1259 Courses in Cardiff delivered Online

Overview This comprehensive course on Patient Customer Service Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Patient Customer Service Training comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Patient Customer Service Training. It is available to all students, of all academic backgrounds. Requirements Our Patient Customer Service Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 2 sections • 12 lectures • 06:15:00 total length •Introduction to Patient Customer Service: 00:25:00 •Effective Patient Customer Service Training: 00:26:00 •Areas of Patient Customer Service: 00:36:00 •Customer Service Operative Skills: 00:36:00 •Organising Schedules: 00:44:00 •Medical Jargon and Terminology: 00:44:00 •Effective Filing Systems in Medical Offices: 00:35:00 •Patient Customer Service Soft Skills: 00:28:00 •What Customer Service Is to Different Medical Professionals: 00:36:00 •Providing Customer Service and Support to Colleagues: 00:27:00 •Handling Difficult Customers: 00:38:00 •Assignment - Patient Customer Service Training: 2 days

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Description: Customer care service holds daily business exercises like promoting, deals and so forth. This course is intended for people who are intrigued to improve capacities or upgrade their attitudes in this field. This course is designed to provide you with the strategies that will help you expand competition in your occupations. It helps you gain the skills that are required to deal with the difficult situations. This course will likewise enable you to improve you communication skills which will make it easier to speak and build good relationship with the clients. Who is this course for? For individuals already existing in this field willing to enhance the abilities and learn new techniques. For people who are ready to take customer care service as the future profession. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: Advanced Diploma in Customer Care and Relation course is a useful qualification to possess, and would be beneficial for the following careers: Technical support staff Client relations manager Call center manager Customer service re-presenter. Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Care and Relation 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Care and Relation 00:30:00

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Negotiation Skills and Sales Psychology for Estate Agent Diploma Elevate your career in real estate with our Negotiation Skills and Sales Psychology for Estate Agent Diploma. This comprehensive course is meticulously designed to sharpen your negotiation acumen and deepen your understanding of sales psychology, setting you on a path to excellence in estate agency. Learning Outcomes: Gain comprehensive knowledge about the role of an estate agent. Distinguish between various types of estate agents. Master the art of negotiation in real estate transactions. Develop expertise in letting property. Create a structured negotiation framework. Acquire skills to manage and resolve difficult situations effectively. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Negotiation Skills and Sales Psychology for Estate Agent Diploma: Understanding Estate Agent: Develop a nuanced understanding of the estate agent's role, focusing on responsibilities, legal frameworks, and professional ethics. Different Types of Estate Agents: Discern the key differences between residential, commercial, and dual agents, including the specific skill sets and legal requirements for each. Estate Agent Strategies in Real Estate Negotiations: Enhance your negotiation prowess by understanding persuasive techniques, risk management strategies, and ethical considerations specific to real estate. Letting Property: An Estate Agent's Guide: Delve deep into the art and science of property letting, encompassing tenant acquisition, lease agreements, and property management best practices. Creating a Negotiation Framework: Design a holistic framework for real estate negotiations, incorporating essential components like planning, communication, and conflict resolution. How To Deal With Difficult Situations: Master the strategies to resolve challenging situations, from legal disputes to ethical dilemmas, equipping you with the skills to turn obstacles into opportunities.

Customer Service Training Course is Now The Most Demanding Course to Advance Your Career! Customer Service Course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Personal Finance. Our course starts with the basics of Customer Service training and gradually progresses towards advanced topics. Therefore, each lesson of this course is intuitive and easy to understand. Key Points You'll Learn: Customer service to create Super-fans who will buy more and recommend your business to their friends. Create a customer experience that delights clients and makes them feel like they're getting a great product. Earn more money from repeat customers and referrals. Turn even angry clients into loyal, long-term clients with amazing customer service. Engage your customers better. Give customers an experience that makes them love your service. So, stand out in the job market by completing the course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Customer Service training course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Curriculum Summary: Importance of Customer Service Customer Service Assistant Providing 'Concierge' Level Of Service The 5 Tenets Of Total Quality Management How To Boost Customer service Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money - Through Customer Retention Dealing With Difficult Customers Method of Assessment MCQ Based Passing Marks 60% Instant Assessment and Feedback Certification CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this course. Requirements To enrol in this course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Customer Service. Customer Service Trainer: £25,000 to £40,000 per year Customer Experience Specialist: £22,000 to £38,000 per year Training and Development Coordinator: £22,000 to £35,000 per year Customer Success Manager: £28,000 to £45,000 per year Call Center Training Supervisor: £28,000 to £40,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Warehouse management provides learners with the fundamental knowledge and skills needed to efficiently manage warehouse operations.

