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Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificates Included | Plus 5 CPD Courses | Lifetime Access

Level 4 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

AgilePM® Practitioner: On-Demand This course offers preparation for the Practitioner-level examination to gain the APMG-International™ / Agile Project Management Practitioner Certification. Agile Project Management (AgilePM) is the result of collaboration between APMG-International and The DSDM Consortium. DSDM (Dynamic Systems Development Method) is the longest-established Agile method, launched in 1995, and is the only Agile method to focus on the management of Agile projects. The method has evolved over the years and the DSDM Agile Project Framework is the latest version of which AgilePM is a subset. DSDM has always operated predominantly in the corporate environment and has consistently demonstrated its ability to successfully work with and complement existing corporate processes. APMG-International is a global Examination Institute accredited by The APM Group Ltd. It is one of the Examination Institutes accredited by AXELOS. APMG-International has regional offices located in Australia, China, Denmark, Germany, the Netherlands, Malaysia, the United States, and the United Kingdom. Their portfolio of qualifications includes the Best Practice qualifications of ITIL®, PRINCE2®, MSP®, M_o_R®, and P3O®. AgilePM is one of their specialist management qualifications, which also include Change Management and Service Catalogue. The course covers all the Practitioner elements of the AgilePM Handbook v2 with: Clear explanations of the method and practical examples provided by your course tutor Sample exam paper for the Practitioner-level exams to enrich your knowledge and understanding A case study to allow you to practice the application of the method to an agile project The Traditional Classroom option includes the Practitioner exam to provide you with the right opportunity to verify your new skill set by way of a professional qualification The Virtual Classroom option includes a Practitioner exam voucher to allow you to choose the date and time of your online exam to verify your new skill set by way of a professional qualification What You Will Learn You will learn how to: Identify and apply the concepts, tools, and techniques described in Section 2 (Digging Deeper) of the APMG-International's Agile Project Management Handbook (v2.0) to agile projects Tailor and customize AgilePM to suit the needs of different projects Use AgilePM in conjunction with other project management methods such as PRINCE2® Prepare yourself for the Practitioner exam in AgilePM Roles and Responsibilities - The PM View The roles Key project manager relationships Agile Project Management - Through the Lifecycle The DSDM process and the project lifecycle Project management focus phase by phase The Effective Use of Products The products Deliver on Time - Combining MoSCoW & Timeboxing Ensuring effective prioritisation Bringing MoSCoW and timeboxing together People, Teams, and Interactions Effective communication Collaboration Requirements and User Stories What is a requirement? User stories Estimating - How and When Coping with uncertainty Estimating through the lifecycle Project Planning through the Lifecycle Planning in a DSDM project Planning activities phase by phase Quality - Never Compromise Quality What do we mean by quality? Solution and process quality Risk Management Project risk How DSDM helps mitigate project risk Tailoring the Approach The project approach questionnaire Summary and Next Steps

Effective Presentation Skills (Virtual) In today's results-oriented, global working environment, the ability to create and deliver presentations effectively is a necessary skill set for people at all levels of an organization. Regardless of your role, it's important to know how to synthesize your ideas into a coherent and focused narrative, add visuals that support and reinforce your message, and deliver it in a way that resonates with your audience. In this highly interactive course, we will unpack and practice some of the tools and techniques used by top speakers and influencers all over the world. In this engaging two-day course, you will plan, write, refine, practice, and deliver a presentation to the class. Your presentation will be filmed on both days, and you will leave the course with a flash-drive copy of your videos; participants of the virtual classroom workshop should be prepared to present via webcam. In addition to discovering and enhancing your own personal delivery style, you will learn how to create an overarching goal for your presentation and then organize and structure it for maximum impact. You'll gain insight into how to anticipate your audience's needs and tailor the content and delivery in a way that connects with them and sustains their attention and engagement. You will also learn skills that will help you control nervous energy, remain focused on and attuned to your audience, improvise under pressure, deal effectively with questions, and build a compelling call to action. What you will Learn At the end of this program, you will be able to: Construct an effective presentation goal statement, opening, body, and closing that connect with an audience Analyze an audience's needs