1602 Courses in Cardiff delivered Online

24-Hour Flash Sale! Prices Reduced Like Never Before!! In an era where customer loyalty is gold, understanding Customer Relationship Management (CRM) becomes essential for any business aspiring to thrive in the long run. In the UK, studies have shown that acquiring a new customer can be up to five times more expensive than retaining an existing one, highlighting the significant role of CRM in business strategies today. For this, the CRM: Customer Relationship Management at QLS Level 4 course has been designed to equip you with the skills and knowledge needed to excel in this critical field. This course explores CRM, beginning with an introduction to its importance in contemporary business. You'll learn about the Fundamentals of CRM, Strategies for Effective Implementation, and the crucial role of Data Analysis in understanding Customer Behaviour. The curriculum also covers the technical aspects of Managing Databases and the skills needed to deepen Customer Relationships and handle complaints proficiently. Moreover, a forward-looking module on the future of CRM prepares you for emerging trends and technologies in the field. Learning Outcomes of CRM - Customer Relationship Management Course: Define and explain the core principles of Customer Relationship Management (CRM). Implement effective CRM strategies to enhance customer satisfaction. Utilise data analysis and databases to gain actionable customer insights. Develop techniques for deepening customer relationships and fostering loyalty. Employ best practices for handling customer complaints professionally. Explore emerging trends and the future of CRM technology. This program is your key to unlocking long-term customer loyalty and driving business growth. By understanding and applying the principles taught in this CRM course, you'll be well-equipped to contribute to your organisation's success and advance your career. Enrol today in this CRM - Customer Relationship Management at QLS Level 4 course and gain the knowledge and expertise to become a customer service prodigy! Why Prefer this Customer Relationship Management Course? Get a chance to order a QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 tutor support **** Course Curriculum **** Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: Fundamentals Module 03: Strategies Module 04: Data Analysis Module 05: Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future Assessment Process Once you have completed all the modules on the CRM - Customer Relationship Management course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. After passing the exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is ideal for: Marketing professionals Sales executives Customer service staff CRM enthusiasts Requirements You will not need any prior background or expertise to enrol in this CRM Course. Career path After completing this course, you are to start your career or begin the next phase of your career. CRM Manager - £35,000 to £60,000 Customer Service Manager - £30,000 to £50,000 Sales Manager - £32,000 to £70,000 CRM Systems Administrator - £25,000 to £40,000 Certificates CPD Accredited Certificate Digital certificate - £12.99 Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Customer Relationship Management at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

** Mental Health Support Worker ** Mental Health Support Worker works with people who have mental illnesses, as well as their families, caregivers, and friends. This includes providing day-to-day support to patients in trying to meet their individual goals, manoeuvring other health services, and monitoring their progress. Have you given up looking for a course that will help you understand one's mental health and grow? If you answered yes, then you've set foot in the right place because our expertly designed Mental Health Support Worker course is going to help you get one step closer to your goal. We guarantee that our Mental Health Support Worker training will provide you with the knowledge and experience you need to improve and advance your current skills. Accomplish your objectives and start preparing yourself for a meaningful career with our course. After completing the Mental Health Support Worker course successfully, an instant e-certificate will be displayed in your profile, that you can buy as proof of your skills and knowledge. Don't waste any more of your precious time. Enrol now and begin learning! Learning Outcomes After completing Mental Health Support Worker course, the learner will be able to: Understand the fundamentals of mental health. Understand the duties & responsibilities of a mental health support worker. Gain a thorough understanding of Attention Deficit Hyperactivity Disorder (ADHD). Identify various types of mental disorders. Explain the use of medication and therapy in the treatment of mental illness. Understand the mental health legislation and services. Gain in-depth knowledge about the Mental Health System. Why Choose Mental Health Support Worker Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Mental Health Support Worker Course Info*** Main Course: Mental Health Support Worker **Free Courses** Course 01: Healthcare Management Training Course 02: Level 5 Mental Health First Aid Certification Course 03: Control of Substances Hazardous to Health (COSHH) Training Course Course 04: Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care