2408 Courses in Cardiff delivered Online

Duration 1 Days 6 CPD hours This course is intended for Everyone dealing with day to day work environment Overview Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. If left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives An Introduction to Conflict Resolution What is Conflict? What is Conflict Resolution? Understanding the Conflict Resolution Process The Thomas-Kilmann Instrument Collaborating Competing Compromising Accommodating Avoiding Creating an Effective Atmosphere Neutralizing Emotions Setting Ground Rules Choosing the Time and Place Creating Mutual Understanding What do I Want? What Do They Want? What Do We Want? Focusing on Individual Needs Finding Common Ground Building Positive Energy and Goodwill Strengthening Your Partnership Getting to the Root Cause Examining Root Causes Creating a Cause and Effect Diagram The Importance of Forgiveness Identifying the Benefits of Resolution Generating Options Generate, Don't Evaluate Creating Mutual Gain Options and Multiple Option Solutions Digging Deeper into Your Options Building a Solution Creating Criteria Creating a Shortlist Choosing a Solution Building a Plan The Short Version of the Process Evaluating the Situation Choosing Your Steps Creating an Action Plan Using Individual Process Steps Additional Tools Stress and Anger Management Techniques The Agreement Frame Asking Open Questions Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans

Duration 1 Days 6 CPD hours This course is intended for This course is intended for organizations engaged with remote workforce teams. Overview Upon successful completion of this course, participants will be able to identify and create high performance teams. In this course, teams will learn the importance of developing performance skills while working remotely. Getting Started Workshop Objectives Action Plan Remote Workforce What is a Remote Workforce? Types of Remote Workforce Benefits of a Remote Workforce Materials for Remote Workforce Practical Illustration High Performance Teams What is a High-Performance Team? Benefits of High-Performance Teams Leadership for High Performance Team Understanding Team Dynamics Practical Illustration Characteristics of High-Performance Teams Excellent Communication Goal-Oriented Flexibility Committed Practical Illustration How to Create Teamwork Identify Group & Individual Responsibilities Give Permission to Take Action Build Relationships between Team Members and Management Give Feedback Practical Illustration Types of Communication Virtual Team Meetings Telephone Conferences Email Communication Intranet, Webpage, and Social Media Communication Practical Illustration Training Your Team Telecommute Training Web-based Training Peer Training Training Assessment and Retraining Practical Illustration Types of Communication Tracking Team Performance Counseling Employees Positive Recognition for Employees Training Never Stops! Practical Illustration Effective Team Meeting How-to 43 Have a Clear Agenda Have a Clear Agenda Use Screen Shots or References Create a Safe Place Team Meeting Don?ts Practical Illustration Keep a Happy and Motivated High-Performance Team Watch for Signs of Conflict or Unhappiness Employee Feedback and Concerns Give Opportunities for Additional Education Impart Opportunities for Career Growth Practical Illustration Don?ts? with High Performance Teams Don't Forget to Share Success Don't Delay in Responding Don?t Assign Vague Responsibilities Don?t Lead as a Dictator Practical Illustration Wrapping Up Words from the Wise

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

About this training This 5-day training course enables participants to learn and understand the fundamental concepts of well test analysis. The methodology described in the course, which has become the standard of the industry, presents a systematic way of interpreting well tests in homogeneous and heterogeneous reservoirs, including fissured and multilayered systems. Recommendations for designing tests in such formations, examples, and problem-solving sessions for practical experience and immediate application are included in the course. Training Objectives Upon completion of this course, participants will be able to: Understand the well test analysis methodology Present the straight line, log-log pressure, derivative and deconvolution analysis methods Learn the most common reservoir behaviours and boundary effects Carry out the gas and multiphase analysis Target Audience The course is intended for individuals who involved with the design and interpretation of well tests. The following personnel will benefit from the knowledge shared in this course: Petroleum Production Engineers Production and Wellsite Geologist Geophysicist Reservoir Engineer Drilling Engineer Trainer Your expert course leader has taught numerous well test interpretation industry courses around the world and has been involved in many consulting projects. He is a member of the Society of Petroleum Engineers (SPE) since 1969, and he was elected a Distinguished Member in 2002 and an Honorary Member in 2009. He has chaired or organized many SPE Advanced Technology Workshops. He is a recognized expert in well test analysis and has published over one hundred technical papers and was responsible for many advances in well test interpretation, including: the use of Greens functions; wellbore storage and skin, fractured wells, and wells with double porosity behavior; the first major commercial computer-aided interpretation software; single-well and multi-well deconvolution; and a well test interpretation methodology which has become standard in the oil industry. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

