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7886 Courses delivered On Demand

Supply Chain Management - Mega Bundle

By Imperial Academy

FREE Level 5 QLS Endorsed Certificate | 12 CPD Courses + 12 PDF Certificates | 155 CPD Points | CPD Accredited

Supply Chain Management - Mega Bundle
Delivered Online On Demand
£129

Pet Sitting & Dog Walking - QLS Diploma

By Imperial Academy

Level 5 Diploma | FREE QLS Endorsed Certificate | 12 CPD Courses & PDF Certificates | 160 CPD Points | CPD Accredited

Pet Sitting & Dog Walking - QLS Diploma
Delivered Online On Demand
£129

Heating, Ventilation & Air Conditioning (HVAC) Technician - QLS Endorsed

By Imperial Academy

Free QLS Endorsed Certificate | 12 in 1 Exclusive Bundle with Free Certificates | 160 CPD Points | Installment Payment

Heating, Ventilation & Air Conditioning (HVAC) Technician - QLS Endorsed
Delivered Online On Demand
£129

Meteorology & Environmental Health

4.7(47)

By Academy for Health and Fitness

Boost Your Career By Enrolling In This Meteorology Bundle To Overcome Your Challenges! Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of Meteorology and boost your career, then take a step in the right direction with this industry-standard, comprehensive Meteorology bundle of courses, which are well organised. This Meteorology bundle includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPDQS Accredited Certificate courses, expert assistance, and a FREE courses assessment. Learn a range of in-demand technical skills to help you progress in your career with 12 months of unlimited access to this bundle of courses. If you enrol in this Meteorology package, you will not be charged any extra fees. This Meteorology Bundle Package includes: Course 01: Certificate in Meteorology at QLS Level 3 10 Additional CPDQS Accredited Premium Courses - Course 01: Environmental Health Course 02: Environmental Law Course Course 03: Diploma in Geology Course 04: Environmental Engineering Course 07: The Basics of ArcGIS for Hydrology Course 08: Remote Sensing in ArcGIS Course 06: Carbon Literacy Knowledge Course 05: Land Management Course 09: Egyptology Course 10: Gemology Success becomes a lot simpler with this Meteorology bundle package, which allows you to monetise your skills. This Meteorology bundle is appropriate for both part-time and full-time students and can be completed at your own pace. This premium Meteorology bundle of courses helps your professional development by receiving an endorsement from the Quality Licence Scheme and CPDQS Accredited Certificate. You'll be able to practice in your own time and speed. The course materials for Meteorology are designed by experts, and you can access them. easily from any of your smartphones, laptops, PCs, tablets, etc. Master the skills. You need to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer This Meteorology Bundle? You will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Engaging voiceover and visual elements for your convenience. Complete the bundle at your own pace. Free assessments and immediate results. 24/7 tutor support. Take a step toward a brighter future! Course 01: Certificate in Meteorology at QLS Level 3 Module 01: Introduction Module 02: The Atmosphere Module 03: Clouds and their Development Module 04: Precipitation Module 05: Natural Hazards Module 06: The Solar System Module 07: Climate Change and Global Warming Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Certificate in Meteorology at QLS Level 3 exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The bundle aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Certificate in Meteorology at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Meteorology at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge. To Additional the Quality Licence Scheme Endorsed Certificate, you have to pay the price based on the level of these courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPDQS Upon finishing the bundle, you will need to order to receive a certificate accredited by CPDQS that is recognised all over the UK and also internationally. The pricing schemes are - Printed Hardcopy Certificate £29 inside the UK. £39 outside the UK (International Delivery). Certificate Accredited by CPDQS Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPDQS.

Meteorology & Environmental Health
Delivered Online On Demand8 days
£110

Horticulture & Organic Gardening Course - CPD Certified

4.7(47)

