/year Psychiatric Nurse - £24K to 40K/year Health and Wellness Coach - £20K to 35K/yr Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Discover the fundamentals of effective pain management with our comprehensive course designed to equip you with essential knowledge and skills. Whether you're a healthcare professional, caregiver, or simply interested in understanding pain better, this course provides a structured approach to handling various types of pain. Key Features: CPD Certified Developed by Specialist Lifetime Access In the "Introduction to Pain Management" course, learners will gain a comprehensive understanding of how pain is managed and treated. They will explore various theories and types of pain, from acute to long-term conditions like cancer and neuropathic pain. The course covers the physiological and psychological aspects of pain, helping learners understand its impact on the body and mind. They will also learn practical skills for assessing pain and applying appropriate management techniques. Topics such as primary headaches, back and neck pain, and relaxation methods for pain relief are also included, providing learners with a well-rounded knowledge base to approach pain management effectively. Overall, the course equips learners with essential knowledge and skills to recognize, assess, and address different types of pain in clinical and everyday settings. Course Curriculum Module 01: Introducing Pain Management Module 02: Pain Theories Module 03: Physiology and Psychology of Acute Pain Module 04: Types of Pain Module 05: Assessment of Pain Module 06: Primary Headache Module 07: Back and Neck Pain Module 08: Cancer Pain Module 09: Neuropathic Pain and Its Management Module 10: Pain as a Long-Term Condition Module 11: Relaxation for Pain Management Learning Outcomes: Understand principles of pain management theories and their application. Identify physiological and psychological aspects of acute and chronic pain. Evaluate different types of pain and their clinical presentations. Assess pain using appropriate tools and techniques for effective management. Recognize common types of headache and their management strategies. Apply relaxation techniques to alleviate pain and improve patient comfort. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals needing foundational pain management knowledge. Medical students exploring pain management as a speciality. Nurses and nurse practitioners seeking to enhance pain assessment skills. Pharmacists aiming to improve pain medication management. Allied health professionals involved in chronic pain care teams. Career path Pain Management Nurse Pain Specialist Doctor Clinical Psychologist (Pain Management) Palliative Care Physician Pain Researcher Physiotherapist Specializing in Pain Management Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Discover the fundamentals of effective pain management with our comprehensive course designed to equip you with essential knowledge and skills. Whether you're a healthcare professional, caregiver, or simply interested in understanding pain better, this course provides a structured approach to handling various types of pain. Key Features: CPD Certified Developed by Specialist Lifetime Access In the "Introduction to Pain Management" course, learners will gain a comprehensive understanding of how pain is managed and treated. They will explore various theories and types of pain, from acute to long-term conditions like cancer and neuropathic pain. The course covers the physiological and psychological aspects of pain, helping learners understand its impact on the body and mind. They will also learn practical skills for assessing pain and applying appropriate management techniques. Topics such as primary headaches, back and neck pain, and relaxation methods for pain relief are also included, providing learners with a well-rounded knowledge base to approach pain management effectively. Overall, the course equips learners with essential knowledge and skills to recognize, assess, and address different types of pain in clinical and everyday settings. Course Curriculum Module 01: Introducing Pain Management Module 02: Pain Theories Module 03: Physiology and Psychology of Acute Pain Module 04: Types of Pain Module 05: Assessment of Pain Module 06: Primary Headache Module 07: Back and Neck Pain Module 08: Cancer Pain Module 09: Neuropathic Pain and Its Management Module 10: Pain as a Long-Term Condition Module 11: Relaxation for Pain Management Learning Outcomes: Understand principles of pain management theories and their application. Identify physiological and psychological aspects of acute and chronic pain. Evaluate different types of pain and their clinical presentations. Assess pain using appropriate tools and techniques for effective management. Recognize common types of headache and their management strategies. Apply relaxation techniques to alleviate pain and improve patient comfort. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals needing foundational pain management knowledge. Medical students exploring pain management as a speciality. Nurses and nurse practitioners seeking to enhance pain assessment skills. Pharmacists aiming to improve pain medication management. Allied health professionals involved in chronic pain care teams. Career path Pain Management Nurse Pain Specialist Doctor Clinical Psychologist (Pain Management) Palliative Care Physician Pain Researcher Physiotherapist Specializing in Pain Management Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Imagine embarking on a transformative journey through the Creative Healing: Art Therapy Techniques Unveiled course. In today's fast-paced world, Art Therapy has emerged as a powerful tool for emotional expression and psychological healing. Learning these techniques not only enriches personal well-being but also equips you with invaluable skills applicable across various professional settings. By mastering Art Therapy, you delve into understanding its profound impact on mental health, utilizing creative processes to unlock hidden emotions