Description: Customer service and the success of a company are interdependent. By offering excellent customer service, you can retain customers and grow your business. The Customer Care Training course combines all the essential knowledge in detail to enable you to become progressing in the competitive and dynamic customer care field. You will introduce to the most-needed skills to master the position as a customer care assistant or receptionist. Explore the necessity of having a customer service standards which indirectly reflects your brand's values. This course provides an excellent base for high-quality customer care to stay ahead in the robust and competitive job market, Upon successful completion of the course, you'll be able to handle issues for customers and do your best to ensure they are satisfied. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Care Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Care Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Overview Customer Care Promo FREE 00:02:00 Introductory video 00:01:00 Lesson Two: Experiencing Customer Care Exploring Our Own Experiences of Being Customers 00:01:00 Exploring Our Own Experiences Part Two 00:05:00 Lesson Three: Meet and Greet Meet and Greet 00:03:00 Lesson Four: Equality and Diversity Equality and Diversity 00:07:00 Lesson Five: Telephone Skills Developing Your Telephone Skills 00:12:00 Lesson Six: Hints and Tips Hints and Tips for Best Practice 00:18:00 Lesson Seven: Complaints Dealing with Complaints 00:11:00 Lesson Eight: Conclusion Conclusion 00:02:00 Assessment Assignment - Customer Care Training 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Lifetime Access One-Time Enrolment, Lifetime Learning, Our Prime Learners will Get: Instant, Unlimited & Lifetime Access to 3000+ Courses Unlimited PDF Certificates Unlimited PDF Transcripts 1 Free Student ID card & Many More Key Highlights of the Prime Membership Lifetime Access to 3000+ Courses Get Instant Access to all courses Unlimited PDF Certificate Unlimited PDF Transcripts No Hidden Charges CPD Certification Study anytime from anywhere at your own pace 1 Free Student ID card Tutor Support Access to All Future Courses Trusted by 500+ Leading Universities and Companies Globally Some of our All Time Popular Courses: 2D Animation: Ultimate Guide to Adobe Animate Abuse Awareness & Response Training Academic and Research Skills for Business Accident Investigation Accident Investigation training – Documentation and Solution Accountancy Accounting – Income statement and Balance Sheet Accounting and Finance Accounting Skills for New Supervisors Active Listening ADHD Awareness Admin, Secretarial & PA Administrative Management Administrative Management – Meeting and Conference Adobe Acrobat 7 Adobe Acrobat 8 Pro Adobe After Effects: Learn to Use Shape Tools Advanced Diploma in Anger Management Advanced Diploma in Customer Service Advanced Diploma in Psychology Advanced Diploma in Sales Management Advanced Management Diploma Advanced Safeguarding Children (Level 2 Safeguarding) Agricultural Science Agricultural Science – Aquaculture and Permaculture Agricultural Science – Home Gardening and Animal Farming Agricultural Science – Soil Science and Plant Nutrition Airport Operations Course Level 3 Allergen Awareness – Online Training Alternative Medicine – Energy Therapies An Environmental Audit Primer Anaesthetist Training Anaphylaxis and Basic Life Support (CSTF) Animal Care Level 3 Course Animal Nutrition Animal Science Animal Science – Disease and Medicine Anti Social Behaviour Anxiety in Children and Young People during COVID-19 Arboriculture Arboriculture – Equipment and Operation Archaeology Archaeology – Excavation and Documentation Archaeology – Surveying and Feature Architectural Studies Arts Management Arts Management – Leadership and Entrepreneurship Arts Management – Marketing and Fundraising ASP.NET Core MVC Webforms – Build Real Projects Asp.Net Webforms from Scratch for Beginners Asperger Syndrome Awareness Asperger Syndrome Awareness Assessing Mental Capacity Certificate Course Assessment in Education and Training Attention Management Diploma Audiology Audiology – Acoustics and Psycho-acoustics Augmented Reality Autism Awareness Automated External Defibrillator (AED) – Online Training Aviation Law Training Ayurveda – Daily routine, Exercise & Yoga Ayurveda Diploma Course Baker Baking -Techniques and Recipes Baking & Cake Decorating Online Diploma Course Baking and Equipment for Beginner Banksman Essentials Training Basic Biology Basic Bricklaying Training Basic Business Management – Boot Camp for Business Owners Basic C# Coding Basic Cardiac (Heart) Care Basic Electricity – Voltage, Capacitance and Capacitors Basic English Masterclass Basic Fire Safety Training Basic Life Support Basic Principles of Health Care Delivery Basics of Dog Grooming Basics of Process Planning Beginner Bike Maintenance Behaviour That Challenges in Children Bicycle Training for Beginners Bicycle- Parts and Maintenance Big Data Analytics with PySpark Power BI and MongoDB Big Data Analytics with PySpark Tableau Desktop and MongoDB Biochemistry Biochemistry- Cells, Protein and Metabolism Bioinformatics Biomedical Science Biotechnology Biotechnology – Health, Industrial and Business Bipolar Disorder – Social Inclusion, Psychotherapy and Awareness Bipolar Disorder Awareness Bipolar Disorder- Mental Illness,Risk and Treatment Birth Doula Blended