By Academy for Health and Fitness

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Boost Your Career By Enrolling In This Horticulture & Organic Gardening Bundle To Overcome Your Challenges! If you wish to gain a solid and compact knowledge of Horticulture & Organic Gardening and boost your career, then take a step in the right direction with this industry-standard, comprehensive bundle of courses, which are well organised. This Horticulture & Organic Gardening bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPDQS Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress in your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees. This Horticulture & Organic Gardening Bundle Package includes: Course 01: Horticulture & Organic Gardening with an at QLS Level 7 10 Additional CPD Accredited Premium Courses - Course 01: Understanding of Homesteading Gardening Diploma Course 02: Land Management Course 03: Carbon Literacy Knowledge Course 04: Environment Management Course 05: Getting Started Vegan Vegetarian Cooking Course 06: Arboriculture Course 07: Ketogenic Diet Mastery Course 08: Basic First Aid Course 09: Personal Hygiene Course Course 10: Diploma in Creative Problem Solving Success becomes a lot simpler with this Horticulture & Organic Gardening bundle package, which allows you to monetise your skills. This Horticulture & Organic Gardening bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium Horticulture & Organic Gardening bundle of courses helps your professional development by receiving an endorsement from the Quality Licence Scheme and CPDQS Accredited Certificate. You'll be able to practice in your own time and speed. The course materials for Horticulture & Organic Gardening are designed by experts, and you can access them. easily from any of your smartphones, laptops, PCs, tablets, etc. Master the skills. You need to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer This Horticulture & Organic Gardening Bundle? You will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPDQS Get a free student ID card! (£10 postal charges will be applicable for international delivery) Engaging voiceover and visual elements for your convenience. Complete the bundle at your own pace. Free assessments and immediate results. 24/7 tutor support. *** Course Curriculum: *** Course 01: Advanced Diploma in Horticulture & Organic Gardening at QLS Level 7 Module 01: Basic Botany Module 02: Plant Classification Module 03: Soil Science Module 04: Plant Nutrition Requirements Module 05: Plant Pests and Diseases Module 06: Basic Concepts of Organic Gardening Module 07: Weed Control Module 08: Plant Propagation Module 09: Amenity Horticulture, Plant Selection and Native Plants Module 10: Exotic Plants Module 11: Indoor Plants Module 12: Lawns Module 13: Planting and Plant Care Module 14: Plant Nodes and Indigenous Plants Module 15: Plant Protection, Landscaping and Garden Design Module 16: Ornamental Horticulture Module 17: Permaculture Module 18: Arboriculture Module 19: Statistics Module 20: Results from the 2018 Seasonal Labour in End of Year What is the Bundle Assessment Process? We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills with a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After completing the Horticulture & Organic Gardening Bundle, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge in this package. For Additional the Quality Licence Scheme Endorsed Certificate you have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPD Upon finishing the Bundle Courses, you need to order to receive a Certificate Accredited by CPD that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The bundle aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPD Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Horticulture & Organic Gardening Course - CPD Certified Hard copy certificate - Included

Horticulture & Organic Gardening Course - CPD Certified
Delivered Online On Demand4 weeks
£150

Dog Body Language Bundle

By Amplified Behaviour

Understanding dog language is CRUCIAL for every dog owner, parent and pet professional! Learn to speak dog with THE ULTIMATE dog body language course plus a training game you can use to hone your skills! Learn to Speak Dog The ultimate bargain bucket bundle combining Dog Body Language Chapters 1, 2 & 3 plus a bonus module to practise your growing observation skills with force free harness fitting. A must have course for any dog owner, pet professional or dog lover! Common myths and mistakes are explained and debunked - you'd be amazed about how much of what we take for granted as "doggy truth" is actually wrong Learn the A B C of dog communication, how to observe each body part, zoom out on the context and spot postural words or phrases Identify tell tale signs of worry and distress that will help you keep your dog safe around children and other dogs Teach your dog to be comfortable and confident wearing a harness, muzzle, vet collar or jazzy jacket with a practical lesson in force free handling! Understand the full suite of dog greetings, how to spot a good dog to mix with AND recognise the all important flags to fair and unfair play between dogs! Dog Body Language Course Curriculum Becoming fluent in dog makes your personal and professional relationship with dogs stronger than it's ever been before. Learning a new language is for life! And this one is utterly fascinating. Here's a breakdown of your lesson plan.. 1 Dog Body Lang Chapter 1: Dog Watching Dog Watching: Scent Become Fluent in Dog! Firm Foundations Zooming In & Behaviour in Context Body Language Myths & Misconceptions Introduction To The Tail Tail Speed & Posture Do Dogs Want Their Tummies Tickled? The Eyes The Ears The Mouth Dog Body Language Level 1 Retention Quiz 2 Dog Body Language Chapter 2: Calming Signals & Avoiding Aggression Introduction Calming Signals Part 1 Calming Signals Part 2 Aggression & Bites Poses of Confidence & Relaxation How To Greet A Dog Dog Body Language Level 2 Retention Quiz 3 Force Free Harness, Muzzle, Vet Collar & Jumper Fitting! Force Free Harness, Muzzle, Vet Collar & Jumper Fitting! 4 Dog Body Language Chapter 3: Dog Greetings & Play Introduction The Dog Handshake Greeting Strategies The Approach The 'Now What?' Fair Play Unfair Play Family Play Getting Involved with Dog-Dog Play Dog Body Language Level 3 Retention Quiz 5 Bonus Talk - Dominance Theory In Detail Let's Talk About Dominance A comprehensive fifteen video course Put your new-found dog watching skills straight into practise! One of the most important building blocks for any dog owner, understanding body language is Hannah's speciality. This package combines all three dog body language levels plus a practical application module 'Force Free Harness, Muzzle & Cone fitting' to help you put your new-found dog watching skills straight into practise!

