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Give a compliment to your career and take it to the next level. This Certificate in Know Your Customer & Customer Due Diligence bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Certificate in Know Your Customer & Customer Due Diligence bundle will help you stay ahead of the pack. Throughout the Certificate in Know Your Customer & Customer Due Diligence programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Certificate in Know Your Customer & Customer Due Diligence course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Certificate in Know Your Customer & Customer Due Diligence Bundle Consists of the following Premium courses: Course 01: Certificate in Know Your Customer & Customer Due Diligence Course 02: Customer Service Management Course 03: Customer Relationship Management Course 04: Sales: Psychology of Customers Course 05: Phone-Based Customer Service Course 06: The Formula to Talk with Strangers Course 07: Dealing With Difficult People Training Course Course 08: Public Speaking and Presentation Skill Course Course 09: Level 2 Microsoft Office Essentials Course 10: Time Management Course 11: Stress Management Training Enrol now in Certificate in Know Your Customer & Customer Due Diligence to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Certificate in Know Your Customer & Customer Due Diligence expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum: Certificate in Know Your Customer & Customer Due Diligence Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance And 10 more courses ... CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Certificate in Know Your Customer & Customer Due Diligence bundle. Requirements This Certificate in Know Your Customer & Customer Due Diligence course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Cost of PDF Certificates is included in course price Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Certificate in Know Your Customer & Customer Due Diligence) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Step into the realm of excellence with the 'Complete Customer Service and Communication Skills at QLS Level 3' course. Imagine a world where every interaction with your clientele is not just transactional, but transformational. Where every phone call, email, and face-to-face chat turns into an opportunity to leave a lasting impact. This course unravels the nuances of superior service, striking the perfect balance between understanding your customers and fostering loyalty. With a treasure trove of insights and strategies, prepare yourself to be the champion of every customer's heart, setting the gold standard in service delivery. Learning Outcomes Grasp the foundational principles of exceptional customer service. Attune your attitude for successful customer interactions. Recognise, address, and anticipate the ever-evolving needs of customers. Learn the art of retaining clients and encouraging repeat business. Master diverse service mediums: in-person, over the phone, and electronically. Why choose this Complete Customer Service and Communication Skills at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complete Customer Service and Communication Skills at QLS Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complete Customer Service and Communication Skills at QLS Level 3 course for? Aspiring customer service agents aiming for mastery. Business owners desiring to elevate their brand's service experience. Call centre employees seeking to enhance their communication techniques. Retail professionals aiming to boost in-store customer interactions. E-commerce specialists refining their electronic customer engagement tactics. Career path Customer Service Agent: £18,000 - £23,000 Customer Service Manager: £25,000 - £50,000 Call Centre Operator: £16,000 - £22,000 Retail Customer Service Associate: £17,000 - £21,000 E-commerce Support Specialist: £20,000 - £28,000 Client Relationship Manager: £28,000 - £55,000 Prerequisites This Complete Customer Service and Communication Skills at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete Customer Service and Communication Skills at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Complete Customer Service and Communication Skills Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Final Exam Final Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Do you want to master the art of coffee making? If yes, then enrol on our course and become a skilled barista, capable of crafting delicious and visually appealing coffee drinks. Our course will teach you about various coffee varieties, brewing techniques, and job opportunities for baristas. In this exclusive course, you will learn about the history of coffee and the various methods of brewing, including espresso, pour-over, and French press. Then understand the chemical reactions that take place during the brewing process and how they affect the taste of the coffee. Next, the learner will learn to grind, dose, and tamp coffee for espresso, as well as how to adjust the grind and dose to achieve the desired flavour profile. After that, you will also learn how to troubleshoot common problems that can occur during the extraction process. Furthermore, you will learn how to properly steam and texturise milk to create silky macrofoam and will practise pouring different latte art designs. Lastly, you will get to know how to interact with customers in a professional