2371 Courses in Birmingham delivered Online

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Welcome to the course Introduction 00:02:00 Setting up R Studio and R crash course Installing R and R studio 00:05:00 Basics of R and R studio 00:10:00 Packages in R 00:10:00 Inputting data part 1: Inbuilt datasets of R 00:04:00 Inputting data part 2: Manual data entry 00:03:00 Inputting data part 3: Importing from CSV or Text files 00:06:00 Creating Barplots in R 00:13:00 Creating Histograms in R 00:06:00 Basics of Statistics Types of Data 00:04:00 Types of Statistics 00:02:00 Describing the data graphically 00:11:00 Measures of Centers 00:07:00 Measures of Dispersion 00:04:00 Introduction to Machine Learning Introduction to Machine Learning 00:16:00 Building a Machine Learning Model 00:08:00 Data Preprocessing for Regression Analysis Gathering Business Knowledge 00:03:00 Data Exploration 00:03:00 The Data and the Data Dictionary 00:07:00 Importing the dataset into R 00:03:00 Univariate Analysis and EDD 00:03:00 EDD in R 00:12:00 Outlier Treatment 00:04:00 Outlier Treatment in R 00:04:00 Missing Value imputation 00:03:00 Missing Value imputation in R 00:03:00 Seasonality in Data 00:03:00 Bi-variate Analysis and Variable Transformation 00:16:00 Variable transformation in R 00:09:00 Non Usable Variables 00:04:00 Dummy variable creation: Handling qualitative data 00:04:00 Dummy variable creation in R 00:05:00 Correlation Matrix and cause-effect relationship 00:10:00 Correlation Matrix in R 00:08:00 Linear Regression Model The problem statement 00:01:00 Basic equations and Ordinary Least Squared (OLS) method 00:08:00 Assessing Accuracy of predicted coefficients 00:14:00 Assessing Model Accuracy - RSE and R squared 00:07:00 Simple Linear Regression in R 00:07:00 Multiple Linear Regression 00:05:00 The F - statistic 00:08:00 Interpreting result for categorical Variable 00:05:00 Multiple Linear Regression in R 00:07:00 Test-Train split 00:09:00 Bias Variance trade-off 00:06:00 Test-Train Split in R 00:08:00 Regression models other than OLS Linear models other than OLS 00:04:00 Subset Selection techniques 00:11:00 Subset selection in R 00:07:00 Shrinkage methods - Ridge Regression and The Lasso 00:07:00 Ridge regression and Lasso in R 00:12:00 Classification Models: Data Preparation The Data and the Data Dictionary 00:08:00 Importing the dataset into R 00:03:00 EDD in R 00:11:00 Outlier Treatment in R 00:04:00 Missing Value imputation in R 00:03:00 Variable transformation in R 00:06:00 Dummy variable creation in R 00:05:00 The Three classification models Three Classifiers and the problem statement 00:03:00 Why can't we use Linear Regression? 00:04:00 Logistic Regression Logistic Regression 00:08:00 Training a Simple Logistic model in R 00:03:00 Results of Simple Logistic Regression 00:05:00 Logistic with multiple predictors 00:02:00 Training multiple predictor Logistic model in R 00:01:00 Confusion Matrix 00:03:00 Evaluating Model performance 00:07:00 Predicting probabilities, assigning classes and making Confusion Matrix in R 00:06:00 Linear Discriminant Analysis Linear Discriminant Analysis 00:09:00 Linear Discriminant Analysis in R 00:09:00 K-Nearest Neighbors Test-Train Split 00:09:00 Test-Train Split in R 00:08:00 K-Nearest Neighbors classifier 00:08:00 K-Nearest Neighbors in R 00:08:00 Comparing results from 3 models Understanding the results of classification models 00:06:00 Summary of the three models 00:04:00 Simple Decision Trees Basics of Decision Trees 00:10:00 Understanding a Regression Tree 00:10:00 The stopping criteria for controlling tree growth 00:03:00 The Data set for this part 00:03:00 Importing the Data set into R 00:06:00 Splitting Data into Test and Train Set in R 00:05:00 Building a Regression Tree in R 00:14:00 Pruning a tree 00:04:00 Pruning a Tree in R 00:09:00 Simple Classification Tree Classification Trees 00:06:00 The Data set for Classification problem 00:01:00 Building a classification Tree in R 00:09:00 Advantages and Disadvantages of Decision Trees 00:01:00 Ensemble technique 1 - Bagging Bagging 00:06:00 Bagging in R 00:06:00 Ensemble technique 2 - Random Forest Random Forest technique 00:04:00 Random Forest in R 00:04:00 Ensemble technique 3 - GBM, AdaBoost and XGBoost Boosting techniques 00:07:00 Gradient Boosting in R 00:07:00 AdaBoosting in R 00:09:00 XGBoosting in R 00:16:00 Maximum Margin Classifier Content flow 00:01:00 The Concept of a Hyperplane 00:05:00 Maximum Margin Classifier 00:03:00 Limitations of Maximum Margin Classifier 00:02:00 Support Vector Classifier Support Vector classifiers 00:10:00 Limitations of Support Vector Classifiers 00:01:00 Support Vector Machines Kernel Based Support Vector Machines 00:06:00 Creating Support Vector Machine Model in R The Data set for the Classification problem 00:01:00 Importing Data into R 00:08:00 Test-Train Split 00:09:00 Classification SVM model using Linear Kernel 00:16:00 Hyperparameter Tuning for Linear Kernel 00:06:00 Polynomial Kernel with Hyperparameter Tuning 00:10:00 Radial Kernel with Hyperparameter Tuning 00:06:00 The Data set for the Regression problem 00:03:00 SVM based Regression Model in R 00:11:00 Assessment Assessment - Machine Learning Masterclass 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Recent research indicates a significant surge in demand for childcare professionals, with an increase of 10% in job postings in the last quarter alone. This spike can be attributed to various factors, including the growing number of dual-income households and the emphasis on early childhood education. In response to this trend, our comprehensive bundle, "Child Care, Nanny & Childminding QLS Endorsed Diploma," equips individuals with the necessary skills and knowledge to thrive in this rewarding field. With thirty-five mentions of "Child Care, Nanny & Childminding" throughout the content, our Child Care, Nanny & Childminding bundle stands as a beacon of excellence in childcare education. This Child Care, Nanny & Childminding bundle comprises a diverse range of QLS endorsed and CPD QS accredited courses, meticulously designed to cover every aspect of childcare and childminding. From nurturing parenting skills to understanding the intricacies of child psychology, each module is crafted to empower learners with the tools needed to excel in their roles. Moreover, our guided courses on personal development ensure that participants not only enhance their technical competencies but also sharpen their soft skills for holistic professional growth. Bundle Include includes: QLS Endorsed Courses: Course 01: Diploma in Childcare and Nanning at QLS Level 5 Course 02: Diploma in Parenting Skills Training at QLS Level 4 Course 03: Diploma in Childminding at QLS Level 6 CPD QS Accredited Courses: Course 04: Safeguarding Children: Internet Safety Course 05: Parental Mental Health & Child Protection Course 06: Play Therapy Course 07: Child Playwork Course 08: Creating Children's Room Course 09: The Importance of Preschool Education in Child Development Course 10: Montessori Education for Early Childhood Course 11: How to Handle Tantrums in Children Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD.Child Care, Nanny & Childminding QLS Endorsed Diploma. Learning Outcomes: Upon completion of this Child Care, Nanny & Childminding bundle, learners will achieve the following learning outcomes: Demonstrate proficiency in childcare and nanny duties at QLS Level 5. Apply effective parenting skills and strategies at QLS Level 4. Implement childminding best practices at QLS Level 6. Safeguard children against online risks and promote internet safety. Recognize and address parental mental health issues affecting child welfare. Utilize play therapy techniques to support children's emotional well-being. In this comprehensive Child Care, Nanny & Childminding course bundle, learners will delve into the intricate world of Child Care, Nanny & Childminding, exploring fundamental concepts and advanced techniques essential for providing exemplary care to children. Through a series of engaging modules, participants will gain a deep understanding of child development, learning how to create nurturing environments that foster growth and well-being. From infancy through early childhood, learners will discover how to tailor their approach to meet the unique needs of each child, honing their abilities to provide personalised care and support. Moreover, participants will explore the dynamics of effective communication and relationship-building within the childcare setting. They will learn to collaborate closely with parents and caregivers, forging strong partnerships aimed at promoting the holistic development of children. Through interactive learning experiences and practical case studies, learners will develop the confidence and skills needed to excel in this rewarding field, equipped with a comprehensive toolkit to navigate the complexities of Child Care, Nanny & Childminding with professionalism and compassion. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Child Care, Nanny & Childminding course Child Care, Nanny & Childminding bundle is ideally suited for: Aspiring childcare professionals seeking to enhance their knowledge and skills. Experienced nannies and childminders aiming to upskill and progress in their careers through Child Care, Nanny & Childminding courses. Parents or caregivers interested in gaining insights into effective parenting techniques. Individuals passionate about promoting child welfare and development within their communities. Professionals looking to enter or advance in the Child Care, Nanny & Childminding sector. Students pursuing qualifications in early childhood education or related fields across Child Care, Nanny & Childminding courses. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Career paths for graduates of this Child Care, Nanny & Childminding course bundle may include: Childcare practitioner Professional nanny Childminder Early years educator Child development specialist Family support worker Parenting coach Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

This Level 2 Certificate in Understanding Domestic Abuse course is designed and developed by the relevant experts. According to the annual Crime Survey, nearly 2.5 million adults are victims of domestic abuse each year. Furthermore, one in every five children witnesses or is a victim of domestic abuse during their childhood. Although it is a commonly unreported crime, the majority of cases of domestic abuse are kept hidden. The new Domestic Abuse Act 2021 makes prosecuting domestic abuse simpler and provides more protection to abuse, but cases still need to be identified, and responses must be effective. This Level 2 Certificate in Understanding Domestic Abuse course is designed to raise learners' awareness and understanding of domestic abuse and its impact. The requirement for education and training across sectors to identify abuse, allocation of support, and referral is a recurring theme in regional domestic abuse strategies. Domestic abuse and its impacts must be recognized and addressed by those working in various sectors, including healthcare, social care, childcare, education, and housing. There is a need to understand the issues, report on those at risk, and provide assistance in directing people to relevant services. This coursequalification aims to provide learners with the knowledge to support their role in this context. Learning Outcomes After completing thiscourse, the learner will be able to: Gain a thorough understanding. Understand how national policy and strategy on domestic violence has evolved. Understand the signs and risk factors. Gain a solid understanding of the impact. Understand policy, response, and intervention. Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. ***Understanding Domestic Abuse - Level 2 Bundle Course Course 01: Understanding Domestic Abuse - Level 2 Course 02: Level 5 Mental Health First Aid Certification Course 03: Mental Health Support Worker ***Other Benefits of this Bundle Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Course Curriculum Module 1: Understand Domestic Abuse Module 2: Understand the Signs and Risk Factors Associated with Domestic Abuse Module 3: Understand the Impact of Domestic Abuse Module 4: Understand Policy, Response and Intervention in Relation to Domestic Abuse --------------- Assessment Method After completing each module of this course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Credential from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is ideal for anyone responsible for responding to domestic abuse or supporting those experiencing domestic abuse. Including: Employers Teachers Health and Social Care workers and anyone involved in safeguarding vulnerable adults, children or young people. Students want to broaden their knowledge and understanding of domestic abuse and its impact. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this course, you can become familiarised with the response and support of those domestically abused. This qualification may lead to careers as a: Social Worker (£24,000 to £40,000) Child Protection Officer (£25,000 to £40,000) Youth Worker (£18,000 to £33,000) Certificates Certificate of completion Digital certificate - Included

Are you looking to enhance your Investment - Key Concepts and Techniques skills? If yes, then you have come to the right place. Our comprehensive course on Investment - Key Concepts and Techniques will assist you in producing the best possible outcome by mastering the Investment - Key Concepts and Techniques skills. The Investment - Key Concepts and Techniques is for those who want to be successful. In the Investment - Key Concepts and Techniques, you will learn the essential knowledge needed to become well versed in Investment - Key Concepts and Techniques. Our Investment - Key Concepts and Techniques starts with the basics of Investment - Key Concepts and Techniques and gradually progresses towards advanced topics. Therefore, each lesson of this Investment - Key Concepts and Techniques is intuitive and easy to understand. Why would you choose the Investment - Key Concepts and Techniques from Compliance Central: Lifetime access to Investment - Key Concepts and Techniques materials Full tutor support is available from Monday to Friday with the Investment - Key Concepts and Techniques Learn Investment - Key Concepts and Techniques skills at your own pace from the comfort of your home Gain a complete understanding of Investment - Key Concepts and Techniques Accessible, informative Investment - Key Concepts and Techniques learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Investment - Key Concepts and Techniques bundle Study Investment - Key Concepts and Techniques in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Investment - Key Concepts and Techniques Improve your chance of gaining in demand skills and better earning potential by completing the Investment - Key Concepts and Techniques Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. Investment - Key Concepts and Techniques Course Curriculum: Module 1: Introduction Module 2: Types and Techniques Module 3: Key Concepts in Investment Module 4: Understanding the Finance Module 5: Investing in Bond Market Module 6: Investing in Stock Market Module 7: Risk and Portfolio Management CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Investment - Key Concepts and Techniques helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Investment - Key Concepts and Techniques. It is also great for professionals who are already working in Investment - Key Concepts and Techniques and want to get promoted at work. Requirements To enrol in this Investment - Key Concepts and Techniques, all you need is a basic understanding of the English Language and an internet connection. Career path The Investment - Key Concepts and Techniques will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Investment - Key Concepts and Techniques. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD QS Certified Customer Support Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Machine Learning and other AI: Are You Ready? Machine Learning is the latest 'hot' title in computing and Artificial Intelligence. It sounds new but is influencing your life already. Machine Learning and AI will affect more and more of your life as they mature and more enabling technologies intersect with them. Machine Learning will change many disciplines and careers, overcoming scale issues, enabling better knowledge and insights, and augmenting many professions. Are you ready? This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

People Management course is designed for new and aspiring line managers or companies that want to provide employees with people management skills. Such Skills provide an excellent opportunity to gain the skills and knowledge you'll need to advance in your career. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. The course will provide you with the relevant skills that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Stepping into a manager position for the first time represents the single most important step in any ongoing career path. However, climbing the ladder from entry-level workforce member to a position of responsibility is never easy. Doing so means first proving yourself as a figure of leadership and authority. A reliable and capable manager who can be turned to for guidance, delegation and direction. Fulfilling a manager's position means taking on significant responsibility. Organisations at every level are fundamentally dependent on effective People Management teams to drive key operations and the workforce as a whole. Nevertheless, to succeed in People Management is to become the single most valuable and prestigious professional commodity. Managing Skills has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. Our course has interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take the course Is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them and solve all your queries through email and chat boxes. What will you achieve? By the end of thiscourse, you'll be able to... Explore elements of People Management absence and support employees returning to work Assess the current labour market conditions and trends for your organisation to improve People Management techniques. Explore good practices in managing people. Describe effective ways of managing people. Explore approaches to managing people. Discuss the need to maintain a healthy workforce Reflect on your own managing style ****Course Curriculum**** Module One: Key Concepts (I) Module Two: Key Concepts (II) Module Three: Initiation (I) Module Four: Initiation (II) Module Five: Planning (I) Module Six: Planning (II) Module Seven: Planning Tools Module Eight: Executing the Project Module Nine: Maintaining and Controlling the Project Module Ten: Closing Out Assessment Process Once you have finished the learning stages in this course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course has been professionally designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with this course. Enrol on People Management Skills and learn a new professional skill from anywhere, at any time! Requirements Enrol on the Pcourse with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register for this course without any delay. We only ask that all students have a passion for learning and literacy and be over the age of 16. Complete this course online from your computer, tablet, or smartphone, and learn in a way that suits you. Certificates Certificate of completion Digital certificate - £10

Are you looking forward to Compliance learning the most in-demand skills for the ongoing year and beyond? Then you are in the perfect place. Anyone searching for a road into this sector or who wants to advance their knowledge and abilities in the industry should take this CPD Quality Standard accredited compliance course. With step-by-step training in compliance, compliance audit and risk management, it covers the function of the compliance department in great depth. Compliance Training course Learning Outcomes: You'll be a seasoned expert after completing this reputable compliance course. You will discover the following concepts- Discover everything there is to know about compliance Be familiar with fundamental components of compliance and their procedures Utilise the elements to learn how to set up and maintain a compliance management system Understand what an audit is and how an audit is conducted Know how to manage risks Key Highlights for Recruitment Course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced Course Modules Covers to Explore Multiple Job Positions Completing the Compliance course will help you stand out in the job market. To impress employers, obtain an accredited certificate and include it on your resume. Compliance Risk Management Course Curriculum: Module 01: Introduction to Compliance Module 02: Five basic elements of compliance Module 03: Compliance Management System (CMS) Module 04: Compliance Audit Module 05: Compliance and Ethics Module 06: Risk and Types of Risk Module 07: Introduction to Risk Management Module 08: Risk Management Process Explore each of the roles available and how you can start your career in Compliance Training. Method of Assessment MCQ Based Passing Marks 60% Unlimited Retake Exam Instant Assessment and Feedback CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this course. Besides, this course particularly recommended for- Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Requirements Students seeking to enrol for Compliance Training course should meet the following requirements; Basic knowledge of English Language, which already you have Be age 16 years or above Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Stable Internet or Data connection in your learning devices. Career path After completing this course, you can explore trendy and in-demand jobs related to Compliance, such as- Compliance Trainer: £25,000 to £40,000 per year Compliance Officer: £30,000 to £45,000 per year Learning and Development Specialist: £28,000 to £45,000 per year Human Resources (HR) Compliance Coordinator: £25,000 to £38,000 per year Risk Management Analyst: £30,000 to £50,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each