Course 05: Legionella and Legionnaires' Disease Awareness Training Course ***Other Benefits of Mental Health Support Worker Course*** 6 PDF Certificate Free Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing this Mental Health Support Worker course ] ** Mental Health Support Worker ** Course Curriculum Module 1: An Overview of Mental Health Module 2: Mental Health Support Worker Module 3: Understanding Childhood and Adolescent Psychiatric Disorders Module 4: Understanding Stress and Anxiety Disorders Module 5: Understanding Schizophrenia Module 6: Understanding Personality Disorders Module 7: Understanding Mood Disorders Module 8: Understanding Eating & Sleeping Disorders Module 9: Understanding Self-Harm and Suicide Module 10: Treating Mental Illness with Medication and Therapy Module 11: Laws Related to Mental Health Module 12: Mental Health System Module 13: The Participation of the Service User Assessment Method After completing each module of the Mental Health Support Worker, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Mental Health Support Worker course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? ** Mental Health Support Worker ** The Mental Health Support Worker course is ideal for professionals helping people suffering from mental issues and people interested in personal mental development. Requirements ** Mental Health Support Worker ** There are no specific requirements for Mental Health Support Worker course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Psychological Wellbeing Practitioner Course Online Psychotherapy is a perfect way to assist people suffering from various mental illnesses or psychological challenges. Psychotherapy is talking therapy. However, this psychological treatment is not as simple as it sounds. Psychotherapy practitioners require a wide range of skills to understand their patients and prepare them to face their challenges. Furthermore, they must have a thorough understanding of human psychology. With this Psychological Wellbeing Practitioner course, you can learn all of this as well as the basics of human psychology. This Psychological Wellbeing Practitioner course aims to provide you with a better understanding of the core concepts of psychotherapy, such as common psychological problems, the difference between psychotherapy and counselling, various forms and types of psychotherapy, and so on. This exclusive Psychological Wellbeing Practitioner course will introduce you to the role of a psychological wellbeing practitioner and the skills required. You will also learn about crisis intervention and how to assist a client in crisis. Learning Outcomes After completing this Psychological Wellbeing Practitioner course, the learner will be able to: Understand the basic concepts of psychotherapy. Understand the roles of a psychological well-being practitioner. Gain a thorough understanding of the common mental health difficulties and human psychology. Know the difference between psychotherapy and counselling. Know what skills are needed to be an exemplary psychological well-being practitioner. Gain in-depth knowledge of low-intensity CBT treatment. Become familiar with various types of psychotherapy like psychodynamic psychotherapy, counselling approaches, cognitive behavioural therapy and more. Understand crisis intervention and be able to help a client in crisis. Why Choose Psychological Wellbeing Practitioner Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Courses are included in this Psychological Wellbeing Practitioner Bundle Course Course 01: Psychological Wellbeing Practitioner Course 02: Diploma in Health and Wellbeing Course 03: Level 2 Certificate in Awareness of Mental Health Problems Other Benefits of this Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Psychological Wellbeing Practitioner course] Psychological Wellbeing Practitioner Course Detailed course curriculum of Psychological Wellbeing Practitioner Course Module 01: An Overview of Psychotherapy Module 02: Necessary Skills of a Psychological Wellbeing Practitioner Module 03: Different Types of Therapies Module 04: The Ways of Engaging and Assessing the Patients Module 05: Understanding the Low Intensity CBT Treatment Module 06: Different Forms of Psychotherapy Module 07: The Ways of Helping the Client in Crisis Module 08: Understanding Crisis Intervention Assessment Method of Psychological Wellbeing Practitioner Course After completing each module of the Psychological Wellbeing Practitioner Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Psychological Wellbeing Practitioner Course After completing the MCQ/Assignment assessment for this Psychological Wellbeing Practitioner course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Psychological Wellbeing Practitioner Course This Psychological Wellbeing Practitioner course is designed for anyone who wants to learn more about Psychological Well-being Practitioner or who wants to start a career. Requirements Psychological Wellbeing Practitioner Course There are no specific requirements for this Psychological Wellbeing Practitioner course because it does not require any advanced knowledge or skills. Career path Psychological Wellbeing Practitioner This Psychological Wellbeing Practitioner course will assist you in developing a diverse set of skills and knowledge, as well as exploring a variety of exciting careers, such as - Mental Health Counsellor Psychiatric Nurse Practitioner