1239 Courses in Bristol delivered Online

Round the clock support Phone and text support Talk through emotions Address emotions and thoughts Grieving strategy plan Expression of feelings Life coaching Personal and confidential grieving programme Coping strategy advice and guidance 7 session 1 hour per wee https://relationshipsmdd.com/product/bereavement-and-grieving-package/

Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It's not just a passing management fad, in fact it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries. The research shows which qualities make a star performer and while Emotional Intelligence isn't the sole predictor of performance potential, it has been proven to be a key indicator in this area. This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a sections on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them. Finally it will highlight the role played by emotions in the workplace and provide practical advice including tips for using emotional intelligence to deal effectively with emotions in situations that can arise in the workplace.

Duration 1 Days 6 CPD hours This course is intended for Individuals taking this course are business professionals seeking to develop or increase their emotional intelligence. Overview In this course, you will explore the concept of emotional intelligence. You will: Identify the components of emotional intelligence and recognize how emotional intelligence benefits organizations. Assess and develop your personal emotional intelligence competencies. Assess and develop your social emotional intelligence competencies. Practice emotional intelligence in common workplace scenarios. It was once believed that intelligence was the metric that would determine a person's success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you'll succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, you'll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills. Recognizing the Benefits of Emotional Intelligence Define Emotional Intelligence Recognize EQ's Impact on Work Experience Increasing Your Personal Emotional Intelligence in the Workplace Develop Your Level of Self-Awareness Develop Your Self-Regulation Skills Develop Your Motivation Increasing Your Social Emotional Intelligence in the Workplace Develop Your Empathy Develop Your Social Skills Practicing Emotional Intelligence in the Workplace Practice Emotionally Intelligent Leadership Build an Emotionally Intelligent Team Manage Change Manage Conflict Coach for Performance Additional course details: Nexus Humans Emotional Intelligence for Business Professionals (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Emotional Intelligence for Business Professionals (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Introducing the Art Therapy and Expressive Therapies Package: Unleash Your Creativity, Heal, and Flourish Are you seeking a unique and powerful way to express your emotions, process experiences, and find healing? Miss Date Doctor’s Art Therapy and Expressive Therapies Package offers you a creative and transformative journey to explore your inner world, tap into your creativity, and promote emotional well-being. Art therapy and expressive therapies provide a non-verbal and imaginative outlet for processing emotions and experiences. Through various creative mediums, you’ll discover new insights, release emotional tension, and cultivate a deeper connection with yourself. Here’s how the Art Therapy and Expressive Therapies Package can benefit you: Creative Expression: Engage in various expressive art forms, such as drawing, painting, sculpting, and collage-making. These creative expressions allow you to communicate thoughts and feelings that might be challenging to put into words. Emotional Release: Through art, you can release emotions that may have been suppressed or difficult to express verbally. The creative process can be cathartic, enabling you to process complex feelings and experiences. Self-Exploration: Art therapy encourages self-reflection and introspection. As you create art, you’ll gain insights into your thoughts, emotions, and subconscious mind, fostering greater self-awareness. Empowerment and Agency: Art therapy emphasizes the process rather than the end result, empowering you to embrace imperfection and experiment without judgment. This approach can extend to other aspects of life, promoting a sense of agency and resilience. Stress Reduction: Engaging in creative activities can reduce stress and promote relaxation. The meditative aspects of art therapy can provide a welcome escape from daily pressures and anxieties. Healing Trauma: For individuals who have experienced trauma, art therapy can be a gentle and effective way to explore and heal from emotional wounds. The creative process can foster a sense of safety and control in processing traumatic memories. Enhancing Communication: For those who find it challenging to express themselves verbally, art therapy offers an alternative means of communication. It can improve verbal expression and interpersonal skills. Building Confidence: Creating art allows you to tap into your inherent creativity, fostering a sense of accomplishment and boosting self-confidence. As you witness the fruits of your artistic expression, you’ll gain greater confidence in your abilities. Participating in art therapy and expressive therapies at Miss Date Doctor is a journey of self-discovery and growth. Our skilled therapists will guide you in exploring various artistic mediums and techniques, tailoring the experience to suit your unique needs and preferences. Experience the transformative power of creativity, heal from emotional wounds, and flourish in the Art Therapy and Expressive Therapies Package. Embrace art as a powerful tool for self-expression and personal growth. Unleash your creativity and find healing in the beautiful world of art therapy. 3 X 1 hour sessions https://relationshipsmdd.com/product/art-therapy-and-expressive-therapies-package/