Dog Body Language Bundle
Delivered Online On Demand
£99

'Residential Letting' Agent

By Training Tale

Residential Lettings Advanced Diploma Online Training This Residential Letting Course aims to provide learners with a solid understanding and insight into the field of property, focusing on the management side of residential lettings. With practical examples throughout the course, this Residential Letting Course will provide a great insight into your role. The Residential Letting Course covers all duties and responsibilities that a good Residential Letting Agent must uphold and follow. By the end of this Residential Letting Course, you'll be familiar with every UK regulation and protocol you'll need to succeed in this market. Enrol on our exclusive Residential Letting Course today to learn everything you need to know about being an excellent letting agent or running a successful letting agency. ***Courses are included in this Bundle Course Course 01: Residential Letting Course 02: Construction Project Management Course 03: Property Management Course 04: Property Development Diploma Course 05: Level 1 Construction Cost Estimation ***Others Benefits of this Bundle Course Free 5 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate will provide as soon as completing the Residential Letting course ] Course curriculum of Residential Letting Industry Specialists developed this Residential Letting Course into 10 user-friendly modules/ lectures. Assessment Method of Residential Letting After completing each module of the Residential Letting Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification Method of Residential Letting After completing the MCQ/Assignment assessment for this Residential Letting course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. Who is this course for? This Residential Letting course is appropriate for- Students Job Seekers Recent graduates Requirements Residential Letting There are no specific requirements for this Residential Letting course because it does not require any advanced knowledge or skills. Career path Residential Letting Certificates Certificate of completion Digital certificate - Included

'Residential Letting' Agent
Delivered Online On Demand28 hours
£35

Estimation: Construction Cost

By Training Tale

Estimating costs is a critical component of construction management. A construction project's success is heavily reliant on cost estimation. The construction cost estimation process is a detailed process that necessitates a number of steps in order to determine the true costs of a project. In the construction industry, professional cost estimators are hired to evaluate and analyze project costs. As a result, the demand for cost estimators continues to rise with each passing year. This Level 1 Construction Cost Estimation course is designed for anyone who wants to become a competent and confident Construction Manager. This Estimation: Construction Cost course is designed by highly skilled professionals to provide you with an effective understanding of the cost estimation process in construction management. Learn how and why accurate construction project estimates are required while studying a breakdown of the estimating procedure and key planning processes. You will also learn the significance of estimating for variations, how project budgets must often be revised, and the risks of inaccurate estimation in this Level 1 Construction Cost Estimation course. Learning Outcomes After completing this Estimation: Construction Cost course, the learner will be able to: Understand the fundamentals of Construction Management. Understand the role & responsibilities of the Construction Supervisor. Understand the functions of Construction Management. Understand the phases of the Construction Project. Gain in-depth knowledge about Construction Inspection and Testing. Gain a solid understanding of cost estimation in the Construction industry. Why Choose Estimation: Construction Cost Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ----------------------------------------- Others Benefits of Estimation: Construction Cost Course Free PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [Note: Free PDF certificate will be provided as soon as the Estimation: Construction Cost Course is completed] Detailed Course Curriculum of Estimation: Construction Cost Module 01: An Overview of Construction Management Module 02: More About Construction Management Module 03: Cost Estimation in Construction Industry ------------------------------------- Assessment Method After completing each module of the Estimation: Construction Cost Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Estimation: Construction Cost course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Estimation: Construction Cost course is ideal for: Managers, supervisors and team leaders Small business owners and Entrepreneurs Staff working in Construction industry and wishing to enhance their CVs Requirements There are no specific requirements for this Estimation: Construction Cost course because it does not require any advanced knowledge or skills. Career path Opportunities included with our Estimation: Construction Cost course: Cost Estimation - Construction Assistant Cost Estimation - Construction Coordinator Cost Estimation - Site Assistant Certificates Certificate of completion Digital certificate - Included