Social Worker In the United Kingdom, the average salary for these job opportunities ranges from £15,000 to £50,000 per year. Certificates Certificate of completion Digital certificate - Included

This bundle course is designed to provide our learners with a more in-depth understanding of the business and operational side of visual merchandising. By combining these CPD courses, we have created a quality learning experience that is especially valuable to those who wish to work in retail. Excellent visual merchandising is the key to business success on the high street. Knowing how to work with your store's layout and understanding consumer trends is what keeps driving sales, so it is essential to have a creative yet analytical mind. The Visual Merchandising Diploma is an introductory course that covers fundamental topics such as window displays, dressing mannequins, floor spaces, and even online retailing. Enrol today and learn how to create a customer experience they'll never forget. Learn how to effectively manage the people, processes, tools and services who run a facility with the Operational Facilitator Course. This course is a stepping stone for aspiring facilities managers and operational facilitators who wish to gain the skills and knowledge to ensure the smooth-running of organisational activities. Throughout this training program, you will develop an understanding of the processes and practices of facilities management, with tips and advice on budgeting, planning and maintenance. You Learning Goals: Understand how good visual merchandising influences a consumer's shopping choices Develop your knowledge of the role and responsibilities of a visual merchandiser Learn how to create attractive window displays that will appeal to your target market Master the art of dressing a mannequin and learn how to style them to perfection Be able to work with different floor layouts & spaces to enhance the customer journey Gain an in-depth understanding of facilities management and facilities operations Learn the basics of project management and HR management Discover effective methods, tips and advice for budgeting and planning Understand the competencies, processes and tools required for successful facilities management Who is this Course for? This bundle course is suitable for those who are interested in a career in retail, particularly visual merchandising. It is also ideal fo asiring retail operations managers. This course can be studied part-time or full-time at your convenience. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion, learners will have the practical skills and knowledge to kickstart a career in the following professions: Visual Merchandiser Operations Manager (Retail) Operational Facilitator Boutique/Pop Up Store Owner Course Curriculum **Visual Merchandising ** Visual Merchandising Visual Merchandising 00:15:00 Role of Visual Merchandiser 00:15:00 Responsibilities and Requirements 00:15:00 Elements of Visual Merchandising 00:15:00 Visual Merchandising Techniques 00:20:00 Pop-Up Shops and Window Display 00:30:00 Retail Signage 101 00:15:00 Marketing Your Pop-up Shop 00:15:00 Merchandising Your Store 00:15:00 Mannequins 00:15:00 Dressing Mannequins 00:30:00 Fixtures 00:15:00 Floor Layouts and Aisle Spacing 00:15:00 Jewelry Store and Boutiques 00:15:00 Cash Register Area Merchandising 00:15:00 21st Century Merchandising 00:15:00 Surviving in Retail Industry 00:15:00 Visual Merchandising & Online Retailing 00:15:00 Pop-Up Stores and Its Popularity 00:15:00 Career in Merchandising 00:15:00 **Facilities Management** Module 1: Facility Management Introduction to Facility Management 00:20:00 Terms and Definitions 00:05:00 Module 2: Facilities Management in the Workplace Workplace Facilities 00:35:00 Module 3: Sustainable Development and Facilities Management Sustainable Development and Facilities Management 00:30:00 Facilities Life Cycle 00:15:00 Module 4: Facility Operations Operations of Facilities 00:25:00 Module 5: Operations and Maintenance Operations and Maintenance 00:30:00 Module 6: Facilities Maintenance Planning, Budgeting and Method Facilities Maintenance Planning 00:10:00 Maintenance Costs, Finance and Methods 00:10:00 Factors Affecting Maintenance 00:10:00 Module 7: Performance and Installations Management Performance Management 00:10:00 Installations Management 00:20:00 Module 8: Project Management Project Management 00:30:00 Module 9: HR Management Human Resource Management 00:30:00 Module 10: Real Estate Management, Client Delivery Models & Outsourcing Real Estate 00:30:00 Client Delivery Models 00:05:00 Outsourcing of Services or In-House Staff 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Description: Customer Service is an essential issue for the organization which works or deals with the customers. The efficient customer service can increase the number of customers. On the other hand, poor manner can decrease the number of customers. Efficient customer service not only increases the total number of customers but also affects positivity to the career that has such skill. The Customer Service Skills - Video Training Course deals with the basic concepts of Customer Servicing. The course starts with defining the customer service and the procedures for identifying customers' expectation. The course also teaches the basic telephone etiquette so that you can able to handle the telephone calls and can able to give customer service