and style preferences, including relevant DiSC®-related elements Deliver a complete criteria-based presentation that will persuade others Align usage of visuals as well as verbal and non-verbal techniques to maximize the impact of your presentation Getting Started Introductions and social agreements Course structure Course goals and objectives Opening activities Planning and Organizing Video: 'The Art of Misdirection' Setting your presentation goal Writing a goal statement Analyzing your audience Applying the 'reality' test Creating and strengthening supports Structuring your presentation 5 components of an effective opening Presentation body Presentation closing Write your presentation opening Audience Analysis Video: 'How to Tie Your Shoes' Everything DiSC® introduction Audience DiSC® Styles Analyzing your audience Further audience analysis Effective Delivery Delivery challenges and in-person Keeping your audience engaged Your body as your instrument Verbal / paraverbal elements Body stance and nonverbal communication What are your 'tells?' Controlling nervousness Staying attuned to your audience Responding to questions Review and edit your opening Deliver your opening Visuals and Enriching Elements Using images in your presentation Guidelines for visual composition Using questions to engage your audience The power of the pause Practicing and Applying What You've Learned Preparation Delivery Feedback Opportunity to put into practice the program content and receive a video copy Summary and Next Steps What did we learn and how can we implement this in our work environment? Your personal action plan

Introducing the Diploma in HR Management & Recruitment Consultant - an extensive bundle of 18 courses designed to equip you with the knowledge and skills needed to excel in the dynamic field of Human Resources and Recruitment. This comprehensive bundle covers a wide range of essential topics, providing you with a solid foundation in HR management, recruitment strategies, crisis communication, performance management, and much more. Discover the theoretical insights and strategies required to thrive in these fields, and gain a competitive edge in your career. With the Diploma in HR Management & Recruitment Consultant, you will delve into the intricacies of HR management, understanding the principles and best practices to effectively navigate employee management, meeting coordination, and workplace confidentiality. Master the art of recruitment consulting, developing expertise in virtual interviewing techniques, change management, and negotiation skills. Explore crucial areas such as UK employment law, equality and diversity, and conflict management to ensure compliance and foster a harmonious work environment. We proudly offer 18 courses within the Diploma in HR Management & Recruitment Consultant bundle, providing you with industry-recognised qualifications. These Courses are: Course 01: HR Management Diploma Course 02: Recruitment Consultant Diploma Course 03: HR - Crisis Communication Course 04: Virtual Interviewing for HR Course 05: Diploma In UK Employment Law Course 06: Diploma in Performance Management Course 07: Key Performance Indicators Professional Course 08: Become an Expert in Trello Course 09: Workplace Confidentiality Course 10: Change Management Course 11: Diploma in Employee Management Course 12: Diploma in Meeting Management Course 13: Equality and Diversity Course 14: Payroll Administrator Training Course 15: Time Management Course 16: Conflict Management Training Course 17: Level 2 Certificate in Workplace Management: Violence Course 18: Negotiation Skills Certificate In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Learning Outcomes: Acquire a deep understanding of HR management principles and strategies. Develop essential skills in recruitment consulting and virtual interviewing. Gain expertise in crisis communication and change management. Comprehend UK employment law and its implications on HR practices. Learn effective performance management techniques and key performance indicators. Cultivate workplace confidentiality and ensure data protection. Enhance your proficiency in meeting management and conflict resolution. This comprehensive package offers 18 carefully curated courses, covering the fundamental aspects of HR management and recruitment strategies. Designed to provide you with a theoretical understanding of key concepts and practices, this bundle empowers you to make informed decisions and contribute significantly to the success of any organization. Dive into the intricate world of HR management and recruitment consulting, and unlock the potential for growth and advancement in your career. CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR professionals seeking to enhance their knowledge and expertise. Recruitment consultants looking to expand their skill set. Individuals aspiring to pursue a career in HR management or recruitment consulting. Professionals in related fields seeking to broaden their understanding of HR practices. Career path HR Manager: £30,000 - £60,000 per year Recruitment Consultant: £25,000 - £40,000 per year HR Consultant: £30,000 - £50,000 per year Performance Manager: £30,000 - £50,000 per year Employment Law Advisor: £25,000 - £45,000 per year Training and Development Manager: £35,000 - £55,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Duration 