Estimation: Construction Cost
Delivered Online On Demand3 hours
£12

Level 2 - Understanding the Safe Handling of Medication in Health & Social Care

By Training Tale

Medication: Medication Course Online The purpose of this Medication: Medication Course is to provide everyone who is involved in the care sector with the essential knowledge required to provide the best professional approach to the managing and safe handling of medicines. The Medication: Medication Course qualification covers the different medications and their applications. You will also learn how to safely store and dispose of medicines, how to administer medicines safely, and how to ensure that record-keeping and audits are completed properly. Learning Outcomes After completing this Medication: Medication Course, the learner will be able to: Gain a general understanding of different types of medication and their use. Gain in-depth knowledge of the procedures for obtaining, storing, administering and disposing of medication. Understand the legislation and the audit process related to medication and issues of responsibility and accountability. Understand the record-keeping process for medication. Special Offers of this Medication: Medication Course This Medication: Medication Course includes a FREE PDF Certificate. Lifetime access to this Medication: Medication Course Instant access to this Medication: Medication Course Get FREE Tutor Support from Monday to Friday in this Medication: Medication Course Main course: Level 2 - Understanding the Safe Handling of Medication in Health & Social Care Courses are included in this Medication: Medication Course Course 01: Level 3 Award in Health and Social Care Course Course 02: Level 6 Diploma in Health and Social Care Management [ Note: Free PDF certificate as soon as completing the Medication: Medication Course] Medication: Medication Course Online Industry Experts Designed this Medication: Medication Course into 04 detailed modules. Course Curriculum of Level 2 Understanding the Safe Handling of Medication in Health & Social Care Module 01: Understand Medication and Prescriptions Module 02: Supply, Storage and Disposal of Medication Module 03: Understand the Requirements for the Safe Administration of Medication Module 04: Record Keeping and Audit Processes for Medication Assessment Method of Medication: Medication Course After completing each module of the Medication: Medication Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of Medication: Medication Course After completing the MCQ/Assignment assessment for this Medication: Medication Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Medication: Medication Course Online This Medication: Medication Course qualification is ideal for students who want to improve their knowledge of the safe handling of medicines. They might be learners who want to access this training in order to advance to higher-level qualifications or learners who want to study this program to complement other studies. Special Note: Our Course is knowledge Based course. If You want to get qualified, you can consider following options: Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care (RQF) NCFE Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Level 2 Certificate in Principles of Medication Handling and Administration for Care Settings (RQF) Level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care (RQF) Level 1 First Certificate in Health and Social Care Level 2 First Certificate in Health and Social Care Level 2 Certificate in Working with Customers in Health and Social Care (RQF) NCFE Level 2 Certificate in Health and Social Care NVQ Health and social care Level 2 NVQ Health and social care Level 3 NVQ Health and social care Level 4 NVQ Health and social care Level 5 NVQ Health and social care Level 3 Certificate in Health and Social Care (VRQ) RQF Health and social care Requirements Medication: Medication Course Online Students who intend to enrol in this Medication: Medication Course must meet the following requirements: Medication: Good command of the English language Medication: Must be vivacious and self-driven Medication: Basic computer knowledge Medication: A minimum of 16 years of age is required Career path Medication: Medication Course Online Medication: Medication Course is designed for anyone who wants to start a career in care and wishes to handle medication. It can lead to roles such as Care Worker or Pharmacy Assistant. Certificates Certificate of completion Digital certificate - Included

Level 2 - Understanding the Safe Handling of Medication in Health & Social Care
Delivered Online On Demand18 hours
£12

Customer Service Level 2

By Compete High

Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00

Customer Service Level 2
Delivered Online On Demand5 hours
£4.99