manner and provide excellent customer service, including taking orders and making recommendations. thus, if you are eager to learn about all the above learning then join our course now and begin your study with us. Barista Course Barista Course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. Waiter Waiter teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Waiter is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. Food Safety and Hygiene Level 3 - Theoretical Demonstration Food Safety and Hygiene Level 3 - Theoretical Demonstration course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Food Safety and Hygiene Level 3 - Theoretical Demonstration course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. Effective Communication Training Level-3 Effective Communication Training Level-3 teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Effective Communication Training Level-3 is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. First Aid at Work Our First Aid at Work Course applies to all employees and includes expert audiovisual tutorials, easy to follow modules and Theoretical advice for low-risk work settings such as offices, restaurants and shops. Key topics include first aid boxes, the recovery position, administering CPR and treating secondary illnesses such as asthma and allergies. Learning outcome At the end of this course, you will: Learn about the numerous ways that coffee is processed and how it is cultivated and collected. Acquire how to operate an espresso machine, including manual, semi-automatic, and automatic models. Discover how to use an espresso grinder and how to change it as necessary. Identify the basics of espresso and espresso mechanics. Recognise the variations between cappuccino and latte foam. obtain to pour frothed milk using Latte Art techniques. Learn how to set up the menu. Understand the significance of cleanliness, hygienic practices, and machine maintenance. Key Features Accredited by CPD Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Barista Course The detailed curriculum outline of our Barista Course is as follows: Module 01: Introduction to Coffee Module 02: Espresso Machine Module 03: Espresso Grinder Module 04: Introduction to Espresso & Espresso Mechanics Module 05: Let's Wrap Up Module 06: Milk Frothing Module 07: Latte Art Module 08: Menu Module 09: Behind The Bar Course Curriculum of Waiter The detailed curriculum outline of our Waiter course is as follows: Module 01: Customer Service and Service Sequence Module 02: Equipment Handling Technique Module 03: Hygiene Module 04: Beverage and Tobacco Module 05: Understanding Risks and Preventive Measures Module 06: Food & Beverage Control and Selling Techniques Module 07: Tips and Hints for Success in Waiter profession Course Curriculum of Food Safety and Hygiene Level 3 - Theoretical Demonstration The detailed curriculum outline of our Food Safety and Hygiene Level 3 - Theoretical Demonstration course is as follows: Module 01: Introduction to Food Safety Module 02: Roles and Responsibilities of a Food Supervisor and Policies Module 03: Laws and Legislation Module 04: Introduction to Food Safety Management Systems (FSMS) and HACCP Module 05: Implementation and Tools of FSMS Module 06: Food Poisoning Causes Module 07: Detecting and Preventing Contamination Module 08: Hazard Control Module 09: Food Poisoning in Detail and Illnesses Module 10: Food Toxins and their Prevention Module 11: Food Handling Risks and Practices Module 12: Temperature Control Module 13: Recording Temperatures Module 14: Spoilt Food and its Prevention Module 15: Design Aspects of Food Premises Module 16: Waste Disposal, Cleaning and Disinfection Module 17: Pest Management Module 18: Training and Supervising Staff Effectively Course Curriculum of Effective Communication Training Level-3 The detailed curriculum outline of our Effective Communication Training Level-3 course is as follows: Effective Communication Training Level-3 Module 01: Introduction Module 02: Charisma Module 03: Rapport Module 04: Body language Module 05: Discovery questions Module 06: Clean Questions Module 07: Influence Course Curriculum of First Aid at Work The detailed curriculum outline of our First Aid at Work course is as follows: Module 01: Introduction to Workplace First Aid Module 02: Legal Framework for Workplace First Aid Module 03: Incident Management at Work Module 04: Primary Survey Module 05: Secondary Survey Module 06: Basic First-Aid Techniques Module 07: Dealing with Minor Injuries at the Workplace Module 08: Secondary Illness Loss of Responsiveness and CPR Module 09: Secondary Illness Breathing Problems Module 10: Secondary Illnesses and Injuries Module 11: Dealing With Fractures and Dislocations Module 12: Call for an Emergency Course Curriculum of Life Coaching The detailed curriculum outline of our Life Coaching course is as follows: Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients Accreditation All of our courses, including this Barista course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Barista course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 16 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who want to work as baristas. Coffee shop owners. People want to learn about the art of making coffee. Requirements Learners do not require any prior qualifications to enrol on this Barista course. Career path Upon successful completion of this course, the learner will be able