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1914 Courses delivered On Demand

Compliance and Risk Management

By Compliance Central

Businesses will always require sharp minds to navigate the intricate maze of regulations and predict potential threats. Acting as the watchdogs of an organisation,Compliance and Risk Management professionals ensure all procedures align with legislative standards and anticipate risks that could threaten business stability. According to UK statistics, there's a soaring 15% demand for experts in Compliance and Risk Management. In fact, the salary range lies between £40,000 to £100,000 per annum, depending on experience and roles. Our Compliance and Risk Management course dives deep into the fundamental topics of this discipline: from understanding the basics of compliance to the intricacies of compliance and risk management. With a Compliance and Risk Management comprehensive curriculum covering eight vital modules, including Compliance Audit, Ethics, and the Risk Management Process, our course offers a thorough theoretical grounding. By the end of your journey with us, you'll have a robust understanding, preparing you for a prosperous career in Compliance and Risk Management. Compliance and Risk Management Course Learning Outcomes: Master key concepts in Compliance and Risk Management. Comprehend Compliance's Five Essential Elements. Explore the intricacies of Compliance Management System (CMS). Decode the Compliance Audit methodology. Emphasise Ethics within Compliance and Risk Management frameworks. Identify diverse Risk categories in Compliance and Risk Management. Understand the Compliance and Risk Management procedural flow. Join today, be skilled, learn Compliance and Risk Management with positive energy and enthusiasm, create an excellent career using your full potential! Become the best in the Compliance and Risk Management business. Get Started Now. Upon completing this comprehensive Compliance and Risk Management course, you will be able to: Gain in-depth knowledge on what compliance is and the importance of compliance Get familiar with the five basic elements of compliance and processes Get introduced to Compliance Management System along with the elements of CMS Know the compliance audit in detail and acquire the skills to conduct a audit Explore the differences between ethics and compliance Be aware of what risk is and all the different types of risks Have a deep understanding of risk management, its objectives and concepts Gain intensive knowledge and skills to carry out a risk management process Diploma in Compliance and Risk Management Course Curriculum Course Curriculum : Module 1: Introduction to Compliance Module 2: Five Basic Elements of Compliance Module 3: Compliance Management System (CMS) Module 4: Compliance Audit Module 5: Compliance and Ethics Module 6: Risk and Types of Risk Module 7: Introduction to Risk Management Module 8: Risk Management Process CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Compliance Central aims to prepare efficient human resources for the industry and make it more productive than ever. This helpful course is suitable for any person who is interested in Compliance and Risk Management. There are no pre-requirements to take it. You can attend the course if you are a student, an enthusiast or a Employee Employer Manager Supervisor Entrepreneur Business Professional Company Leader HR Professional Requirements This Compliance and Risk Management course has no requirements. Career path This Compliance and Risk Management course will help you with the fundamentals of compliance and risk management. This course will provide all the essential competencies to explore a plethora of exciting work opportunities, such as - Consultant Officer Risk Manager Risk & Compliance Investigator These opportunities pay an average of £20,000 to £65,000 a year in the UK. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Compliance and Risk Management
Delivered Online On Demand3 weeks
£12

Phone-Based Customer Service Training

By Online Training Academy

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Phone-Based Customer Service Training
Delivered Online On Demand2 hours 48 minutes
£12

Administration Courses

4.9(27)