through the telephone. Finally, the course will guide you how to handle the customer clients and how to answer them politely. The course will help you to know the ways of enduring stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Skills - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Skills - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Video Training Course 00:20:00 Final Exam Final Exam- Customer Service Skills - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This Pharmacy Assistant & Pharmacy Technician course is customized only for you! Do you want to advance your career in the healthcare industry? Or, are you looking for a way to contribute to community health care without performing clinical duties? If you're considering a career in the pharmaceutical industry, then you've come to the right place. This Pharmacy Assistant & Pharmacy Technician course teaches you everything you need to know to become a Pharmacy Technician or Pharmacy Technician Assistant and provide support and stability to your team. By enrolling on our Pharmacy Assistant & Technician course, you will become familiar with the roles and responsibilities of a Pharmacy Assistant or Technician. This comprehensive Pharmacy Assistant and Technician course will teach you the fundamental techniques of a Pharmacy worker and how to successfully counsel and diagnose a patient. You will also gain experience in the practice of prescribing and dispensing medication, as well as stock control and inventory management. Along with this, you will gain knowledge of medical health and safety standards and security protocols associated with legal drugs. Enrol in this Pharmacy Assistant & Technician course now and start your career in the UK's healthcare sector.Learning Outcomes After completing Pharmacy Assistant & Pharmacy Technician course, the learner will be able to: Understand the requirements needed to be a Pharmacy Technician or Assistant. Know how to counsel or communicate with patients and customers. Become aware of your position in the UK Healthcare infrastructure. Gain the ability to prescribe and dispense medication swiftly. Know to control and manage a medical inventory. Gain a solid understanding of the Standard Operating Procedures in a medical environment. Gain the skills to perform a full medical assessment on a patient. Why Choose Pharmacy Assistant & Pharmacy Technician Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Pharmacy Assistant & Technician Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as you complete this course. ***Pharmacy Assistant & Technician Bundle Course Course 01: Pharmacy Assistant & Technician Course 02: Healthcare Management Training Course 03: Level 3 Diploma in Healthcare Support Course 04: Level 2 Award in Nutrition and Health Course 05: Ambulance Care Assistant Course 06: Level 3 Award in Health and Social Care Course Course 07: Practice Nurse Course 08: Nurse Prescribing Course 09: Phlebotomist Course 10: Medical Transcription Course 11: Control and Administration of Medicines Course 12: Medical Terminology Course 13: Nursing & Prescribing Course 14: Forensic Science Course 15: Electrical Safety Training ***Other Benefits of this Pharmacy Assistant & Pharmacy Technician Bundle Course Free 15 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Pharmacy Assistant & Pharmacy Techniciancourse] Course Curriculum of *** Pharmacy Assistant & Technician *** Module 1: An Overview of Pharmacy Assistant and Technician What is Pharmacy? Defining Pharmacy Assistant Understanding the Job Role of Pharmacy Assistant Understanding the Skills of Pharmacy Assistant Defining Pharmacy Technician Understanding the Job Role of Pharmacy Technicians Module 2: Understanding the Pharmacy Assistant Patient Counselling Guide Overview Features of Effective Patient Counselling Why Should Pharmacy Assistant Counsel Patients? Techniques of Counselling How to Improve Communication in Pharmacists Module 3: Understanding Communication in Pharmacy Settings Why Communication Skills is Important in Pharmacies Understanding Patient-Centred Communication Practices in Community Pharmacies What are the Desirable Traits? Interpersonal Communication Skills for Pharmacies Module 4: Understanding the Pharmacy Team and Practices Self-care Interventions for Health The Role of the Pharmacy Team in Self-Care and Self-Medication Understanding the Code of Ethics for Pharmacy Team Workers What are the Seven Principles? Module 5: Understanding Prescription and Dispensing in Pharmacies What is a Prescription? Types of Prescription What is the Dispensing Cycle? Receiving and Validating Prescriptions Interpreting and Understanding the Prescription Prepare and Label Items for Issue Make a Final Check Record the Action Taken Issue Medicine to the Patient with Clear Instructions and Advice Module 6: Understanding Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Dispensing Procedure Dispensing Error Strategies to Minimise Dispensing Errors Understanding Electronic Prescription Service(EPS) Module 7: Understanding Inventory Control and Management in Pharmacies Overview What is Inventory Management? Methods of Inventory Management Elements of Pharmacy Inventory Management Factors Affecting Inventory Management The Role of Information Technology in Inventory Management Module 8: Understanding Standard Operating Procedures (SOPs) What is Standard Operating Procedure? Understanding the Importance of