to pursue a career in the relevant field.Here are some career options one could go for: Barista: Salary: £12,500 to £20,000 per annum Counter service assistant: Salary: £12,500 to £21,000 per annum Waiter: Salary: £12,000 to £22,000 per annum Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Be a skilled airport manager and become the centre of the airport by enrolling on this Aviation Management, Aviation Law, Airport Management & Operations Bundle course. The aviation industry is a complex and ever-changing field. This Aviation Management, Aviation Law, Airport Management & Operations bundle course will provide you with the knowledge and skills you need to succeed in a career in aviation management, aviation law, or airport management and operations. Along with this Aviation Management, Aviation Law, Airport Management & Operations Bundle course, you will get 10 additional Career development courses, an original hardcopy certificate, a transcript, and a student ID card, allowing you to get discounts on things like food, travel and, clothes, etc. Learning Outcomes: Understand the principles of airport management. Develop skills in airport customer service. Manage passenger terminal operations. Operate airport components. Schedule airlines and manage airport peaks. Manage cargo operations. Control aviation noise. Understand weather control. Implement sustainable airport management practices. Manage airport security. This Aviation Management, Aviation Law, Airport Management & Operations Bundle Consists of the following Premium courses: Course 01: Airport Management Course 02: Aviation Law Training Course 03: Cabin Crew Course 04: Aerospace Engineering Course 05: Flight Mechanics Course 06: Corporate Risk And Crisis Management Course 07: Customer Relationship Management Course 08: Information Management Course 09: Security Management Advanced Diploma Course 10: Operations Management Course 11: Fire Safety Enrol in this course today and take your first step towards a rewarding career in aviation management! The aviation industry is a vital part of the global economy, and the demand for qualified aviation managers is growing. This Aviation Management, Aviation Law, Airport Management & Operations Bundle course provides you with the scientific information you need to understand the principles of airport management, aviation law, and airport operations. You will learn about passenger terminal management, airport components, airline scheduling, cargo operations, aviation noise control, weather control, sustainable airport management, security management, and innovation and growth. The Curriculum of Aviation Management, Aviation Law, Airport Management & Operations Bundle: Course 01: Airport Management Module 01: Introduction to Airport Management Module 02: Airport Customer Service Module 03: Passenger Terminal Management Module 04: Airport Components Module 05: Airport Peaks and Airline Scheduling Module 06: Cargo Management Module 07: Aviation Noise Control Module 08: Weather Control Module 09: Sustainable Airport Management Module 10: Security Management Module 11: Innovation and Growth =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing thiscourse, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously, it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99, and international students have to pay £9.99. CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment in this Aviation Management, Aviation Law, Airport Management & Operations Bundle course. It is available to all students, of all academic backgrounds. Requirements Our Aviation Management, Aviation Law, Airport Management & Operations Bundle course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course. It can be studied in your own time at your own pace. Career path Having these Aviation Management, Aviation Law, Airport Management CPD certificates will increase the value in your CV and open you up to multiple sectors such as: Airport manager: £40,000 - £100,000 Aviation lawyer: £40,000 - £150,000 Air traffic controller: £30,000 - £60,000 Cargo manager: £30,000 - £70,000 Security manager: £30,000 - £70,000 Sustainability manager: £30,000 - £60,000 Certificates Certificate of completion Digital certificate - Included

11-in-1 Premium Bundle | Diploma in Real Estate & Property Development | Legal System UK | Property Law & Legislation | Sales & Marketing Skills

The Airport Operations Course bundle offers a thorough insight into the essential facets of the aviation industry. This three-course package covers critical areas including airport operations, aviation law, and air cabin crew responsibilities. It is designed for individuals seeking a solid foundation in the workings of airports and the regulatory framework that governs air travel, alongside the vital role of cabin crew members. Each course is carefully structured to enhance your understanding of the sector without the need for physical attendance, making it ideal for flexible, online learning. With a strong focus on the operational, legal, and customer service elements within aviation, this bundle suits those interested in pursuing careers related to airport management, aviation law, or cabin crew roles. The courses are delivered with clear, professional content aimed at building knowledge efficiently and effectively. Whether you’re aiming to broaden your career prospects or deepen your grasp of aviation processes, this course package provides