By Apex Learning

Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Administration and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Administration bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Administration course that will enhance your skills and prepare you for the competitive job market. Also, our Administration experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Administration, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Administration Bundle Consists of the following Premium courses: Course 01: Business Administration Level 3 Course 02: Paralegal Course 03: Law and Contracts - Level 2 Course 04: Corporate Risk And Crisis Management Course 05: Performance Management Course 06: Quality Management Course 07: Conflict Management Course 08: People Management Skills Level 3 Course 09: Online Meeting Management Course 10: Email Writing Training Course 11: Cross-Cultural Awareness Training Course 12: GDPR Data Protection Level 5 Course 13: Level 2 Microsoft Office Essentials Course 14: Effective Communication Skills Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Curriculum of Bundle Course 01: Business Administration Level 3 Representing Your Boss and Company Skills of an Effective Administrator Business Writing Skills Communication Skills Business Telephone Skills Mail Services and Shipping Travel Arrangements Organising Meeting and Conferences Time Management Record Keeping and Filing Systems Effective Planning and Scheduling Course 02: Paralegal Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 03: Law and Contracts - Level 2 Introduction to UK Laws Ministry of Justice Agreements and Contractual Intention Considerations and Capacities of Contact Laws Terms within a Contract Misinterpretations and Mistakes Consumer Protection Privity of Contract Insurance Contract Laws Contracts for Employees Considerations in International Trade Contracts Laws and Regulations for International Trade Remedies for Any Contract Breach Course 04: Crisis Management Course Getting Started Crisis Workplace Violence Myths Escalation Concerning Behaviors Domestic Violence Indicator Triggers of Workplace Violence Conflict Dangers Response Strategies Course 05: Supervisor Training Level 3 Introduction Setting Expectations Setting Goals Assigning Work Degrees of Delegation Implementing Delegation Providing Feedback Managing Your Time Resolving Conflict Tips for Special Situations A Survival Guide for the New Supervisor Wrapping Up Course 06: Quality Management Introduction to Quality Management Total Quality Management Quality Measurement and Improvement Quality Control Understanding Customer Expectations and Needs Six Sigma Supply Chain Management Quality Audits Course 07: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 08: Online Meeting Management Planning and Preparation Online Meeting Platforms Meeting Etiquette and Tips Course 09: Email Writing Training Module 1- E-Mail Communications Module 2- Fundamentals of Writing Effective E-mails Module 3- Manage Your E-mail Module 4- Writing Styles and Tone Module 5- Additional Tips for Writing Effective E-Mail Module 6- Exercise Caution Course 10: Cross-Cultural Awareness Training Introduction to Cross-Cultural Awareness Cross-Cultural Communication Corporate Cross-Cultural Awareness Cross-Cultural Design Cross-Cultural Competency Cultural Values Working with and Managing a Culturally Diverse Team Course 11: GDPR GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 12: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentatin Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 13: Functional Skills IT Introduction Information Technology Components of IT Hardware Operating System Application/Software Networking Security Traffic Flow & Enterprise Level IT Components Storage Database Virtualisation & Cloud Management & Other IT Jobs Course 14: Work Area Organisation for Increased Office Productivity Introduction Purge Redistributing Fences Software Create Work Spaces Proximity Label What You Can Move to Digital Clean Your Desk Off Multiple Inboxes Mailings Discard Dates Magazines File Weekly How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements Our course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this course expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Business Administration Level 3) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Business Administration Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Administration Courses
Delivered Online On Demand
£100

Airport Operations Training

4.7(47)