Learning Course for Teachers Body Language Reading Body Language as a Sales Tool Bodyguard Training Botany Brain Injury – Awareness and Prevention Branding Creating and Managing Your Corporate Brand Bread Making Bricklaying Bricklaying – Joint Finishes and Building Curved Arches British Citizeship Diploma Budgets and Managing Money Build an Amazon Affiliate E-Commerce Store from Scratch Build Animations with Adobe After Effects Building a Consulting Business Building Big Data Pipelines with PySpark MongoDB and Bokeh Building Your Own Computer Course Bullying & Harassment Training Bullying in the Workplace Business Account Manager Business Administration & Monitor Business analysis – Strategy, Planning and Monitoring Analysis Business English: Reading and Writing Business Environment Business Ethics for the Office Business Information and Effective Communication Business Intelligence Analyst Course Business Law Business Management Business Operations Business Plan Business Process Management Business Resources Maximisation Business Studies Business Team Performance C++ Programming for Absolute Beginners CAD Design – Assemblies, Modelling and Civil Drawings Cake Decorating Call Centre & Customer Service Training Course Call Centre Training Canadian Tax Accounting Candle Making Business Diploma – Level 3 Canine Communication Car Mechanic Car Mechanic Training for Beginners Carbon Literacy Knowledge Care Planning and Record Keeping | Health & Safety Online Course Career Coaching Level 3 Career Development and Passion Carpentry Carpentry – Floor, Wall, Window sand Roof Framing Cash Flow Management Basics Cat Psychology and Training Catering Management Cattery Management Causes & Spread of Infection CCTV Operator Course CDM Awareness Training Course Central Banking Monetary Policy Cerebral Palsy Awareness Cerebral Palsy- Child, Care Planning and Treatment Certificate in Teacher Training Change Management Change Management – Change and How to Deal With It Character Rigging and 2D Animation in Toon Boom Character Rigging in Toon Boom Harmony Chemical Spill Child and Adolescent Mental Health Child and Adolescent Mental Health – Problems and Treatment Child Development Child Development and Well-being Child Health & Communication Development Child Language Disorder (CLD) Child Neglect Awareness Certificate Course Child Playwork Child Protection Annual Refresher Child Protection Officer Child Sexual Exploitation and Interventions Chocolate Making Cleaning, Decontamination and Waste Management Clinical Coding – Online Course Clinical Governance Course – Level 3 Clinical Governance Fundamentals Clinical Governance in Adult Care Clinical Observation – Medicine, Health Safety and Hygiene Clinical Observations Skills Clinical Psychology Coaching and Mentoring in Care Code with Python: Learn Classes, Methods and OOP Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course Commercial Law Commercial Management Commercial Management – Cash Flow, Negotiation and Agreements Communication & Information Handling in Care Communication Skills in Health and Social Care Communications for Small Business Owners Complete Communication Skills Master Class for Life Complete Microsoft SQL Server from Scratch: Bootcamp Complete Python from Scratch: Start your career in Python 3+ Compliance Management Concierge Concierge – Work Environment and Etiquettes Concussion and Brain Injury Awareness Conference and Event Management Confidence Building Training Conflict Management – Crisis and Risk Assessment Conflict Resolution Consent Training in Healthcare Course Conservation Diploma Course Construction Cost Estimation Construction Safety Consumer Rights Awareness Contemporary Issues in Education Content Management Content Management – Content Strategy and Content Marketing Continuous Improvement with Lean Control and Administration of Medicines Online Training Course Conversational Leadership Conveyancing- Online Diploma Course Copyediting & Proofreading Copywriting – Online, Press and Print Media Copywriting Copywriting for Mainstream Media Corporate Finance – Profitability in a Financial Downturn Corporate Finance: Profitability in a Financial Downturn Corporate Process & Maintenance Corporate Risk And Crisis Management – Online Course Corporate Social Responsibility (CSR) Cosmetology Cost, Revenue & Tax Counselling – Family, Children and Adolescents Counselling Counselling and Psychotherapy Couples Therapy- Affairs and Conflict Resolution Couples Therapy/Marriage Counselling Covid 19 – Psychological First Aid Covid 19- Impacts and Psychological Aid COVID-19 Critical Care: Understanding and Application COVID-19: Psychological First Aid Covid19 Awareness Diploma for Healthcare Assistant Create Amazing Daromas in Maya Create Smart Maps in Python and Leaflet Creating Children’s Room Creating Successful Staff Retreats Creative Thinking and Innovation Creative Writing Criminal Investigator Criminal Law Crisis Communication for HR Crisis Communication for HR Crisis Management Critical Thinking: Implications for Leadership Crochet for Beginners Cross-Cultural Awareness Training CSR Policies & Supply Chain Management Customer Relationship Management Customer Relationship Management (CRM) – Customer Complaints and Relationship Customer Service & Environment Customer Service Training – Managing Customer Service Cyber Law Online Course Cycling Training Dangerous Substances and Explosive Atmospheres