50 Courses in Bradford delivered Online

Identifying Domestic Abuse (CPD). A good introductory seminar for anyone who wants to learn about the complex nature of domestic abuse. You will have increased knowledge of domestic abuse in general, an increased ability to identify the early signs of domestic abuse and knowledge of next steps to support.

Customer Service - Representative Course Overview This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently. By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability. Course Description The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service. Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles. Customer Service - Representative Curriculum: Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn’t Good Enough! Module 03: We Are ALL in the “Helping Field” Module 04: Providing “Concierge” Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ – Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: “LEAP” Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! (See full curriculum) Who is this course for? Individuals seeking to improve customer interaction skills. Professionals aiming to enhance career prospects in customer service. Beginners with an interest in customer service principles. Employees in client-facing roles wanting to boost service quality. Career Path Customer Service Representative Client Relations Officer Customer Support Specialist Call Centre Agent Retail Customer Advisor Hospitality Frontline Staff

Throughout this course, we explore key topics including the historical context of LGBTQ+ rights, the impact of societal attitudes on mental health, and the importance of affirming practices in therapy. You will also learn about the intersectionality of LGBTQ+ identities with other aspects of diversity, such as race, ethnicity, and socioeconomic status, providing a holistic view of your clients’ experiences. Our goal is to create a deeper understanding and awareness of the LGBTQ+ community, empowering you to build meaningful, respectful relationships with clients and colleagues from all backgrounds. By the end of this course, you will be better equipped to challenge biases, advocate for inclusivity, and support the mental health needs of LGBTQ+ individuals.

Have you ever wondered why some people seem to be more prone to addiction than others? While addiction can affect anyone, certain individuals may have a higher susceptibility due to their personality traits and characteristics. This concept is often referred to as an addictive personality. While the term "addictive personality" may sound simple, it is important to understand that it is not a diagnosis or a definitive label. Instead, it is a set of traits and behaviours that may increase the risk of addiction. The concept of addiction and addictive behaviour has a rich and complex history deeply intertwined with human civilisation. From ancient times to our modern understanding, the evolution of addiction has been shaped by cultural, medical, and scientific developments.

Step behind the gates and into the world few understand. This Training for Prison Officers Course gives you the knowledge and confidence to handle one of the UK's most challenging yet vital roles. From understanding prisoner psychology to managing tense situations with a calm head, this course covers the skills and insights needed to support safety, order, and respect inside a prison. Whether you're new to the role or looking to refresh your understanding, everything is designed for remote learning—no barriers, no security checks, just solid information from start to finish. Prison officers are more than uniformed figures—they’re frontline guardians of structure and support. This course dives into the day-to-day responsibilities, legal duties, and interpersonal dynamics of prison life, all without the need for steel doors or morning roll calls. It’s built for those who want a serious look at what goes on inside the system and how officers play a key part in keeping it all ticking. Learn from wherever you are, at your pace, with content built to inform—not fluff. Because when it comes to prison work, you don’t need drama—you need the facts. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to the Role of a Prison Officer Module 02: Qualifications and Recruitment Process Module 03: Prison Officer Training Program Module 04: Health and Safety in a Correctional Facility Module 05: Security and Control Measures Module 06: Managing Challenging Behaviours Module 07: Legal Framework and Prisoner Rights Learning Outcomes: Demonstrate understanding of correctional facility health and safety procedures. Apply security and control measures effectively in a prison environment. Manage challenging behaviours with confidence and professionalism. Grasp the legal framework governing correctional facilities and prisoner rights. Navigate the recruitment process and meet the qualifications for a prison officer role. Acquire comprehensive knowledge of the prison officer training program. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to become prison officers. Those interested in a career within the correctional services sector. Graduates seeking a challenging and meaningful profession. Professionals looking to transition into a rewarding role. Anyone fascinated by legal frameworks and security protocols. Individuals with a commitment to maintaining safety in challenging environments. Job seekers pursuing opportunities in law enforcement. Those eager to contribute to the rehabilitation of individuals within the justice system. Career path Prison Officer Corrections Officer Detention Officer Custodial Officer Youth Justice Worker Court Security Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Learn all about Mpox (Monkeypox) symptoms, diagnosis, and treatment in our CPD-certified course. Gain essential skills for workplace safety and public health awareness. Enroll now!

Criminal intelligence analysis is a growing field in the UK, with over 10,000 intelligence analysts working in law enforcement and national security. This comprehensive criminal intelligence analystcourse provides essential training for those pursuing a career analysing data to fight crime and terrorism. Gain skills in research, critical thinking, and interpreting intelligence to identify threats and patterns. Understand the psychology behind criminal behaviour and how technology is revolutionising intelligence gathering. With modules dedicated to intelligence-led policing, counterterrorism, and the UK criminal justice system, this criminal intelligence analyst course offers unrivalled preparation for real-world intelligence work. Discover in-demand analytical skills to launch your career, with alums going on to become police intelligence analysts, counterterrorism experts, criminal investigators, and more. Join the criminal intelligence analyst course and become part of the frontline fight against crime - enrol today. This Criminal Intelligence Analyst course will help you to learn: Analyse and evaluate criminal intelligence using a range of research methods. Apply critical thinking and decision-making skills for intelligence-led policing. Examine counterterrorism strategies and criminal intelligence analysis. Utilise technology to gather, analyse and disseminate criminal intelligence. Evaluate the role of criminal intelligence analysis within the criminal justice system. Develop core competencies for a career in criminal intelligence analysis. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Criminal Intelligence Analyst course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Criminal Intelligence Analyst is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Criminal Intelligence Analyst course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Criminal Intelligence Analyst Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Criminal Intelligence Analyst Module 01: Introduction to Intelligence Analysis 00:18:00 Module 02: Criminal Intelligence Analysis 00:21:00 Module 03: Criminal Intelligence Analyst - Skills and Competencies 00:17:00 Module 04: Understanding Criminal Psychology 00:37:00 Module 05: Research Methods in Crime Analysis 00:28:00 Module 06: Decision Making in Criminal Intelligence Analysis 00:18:00 Module 07: Intelligence-Led Policing 00:16:00 Module 08: Counterterrorism and Criminal Intelligence Analysis 00:18:00 Module 09: Technology in Criminal Intelligence Analysis 00:19:00 Module 10: The Criminal Justice System in England and Wales 00:17:00 Assignment Assignment - Criminal Intelligence Analyst 00:00:00

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support