Name: Quantitative User Research Methods
Price: 595 GBP
Availability: InStock

York

Course Description:
Communication Skills are the most highly valued skills in today&rsquo;s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today&rsquo;s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It&rsquo;s never too late to work on your communication skills and by doing so improve your quality of life.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Learning Objectives:
<ul>
<li>Script yourself with clear, compelling and well-developed messages that reflect your thinking .</li>
<li>Speak with vision and a logical structure that drives home your points.</li>
<li>Answer questions confidently.</li>
<li>Develop professional relationships and networks.</li>
<li>Communicate with empathy and compassion .</li>
<li>Inspire people by appealing to their emotions.</li>
<li>Move from an informational to an inspirational and action oriented style when creating and delivering presentations.</li>
<li>Integrate effective slides into your presentations.</li>
<li>Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.</li>
</ul>
Prerequisites:
There are no prerequisites for this course.
Course Materials:
Students will receive a course manual with presentation slides and reference materials.
Examination:
There is no exam.
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructions
Agenda:
<ul>
<li>The Science of Effective Human Communication</li>
<li>Frames of Business and Communication</li>
<li>Principles and Strategies for Effective Business Conversations</li>
<li>Art of Giving and Receiving Feedback</li>
<li>How to Listen Effectively and Accurately</li>
<li>Science of Body Language</li>
<li>How to look confident and charismatic</li>
<li>Business Presentation Skills and Strategies</li>
<li>Powerpoint Best Practices</li>
<li>Principles and Techniques for Effective Written Communication</li>
<li>How to write clear, concise and fast at the same time</li>
</ul>

Course Description:
Communication Skills are the most highly valued skills in today’s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today’s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Learning Objectives:
Script yourself with clear, compelling and well-developed messages that reflect your thinking .
Speak with vision and a logical structure that drives home your points.
Answer questions confidently.
Develop professional relationships and networks.
Communicate with empathy and compassion .
Inspire people by appealing to their emotions.
Move from an informational to an inspirational and action oriented style when creating and delivering presentations.
Integrate effective slides into your presentations.
Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.
Prerequisites:
There are no prerequisites for this course.
Course Materials:
Students will receive a course manual with presentation slides and reference materials.
Examination:
There is no exam.
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructions
Agenda:
The Science of Effective Human Communication
Frames of Business and Communication
Principles and Strategies for Effective Business Conversations
Art of Giving and Receiving Feedback
How to Listen Effectively and Accurately
Science of Body Language
How to look confident and charismatic
Business Presentation Skills and Strategies
Powerpoint Best Practices
Principles and Techniques for Effective Written Communication
How to write clear, concise and fast at the same time

Mangates

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.

For more queries, reach out to us: info@mangates.com

Communication Skills 1 Day Virtual Live Training in Liverpool

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Communication Skills

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Communication Skills 1 Day Virtual Live Training in Bournemouth

Level 4 Certificate in Education and TrainingIdeal for those who&#39;ve completed the Level 3 course, the Level 4 Certificate in Education and Training is designed to expand your knowledge and skills. Whether you&#39;re already teaching or new to the field, this course will prepare you for diverse teaching contexts.<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Guided Learning Hours: 360 hours</li><li fr-original-style="" style="box-sizing: border-box;">Qualification Number: 601/6200/4 (RQF/QW)</li><li fr-original-style="" style="box-sizing: border-box;">Credit Value: 36</li></ul>Why Choose This Course?Tailored for aspiring teachers and existing trainers, this dynamic qualification offers a practical approach to teaching. It&#39;s suitable for learners who:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Seek a qualification grounded in hands-on teaching experience.</li><li fr-original-style="" style="box-sizing: border-box;">Currently engage in teaching and desire formal recognition through a nationally accredited teaching qualification</li><li fr-original-style="" style="box-sizing: border-box;">Are new to teaching but can fulfil the requisite 30 hours of practical experience.</li></ul>Upon successful completion of the course, learners have the option of achieving full teacher status by progressing to the Level 5 Diploma in Education and Training.What You&#39;ll Learn:Our qualification covers six units:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Planning to meet the needs of learners in education and training.</li><li fr-original-style="" style="box-sizing: border-box;">Assessing learners in education and training</li><li fr-original-style="" style="box-sizing: border-box;">Understanding roles, responsibilities and relationships in education and training</li><li fr-original-style="" style="box-sizing: border-box;">Using resources for education and training</li><li fr-original-style="" style="box-sizing: border-box;">Delivering education and training</li><li fr-original-style="" style="box-sizing: border-box;">Inclusive Practice (or a unit of your choice that best suits your teaching environment)</li></ul>Requirements:Before enrolling, ensure you meet the following requirements:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Strong reading and writing skills in English.</li><li fr-original-style="" style="box-sizing: border-box;">Patience, as this course is intensive.</li><li fr-original-style="" style="box-sizing: border-box;">Knowledge of the subject you wish to teach/deliver.</li><li fr-original-style="" style="box-sizing: border-box;">Completion of the registration form.</li><li fr-original-style="" style="box-sizing: border-box;">Photographic proof of identification (choose one):<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Valid Passport with VISA (any nationality)</li><li fr-original-style="" style="box-sizing: border-box;">Signed UK Photo Card Driving Licence</li><li fr-original-style="" style="box-sizing: border-box;">Valid Warrant Card issued by HM Forces or Police</li><li fr-original-style="" style="box-sizing: border-box;">Other photographic ID card (e.g., Employee ID Card, Student ID Card, Travel card, etc.)</li></ul></li></ul>Course Compatibility/Progression:This qualification not only paves the way for you to gain employment as teachers/trainers but also opens avenues for further educational advancement, including:Level 5 Diploma in Education and TrainingLevel 4 Awards, Certificates, and Diplomas in Learning and DevelopmentLevel 3 Assessment and Quality AssuranceLevel 4 to 7 Awards in Professional RecognitionAssessment and IQAInternal Quality Assurance (IQA): After submitting your assignment, it will undergo internal quality assurance to ensure fairness and consistency in assessment.Feedback: You will receive feedback on your assignment. Use this feedback constructively to identify areas for improvement and further development.Certification: Upon successful completion of the assessment and IQA process, you will be eligible for certification from iCQ.Contact and Support:If you have any questions or need clarification during your independent study, don&#39;t hesitate to reach out to our support team at [insert contact details]. We are here to assist you on your learning journey.

Level 4 Certificate in Education and Training
Ideal for those who've completed the Level 3 course, the Level 4 Certificate in Education and Training is designed to expand your knowledge and skills. Whether you're already teaching or new to the field, this course will prepare you for diverse teaching contexts.
Guided Learning Hours: 360 hours
Qualification Number: 601/6200/4 (RQF/QW)
Credit Value: 36
Why Choose This Course?
Tailored for aspiring teachers and existing trainers, this dynamic qualification offers a practical approach to teaching. It's suitable for learners who:
Seek a qualification grounded in hands-on teaching experience.
Currently engage in teaching and desire formal recognition through a nationally accredited teaching qualification
Are new to teaching but can fulfil the requisite 30 hours of practical experience.
Upon successful completion of the course, learners have the option of achieving full teacher status by progressing to the Level 5 Diploma in Education and Training.
What You'll Learn:
Our qualification covers six units:
Planning to meet the needs of learners in education and training.
Assessing learners in education and training
Understanding roles, responsibilities and relationships in education and training
Using resources for education and training
Delivering education and training
Inclusive Practice (or a unit of your choice that best suits your teaching environment)
Requirements:
Before enrolling, ensure you meet the following requirements:
Strong reading and writing skills in English.
Patience, as this course is intensive.
Knowledge of the subject you wish to teach/deliver.
Completion of the registration form.
Photographic proof of identification (choose one):Valid Passport with VISA (any nationality)Signed UK Photo Card Driving LicenceValid Warrant Card issued by HM Forces or PoliceOther photographic ID card (e.g., Employee ID Card, Student ID Card, Travel card, etc.)
Course Compatibility/Progression:
This qualification not only paves the way for you to gain employment as teachers/trainers but also opens avenues for further educational advancement, including:
Level 5 Diploma in Education and Training
Level 4 Awards, Certificates, and Diplomas in Learning and Development
Level 3 Assessment and Quality Assurance
Level 4 to 7 Awards in Professional Recognition
Assessment and IQA
Internal Quality Assurance (IQA): After submitting your assignment, it will undergo internal quality assurance to ensure fairness and consistency in assessment.
Feedback: You will receive feedback on your assignment. Use this feedback constructively to identify areas for improvement and further development.
Certification: Upon successful completion of the assessment and IQA process, you will be eligible for certification from iCQ.
Contact and Support:
If you have any questions or need clarification during your independent study, don't hesitate to reach out to our support team at [insert contact details]. We are here to assist you on your learning journey.



Karen Blake Coaching

Certificate in Teaching Program (CTP)

Certificate in Further Education & Training (Cert Ed)

Certificate in Education & Training (CET)

Diploma in Education & Training (DET)

Further Education (FE)

Further Education Teacher

Education

Teaching & Training

Level 4 Certificate in Education and Training: Take your teaching career to new heights! Acquire advanced pedagogical skills, curriculum design expertise, and leadership in education. 

