Managing a business can be critical at times, especially when you are new to the vast areas of business process management; you need some guidance to get the job done correctly. This business process management guide breaks down this multi-layered task into several modules. This way, in a few simple steps, you will gain an in-depth understanding of what business process management is. You will learn how every department of an organisation works and how your input can make these processes easier. Learning Outcomes of The Business Process Management: Get an overview of the management aspect of any business and/or organisation Learn the fundamentals of business process management systems Recognise the pattern among any business process and optimise them in an effective way Understand every stage of the life cycle of business processes Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer, tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of: Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. A printed copy by post is also available at an additional cost of £9.99, and PDF Certificates are £4.99. Who is this course for? This business process management online course is a must for anybody looking to start or aspiring to be a better business manager. It will also be helpful to aspiring business analysts. Career Path The course is suitable for those in the roles of: Business Manager Business Improvement Manager Business Analyst / Business Process Analyst Project Manager Course Content **Business Management** Module 01: Basics of Business Process Management The Fundamentals of Business Process Management 00:30:00 Defining Business Process Management 00:30:00 The Business Process Life Cycle 00:15:00 Module 02: The Vision, Design & Execution Phase of Business Management The Vision Phase 00:15:00 The Design Phase 01:00:00 The Execution Phase 01:00:00 Module 03: The Monitoring & Optimising Phase of Business Management The Monitoring Phase 00:30:00 The Optimising Phase 00:10:00 Module 04: Project Management Project Management 00:40:00 Module 05: Marketing, Positioning and Pricing Marketing and Its Components 00:05:00 Positioning and Pricing 00:05:00 Module 06: Selling and Negotiating Selling and Negotiating 00:10:00 Module 07: Leadership and Management Leadership and Management 00:25:00 Module 08: Five Practices and Change Management Five Practices 00:15:00 Managing Change 00:30:00 Module 09: Critical Thinking Critical Thinking 00:40:00 Module 10: Business Relationship Management Managing Relationships 01:00:00 Module 11: Meeting Management Meeting Management 01:00:00 Module 12: Infrastructure of the Information Technology for Business Management IT Infrastructure and Emerging Technologies 00:15:00 Foundations of Business Intelligence : Databases and Information Management 00:15:00 Telecommunications, Internet, and Wireless Technology 00:15:00 Securing Information Systems 01:00:00 Module 13: Key System Applications for the Digital Business Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 00:30:00 E-Commerce : Digital Markets, Digital Goods 00:30:00 Knowledge Management Systems 00:30:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
Portfolio, Programs, & Project Offices Practitioner: Virtual In-House Training P3O® is the AXELOS standard for the design of decision-making processes regarding changes in organizations. P3O provides a guideline for the design of portfolio, programme, and project offices in organizations. The P3O Practitioner Course is an interactive learning experience. The P3O Practitioner-level content provides you with sufficient knowledge and understanding of the P3O guidance to design, implement, manage or work within any component office of a P3O model. It enables participants to successfully complete the associated P30 Practitioner exam and achieve the qualification. In this course, you will be prepared to successfully attempt the P3O Practitioner exam and learn how to implement or re-energize a P3O model in their own organization. What you will Learn At the end of the P3O Practitioner course, you will be able to: Define a business case to get senior management approval for P3O Build a right P3O model to adapt to the organization's needs, taking account of the organization's size and portfolio, programme and project management maturity Identify the elements, roles, and functions deployed in a generalized P3O model Use tools and techniques in running the P3O and advising those who shape the portfolio of programmes and projects Introduction to P3O What is the purpose of P3O? Definitions What are P3Os? Portfolio, programme, and project lifecycles Governance and the P3O Designing a P3O Model Factors that affect the design Design considerations What functions and services should the P3O offer? Roles and responsibilities Sizing and tailoring of the P3O model Why have a P3O? How a P3O adds value Maximizing that value Getting investment for the P3O Overcoming common barriers Timescales Why have a P3O (Extension)? The P3O Business Case The P3O Model Blueprint Vision Statement Demonstrating the Value KPIs The Benefits of Claimed Capabilities Benefit Realisation and Strategic Objectives Benefit Profile How to Implement or Re-Energize a P3O Implementation lifecycle for a permanent P3O Identify Define Deliver Close Implementation lifecycle for a temporary programme or project office Organizational context Definition and implementation Running Closing Recycling How to operate a P3O Overview of tools and techniques Benefits of using standard tools and techniques Critical success factors P3O tools P3O techniques