Standard Operating Procedure Purpose of SOPs Module 9: Understanding Health and Safety Risks Assessment and Pharmaceutical Terminology Overview Understanding Basic Pharmacy Terminology ----------------------- Assessment Method After completing each module of the Pharmacy Assistant & Technician Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for Pharmacy Assistant & Technician course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Pharmacy Assistant & Pharmacy Technician course is ideal for those interested in becoming pharmacy technicians or those looking to make a career in the medical field. Requirements There are no specific requirements for this Pharmacy Assistant & Pharmacy Technician course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Pharmacy Assistant & Pharmacy Technician qualification is beneficial for any healthcare profession or career from any industry you are in, such as: Pharmacist's Assistant Pharmacy Technician Hospital Clerk Pharmacist Certificates Certificate of completion Digital certificate - Included

Overview Social crimes disrupt the well-being and harmony of our society and threaten the safety of the people within it. Learn how to raise awareness against social crimes and do your part as a member of society with our Social Crime Awareness Training course. This course aims to provide you with an in-depth understanding of social crimes. Here, you will learn about different types of social crimes witnessed in our society. Then, the course will increase your knowledge of criminal behaviour, crime reporting and victim support. Furthermore, you will learn the strategies for crime prevention and raising awareness.  At the end of the course, you will receive a certificate of achievement. This certificate will help you pursue a career in the relevant sectors. So enrol now and start developing your skills! Course Preview Learning Outcomes Understand what is social crime and its types Enhance your knowledge of criminal behaviour Learn how to report crimes and offer support to the victims Develop the ability to conduct crime prevention and awareness campaigns Get introduced to the new trends in social crimes Deepen your understanding of rehabilitation and reintegration of offenders Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Reporting crimes Victim support Prevention Awareness building Who Should Take This Social Crime Awareness Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Social Crime Awareness Training course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Social Crime Awareness Training Certification After completing and passing the Social Crime Awareness Training course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Social Crime Awareness Training will equip you with effective skills and abilities and help you explore career paths such as  Criminologist Police Officer Victim Support Worker Community Outreach Coordinator Policy Analyst Module 01: Introduction to Social Crime Introduction to Social Crime 00:18:00 Module 02: Types of Social Crimes Types of Social Crimes 00:13:00 Module 03: Crime and Vulnerable Populations Crime and Vulnerable Populations 00:15:00 Module 04: Understanding Criminal Behaviour Understanding Criminal Behaviour 00:16:00 Module 05: Reporting Crimes and Victim Support Reporting Crimes and Victim Support 00:16:00 Module 06: Crime Prevention and Awareness Campaigns Crime Prevention and Awareness Campaigns 00:16:00 Module 07: International Perspectives on Social Crime International Perspectives on Social Crime 00:16:00 Module 08: Emerging Trends in Social Crime Emerging Trends in Social Crime 00:15:00 Module 09: Rehabilitation and Reintegration of Offenders Rehabilitation and Reintegration of Offenders 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview 'The customer is always right', is the well-known phrase every customer service and retail professional learns on their first day of work.  In this Diploma in Customer Service & Handling Complaints course, you will gain the skills and expertise to ensure successful customer interactions and keep your customers coming back and loyal to your brand. It will take you through the key elements of customer service, proper etiquette for communicating with customers, and how to meet customers' expectations every time.  Become an asset to the customer service team of your company by enrolling in this complete customer service skills training course today. Why buy this Diploma in Customer Service & Handling Complaints? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Diploma in Customer Service & Handling Complaints you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Diploma in Customer Service & Handling Complaints does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Diploma in Customer Service & Handling Complaints was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Diploma in Customer Service & Handling Complaints is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00