the essential learning to keep pace with the evolving industry standards. These comprehensive courses are available in this Airport Operations Course - CPD Accredited 3 Courses Bundle Course 01: Airport Operations Course 02: Aviation Law Course 03: Air Cabin Crew Diploma ** Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Developed by qualified professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: Module 01: Airport Customer Service Module 02: Airport Components Module 03: Security Operations Module 04: Airport and Aircraft Emergency Situations Module 05: Weather Control Operations Module 06: Sustainable Airport Operation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each Airport Operations Course - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Airport Operations Course - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 35 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Airport Operations Course - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Airport Operations Course - CPD Accredited 3 Courses Bundle training.

Telephone Etiquette Certification Talking on the phone is an unavoidable aspect of working life. Regardless of your position, there is a good chance that you spend at least part of your day on the phone. Those who work in frontline positions, such as receptionists and customer service staff, may find that they spend a significant amount of time dealing with customers and clients over the phone. As a result, understanding proper phone etiquette is a vital part of any job. This course goes into detail regarding proper telephone etiquette, including an explanation as to why it is such an important skill to master. We begin by giving you the basics behind taking phone calls at work, including the tone that you should strive to use and a few tips on how to achieve it. Next, we discuss the crucial communication skills that you must master in order to always have successful telephone conversations. Without learning these communication skills, your callers may feel disrespected and may seek out similar services or products from a competitor. Finally, we discuss difficult calls. Despite you being polite, they are an unavoidable aspect of most frontline positions. Learning a few essential skills can help you diffuse such a tough situation. You Will Learn: The role that the telephone plays in the modern workplace, and why telephone etiquette is still important How to prepare your 'telephone voice', so that your callers can take you seriously, while also feeling respected The importance of an informative greeting What not to say when you are on the phone The five key aspects of active listening Benefits of Taking this Course Being more confident when you or your frontline staff answer the phone Learning how to make your customers feel welcome at your company from their first point of contact Learning the three steps involved in dealing with a difficult caller Understanding the importance of empathy Learning tips and tricks on how to make any call easier

Retail Banking Certification Retail banking is increasing in popularity throughout the world, as banks compete to take market share of private clients. It is different to traditional banking, in that it focuses on the customer and their needs, putting packages and plans in place, to ensure that the client's financial needs are met. Anyone already in the banking industry or interested in a career within the banking industry can gain insight and benefit from this course. This course is perfect, if you wish your employees to gain a full insight into the world of retail banking and, upon completion, will end in an industry-recognised certification. What's Covered in the Course? This course is designed to provide your employee with the required knowledge and skills, in order to be effective when it comes to retail banking. The team member can expect to learn the following: An introduction to retail banking: understand what this type of banking is and why it is important to banks, both now and in the future; The various financial systems and how they link to retail banking; The different types of banking and banking channels; The different retail banking products and how these differ from traditional banking products. What sets retail banking apart from banking that has been used for years; An understanding of retail mortgages and loans and why this is important in today's marketplace; Various banking services and how these relate to retail banking; The different banking payment systems that improve the customer experience and meet customers' unique banking and financial needs; Various banking operations that will be beneficial to the team member in the retail banking sector; The importance of great customer service; Money laundering: what it is, how it is carried out and what to watch out for, in order to reduce the risk of this happening within your bank. What are the Benefits of the Course? Up-to-date knowledge and skills regarding UK banking systems and practices; The ability to study online from anywhere, at any time, using any internet-linked device: PC, laptop, tablet or smartphone; A comprehensive course, broken down into manageable modules; Online support during the course, with lifetime access to all modules - they can be revisited as and when required. Upon successful completion of the course, you can instantly download and print an industry-recognised and uniquely verifiable certificate.

