ITIL® 4 Specialist: Drive Stakeholder Value: On-Demand The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider
The Computing Technology Industry Association (CompTIA) is the association representing the international technology community. Its goal is to provide a unified voice, global advocacy and leadership, and to advance industry growth through standards, professional competence, and education and business solutions. In order to most efficiently serve the industry and its members, CompTIA has developed specialized initiatives and programs dedicated to major areas within the IT industry. They include, convergence technology, e-commerce, IT training, software services, certification, public policy and workforce development. This bundle offers incredible value for money for anyone looking to get CompTIA certified. It includes 6 separate certification courses, spanning a variety of disciplines and technical fields from IT technician skills, to networking, and IT security, plus more!
Course Objectives At the end of this course you will be able to: Customise tables and charts Customise formatting with styles and themes Modify pictures in a document Create customised graphic elements Insert content using Quick Parts Control text flow Use templates to automate document creation Perform mail merges Use macros to automate common tasks '1 year email support service Take a look at the consistent excellent feedback from our corporate clients visiting our site ms-officetraining co uk Customer Feedback Excelent enviroment for training. Tahnk you. Jenny Price - ACER ' With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Tailored in company training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Working with Tables and Charts Sort Table Data Control Cell Layout Perform Calculations in a Table Create a Chart Customising Formats Using Styles and Themes Create and Modify Text Styles Create Custom List or Table Styles Apply Document Themes Using Images in a Document Resize an Image Adjust Image Appearance Integrate Pictures and Text Insert and Format Screenshots Use the Snipping tool Creating Custom Graphic Elements Create Text Boxes and Pull Quotes Draw Shapes Add WordArt and Other Text Effects Create Complex Illustrations with SmartArt Inserting Content Using Quick Parts Insert Building Blocks Create and Modify Building Blocks Insert Fields Using Quick Parts Controlling Text Flow Control Paragraph Flow Insert Section Breaks Insert Columns Link Text Boxes to Control Text Flow Using Templates Create a Document Using a Template Create a Template Using Mail Merge The Mail Merge Features Merge Envelopes and Labels Create a Data Source Using Word Using Macros Automate Tasks Using Macros Create a Macro Who is this course for? Who is this course for? This course is designed for users who to create or modify complex business documents as well as customised Word efficiency tools Requirements Requirements Preferably, delegates should have attended the Word Introduction course. Career path Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills
Introducing In-Person Couples Therapy Package: Strengthening Relationships Through Personalized Guidance and Connection Are you and your partner facing challenges in your relationship, longing for effective communication, intimacy, and mutual understanding? Miss Date Doctor’s In-Person Couples Therapy Package offers you and your partner the opportunity to engage in face-to-face therapy sessions, fostering a deeper connection and personalized guidance to enhance your relationship. Relationships can experience ups and downs, and sometimes external guidance is needed to navigate through difficult times. Our experienced couples therapists are committed to providing you and your partner with a safe and supportive space to address concerns, improve communication, and strengthen your bond. Here’s how the In-Person Couples Therapy Package can support you: Personalized Couples Assessment: Our therapists will conduct a thorough assessment to understand your relationship dynamics, strengths, and areas that need improvement. Tailored Therapy Sessions: In-person couples therapy offers personalized sessions that cater to your unique needs and relationship goals. Communication Enhancement: We’ll provide effective communication tools and techniques to promote healthy and open dialogues between you and your partner. Conflict Resolution Skills: Our therapists will guide you in developing constructive conflict resolution strategies to navigate disagreements. Reigniting Intimacy: In-person therapy can help you and your partner reconnect emotionally and physically, fostering a deeper sense of intimacy. Emotional Connection: We’ll focus on building emotional connection and understanding between you and your partner. Navigating Transitions: Whether it’s a life change or milestone, therapy can help you navigate transitions while maintaining a strong relationship. Shared Growth: The In-Person Couples Therapy Package promotes shared growth, allowing you and your partner to evolve together as a couple. The In-Person Couples Therapy Package at Miss Date Doctor is designed to strengthen your relationship through face-to-face interaction and expert guidance. Our experienced couples therapists provide a secure environment for open conversation and collaborative problem-solving. Invest in the growth and well-being of your relationship and take the first step towards enhanced connection with the In-Person Couples Therapy Package. Embrace the opportunity to improve communication, address challenges, and build a resilient and loving partnership. Let our skilled therapists guide you and your partner towards a stronger and more fulfilling relationship journey. 1 hour session x3 https://relationshipsmdd.com/product/in-person-couples-therapy/
•The Online NLP Practitioner Training is a comprehensive program that will provide you with the tools and techniques you need to overcome your chronic pain and mental health conditions. • The program includes a printable digital copy of the NLP Practitioner Manual, access to the video recording of the training, ‘live’ online demonstrations of the techniques in action on yourself, online support for one year by way of group calls, and assistance set up your business website. • This program is perfect for anyone who wants to achieve positive change in their lives! Whether you’re a self-starter who is interested in self-development or a professional who is seeking career development and job fulfilment.
A 5-day intensive, practical course covering model-making skills for theatre, film, animation or spatial design. Led by David Neat from his studio in Deptford.
This course presents an approach for dealing with security and privacy throughout the entire software development lifecycle. You will learn about vulnerabilities that undermine security, and how to identify and remediate them in your own projects.