This one-day workshop is designed to give you an awareness of the fundamentals of Microsoft Excel and, in particular, to give you the confidence needed to efficiently create, edit and manage spreadsheets. This course will help participants: Create tables Use functions Manage rows and columns Write formulas Manage sheets Use content formats Handle larger tables Create reports and charts 1 Creating a table Creating an Excel table from scratch Wrapping text in cells Speeding up data entry using AutoFill Sorting columns 2 Inserting function Inserting function calculators Using AutoSum to sum numbers Statistical calculations AVERAGE, MAX and MIN 3 Table rows and columns Inserting and deleting rows and columns Adjusting multiple column widths and row heights Hiding and unhiding rows and columns 4 Formula writing The basics of formula writing Understanding mathematical symbols Using multiple mathematical symbols in a formula When to use brackets Troubleshooting calculation errors 5 Managing sheets Inserting, renaming, moving and deleting sheets Copying a worksheet to another file Copying a table to another sheet 6 Managing content formats Applying data formats Managing number formats Controlling formats with the Format Painter 7 Managing larger tables Applying freeze panes to lock tables when scrolling Sorting on multiple columns Using filters to extract table information 8 Creating and modifying charts Creating a pie chart Creating a column chart Inserting chart titles and data labels Controlling chart formatting Changing chart types 9 Printing Previewing and printing tables and charts Modifying page orientation Adjusting print margins Printing a selection 10 Calculating with absolute reference The difference between a relative and absolute formula Changing a relative formula to an absolute Using $ signs to lock cells when copying formulas 11 Pivot tables Create a pivot table report Insert a pivot chart into a report

Level 7 Diploma In Human Resource Management - Pathway To MA Human Resource Management Degree Level 7 Diploma in Human Resource Management (QCF) – 6 - 8 Months Credits: 120 Credits The Level 7 Diploma in Human Resource Management qualification enables learners to progress into or within employment and/or to work toward a relevant Master’s Programme with advanced standing. This programme is a Pathway programme to M.A. Human Resource Management Degree  Course Details Assessment: Assignments The objective of the Level 7 Diploma in Human Resource Management qualification is to provide learners with the skills and understanding in human resource management (HRM) that align with good strategic decision making to maintain organizations’ competitive advantage. Learners acquire knowledge through an integrated approach of theory in human resource management and practice using real-time activities. Successful completion of this qualification will develop learners’ strategic human resource management and leadership skills and their ability to focus on the requirements of implementing an organization’s strategy. Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. University Progression University Top-up On completion of this course, students have the opportunity to complete a Master's degree programme from a range of UK universities. The top-up programme can be studied online or on campus. The top-up comprises the final 60 credits which consist of either a dissertation or a dissertation and one module. (The course tuition fee listed above does NOT include the top-up fees) University Progression Click here to see University routes and fee information for progression. Entry Requirements For entry onto the Level 7 Diploma in Human Resource Management leading to the MA Human Resource Management qualification, learners must possess: An honours degree in related subject or UK level 6 diploma or equivalent overseas qualification i.e. Bachelors Degree or Higher National Diploma OR Mature learners (over 25) with at least 5 years of management experience if they do not possess the above qualification (this is reviewed on a case by case basis) Workshops Workshops are conducted by live webinars for all online students. Visa Requirements There is no Visa requirement for this programme.

Level 7 Diploma In International Business Law Pathway To LLM International Business Law Level 7 Diploma in International Business Law (QCF) – 6 - 8 Months Credits: 120 Credits The objectives of the OTHM Level 7 Diploma in International Business Law qualification are to enable learners to gain knowledge and understanding of various branches of law, develop an analytical and critical approach to the application of the UK and International legal principles and understand the appropriateness of dealing with certain aspects of behaviour within the law.The qualification provides learners with an understanding of law in the context of business to equip them with the abilities needed to work with advanced issues.By the end of the qualification, learners will be able to: To understand a range of subjects in international business law. Develop an understanding of legal frameworks that govern international business transactions within the industry. Demonstrate an understanding of commercial trust law, company law, international trade law, intellectual property law, and the law of financial crimes. Develop research skills and have the ability to write on key areas in law. This programme is a Pathway programme to L.L.M Degree Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. University Progression University Top-up Upon completion of this course, students have the opportunity to complete a Master's degree programme from a range of UK universities. The top-up programme can be studied online or on campus. The top-up comprises the final 60 credits which consist of either a dissertation or a dissertation and one module. (The course tuition fee listed above does NOT include the top-up fees) University Progression Click here to see University routes and fee information for progression. Entry Requirements For entry onto the Level 7 Diploma in International Business Law leading to L.L.M qualification, learners must possess: An honours degree in a related subject or the UK level 6 diploma or equivalent overseas qualification i.e. Bachelors Degree or Higher National Diploma OR Mature learners (over 25) with at least 5 years of management experience if they do not possess the above qualification (this is reviewed on a case by case basis) Workshops Workshops are conducted by live webinars for all students. Visa Requirements There is no Visa requirement for this programme.