Introducing Divorce Therapy Package: Navigating the Challenges, Healing, and Finding Renewed Purpose Are you going through the difficult process of divorce and seeking support to cope with the emotional challenges and transitions? Miss Date Doctor’s Divorce Therapy Package offers you a compassionate and understanding space to navigate the complexities of divorce, heal from the emotional wounds, and find renewed purpose in life. Divorce is a life-altering event that can lead to a wide range of emotions, including grief, anger, sadness, and uncertainty about the future. Our experienced therapists are here to help you process these emotions, gain clarity, and develop coping strategies to move forward positively. Here’s how the Divorce Therapy Package can support you: Emotional Healing: Our therapists provide a safe and non-judgmental space where you can freely express your emotions related to the divorce. We’ll help you process grief and loss, anger, and other challenging emotions to facilitate healing. Navigating Transitions: Divorce often involves significant life changes. We’ll guide you in navigating these transitions, such as adjusting to single life, co-parenting, or re-entering the dating scene. Coping Strategies: Divorce therapy equips you with coping strategies to manage stress, anxiety, and uncertainty during this period of change. Gaining Clarity: Our therapists will work with you to gain clarity about your goals and aspirations, helping you find a new sense of purpose and direction in life. Communication Skills: Divorce therapy can also address communication issues, helping you effectively communicate with your ex-partner and children during the divorce process and beyond. Building Resilience: Divorce therapy fosters resilience, empowering you to bounce back from challenges and embrace a new chapter in life with strength and determination. Self-Discovery: Divorce can be an opportunity for self-discovery and personal growth. We’ll help you explore your values, strengths, and interests, creating a foundation for a fulfilling future. Supportive Environment: Our therapists provide unwavering support throughout your divorce journey, offering guidance and empathy as you work towards healing and renewal. The Divorce Therapy Package at Miss Date Doctor offers you a transformative experience during a challenging time in your life. Our therapists understand the complexities of divorce and are committed to helping you navigate this transition with grace and resilience. Invest in your emotional well-being and take the first step towards healing and renewal with the Divorce Therapy Package. Embrace the opportunity for growth and self-discovery as you embark on a journey of healing and empowerment. Let our skilled therapists guide you towards finding strength, purpose, and a brighter future beyond divorce. 3 X 1 hour https://relationshipsmdd.com/product/divorce-therapy-package/

The course, Mental Freedom: Freedom from Pain, addresses the crucial psychological aspects of your life. The author, Prof. Paul Cline, will share the hidden secrets of psychology to help you overcome your OLD PAIN and walk TOWARDS JOY. Have you felt cheated throughout your entire life? Yes, it's not your fault though if you feel like that. In the course, Prof. Paul will train you to use your mind better. You will get to know the formula of success. Perhaps, you feel wounded in many ways. But it's possible that it's NOT YOUR FAULT. This course on mental freedom will help you to overcome your OLD PAIN and introduce you to new COPING skills. In short, the course, Mental Freedom: Freedom from Pain, is a psychology course designed to educate you with the hidden secrets of psychology. You will surely succeed and transform your PAIN to JOY. What you'll learn Learn How Self-Image Determines What You Will And Won't Do ... And So Much More! Discover How Pain & Pleasure Rule You Life ... And The Secret Of How To Make This Work For You Instead Of Against You Discover How The 'Imprint Period' Has Literally Programmed You For Life ... And How To Reprogram It Breakthrough Personal Illusions And Unleash Your Hidden Potential Gain The Secret Of How To Free Yourself From Your Past Release Yourself From Emotional Pain And Frustration By Discovering How Emotions Really Work And How You Can Gain Greater Mastery See How False Personas Drive The Habits And Behaviors Of Yourself And Others ... Take Back Control And Free Yourself Gain A Deep Understanding Of What That Drives People's Every Action Why You Should Choose 'Mental Freedom: Freedom from Pain' Access from all types of devices with internet access and optimum screen size 4 hours of video lessons 1 full-length article 1 resource to download A CPD-accredited certificate of completion Opportunity to download PDF certification promptly after successful completion of the course. Learning about your self-image which determines your actions Discovering the term 'Imprint period' and how to change yourself Rediscovering the formula of gaining freedom from past trauma Learning about false personas that drive your behaviour in the wrong direction Finding out the ways of taking control of your life and start your journey towards freedom Defining the rule of pain and pleasure in your life and using the concept for your benefits Learning to release emotional pain with insights into the functions of emotions Gaining an understanding of the force behind the actions you take Who is this course for? The purpose of this course is to help anyone with pain and stress. The course is ideal for people with old psychological issues, mental health issues, motivation for personal development. In addition, people who intend to help others with psychological problems i.e. therapists and mental health professionals can take the course too. Requirements Internet Connection Career Path You will know how to deal with stress for personal development in your personal life. However, as a professional, you will gain invaluable insights into the essential coping skills to transform the lives of the people who need help. Introduction PROMO VIDEO 00:05:00 Introduction - Course Goals & Beginning Concepts FREE 00:10:00 WHY You Are in Pain 00:16:00 How to Break Free From Pain 00:08:00 Main Concepts Beating Your FALSE Self-Image 00:25:00 Past & Future -Distractions 00:22:00 The Problem Of Attachments 00:29:00 Losing Your MIND To Gain Your SANITY 00:22:00 The Power Of The Unconscious Mind 00:21:00 Change Your Mind ... Change Your Life Re-writing Your Story 00:16:00 Great Ways To Feel Great - Part 1 00:26:00 reat Ways To Feel Great - Part 2 00:13:00 Additional Strategies 00:19:00 Final Thoughts Gaining Control & Final Thoughts 00:20:00