Delve into the meticulous world of maintaining and enhancing standards with our 'Quality Management' course. It is often said that 'Quality is not an act, it's a habit'. This curriculum is crafted meticulously to inculcate that habit in learners, unveiling the nuances from foundational concepts to advanced techniques. From grasping the essence of Total Quality Management to understanding the subtleties of Six Sigma, this course ensures that learners emerge as connoisseurs of quality, aptly understanding the equilibrium between customer expectations and optimal business processes. Learning Outcomes: Comprehend the foundational principles and concepts of quality management. Gain proficiency in tools and techniques, including Total Quality Management and Six Sigma. Master the art of quality control and quality measurement for continuous improvement. Understand and anticipate customer needs to align business processes effectively. Gain expertise in conducting and understanding quality audits.   Video Playerhttps://studyhub.org.uk/wp-content/uploads/2021/03/Quality-Management.mp400:0000:0000:00Use Up/Down Arrow keys to increase or decrease volume.   Why buy this Quality Management Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Quality Management Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience Who is this course for? Individuals keen on implementing quality processes in businesses. Managers aspiring to elevate their expertise in process enhancement. Professionals seeking a foundational understanding of Six Sigma and TQM. Supply chain professionals aiming to optimise processes. Business analysts focused on continuous improvement. Career path Quality Manager - Average Earnings: £30,000 - £50,000 per year. Quality Assurance Specialist - Average Earnings: £25,000 - £40,000 per year. Process Improvement Manager - Average Earnings: £35,000 - £55,000 per year. Operations Manager - Average Earnings: £30,000 - £50,000 per year. Supply Chain Manager - Average Earnings: £35,000 - £60,000 per year. Course Curriculum Module 01: Introduction to Quality Management Introduction to Quality Management 00:26:00 Module 02: Total Quality Management Total Quality Management 00:17:00 Module 03: Quality Measurement and Improvement Quality Measurement and Improvement 00:25:00 Module 04: Quality Control Quality Control 00:13:00 Module 05: Understanding Customer Expectations and Needs Understanding Customer Expectations and Needs 00:16:00 Module 06: Six Sigma Six Sigma 00:21:00 Module 07: Supply Chain Management Supply Chain Management 00:25:00 Module 08: Quality Audits Quality Audits 00:16:00 Mock Exam Mock Exam - Quality Management 00:20:00 Final Exam Final Exam - Quality Management 00:20:00

The Professional Presenter Training provides you with the knowledge and skill building in the planning, preparation and delivery of truly engaging presentations. Exploring all aspects of concept, design and delivery, you will gain a range of tools and techniques to help you plan and deliver engaging and effective presentations to a range of audiences. You'll learn how to use specific tools and techniques for presentation creation and delivery which will enable you to conduct powerful presentations that engage your audience every time. This course will give you the framework needed to develop and deliver an effective, memorable presentation. You will learn proven tips and examples that will guide you through the presentation process no matter how large the audience. Who is this course for? Excel 2019 Intermediate is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Excel 2019 Intermediate is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Intro Introduction 00:01:00 Section 01 Linking Worksheets and Workbooks 00:07:00 Linking Worksheets with 3D References 00:05:00 Understanding the Consolidate Feature 00:06:00 Section 02 What are Range Names 00:06:00 Creating Range Names Using the Name Box and Define Name 00:06:00 Creating Range Names Using Create from Selection 00:03:00 Section 03 Understanding the Differences Between Sorting and Filtering 00:03:00 Sorting Lists 00:07:00 Filtering Lists 00:06:00 Creating Subtotals 00:05:00 Section 04 Creating Tables and Understanding the Benefits 00:06:00 Understanding the Elements of a Table 00:05:00 Formatting a Table 00:05:00 Sorting and Filtering Tables 00:04:00 Filtering with Slicers 00:07:00 Calculating with Tables 00:06:00 Removing Erroneous Table Data 00:05:00 Exporting, Refreshing, and Converting Tables 00:05:00 Section 05 What is Conditional Formatting 00:03:00 Conditional Formatting-HIghlight Cells and Top Bottom Rules 00:06:00 Conditional Formatting-Data Bars, Icon Sets, and Color Scales 00:06:00 Using Custom Fonts and Colors 00:03:00 Using Custom Conditional Formatting 00:05:00 Modyfing or Removing Conditional Formatting 00:04:00 Section 06 What are Charts 00:06:00 Forecasting with Trendlines 00:05:00 Creating a Chart Template 00:04:00 Displaying Trends with Sparklines 00:08:00 Creating Charts 00:05:00 Understanding Chart Elements 00:05:00 Modifying Chart Elements 00:05:00 Changing and Moving Charts 00:03:00 Filtering a Chart 00:04:00 Formatting Charts 00:13:00 Adjusting Numbering 00:06:00 Creating Dual Axis Charts 00:05:00 Section 07 What is a PivotTable 00:05:00 Creating a PivotTable 00:07:00 Working with the PivotTable Fields Pane 00:10:00 Basic Data Organization and Analysis with PivotTables 00:08:00 Formatting PivotTables 00:05:00 Creating a PivotChart 00:04:00 Modifying and Formatting a PivotChart 00:04:00 Using Slicers and Timeline Slicers 00:08:00 Section 08 Using the PivotTable and PivotChart Wizard 00:03:00 Adding a Calculated Field 00:04:00 Adding a Calculated Item 00:04:00 Applying Conditional Formatting to a PivotTable 00:06:00 Creating Filter Pages for a PivotTable 00:04:00 Enabling the PowerPivot Add-in 00:11:00 Recap Recap 00:02:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00