Level 7 Diploma In Accounting & Finance - Pathway To MSc Accounting & Finance Degree Level 7 Diploma in Accounting & Finance (QCF) – 6 - 8 Months Credits: 120 Credits This qualification is designed for learners who wish to pursue a career in the financial services industry, professional accountancy, banking, and finance or management. The qualification equips learners with the essential skills and knowledge needed to pursue high-level careers in all types of organizations in the public and private sector and within industry and commerce, both in the UK and abroad. The Level 7 Diploma in Accounting and Finance qualification also provides learners with the opportunity to work toward a relevant master’s programme with advanced standing. This programme is a Pathway programme to MSc Accounting & Finance Degree  Course Details Assessment: Assignments Objectives: contemporary and specialized approaches to accountancy and finance key practical, theoretical and empirical issues, and academic research the complexity of the ever-changing legal framework in which the financial sector operates the latest developments in accountancy and reporting required by local, national and European governments. Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. University Progression University Top-up On completion of this course, students have the opportunity to complete a Master degree programme from a range of UK universities. The top-up programme can be studied online or on campus. The top-up comprises the final 60 credits which consist of either a dissertation or a dissertation and one module. (The course tuition fee listed above does NOT include the top-up fees) University Progression Click here to see University routes and fee information for progression. Entry Requirements For entry onto the Level 7 Diploma in Human Resource Management leading to the MA Human Resource Management qualification, learners must possess: An honours degree in related subject or UK level 6 diploma or equivalent overseas qualification i.e. Bachelors Degree or Higher National Diploma OR Mature learners (over 25) with at least 5 years of management experience if they do not possess the above qualification (this is reviewed on a case by case basis) Workshops Workshops are conducted by live webinars for all students. Visa Requirements There is no Visa requirement for this programme.

Believe To Achieve Information coming soon - watch this space! Workshop outline: Details coming soon - watch this space! 2-hour workshop packages At Mindmaps Wellbeing, we know that every business is unique, and no team is the same. That’s why we’ve developed our range of short, specialist wellbeing and mental health themed workshops—a fully flexible approach to workplace training. With our selection of engaging and impactful 2-hour workshops, you can build a programme that truly meets your organisation’s needs. Whether you’re looking to manage stress, challenge stigma, or avoid burnout, you choose the sessions that suit your team best. Our training courses and workshop collection Book multiple workshops on the same day to save Why Mindmaps Wellbeing? Mindmaps Wellbeing is the trusted training provider for businesses looking to enhance workplace mental health and employee wellbeing. Our training is designed and delivered by registered Mental Health Nurses, ensuring credibility, expertise, and real-world application. Focus on culture change – Our training goes beyond theory transfer, aiming to embed lasting behavioural shifts that foster a positive, mentally healthy workplace Flexible delivery options – We offer in-person, online, and hybrid training solutions to fit your organisation’s needs Proven impact and measurable results – Our training leads to improved employee engagement, productivity, and retention Engaging and actionable – All our courses include interactive activities, case studies, and real-world applications for immediate impact Contact us for more information.

Fight or Flight Information coming soon: watch this space! Workshop outline: Details coming soon: watch this space! 2-hour workshop packages At Mindmaps Wellbeing, we know that every business is unique, and no team is the same. That’s why we’ve developed our range of short, specialist wellbeing and mental health themed workshops—a fully flexible approach to workplace training. With our selection of engaging and impactful 2-hour workshops, you can build a programme that truly meets your organisation’s needs. Whether you’re looking to manage stress, challenge stigma, or avoid burnout, you choose the sessions that suit your team best. Our training courses and workshop collection Book multiple workshops on the same day to save Why Mindmaps Wellbeing? Mindmaps Wellbeing is the trusted training provider for businesses looking to enhance workplace mental health and employee wellbeing. Our training is designed and delivered by registered Mental Health Nurses, ensuring credibility, expertise, and real-world application. Focus on culture change – Our training goes beyond theory transfer, aiming to embed lasting behavioural shifts that foster a positive, mentally healthy workplace Flexible delivery options – We offer in-person, online, and hybrid training solutions to fit your organisation’s needs Proven impact and measurable results – Our training leads to improved employee engagement, productivity, and retention Engaging and actionable – All our courses include interactive activities, case studies, and real-world applications for immediate impact Contact us for more information.