By Academy for Health and Fitness

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! The hustle and bustle of the airport is like a symphony. Each module of our Airport Operations Training course is a note, and together they create the harmonious flow of a well-run airport. Whether you're a seasoned airport professional or just starting your career, this course is your ticket to success. Our course modules cover everything you need to know to keep an airport running smoothly. From customer service to security operations, emergency situations to weather control operations, and sustainable airport operations, we've got you covered. Our course content is designed to provide you with a comprehensive understanding of airport operations, so you can confidently take on any challenge that comes your way. Our course is perfect for those who are looking to expand their knowledge or those who are just starting out in the industry. You don't need to worry about having any previous experience or practical knowledge. Our theoretical approach is designed to give you a deep understanding of the concepts and principles behind airport operations. So, whether you're looking to enhance your career prospects or simply want to learn more about airport operations, our Airport Operations Training course is the perfect choice for you. Enrol today and soar to new heights! This Certificate in Airport Operations at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Learning Outcomes Upon completion of the course, you will be able to: Understand the key components and operations of an airport. Identify and manage emergency situations in an airport and on an aircraft. Demonstrate knowledge of airport security protocols and procedures. Develop sustainable practices for airport operations. Implement effective customer service techniques in an airport environment. Analyse and respond to weather control operations in an airport setting. ****Course Curriculum**** Here is the curriculum breakdown of this Airport Operations Training: Module 01: Airport Customer Service Module 02: Airport Components Module 03: Security Operations Module 04: Airport and Aircraft Emergency Situations Module 05: Weather Control Operations Module 06: Sustainable Airport Operation Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Certificate in Airport Operations at QLS Level 3 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Career path This course will be beneficial for anyone looking to pursue a career as: Airport Customer Service Agent (£18,000 - £22,000) Airport Operations Coordinator (£22,000 - £30,000) Airport Security Officer (£21,000 - £28,000) Airport Emergency Response Coordinator (£26,000 - £36,000) Certificates Certificate of completion Digital certificate - £10 Certificate in Airport Operations at QLS Level 3 Hard copy certificate - £89 Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Airport Operations at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - £89 inside the UK £10 (including postal fees) for International Delivery Certificate Accredited by CPDQS £29 for Printed Hard Copy Certificate inside the UK £39 for Printed Hard Copy Certificate outside the UK (International Delivery)

Airport Operations Training
Delivered Online On Demand7 days
£12

Agile Project Management

By Packt

This course is your one stop destination for everything you need to know about Agile Project Management. The course covers core concepts of Agile Scrum, Product ownership, Business analysis, Project delivery, Using User stories and Agile Kanban Productivity and Efficiency. All examples and facts are based on real industry experience and research.

Agile Project Management
Delivered Online On Demand6 hours 31 minutes
£56.99

Online Hydrodermabrasion Facial Course

By KBH Training Academy

Hydrodermabrasion-known as the celebrity facial What Is Hydrodermabrasion? This treatment is often mistaken for microdermabrasion, however, these two are different. Microdermabrasion is used to exfoliate your skin without any crystals, unlike microdermabrasion. The process is a lot more comfortable for your skin and is safe for sensitive skin as well. Once properly done, it can have several benefits for your face, such as: – Improves your texture – Reduces wrinkles – Gives hydration – Boosts the blood flow – Reduces acne scars - Dull skin Course Content - History of Hydrodermabrasion - Anatomy and physiology - Contraindications - How to perform the treatment - Use of the machine - Aftercare Training Kit if purchased -Microdermabrasion machine with 6 attachments - Facial Solutions Certificate You will receive an end of course certificate which is accredited by the cpd group and allows you to work on public How do Online Courses work? http://www.kbhtrainingacademy.com/online-courses Duration of Course? You will have 3 months to complete the course before it expires Will I require a model? Yes, usually 1 model is required to complete all of the required case studies Are there video tutorials? Yes, you will have links to YouTube and training videos to watch the treatment being performed Do I Need Experience Before Booking a Course? We’re pleased to offer courses to people with lots of different experiences. However, previous experience nor qualifications are not necessary if you would like to enrol on our Course. Do you offer finance? http://www.kbhtrainingacademy.com/finance

Online Hydrodermabrasion Facial Course
Delivered Online On Demand12 weeks
£79 to £769

Mastering Spring Framework Fundamentals

By Packt

From tackling cross-cutting project concerns with Spring to integrating Spring JDBC to work with databases, this course teaches you the essentials you need to know to confidently use the Spring framework container in the workplace.

Mastering Spring Framework Fundamentals
Delivered Online On Demand5 hours 6 minutes
£101.99

Charity Accounting

4.9(27)

