1701 Courses in Cardiff delivered Online

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

If you want to gain a solid understanding of Energy Efficient Lighting - Household Cost Cutting and fast-track your dream career, then take a step in the right direction with this industry-standard, comprehensive Energy Efficient Lighting - Household Cost Cutting course designed by expert instructors. Dedicated tutor support and 24/7 customer support are available to all students with this premium quality Energy Efficient Lighting - Household Cost Cutting course. You can get the help you require and the answers to all your queries throughout the comprehensive syllabus of this course. This premium online course titled Energy Efficient Lighting - Household Cost Cutting ensures your professional development with CPD certification service accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an accredited certification. With this Energy Efficient Lighting - Household Cost Cutting course, success will become a lot easier and enable you to monetise your skills. This course is designed for both part-time and full-time students and can be completed at a pace that suits your learning style. This Energy Efficient Lighting - Household Cost Cutting course is developed by industry experts and is packed with several insightful modules to give you a proper understanding of Energy Efficient Lighting - Household Cost Cutting and allow you to accelerate your career. Who is this Course for? The Energy Efficient Lighting - Household Cost Cutting course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keeping up to date with the latest information, especially the following: Engineers Consultants Energy consultants Practising Engineers HVAC consultant Engineering students Boiler Operators Requirements There are no formal entry requirements for the Energy Efficient Lighting - Household Cost Cutting course, with enrollment open to anyone! Anyone with a knack for learning can enrol on this course without any hesitation. Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Energy Efficient Lighting - Household Cost Cutting course is designed to help you get the job of your dreams or even that promotion you've always wanted! Learn the essential skills and knowledge you need to exceed in your professional life with the help & guidance from our Energy Efficient Lighting - Household Cost Cutting course. Course Curriculum Section 01: Introduction Introduction 00:04:00 Section 02: Fundamentals of lighting Fundamentals of Lighting 00:11:00 Section 03: Types of Lighting Systems Types of Lighting System 00:10:00 Section 04: Control and audit Control and Audit of Lighting System 00:17:00 Section 05: Energy-saving measures Energy Saving Measures in Lighting System 00:14:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Undertaking Construction Design Management (CDM) Training is paramount in the UK, especially amidst the burgeoning construction industry. With a surge of 15% in construction projects and a 20% increase in building refurbishments nationwide, the demand for skilled CDM - Construction Design Management professionals has never been higher. CDM - Construction Design Management training equips individuals with crucial skills to oversee projects efficiently, ensuring compliance with safety regulations and optimizing design processes. This Construction Design Management training not only enhances job prospects but also opens avenues for career advancement. In terms of salary, professionals in CDM - Construction Design Management can expect an average annual income ranging from £35,000 to £50,000,depending on experience and expertise. Contrary to a declining sector, the construction industry is experiencing rapid growth, making CDM - Construction Design Management training an invaluable asset for those seeking stability and prosperity in their careers. Key Features CDM - Construction Design Management Training - Level 3 CPD Certified: This CDM - Construction Design Management Training Course is CPD Certified Level 3 Diploma Developed by Specialist Lifetime Access Course Curriculum CDM - Construction Design Management Training - Level 3 CPD Certified Module 01: Introducing CDM Regulations Module 02: CDM Regulations Overview Module 03: In-Depth Examination of CDM Regulations Module 04: Planning Stages in Construction Projects Module 05: Ensuring and Maintaining Safety on a Construction Site Module 06: Legal Aspects and Liabilities on the Site Learning Outcomes After completing this Construction Design Management Training Course, you will be able to: Understand Construction Design Management regulations and their application in construction projects. Demonstrate knowledge of the planning phases in construction project management. Identify key elements in building and maintaining a safe construction site. Analyse legalities and liabilities associated with construction site management. Gain an overview of CDM - Construction Design Management regulations throughout the construction process. Develop skills for effective planning and risk management in construction. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? This CDM - Construction Design Management Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of CDM - Construction Design Management Training. Moreover, this course is ideal for: Construction project managers seeking CDM - Construction Design Management regulations expertise. Health and safety professionals in the construction industry. Architects and designers involved in construction project planning. Site supervisors and managers responsible for site safety. Individuals aspiring to enhance their knowledge of Construction Design Management regulations. Requirements There are no requirements needed to enrol into this CDM - Construction Design Management Trainingcourse. We welcome individuals from all backgrounds and levels of experience to enrol into this CDM - Construction Design Management Training course. Career path After finishing this CDM - Construction Design Management Trainingcourse you will have multiple job opportunities waiting for you. Some of the the following Job sectors of CDM are: Construction Project Manager - £40K to 70K/year. Health and Safety Manager - £35K to 55K/year. Site Engineer - £25K to 45K/year. Construction Planner - £30K to 50K/year. Building Surveyor - £25K to 45K/year. Certificates Digital certificate - Included Will be downloadable when all lectures have been completed.