1 Days 6 CPD hours This course is intended for Business professionals who are either at the managerial level, or are interested in becoming team leaders will benefit from this course. Overview Determine the roles that a manager must fill on a team, and explore the key areas of personal development. Discover how to detect silent messages through body language and other means of nonverbal communication. You will also bolster your listening skills through active listening. Discover ways of identifying problems, prioritizing problems, and implementing solutions effectively. Empower your workgroup through delegation and coaching. Discover the stages of team development and examine the need for regular team meetings. In this course, students will gain an understanding of the basic fundamentals of becoming an effective manager for their team. 1. Developing as a Manager Identify Effective Manager Roles Develop Personal Skills 2. Communicating Successfully Communicate Without Talking Manage Better by Listening Assert to Achieve 3. Cultivating Great Teams Create an Invincible Team Inspire Team Success Run Team Meetings Resolve Conflicts Positively 4. Empowering Your Workgroup Delegate For Results Coach for Achievement Optimize Staff Performance 5. Creating Successful Solutions Identify and Define the Problem Determine the Root Cause Identify a Solution Implement Solutions Decisively Additional course details: Nexus Humans Effective Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Effective Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

***Don't Spend More; Spend Smart*** Life Just Got Better This Summer! Save Up To £5,206 and get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Logistics Management and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Logistics Management bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Logistics Management course that will enhance your skills and prepare you for the competitive job market. Also, our Logistics Management experts are available for answering your queries and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Logistics Management, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Logistics Management Bundle Consists of the following Premium courses: Course 01: Logistic Management Course 02: Transport Management Diploma Course 03: Purchasing & Procurement Course - Level 3 Course 04: Supply Chain Management Course 05: Material Management Course 06: Warehouse Course 07: Warehouse Safety Course 08: Delivery Driver Training Course 09: Driver Safety Awareness Certificate Course 10: Spill Management Training Course 11: Customer Relationship Management Course 12: Effective Communication Skills Course 13: Logistics of Crude Oil and Petroleum Products Course 14: Time Management Benefits you'll get choosing Apex Learning for this Logistics Management: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable experience without leaving your home How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of Logistics Management Bundle Course 01: Logistic Management Introduction to Logistic Management Planning Framework for Logistics Supply Chain Management Logistics Management and Organisation Sourcing, Purchasing, and Procurement Channels of Distribution Supplier Relationship Management Inventory Planning and Management Principles of Warehousing Transport Management Negotiation Techniques Customer Service and Logistics Course 02: Transport Management Diploma An Introduction to Successful Transport Management The UK's Travel Infrastructure - Road and Rail Road Freight and Transport Management Passenger Road Transport and its Management Rail and Transport Management Transport Management for Ports and Inland Waters Transport Management for Airlines Trends, Challenges and Best Practice in Transport Management Transport Management and Health and Safety Course 03: Purchasing & Procurement Course - Level 3 Supply Chain Basics Role of Procurement in an Organisation The Purchasing Cycle Purchasing Toolkits Managing Competitive Bids Quality Management Supplier Relationship Management Analysing and Reducing Risk in the Supply Chain Improving Efficiency and Accuracy Category Management Inventory Management E-Procurement Course 04: Supply Chain Management An overview of Supply Chain Management Role of logistics of Supply Chain Customer Response Principles and Systems Supply Chain System and Principles Global Supply Chain Operations Inventory Strategies for Supply Chain Warehouse Management and Operations Supply Chain Design and Monitoring Supply Chain Network and Evaluating Supply Chain Planning and New Business Concepts Aligning your supply chain process with your business Course 05: Material Management Introduction to Material Management Purchasing and Supply Chain Management Inventory Management, Planning and Control Stores Management and Control Forecasting Material Requirements Planning Materials Handling Course 06: Warehouse Fundamentals of Warehouse Management Warehousing: Function, Benefits and Types of Warehousing Core Functions Of A Warehouse Management System Challenges Of Warehouse Management Technology In The Warehouse Supply Chain Management Concepts Warehouse Management Technologies to Adopt Order Picking in the Warehouse Managing Warehouse Inventory Organize the Storage of Inventory in a Warehouse Inventory Management Techniques