By Apex Learning

Course Overview: There are over 200,000 registered charities in the UK alone as of 2023. This Charity Accounting course is a valuable resource for anyone wanting to work in the charity sector. It is also a great way to learn about the standards and principles that apply to charities. This Charity Accounting course doesn't merely touch the surface. It takes you by the hand and guides you through the labyrinth of accounting standards, principles, and concepts specific to charities. You will get to grips with Fund Accounting, Trustees' Annual Reports and learn to analyse balance sheets effectively. Also, you'll learn to navigate through charity reporting, statements of financial activities, understand income streams and expenditures, and even taxation. A golden opportunity awaits those who dare to delve deep into charity accounting. Enrol in the Charity Accounting course today! Key Features of the Course: Our Charity Accounting course has many enticing features, from a CPD certificate to round-the-clock learning assistance. We understand the importance of engaging course material, so we've included interactive demos, downloadable templates, and other materials. Who is This Course For? This Charity Accounting course is ideal for those keen on making a career in the nonprofit sector. It would also benefit charity trustees, board members, and anyone involved in charity finance. What You Will Learn: Delve into the heart of charity accounting with this immersive course. Learn the principles that underpin accounting in the nonprofit sector and become proficient in Fund Accounting. Master the skills to construct, read, and understand Trustees' Annual Reports and balance sheets. Immerse yourself in charity reporting and accounts, learning to streamline income streams and manage expenditures effectively. Explore the depths of the Statement of Financial Activities, understanding the nuances of cash flow. You will also familiarise yourself with charity-specific taxation and the implications of external scrutiny. Why Enrol in This Course: Rated as one of the top reviewed and trending courses in its field, 'Charity Accounting' provides essential knowledge in an ever-evolving sector. The course is frequently updated to stay abreast of the latest trends and changes in the charity world. Requirements: No specific prerequisites are required to enrol in this Charity Accounting course. Just bring along your curiosity and drive to learn. Basic accounting knowledge is a plus. Career Path: Armed with the knowledge from our course, you could explore various career opportunities. These include roles such as: Charity Finance Officer (£27,000) Charity Accountant (£35,000) Nonprofit Financial Consultant (£40,000) Charity Finance Manager (£42,000) Trustee Treasurer (£45,000) Nonprofit Director of Finance (£60,000) Charity Chief Financial Officer (£70,000) Certification: Upon completing the Charity Accounting course, you will be awarded a CPD certificate, a testament to your commitment and newly-acquired knowledge in charity accounting. Course Curriculum 12 sections • 18 lectures • 04:27:00 total length •The Concept of Charity Accounting: 00:23:00 •Accounting Standards, Policies, Concepts and Principles: 00:25:00 •Fund Accounting: 00:23:00 •Charity Reporting and Accounts: 00:25:00 •Trustees' Annual Report: 00:26:00 •Balance Sheet: 00:25:00 •Structure of the Balance Sheet (PDF): 00:05:00 •Demo Balance Sheet [Excel File]: 00:00:00 •Statement of Financial Activities: 00:24:00 •Demo Statement of Financial Activities [PDF]: 00:05:00 •Statement of Financial Activities [Excel File]: 00:00:00 •Understanding the Income Streams and Expenditure of Charity: 00:21:00 •Statement of Cash Flows: 00:21:00 •Template for Statement of Cash Flows [PDF]: 00:05:00 •Template for Statement of Cash Flows [Excel File]: 00:00:00 •Taxation for Charities and External Scrutiny: 00:20:00 •Things to Look Out for in Post Covid Situation: 00:19:00 •Assignment - Charity Accounting: 00:00:00

Charity Accounting
Delivered Online On Demand4 hours 27 minutes
£12

Basic Statistics and Regression for Machine Learning in Python

By Packt

This course is a perfect supplement for ML enthusiasts. If you are only just beginning your adventures in machine learning and want to know the basics of statistics and regression used for machine learning, then go for it. Discover how you can level up and gain confidence to implement statistical methods and regression in machine learning with Python.

Basic Statistics and Regression for Machine Learning in Python
Delivered Online On Demand5 hours 5 minutes
£37.99

FINANCIAL GOAL SETTING IN BUSINESS

By AMOUR Business Coaching

"How much do you charge?" - The question that makes you want to be anywhere else but there! Financial Goal Setting is the most important part of a business plan beside the cashflow but can also be one of the most uncomfortable things to do Learn how to make the uncomfortable comfortable

FINANCIAL GOAL SETTING IN BUSINESS
Delivered Online On Demand
£99