Regulations (DSEAR) Training Data Analytics Data Entry Administrator Training Deaf Awareness Decision Making and Critical Thinking Decision Making in High Stress Situations Delivery Manager Dementia Awareness Dementia Care & Management Dental Assistant Dental Assistant Training – Radiology , Infection Control and Instruments Dermatology Dermatology – Acne and Its Remedies Develop Big Data Pipelines with R & Sparklyr & Tableau Develop Big Data Pipelines with R, Sparklyr & Power BI Develop Smart Maps with Python and Leaflet – Windows Version Developing a Lunch and Learn Program Developing a Training Needs Analysis Developing Interpersonal Skills Course Developing Quality Customer Service Skills Developing Your Executive Presence Developing Your Training Program Diabetes Awareness Diabetes Management & Balanced Diet Diet and Nutrition – Healthy and Ketogenic Diet Diet and Nutrition Diploma Diet and Nutrition for Animals Diet and Nutrition for Pregnancy, Adults and Various Groups Digital Communication and Business Digital Marketing for Business Digital Marketing Growth Hacking Techniques Online Course Digital Product Management Diploma in Alternative Medicine Diploma in Basic Chemistry Level 3 Diploma in Business Management: Corporate Behaviour Diploma in Business Proposal Writing Diploma in Effective Writing Skills Diploma in Event Management Diploma in Forex Trading Diploma in Meeting Management Diploma in Occupational Therapy Diploma in Performance Management Diploma in Personal Branding Diploma in Pharmacy Skills Diploma in Recruitment Management Diploma in Social Work Studies Diploma in Water Chemistry Diploma in Water Treatment Diploma in Workplace Safety Disability & SEN Disability Assessor Training Disability Awareness & Inclusion Training Disability Awareness: Working with people with Disability Diversity and Equality in Workplace Diversity and Equality in Workplace Level 3 Diversity Training Diversity Training – Online Course DIY Home Improvement DNA and Genealogy Course Document Control – Strategies and Instruments Dog Agility Dog Agility- Tunnels, Jumps and Agility and Health Dog Care and Grooming Dog Cleaning Dog Health Care Dog Parasite Care Domestic Appliances Repairing Course Domestic Violence – Risks and Abuses on Children Domestic Violence and Abuse Awareness Diploma Domiciliary Care Support Worker Door Supervising Drama Therapy Dream Analysis and Interpretation Driver Safety Awareness Driving Instructor Driving Instructor- Learning and Driving Large Vehicles Drugs and Alcohol Awareness Training DSE Training (Display Screen Equipment) Duty of Care & Safety Responsibilities Dyslexia Awareness Dysphagia Awareness Early Years Supervision Ecosystem and Wildlife Conservation EDI in adult care Education and Pedagogy Effective Communication with Children Effective Partnership in The Learning and Teaching Context Effective Planning and Scheduling Effective Remote Working Training EFT – Emotional Freedom Technique Egyptology Egyptology- Architecture, Government and Society Email Marketing for Beginners Email Writing Training Emergency Care Worker Emergency First Aid at Work – Annual Refresher Emotional Freedom Technique – Treating Children and Improving Life Emotional Intelligence – Mindfulness and Empathy Emotional Intelligence and Human Behaviour Emotional Intelligence, Mindfulness and Empathy Training Employee Hiring and Termination Training Employee Management Course: Millennial Onboarding End of Life Care Course English for Healthcare English Grammar – Articles & Nouns (Intermediate level) Entrepreneurship Diploma Entrepreneurship Training Environment Management Environmental Awareness Training Environmental Engineering Environmental Health Environmental Health – Climate Change and Health Environmental Law Epidemiology Epidemiology – Risk and Disease Prevention Epilepsy Awareness Equality, Diversity and Discrimination Equine Psychology Equine Psychology- Horse and Human Relationships Essentials of European Medical Device Regulations Event Management – Plan, Administrative and Post Event Activities Event Management and Planning Course Event Planner Event Planning – Catering, Waste Disposal and Security Executive and Personal Assistant Training Course EYFS Facilitation Skills Training Factors that Impact Life Chances of Children and Support Family Law Fashion and Lifestyle Blogger Fashion Law Online Course Fashion Store Assistant Financial Advisor Financial Analysis Financial Controller Training Financial Investigator Financial Management Financial Modelling Course – Learn Online Financial Wellness – Personal Money Management Financial Wellness: Managing Personal Cash Flow Fine Art FinTech Fire Extinguisher – Online Course Firefighter Training Firefighter Training – Evacuation & Safety First Aid at Work First Aid for Pets First Aid Trainer Course Floristry Food and Beverage Manager Food and Mood: Improving Mental Health Through Diet and Nutrition Food Hygiene and Safety Food Labelling Regulations Training Food Safety Knowledge – Microbiological, Allergenic Hazards & Control Measures Foot Health Practitioner Forensic Accounting Course Forestry Forestry – Ecosystem, Soil and Surveying Forex Trading – Technical Analysis and Managing Risk Forklift Training – Online Course Functional Skills English Functional Skills Maths Level 2 Fundamental of Botany Fundamental of Business Analysis Fundamentals of Domestic Violence & Abuse Fundamentals of Alternative