Getting Started The Qualifi Level 7 Diploma in Project Management aims to help develop the learners' knowledge, understanding and skills required to deal with the complexities of leadership and strategic management in a business context and to develop their ability to lead change in organisations. The qualification reflects critically upon leadership skills and allows learners to prepare for senior roles of Project Management within their organisation. Key Benefits To understand and apply project management principles in a business environment. Review and apply the principles of project management within the industry. To understand and apply project management principles in a specific environment. To improve learners' employability by allowing them to explore the relationship between theories and their practical application in the business world. Analyse problem-solving techniques specific to business and industry. Career Pathways The Qualifi 7 Diploma in Project Management can open many career pathways including, but not limited to: Project Manager with an estimated average salary of £65,000 per annum Senior Project Manager with an estimated average salary of £58,000 per annum Project Management Assistant with an estimated average salary of £23,000 per annum Junior Project Manager with an estimated average salary of £25,000 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Entry Requirements The qualification has been designed to be accessible without artificial barriers restricting access. For this qualification, applicants must be aged 21 or over and will be expected to hold the following: level 6 Qualification or First degree. Progression Completing the Qualifi Level 7 Diploma in Project Management will enable learners to progress to: Qualifi Level 8 Diploma; University to complete a Master's degree; Employment in an associated profession. Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Planning, Controlling and Leading a Project Reference No : J/650/3755 Credit : 20 || TQT : 200 This unit will introduce learners to the reality of project development and management. It will also introduce learners to the difficulties of project management in the global corporate environment. UNIT2- Procurement Risk and Contract Management Reference No : L/650/3757 Credit : 20 || TQT : 200 This unit aims to help learners understand procurement fundamentals and the importance of detecting and managing procurement and contract management risks. Learners will also grasp diverse procurement legislation frameworks and evaluate risk assessment frameworks in the procurement environment. UNIT3- Project and Logistics Management Reference No : R/650/3759 Credit : 20 || TQT : 200 This unit aims to teach learners about portfolio management and the features that go with it. The need for a Project Management Office and the stages of developing a successful project management office will also be discussed. The learners will also examine the supply chain ecosystem and IT frameworks appropriate for logistics and supply chain difficulties. UNIT4- Operations and Information Management for Project Managers Reference No : A/650/3760 Credit : 20 || TQT : 200 This unit aims to build a critical awareness of project management operations and information systems. The influence of modern circumstances on interrelationships within functional sectors will be investigated. Learners will analyse the importance of inventory management using information systems and inventory scheduling in connection to organisational strategy and capacity to plan for items. UNIT5- Research Methods for Project Management Reference No : D/650/3761 Credit : 20 || TQT : 200 The unit aims to give learners the practical, technical, and methodological abilities they need to undertake independent research for their research projects and management in general. The unit recognises that conducting research necessitates developing specific and generic research skills, such as understanding the research design process, different techniques for conducting research in business and management studies and an appreciation of the ethical and social implications of high-value research. UNIT6- Principles of Project Management Reference No : T/650/6847 Credit : 20 || TQT : 200 The unit aims to introduce the principles of project management required for successful project delivery. In addition, learners will recognise the importance of a project lifecycle and how it can assist project management through gateways. UNIT7- Operations and Global Supply Chain Management Reference No : R/650/6558 Credit : 20 || TQT : 200 Operations and Supply Chain Management is a field of study and business activity important in securing long-term profitability, performance excellence and competitive advantage. This unit incorporates operations management and strategy studies, allowing managers to direct, design and manage product and service delivery, establish effective and efficient processes and supply and distribution networks, and incorporate resources, information/technology and people perspectives. UNIT8- Leadership and Professional Development Reference No : Y/650/6848 Credit : 20 || TQT : 200 The unit aims to introduce learners to leadership and personal leadership development through critical self-reflection to inform self-directed development, including the ability to reflect critically on personal experiences and articulate the learning from these experiences. The main practical focus is on individual reflection of unique leadership potential, drawing on various exercises to evaluate learners' styles and approaches, leadership journey and development needs. UNIT9- Managing Risk, Uncertainty and Complexity in Projects Reference No : A/650/6849 Credit : 20 || TQT : 200 The unit aims to enhance learner's ability to apply risk management techniques to various project settings. Learners analyse the influence of culture on risk management and risk management methods. UNIT10- Innovation in Project Management Reference No : H/650/6850 Credit : 20 || TQT : 200 This unit is designed to equip learners with the skills and knowledge to manage innovation projects effectively. Learners are introduced to innovation project management (IPM), which goes beyond traditional project management methodologies, enabling them to identify problems in organisations, conceive solutions and promote changes to organisational culture where necessary. UNIT11- Project Management Planning Reference No : J/650/6851 Credit : 20 || TQT : 200 The unit aims to explore the key aspects of project management by looking at the project planning process. Learners can contribute to creating a project plan according to a brief taken by the learners. The topics include the selection and justification of a range of tools/techniques/methodologies required for professional planning, implementing projects, evaluating associated benefits/costs and managing risk and uncertainty. The challenges of project organisation structures and resource scheduling are also addressed. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.
Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access
Are you ready to embark on an enlightening journey of wisdom with the Hotel Management bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Hotel Management: Receptionist Skills, Restaurant Management & Customer Service. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Hospitality Management Level 2 Course 02: Receptionist Skills Course 03: Hotel Revenue Management Course 04: Fundamental Accounting for Small Hotel Business Course 05: Restaurant Management Course 06: Catering Management Course 07: Customer Service Diploma Course 08: Hotel Cleaner Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Hotel Management: Receptionist Skills, Restaurant Management & Customer Service bundle illuminate your path to wisdom. The Hotel Management: Receptionist Skills, Restaurant Management & Customer Service bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Hotel Management: Receptionist Skills, Restaurant Management & Customer Service package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Hotel Management bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Hotel Management: Receptionist Skills, Restaurant Management & Customer Service community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Hotel Management bundle. Establish robust bases across each course nestled within the Hotel Management bundle. Decipher intricate concepts through the articulate content of the Hotel Management bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Hotel Management bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Hotel Management bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Hotel Management bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Hotel Management bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Hotel Management bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Hotel Management journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hotel Management: Receptionist Skills, Restaurant Management & Customer Service bundle is perfect for : Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Hotel Management bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Hotel Management bundle lays a solid groundwork. Certificates CPD Accredited Certificate Digital certificate - Included CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99
QLS Level 5 Endorsed Course with FREE Certificate | 150 CPD Points | Lifetime Access | Tutor Support
Recent studies show that HR Management, Recruitment & Employment Law are critical aspects of organisational success. With the constantly evolving landscape of employment regulations and workforce dynamics, professionals in these domains need to stay abreast of the latest practices and legal frameworks. Our comprehensive HR Management, Recruitment & Employment Law QLS Endorsed Diploma bundle offers a strategic blend of theoretical knowledge and practical insights to empower individuals in navigating the complexities of HR management, recruitment strategies, and employment law compliance. In an era where workplace dynamics are undergoing significant transformations, understanding the nuances of HR Management, Recruitment & Employment Law is imperative. This HR Management, Recruitment & Employment Law bundle equips learners with the essential tools and knowledge to thrive in diverse organisational settings, fostering a deeper understanding of legal obligations, recruitment methodologies, and strategic HR practices. Bundle Include includes: QLS Endorsed Courses: Course 01: Certificate in Employment Law Training at QLS Level 3 Course 02: Certificate in HR Management at QLS Level 3 Course 03: Diploma in Recruitment Consultant at QLS Level 5 CPD QS Accredited Courses: Course 04: Certificate in HR Audit Course 05: Delegation Skills Course 06: Office Administration Course 07: Legal Secretary and Office Skills Diploma Course 08: Employee Hiring and Termination Training Course 09: Performance Management Level 3 Course 10: Key Performance Indicators Professional Course 11: Workplace Stress Management Take your career to the next level with our HR Management, Recruitment & Employment Law bundle that includes technical courses and five guided courses focused on personal development and career growth. 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Acquire knowledge in office administration and legal secretary duties to support seamless organisational operations across HR Management, Recruitment & Employment Law courses. Cultivate essential personal development skills such as networking, public speaking, decision-making, and critical thinking. The HR Management, Recruitment & Employment Law bundle offers a comprehensive exploration of the foundational principles and advanced strategies essential for navigating the intricacies of human resources and legal compliance. Through a series of meticulously designed modules, learners delve into the multifaceted realm of employment law, dissecting key legislation and its practical implications in real-world scenarios. From understanding the nuances of contract law to ensuring compliance with anti-discrimination regulations, participants gain a holistic understanding of legal frameworks shaping modern workplaces. In parallel, the HR Management, Recruitment & Employment Law bundle delves into the strategic domain of HR management, equipping learners with the skills and knowledge needed to excel in diverse organizational settings. Modules cover crucial aspects such as employee relations, performance management, and workforce planning, empowering professionals to foster a positive organizational culture while optimizing operational efficiency. Additionally, the recruitment consultancy module offers a comprehensive toolkit for talent acquisition, guiding learners through the intricacies of candidate sourcing, selection, and onboarding to ensure optimal team composition and alignment with organizational objectives. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This HR Management, Recruitment & Employment Law course is perfect for: HR professionals seeking to enhance their knowledge and skills in employment law and recruitment. Recruitment consultants aiming to expand their expertise and stay updated on industry best practices through HR Management, Recruitment & Employment Law courses. Legal professionals interested in exploring career opportunities in HR management or recruitment consultancy. Individuals aspiring to pursue a career in office administration or legal secretarial roles. Professionals looking to improve personal development skills such as networking, public speaking, and decision-making. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path This HR Management, Recruitment & Employment Law bundle is beneficial for anyone looking to build their career as: HR Manager Recruitment Consultant Legal Secretary Office Administrator Employment Law Advisor Talent Acquisition Specialist Training and Development Manager Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included
ITIL® 4 Strategist: Direct, Plan and Improve: In-House Training The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS