940 Courses in Birmingham delivered Online

Learning Impressive Telephone Techniques Certification Indeed, even with an ever increasing number of organizations settling in the computerized world, phone cooperation stays a vital piece of the client experience. For certain organizations, a call might be the solitary connection that a client has with the organization or association. Anyway short a call might be, it has an impression. Each business trusts that its staff are proficient and productive, while picking up the phone, however not every person has a) a decent regular phone way or b) the abilities to respond rapidly, as a call develops. This course prepares staff who utilize the phone to take care of their work with the abilities to deal with brings in a positive and productive way, to make an enduring impression and an incredible client experience. The course is reasonable for any individual who will profit by having the option to reinforce their client connections. What's Covered in the Course? The substance of this course incorporates: Step by step instructions to extend an expert and respectful persona via phone; A comprehension of and how to utilize an expert phone decorum in a characteristic manner; The most effective method to shape and hold a positive initial feeling on the phone with various sorts of clients; Step by step instructions to sound proficient, sure and in charge, while on the phone; Dealing with key expressions that surface during business calls, so they can be utilized properly and successfully; Improving the clearness of correspondence, while talking on the phone; Building and upgrading listening abilities; Viably dealing with troublesome or furious clients, to achieve a positive goal; Perceiving issues via phone and attempting to successfully arrange and resolve them, to assist everybody included; Taking care of phone fury, misuse and dangers in a sure and successful way, to diffuse the circumstance and resolve the issue; Assembling and applying significant devices that help facilitate the nervousness and stress that can emerge during a business call. What are the Benefits of the Course? This course brags a horde benefits, and these include: The course furnishes the worker with the fundamental abilities, to manage any kind of call in an expert and successful way; The more workers that total the course, the more uniform your call framework becomes, expanding proficiency and profitability; Clashes and issues are managed in an expert way; A simple to-examine secluded arrangement that can be concentrated deftly, to suit singular requirements; Upon effective fulfillment of the course, an industry-perceived declaration is granted; Full online examination support.

Effective Strategies for Teaching Speaking and Writing Skills (25 Hours)

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Level 3 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Level 3 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Also known as Life Coaching, this area of the practice focuses on life satisfaction, motivation and aims to increase your general well-being. By taking a step back, you will be able to get a helicopter view of your situation and tackle individually the areas of concern with the right tools for you.

Build confidence & capability and engage in meaningful dialogue about race.

Master Excel to catapult your productivity skills with this online course. Go from Beginner to Pro in Excel

Time Management and Productivity: On-Demand Effective time management reduces stress and helps you better adhere to commitments. This course is designed to help you identify personal and organizational priorities and gain better control of where you focus your attention. You will explore the importance of planning and organizing, and you will practice sorting through and setting priorities. You will also learn how to set better time boundaries and manage the demands of others. Working with a time management framework, you will use a set of practical techniques to organize and manage your work to better deliver on your commitments. Techniques for overcoming procrastination will be addressed, as well as strategies for dealing with information overload. What you Will Learn Plan and prioritize each day's activities in a more efficient, productive manner Establish strategies to execute priorities and overcome procrastination Understand how to make trade-offs when faced with fire drills How to set and communicate boundary conditions Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Exercise: A day in your life Resources to implement change Mind-set Tool-set Skill-set What is your time really worth? The dynamics of procrastination The myth of multi-tasking Brain Rules - how to optimize your efficiency Organization and Prioritization Time management best practices Goal setting Exercise: Identifying your priorities The importance of organization Time management framework Prioritizing time Time Management Techniques Tips for managing time Nine ways to overcome procrastination The STING technique Managing your time o Handling unplanned urgencies o Dealing with information overload Delegation and managing others' time Creating your personal action plan Summary Course summary and next steps Applying what you have learned

Writing Clear Business Communication (Virtual) Effective writing seldom, if ever, 'magically materializes' on the spot. In reality, it is most often the product of planning, writing, and rewriting. This is why writing is called a process; it must go through a series of steps before it is clear and complete. This program is about learning about the writing process and covers the full spectrum of documents used when corresponding in the workplace. The ability to write effectively comes naturally to some people, but for the vast majority, it is a task often approached with a mixture of trepidation and dread. However, the ability to communicate in the written word, for whatever purpose, is an important part of our working and personal lives and can have a direct impact on our ability to persuade, gain commitment or agreement and enhance understanding. Good writing sounds like talking on paper, which is why this program is focused on getting the message across and achieving the desired results using the 'keep it simple and direct' approach. What You Will Learn You'll learn how to: Plan and prioritize each day's activities in a more efficient, productive manner Establish strategies to execute priorities and overcome procrastination Understand how to make trade-offs when faced with fire drills How to set and communicate boundary conditions Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Exercise: A day in your life Resources to implement change o Mind-set o Tool-set o Skill-set What is your time really worth? The dynamics of procrastination The myth of multi-tasking Brain Rules - how to optimize your efficiency Organization and Prioritization Time management best practices Goal setting Exercise: Identifying your priorities The importance of organization Time management framework Prioritizing time Time Management Techniques Tips for managing time Nine ways to overcome procrastination The STING technique Managing your time o Handling unplanned urgencies o Dealing with information overload Delegation and managing others' time Creating your personal action plan