Medicine Fundamentals of AutoCAD Fundamentals of Biotechnology Fundamentals of Business Analysis Fundamentals of CAD Design Fundamentals of Car Restoration Fundamentals of Carpentry Fundamentals of Change Management Fundamentals of Construction Management Fundamentals of Copywriting Fundamentals of Corporate Finance Fundamentals of Crochet Fundamentals of Customer Relationship Management (CRM) Fundamentals of Emotional Intelligence Fundamentals of Equine Psychology Fundamentals of Forex Trading Fundamentals of Gemology Fundamentals of Human Resource Audit Fundamentals of Journalism Fundamentals of Microbiology Fundamentals of Six Sigma Fundamentals of Spill Management Fundraising Garden Design Gas Safety GCSE English GDPR Gel Manicure and Nail Artist Gemology Gemology- Weight and Measurement Genetics Geology Getting Stuff Done – Personal Development Boot Camp Goal Setting and Accomplishment Course Gold Trading Good Manufacturing Practice (GMP) HACCP Level 2 Training Handling Sales Objections & Negotiating Course Handmade Soap Making Handyperson HAVS (Hand-Arm Vibration Syndrome) Training Course Health & Safety and Wellbeing in Care Health and Safety at Workplace Health and Safety for Homeworkers Health and safety in Care Health and Safety in Construction Environment Health and Safety Training for Managers and Supervisors Health Care & Risk Assessment Healthcare GDPR Basics Healthy Eating – Physical & Mental Health Heatwave: Health and Safety Tips Higher Technician in Cooking and Gastronomy Hiring for Success – Behavioral Interviewing Techniques Home Based Childcare Course – Level 3 Home Education – Assessment and Methods Home Improvement – Damp, Rots and Pests Homeopathy – Children and Women Homeopathy – Practice and Remedy Homeopathy Diploma Horticulture Hospitality and Revenue Management Hospitality Management Level 2 Hotel Revenue Management – Pricing and Forecasting Hotel Revenue Management – Strategy and Overbooking Practice Housecleaning HR Audit – Reporting, Training and Development Process HR Management: Employee Motivation HTML and CSS Coding for Beginners Human Growth and Development Human Microbial Diseases Human Resources Training – HR for the Non-HR Manager Human Rights Hydroponics Gardening Online Course Hydrotherapy Hydrotherapy – Shoulder and Lower Limb IELTS Test Preparation Import/Export https://tilcareerb2b.wpenginepowered.com/course/improving-intelligibility-in-apraxia-and-dysarthria/ Inclusive Teaching and Learning Approaches Individual & Group Learning Infection Control Infection Control & Medicine Handling Infection Prevention and Control Training Infection Spread by Person-to-Person and Sexual Contact Awareness Influence and Persuasion Information Management Information Management- Strategy and Data Protection Initial Training of Community Health Agents Inspirational Leadership Skills: Practical Motivational Leadership Insurance Agent Training Intelligence Analyst Certification Course Intermediate Economics Level 3 Intermediate Python Coding International Development Studies International Healthcare Policy International Law International Relations Interrogations And Confessions Psychology Intrapreneurship Introduction to Accident Investigation Introduction to Administrative Management Introduction to After Effects Introduction to Agricultural Science Introduction to Airport Management Introduction to Animal Science Introduction to Arboriculture Introduction to Archaeology Introduction to Arts Management Introduction to Audiology Introduction to Ayurveda Introduction to Banking – Revised Introduction to Basic Electricity Introduction to Catering Management Introduction to Cerebral Palsy Introduction to Clinical Observation Introduction to Commercial Management Introduction to Concierge Introduction to Conservation Introduction to Content Management Introduction to Counselling Introduction to Customer Relationship Management Basic Dermatology Introduction to Dermatology Introduction to Diet and Nutrition Introduction to Digital and Emerging Technologies Introduction to Diversity in Workplace Introduction to Document Control Introduction to Dog Agility Introduction to Dog Breeds and Basic Anatomy Introduction to Egyptology Introduction to Emotional Freedom Technique(EFT) Introduction to Environmental Health Introduction to Epidemiology Introduction to Event Management Introduction to Event Planning Introduction to Facility Management Introduction to Firefighter Training Introduction to Food Allergen Awareness Training Introduction to Food Hygiene and Safety Introduction to Genetics Introduction to Health Economics and Health Technology Assessment Introduction to Home Improvement Introduction to Homeopathy Introduction to Hotel Revenue Management Introduction to Hydrotherapy Introduction to Investment Banking Introduction to Kitchen Gardening Introduction to Landscape Architecture Introduction to Lean Process Introduction to Leisure Management Introduction to Maps in Folium and Python Introduction to Maps in R Shiny and Leaflet Introduction to Marriage Counselling Introduction to Medieval History Introduction to Midwifery Certificate Introduction to Minute Writing Introduction to Modern Human Resource Management – Revised Introduction to Mushroom Cultivation Introduction to Neuro Linguistic Programming Introduction to Neurology Introduction to Oil and Gas Management Introduction to Pain Management Introduction to Party Planning Introduction