Inventory Control Flow of Processing Logistics and Supply Chain In A Warehouse Inventory Classification In The Warehouse The Role Of Human Resource management In A Warehouse Warehouse Safety Warehouse Cost Management Improve Warehouse Efficiency and Reduce Costs Course 07: Warehouse Safety The Role of Warehouse Introduction to Warehouse Safety Health and Safety Management in Warehouses General Warehouse Hazards Manual and Mechanical Handling Site Safety Course 08: Delivery Driver Training Introduction to the Delivery Driving Delivery and Collection Maintaining Records Effective Route Planning Stress Management Driver CPC Maintain Traffic Laws Parking and Reversing Driving in Adverse Weather Condition Safety Regulations and Hygiene Vehicle Maintenance and Safety Zero Contact Delivery Methods Course 09: Driver Safety Awareness Certificate Introduction to Safe Driving Reading the Signals and Marks on the Road Pre-Journey Safety Check (Vehicle and Driver) Safe Driving Tactics for Driving in the UK Driving in Poor Condition Driving and Human Health In the Events of Accidents and Breakdowns Laws and Policies Involving Road Safety Course 10: Spill Management Training Introduction to Spill Management Hazardous Substances Pollution Incident Response Planning Managing a Spill Spill Clean-Up Guideline Spills on a Road or Highway Diesel Spillages: An Overview Site-Specific Pollution Control Options Spill Prevention & Control Checklist Ways to Encourage Best Practice Course 11: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 12: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) Course 13: Logistics of Crude Oil and Petroleum Products About The Course The Different Methods of Transport Marine Transport Transport by Pipeline Comparing Transport Costs Storage and Delivery to the Refinery Dispatch of Petroleum Products Controls at Dispatch Course 14: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style And Much More... CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Logistics Management bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Logistics Management is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Thinking about a job as a Digital Product Manager? The BCS Practitioner Certificate in Digital Product Management encourages individuals in both technical and non-technical product-related roles to develop the practical behaviours required to succeed in leading a product project or team.

Boost Your Career By Enrolling In This Anger Management Bundle To Overcome Your Challenges! Everyone experiences anger at some point in their life. It's a natural emotion, but when it gets out of control, it can lead to destructive behaviour and negatively impact relationships. Imagine being able to control your anger, improve your relationships, and live a happier life. That's exactly what our Anger Management course can help you achieve. In this comprehensive bundle package, you'll not only learn how to manage your anger, but you'll also gain valuable skills to help you in all areas of your life. You'll learn about meditation, emotional freedom technique, confidence building, anxiety management, resilience training, growth mindset, emotional intelligence, decision-making, and communication skills. With 10 courses in total, you'll have all the tools you need to become the best version of yourself. This Bundle Package includes: Course 01: Anger Management at QLS Level 3 09 Additional CPD Accredited Premium Courses - Course 01: Meditation & Mindfulness Course 02: EFT - Emotional Freedom Technique Course 03: Diploma in Confidence Building Course 04: Anxiety Management Course Course 05: Resilience Training Course 06: Growth Mindset for Success Course 07: Emotional Intelligence and Human Behaviour Course 08: Decision-Making in High-Stress Situations Course 09: Communication Skills Masterclass Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. Learning Outcomes: Enrol yourself and be efficient for: Understanding the causes and triggers of anger Learning techniques to control anger and prevent destructive behaviour Building confidence and reducing anxiety through meditation and mindfulness Developing emotional intelligence and communication skills Developing a growth mindset and resilience to cope with stress Learning decision-making techniques in high-stress situations The course materials are designed by experts, and you can access them easily from any of your smartphones, laptops, PCs, tablets, etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer This Bundle Course? Upon successful completion of the bundle, you will receive a completely free certificate from the Quality Licence Scheme. Option to receive 09 additional certificates accredited by CPD to expand your knowledge. Get a free student ID card with this course! (£10 postal charges will be applicable for international delivery) Our bundle learning materials have engaging voiceover and visual elements for your convenience. For a period of 12 months, you will have 24/7 access to all bundle course materials. Complete the bundle at your own pace. Each of our students gets full 24/7 tutor support. After completing our bundle, you will receive efficient assessments and immediate results. Our Anger Management course is perfect for anyone who wants to learn how to control their anger and live a happier life. This comprehensive bundle