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QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Public Speaking and Communication Skill course is meticulously crafted to address the core aspects of communication, both verbal and non-verbal, ensuring that you emerge as a confident speaker and an effective communicator.

Overview The Level 3 Certificate in Assessing Vocational Achievement (RQF) is intended to help you acquire an RQF Assessing Vocational Achievement certificate. You will learn the principles and practices that support assessment, which will be shown by a written account proving your knowledge and comprehension, as well as the completion of a workbook that demonstrates research into assessment practice and associated legal requirements. You will also have the ability to conduct performance evaluations in an individual's work setting. You'll also learn how to evaluate your performance in terms of occupational skills, knowledge, and understanding in settings other than the workplace. This might take place in workshops, classrooms, or other training settings. So buckle up and sign up now! Benefits you will gain: Top-notch e-learning materials Modules availability 24/7 An easy-to-use online learning platform Flexible learning hours Level 3 Certificate in Assessing Vocational Achievement (RQF) (Regulated qualification) Exquisite customer service Qualification Focus Awards Level 3 Certificate in Assessing Vocational Achievement (RQF). Description Learners must complete all 3 mandatory units to achieve a total credit of 15In this course, you will: Understand the principles and requirements of assessment. Learn more about different types of assessment methods, manage information, make assessment decisions, and assure quality. Maintain legal and good practice requirements when assessing occupational competence. Plan the assessment of occupational competence. Be able to prepare and carry out assessments of vocational skills, knowledge and understanding. Qualification Purpose This comprehensive Level 3 Certificate in Assessing Vocational Achievement (RQF) course is designed to help students master the knowledge and skills they'll need to effectively assess occupational competence in the workplace and outside the workplace. Who is this course for? The Level 3 Certificate in Assessing Vocational Achievement (RQF) course is for individuals wanting to serve as fully qualified assessors in the educational sector. Individuals who wish to achieve a sought-after assessment certificate will benefit from its excellent training. Entry Requirements There are no specific entry requirements for this qualification. This qualification is accredited for learners who are at least 19 years old or older. Progression Learners wishing to progress from this qualification can undertake the following qualifications: Focus Awards Level 3 Award in Assessing Competence in the Work Environment Focus Awards Level 4 in Understanding the Internal Quality Assurance of Assessment Processes and Practices Focus Awards Level 4 in the Internal Quality Assurance of Assessment Processes and Practices Focus Awards Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practices Total Qualification Time Total Qualification Time consists of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by but not under the supervision of a lecturer, supervisor or tutor.Total Qualification Time for this qualification is 234 hours.Guided Learning HoursThese hours are made up of all contact time, guidance, or supervision of a learner by a lecturer, supervisor, tutor, trainer, or other appropriate education or training providers. Guided Learning Hours for this qualification are 84. Method of Assessment: The Level 3 Certificate in Assessing Vocational Achievement (RQF) is internally assessed and externally assured by Focus Awards. Each learner is required to create a portfolio of evidence that demonstrates the achievement of all the learning outcomes and the assessment criteria associated with each unit. The main pieces of evidence for the portfolio could include: Assessor observation - completed observational checklists on related action plans Witness testimony Learner product Worksheets Assignments / projects / reports Record of oral and written questioning Learner and peer reports Recognition of prior learning (RPL) Evidence may be drawn from actual or simulated situations where appropriate and permitted by the relevant Sector Skills Council or Sector Skills Body. Career path After receiving the Level 3 Certificate in Assessing Vocational Achievement (RQF) certification, you would be eligible to function as a competent professional as: Assessor Professional Trainer Coach Professional Verifier Course Curriculum 32 sections • 89 lectures • 00:40:00 total length •Induction Form: 00:00:00 •Registration Entry Form: 00:00:00 •Unit 1 Understanding The Principles And Practices Of Assessment Guidance For Achieving The Unit: 00:00:00 •Unit 2 Assess Occupational Competence In The Work Environment Guidance For Achieving The Unit: 00:00:00 •Unit 3 Assess Vocational Skills, Knowledge And Understanding Guidance For Achieving The Unit: 00:00:00 •Assessment Guidelines: 00:00:00 •1. Functions of Assessment in Learning and Development: 00:00:00 •2. Key Concepts and Principles of Assessment: 00:00:00 •3. Responsibilities of an Assessor: 00:00:00 •4. Regulations and Requirements Relevant to the Assessment: 00:00:00 •1. Strengths and Limitations of Various Assessment Methods: 00:00:00 •1. Key