to Pedagogy Introduction to Podcasting Introduction to Purchasing and Procurement Introduction to Safeguarding Vulnerable Adults Introduction to Soap Making Introduction to Social Work Introduction to Social Work Introduction to Statistics Introduction to Toon Boom: Create Your First Character Introduction to Transport Management Introduction to Urology Introduction to Vaccination Introduction to VAT Introduction to Warehouse Safety Introduction to Wedding Planning Introduction to Workplace First Aid Introduction to Zoology Inventory Management – The Nuts and Bolts Investment Investment Banking Investment Banking – Merger and Acquisition Islamic Finance IT Security Basics IT skills for business Job Search Skills – Cover Letter, Personal Development and Networking Journal Therapy Journalism Journalism- Newspaper, Radio and Television Key Account Management Course Kids Party Planner Diploma Kitchen Gardening Kitchen Gardening – Soil, Bed and Planting Kitchen Gardening and Eco-Friendly Pest Management Kitchen Manager Know Your Customer (KYC) KS1 and KS2 Teaching Assistant- Complete Bundle Land Management Land Surveying Landscape Architecture Large Goods Vehicle (LGV) Lead Awareness Training Leadership and Management Course Leadership and Management Essential Skill Leadership and People Management Diploma Leadership in Teaching Leadership Skills for Supervisors – Communication, Coaching, and Conflict Leadership Skills for The Future Leading and Managing Remote Team Lean Process and Value Stream Mapping Learn 2D Animation with Adobe Animate Learn CSS Coding from Scratch Learn MySQL from Scratch for Data Science and Analytics Learning Support Assistant Learning Support Assistant Legal Advisor Training Legal Secretary and Office Skills Diploma Leisure Management Leisure Management – Planning and Marketing Lesson Planning for Teaching Level 1 Health and Safety in a Construction Environment Level 2 Certificate in Workplace Management: Civility Level 2 Certificate in Workplace Management: Harassment Level 2 Certificate in Workplace Management: Violence Level 2 Health and Safety in the Workplace Level 3 Diploma in Anatomy and Physiology of Human Body Level 3 Diploma in Business Etiquette Level 3 Diploma in Coaching & Mentoring Level 3 Diploma in Marketing Level 3 Diploma in Six Sigma & Lean Process Level 3 Diploma in Supply Chain Management Level 3 Diploma in Time Management Level 3: Public Speaking Diploma Course Library and Information Science Library and Information Science Diploma Life Coaching | Online Course Lifeguard Training Lifeguard Training – Cardiac Emergencies, First Aid & Injury Prevention Lifeguard Training Fundamentals Lifting Operations and Lifting Equipment Regulations (LOLER) Training Line Management Logistic Management Logistics and Supply Chain Management Lone Worker Safety Lone Worker Training Machine Learning for Predictive Maps in Python and Leaflet Make Money with Blogging Make Money With YouTube Management Training: How to Be a Better Boss Managing Personal Cash Flow Managing Quality and Service Delivery Managing the Virtual Workplace Manual Handling Marine Biology Course – Online Diploma Market Research & Analysis Marketing Marketing & CRM Marketing and Sales Marketing Strategies for Small Business Marriage and Family Therapy Marriage Counselling – Apology and Forgiveness Master JavaScript with Data Visualization Mastering Organizational Chaos Material Management Maternity Care Assistant Course Maximising Personal Productivity Course Maya for Absolute Beginners Mechanical Engineering Media and Public Relations Diploma Media Studies Medical & Clinical Administration Diploma Medical Law Medical Law Medical Terminology Training Medical Transcription Medical Writing Medication Awareness Training for Care Medieval History Medieval History – Art and Architecture Medieval History – Life and Means of Living Mental Health Disorders & Medication Mental Health First Aid Certification Mentee and Mentor Merchandising Meteorology Microbiology – Prokaryote and Eukaryote Diversity Microsoft Excel 2016 Part One Microsoft Excel 2016 Part Three Microsoft Excel 2016 Part Two Microsoft Excel 2016 PowerPivot Microsoft SQL Server Bootcamp 2022 Military History Minute Writing – Role and Responsibility Montessori Teaching – Fundamental Concepts & Principles Mortgage Adviser Course Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Motivational Interviewing Mushroom Growing Course Mushroom Spawning and Compost Nanny Care Worker Negotiation Skills Certificate Neonatal Nursing Neurology Neurology – Assessment and Spinal Cord Disorder NLP Tools for Real Life Noise and Hearing Protection Training Novel Writing and Publishing Nursery Assistant Certificate Nursing Assistant Nutrition and Hydration Nutritional Therapy Observation Skills for Carers OCD Awareness OCD Awareness Office Administration Office Facility Management Oil and Gas Management Oil and Gas Management- Health and Safety Online Fire Safety Course Online Meeting Management Online Meeting Management Essentials Online Veterinary Medicine Course Organisation & People Management Organisational Change & Effective Planning Organisational Skills Course for Administrator Ornithology Oven Cleaning Training Course Oxygen First Aid Training – Online Course Paediatric Vaccination Paediatrician Pain Management Pain Management – Back and Neck Pain Paramedicine Paramedicine Study Parapsychology Parapsychology Parenting