package includes ten courses, each designed to help you understand your emotions and develop the skills you need to manage them effectively. In this course, you'll start by learning about the causes and triggers of anger and why it's important to control it. You'll then move on to techniques for controlling your anger and preventing destructive behaviour. You'll learn about meditation, emotional freedom technique, confidence building, anxiety management, resilience training, growth mindset, emotional intelligence, decision-making, and communication skills. With the help of our course, you'll develop a personal plan for managing your anger and learn how to deal with angry people. You'll also gain valuable skills that will help you in all areas of your life, such as developing a growth mindset, building resilience to cope with stress, and improving your emotional intelligence and communication skills. *** Course Curriculum: *** The bundle courses have the following curriculum: Module One: Understanding Anger Module Two: Do's and Don'ts Module Three: Gaining Control Module Four: Separate the People from the Problem Module Five: Working on the Problem Module Six: Solving the Problem Module Seven: A Personal Plan Module Eight: The Triple A Approach Module Nine: Dealing with Angry People Module Ten: Pulling It All Together What is the Anger Management Bundle Assessment Process? We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills with a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the bundle, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with completely free of charge in this package. For Additional Courses, You have to pay the price based on the Level of these Courses Endorsed by The Quality Licence Scheme. Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPD Upon finishing the bundle Courses, you need to order to receive a Certificate Accredited by CPD that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for anyone: Struggling to manage their anger Looking to improve their relationships Trying to improve their emotional intelligence and communication skills Working to reduce anxiety and build confidence Looking to develop a growth mindset and resilience Requirements You will not need any prior background or expertise. All you need to take this Anger Management course is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path Upon successful completion of this course, you may explore the following career pathways: Social Worker (£25,000 - £40,000) Counsellor (£23,000 - £38,000) Human Resources Manager (£35,000 - £70,000) Police Officer (£20,000 - £55,000) Teacher (£24,000 - £38,000)

A course designed for Immigration Advisors to support clients with mental health and trauma related experiences. View our Supporting Vulnerable Clients training course dates below, available remotely via Microsoft Teams. Empower yourself with the essential skills to support and advocate for vulnerable clients in our comprehensive 4 hour course on Supporting Vulnerable Clients. This course is designed to equip professionals with the knowledge and techniques needed to navigate complex situations containing , vulnerability, trauma, communication styles, and more. Moving beyond theory, this course offers participants hands-on skills practice and immersive activities to deepen their understanding of trauma and trauma responses. Join us in this engaging virtual session to elevate your ability to make a positive impact on the lives of vulnerable clients. Professionals learn to deliver disappointing news with sensitivity, navigating emotional responses such as anger, upset, and blame. Techniques for gracefully concluding conversations are explored, ensuring that participants leave with the skills to handle even the most challenging client interactions. Whilst this course is designed for Immigration Advisors, Solicitors and those working with clients in a range of capacities, this is an open course to individuals with experiences in alternative fields and available to those with an interest in attending.   Course joining links, materials and instructions are sent out 24hours before the course starts. Immigration Advice Service has been providing professional immigration services for over 10 years in the public, private and corporate sectors. Our Supporting Vulnerable Clients training course will give you all the knowledge you need about how to support clients with mental health and trauma related conditions. This an opportunity not to be missed by Immigration Advisors, Lawyers, Solicitors and Legal Professionals. Topics: What is “vulnerability” and what makes a client vulnerable? Trauma Impact of trauma on behaviour, communication Introduction to protective factors To recognise, highlight, empower Building rapport Responding to disclosures Responding with empathy Processing disclosures – emotionally and for administrative purposes Navigating uncertainty Having conversations about potential changes to the law when you don’t have the answers Managing aggression & understanding communication styles & cultural differences Delivering disappointing news Navigating expressions of emotion following this – anger, upset, blaming etc Preparing for & ending conversations Supporting yourself – looking after yourself   Session will include skills practice, & developing an understanding of trauma and trauma responses