Level 4 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

EFT is a powerful tool that can be used to increase self-acceptance and self-love. And our EFT course may be exactly what you need if you want to improve your health and personal development. Our EFT course will teach you the principles and techniques of EFT, as well as practical advice on how to apply the technique to your specific needs. This EFT course will not only provide you with the knowledge and skills to effectively use the technique, but it will also assist you in developing a deeper understanding of how your emotions affect your health and well-being. With this knowledge, you will be better able to make positive changes in your life and achieve your objectives. So, if you want to improve your health and personal development, an EFT course could be the solution. EFT, which combines ancient Chinese medicine and modern psychology, can help you heal emotionally and physically and achieve long-term change. Along with this EFT - Emotional Freedom Technique course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This EFT - Emotional Freedom Technique Bundle Consists of the following Premium courses: Course 1: EFT - Emotional Freedom Technique Course 2: Emotional Intelligence and Human Behaviour Course 3: Applied Behaviour Analysis (ABA) Expert Training Certification Course 4: Biohacking Your Physical and Mental Health Course 5: Stress Management Training Course 3: Counselling Course Course 7: Coaching & Mentoring Course 8: Level 2 Mindfulness for Wellbeing Course 9: First Aid Training Course 10: Nutrition Level 2 Course 11: Time Management Learning outcomes Discover the fundamentals of EFT and its applications in health and care. Develop the ability to assess and identify appropriate contexts for using EFT. Develop your ability to create and deliver tailored EFT treatments. Explore how to incorporate EFT into evidence-based treatments for mental and physical health issues. Recognise the potential for personal development and growth offered by EFT practice. Understand the relationship between EFT and traditional medicine. Discover the ethical implications of using EFT. Learn about the legal frameworks and policies that govern the use of EFT. So, don't wait up. Enrol in our EFT course and be better. Curriculum Course 1: EFT - Emotional Freedom Technique Module 01: What Is EFT (Emotional Freedom Technique)? Module 02: EFT and Emotions, The Brain (EFT with the body) Module 03: EFT Procedure Module 04: Detailed Instructions of EFT Module 05: Applying EFT to Physical Issues Module 06: Treating Children with EFT Module 07: EFT That Can Improve/ Heal Life & Tips Module 08: Doing Business with EFT Course 2: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 3: Applied Behaviour Analysis (ABA) Expert Training Certification Introduction to ABA ABA Component Breakdown Rules when Applying ABA Foundation Techniques of ABA ABA for Motor Skills ABA for Language Skills ABA for Cognitive Skills ABA for Visuospatial Skills Generalization in ABA Theory Course 4: Biohacking Your Physical and Mental Health Module 01: Introduction Module 02: Sleep - So MUCH More Than Just Rest Module 03: Blue Light & Red Light Module 04: Mindfulness & Movement Module 05: What You Put In Your Mouth is KEY! Module 06: Hidden Secret - 'Cryotherapy' Module 07: Importance Of PURE Air Module 08: Final Thoughts & Recommendations Course 5: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! Course 6: Counselling Course Introduction to the course Understanding Psychotherapy Starting Psychotherapy Practice Your Potential Clients in Therapy Different Types of Psychotherapy Internet Based Therapy Course 7: Coaching & Mentoring Module 1: Introduction to Coaching and Mentoring Module 2: Coaching and Mentoring: Objectives & Processes Module 3: Ethical Aspects of Coaching and Mentoring Module 4: Coaching and Mentoring Models Module 5: Effective Communication Skills Module 6: Personal Skills Module 7: Management Skills Module 8: Functional Skills Course 8: Level 2 Mindfulness for Wellbeing Introduction & First Concepts Understanding & Beating Anxiety More Anti-Anxiety Skills & Concepts Conclusion Course 9: First Aid Training Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing with Minor Injuries at the Workplace Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing With Fractures and Dislocations Call for an Emergency Course 10: Nutrition Level 2 Section 01: Nutrition Overview Section 02: Nutrition & Carbs Section 03: Nutrition & Proteins Section 04: Nutrition & Fat Section 05: Nutrition & Water Section 06: Micronutrients Section 07: Effortless Nutrition Section 08: Strategies to Do Today Section 09: Nutrition Myths Section 10: Bonus: Are Diet Foods Good For You? Course 11: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone looking to improve their mental and emotional well-being should consider taking this EFT course. EFT is a powerful, tried and tested tool for emotional healing and personal development. It can help alleviate anxiety, depression, phobias, and stress, as well as help individuals to overcome traumas and past negative experiences. It can also help to improve relationships, boost self-esteem, and increase happiness. Requirements Our bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path The following professions are most popular in this sector EFT Life Coach EFT Practitioner EFT Therapist EFT Energy Worker EFT Workshop Facilitator The salary range for EFT - Emotional Freedom Technique professionals in the UK is typically between £20,000 and £40,000 per year. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Emotional Freedom Technique) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