Skills Training Course Particle Physics Partnership in Adult Care Party Planner Pathological Demand Avoidance Patient Customer Service Training Payroll Management Course Pension UK Performance Coaching Performance Cycling Performance Management Level 3 Person-centered Practice in Adult Care Pet First Aid Pet Sitting and Dog Walking Pharmacology Phlebotomist Training Phone-Based Customer Service Phonics Teaching and English Phonology Physiotherapy Assistant Course Planning, Delivery and Assessment in Teaching Plant Genetics – Ecology, Gymnosperms, Angiosperms and Palaeobotany Play Therapy PLUMBING Podcasting – Tools, Voice Coaching and Marketing Podcasting Essentials Poetry Writing Politics Pool Maintenance Positive Attachments for Children Positive Behaviour in Children and Youth Positive Handling in Schools Power Cutting Tools and How to Use Them PPE PR : Public Relation Practical Advice For Converting To A Takeaway Kitchen Primary Teacher Principle of Business Principles of Administrative Service and Business Documentation Principles of Digital Marketing Principles of Infection Prevention and Control Principles of Information & Digital Technology Printing Worker Private Detective Training Process Improvement with Gap Analysis Product Management Professional Development and Personal Well-being Professional Diploma in Project Management Professional Diploma in Stress Management Professional Plumbing Professional Supervisor Training Course Professional Telephone Receptionist Course Professional Waiter Diploma Project Management Promoting Child and Young Person Development Provision and Use of Work Equipment Regulations (PUWER) Psychology of Anxiety and Stress Public Health Public Healthcare Purchase Ledger Purchasing and Procurement Basics Python Programming for Kids and Beginners Quality Assurance Quality Management Quality Management Fundamentals Quantity Surveyor Diploma Radiography Recovering from a Job Loss in Technology Recruitment & Onboarding Process Recruitment and Social Media Course Reflective Practice Remote Teaching Online Remote Team Management Bundle Report Writing Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) Training Research in Adult Care Research in Health and Social Care Residential Childcare Residential Childcare for Children with Disabilities Residential Property Sales Residential Surveyor Resilience Training Resourcing and Managing Talent Course Respirable Crystalline Silica Awareness Responsibilities of Care Manager Restaurant Management Restful API Web Services with PHP and MySQL: Bootcamp Retail Industry and Buyer Behaviours Revamp Your Closet Risk Assessment & Management Diploma Risk Management Risk Management in Adult Care Role of Nutrition in Human Health Roles and Responsibilities in Education and Training Rugby First Aid Rule of Law Safe Handling of Medicines Safeguarding and Protection of Children and Young People Safeguarding Children From Abuse Safeguarding Children: Internet Safety Safeguarding for Taxi Drivers Safeguarding Small Business During Pendemic Safeguarding Vulnerable Adults – Communication, Sharing Information & Reporting Safeguarding Vulnerable Adults Training (Level 1) Safer Recruitment Training Safety & Precautions in Medication Management Sales Skills Sales Skills Security Guard Self Esteem and Assertiveness Skills Course Self Isolation and Self Distancing during COVID 19 Self-Leadership SEO and Social Media Marketing Setting Up Your Dog Grooming Business Sewing Diploma Sexual Harassment in the Workplace Training for Managers and Supervisors (SHWT) Sharps Training Site Management Safety Training Scheme (SMSTS) Six Sigma Entering the Dojo Skills for Positive Working Relationships Skills for the Administrative Assistant Skin Care Treatment Course Smart Meter Installer Training Smartphone Photography Online Course Soap Making – Equipment and Special Soap Recipes Soap Making – Tips, Tricks and Precautions Social Care Social Inclusion Officer Training Course Social Media in Business Social Media in Healthcare Social Media Marketing Course – The Step by Step Guide Social Science – Online Diploma Course Sous Chef Spatial Data Visualisation and Machine Learning in Python Speaking And Writing English Effectively Speed Reading Spill Management Training Spill Management: Clean-Up, Prevention and Best Practices Spiritual Life Coaching Diploma Course Sports Agent Sports Injuries Sports Medicine Fundamentals Sports Psychology Sports Therapy Stakeholder Management Start Up Start Up Performance Management Starting a Business or Social Enterprise – The Stone Soup Way Statistical Analysis Statistics Essentials Stock Trading Store Assistant Strategic Business Management – Online Diploma Course Strategic Planning and Analysis for Marketing Strategic Planning and Analysis for Marketing Strategic Planning for Organisation Strategies & Skills for Recruitment – Online Course Stress Awareness Training Structure and Overview of the Health and Social Care Sector Study Skills for Healthcare Substance Misuse Awareness Online Certification Course Super Learning Supervision in Adult Care Supervisor Training Supply Chain Management Supply Chain Management – Analysing and Reducing Risk Supply Chain Management – Efficiency and Accuracy Supporting a Grieving Employee: A Manager’s Guide Supporting Your Mental Health While Working from Home Supporting Your Team’s Health And Wellbeing Remotely Surveying Basics Sustainable Living Talent