Level 4 Certificate in Education and Training

General Admission

<h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(97, 32, 103);">Course description</h2>This course is designed to help UX professionals, researchers, and anyone looking to expand their research toolkit with a solid foundation in quantitative research. Focusing on practical skills and hands-on experience, the course covers the most commonly used quantitative research methodologies in UX. You will leave with the knowledge and confidence to undertake your own research projects, and you will gain a strong foundation in quantitative research methods &ndash; enabling you to make data-driven decisions and enhance your UX strategy.<blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">&ldquo;I was impressed by how well the course was designed, pitched and presented. I learned so much and applied some of that learning the same day &ndash; immediate impact!&rdquo;<cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Katherine Tyte NHS England</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Is it for you?</h2>If you&rsquo;re a UX professional, researcher, designer, or simply someone who is keen to learn more about quantitative research methods in user experience, this course is tailored to suit your needs. Whether you&rsquo;re looking to expand your research toolkit or seeking to enhance your understanding of data-driven decision-making in UX projects, this course provides the essential knowledge and hands-on experience you need. The focus on practical skills and real-world applications provides relevant and useful instruction for all attendees seeking to develop quantitative research skills.This course aims to provide a high-level overview and a strong foundation in quantitative research methods, and serves as an excellent starting point for those looking to build their knowledge and confidence in data-driven UX research. By attending this course, you&rsquo;ll gain valuable insights into the world of quantitative research and take the first steps towards enhancing your UX research projects through data-driven insights and methodologies.<figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What you will learn</h2><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Quantitative vs qualitative research and their applications in UX</li><li fr-original-style="" style="box-sizing: border-box;">Selecting appropriate quantitative research methods</li><li fr-original-style="" style="box-sizing: border-box;">Writing effective survey questions and analysing results</li><li fr-original-style="" style="box-sizing: border-box;">Unmoderated usability testing techniques and interpretation</li><li fr-original-style="" style="box-sizing: border-box;">Data visualisation and reporting best practices</li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Learning objectives</h2>After completing the training, you will be able to:<ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Understand the key differences between quantitative and qualitative research methods in UX</li><li fr-original-style="" style="box-sizing: border-box;">Identify and apply appropriate quantitative research methods</li><li fr-original-style="" style="box-sizing: border-box;">Write effective survey questions and analyse survey results</li><li fr-original-style="" style="box-sizing: border-box;">Conduct and interpret unmoderated usability testing to enhance your UX projects</li><li fr-original-style="" style="box-sizing: border-box;">Effectively visualise and present data to communicate findings to stakeholders</li><li fr-original-style="" style="box-sizing: border-box;">Confidently plan and execute quantitative research projects to inform data-driven decision-making</li></ul><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Necessary for remote learning</h2><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Access to Zoom</li><li fr-original-style="" style="box-sizing: border-box;">Access to Miro</li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure>

Course description
This course is designed to help UX professionals, researchers, and anyone looking to expand their research toolkit with a solid foundation in quantitative research. Focusing on practical skills and hands-on experience, the course covers the most commonly used quantitative research methodologies in UX. You will leave with the knowledge and confidence to undertake your own research projects, and you will gain a strong foundation in quantitative research methods – enabling you to make data-driven decisions and enhance your UX strategy.
“I was impressed by how well the course was designed, pitched and presented. I learned so much and applied some of that learning the same day – immediate impact!”Katherine Tyte
NHS England

Is it for you?
If you’re a UX professional, researcher, designer, or simply someone who is keen to learn more about quantitative research methods in user experience, this course is tailored to suit your needs. Whether you’re looking to expand your research toolkit or seeking to enhance your understanding of data-driven decision-making in UX projects, this course provides the essential knowledge and hands-on experience you need. The focus on practical skills and real-world applications provides relevant and useful instruction for all attendees seeking to develop quantitative research skills.
This course aims to provide a high-level overview and a strong foundation in quantitative research methods, and serves as an excellent starting point for those looking to build their knowledge and confidence in data-driven UX research. By attending this course, you’ll gain valuable insights into the world of quantitative research and take the first steps towards enhancing your UX research projects through data-driven insights and methodologies.

What you will learn
Quantitative vs qualitative research and their applications in UX
Selecting appropriate quantitative research methods
Writing effective survey questions and analysing results
Unmoderated usability testing techniques and interpretation
Data visualisation and reporting best practices

Learning objectives
After completing the training, you will be able to:
Understand the key differences between quantitative and qualitative research methods in UX
Identify and apply appropriate quantitative research methods
Write effective survey questions and analyse survey results
Conduct and interpret unmoderated usability testing to enhance your UX projects
Effectively visualise and present data to communicate findings to stakeholders
Confidently plan and execute quantitative research projects to inform data-driven decision-making
Necessary for remote learning
Access to Zoom
Access to Miro



Bunnyfoot

Quantitative Methods

UI / UX Design

Ux Research

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design. 

Quantitative User Research Methods

About this course
This course gives every learner like you really good foundational stones of what is required to become a professional medium or psychic.  You’ll gain new skills, upgrading your ability, and possibly turning it into a new career should you choose to do so.  

By completing this course, you will gain vital information and knowledge giving you the confidence to start conducting short, accurate, evidential mediumship in-person and on-zoom readings, connecting you to people all around the world.

The Mechanics of Mediumship helps learners like you become a more impactful, professional medium who holds up the banner for spiritual integrity. A medium who works in the light, with compassion and respect for the sitter, the spirit communicator and ultimately those spirit side of life.

I will teach you how to deliver industry ‘best practices’ in both your psychic and in your mediumship work, as well as giving you resources to aid in your spiritual learning and development.  I'll also share guidance so you too can deliver those amazing, accurate, impactful, evidential readings. That will offer hope, love, courage and healing to those you seek you out. And for some you’ll provide the much-needed closure needed in their grief journey, as you provide evidence that life does really continue past this physical death. 

Life like love does not die. It just moves from one dimension to another, and if we take the time, we can connect with loved ones gone before us.

What you will learn.
This course runs over 5 weeks and during our time together we will explore:
1: What mediumship is and the different types, including your role as a professional medium and the differences between working in the psychic modality and when you are connected to spirit. 
2: Activating and building your power within, and the difference between meditation, and attunement both to the spirit world and using your psychic modality.
3: The six different senses available to you, which are your strongest and whether you are perceiving them objectively or subjectively. 
4: What is and what is not evidence in mediumship, understanding the different types of evidence available and defining practical and emotional evidence.
5: Surrendering to spirit, building confidence to receive specific unique information, and understanding the reasons why you receive a no response.  Guidance on making positive, strong, statements filling your sitter with confidence, building a truly extraordinary professional reading.

The Psychic Medium Handbook

Psychic Development

The Mechanics of Mediumship.  A beginners guide to everything you need to know.  How to become a professional psychic medium.  Able to give short, accurate, evidential messages.  
This course runs over 5 weeks and during our time together we will explore five easy to follow parts.
1: What mediumship is and the different types, including your role as a professional medium and the differences between working in the psychic modality and when you are connected to spirit. 
2: Activating and building your power within, and the difference between meditation, and attunement both to the spirit world and using your psychic modality.
3: The six different senses available to you, which are your strongest and whether you are perceiving them objectively or subjectively. 
4: What is and what is not evidence in mediumship, understanding the different types of evidence available and defining practical and emotional evidence.
5: Surrendering to spirit, building confidence to receive specific unique information, and understanding the reasons why you receive a no response.  Guidance on making positive, strong, statements filling your sitter with confidence, building a truly extraordinary professional reading.


The Mechanics of Mediumship Summer

Welcome to your gateway towards becoming an invaluable part of any organization - the Professional Receptionist. Our CPD Certified Professional Receptionist Diploma is your first step into the exciting world of corporate communications.In the heartbeat of any office, the Professional Receptionist sets the tone, greeting, guiding, and facilitating day-to-day operations. Our course is intricately designed to equip you with the theoretical knowledge that every Professional Receptionist needs to thrive.Through our course, you will gain an understanding of the responsibilities and skills required of a Professional Receptionist, from managing schedules to handling client communications. You will delve into topics such as customer service, business communication, time management, and so much more.Take the leap today and propel your career to new heights. As a Professional Receptionist, you hold the key to a smooth-running, efficient workplace. Join our course and make the journey toward becoming the heartbeat of your future organization.Courses Are Included in this Professional Receptionist Diploma - CPD Certified Bundle: <ul><li>Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7</li><li>Course 02: Customer Service Training</li><li>Course 03: Minute Taking</li><li>Course 04: Developing Interpersonal Skills Course</li><li>Course 05: Business Training: Communication Skills</li><li>Course 06: Office Etiquette and Professional Behavior</li></ul>Learning Objectives:<ul><li>Understand the roles and responsibilities of a Professional Receptionist in various business environments.</li><li>Gain a solid understanding of business communication and its importance in the role of a Professional Receptionist.</li><li>Learn about effective customer service strategies and their application in a reception setting.</li><li>Gain insights into time and schedule management, crucial elements of the Professional Receptionist role.</li><li>Understand the importance of data handling, privacy, and confidentiality in the workplace.</li><li>Learn about continuous professional development to further enhance your career as a Professional Receptionist.</li></ul>Why Choose Our Professional Receptionist Course?<ul><li>FREE Professional Receptionist Certificate accredited</li><li>Get a free student ID card with Professional Receptionist Training</li><li>Get instant access to this Professional Receptionist course.</li><li>Learn Professional Receptionist from anywhere in the world</li><li>Professional Receptionist is affordable and simple to understand</li><li>Professional Receptionist is an entirely online, interactive lesson with voiceover audio</li><li>Lifetime access to the Professional Receptionist course materials</li><li>Professional Receptionist comes with 24/7 tutor support</li><li>So enrol now in this Professional Receptionist Today to advance your career!</li></ul> Start your learning journey straightaway with Professional Receptionist Diploma - CPD Certified! This Professional Receptionist curriculum has been designed by Professional Receptionist experts with years of experience behind them. The course is extremely dynamic and well-paced to help you understand Professional Receptionists with ease. You'll discover how to master the Professional Receptionist skill while exploring relevant and essential topics.Assessment Process of Professional Receptionist Diploma - CPD CertifiedOnce you have completed all the courses in the Professional Receptionist bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. <h2>
 