Overview Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance. Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff. This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional. With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector. Why Choose this Customer Service Bundle? FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is entirely online How will I get my Customer Service certificate? You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate. Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds. Requirements Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum Module One: Who We Are and What We Do - 00:17:00 Module Two: Establishing Your Attitude - 00:12:00 Module Three: Identifying and Addressing Customer Needs - 00:12:00 Module Four: Generating Return Business - 00:14:00 Module Five: In-Person Customer Service - 00:10:00 Module Six: Giving Customer Service over the Phone - 00:12:00 Module Seven: Providing Electronic Customer Service - 00:12:00 Module Eight: Recovering Difficult Customers - 00:15:00 Module Nine: Understanding When to Escalate - 00:14:00

Becoming a pharmacist has been a dream? Have you always wanted to be a pharmacist? The employment of pharmacists is projected to increase 4 percent during the next 10 years. Now you have a great opportunity with this Pharmacy Assitant Online Course.   Online Course Introduction This Pharmacy Assistant course will acquaint you with numerous parts of the drug store area. The ten modules will animate your advantage in the field of drug store. Each hopeful drug store partner can build up their own specialty and will have early freedoms to improve their adequacy and capability in the field. Drug store is an extraordinary and venturesome field and you can anticipate getting a charge out of an important and energizing vocation. The part of a drug store is a critical one and it adds to the medical services framework in a few significant manners. As an associate drug specialist, you will appreciate freedom to collaborate with patients and administer meds in accordance with remedies gave by a confirmed wellbeing proficient. You will likewise be accountable for overseeing stocks, exhorting patients on measurements systems, advantages, and results of prescription, etc. This course is intended to give you a strong establishment on which you can start your profession as a drug store collaborator. It will clarify workplaces, pay rates, and professional success, and finding out about these subjects will help you settle on an educated vocation choice.   What you will learn This online course covers these key areas in details, plus much more: An introduction to the field of pharmacy and how it plays a pivotal role in the healthcare system As an assistant, you will be working together with a pharmacy team. You will learn all about the different members of the team Develop your customer service skills Checking and management of stocks in a pharmacy: Pharmacy assistants are often in charge of tracking and managing stocks in a pharmacy The role of a pharmacy assistant: You will be expected to execute multiple tasks and responsibilities, including management of prescriptions, a dispensation of medication, interacting with customers, and ordering supplies Regulations, health, and safety in a pharmacy: There are certain standards of health and safety that are governed by regulations that you will need to follow Prescriptions: You will learn how to read and interpret prescriptions and how to avoid mistakes. The course also covers risk assessment and error prevention You will learn how to report problems and issues to the pharmacist   Benefits of the Pharmacy Assistant Online Course Any understudy who enlists on this course will locate the accompanying highlights gainfully: Study from any area as long as you have a web association The capacity to work at a speed that is agreeable for the individual understudy The course doesn't force time limits, so the understudy can require days, weeks, or months to effectively finish the course The choice to concentrate on any web associated gadget, including a PC, tablet, PC, or cell phone Course modules that are not difficult to oversee, making the whole interaction agreeable Proceeded with help to help upgrade your preparation Capacity to get to a full prospectus to help you stay on target Upgrade your employment form by adding the expertise to your resume Finish the assessment and get an affirmation Moderate educational cost costs