This highly practical course is unusual because it considers emotional intelligence as a fundamental part of selling. The course doesn't cover prospecting and ways to get a sales appointment, these require the use of emotional intelligence in other ways! The course covers the way that you engage with customers before, during and after a sales meeting through the application of emotional intelligence to make authentic decisions and build quality relationships. The course provides a step-by-step approach to applying emotional intelligence principles to your sales process focusing on working with the emotions of your customer and how these influence their social interactions.

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want Why Collaboration and Emotional Intelligence Training Course right for you? Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Collaboration and Emotional Intelligence course will set you up with a solid foundation to become a confident manager and develop more advanced skills. This comprehensive course is the perfect way to kickstart your career in the field of emotional intelligence. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Collaboration and Emotional Intelligence Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction to the Collaboration and Emotional Intelligence Course Introduction to the Course on Collaboration and Emotional Intelligence The Learning Objectives of the Course How Taking a Different View on Team Working Can Make a Big Difference Giving and Receiving Feedback in Collaboration Tips to Develop Your Emotional Intelligence in Collaboration The Role of Emotional Intelligence in Collaboration Defining Emotional Intelligence What is the Difference Between EI and EQ An Insight Into Emotions Emotional Intelligence at Work Working With the Emotional Climate Running Virtual Meeting With Emotional Intelligence Collaborative Working Introducing the Working Practice of Collaboration Why Win-win Collaboration is Important Emotional Intelligence and Win-win Collaboration Why Collaborate and When to Collaborate The Principles and Characteristics of Collaboration. The 3 Levels of Collaboration The Modes of Collaboration An Overview of Some of Difficulties With Collaboration The Importance of Trust in Collaboration Conflict and Trust in Collaboration - Factors and Questions to Consider The Important Role of Trust Building Trust Using an Emotional Bank Account Behaviours and Collaboration The Four Behavioural Styles in Collaboration - Learning Outcomes The Importance of Behavioural Flexibility William Moulton Marston's Model of the Behavioural Expression of Emotions The High Dominance Behavioural Style The High Influence Behavioural Style The High Steadiness Behavioural Style The High Compliance Behavioural Style The Ideal Behaviours for Ideal Interactions With Each Behavioural Style Using Behavioural Styles to Build Collaborative Relationships Review of the Course A Review - Facilitating Collaborative Meetings Review of the Course on Collaboration and Emotional Intelligence Who should take this course? This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of emotional intelligence. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol.. Assessment Method On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org