and foster self-awareness. This course covers a comprehensive curriculum spanning Psychology, Neuroscience, and practical applications of Art Therapy for diverse groups like children, adults, and families. In the UK, where the demand for mental health services is growing, Art Therapy offers promising career prospects. Trained professionals can find employment in hospitals, schools, and community centers, with salaries averaging around £35,000 annually. The advantages are clear as this sector continues to expand, with job opportunities increasing by 19% annually. By completing this course, you not only gain a skill set in high demand but also contribute meaningfully to improving mental health outcomes in your community and beyond. Whether pursuing a career or enhancing personal growth, Art Therapy opens doors to a fulfilling and impactful future. Key Features: CPD Certified Creative Healing: Art Therapy Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Art Therapy Module 02: Psychology and Neuroscience Module 03: Art Therapy in Practice Module 04: Creative Therapy Module 06: Art Therapy Techniques and Applications Module 07: Using Mindfulness in Art Therapy Module 08: Applications of Drawings in Art Therapy Module 09: Reflective Writing Module 10: Art Therapy for Children Module 11: Art Therapy for Adults Module 12: Art Therapy for Family Module 13: Illness and Art Module 14: The Art Therapist Learning Outcomes: Understand psychological foundations shaping art therapy techniques. Apply creative therapy methods in practical, real-world scenarios effectively. Integrate mindfulness seamlessly into art therapy sessions for enhanced impact. Harness the power of drawings as a therapeutic tool in sessions. Master reflective writing techniques to deepen therapeutic interactions. Tailor art therapy approaches to cater specifically to different age groups. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Creative Healing: Art Therapy Techniques Unveiled course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Creative Healing: Art Therapy Techniques Unveiled. Moreover, this course is ideal for: Aspiring therapists seeking innovative approaches to healing. Psychology enthusiasts intrigued by the intersection of art and mental health. Healthcare professionals desiring alternative therapeutic tools. Educators looking to incorporate creative healing techniques into their practices. Individuals passionate about making a positive impact through artistic expression. Requirements There are no requirements needed to enrol into this Creative Healing: Art Therapy Techniques Unveiled course. We welcome individuals from all backgrounds and levels of experience to enrol into this Creative Healing: Art Therapy Techniques Unveiled course. Career path After finishing this Creative Healing: Art Therapy course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Creative Healing: Art Therapy are: Art Therapist - £25K to 35K/year. Clinical Psychologist - £35K to 45K/year. Counsellor - £22K to 32K/year. Special Educational Needs Teacher - £25K to 35K/year. Occupational Therapist - £28K to 38K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the mysteries of the unknown with our comprehensive course on Introduction to Parapsychology and Paranormal. Delve into fascinating realms where science meets the supernatural, exploring a range of intriguing topics that will expand your understanding of the paranormal world. Key Features: CPD Certified Developed by Specialist Lifetime Access In this course, learners explore fascinating topics related to parapsychology and the paranormal. They delve into the mysteries surrounding UFOs and aliens, learning about investigations and different cultural beliefs. They also study astrology and its historical significance. The course examines the placebo effect, exploring how belief can influence health outcomes. Learners explore the concepts of probability and coincidence, gaining insights into how events may seem connected without being so. They investigate physical manifestations and reactions related to paranormal phenomena, and how these can affect people.The course also covers the influence of conscious and subconscious minds on paranormal experiences, and the practice of meditation as a tool for exploring these phenomena. Learners critically analyze theories related to parapsychology, and study the psychology behind claims of psychic fraud, understanding the complexities involved in such phenomena. Course Curriculum Module 01: Introduction to Parapsychology and Paranormal Module 02: Investigating Aliens and UFOs Module 03: The Origin and Legends in Different Cultures Module 04: Astrology Module 05: Placebo Effect Module 06: Probability and Coincidence Module 07: Physical Manifestations and Reactions Module 08: Manifestation on the Conscious & Subconscious Mind Module 09: Meditation Module 10: Exploring the Theories Module 11: The Psychology of Psychic Fraud Learning Outcomes: Understand Parapsychology theories and their relevance in modern society. Analyze cultural perspectives on paranormal phenomena and their historical context. Evaluate the scientific basis behind phenomena like astrology and placebo effects. Examine the psychological and physiological reactions to paranormal experiences. Discuss the ethical implications surrounding psychic phenomena and related practices. Apply meditation techniques to enhance understanding of consciousness and subconsciousness. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals curious about paranormal phenomena and its scientific explanations. Students of psychology and sociology interested in unconventional human experiences. Researchers exploring cultural beliefs and their impact on paranormal studies. Those seeking to understand the intersection of psychology and metaphysics. Enthusiasts of meditation and its applications in paranormal exploration. Career path Paranormal Researcher Cultural Anthropologist Astrologer Ethical Psychologist Meditation Instructor Psychological Researcher Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.