Factors to Consider When Planning Assessment: 00:00:00 •2. Benefits of Using A Holistic Approach to Assessment: 00:00:00 •3. How to Plan A Holistic Approach to Assessment: 00:00:00 •4. Types of Risks Involved in Assessment: 00:00:00 •5. How to Minimise Risks Through the Planning Process: 00:00:00 •1. Importance of Involving Learner and Others in The Assessment Process: 00:00:00 •2. Information That Should Be Made Available to Learners and Others: 00:00:00 •3. How to Use Peer and Self-Assessment Effectively: 00:00:00 •4. Assessment Arrangements to Meet the Needs of Individual Learners: 00:00:00 •1. Assessment Decisions and Judging Evidence: 00:00:00 •1. Importance of Quality Assurance in The Assessment Process: 00:00:00 •2. Quality Assurance and Standardisation Procedures: 00:00:00 •3. Appeals, Complaints & Disputes Procedures Concerning Assessment in Own Area of Practice: 00:00:00 •1. Importance of Following Procedures for The Management of Information Relating to Assessment: 00:00:00 •2. How Feedback and Questioning Contribute to the Assessment Process: 00:00:00 •1. Legal Issues, Policies and Procedures Relevant to Assessment: 00:00:00 •2. Contribution of Technology in the Assessment Process: 00:00:00 •3. Evaluation of Requirements for Equality, Diversity: 00:00:00 •4. Reflective Practice and Continual Professional Development: 00:00:00 •1. Assessment Planning of Occupational Competence: 00:00:00 •2. Communicating the Process of Assessing Occupational Competence to The Learner: 00:00:00 •3. Planning the Assessment of Occupational Competence to Address Learner Needs and Current Achievements: 00:00:00 •4. Opportunities for Holistic Assessment: 00:00:00 •1. Valid, Fair and Reliable Assessment Method: 00:00:00 •2. Making Assessment Decisions of Occupational Competence: 00:00:00 •3. Following Standardisation Procedures: 00:00:00 •4. Providing Feedback to Learners: 00:00:00 •1. Maintaining Records of the Related Information of the Assessment of Occupational Competence: 00:00:00 •2. Sharing Assessment Information with Authorised Colleagues and Procedures to Maintain the Confidentiality: 00:00:00 •1. Relevant Policies, Procedures and Legislation for the Assessment of Occupational Competence: 00:00:00 •2. Application of Requirements for Equality and Diversity and Bilingualism in Assessing Occupational Competence: 00:00:00 •3. Evaluation of Own Work in Carrying Out Assessments: 00:00:00 •4. Maintaining the Currency of Own Expertise and Competence: 00:00:00 •1. Methods of Assessing Vocational Skills, Knowledge and Understanding to Meet Requirements and Needs: 00:00:00 •2. Preparing Resources and Conditions for The Assessment: 00:00:00 •3. Communicating the Purpose, Requirements and Processes of Assessment to Learners: 00:00:00 •1. Assessment Management to Meet Assessment Requirements: 00:00:00 •2. Providing Support to Learners Within Agreed Limitations: 00:00:00 •3. Analysing Evidence of Learner Achievement: 00:00:00 •4. Making Assessment Decisions Related to Vocational Skills, Knowledge and Understanding: 00:00:00 •5. Standardisation Procedures: 00:00:00 •6. Feedback on Learners' Achievement: 00:00:00 •1. Maintaining Records of Assessment, Its Outcome and Learners Progress: 00:00:00 •2. Making Assessment Information Available to Authorised Colleagues as Required and Maintaining Confidentiality: 00:00:00 •1. Relevant Policies, Procedures and Legislation Relating to The Assessment of Vocational Skills, Knowledge and Understanding: 00:00:00 •2. Applying Requirements for Equality and Diversity and Bilingualism: 00:00:00 •3. Evaluation and CPD: 00:00:00 •Equality and Diversity - Glossary of Terms: 00:00:00 •Equality and Diversity, and The Equality Act 2010: 00:00:00 •Key Feedback Words for Use During Feedback: 00:00:00 •Table of Assessment Methods & Activities: Strengths and Limitations: 00:40:00 •Table of Assessment Types: 00:00:00 •Table of Example Assessment Records: 00:00:00 •Table of Example Assessment Requirements: 00:00:00 •Table of Objectives: 00:00:00 •Table of Potential Learner Needs and Points of Referral: 00:00:00 •Table of Resources Which Could be Used for Teaching, Learning and Assessment: 00:00:00 •Using Questions: 00:00:00 •Unit One Understanding The Principles And Practices Of Assessment - Self-Assessment Grid: 00:00:00 •Unit Two Assess Occupational Competence In The Work Environment - Self-Assessment Grid: 00:00:00 •Unit Three Assess Vocational Skills, Knowledge And Understanding - Self-Assessment Grid: 00:00:00 •Unit 1 Understanding The Principles And Practices Of Assessment Assessment Plan: 00:00:00 •Unit 2 Assess Occupational Competence In The Work Environment Assessment Plan: 00:00:00 •Unit 3 Assess Vocational Skills, Knowledge And Understanding Assessment Plan: 00:00:00 •OBSERV 1: 00:00:00 •OBSERV 2: 00:00:00 •Template - Continuing Professional Development Record: 00:00:00 •Template - Personal Development Plan: 00:00:00 •Template - Reflective Learning Journal: 00:00:00 •Template - Standardisation Record for Assessed Work: 00:00:00 •Templates - A Full Set of Assessment Records: 00:00:00 •Completed Example of A Continuing Professional Development Record: 00:00:00 •Completed Example of A Full Set Of Assessment Records: 00:00:00 •Completed Example of A Personal Development Plan: 00:00:00 •Completed Example of A Reflective Learning Journal: 00:00:00 •Completed Example of A Standardisation Record For Assessed Work: 00:00:00 •Submit Your Assignments: 00:00:00 •Resubmit Your Assignments - Level 3 Certificate in Assessing Vocational Achievement (RQF): 00:00:00