 <div>CPD</div>
 </h2>

 <div id="cpd">
 <div>
 <div>
 <div>
 230 CPD hours / points
 </div>
 <div>
 Accredited by CPD Quality Standards
 </div>
 </div>
 </div>
 </div> <h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 This bundle is suitable for everyone.
 </div> <h2>
 
 <div>Requirements</div>
 </h2>

 <div id="requirements">
 You will not need any prior background or expertise to enrol in this Professional Receptionist Diploma - CPD Certified.
 </div> <h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 This bundle will allow you to kickstart or take your career in the related sector to the next stage.
 </div> <h2>
 
 <div>Certificates</div>
 </h2>

 <div id="optional_extras">
 <h4>Certificate Of Completion</h4>
 
 Digital certificate -
 Included
 
 <h4>Certificate Of Completion</h4>
 
 Hard copy certificate -
 £29
 
 <div>If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate</div>

 </div>

Welcome to your gateway towards becoming an invaluable part of any organization - the Professional Receptionist. Our CPD Certified Professional Receptionist Diploma is your first step into the exciting world of corporate communications.
In the heartbeat of any office, the Professional Receptionist sets the tone, greeting, guiding, and facilitating day-to-day operations. Our course is intricately designed to equip you with the theoretical knowledge that every Professional Receptionist needs to thrive.
Through our course, you will gain an understanding of the responsibilities and skills required of a Professional Receptionist, from managing schedules to handling client communications. You will delve into topics such as customer service, business communication, time management, and so much more.
Take the leap today and propel your career to new heights. As a Professional Receptionist, you hold the key to a smooth-running, efficient workplace. Join our course and make the journey toward becoming the heartbeat of your future organization.
Courses Are Included in this Professional Receptionist Diploma - CPD Certified Bundle: 
Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7
Course 02: Customer Service Training
Course 03: Minute Taking
Course 04: Developing Interpersonal Skills Course
Course 05: Business Training: Communication Skills
Course 06: Office Etiquette and Professional Behavior
Learning Objectives:
Understand the roles and responsibilities of a Professional Receptionist in various business environments.
Gain a solid understanding of business communication and its importance in the role of a Professional Receptionist.
Learn about effective customer service strategies and their application in a reception setting.
Gain insights into time and schedule management, crucial elements of the Professional Receptionist role.
Understand the importance of data handling, privacy, and confidentiality in the workplace.
Learn about continuous professional development to further enhance your career as a Professional Receptionist.
Why Choose Our Professional Receptionist Course?
FREE Professional Receptionist Certificate accredited
Get a free student ID card with Professional Receptionist Training
Get instant access to this Professional Receptionist course.
Learn Professional Receptionist from anywhere in the world
Professional Receptionist is affordable and simple to understand
Professional Receptionist is an entirely online, interactive lesson with voiceover audio
Lifetime access to the Professional Receptionist course materials
Professional Receptionist comes with 24/7 tutor support
So enrol now in this Professional Receptionist Today to advance your career!
Start your learning journey straightaway with Professional Receptionist Diploma - CPD Certified!
This Professional Receptionist curriculum has been designed by Professional Receptionist experts with years of experience behind them. The course is extremely dynamic and well-paced to help you understand Professional Receptionists with ease. You'll discover how to master the Professional Receptionist skill while exploring relevant and essential topics.
Assessment Process of Professional Receptionist Diploma - CPD Certified
Once you have completed all the courses in the Professional Receptionist bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward.
 CPD 
230 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
This bundle is suitable for everyone.
 Requirements 
You will not need any prior background or expertise to enrol in this Professional Receptionist Diploma - CPD Certified.
 Career path 
This bundle will allow you to kickstart or take your career in the related sector to the next stage.
 Certificates 
Certificate Of Completion
 Digital certificate - Included 
Certificate Of Completion
 Hard copy certificate - £29 
If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Academy for Health and Fitness

Medical Receptionist

Bar Professional Training Course (BPTC)

Receptionist

Professional Skills Course (PSC)

Diploma in Professional Studies (DPS)

Continuous Professional Development (CPD)

Professional Receptionist Diploma - CPD Certified

Interact with people to earn good reputation as a Receptionist
Do you feel you can have a career as an Office admin or a receptionist? Then what are you waiting for! This course was made for you.
The Professional Receptionist Skills Diploma will teach you how to serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. For any company, you need a person to greet clients or customers. A good receptionist helps make a good impression about the company and can enhance the reputation of the company. The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls and setting appointments.
Professional Receptionist Skills Diploma comprises of units designed to improve your social skills and help you interact better with customers or clients. So what are you waiting for, get the course now!

Course Highlights
Professional Receptionist Skills Diploma is an award winning and the best selling  course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.
It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Receptionist Skills Diploma into several modules for teaching you everything you need to become successful in this profession.
To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace.
We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.
For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.
Why You Should Choose Professional Receptionist Skills Diploma
Lifetime access to the course
No hidden fees or exam charges
CPD Accredited certification on successful completion
Full Tutor support on weekdays (Monday - Friday)
Efficient exam system, assessment and instant results
Download Printable PDF certificate immediately after completion
Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.
Improve your chance of gaining professional skills and better earning potential.
Who is this Course for?
Professional Receptionist Skills Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
Requirements
Our Professional Receptionist Skills Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.
 
Professional Receptionist Skills Diploma - Updated Version			
	Introduction to Reception and Receptionist		00:26:00
	Business Telephone Skills		00:20:00
	Representing Your Boss and Company		00:36:00
	Mail Services and Shipping		00:28:00
	Travel Arrangements		00:25:00
	Organising Meeting and Conferences		00:28:00
	Time Management		00:35:00
	Record Keeping and Filing Systems		00:28:00
	Business Writing Skills		00:41:00
	Organisational Skills		00:26:00
	Communication Skills		00:27:00
	Customer Service		00:17:00
	Effective Planning and Scheduling		00:52:00
	Invoicing/Petty Cash		00:28:00
	Business Environment		00:16:00
Microsoft Excel			
	Navigate the Excel User Interface		00:28:00
	Use Excel Commands		00:28:00
	Create and Save a Basic Workbook		00:19:00
	Enter Cell Data		00:12:00
	Use Excel Help		00:05:00
	Create Worksheet Formulas		00:15:00
	Insert Functions		00:17:00
	Reuse Formulas and Functions		00:17:00
	Insert, Delete, and Adjust Cells, Columns, and Rows		00:10:00
	Search for and Replace Data		00:09:00
	Use Proofing and Research Tools		00:07:00
	Apply Text Formats		00:16:00
	Apply Number Format		00:08:00
	Align Cell Contents		00:09:00
	Apply Styles and Themes		00:12:00
	Apply Basic Conditional Formatting		00:11:00
	Create and Use Templates		00:08:00
	Preview and Print a Workbook		00:10:00
	Set Up the Page Layout		00:09:00
	Configure Headers and Footers		00:07:00
	Manage Worksheets		00:05:00
	Manage Workbook and Worksheet Views		00:07:00
	Manage Workbook Properties		00:06:00
Professional Receptionist Skills Diploma - Old Version			
Module 1: Receptionist			
	Receptionist	FREE	00:30:00
	Importance of Receptionist	FREE	00:15:00
	Different Types of Receptionist & Roles		01:00:00
	Communication Skills for Receptionist		01:00:00
	Telephone Skills		01:00:00
	Listening Skills		01:00:00
	Taking Messages		00:30:00
	Presenting & Appearance		00:30:00
	Reservation Procedure		00:15:00
	Confidentiality Checklist		00:15:00
	Being Organized as Receptionist		00:15:00
	Becoming a Successful Receptionist		00:15:00
Module 2: Communication Skills			
	Techniques To Be A Spontaneous Speaker		01:00:00
	Knowledge Is Power - So Enrich Your Knowledge		01:00:00
	Remarkable Tips To Introduce Yourself		01:00:00
	Simple Strategies That Promote Conversations		01:00:00
	Speaking From The Heart		01:00:00
	Learn To Be A Good Listener First		00:30:00
	Stop Bragging About Yourself		01:00:00
	Easy Way To Start A Conversation		01:00:00
	Handle Criticism Smartly		01:00:00
	Asking For What You Want		00:30:00
Module 3: Interpersonal Skills			
	Module One - Getting Started		00:30:00
	Module Two - Verbal Communication Skills		01:00:00
	Module Three - Non-Verbal Communication Skills		01:00:00
	Module Four - Making Small Talk and Moving Beyond		01:00:00
	Module Five - Moving the Conversation Along		01:00:00
	Module Six - Remembering Names		01:00:00
	Module Seven - Influencing Skills		01:00:00
	Module Eight - Bringing People to Your Side		01:00:00
	Module Nine - Sharing Your Opinion		01:00:00
	Module Ten - Negotiation Basics		01:00:00
	Module Eleven - Making an Impact		01:00:00
	Module Twelve - Wrapping Up		00:30:00
	Interpersonal Skills Development Course- Activities		00:00:00
Module 4: Office Management Skills			
	Building Your Management Team		01:00:00
	Building A Successful Brand		01:00:00
	Achieving Quality Through Teamwork		00:30:00
	Keys To Staying Motivated		00:30:00
	Improve Your Marketing		01:00:00
	Provide Top Customer Service		00:30:00
	Wrapping Up		00:30:00
Module 5: Microsoft Word			
	Module One - Getting Started	FREE	00:30:00
	Module Two - Opening Word	FREE	01:00:00
	Module Three - Working with the Interface		01:00:00
	Module Four - Your First Document		01:00:00
	Module Five - Basic Editing Tasks		01:00:00
	Module Six - Basic Formatting Tasks		01:00:00
	Module Seven - Formatting Paragraphs		01:00:00
	Module Eight - Advanced Formatting Tasks		01:00:00
	Module Nine - Working with Styles		01:00:00
	Module Ten - Formatting the Page		01:00:00
	Module Eleven - Sharing Your Document		01:00:00
	Module Twelve - Wrapping Up		00:30:00
	Activities- Microsoft Word		00:00:00
Module 6: Microsoft Excel			
	Module One - Getting Started	FREE	00:30:00
	Module Two - Opening Excel	FREE	01:00:00
	Module Three - Working with the Interface		01:00:00
	Module Four - Your First Worksheet		01:00:00
	Module Five - Viewing Excel Data		01:00:00
	Module Six - Building Formulas		01:00:00
	Module Seven - Using Excel Functions		01:00:00
	Module Eight - Using Quick Analysis		01:00:00
	Module Nine - Formatting Your Data		01:00:00
	Module Ten - Using Styles, Themes, and Effects		01:00:00
	Module Eleven - Printing and Sharing Your Workbook		01:00:00
	Module Twelve - Wrapping Up		01:00:00
	Activities - Microsoft Excel		00:00:00
Module 7: Microsoft PowerPoint			
	Module One - Getting Started	FREE	00:30:00
	Module Two - Opening PowerPoint	FREE	01:00:00
	Module Three - Working with the Interface		01:00:00
	Module Four - Your First Presentation		01:00:00
	Module Five - Working with Text		01:00:00
	Module Six - Formatting Text and Paragraphs		01:00:00
	Module Seven - Adding Pictures		01:00:00
	Module Eight - Advanced Formatting Tasks		01:00:00
	Module Nine - Working with Transitions and Animations		01:00:00
	Module Ten - Setting Up Your Slide Show		01:00:00
	Module Eleven - Showtime!		01:00:00
	Module Twelve - Wrapping Up		00:30:00
	Certified Microsoft PowerPoint for Beginners - Activities		00:00:00
Mock Exam			
	Mock Exam- Professional Receptionist Skills Diploma		00:30:00
Final Exam			
	Final Exam- Professional Receptionist Skills Diploma		00:30:00