This Sports Nutrition course is for SPANISH Speaking People This Spanish Sports Nutrition course is perfect for anyone who is ready to take the fitness game to the next level? Dive into the dynamic world of sports nutrition and unleash your full potential! Whether you're an athlete striving for victory, a fitness enthusiast pushing boundaries, or someone simply eager to optimize their health, our Sports Nutrition Course is your ultimate guide to success. According to Reed a Dietitian can earn upto £44,000 in a year depending on experience, location and other factors. Don't settle for average when you can achieve greatness. Enroll now in our Sports Nutrition Course and take on a transformative journey towards peak performance. Be ready to fuel your success? Translated in Spanish: Este curso de nutrici��n deportiva en espa��ol es perfecto para cualquiera que est�� listo para llevar el fitness al siguiente nivel. ��Sum��rgete en el din��mico mundo de la nutrici��n deportiva y libera todo tu potencial! Si usted es un atleta que lucha por la victoria, un entusiasta del fitness que supera los l��mites o alguien simplemente ansioso por optimizar su salud, nuestro curso de nutrici��n deportiva es su gu��a definitiva hacia el ��xito. Seg��n Reed, un dietista puede ganar hasta £44.000 libras esterlinas al a��o, dependiendo de la experiencia, la ubicaci��n y otros factores. No te conformes con el promedio cuando puedes alcanzar la grandeza. Inscr��bete ahora en nuestro Curso de Nutrici��n Deportiva y emprende un viaje transformador hacia el m��ximo rendimiento. ��Estar listo para impulsar su ��xito? Key Features: CPD Certified Developed by Specialist Lifetime Access Course Curriculum Module 01: Introducci��n a la nutrici��n Module 02: Nutrients for Life - Macronutrients Module 03: Nutrients for Life - Micronutrients Module 04: Dieta saludable Module 05: El d��a de la competencia Module 06: El sistema digestivo Module 07: Gesti��n del control de peso Module 08: Manejo de la p��rdida de peso Module 09: El papel del nutricionista Learning Outcomes: Identify key nutrients and their role in sports performance. Analyze dietary needs for athletes during training and competition. Evaluate the impact of nutrition on weight management in athletes. Understand the importance of timing meals around exercise sessions. Demonstrate knowledge of the digestive system's role in nutrient absorption. Apply principles of sports nutrition to develop personalized dietary plans. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Athletes seeking optimal performance. Coaches aiming to enhance athletes' nutrition knowledge. Nutrition enthusiasts interested in sports-specific dietary strategies. Fitness professionals looking to expand their expertise. Individuals considering careers in sports nutrition consultancy. Career path Sports Nutritionist Dietitian for Sports Teams Nutrition Consultant for Athletes Performance Nutrition Specialist Sports Nutrition Advisor Health Coach with Sports Nutrition Specialization Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Enhance your communication skills and unlock new opportunities with our Communication Skills Master Class for Life Course. Learn practical techniques and strategies to effectively convey ideas, build rapport, and navigate various social and professional situations. Elevate your personal and professional relationships. Enroll now and become a master communicator for life!