The life of every animal is priceless. Enhance your ability to deliver a better quality of life for animals by taking this Zoology course. This Zoology course will teach you about the mating process of animals. It will educate you on animal behaviour and diversity of life and genetics and breeding. In addition, the course will give you deep insights into vertebrates and invertebrates zoology. You'll also learn about the different types of animal diseases and explore how to create excellent recovery plans. This training is the most effective approach to kickstart your career in the relevant field. Enrol now and learn the skills required to monitor wildlife health! Please note that this course only gives you the theoretical knowledge to succeed in this industry. Our Zoology Course doesn't entitle you to practise as a professional in this specific sector. Learning Objectives Understand the animal mating process Enrich your knowledge of animal behaviour and diversity of life Get broad ideas on genetics and breeding Know about vertebrate and invertebrate zoology Familiarise yourself with the various animal diseases Gain an excellent understanding of animal health care Who is this Course for? This Zoology course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of zoology or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential. Entry Requirement Anyone interested in learning more about this subject should take this Zoology course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path On successful completion of the Zoology course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Zookeeper Toxicologist Zoologist Teacher Veterinary Nurse Animal nutritionist Farm Manager Stable Worker Course Curriculum Module 01: Zoology Zoology 00:12:00 Module 02: Animal Behaviours And Diversity of Life Animal Behaviours and Diversity of Life 00:21:00 Module 03: Genetics and Breeding Genetics and Breeding 00:14:00 Module 04: Vertebrate Zoology Vertebrate Zoology 00:17:00 Module 05: Invertebrate Zoology Invertebrate Zoology 00:24:00 Module 06: Animal Diseases Animal Diseases 00:24:00 Module 07: Animal Health Care Animal Health Care 00:19:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Master the art of welding with our comprehensive course - 'Welding - Basic to Advanced (British Standard).' Learn essential welding techniques, safety protocols, and precision skills in accordance with British Standards. Whether you're a beginner or seeking advanced expertise, our course offers a structured progression to elevate your welding proficiency. Gain hands-on experience and theoretical knowledge, ensuring you meet industry standards and regulations. Start your journey from basics to advanced mastery in welding, guided by expert instructors and aligned with British Standard excellence.

Enhance your ability to strengthen vulnerable families by taking this Diploma in Family Support Worker course. The purpose of this course is to teach you the skills to work with families who need care and support.  In this Diploma in Family Support Worker course, you'll discover how to provide excellent family support services to your clients. The training will provide you with a comprehensive introduction to family support work. You'll better understand how to offer help and advice to families having long or short-term difficulties. You will also pick up valuable information on resolving family conflicts and safeguarding children and families who might be at risk. Learning Objectives Know your responsibilities as a family support worker Understand how to provide family support to those in need Learn how to solve family issues Know how to safeguard children and families from upcoming risks Be able to build and maintain excellent relationships with your clients Who is this Course for? This Diploma in Family Support Worker course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of family support worker responsibilities or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential. Entry Requirement This course is available to all learners of all academic backgrounds. Good understanding of English language, numeracy, and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career Path On successful completion of the Diploma in Family Support Worker course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Family Support Worker Social Care Worker Community Care Staff Child or Family Therapist Local Healthcare Staff Course Curriculum Module 01: Introduction to Family Support Work Introduction to Family Support Work 00:24:00 Module 02: Legislation, Policy and Guidance Legislation, Policy and Guidance 00:51:00 Module 03: Solving Family Issues - Part 1 Solving Family Issues - Part 1 00:49:00 Module 04: Solving Family Issues - part 2 Solving Family Issues - part 2 00:45:00 Module 05: Safeguarding - Assessing need and providing help (Part 1) Safeguarding - Assessing need and providing help (Part 1) 00:33:00 Module 06: Safeguarding - Assessing Need and Providing Help (Part 2) Safeguarding - Assessing Need and Providing Help (Part 2) 00:37:00 Module 07: Building Relationships Building Relationships 00:36:00 Mock Exam Mock Exam - Diploma in Family Support Worker 00:20:00 Final Exam Final Exam - Diploma in Family Support Worker 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Refine your skills with proven SEN teaching techniques. Tailor your approach to meet diverse needs and create a more inclusive learning environment for every student.