iStudy UK

Office Skills

Hotel Receptionist

Professional Receptionist Skills Diploma

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				As a receptionist, you will act as the face of your company. You'll be the first person that clients and customers meet, so the impression you make will speak volumes about the way your company does business. The Professional Receptionist Skills Diploma is designed to equip you with all the essential skills you will need to be an integral member of any company in this crucial role. You will learn great administration skills, excellent IT and keyboard skills and how to conduct yourself as a professional receptionist. In fact, with your completed diploma, you will be able to effortlessly manage the most demanding tasks making you a highly valued member of any business.
<h3>Why choose this course</h3>
<ul>
<li>Earn a e-certificate upon successful completion.</li>
<li>Accessible, informative modules taught by expert instructors</li>
<li>Study in your own time, at your own pace, through your computer tablet or mobile device</li>
<li>Benefit from instant feedback through mock exams and multiple-choice assessments</li>
<li>Get 24/7 help or advice from our email and live chat teams</li>
<li>Full Tutor Support on Weekdays</li>
</ul>
<h3>Course Design</h3>
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
<ul>
<li>Video lessons</li>
<li>Online study materials</li>
<li>Mock exams</li>
<li>Multiple-choice assessment</li>
</ul>
<h3>Certification</h3>
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.
<div>
<h3>Who is this course for?</h3>
</div>
<div>
Professional Receptionist Skills Diploma is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more about this subject.
</div>					</div>
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		</div>
								</div>
					</div>
		</section>
									</div>
			</div>
					</div><div>
				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 1: Introduction to Reception and Receptionist </td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Reception and Receptionist</td>
					<td> </td>
					<td> 00:26:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 2: Business Telephone Skills </td>
				</tr>
								<tr>
					<td></td>
					<td>Business Telephone Skills</td>
					<td> </td>
					<td> 00:19:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 3: Representing Your Boss and Company </td>
				</tr>
								<tr>
					<td></td>
					<td>Representing Your Boss and Company</td>
					<td> </td>
					<td> 00:34:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 4: Mail Services and Shipping </td>
				</tr>
								<tr>
					<td></td>
					<td>Mail Services and Shipping</td>
					<td> </td>
					<td> 00:25:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 5: Travel Arrangements </td>
				</tr>
								<tr>
					<td></td>
					<td>Travel Arrangements</td>
					<td> </td>
					<td> 00:24:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 6: Organising Meeting and Conferences </td>
				</tr>
								<tr>
					<td></td>
					<td>Organising Meeting and Conferences</td>
					<td> </td>
					<td> 00:24:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 7: Time Management </td>
				</tr>
								<tr>
					<td></td>
					<td>Time Management</td>
					<td> </td>
					<td> 00:35:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 8: Record Keeping and Filing Systems </td>
				</tr>
								<tr>
					<td></td>
					<td>Record Keeping and Filing Systems</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 9: Business Writing Skills </td>
				</tr>
								<tr>
					<td></td>
					<td>Business Writing Skills</td>
					<td> </td>
					<td> 00:40:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 10 :Organisational Skills </td>
				</tr>
								<tr>
					<td></td>
					<td>Organisational Skills</td>
					<td> </td>
					<td> 00:25:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Communication Skills </td>
				</tr>
								<tr>
					<td></td>
					<td>Communication Skills</td>
					<td> </td>
					<td> 00:25:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Customer Service </td>
				</tr>
								<tr>
					<td></td>
					<td>Customer Service</td>
					<td> </td>
					<td> 00:16:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Effective Planning and Scheduling </td>
				</tr>
								<tr>
					<td></td>
					<td>Effective Planning and Scheduling</td>
					<td> </td>
					<td> 00:46:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 14: Invoicing/Petty Cash </td>
				</tr>
								<tr>
					<td></td>
					<td>Invoicing/Petty Cash</td>
					<td> </td>
					<td> 00:27:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam - Professional Receptionist Skills Diploma</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam - Professional Receptionist Skills Diploma</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Order your Certificates &amp; Transcripts</td>
				</tr>
								<tr>
					<td></td>
					<td>Order your Certificates &amp; Transcripts</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
 <div>
 <div>
 
 Are there any prerequisites for taking the course?
 
 <div>
 
 </div>
 </div>
 <div>
 <div>
 
 There are no specific prerequisites for this course, nor
 are there any formal entry requirements. All you need is
 an internet connection, a good understanding of English
 and a passion for learning for this course.
 
 </div>
 </div>
 </div>
 
 <div>
 <div>
 
 Can I access the course at any time, or is there a set
 schedule?
 
 <div>
 
 </div>
 </div>
 <div>
 <div>
 
 You have the flexibility to access the course at any time
 that suits your schedule. Our courses are self-paced,
 allowing you to study at your own pace and convenience.
 
 </div>
 </div>
 </div>
 
 <div>
 <div>
 
 How long will I have access to the course?
 
 <div>
 
 </div>
 </div>
 <div>
 <div>
 
 For this course, you will have access to the course
 materials for 1 year only. This means you can review the
 content as often as you like within the year, even after
 you've completed the course. However, if you buy Lifetime
 Access for the course, you will be able to access the
 course for a lifetime.
 
 </div>
 </div>
 </div>
 
 <div>
 <div>
 
 Is there a certificate of completion provided after
 completing the course?
 
 <div>
 
 </div>
 </div>
 <div>
 <div>
 
 Yes, upon successfully completing the course, you will
 receive a certificate of completion. This certificate can
 be a valuable addition to your professional portfolio and
 can be shared on your various social networks.
 
 </div>
 </div>
 </div>
 
 <div>
 <div>
 
 Can I switch courses or get a refund if I'm not satisfied
 with the course?
 
 <div>
 
 </div>
 </div>
 <div>
 <div>
 
 We want you to have a positive learning experience. If
 you're not satisfied with the course, you can request a
 course transfer or refund within 14 days of the initial
 purchase.
 
 </div>
 </div>
 </div>
 
 <div>
 <div>
 
 How do I track my progress in the course?
 
 <div>
 
 </div>
 </div>
 <div>
 <div>
 
 Our platform provides tracking tools and progress
 indicators for each course. You can monitor your progress,
 completed lessons, and assessments through your learner
 dashboard for the course.
 
 </div>
 </div>
 </div>
 
 <div>
 <div>
 
 What if I have technical issues or difficulties with the
 course?
 
 <div>
 
 </div>
 </div>
 <div>
 <div>
 
 If you encounter technical issues or content-related
 difficulties with the course, our support team is
 available to assist you. You can reach out to them for
 prompt resolution.
 
 </div>
 </div>
 </div>

As a receptionist, you will act as the face of your company. You'll be the first person that clients and customers meet, so the impression you make will speak volumes about the way your company does business. The Professional Receptionist Skills Diploma is designed to equip you with all the essential skills you will need to be an integral member of any company in this crucial role. You will learn great administration skills, excellent IT and keyboard skills and how to conduct yourself as a professional receptionist. In fact, with your completed diploma, you will be able to effortlessly manage the most demanding tasks making you a highly valued member of any business.
Why choose this course
Earn a e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
Video lessons
Online study materials
Mock exams
Multiple-choice assessment
Certification
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.
Who is this course for?
Professional Receptionist Skills Diploma is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more about this subject.
Course Content
Module 1: Introduction to Reception and Receptionist			
	Introduction to Reception and Receptionist		00:26:00
Module 2: Business Telephone Skills			
	Business Telephone Skills		00:19:00
Module 3: Representing Your Boss and Company			
	Representing Your Boss and Company		00:34:00
Module 4: Mail Services and Shipping			
	Mail Services and Shipping		00:25:00
Module 5: Travel Arrangements			
	Travel Arrangements		00:24:00
Module 6: Organising Meeting and Conferences			
	Organising Meeting and Conferences		00:24:00
Module 7: Time Management			
	Time Management		00:35:00
Module 8: Record Keeping and Filing Systems			
	Record Keeping and Filing Systems		00:28:00
Module 9: Business Writing Skills			
	Business Writing Skills		00:40:00
Module 10 :Organisational Skills			
	Organisational Skills		00:25:00
Module 11: Communication Skills			
	Communication Skills		00:25:00
Module 12: Customer Service			
	Customer Service		00:16:00
Module 13: Effective Planning and Scheduling			
	Effective Planning and Scheduling		00:46:00
Module 14: Invoicing/Petty Cash			
	Invoicing/Petty Cash		00:27:00
Mock Exam			
	Mock Exam - Professional Receptionist Skills Diploma		00:20:00
Final Exam			
	Final Exam - Professional Receptionist Skills Diploma		00:20:00
Order your Certificates & Transcripts			
	Order your Certificates & Transcripts		00:00:00
Frequently Asked Questions
Are there any prerequisites for taking the course?
 There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. 
Can I access the course at any time, or is there a set schedule?
 You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. 
How long will I have access to the course?
 For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. 
Is there a certificate of completion provided after completing the course?
 Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. 
Can I switch courses or get a refund if I'm not satisfied with the course?
 We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. 
How do I track my progress in the course?
 Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. 
What if I have technical issues or difficulties with the course?
 If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution. 