In today's modern world, where sustainability and self-sufficiency are increasingly valued, a Diploma in Soap Making Business is not just a skill, but a gateway to a thriving career. With modules covering everything from understanding soap ingredients to marketing strategies, this course equips individuals with the knowledge to create artisanal soaps tailored to various needs and preferences. The importance of such a course lies in its ability to empower individuals to craft their own chemical-free products, contributing to a healthier environment and lifestyle. Learning the art of soap making opens doors to job opportunities, especially in the UK's burgeoning handmade soap market, where skilled artisans are in high demand. Graduates can expect competitive salaries, with earnings averaging around £25,000 annually. As the demand for natural, handmade products continues to rise, the soap making sector is witnessing a significant increase, with a growth rate of approximately 8% per year. Hence, acquiring expertise in soap making not only enriches one's personal and professional life but also aligns with the growing consumer preference for sustainable, eco-friendly products. Key Features: CPD Certified Soap Making Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Soap Making Module 02: Types of Soaps Module 03: Soap Making Ingredients Module 04: Equipment for Soap Making Module 05: Different Ways to Make a Soap Part-1 Module 06: Different Ways to Make a Sopa Part-2 Module 07: Understanding Oil Choices Module 08: Playing with Colours Module 09: Make Your Own Soap Bars Part-1 Module 10: Make Your Own Soap Bars Part-2 Module 11: Special Soap Recipes Module 12: Soaps for Other Purposes Module 13: Tips, Tricks and Precautions Module 14: Troubleshooting Module 15: Frequently Faced Confusions Module 16: Open for Business Module 17: Selling Your Beautiful Handmade Soaps Learning Outcomes: Identify soap making ingredients for various types of soap. Utilize different methods to create unique soap bars effectively. Understand the importance of oil choices in soap making. Demonstrate proficiency in adding colours to handmade soaps. Develop special soap recipes for specific purposes. Apply troubleshooting techniques to address common soap making issues. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Soap Making Business course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Soap Making Business. Moreover, this course is ideal for: Individuals passionate about crafting handmade skincare products. Entrepreneurs seeking to start a soap making business. Artisans interested in expanding their product range. Beginners eager to learn the art of soap making. Anyone desiring to create natural, chemical-free soaps at home. Requirements There are no requirements needed to enrol into this Soap Making Business course. We welcome individuals from all backgrounds and levels of experience to enrol into this Soap Making Business course. Career path After finishing this Soap Making Business course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Soap Making Business are: Soap Maker - £18K to 25K/year. Skincare Product Developer - £20K to 35K/year. Online Soap Retailer - £22K to 40K/year. Soap Making Workshop Instructor - £20K to 30K/year. Soap Business Consultant - £25K to 45K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

We are offering you a high-quality comprehensive Certificate Course designed to help managers and potential leader to be equipped with skills and knowledge related to capital maintenance and financial capital. This course will also help you discover new and innovative sources of revenue through utilizing these concepts to become financially stable. Furthermore, it will help you enhance your general management and leadership skills for you to become an effective and efficient leader in your career. You will be equipped with the certificate course with great information on the financial instruments and loans that are helpful and suitable for your business or the industry you are in. Capital financing is about defining the process of planning to fit into the projected budget for projects and the available assets with the cash flows are then tailored to project a one year period before the actual commencing of the project. The budgeting in place must be able to completely encompass the workings of the project for that stipulated period of time. All of these will be taught in this course. Who is the course for? For employees who are in the business development and financial department. Or anyone who is interested in improving their financial and capital management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: The Capital Maintenance Basics course will be useful and would be beneficial for the management and financial occupations especially the following careers: Accountants Administrative Services Manager Advertising, Promotions and Marketing Managers Compensation and Benefits Managers Financial Managers Food Services Managers Human Resources Managers Management Directors Sales Specialist And other Top Executives. Course Curriculum Capital Maintenance Basics Factors Determining Fixed Capital Requirements 01:00:00 Factors Determining Working Capital Requirements 01:00:00 The Differences Between Own And Borrowed Capital 01:00:00 Constant Purchasing Power Accounting 01:00:00 Services Provided By Financial Instruments 01:00:00 Financial Institutions And Short Term Loans For Businesses 01:00:00 Wrapping Up 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Reducing and Preventing Human Error in Projects "To Err is Human." This partial quote by Alexandre Pope reminds us that not all errors can be avoided. However, in some cases, the ripple effect caused by a human error can have huge consequences, resulting in billions or even trillions of dollars in lost revenue. This is also true for projects. One small mistake, especially when it remains undetected, can lead to substandard project results. Therefore, reducing and preventing human error is critically important to project success. But how can this be done? Key Takeaways: Why it is critical to reduce and prevent human error What factors contribute to reducing and preventing human error Where you can find Resources on reducing and preventing human error How we can work better together to prevent and reduce human error Which techniques are useful for reducing and preventing human error