Management Course Tax Accounting Teaching English as Foreign Language (TEFL) Certificate Teaching Students with Learning Disabilities Team Building Diploma Team Leader in Health Care Team Management Level 5 Team Management Level 5 Telemarketing – Using the Telephone as a Sales Tool The 5S System – Lean Methodology on Workplace Optimization and Housekeeping The Complete MySQL Server from Scratch: Bootcamp The Complete SQL from Scratch: Bootcamp The Manager: Management and Leadership Development Programme The Professional Supervisor The Secrets of Body Language Town Planning Traffic Marshal Training & Learning for Carer Transport Manager Travel Agent and Consultant Training Travel Blogger TV Presenter Online Course Unconscious Bias Training Course Understanding Mediterranean and Okinawa Diets Urology Urology – Diseases and Treatment Using Activities to Make Training Fun Verbal and Non-Verbal Business Communications Verification of Death Training for Nurses Virtual Assistant Virtual Interviewing for HR Virtual Team Building and Management Course Voice Disorders Voiceover artist online course Vulnerability, Abuse & Safeguarding Warehouse Safety Warehouse Safety – Hazard and Safety Management Web GIS Application Development with C# ASP.NET CORE MVC and Leaflet Web GIS Application Development with Java Spring Boot MVC and Leaflet Web Scraping and Mapping Dam Levels in Python and Leaflet Wedding Planner Wedding Planning – Themes, Food and Photography Welding Basics and Safety Whistleblowing Training | Online Certification Course Wildlife Rescue and Rehabilitation Working from Home Essentials Working in Confined Spaces Basic Training Health and Social Care Workplace Communication Management Workplace Confidentiality Workplace First Aid Level 3 Workplace First Aid Level 4 Workplace First Aid Training – Breathing Problems, CPR & Fractures Workplace Performance Management Workplace Productivity Training Workplace Stress Management Workplace Team Networking Diploma Workplaces Rights and Responsibilities Write and Publish a Research Paper: Complete Guide Youth Work Certificate Level 2 Zoology Zoology – Diseases and Health Care Mini MBA Level 3 Diploma in Health & Social Care Care Certificate Course – 15 Standards Cyber Security Workplace First Aid Online Training Course Electrician Complete Training Certificate In Residential Surveying Certificate In Electrician Electrical Safety Certificate In Quantity Surveying Diploma In Veterinary Physiology & Psychotherapy Politics Diploma In Construction Management Introduction to Petroleum Engineering and Exploration Diploma In HR and Payroll Management Recruitment Consultant Diploma In Criminology and Police Investigations Professional Photography Project Management Product management HTML & CSS CODING for beginners Coding with Python 3 Intermediate Cybersecurity Information Technology Management Business Analysis Data Analysis Health care management and care courses Digital Marketing Level 3 Diploma in health & social care Cyber security incident Handling Rigging and lifting Plumber - Professional Plumbing Quantity Surveyor Diploma Nursing Assistant Diploma Master Herbalist Diploma Mental Health Awareness Diploma Construction Management Construction Site Management Electric Circuits for Electrical Engineering Teaching Assistant Level 3 Vehicle Mechanic Bundle (Car Maintenance, Motorbike Maintenance, Bicycle Maintenance) Special Educational Needs Teaching Assistant Diploma Sports Coaching Diploma Diploma in Poultry Farming Veterinary Physiology & Psychotherapy Spiritual Life Coaching Public Speaking Training Wedding and Event Management Public Speaking and Presentations Veterinary Medicine Fitness Business - Sell Products, Training & Coaching Online HR (Human Resources) Data Analyst: Data Analysis in Excel Google Data Studio: Data Analytics Hospitality Management Digital Marketing for Beginners to Advanced Sales Training: Master Your Sales Pitch Agile Scrum Master Business analysis & Scrum with JIRA Real Estate Investor Training ChatGPT for Marketing and Productivity with AI Tools Real Estate Broker Hotel Management with Hotel Receptionist and Hospitality Management Graphic Design

How is your company's customer service? Would you say that your customers are fully satisfied? Are they over the moon excited about your business and excited with every interaction that they have with you? Or is there any room to improve? Maybe your customer service is ordinary to good, but there are always going to be some unhappy customers, right? This Customer Service Skills training will examine all types of clients and how you can serve them better and improve yourself in the process. You will acquire a valuable skill set including in-person customer service and over-the-phone etiquettes, coping with demanding clients and generating re-occurring profit from return customers. Course Highlights Mastering Art of Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Mastering Art of Customer Service into 5 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 4 hours, 10 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Mastering Art of Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Mastering Art of Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Mastering Art of Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Mock Exam Mock Exam-Mastering Art of Customer Service 00:20:00 Final Exam Final Exam-Mastering Art of Customer Service 00:20:00