Janets

Professional Skills

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							</div>
				</div>
			<h3>Description: </h3>
A professional receptionist is someone who is assigned as one of the front liners in the business. As a receptionist, it is your task to be knowledgeable on the operations and the overall state of the business. Since you are assigned to communicate first with the clients, it is important for you to have the skills in office management. This course is comprised of training in (1) organizational skills; (2) office management techniques; and (3) advanced Microsoft Office skills. These three pieces of training will help you become a professional receptionist and help in the success of your organization.
<h3>Who is the course for?</h3>
<ul>
<li>Current executive and personal assistants who want to improve their administrative skills.</li>
<li>People who have an interest in becoming an executive or personal assistant.</li>
</ul>
<h3>Entry Requirement:</h3>
<ul>
<li>This course is available to all learners, of all academic backgrounds. </li>
<li>Learners should be aged 16 or over to undertake the qualification.</li>
<li>Good understanding of English language, numeracy and ICT are required to attend this course.</li>
</ul>
<h3>Assessment:  </h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. </li>
</ul>
<h3>Certification: </h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. </li>
<li>PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.</li>
</ul>
<h3>Why choose us?</h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result; </li>
<li>The UK &amp; internationally recognized accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of applying for NUS Extra Discount Card;</li>
<li>24/7 student support via email.</li>
</ul>
<h3>Career Path:</h3>
The Professional Receptionist Diploma course is a useful qualification to possess, and would be beneficial for the following careers:
<ul>
<li>Assistant Manager</li>
<li>Entrepreneur Assistant</li>
<li>Executive Assistant</li>
<li>Legal Secretary</li>
<li>Personal Assistant</li>
<li>Receptionist</li>
<li>Secretary.</li>
</ul><table>				<tbody><tr>
					<td colspan="4">Professional Receptionist Diploma - Updated Version</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Reception and Receptionist</td>
					<td> </td>
					<td> 00:26:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Business Telephone Skills</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Representing Your Boss and Company</td>
					<td> </td>
					<td> 00:36:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Mail Services and Shipping</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Travel Arrangements</td>
					<td> </td>
					<td> 00:25:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Organising Meeting and Conferences</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Time Management</td>
					<td> </td>
					<td> 00:35:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Record Keeping and Filing Systems</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Business Writing Skills</td>
					<td> </td>
					<td> 00:41:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Organisational Skills</td>
					<td> </td>
					<td> 00:26:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Communication Skills</td>
					<td> </td>
					<td> 00:27:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Customer Service</td>
					<td> </td>
					<td> 00:17:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Effective Planning and Scheduling</td>
					<td> </td>
					<td> 00:52:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Invoicing/Petty Cash</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Business Environment</td>
					<td> </td>
					<td> 00:16:00</td>
				</tr>
								<tr>
					<td colspan="4">Professional Receptionist Diploma - Old Version</td>
				</tr>
								<tr>
					<td colspan="4">Receptionist</td>
				</tr>
								<tr>
					<td></td>
					<td>Receptionist</td>
					<td>FREE </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Importance of Receptionist</td>
					<td>FREE </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Different Types of Receptionist &amp; Roles</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Communication Skills for Receptionist</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Telephone Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Listening Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Taking Messages</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Presenting &amp; Appearance</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Reservation Procedure</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Confidentiality Checklist</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Being Organized as Receptionist</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Becoming a Successful Receptionist</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Being an Assistant</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td>FREE </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Working with Your Manager</td>
					<td>FREE </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Administrative Soft Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Effective Time Management</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Meeting Management</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Tools of the Trade (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Tools of the Trade (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Being an Effective Gatekeeper</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Organizational Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Confidentiality Guidelines</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Special Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Executive Secretarial and PA Course - Activities</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4"> Answering Telephones</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Core Skills Required</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Self-Management (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Self-Management (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Time Management (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Time Management (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Organizing and Planning (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Organizing and Planning (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Communication (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Communication (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Additional Challenges</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Professional Telephone Receptionist Course- Activities</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Microsoft Word</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td>FREE </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Opening Word</td>
					<td>FREE </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Working with the Interface</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Your First Document</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Basic Editing Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Basic Formatting Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Formatting Paragraphs</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Advanced Formatting Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Working with Styles</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Formatting the Page</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Sharing Your Document</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Microsoft Excel</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td>FREE </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Opening Excel</td>
					<td>FREE </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Working with the Interface</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Your First Worksheet</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Viewing Excel Data</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Building Formulas</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Using Excel Functions</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Using Quick Analysis</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Formatting Your Data</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Using Styles, Themes, and Effects</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Printing and Sharing Your Workbook</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Microsoft PowerPoint</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td>FREE </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Opening PowerPoint</td>
					<td>FREE </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Working with the Interface</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Your First Presentation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Working with Text</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Formatting Text and Paragraphs</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Adding Pictures</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Advanced Formatting Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Working with Transitions and Animations</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Setting Up Your Slide Show</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Showtime!</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
				</tbody></table>

Description: 
A professional receptionist is someone who is assigned as one of the front liners in the business. As a receptionist, it is your task to be knowledgeable on the operations and the overall state of the business. Since you are assigned to communicate first with the clients, it is important for you to have the skills in office management. This course is comprised of training in (1) organizational skills; (2) office management techniques; and (3) advanced Microsoft Office skills. These three pieces of training will help you become a professional receptionist and help in the success of your organization.
Who is the course for?
Current executive and personal assistants who want to improve their administrative skills.
People who have an interest in becoming an executive or personal assistant.
Entry Requirement:
This course is available to all learners, of all academic backgrounds.
Learners should be aged 16 or over to undertake the qualification.
Good understanding of English language, numeracy and ICT are required to attend this course.
Assessment: 
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.
Certification: 
After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.
PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.
Why choose us?
Affordable, engaging & high-quality e-learning study materials;
Tutorial videos/materials from the industry leading experts;
Study in a user-friendly, advanced online learning platform;
Efficient exam systems for the assessment and instant result;
The UK & internationally recognized accredited qualification;
Access to course content on mobile, tablet or desktop from anywhere anytime;
The benefit of applying for NUS Extra Discount Card;
24/7 student support via email.
Career Path:
The Professional Receptionist Diploma course is a useful qualification to possess, and would be beneficial for the following careers:
Assistant Manager
Entrepreneur Assistant
Executive Assistant
Legal Secretary
Personal Assistant
Receptionist
Secretary.
Professional Receptionist Diploma - Updated Version			
	Introduction to Reception and Receptionist		00:26:00
	Business Telephone Skills		00:20:00
	Representing Your Boss and Company		00:36:00
	Mail Services and Shipping		00:28:00
	Travel Arrangements		00:25:00
	Organising Meeting and Conferences		00:28:00
	Time Management		00:35:00
	Record Keeping and Filing Systems		00:28:00
	Business Writing Skills		00:41:00
	Organisational Skills		00:26:00
	Communication Skills		00:27:00
	Customer Service		00:17:00
	Effective Planning and Scheduling		00:52:00
	Invoicing/Petty Cash		00:28:00
	Business Environment		00:16:00
Professional Receptionist Diploma - Old Version			
Receptionist			
	Receptionist	FREE	00:30:00
	Importance of Receptionist	FREE	00:15:00
	Different Types of Receptionist & Roles		01:00:00
	Communication Skills for Receptionist		01:00:00
	Telephone Skills		01:00:00
	Listening Skills		01:00:00
	Taking Messages		00:30:00
	Presenting & Appearance		00:30:00
	Reservation Procedure		00:15:00
	Confidentiality Checklist		00:15:00
	Being Organized as Receptionist		00:15:00
	Becoming a Successful Receptionist		00:15:00
Being an Assistant			
	Module One - Getting Started	FREE	00:30:00
	Module Two - Working with Your Manager	FREE	01:00:00
	Module Three - Administrative Soft Skills		01:00:00
	Module Four - Effective Time Management		01:00:00
	Module Five - Meeting Management		01:00:00
	Module Six - Tools of the Trade (I)		01:00:00
	Module Seven - Tools of the Trade (II)		01:00:00
	Module Eight - Being an Effective Gatekeeper		01:00:00
	Module Nine - Organizational Skills		01:00:00
	Module Ten - Confidentiality Guidelines		01:00:00
	Module Eleven - Special Tasks		01:00:00
	Module Twelve - Wrapping Up		00:30:00
	Executive Secretarial and PA Course - Activities		00:00:00
Answering Telephones			
	Module One - Getting Started		00:30:00
	Module Two - Core Skills Required		01:00:00
	Module Three - Self-Management (I)		01:00:00
	Module Four - Self-Management (II)		01:00:00
	Module Five - Time Management (I)		01:00:00
	Module Six - Time Management (II)		01:00:00
	Module Seven - Organizing and Planning (I)		01:00:00
	Module Eight - Organizing and Planning (II)		01:00:00
	Module Nine - Communication (I)		01:00:00
	Module Ten - Communication (II)		01:00:00
	Module Eleven - Additional Challenges		01:00:00
	Module Twelve - Wrapping Up		00:30:00
	Professional Telephone Receptionist Course- Activities		00:00:00
Microsoft Word			
	Module One - Getting Started	FREE	00:30:00
	Module Two - Opening Word	FREE	01:00:00
	Module Three - Working with the Interface		01:00:00
	Module Four - Your First Document		01:00:00
	Module Five - Basic Editing Tasks		01:00:00
	Module Six - Basic Formatting Tasks		01:00:00
	Module Seven - Formatting Paragraphs		01:00:00
	Module Eight - Advanced Formatting Tasks		01:00:00
	Module Nine - Working with Styles		01:00:00
	Module Ten - Formatting the Page		01:00:00
	Module Eleven - Sharing Your Document		01:00:00
	Module Twelve - Wrapping Up		00:30:00
Microsoft Excel			
	Module One - Getting Started	FREE	00:30:00
	Module Two - Opening Excel	FREE	01:00:00
	Module Three - Working with the Interface		01:00:00
	Module Four - Your First Worksheet		01:00:00
	Module Five - Viewing Excel Data		01:00:00
	Module Six - Building Formulas		01:00:00
	Module Seven - Using Excel Functions		01:00:00
	Module Eight - Using Quick Analysis		01:00:00
	Module Nine - Formatting Your Data		01:00:00
	Module Ten - Using Styles, Themes, and Effects		01:00:00
	Module Eleven - Printing and Sharing Your Workbook		01:00:00
	Module Twelve - Wrapping Up		01:00:00
Microsoft PowerPoint			
	Module One - Getting Started	FREE	00:30:00
	Module Two - Opening PowerPoint	FREE	01:00:00
	Module Three - Working with the Interface		01:00:00
	Module Four - Your First Presentation		01:00:00
	Module Five - Working with Text		01:00:00
	Module Six - Formatting Text and Paragraphs		01:00:00
	Module Seven - Adding Pictures		01:00:00
	Module Eight - Advanced Formatting Tasks		01:00:00
	Module Nine - Working with Transitions and Animations		01:00:00
	Module Ten - Setting Up Your Slide Show		01:00:00
	Module Eleven - Showtime!		01:00:00
	Module Twelve - Wrapping Up		00:30:00

Office Skills & Productivity

Secretarial & PA

Professional Receptionist Diploma

<div>
	<h3>Description: </h3>
A professional receptionist is someone who is assigned as one of the front liners in the business. As a receptionist, it is your task to be knowledgeable on the operations and the overall state of the business. Since you are assigned to communicate first with the clients, it is important for you to have the skills in office management. This course is comprised of training in (1) organizational skills; (2) office management techniques; and (3) advanced Microsoft Office skills. These three pieces of training will help you become a professional receptionist and help in the success of your organization.
<h3>Who is the course for?</h3>
<ul>
<li>Current executive and personal assistants who want to improve their administrative skills.</li>
<li>People who have an interest in becoming an executive or personal assistant.</li>
</ul>
<h3>Entry Requirement:</h3>
<ul>
<li>This course is available to all learners, of all academic backgrounds. </li>
<li>Learners should be aged 16 or over to undertake the qualification.</li>
<li>Good understanding of English language, numeracy and ICT are required to attend this course.</li>
</ul>
<h3>Assessment:  </h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. </li>
</ul>
<h3>Certification: </h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. </li>
<li>PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.</li>
</ul>
<h3>Why choose us?</h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result; </li>
<li>The UK &amp; internationally recognized accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3>Career Path:</h3>
The Professional Receptionist Diploma course is a useful qualification to possess, and would be beneficial for the following careers:
<ul>
<li>Assistant Manager</li>
<li>Entrepreneur Assistant</li>
<li>Executive Assistant</li>
<li>Legal Secretary</li>
<li>Personal Assistant</li>
<li>Receptionist</li>
<li>Secretary.</li>
</ul>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Receptionist</td>
				</tr>
								<tr>
					<td></td>
					<td>Receptionist</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Importance of Receptionist</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Different Types of Receptionist &amp; Roles</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Communication Skills for Receptionist</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Telephone Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Listening Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Taking Messages</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Presenting &amp; Appearance</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Reservation Procedure</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Confidentiality Checklist</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Being Organized as Receptionist</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Becoming a Successful Receptionist</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Being an Assistant</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Working with Your Manager</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Administrative Soft Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Effective Time Management</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Meeting Management</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Tools of the Trade (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Tools of the Trade (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Being an Effective Gatekeeper</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Organizational Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Confidentiality Guidelines</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Special Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Executive and Personal Assistant Training Course- Activities</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4"> Answering Telephones</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Core Skills Required</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Self-Management (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Self-Management (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Time Management (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Time Management (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Organizing and Planning (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Organizing and Planning (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Communication (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Communication (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Additional Challenges</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Professional Telephone Receptionist Course - Activities</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Microsoft Word</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Opening</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Working with the Interface</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Your First Document</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Basic Editing Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Basic Formatting Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Formatting Paragraphs</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Advanced Formatting Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Working with Styles</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Formatting the Page</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Sharing Your Document</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Microsoft Excel</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Opening Excel</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Working with the Interface</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Your First Worksheet</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Viewing Excel Data</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Building Formulas</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Using Excel Functions</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Using Quick Analysis</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Formatting Your Data</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Using Styles, Themes, and Effects</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Printing and Sharing Your Workbook</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Microsoft PowerPoint</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Opening PowerPoint</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Working with the Interface</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Your First Presentation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Working with Text</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Formatting Text and Paragraphs</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Adding Pictures</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Advanced Formatting Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Working with Transitions and Animations</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Setting Up Your Slide Show</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Showtime!</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam- Professional Receptionist Diploma</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam- Professional Receptionist Diploma</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificates and Transcripts</td>
				</tr>
								<tr>
					<td></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table>

Description: 
A professional receptionist is someone who is assigned as one of the front liners in the business. As a receptionist, it is your task to be knowledgeable on the operations and the overall state of the business. Since you are assigned to communicate first with the clients, it is important for you to have the skills in office management. This course is comprised of training in (1) organizational skills; (2) office management techniques; and (3) advanced Microsoft Office skills. These three pieces of training will help you become a professional receptionist and help in the success of your organization.
Who is the course for?
Current executive and personal assistants who want to improve their administrative skills.
People who have an interest in becoming an executive or personal assistant.
Entry Requirement:
This course is available to all learners, of all academic backgrounds.
Learners should be aged 16 or over to undertake the qualification.
Good understanding of English language, numeracy and ICT are required to attend this course.
Assessment: 
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.
Certification: 
After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.
PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.
Why choose us?
Affordable, engaging & high-quality e-learning study materials;
Tutorial videos/materials from the industry leading experts;
Study in a user-friendly, advanced online learning platform;
Efficient exam systems for the assessment and instant result;
The UK & internationally recognized accredited qualification;
Access to course content on mobile, tablet or desktop from anywhere anytime;
The benefit of career advancement opportunities;
24/7 student support via email.
Career Path:
The Professional Receptionist Diploma course is a useful qualification to possess, and would be beneficial for the following careers:
Assistant Manager
Entrepreneur Assistant
Executive Assistant
Legal Secretary
Personal Assistant
Receptionist
Secretary.
Receptionist			
	Receptionist		00:30:00
	Importance of Receptionist		00:15:00
	Different Types of Receptionist & Roles		01:00:00
	Communication Skills for Receptionist		01:00:00
	Telephone Skills		01:00:00
	Listening Skills		01:00:00
	Taking Messages		00:30:00
	Presenting & Appearance		00:30:00
	Reservation Procedure		00:15:00
	Confidentiality Checklist		00:15:00
	Being Organized as Receptionist		00:15:00
	Becoming a Successful Receptionist		00:15:00
Being an Assistant			
	Module One - Getting Started		00:30:00
	Module Two - Working with Your Manager		01:00:00
	Module Three - Administrative Soft Skills		01:00:00
	Module Four - Effective Time Management		01:00:00
	Module Five - Meeting Management		01:00:00
	Module Six - Tools of the Trade (I)		01:00:00
	Module Seven - Tools of the Trade (II)		01:00:00
	Module Eight - Being an Effective Gatekeeper		01:00:00
	Module Nine - Organizational Skills		01:00:00
	Module Ten - Confidentiality Guidelines		01:00:00
	Module Eleven - Special Tasks		01:00:00
	Module Twelve - Wrapping Up		00:30:00
	Executive and Personal Assistant Training Course- Activities		00:00:00
Answering Telephones			
	Module One - Getting Started		00:30:00
	Module Two - Core Skills Required		01:00:00
	Module Three - Self-Management (I)		01:00:00
	Module Four - Self-Management (II)		01:00:00
	Module Five - Time Management (I)		01:00:00
	Module Six - Time Management (II)		01:00:00
	Module Seven - Organizing and Planning (I)		01:00:00
	Module Eight - Organizing and Planning (II)		01:00:00
	Module Nine - Communication (I)		01:00:00
	Module Ten - Communication (II)		01:00:00
	Module Eleven - Additional Challenges		01:00:00
	Module Twelve - Wrapping Up		00:30:00
	Professional Telephone Receptionist Course - Activities		00:00:00
Microsoft Word			
	Module One - Getting Started		00:30:00
	Module Two - Opening		01:00:00
	Module Three - Working with the Interface		01:00:00
	Module Four - Your First Document		01:00:00
	Module Five - Basic Editing Tasks		01:00:00
	Module Six - Basic Formatting Tasks		01:00:00
	Module Seven - Formatting Paragraphs		01:00:00
	Module Eight - Advanced Formatting Tasks		01:00:00
	Module Nine - Working with Styles		01:00:00
	Module Ten - Formatting the Page		01:00:00
	Module Eleven - Sharing Your Document		01:00:00
	Module Twelve - Wrapping Up		00:30:00
Microsoft Excel			
	Module One - Getting Started		00:30:00
	Module Two - Opening Excel		01:00:00
	Module Three - Working with the Interface		01:00:00
	Module Four - Your First Worksheet		01:00:00
	Module Five - Viewing Excel Data		01:00:00
	Module Six - Building Formulas		01:00:00
	Module Seven - Using Excel Functions		01:00:00
	Module Eight - Using Quick Analysis		01:00:00
	Module Nine - Formatting Your Data		01:00:00
	Module Ten - Using Styles, Themes, and Effects		01:00:00
	Module Eleven - Printing and Sharing Your Workbook		01:00:00
	Module Twelve - Wrapping Up		01:00:00
Microsoft PowerPoint			
	Module One - Getting Started		00:30:00
	Module Two - Opening PowerPoint		01:00:00
	Module Three - Working with the Interface		01:00:00
	Module Four - Your First Presentation		01:00:00
	Module Five - Working with Text		01:00:00
	Module Six - Formatting Text and Paragraphs		01:00:00
	Module Seven - Adding Pictures		01:00:00
	Module Eight - Advanced Formatting Tasks		01:00:00
	Module Nine - Working with Transitions and Animations		01:00:00
	Module Ten - Setting Up Your Slide Show		01:00:00
	Module Eleven - Showtime!		01:00:00
	Module Twelve - Wrapping Up		00:30:00
Mock Exam			
	Mock Exam- Professional Receptionist Diploma		00:30:00
Final Exam			
	Final Exam- Professional Receptionist Diploma		00:30:00
Order Your Certificates and Transcripts			
	Order Your Certificates and Transcripts		00:00:00