If you want to gain a solid understanding of Energy Saving in Boiler and fast-track your dream career, then take a step in the right direction with this industry-standard, comprehensive Energy Saving in Boiler - Save on Household Expenses course designed by expert instructors. Dedicated tutor support and 24/7 customer support are available to all students with this premium quality Energy Saving in Boiler - Save on Household Expenses course. You can get the help you require and the answers to all your queries throughout the comprehensive syllabus of this course. This premium online course titled Energy Saving in Boiler - Save on Household Expenses ensures your professional development with CPD certification service accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an accredited certification. With this Energy Saving in Boiler - Save on Household Expenses course, success will become a lot easier and enable you to monetise your skills. This course is designed for both part-time and full-time students and can be completed at a pace that suits your learning style. This Energy Saving in Boiler - Save on Household Expenses course is developed by industry experts and is packed with several insightful modules to give you a proper understanding of Energy Saving in Boiler - Save on Household Expenses and allow you to accelerate your career. Who is this Course for? The Energy Saving in Boiler - Save on Household Expenses course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keeping up to date with the latest information, especially the following: Engineers Consultants Energy consultants Practising Engineers HVAC consultant Engineering students Boiler Operators Requirements There are no formal entry requirements for the Energy Saving in Boiler - Save on Household Expenses course, with enrollment open to anyone! Anyone with a knack for learning can enrol on this course without any hesitation. Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Energy Saving in Boiler - Save on Household Expenses course is designed to help you get the job of your dreams or even that promotion you've always wanted! Learn the essential skills and knowledge you need to exceed in your professional life with the help & guidance from our Energy Saving in Boiler - Save on Household course. Course Curriculum Unit 01: Introduction Introduction 00:05:00 Unit 02: Boiler and Boiler Specifications About Boiler and Boiler Specifications 00:12:00 Unit 03: Boiler classification and Systems Boiler classification and Systems 00:24:00 Unit 04: Performance Evaluation of Boiler Performance Evaluation of Boiler 00:13:00 Unit 05: Indirect method of Boiler Efficiency calculation The indirect method of Boiler Efficiency Calculation 00:22:00 Unit 06: Solution of Boiler efficiency by Indirect method The solution of Boiler efficiency by Indirect method 00:17:00 Unit 07: Water treatment of Boiler water Water treatment of Boiler water 00:14:00 Unit 08: Blowdown in Boiler Blowdown in Boiler 00:07:00 Unit 09: Increase Boiler Availability Increase Boiler Availability 00:11:00 Unit 10: Energy Conservation in Boiler Energy Conservation in Boiler 00:14:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

From Cowardly Lion to Lion-Hearted Leader! It takes courage to deliver heartfelt and authentic acknowledgment-even when, and especially if, it makes you feel vulnerable. When you summon up the necessary courage to do this, you will inspire all of your stakeholders to perform their best and reach their highest levels of engagement. People simply can't do enough to get the job done when they feel valued and appreciated. They become loyal to the organization and committed to their jobs and to their vision of what they can accomplish. Learn how to generate this transformation and see the amazing results! This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.