John Academy

Southampton

Rotherham

Manchester

Leeds

Kingston upon Hull

Newport

Peterborough

Milton Keynes 

Dartford

Paisley

Derby

Birmingham

Hull

Berkshire

Bedford

Liverpool 

Swansea

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">ONLINE STUDY - In your own time (approx. 6 hours study time) +CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours) Awarding Body:&nbsp;Open College Network (OCN) Credit for LearningAward Level:&nbsp;Level 3 (Advanced Level) - Ireland Level 5CPD Certified:&nbsp;Yes (CPD Accreditation)Minimum Age:&nbsp;18 (16 with parental consent)Entry requirements:&nbsp;None. (English Level 2 desirable)Training Locations:&nbsp;Study online + Classroom&nbsp;OCN Accredited at UK Level 3 (Ireland Level 5) &nbsp;PART 1 - Theory:&nbsp;Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc. PART 2 - Skills and Practical Development: Safely and competently set up and maintain a Peripheral IV Infusion. Attend a classroom location to complete your practical training. <div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"> Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above. </div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">Course Itinerary:</div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"> </div>PART 1 - THEORY (ONLINE) M1 - Peripheral IV Cannulation - Introduction: Definitions - understanding terminology relating to PIVC. IV Therapy and NMC guidelines. M2 - Legal &amp; Professional Responsibilities: Legal Obligations and Accountability. Criminal, Civil and Contractual law in Healthcare. Vicarious Liability and your Duty of Care. M3 - Anatomy &amp; Physiology: Sites appropriate to IV cannulation. Hand vs. arm. Advantages and disadvantages of relevant veins. An overview of Homeostasis and Fluid Balance. M4 - Hygiene and Infection Prevention &amp; Control (IPC): Reducing healthcare-associated infections. Keeping Safe. Bloodborne Pathogens and Work Practice Controls. Standard Precautions. Waste Disposal. Needle-stick injuries. M5 - Indications and Advantages: When to cannulate, infusion types and benefits over alternative infusion routes. Continuous and intermittent infusion. Prophylactic use before procedures and in unstable patients. Contraindications. M6 - Equipment: Cannula types, sizes and colour coding. How to select appropriate size. Equipment overview for total procedure. M7 - Vein Choice for Cannulation: Correct vein selection. Which veins to avoid. How to manage an unsuccessful cannulation. M8 - Procedures: Full procedure for cannulation including correct documentation. M8: Guide to Cannulation - revision M8: Video - Recap with full procedure M9 - Contraindications: When inappropriate to cannulate including patients with specific health conditions. M10 - Complications: A detailed look at potential complications during and after cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions. PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED BEFORE JOINING US FOR YOUR PRACTICAL TRAINING PART 2 (CLASSROOM: 1 - Welcome, introductions and overview: Classroom - registration and introductions. Virtual Classroom - audio/visual checks and registration. 2 - Legal &amp; Professional Responsibilities: Overview and discussion. 3 - Anatomy - key points (appropriate to PIVC): Arteries and veins. Selecting an approprate site. Sites to avoid and &ldquo;first choice&rdquo; sites. 4 - Cannulae - selection and types: A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD. 5 - Complications: Complications of pVAD insertion including examples of infiltration, haematoma, extravasation and transfixation. 6 - VIP Score: Understanding and using the Visual Infusion Phlebitis score. 7 - Equipment - overview: We take a look at all essential equipment required for PIVC. 8 - PRACTICAL SESSIONS: Multiple practical sessions throughout the session. 9 - Fluids: The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann&rsquo;s solution, Colloids (and risks), blood products. 10 - Infusion Rates: Calculating infusion rates and drops per minute. This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.&nbsp;<div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)</div></div>

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 3 (Advanced Level) - Ireland Level 5
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 3 (Ireland Level 5)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Safely and competently set up and maintain a Peripheral IV Infusion.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M1 - Peripheral IV Cannulation - Introduction:
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
M2 - Legal & Professional Responsibilities:
Legal Obligations and Accountability. Criminal, Civil and
Contractual law in Healthcare. Vicarious Liability and your
Duty of Care.
M3 - Anatomy & Physiology:
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
M4 - Hygiene and Infection Prevention & Control (IPC):
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne Pathogens and Work Practice Controls.
Standard Precautions. Waste Disposal. Needle-stick injuries.
M5 - Indications and Advantages:
When to cannulate, infusion types and benefits over
alternative infusion routes. Continuous and intermittent infusion.
Prophylactic use before procedures and in unstable patients.
Contraindications.
M6 - Equipment:
Cannula types, sizes and colour coding. How to select
appropriate size. Equipment overview for total procedure.
M7 - Vein Choice for Cannulation:
Correct vein selection. Which veins to avoid.
How to manage an unsuccessful cannulation.
M8 - Procedures:
Full procedure for cannulation including correct documentation.
M8: Guide to Cannulation - revision
M8: Video - Recap with full procedure
M9 - Contraindications:
When inappropriate to cannulate including patients with specific health conditions.
M10 - Complications:
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM:
1 - Welcome, introductions and overview:
Classroom - registration and introductions.
Virtual Classroom - audio/visual checks and registration.
2 - Legal & Professional Responsibilities:
Overview and discussion.
3 - Anatomy - key points (appropriate to PIVC):
Arteries and veins. Selecting an approprate site. Sites to avoid and “first choice” sites.
4 - Cannulae - selection and types:
A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.
5 - Complications:
Complications of pVAD insertion including examples of
infiltration, haematoma, extravasation and transfixation.
6 - VIP Score:
Understanding and using the Visual Infusion Phlebitis score.
7 - Equipment - overview:
We take a look at all essential equipment required for PIVC.
8 - PRACTICAL SESSIONS:
Multiple practical sessions throughout the session.
9 - Fluids:
The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann’s solution, Colloids (and risks), blood products.
10 - Infusion Rates:
Calculating infusion rates and drops per minute.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health Professions (AHP)

Intravenous Cannulation

Aesthetics

Medicine & Nursing

Venepuncture & Cannulation

Learn how to cannulate ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced) - Ireland Level 5

    CPD Accredited - The CPD Certification Service

    Classroom or Virtual Classroom options

    Covers all steps for cannulating in arm or hand

    Practise on artificial arms and fake blood!

    Essential qualification for all IV therapies

    Phlebotomy training desirable but not essential

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Peripheral I.V. Cannulation Course (GPT008)

This official BRCGS course enables participants with an in-depth understanding of the Standard in terms of the protocol, requirements and how to audit effectively. Participants will gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit. Auditing fundamentals and techniques will be discussed including the auditor competency skills required of auditors auditing against Global Food Safety Initiative (GFSI) recognised certification programmes.Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how auditors with audit against the Standard. &nbsp;Participants must have a working knowledge of quality management systems and auditing within the relevant manufacturing sector, and have completed a hazard analysis and critical control points (HACCP) course of at least two days&#39; duration.In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the <a href="https://www.brcgs.com/store/" target="_blank" rel="noreferrer noopener" style="color: inherit; -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">BRCGS Store</a>, in addition to the pre-course materials provided.&nbsp;At the end of the course you will be assessed with an exam. Successful completion of this course, including the exam, forms part of the training necessary to become a BRCGS auditor. The steps necessary to complete your training must be arranged with a BRCGS-approved certification body.This course is part of the<a href="http://demo-brcgs.wearesigma.com/training/brcgs-professional/about-the-programme/" style="color: rgb(234, 118, 0); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(234, 118, 0);">&nbsp;BRCGS Professional recognition programme</a>.At the end of the course participants will be able to:&nbsp;<ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;">Explain the steps to managing an audit programme</li><li fr-original-style="" style="box-sizing: border-box;">Describe auditing fundamentals and techniques</li><li fr-original-style="" style="box-sizing: border-box;">Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity</li><li fr-original-style="" style="box-sizing: border-box;">Describe the scope of companies and products covered by the Standard</li><li fr-original-style="" style="box-sizing: border-box;">Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit</li><li fr-original-style="" style="box-sizing: border-box;">Utilise and explain resource tools available for compliance and beneficial support from BRCGS</li></ul>

Course Summary

This official BRCGS Food Safety issue 9 Lead Auditor course enables participants with an in-depth understanding of the Standard in terms of the protocol, requirements and how to audit effectively. Participants will gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit. Auditing fundamentals and techniques will be discussed including the auditor competency skills required of Global Food Safety Initiative (GFSI) scheme auditors.

Active learning will be used throughout the course utilising case study-based individual and group activities to encourage critical thinking and help explain how auditors will audit against the Standard.

Successful completion of this course, including the exam, forms part of the training necessary to become a BRCGS auditor. The steps necessary to complete training must be arranged with a BRCGS approved certification body.

This course is part of the BRCGS Professional recognition programme.

Key learning objectives

Explain the steps to managing an audit programme
Describe auditing fundamentals and techniques
Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity
Describe the scope of companies and products covered by the Standard
Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit
Utilise and explain resource tools available for compliance and beneficial support from BRCGS.

Who should attend

Those interested in becoming a BRCGS Auditor and who do not hold a Lead Assessor qualification*
Compliance/Technical Managers and personnel (including those from retailing and manufacturing)
Quality Managers and personnel
Operations Managers
Internal audit personnel
Site staff wishing to gain auditing skills and a deeper understanding of the Standard
Importers and exporters of food products
Foodservice staff
Retailers
Industry Consultants
Current BRCGS Auditors and Auditors of other schemes
Certification Body personnel (including scheme managers and those reviewing reports and /or corrective actions)


*Those interested in becoming a BRCGS Auditor who already hold a Lead Assessor qualification (eg FSSC 22000, IFS Food, SQF, etc) may choose to attend the 3-day Food Safety Auditor course instead of the 5-day Food Safety Lead Auditor course

Pre-requisites

To have a working knowledge of quality management systems and auditing within the relevant manufacturing sector
To have completed a hazard analysis and critical control points (HACCP) course of at least two days’ duration. If you need HACCP or HARA training, we propose various suitable courses. Have a browse at the website or get in touch for advice :)
To have carefully reviewed the Food Safety standard (appendices & glossary included) before the course starts. You can download a free (locked PDF) copy of the standard here.

Programme Outline

Day 1 | Welcome and introduction | Scope and format of the Standard | Requirements of the Standard
Day 2 | Requirements of the Standard (continued)
Day 3 | Audit protocol | BRCGS compliance and support | Auditor requirements | Practical exercises
Day 4 | Auditing fundamentals | Practical exercises
Day 5 | Auditing fundamentals (continued) | Practical exercises | Revision | Course exam

Instructor credentials

This training course is delivered by experienced BRCGS ‘approved training partners’ (ATPs) and ‘approved virtual trainers’ (AVTs). This is our lovely team of trainers.

ASK SONIA LTD

Food Safety

HACCP

Official BRCGS Food Safety Issue 9 Lead Auditor training course. 
Delivered online (Zoom) by a live BRCGS Approved Training Partner & Virtual Trainer.
Exam and Certificate fee included in the price.

BRCGS Food Safety Issue 9 - Lead Auditor (5 Days)

This official BRCGS course enables participants to develop a full understanding of the general principles of the requirements of the Standard and gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit.Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how auditors will audit against the Standard. &nbsp;Participants must have a working knowledge of quality management systems and auditing within the relevant manufacturing sector, and have completed a hazard analysis and critical control points (HACCP) course of at least two days&#39; duration.In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the BRCGS Store, in addition to the pre-course materials provided.At the end of the course, participants will be assessed with an exam. For candidates who are already qualified as a Lead Auditor on another scheme (eg IRCA, SQF, IFS, etc) successful completion of this course, including the exam, is recognised as part of the training necessary to become a BRCGS auditor. The steps necessary to complete your training must be arranged with a BRCGS-approved certification body.This course is part of the<a href="http://demo-brcgs.wearesigma.com/training/brcgs-professional/about-the-programme/" style="color: rgb(234, 118, 0); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(234, 118, 0);">&nbsp;BRCGS Professional recognition programme</a>.At the end of the course participants will be able to:&nbsp;<ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;">Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity</li><li fr-original-style="" style="box-sizing: border-box;">Describe the scope of companies and products covered by the Standard</li><li fr-original-style="" style="box-sizing: border-box;">Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit</li><li fr-original-style="" style="box-sizing: border-box;">Utilise and explain resource tools available for compliance and beneficial support from BRCGS</li></ul>

Course Summary

This official BRCGS Food Safety issue 9 Lead Auditor course enables participants to develop a full understanding of the general principles of the requirements of the Standard and gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit.

Active learning will be used throughout the course utilising case study-based individual and group activities to encourage critical thinking and help explain how auditors will audit against the Standard.

Successful completion of this course, including the exam, forms part of the training necessary to become a BRCGS auditor. The steps necessary to complete training must be arranged with a BRCGS approved certification body.

This course is part of the BRCGS Professional recognition programme.

Key learning objectives

Explain the requirements of the Standard
Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity
Describe the scope of companies and products covered by the Standard
Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of
the audit
Utilise and explain resource tools available for compliance and beneficial support from BRCGS.

Who should attend

Those interested in becoming a BRCGS Auditor and who already hold a Lead Assessor qualification*
Compliance/Technical Managers and personnel (including those from retailing and manufacturing)
Quality Managers and personnel
Operations Managers
Internal audit personnel
Site staff wishing to gain auditing skills and a deeper understanding of the Standard
Importers and exporters of food products
Foodservice staff
Retailers
Industry Consultants
Current BRCGS Auditors and Auditors of other schemes
Certification Body personnel (including scheme managers and those reviewing reports and /or corrective actions)

*Those interested in becoming a BRCGS Auditor and who do not yet hold a Lead Assessor qualification may choose to attend the 5-day Food Lead Auditor Training course instead of the 3-day Auditor course

Pre-requisites

To have a working knowledge of quality management systems and auditing within the relevant manufacturing sector
To have completed a hazard analysis and critical control points (HACCP) course of at least two days’ duration. If you need HACCP or HARA training, we propose various suitable courses. Have a browse at the website or get in touch for advice :)
To have carefully reviewed the Food Safety standard (appendices & glossary included) before the course starts. You can download a free (locked PDF) copy of the standard here.

Programme Outline

Day 1 | Welcome and introduction | Scope and format of the Standard | Requirements of the Standard
Day 2 | Requirements of the Standard (continued)
Day 3 | Audit protocol | BRCGS compliance and support | Auditor requirements | Practical exercises | Course exam

Instructor credentials

This training course is delivered by experienced BRCGS ‘approved training partners’ (ATPs) and ‘approved virtual trainers’ (AVTs). This is our lovely team of trainers.

Auditor

Official BRCGS Food Safety Issue 9 course. 
Delivered online (Zoom) by a live BRCGS Approved Training Partner.
Exam and Certificate fee included in the price.

BRCGS Food Safety Issue 9 - For Auditors (3 Days)

This official BRCGS course enables participants to develop a full understanding of the general principles of the requirements of the Standard. It is designed to equip delegates with the knowledge of how to successfully implement the requirements of the Standard on site. Participants will discuss activities which develop a culture to maintain compliance and learn what to expect during the process of certification, including actions needed prior to, during and after the audit.Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how sites will implement the Standard.&nbsp;In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the <a href="https://www.brcgs.com/store/" target="_blank" rel="noreferrer noopener" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">BRCGS Store</a>, in addition to the pre-course materials provided. It is advised participants must have working knowledge of HACCP.At the end of the course, participants will be assessed with an exam.&nbsp;This course is part of the<a href="http://demo-brcgs.wearesigma.com/training/brcgs-professional/about-the-programme/" style="color: rgb(234, 118, 0); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(234, 118, 0);">&nbsp;BRCGS Professional recognition programme</a>.At the end of the course participants will be able to:&nbsp;<ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;">Explain what is required to comply with the requirements of the Standard</li><li fr-original-style="" style="box-sizing: border-box;">Describe the scope of companies and products covered by the Standard</li><li fr-original-style="" style="box-sizing: border-box;">Describe what to expect from your BRCGS audit&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Prepare for an audit to the Standard</li><li fr-original-style="" style="box-sizing: border-box;">Apply resource tools available for compliance and support from BRCGS </li></ul>

Course Summary

This official BRCGS Food Safety course enables participants to develop a full understanding of the general principles of the requirements of the Standard. It is designed to equip delegates with the knowledge of how to successfully implement the requirements of the Standard on site. 

Participants will discuss activities which develop a culture to maintain compliance and learn what to expect during the process of certification, including actions needed prior to, during and after the audit.

This course is part of the BRCGS Professional recognition programme.

Key learning objectives

Explain what is required to comply with the requirements of the Standard
Describe the scope of companies and products covered by the Standard
Describe what to expect from your BRCGS audit
Prepare for an audit to the Standard
Apply resource tools available for compliance and support from BRCGS.

Who should attend

Technical Managers and personnel (including those from retailing and manufacturing) 
Quality Managers and personnel,
Operations Managers 
Internal audit personnel 
Importers and exporters of food products 
Foodservice staff 
Industry Consultants

Pre-requisites

To have working knowledge of HACCP
To have carefully reviewed the Food Safety standard (appendices & glossary included) before the course starts. You can download a free (locked PDF) copy of the standard here.

Programme Outline

Day 1 | Welcome and introduction | Scope and format of the Standard | Requirements of the Standard
Day 2 | Requirements of the Standard (continued) | Course exam

Instructor credentials

This training course is delivered by experienced BRCGS ‘approved training partners’ (ATPs) and ‘approved virtual trainers’ (AVTs). This is our lovely team of trainers.

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